# Page 4 | FareHarbor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is FareHarbor the right Reservations solution for you? Explore 1127 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135106/FareHarbor/reviews --- FareHarbor 4.7 (1127) [View alternatives](https://www.capterra.com/p/135106/FareHarbor/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of FareHarbor ## Showing most helpful reviews Showing 76-100 of 1127 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TD Tony D. Owner Hospitality Used the software for: 2+ years ### "Finally! Reservations software that makes sense for small business." May 15, 2017 5.0 Working with FareHarbor has allowed us to modernize our website and reservations system into something that is appealing to our customers. It's easy to use, it's secure, and allows us to create more revenue through direct bookings and keep our cashflow rather than having to pay fees to a reservation software company. Pros Could not be easier to use. Great customer service. FareHarbor constantly upgrades their system and works with us to make improvements. The FareHarbor team responds to issues and inquiries immediately and resolve things appropriately. We have never had an issue go unresolved. They listened to our needs and helped us customize our FareHarbor experience to suit. It has performed near flawlessly for three years. Our online reservations jumped from 6 per month to 25 or so per month almost immediately after deploying FareHarbor. Guests love the interface and ease of use. We love the cost to us (nothing) and the dramatic increase in direct bookings. They also redesigned our website. Updates to our website are only an email away and the end result looks and functions perfectly. We have been approached by many competing software systems over the years and have looked into all of them. None of them can touch FareHarbor. Cons We have not come across any "cons" with FareHarbor. Any issues we come across and communicate to FareHarbor are resolved. Review Source Response from FareHarbor Holdings May 18, 2017 Wow, Tony! This review is amazing. Thanks for taking the time to leave some feedback on FareHarbor. It's always been a pleasure working with your team!! If there's ever anything we can help with in the future, you know we're always here. Thanks again. KM Ken M. President Hospitality Used the software for: 2+ years ### "Fare Harbor; huge partner in growing our business." October 30, 2020 5.0 Very annoyed that Fare Harbor corporate scheduled their annual convention & training session to start at 0530 am Hawaii time 2 days in a row. This despite requests from their Hawaii clientele where it all began. Hopefully this is not indicative of a corporation to big for their britches, not listening to their long time customers. Pros Great support from Day 1. Tradewind Charters in Honolulu, Hawaii was among the early users of this platform. No regrets. Cons Until recently, we were not receiving text alerts of new bookings which is crucial for same day bookings over the weekend when no one is in the office. \[SENSITIVE CONTENT HIDDEN\], our rep solved this issue quickly when brought to her attention. Review Source Response from FareHarbor Holdings November 5, 2020 Hi Ken - Thank you for sharing this feedback with us! We are grateful for your support and partnership over the past few years. I will circulate this feedback back to our internal teams to help us continue improving the experience of future conferences & events. This was our first-ever virtual event, and we learned a lot along the way. We understand that the timing of this year's annual conference made it difficult for clients in time zones outside of our Denver office to attend the live stream and sincerely apologize for this inconvenience. Knowing that many of our valued clients would not be able to make the live event, it was a top priority for FareHarbor to make all sessions accessible on-demand through the Spark platform through the end of the month. We hope you have a chance to check out the platform and explore all of the insightful content we shared at Spark! BR Bridgette R. President Leisure, Travel & Tourism Used the software for: 1-2 years ### "Life Changing!" July 9, 2016 5.0 My husband and I co-own our tour and have been open for about 10 years. We currently have about 5-7 additional guides, depending on the season. As our tour grew, as well as our number of employees, it was impossible to stay on top of everything that needed to be done. Thanks to FareHarbor, we have been able to free up time, and begin to grow our tour again! Outside of our outstanding guides, nothing has helped us to grow and manage our tour as much as Fareharbor! Pros Easy to edit tours. Updating tour times and dates is simple. Guide assignment, helps us and the tour guides keep track of their schedule. Tour guides can check people in, and we can see it in live time. Cost is low and very much worth the money. Clean web integration, and it blends nicely within our website. Customer information is easily available and easy to change, rebook, refund, etc. Very easy to track past reservations and customer info. Top notch customer service; they have actually taken the time to create items specifically for our company. Cons On the cons, there are only a few items that honestly are tailored more to just my specific needs. I wish there were more restrictions for tour guides. I would like to prevent them from changing certain settings, especially the ability to change and see other tour guide info. My other request is for a wider range of reporting. I would specifically like to be able to see the monthly breakdown by: the tour guides who led the tour, as well as the number people on the tour, and the method of payment broken down by cash/cc. In other words, we need to see how much money the tour guide collected for one month and how many people attended their tours. A small amount of tech experience is helpful but not required. Review Source NY Nicholas Y. President Marketing and Advertising Used the software for: 2+ years ### "Great online booking solution" January 13, 2023 5.0 Everyone is really courteous , and professional. The support staff are knowledgeable and resolve issues quickly without trying to make me do the work instead. I really appreciate that, I hate when I ask for