# Page 9 | FareHarbor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is FareHarbor the right Tour Operator solution for you? Explore 1128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135106/FareHarbor/reviews --- FareHarbor 4.7 (1128) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 9 - Reviews of FareHarbor ## Showing most helpful reviews Showing 201-225 of 1128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BO Bex O. Owner Used the software for: ### "FareHarbor is the best booking service a company could ask for" March 1, 2016 5.0 We switched to after Bookeo glitched and offered a series of additional times we didn't offer and double booked several customers. They were impossible to reach because they only do email correspondence and ended up blaming us for their failed service. FareHarbor rescued us from needing to close down our business. They've far surpassed our expectations and are ALWAYS there to answer questions and help us make modifications to our bookings. The customer service is outstanding. Someone is always there to answer the phone or any emails we send with questions. The staff is amazing and always willing to help. My partner and I are always so grateful for their continued support. The introduction process to the service is also phenomenal, they walk you through everything you could possibly need to know about using their booking service and pair you with a personal assistant as you ease into using the booking service. Not to single anyone out, but Michaela is absolutely outstanding. Furthermore, the layout of the booking site that our customers see fare surpasses other booking sites. It's sleek and easy for the customer to operate. The aesthetics also pair well with Squarespace if that happens to be the web hosting service your company uses. It's very modern and clean. We also love that the layout our customers see to select their booking is a calendar format as opposed to a list. We've found we've had fewer phone calls from our customers asking how to operate the online booking process when we made the switch to FareHarbor. A further perk of utilizing FareHarbor is their Reports tabs. It makes filing monthly sales tax returns a 10 minute process and makes input into QuickBooks a breeze! Needless to say we absolutely love FareHarbor and we would recommend it to anyone who has a business with booking in your plan. 10/10 for service, aesthetics, and ease of use. Review Source Response from FareHarbor Holdings May 20, 2016 Hi Bex, Wow, this is an outstanding review! We can't thank you enough for taking the time to write this out, it means so much to us. We've truly enjoyed working with all of you at Locked Manhattan, and are looking forward to a great partnership for years to come! Thanks, Lauren BD Ben D. Manager Aviation & Aerospace Used the software for: 6-12 months ### "Great job" May 4, 2023 5.0 Pros Customer service to explain how to use it Cons Having to pay money for it and having it not be 100% intuitive Review Source LA Luke A. Owner Sports Used the software for: 6-12 months ### "Good Software!" October 3, 2019 4.0 i love it but i could do with a few more features that would really push it forward -Staff Scheduling : Staff been able to put in the times that they can work in to the back office so when booking lessons it makes it easier -Tide data: as we work on a tidal beach its hard to input and book with out having to look at other website if this was integrated i would make it a lot easier. but over all a good bit of software Pros i love the software! its free for a start! Cons the back office (we use both online sales and in house sales to feed our surf school and the in house boooking back office is not easy to use and could do to be more user friendly Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) The fact it was free Review Source Response from FareHarbor Holdings November 6, 2019 Hi Luke - Thank you for your honest review, we appreciate your feedback! Our team is always working to deliver new features and enhancements that can improve your business, be on the lookout for our emails and communications announcing any updates. NM Nomfundo M. Student Consumer Services Used the software for: 6-12 months ### "WANT YO BE THE BEST IN BUSINESS USE FAREHABOR" April 4, 2024 5.0 It is the best thing I have in my business. It makes my work easy and fast and also enjoyable. Pros 24/7 availability it helps because customers are not available at the same time. Gives the best customer service with no crashes. Instant review. Cons I have no regrets no doubts even with payments this is great. Review Source Response from FareHarbor Holdings July 23, 2024 We are thrilled to hear about your positive experience using FareHarbor! Thank you for sharing your feedback. AD Arnaud D. Directeur Leisure, Travel & Tourism Used the software for: 6-12 months ### "Web boat tour ticket sale" October 3, 2019 5.0 We wanted to be able to sell our cruise tickets online. I was contacted by FareHarbour and got an internet demonstration of the program and back office. Our company's specifics were implemented rapidly with the customer support and we were able to provide an online purchase of our boat tours without difficulties. Pros The ease of use. A friendly and very reactive customers support. Cons Maybe a specific software for smartphones. Reason for choosing FareHarbor