# Page 2 | FareHarbor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is FareHarbor the right Tour Operator solution for you? Explore 1124 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135106/FareHarbor/reviews --- FareHarbor 4.7 (1124) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of FareHarbor ## Showing most helpful reviews Showing 26-50 of 1124 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Al S. Manager Hospitality Used the software for: 2+ years ### "Very disappointing service" December 20, 2024 1.0 Extremely disappointed with them. They changed the fee structure and would not credit our funds into their account so that we can refund clients, despite numerous calls and emails requesting to do so. Very poor customer service. Pros Dashboard is equal in quality to that of other alternatives, for example, bookingterminal.com Cons They changed the terms and fees so there is no guarantee that what they promise you when you sign up will actually stay that way long term. They have the worst customer service I encountered in any business, not replying to emails or calls, nor assisting even if things are urgent. Review Source Response from FareHarbor Holdings January 9, 2025 Hello Al, thank you for leaving your review. Your feedback has been noted! EH Ewa H. Director Arts and Crafts Used the software for: 2+ years ### "Fareharbor is pretty good" May 5, 2025 5.0 Customer service is always excellent and very responsive! It is also reasonably priced. Pros We can use it for a large variety of ticket type sales and POS as well as information and data tracking Cons It's not intuitive - some things are very complicated to set up correctly Review Source Response from FareHarbor Holdings May 22, 2025 Hello, thank you very much for taking the time to review FareHarbor. We appreciate hearing your constructive feedback! Rosario C. It manager Museums and Institutions Used the software for: 2+ years ### "È stato bello finchè è durato" October 7, 2024 4.0 Finchè non fosse aggiunta la commissione sui biglietti fatti in loco, era un'ottima scelta, ma adesso è davvero poco conveniente. Pros Assistenza e facilità di utilizzo sono le migliori qualità Cons Hanno da poco introdotto una commissione sui biglietti venduti in loco molto alta. Dal punto di vista tecnico è un pò scarsa la reportistica Review Source Response from FareHarbor Holdings October 17, 2024 Hi Rosario, thank you for taking the time to leave us a review. We will relay your feedback to our team. We understand that changes like these can feel unexpected, and we’re committed to maintaining transparency and ensuring all of our clients receive the best possible service and support. MB Michael B. General Manager Hospitality Used the software for: 2+ years ### "Company Values Shifted" February 22, 2025 1.0 After bought by a larger company. Company values shifted and are now only out to make money. Pros Ease of use. Used to be priced to help the operator succeed. Cons Disconnected from the tour operator. They are only out for money. Review Source Response from FareHarbor Holdings March 5, 2025 Hello, thank you for leaving your feedback. If you wish to speak about your experience further, please reach out to our Support team! MH Mark H. Director Health, Wellness and Fitness Used the software for: I used a free trial ### "Exorbitant fees we couldn't pass on with a clear conscience." February 16, 2025 3.0 After a somewhat rocky trial experience things did work and the system was obviously comprehensively featured. We decided that the 6% booking fee was way to much though and would've meant our average customer paying £9 in fees. Added that Fareharbor would make £10,000/year or more providing their booking system to us - didn't seem like a realistic price. Pros Full-featured with abundant OTA linking. Cons Exorbitant fees that we couldn't with clear conscience pass on to customers. Alternatives considered [Checkfront](https://www.capterra.com/p/99249/Checkfront/) Reason for choosing FareHarbor Checkfront - both the system and the support - was truly terrible. Switched from [Bookinglayer](https://www.capterra.com/p/133291/Bookinglayer/) For OTA integration. But went back to Bookinglayer in the end. Review Source Response from FareHarbor Holdings February 19, 2025 Hello Mark, thank you for taking the time to leave your feedback about our product and input regarding our fees. DJ Derek J. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Decent Booking Tool That's Not Suited for Everyone" October 30, 2024 2.0 Decent. At a certain point, we gave up on the software. It simply didn't fit our business. Pros The team was very helpful for integration, and it was a full package of reporting, booking software, and payment provider. The customer front-facing booking experience was clean and flowed nicely. Cons Customization had to be done by FareHarbor, or at least was very opaque to the user. At the time we used it, everything felt very hacked together and clunky for what we were trying to with the tool. We were trying to use staff and lane assignment as both being required to take a booking, but the solution made the dashboard look almost unusably cluttered. Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) We were looking for something that felt a little more tailored and less expensive. We ended up switching back. Review Source Response from FareHarbor Holdings November 19, 2024 Hello Derek, thank you for sharing your review! We will relay this feedback to our team. cW cynthia W. General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Best booking platform around" December 30, 2024 5.0 My experience with this platform has been amazing. If I can't figure something out, I go to support tickets and that get back to me quickly. Our account manager checks in with me once a month which is great! Pros How easy it is to use. You can find answers easily. Cons Some things have to be done by FareHarbor, that I can easily do on my own. Review Source Response from FareHarbor Holdings January 2, 2025 Hello Cynthia, thank you for the great review. We appreciate you being a part of the FareHarbor family! TB Tania B. CEO Events Services Used the software for: 6-12 months ### "À fuir, ne mettez pas les pieds la dedans. " August 16, 2024 1.0 très grosse déception, sans parler du temps et de l'argent perdu Pros a part le paiement en ligne je ne vois pas. Cons Très peu de souplesse pour enregistré les produits. Difficile de coordonnées les disponibilités avec les partenaires. Initialement ne prenez des frais qu'aux clients, finalement ils nous en prennent aussi. Leur service client est tout simplement horrible. Et leur service d'affiliation est tout simplement nul et inefficace. Review Source Response from FareHarbor Holdings September 18, 2024 Hello Tania, thank you for sharing your feedback. We understand the concern surrounding the API fee change. However, by introducing the API fee, we can maintain and enhance our level of service for API bookings. You will still benefit from a tailor-made Dashboard, our high-converting booking system, our 24/7 technical support, and our range of free services to help you expand your online presence and boost online conversion! If you have any further questions or require additional information, please don’t hesitate to contact our support team. LC Lucy C. President of Sales Cosmetics Used the software for: 2+ years ### "Seamless offline to online inventory management" July 24, 2024 5.0 Saves time, improve overall efficiency and customer satisfaction. Pros There are very useful features for every booking and reservations website. Customers can make reservations directly from our site. Its swift integration enables any website to become multilingual providing customers with a variety of payment and communication options. Cons Satisfying. I have experienced the best all along. Switched from [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) More technology is employed in FareHarbor. Review Source Response from FareHarbor Holdings September 18, 2024 Hello Lucy, thank you so much for the review! Your feedback is greatly appreciated. sG shauna G. packager Health, Wellness and Fitness Used the software for: Less than 6 months ### "user friendly" November 22, 2024 4.0 for the most part i am happy with it but could use a few changes Pros it is most user friendly for both parties. Cons I didn't really care for the customer service Review Source Response from FareHarbor Holdings November 27, 2024 Hello, thank you for reviewing our product! Ilich Rafael T. Visiting Lecturer Education Management Used the software for: I used a free trial ### "Fair in FareHarbor" June 18, 2024 4.0 Overall the experience that I have with FareHarbor is very Fair and good. Pros The most thing that I like about the FareHarbor is the User-Friendly Interface of the program it allowed me to use it easily without any hassle, as well as its implementation of 3rd party programs. Cons The cost is what makes it quite a setback for me, but overall the quality of the program compensates the price. You get what you paid for. Review Source Response from FareHarbor Holdings July 23, 2024 Thank you for leaving your feedback! HF Heather F. Founder/Owner Hospitality Used the software for: 2+ years ### "All the functionality I need with great customer service" March 3, 2023 5.0 Overall Fare Harbor is a great tool that helps my manage my food tour and excursion business on a day to day basis quickly and easily. The customer service is great. Their knowledge base and resources are outstanding as well as there in person customer service. Pros Onboarding and transitioning was easy and they are very helpful getting you up and running. I find the software easy to use and easy for me update and edit tours and availabilities. As a major player in the rez tech arena, Fare Harbor is competitive with upgrades and has API's with nearly every imaginable API you could want. Cons The reporting feature does not have a great UI and I find it difficult to extract the info I want. Also, one major downside is the booking window is a popup, therefore google conversions cannot be exactly tracked, only tangentially. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[Checkfront](https://www.capterra.com/p/99249/Checkfront/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing FareHarbor I liked Fare Harbor's pricing model, free website managed by them and all the functionality I was looking for. Review Source CH Craig H. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Great fit for a medium sized tour operator" May 11, 2023 5.0 Overall FareHarbor is our source of truth for all things about our reservations, our scheduled tours and our guide assignment. I now use one of the FarHarbor reports as the basis for guide compensation, so it is fully integrated into our business operations. My interactions with their support organization have been very satisfying. Pros We do almost 2,000 bookings for over 6,000 guests each year, I can't imagine doing that volume of transactions with a system that is not as complete as FareHarbor. The speed of the hosted environment keeps up with our check-in flow, and the system seemlessly integrates with our website for online booking. Fully 2/3rds of our bookings and over half of our passengers book online, so that is critical. Cons I think that FareHarbor could invest in improving its reporting capabilities, other than basic quantitative reports I see very little in the way of insightful reporting coming out of the application. It is flexible and does allow me to export into excel where I can do further analysis, but in general I view the reporting capabilities as rudimentary. There are some dimensions that are impossible to report against, although there are workaround using dashboard views. Alternatives considered [Checkfront](https://www.capterra.com/p/99249/Checkfront/) Reason for choosing FareHarbor I own another, smaller business that operates on Checkfront. While it is a solid application, I can't imagine operating our kayak business on that platform Review Source ES Eric S. CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "FareHarbor is a full-featured reservation system that has great customer support." July 6, 2021 5.0 Pros I chose FareHarbor largely because they had an API connection with LIVN, which represents a large reseller that I wanted to do business with. When I got to know the system better I found that it had lots of other helpful features. The system is quite complex, and I had trouble building things myself, but the support team is great and has understood and solved each one of my problems quickly and thoroughly. Cons I don't want to pass fees on to the customer and there doesn't seem to be an option to change it. This means that my tour products are actually more expensive to book direct after fees than to book through resellers. Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) FareHarbor integrated with an important reseller that PeekPro did not. Review Source Response from FareHarbor Holdings July 19, 2021 Thanks for the great feedback. So happy to hear your enjoying the API connection with LIVN! Kaitlin L. Director of Sales and Marketing/Event Planning Used the software for: 6-12 months ### "From customer support to foolproof features, our experience with FareHarbor has been superb." March 9, 2018 5.0 Pros While the features of this software are plentiful and easy to use, we most enjoy the prompt, friendly customer support available to us through FareHarbor. Our Account Manager, Kristin, always delivers excellent work even when we provide her with information that can be unclear. She is a fantastic liaison between our business and FareHarbor Support, and she seems to go out of her way to ensure we're using FareHarbor to the best of our ability by facilitating appointments with FareHarbor support for us to learn how to make minor changes on the backend of our website, answering questions in a timely manner, and implementing new information to our website on a weekly basis. Cons One feature we enjoy least about this software is its mobile functionality. While it's certainly compatible with mobile devices, it's not always the most mobile-friendly in terms of working behind the scenes and formatting. Some examples include trouble viewing booking notes and updating manifests, text appearing too large, pictures a bit out of focus, etc. However, any adjustments we ask to be made in terms of format are quickly resolved by FareHarbor Support. On another note, there are times when we make adjustments in the dashboard ourselves - without the help of customer support. Yet, often those changes still have to be submitted to FareHarbor support staff, so they can make those amendments appear on our website to customers. It feels repetitive. If those small changes could automatically be reflected on the website, we feel both our staff and customer support staff could become more efficient. Finally, there seem to be plenty of features available at FareHarbor of which we users are unaware. For instance, our website was outdated and desperately needed some attention. We weren't aware we could get a website upgrade, or makeover if you will, until a support staff member reached out to us about that possibility directly. Perhaps implementing a list of available features - especially those that are at no additional cost - to all users would be a positive change all around and would ensure use all parties are using FareHarbor to the best of their ability. Review Source Response from FareHarbor Holdings March 19, 2018 Thanks for the great review, Kaitlin! We appreciate the feedback and your suggestions for improvement. We'll also be sure to forward your compliment to Kristin! If there's ever anything we can help with, please don't hesitate