Other software solutions totally base the cost on a percentage of your company's sale. With FareHarbour, some of the cost is shared with the customer whom is buying the ticket. I was doubtful about this, but the ease of use for our customers proved that it works better than our previous software. Review Source Response from FareHarbor Holdings November 4, 2019 Hello Arnaud - Thank you for taking the time to share this review. We are happy to hear that you found the software easy to use and that our amazing support team has been able to resolve any issue or question you have. We look forward to growing this partnership! JM Jessica M. Government Administration Used the software for: Less than 6 months ### "FareHarbor is the BEST in the Business-Bar None!" November 4, 2015 5.0 is top notch. From the day I spoke with Matt who helped me reassure my husband how creative and insync this booking software was to the level of patience Margaret had in teaching me the software, I have loved, loved, loved them! I like things to just work-the first time. i am no computer guru and FareHarbor has made it so easy to do my bookings it is unreal. I love the aesthetics of my website and how I get to send receipts I create or the canned ones they created for me instead of standard looking ones to my customers. It looks professional and the best part is the credit card fees! The swipe fee is 1.9% + 30 cents. You can have your clients book an event for themselves online or you can do it yourself and save them 6%. Either way it works so well for my customers. We have PayPal and the cc rate is better than them so we have two options to help our customers with. For the most part it is FareHarbor all the way for us! FareHarbor is a beautiful set up and works really well with my WordPress site. If you are going to use anyone else for your booking needs, you may regret it, SERIOUSLY! On a scale of 5 stars, they get ALL 5 for me! Pros Ease of use 1.9% + 30 cents Swipe Fee Calendars are so customizable Social Professional Customer Support is off the charts amazing! Must be because some live in Hawaii? :0) Cons The one stickler I have that I have noticed is kicking my butt, maybe I am doing it wrong and just need to ask, but I wish there was an automatic tax rate button or something so I can always have the correct rate when charging my customer. I have to go in each time and manually change it and I must say I have forgotten to do so twice now and have caused my company some bad debt. Review Source Response from FareHarbor Holdings November 5, 2015 Thanks much for your review! We're so glad to hear that you've enjoyed using FareHarbor so far :) We'll send you an email so we can get a better idea of your needs for the automatic tax rate button- we would love to chat more about what would make the process easier for you. Thanks again, Jane PS Penny S. Co-owner Events Services Used the software for: 1-2 years ### "Great value and works well for a small tour company" September 24, 2016 5.0 Our experience with Fare Harbor has been outstanding. The absolute best thing about working with this company is the customer service. They respond quickly and are always patient with my questions and concerns. Pros The system is very dependable. I have never had anyone not be able to book online because of the site being down, I think there are lots of features for the price. Cons I could use more reports. I would like to be able to compare years and months to one another. Year to date sales on a chart would be nice. Sometime adding tours can be a little tricky. The only real problem, however for our business is the inability to take a credit card for sales other than bookings. We will be selling more retail items and not everyone is on our tours that will be buying. This may mean dual systems. Review Source Response from FareHarbor Holdings April 3, 2017 Hi Penny, Thanks for leaving such a detailed review of FareHarbor. We hope you know we really appreciate it! Hope that you're loving the new reports! We were so excited to release those. And thanks for the feedback about our POS capabilities. Thanks again! - Becca TS Teresa S. Marketing and Sales Entertainment Used the software for: 1-2 years ### "Nice experience" March 21, 2023 5.0 Pros It helped me with the daily work and syncronize several platforms with my website mad me the reservations process easy. Cons The only feature I miss is the possibility to also sync with airbnb platform. All the rest is great. Review Source OG Ollie G. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Customer Service is out of this world" October 9, 2019 5.0 Pros I started to use Fare Harbor this year and from the very start, the customer service is out of this world. They are incredibly quick to get back to you about any small need or question. I am a very small business owner but that does not matter to Fare Harbour. You get the same treatment as if you owned a multi-million dollar tour company. For a few years I tried out other software, all offering similar products but when it came down to the customer support, they all lost me. It was too complicated and long to solve little problems. My account manager at Fare Harbour is really genuine and to be honest, she is the best customer service/ account manager I have ever dealt with. Fare Harbour is the best. Cons Refunding customers is straight forward and easy but it does involve you depositing money into an account specifically for refunds. I know they have done some work about this so maybe it has changed. Review Source Response from FareHarbor Holdings November 7, 2019 Hi Ollie - thank you for your thoughtful review! We love hearing about the solutions FareHarbor can bring your business no matter the shape or size. Your feedback helps drive all updates to our software solutions, so we will be sure to pass along your experience with refunding. You are correct about the updates to refunding customers, and we would love the chance to chat about how you can get started. Feel free to reach out at any time! Thanks again. BB Benjamin B. Webmaster Leisure, Travel & Tourism Used the software for: 6-12 months ### ""Solved SO MANY problems, all in one solution"" October 2, 2019 5.0 Recommend to any little and middle size business that work in team , or / and wants to work with affiliate or commercial, great for tourism, tour, surfschool, yoga teacher. We love them ! Pros When you want to scale your little school to a bigger business, it's hard to fight with just a wordpress, all plugins proposed are or expensive, or incomplete, or not well coded. Fare harbor is all in one booking AND Management system that solve LOTS of concern you will have when trying to book with online payement. Also, the fact they only take commission on your actual booking (and not a fee) show that also bet on you somehow. Cons The admin system could of been a bit more "sexy" and it would of been a perfect Review Source Response from FareHarbor Holdings October 10, 2019 Benjamin! We appreciate you taking the time to write this review, we are thrilled to hear that FareHarbor has made such an impact on the Calhau Surf School. Our software was designed to help tour operators, such as yourself, grow your business! Thank you again for this amazing review and we look forward to continued success! MC Marcos C. Founding Partner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Reservation Management Software" October 8, 2019 4.0 Many times products with small changes are disconnected without being able to detect the disconnection immediately. Pros It is very complete in terms of the integrations it has with different OTAs and compatible with our company's website. Cons That the information is only in one language and the translations must be done by ourselves, which makes the process of having the products in several languages very long. It would be convenient to load the products in a language and for the software itself to make the corresponding translations through an application that they consider viable. Many times products with small changes are disconnected without being able to detect the disconnection immediately. Review Source Response from FareHarbor Holdings November 7, 2019 Hi Marcos - thank you for your positive review of FareHarbor! We can't thank you enough for the feedback. It is our goal to ease your experience and provide the best platform we can, so your suggestions to improve the translations process will be passed along to the team. Stay tuned for future updates! Thanks again! RD Richard D. Freelance Photographer Photography Used the software for: 1-2 years ### "Great support and helps run my business" October 4, 2019 5.0 At the time of implementation, I was looking for a product that could manage my workshop bookings and take payments. The product more than delivered on this aim and has given some added value boosts through integration with the likes of Google, TripAdvisor etc. Pros The integration of with my Wordpress website was simple to do and delivered in the timescales I was looking for. The interface provided to manage bookings and tours is very easy to understand and quite intuitive. If there is something that I'm not able to do then e-mail support is available and quickly resolves my problems Cons Nothing, has so far met all my business needs Review Source Response from FareHarbor Holdings November 8, 2019 Hi Richard - Thank you for taking the time to write this review! It is great to hear how FareHarbor has been able to meet all your business needs. Our software was designed to adapt to any need you might require! Sarah M. Specialty Pharmaceutical Sales Representative Pharmaceuticals Used the software for: 2+ years ### "Fareharbor provides great customer service. " October 7, 2017 5.0 Pros Ease of use and ease of setting up. They teach you to use your platform and will assist you if you can't do something on your own. They will even login and make changes for you. Review Source Response from FareHarbor Holdings October 11, 2017 Thanks for the great review, Sarah! We appreciate it. MG María G. Booking Manager Hospitality Used the software for: 1-2 years ### "Very easy to use!" February 16, 2022 5.0 This software gave us the tranquility to know that every booking is where it belongs! Pros That the set up was quite easy...the support team was really quick understanding our business Cons I hope we can have more features on the dashboard, things that we can personalise, such as notes, colors etc Reason for choosing FareHarbor The support team gave us lots oftheir time and the entire set up was an amaizing experience! Review Source DM David M. Business Manager Hospitality Used the software for: 2+ years ### "Excellent support" March 21, 2023 