to reach out! TB Teresa B. CEO Events Services Used the software for: 2+ years ### "Well structered and efficient online booking management platforms" March 23, 2023 5.0 Due to the world wide partnerships it is a great and profitable Booking Software, offering a large range of Reports and management tools. Pros FareHarbor system helped us creating a website and due to their world wide partnerships, the system increased the number of bookings and consequently made our revenue grow, by letting customer browse our Tours and easily book online. Being free of charge for the company. Efficient checkout experience. It really offers excellent features for tour and activity operators. Cons Website designed in a very basic and unappealing way, considering that if it were improved it would guarantee an excellent and growing source of income for the company. The website handling is strict and not allowed. Poor training - only one session (viewable for a year) and in short videos. Difficulties in spoken communication with Support. Any time you want to change anything in your dashboard, from product to prices, you need to spend time emailing support and wait for a response. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing FareHarbor Due to the world wide partnerships such as Booking.com and GetYourGuide Review Source SG Sean G. Surf Instructor Professional Training & Coaching Used the software for: 2+ years ### "FareHarbor has been the best reservation system I've used and the customer service is impeccable!" April 7, 2020 5.0 FareHarbor is easy to use, great for growing your business and I cannot emphasize enough how amazing everyone that works at FareHarbor is. I would expect that I'd annoy/frustrate them as often as I call them requesting them to change this or to change that. They even made my new website for me after seeing that I was having some success with there program on my previous DIY site. Great Program, Great Company. Thank all y'all at FH! Big shout to \[SENSITIVE CONTENT HIDDEN\] for all the help recently, as well as all of the staff who've helped me over the years. Pros I love how the software program and app truly works. Everything that the company say works, works. With other reservation systems I tried, there mustve had some issues with the program or something because alot of stuff would randomly not work or do the wrong thing etc etc. The platform is also very aesthetically pleasing, easy to use, and always evolving/growing/staying up-to-date with the newest features available. Doesn't cost you as the business anything! Cons There is really nothing much to complain about with FareHarbor. Of course, in a dream world, there would be a cpl/few things I really wish that could be changed and/or part of the program. I wish I could remember what some of them were at this moment, but I can remember that 'connecting a liability waiver' to my FH bookings/items etc was not as hi-tech as I woulda guessed. The waiver app partnership Fh has is with Smartwaivers. From all m research, seems like a pretty good setup but it costs too much for my business because of the large # of waivers used/month etc (in my opinion of course). And it's not just smartwaivers, most all of the good waiver app's out there are similarly priced, but as i said, expensive per month if you use a lot of waivers. In Fareharbor's defense, they have been super super helpful over the years coming up with ideas for me on how I can set up and complete waivers with our customers for free etc. Unfortunately from what I've found, the ways you can accomplish having a waiver system in your booking for free are not nearly as professional or legally strong as if you were to just use the 'Smartwaivers' connection or any of the other professional waivers, like the one I've been using for the last year or so which is a little bit cheaper called 'Waiver Electronic'. The obvious one complaint is that FH charges customers who make a booking online (on my website for example) a 6% fee, totally seperate and additional to any tax, which adds up! Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Peek program was terrible, at the time, not sure if it's any better nowdays. Half the stuff didn't work right. It was slow as all get out. Review Source Response from FareHarbor Holdings April 16, 2020 Hi Sean - We hope that you are well and want to thank you for taking the time to write this review about FareHarbor. We are thrilled to hear the impact that our software and Support team have contributed to your business growth. Giving you the tools to grow your business will always be a priority for us and we are happy to help in any way we can, so please never hesitate to call. We appreciate your feedback on our existing features & partnerships and will be surer to relay that to our internal teams. Overall, we have truly enjoyed our partnership with you these last few years and look forward to many more! RC Rebecca C. Campground Manager Hospital & Health Care Used the software for: 2+ years ### "Clunkier than we'd like but it gets the job done" January 19, 2021 3.0 We've grown exponentially since we started using FareHarbor. It's a great benefit to having three different departments' events processed through one system. The biggest challenge we face with it now is wanting it to speak to other systems. Pros Integrating with our organization's website (wolfesneck.org) was easy enough, but the way it looks and operates within our site presents a lot of challenges. For example, a guest needs to click 3 times before they can access the specific event they want to attend, and then it takes the guest to a registration page for the event rather than an event description page, which would be our ideal. And the system seems to function differently depending on which page it links from, and we can't figure out why. (I've emailed to ask to talk to a rep for a tour or consultation two weeks ago and am awaiting a response.) Also, once an event has passed, it disappears from the calendar when it would help us to answer fewer questions if those events remained available for guests to see. What's more, our staff finds it, well, not difficult to use, but clunkier and more difficult than the other systems we use (e.g. CampLife, Asana, Square). For example, issuing refunds or moving a reservation to a different day or time is confusing--I feel like I have to click on several things and go back before I find where I'm trying to go. That said, our bookkeeper loves the report function. It's robust enough to account for our different needs but not so much that it's overwhelming. Cons We have a few concerns about how it works for us, which I went into detail about in the question above; but the biggest issue facing us now is integrating FareHarbor and Camplife--allowing them to share guest profiles and payment information. If Fareharbor integrated with Square POS, we could make that work too, but we least like the way FareHarbor doesn't interface with other CampLife systems or others more generally. Alternatives considered [Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/) Reason for choosing FareHarbor We went with FareHarbor because one person, the former campground manager, insisted it was the best option. It wasn't other people's first choice, but since she was going to be in charge of the system, folks essentially let her be the deciding voice. Specifically, she liked the way it was geared to water-focused events, which account for about 50% of our events. Review Source Response from FareHarbor Holdings February 4, 2021 Hi Rebecca - We understand that certain aspects of FareHarbor's features and functionalities can be robust. We are happy to set up additional training if your staff is finding certain areas of the Dashboard difficult to use! CW Christopher W. Business Development Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Lightyears beyond Bookeo" May 5, 2017 5.0 Everything related to booking and reservation management, payment processing, etc. Pros Very deep, extensive functionality. It blows me away how much you can do with this software. The level of customization is mind boggling. We were formerly with Bookeo and it was alright, especially considering the low price, but it was quite simplistic and that caused us some frustrations. It was also pretty outdated in the user interface appearance. Fareharbor booking interface looks very slick and it's a lot quicker for customers and reservationists to make bookings. The software on the backend is very powerful and well thought out. You get complete functionality on mobile and iPhone app that you do with desktop. Bookeo was frustrating how watered down their mobile version was. And they said they had zero interest in making an iPhone or Android app. Fareharbor is a "full service" solution the likes of which I have never seen. They have a department that will create a new Wordpress website for you, a dept that works to set up affiliate access so third parties can book through the system without calling you. They integrate seamlessly with Viator/Expedia/etc. They have several teams of people that specialize in different areas. You get a ton of attention as a new customer and they take care of almost all the setup work. If you are the type that doesn't want to learn how to do any of this kinda stuff yourself or you don't have the time to, Fareharbor is a great solution. I was skeptical that any booking software could be THAT much better than another, but it really is. Cons I was very excited to hear about all the many impressive features they offer. What I didn't realize is that it takes a lot of effort to set them all up. Granted they can do ALL of the work for you, so you're in no way left on your own with any of it. But it does take time. I'm a do-it-yourself kind of person; Bookeo was 100% do-it-yourself and I was fine with that. I'm the type of person that doesn't like asking for help or asking other people to do something for me. I want to figure it out and customize it myself. ...Fareharbor is NOT a do-it-yourself system. You will absolutely need their help for a lot of the features to get set up properly. I tried exploring on my own to set up some customization and there's no way you'd be able to figure out most of the feature setup on your own. To be fair, their software isn't designed to be that way, though. It's not a Squarespace/Wix/Bookeo style product. It's very customizable, and as such, you need their help. It takes some time, dozens of phone calls and emails over the course of weeks (and