5.0 It operates our booking system, website and payment system flawlessly Pros The 24/7 support by the operators is really first-class. They have an excellent team for answering any and every query. This is very important to me as I inevitably need answers fast. Cons nothing stands out to me that I could say needs improvement. Review Source Shannon B. CEO Entertainment Used the software for: 6-12 months ### "A safe harbor & A breath of relief" October 29, 2015 5.0 fare Harbor is a welcome relief from the crazy constant updating & tone deafness of the last provider we had. They still have their quirks but they are a solid provider that has a first rate system that can handle any challenges we need to overcome. Pros These guys have been doing this for awhile and the attention to detail with all the little things that come up with making reservation for an event is evident. Their people can help you do almost anything when it come to booking issues. Cons The backend isn't exactly intuitive when it comes to doing everything that you need, but its in there somewhere. You have to hunt around a bit to find what you're looking for. Review Source Response from FareHarbor Holdings December 10, 2015 Hi Shannon, What an amazing review! Thank you so much for taking the time to write this, we're ecstatic that you noticed the attention to detail that our product team has! If you ever are stuck or want to make some suggestions about how the backend could flow better, we want to hear them! We're available 24/7 by phone at 808-495-0244 or email at support@fareharbor.com. Thanks! Lauren BC Becca C. Business Relations Used the software for: 2+ years ### "By far the best software and company we've used." January 22, 2018 5.0 Pros is easy and simple to use on the back end and for our guests, yet has many functional options to allow us to do what we need to do without being restricted. And I absolutely LOVE FareHarbor's support system. We've used two reservations systems prior to you and NEVER had this kind of speedy help. Every single time we need help or have questions or issues, I'm able to get quick assistance and resolution by either phone OR email...regardless of the day or time. It takes so much stress off of us as a small business. Thank you guys!!! Review Source Response from FareHarbor Holdings January 23, 2018 Thanks for the great review, Becca! We love hearing that our support team has helped relieve some of the stress of running a business, and that our feature set covers all of your needs. If there's ever anything we can help with in the future, please don't hesitate to reach out. We're always available! Thanks again. AD Andrea D. Tour guide Leisure, Travel & Tourism Used the software for: 6-12 months ### "Perfect product" October 4, 2019 5.0 Pros Costumer care and price are the best things Cons Nothing so far is everything perfect.... Alternatives considered [Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing FareHarbor Price, we work with affiliate like GYG or viator and Fare Harbor has no commission rate for this bookings Switched from [TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) TrekkSoft has an awful costumer care and for an small business like ours TrekkSoft cost a lot we payed more than 2500€ in a year. So fare with we paid nothing Review Source Response from FareHarbor Holdings November 8, 2019 Hi Andrea - Thanks for sharing this review! We are glad to hear the transition over to FareHarbor has been smooth and look forward to growing your business. PS Paul S. Company director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Customer service" October 3, 2019 5.0 Online booking is easy and seamless for the customers. Pros Like in my title customer service is amazing, the rep has helped me every step of the way and nothing is too much trouble, also the customer service in America is awesome and the deal with your problems straightaway no waiting around! Cons The platform is a little tricky to use at first but you get your head round it. Reason for choosing FareHarbor I thought the rep was more honest and upfront with his sales pitch, also the customer service and feedback and follow-ups was more in line with what I needed for a small growing business. Review Source Response from FareHarbor Holdings November 6, 2019 Hi Paul - Wow, thank you for taking the time to share the high praises of our amazing Support Team! We value your partnership and appreciate your feedback. As always, we are available 24/7, so please do not hesitate to reach out. AM Alexandra M. Founder Hospitality Used the software for: 2+ years ### "Unique product " June 22, 2016 5.0 This product is very unique, I've used various ticket managers throughout the travel/tour industry and I found this software to be very efficient, effective and professional. Pros This software keeps everything organized and precise. The software has a lot of safeguards and keeps your account up to date, all the customer orders are labeled and easy to read. Guests and hotel personnel can navigate through it quicker, this software is definitely user friendly. I also like the sync option with Trip Advisor, it helps our guests provide more reviews. Cons The calendar can be interchangeable but when you go into the tour tab, it will only show you one tour at at time. Also, when the tour links appear on social media, the link is not