months, as you fine-tune the deeper features). And there is a learning curve. But the depth of functionality and the extensiveness of their software is worth it in the end. Tech support team is great, always taking calls 24/7 (email response time is kinda slow though). Can't imagine anyone else being better. I see why they have so many customers. Review Source Response from FareHarbor Holdings May 8, 2017 Christopher, Thank you so much for the detailed review! We love hearing this kind of feedback from our clients, and appreciate you taking the time to lay out your experience. We're always looking to balance our catalog of features with overall ease-of-use. But know that we'll be here 24/7 while you learn your way around the more complicated features! Thanks again, Becca JG Jaime G. Owner Automotive Used the software for: 2+ years ### "Hard Times" May 1, 2020 1.0 I don’t know what to do. I have no other way of refunding my guests because of the booking fees Fare Harbor owes to my customers. How can they legally hold MY and my customers money indefinitely? Don’t trust this company with your business and don’t trust this company with your money. Pros I have used Fare Harbor for years and have always been happy with the services provided, ease of use and customer service. Times are hard now. We are in the middle of a world Pandemic and the tourist industry is being crushed. Honestly, I didn’t expect Fare Harbor to help me through this crisis. But I also didn’t expect Fare Harbor to hurt my company and my customers, but that is exactly what they did. I have hundreds of customers to refund because of cancelled trips due to Covid-19. I am risking my company, but it is the right thing to do. So I deposited money into my Fare Harbor account to refund my guests and Fare Harbor will not release the money. It is money from my bank account straight into my refund reserve so I can credit my customers credit cards, and Fare Harbor is holding it. It has been 8 days. I have promised my customers their refunds and Fare Harbor is blocking me from processing them by holding my money. It’s tens of thousands of dollars. I have bank verification the money has been in their account for days. Now my company is at risk because I told my customers they would get their refunds. Cons My husband and I own this business. We are family owned and operated. We are successful and have a great reputation. We have worked hard for a decade to make our company what it is. We care about our customers. Now Fare Harbor is single handedly destroying what we worked so hard for. I have spoken with several representatives of the company. At first they said 5 days. Definitely 5 days. After 5 days passed, they said any day. Now that it has been 8 days they are saying it will get there when it gets there. They will not say why they are holding my money to give my customers. They have not apologized, and I have no clear answers when I can expect it. Review Source Response from FareHarbor Holdings May 6, 2020 Hi Jamie - we understand the pressure and frustration to refund customers during this stressful time and want to work with you toward the best possible outcome. Our Payment Operations team has discussed some alternative solutions with you, but the ACH debits can take 5 to 10 business days, depending on the bank. It seems as of Friday (5/1) has landed in your account and is available to use. We are happy to clarify any additional questions you have regarding this process. SC Sarah C. Outreach / Visitor Services Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Fantastic software that seamlessly integrates with your site" May 8, 2021 5.0 Our non-profit arts organization / national historic landmark started shopping for a new ticket vendor amidst the pandemic when our formerly tried and true ticketing vendor (BrownPaperTickets) became negligent and withheld earned income from ticket sales for our events that took place in 2020. A sales rep from FareHarbor had been regularly reaching out to check in with us and see if we wanted to learn more about their product, and while shopping for a new service I spent countless hours doing research and speaking with representatives from several ticketing vendors (EventBrite, SimpleTix, etc.) and decided to give FareHarbor a shot as well. The sales representative was fantastic and thorough, answered all of my questions (and subsequent questions), provided support, and was highly transparent about everything - fees, onboarding, etc. We made the decision to try FareHarbor primarily because of how customizable their services are, the autonomy we get as a customer, the support provided by their team, how seamlessly it integrates with our website, and the fact that the branding is on point. Most other services have their own logo front and center with your business's logo and information secondary, and with FareHarbor all communication and interfacing makes our branding, logo and information top priority with subtle branding of their own. We are over the moon with their software and service! Pros The customer service team has been exceptional in providing complete information and support throughout the vetting process and then getting us set up, customizing our dashboard, training our staff, and continues to be highly responsive and supportive. It also integrates seamlessly with our website and is exceptionally user-friendly, not to mention how beautiful it looks! Cons So far we have not yet encountered anything we don't like about FareHarbor and their services. I'm thankful that the sales team was as persistent as they were with our organization in trying to share their product with us, or we may not have known it was an option for us. Thank goodness she kept calling, how many people can say that? Alternatives considered [SimpleTix](https://www.capterra.com/p/86948/SimpleTix/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing FareHarbor We used SimpleTix in a pinch while finishing the 2020 tour program and while it worked great it was slightly less user friendly, didn't integrate with our website as seamlessly, and wasn't as customizable as we needed it to be. They do have great customer service though. We decided against using EventBrite primarily because it required a one year contract and the branding was focused on EventBrite and not venues - for example, if you buy a ticket to an event through EventBrite, the email you receive has EventBrite branding front and center and the venue's information is minimal, so all EventBrite tickets look the same no matter what venue you purchase tickets for. It's not customizable. We also need to have customer support available 7 days per week, as our events take place primarily on weekends, and the sales representative was very transparent in saying that they did scale back customer support availability to be 5 days per week. FareHarbor has customer service 24/7, is fully customizable, doesn't require a contract, and the fees are comparable to other ticketing platforms. They also integrate with our website so that when a customer purchases a ticket, they never leave our website - and it didn't require altering the format or template of our website. The FareHarbor service team took care of all of it for us, made adjustments as needed, and has continued to provide consistent support for us. Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) We had used Brown Paper Tickets as our ticketing vendor since 2008, and in 2020 they withheld the earned income we should have received from ticket sales for tours that took place between July and September of 2020. Brown Paper Tickets also shut down their customer service, and stopped responding to our inquiries about when we may receive what's owed to us. It's now 2021 and they still owe us over $30,000 for those tour ticket sales, and we are just one of thousands of venues and customers who are owed money by Brown Paper Tickets. They have lost our trust due to their gross negligence, and have yet to confirm any sort of timeline as to when we will get paid. As a small non-profit, we rely on that income to remain open to the public. Review Source Response from FareHarbor Holdings May 18, 2021 Hi Sarah - Thank you for sharing your review of FareHarbor, we appreciate you taking the time to share this detailed feedback and comments! We are thrilled to hear you had a great experience working with our teams to get you onboarded and set up and we are excited to have you as part of the FareHarbor Family. We look forward to growing this partnership with you! DS David S. Operations Manager Recreational Facilities and Services Used the software for: 2+ years ### "Remarkably flexible. Does everything I need it to do. Support people look for ways to help my biz." April 6, 2018 5.0 I wrote a review for software that I use. I don't know what Capterra really does, but I might look to see if I can find a substitute for QuickBooks accounting software here. Pros Cleverly flexible. Has configurable settings to do all sorts of customizing of available time slots, staffing, pricing, etc. I never run into something I wish it would do that it doesn't already do. I know there are portions I am not even using that would probably benefit me even more. Easy to populate initially. I really don't remember much about that process because the FareHarbor people did most of it for me. The support team calls me from time to time to check if they can help me configure my upcoming seasonal schedule or anything else. Sometimes they contact me to notify me of new features I might be interested in. They spread non-competitive information about their other customers' experiences that might benefit me with regard to managing reviews, working with affiliates, working with concierges, etc. Integrates with Viator and Expedia and other resellers. Has never ever been unavailable. Cons It can't be both endlessly configurable/customizable and fast/simple at the same time. So I feel like there are a lot of clicks to get done what I need. I can't think of how to eliminate clicks though without eliminating features. Beyond that, I am reaching for ideas. Perhaps if there were some sort of integration with our QuickBooks accounting software that would be helpful. Because I am on it all day every day, perhaps an android app would be better than accessing it from the browser on my phone, but I am not sure how beneficial that would be. I am unsure how they could do it, but they as a company don't have any web presence that drives visitors to their vendors. Back when Zozi was