personalized, instead it gives you a company logo with the word free across it. Review Source AB Aaron B. Educator & Historian Entertainment Used the software for: 1-2 years ### "An outstanding company that truly is happy to help!" November 9, 2020 5.0 What shines is the outstanding help that provides. \[SENSITIVE CONTENT HIDDEN\] were especially welcoming and \[SENSITIVE CONTENT HIDDEN\] had continued to provide swift and helpful service as I get this launched. With the myriad of considerations, having such friendly assistance standing by is a great aid. Pros How streamlined, intuitive, and effective the software is designed. I greatly appreciate the ease of checking in customers, along with every step of the customer's experience. Cons I have yet to master replicating changes to the availability of tours. Review Source Response from FareHarbor Holdings November 13, 2020 Hi Aaron - Thank you for taking the time to write this review! We are thrilled to hear how FareHarbor has helped streamline the booking experience for your business and your customers! We also appreciate your positive praises of our FareHarbor team members! We are always available to assist you and set you up for success! BC Bryan C. Director Sporting Goods Used the software for: 2+ years ### "Very Unprofessional and Uncaring " June 11, 2022 4.0 I have $3000 frozen in their system since 28 April. They have still not paid me out. They just say they are working on it. Pros Fine when up and running, but no loyalty to longtime customers. Cons Service cancelled and funds frozen in my account because I am not a US company, which they knew for 6+ years. Review Source BN Blake N. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "FareHarbor is hands down one of the best business decisions I made" March 10, 2017 5.0 is an excellent service. The product is very easy to use and intuitive. Better than the product is the customer support. As a business owner I don't have the time or energy to learn an entire online platform. Their team built my product and trained me on how to make simple changes I want to make. Any challenges I haven't been able to do on my own their customer support staff has happily shown me how to achieve the outcome I wanted or just took care of it for me. They are quick to respond to inquiries and answer the phone when I call. There are other online platforms I can not say the same thing about. I absolutely love the experience I have had with FareHarbor. Pros The software is very intuitive and easy to use. Anything I want to do is usually right there and I don't waste a lot of time searching for the menu that has the option I want to change or add. Cons Honestly I haven't found anything I can complain about with the software. Review Source Response from FareHarbor Holdings March 10, 2017 Woohoo! This review is awesome. (And it happens to be our 600th!) So thanks for taking the time to leave some feedback. We love hearing that your transition to FareHarbor was smooth and that you're happy with both the product and our support team. Remember, if you ever need something in the future, we're always available. Thanks again. - Becca WAL Waldy A L. Proprietario Leisure, Travel & Tourism Used the software for: 1-2 years ### "Extremadamente dificil de superar!" May 17, 2022 5.0 Me esta quitando MUCHO peso de los hombros; es de fácil acceso para que los clientes puedan hacer sus reservaciones; buena atención del personal cuando hay algún problema técnico, siempre dispuestos a ayudar hasta que el problema este resuelto. Pros Varias cosas me gustan: La transparencia, seguridad bancaria tanto como para nuestros clientes como para nosotros. Fácil de utilizar y muchas opciones que agilizan los procesos desde que comienzas una reserva. Accesibilidad con los técnicos a la hora de solicitar ayuda. Cons Las actualizaciones, y noticias, nos gustaría recibirlas en videos en nuestro idioma principal (español) para poder entender mejor. Reason for choosing FareHarbor Vi que muchas empresas importantes de tours en USA lo usaban. Hice mi investigación y decidí probar el programa. Review Source Dustin R. Real Estate Used the software for: 6-12 months ### "Amazing Time Saver!" November 2, 2015 5.0 We implemented the Fare Harbor booking system into our sailing charter company at the beginning of the year. We run just over 300 private charters on our 50ft sailing yacht every year. Before Fare Harbor I had to run every transaction manually including confirmation PDFs. and confirmation emails. This took an enormous amount of time and organization. This has now changed and freed up roughly 3 hours per day to spend with my family. Pros Integration was easy as they set it up for you. Huge time saver! Cons I still am not proficient with the software back end. It is easy to manually book charters but beyond that its a lot to wrap your mind around. The company stands behind their program and helps me out with anything I cannot figure out. Review Source Response from FareHarbor Holdings December 10, 2015 Hi Dustin, We're stoked that you have so much more time to spend with your family! That's the best kind of feedback we could ask for. Thanks so much for taking the time to write us a review, and feel free to call or email us anytime you have questions! We're here for you 24/7! Thank you! Lauren ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.