around, they had a website that steered people to their customers but that was a different business model. I can't complain about the cost. I pay them so little that I wonder how their business model works. But I really have to get creative to think of any shortcomings. None that are software related. Review Source Response from FareHarbor Holdings April 10, 2018 David, thanks for the detailed review! We appreciate the feedback. It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. LS Larry S. Tour Guide Entertainment Used the software for: 1-2 years ### "FareHarbor and Tour Management " December 13, 2023 5.0 I have been using FareHarbor for over 15 months on a daily basis as I give tours on a Segway part time. Its easy to monitor on my mobile home screen and gather data about a client before they arrive. It also lets me know what liability forms they have completed before their arrival. Overall I am happy with my FareHarbor experience. Pros FareHarbor is easy to use as an app on my mobile phone or on the desktop computer. Its responsive and gives me data in real time and this is helpful when client's are making changes so I can react accordingly. Usage is intuitive so no real training is needed. Cons It would be helpful if FareHarbor would highlight clients that are double booked other wise there is no downside to FareHarbor. Review Source Response from FareHarbor Holdings December 14, 2023 Hello Larry, thank you for taking the time to leave a review! In terms of your double booking issue, we recommend reaching out to our Support team for any questions. https://fareharbor.com/support/ VR Verified Reviewer Kevin Law Practice Used the software for: 2+ years ### "Works for basic needs, but has gaps" April 16, 2020 4.0 Overall we are booking field trips, tours, and other events. There are multiple users and multiple locations that we are all trying to book within. In the event we are all paying very close attention to what is going on everywhere, we can manage with no problems, however, if we are very busy or someone is very stressed to get something on Fareharbor in a hurry, it is possible to double book something without Fareharbor having any warning. Pros Features that I like most include that a hold can be placed on dates and times by utilizing Private Headlines. New bookings for contacts are very convenient as well as rebooking and cancellations. Plenty of places for notes and the ability to run reports for those various reports. Love all the freedom to program what you want when creating an event, especially when it comes to what information you want to collect from the registrant. Cons The load times are extremely slow. In addition, the program will allow overlapping event reservations utilizing the same resources without telling the user. This can allow double booking of the same location, despite what resources are marked when setting up the event. This is a major problem. There is also the inability to delete several bookings for the contact during the same Order. This is annoying and time consuming when the order has 10+ bookings. Reason for choosing FareHarbor I was not included in the decision. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Previous software did not allow us to sale tickets on-line and Fareharbor did. Review Source Response from FareHarbor Holdings April 21, 2020 Hello - thank you for taking the time to write this honest review of your experience with FareHarbor. It is great to know you've been able to take advantage of our features and customization. Regarding your resources and overlapping event reservations, please reach out to our 24/7 Support team! We can review your current set up and provide any recommendations for optimizing your existing resources. VR Verified Reviewer Marketing Leisure, Travel & Tourism Used the software for: 1-2 years ### "Good for small operators and their first access to technology" February 14, 2023 3.0 Pros Gives direct connection with some OTAs, through API.The software has some interesting features that could be very useful (shared resources, crew...), but these need to be implemented better.The pricing model allows to spend almost nothing, transferring the cost to the final user (although this can be tricky).Therefore it is a good option for a small tour operator that has no technology and very few selling channels and needs a software to automate some processes, to easily sell online, and to get connected to some OTAs. Cons The good ideas about some features are wasted because of the extreme difficulty in setting and using them, therefore forcing the tour operator to have the software support having to always set and update everything. This process is extremely time consuming and can create misunderstandings and errors.A structured tour operator would need a complex (but not complicated) system where they can set and update everything by themselves, exactly when they need.The rate managing is a hassle, especially if you have many distributing channels. Review Source Response from FareHarbor Holdings March 6, 2023 Thank you for sharing your review with us! We cannot improve without your feedback. Please reach out to our Support team with any questions you have 24/7. Talk to a Capterra advisor for free and get results within 15 minutes.