help and I am sent a link to a help file. Pros The support team is incredible. They pick up the phone right away and they fix problems for me while I speak with them. The software does everything it needs to do. Cons The only con was that until very recently they required customers pay in full for trips. They just added functionality for allowing customers to pay deposits or in full, so I guess there are no cons left! Review Source Response from FareHarbor Holdings March 6, 2023 Thank you very much for sharing your review! We are also thrilled to hear you are excited about our new feature. HT Hugo T. Owner Sports Used the software for: Less than 6 months ### "Work in progress" October 3, 2019 1.0 Unfortunatly we still cannot fix any business problem because it was impossible to work with it as our main booking/managing system. Pros The dashboard is really intuitive and the team/ costumer support are really nice. The fact there are a lot of videos/ tutorials available. Cons I had the feeling the software is not solid enought yet, to keep up to the expectation of the costumers. In our case, there were a lot of requests/ needs we've had and it coudn't be fixed because the software itself was not up to it, aldo the support team helped us and explain to us really well how to manage the tools that are available, we find out that we still have a lot to build so it can fit our bussiness. Some of the actions are not exactly what we need, when we ask to change/add some features, it was really difficult because we passed trough a lot of different managers and is hard to find someone that can really change the interface itself. So we end up with half of the software working (just being able to do simple bookings/refounds), and all the rest of management we needed (multiple partnerships, diferent comission/methods of payment, packs of more than one day activities, etc) end up not having a simple solution to work on it. Also the fact there were so many small mistakes when buiding it, (we've had to ask to fix the same mistake more than one time because one thing got solved but created another problem). We think it would be better for everyone if we could make some presential meeting to make clear what exactly is our needs, and what exactly is the limit of the software. By doing it via skype/ phone and talking with more that one person it ends up being nearly impossible to create simple solutions. Review Source Response from FareHarbor Holdings November 6, 2019 Hi Hugo - We appreciate that you took the time to share your experience with FareHarbor. We value your feedback and are disappointed that our solution did not meet your expectations. We have passed your comments internally and it appears a member of our team has reached out in hopes to resolve the issues you have addressed. KK Kathleen K. Leisure, Travel & Tourism Used the software for: I used a free trial ### "FAREHABOR IS HEAD AND SHOULDERS ABOVE THE COMPETITION " November 15, 2015 5.0 We vetted about six of the top online tour booking companies for our walking tour business in Manhattan and FareHarbor stood out far and above the rest. We immediately signed on after the conference call and looked no further. We were so impressed with FareHarbor’s customer management system which met all the criteria we were looking for including the flexibility of being able to use the system for cash on the spot sales, all the bells and whistles related to communicating with our customers with customizable booking confirmation and reminder e-mails, alert e-mails for weather, customer database, less clicks till purchase, fast and easy, good calendar layouts, etc. Cost was extremely important to us and FareHarbor had the lowest processing rate out there. It was an intuitive decision that we would be happy working with FareHarbor but we have been really blown away by what a uniquely smart company FareHarbor is. Since we spoke to many of their competitors we could easily see the difference in how FareHarbor operates. We come from a Fortune 100 company background and FareHarbor embraces the same attributes of continuous improvement, flawless execution and outstanding customer service that are hallmarks of a great company. FareHarbor gets a ten in the trust department. We trust the folks at FareHarbor to do the right things fortheir customers and continue to keep ahead of the curve and upgrade technology and services as they become available in the future. We value this company as a strategic partner going forward to grow our business. The company culture is outstanding and we know they mean it when they say “we do well when you do well”. They get this symbiotic relationship between our business and their business in a way that their competitors do not in our opinion. And the biggest bonus is that FareHarbor has the absolutely nicest people working for them. It is just a pleasure to deal with all the folks at FareHarbor. Kathleen Kavanagh NYC Street Smart Tours Pros FareHarbor is a great company to partner with if you have a tour or activity business. Customer support is outstanding. Good customer feedback on ease of use. Excellent database. Easy and flexible system. Allows us to do cash sales on the spot. Flawlessly connects us to our customers. We really appreciate their low processing cost. Cons So far we have not found any cons Review Source Response from FareHarbor Holdings December 10, 2015 Hi Kathleen, I can't thank you enough for taking the time to write this outstanding review! We are so lucky to be working with NYC Street Smart Tours, and it means the world to us that you feel the same. Thank you for all of your positive feedback from software functionality to your trust in us as a partner. We look forward to growing with you, and are excited to share all the innovative features that our product team will be releasing in the future. Thanks! Lauren Benjamin T. Business Manager Aviation & Aerospace Used the software for: 2+ years ### "Énormes problèmes de fraudes à la carte de crédit" May 12, 2021 3.0 Elle aurait pu être belle, mais cet outil finit par nous couter beaucoup trop cher, nous n'avons aucune confiance en ce logiciel et envisageons de migrer vers une autre solution, Pros Rassemble toutes les fonctionnalités et solution de customisation possible. Facile à utiliser pour les clients, et rapide. Cons ATTENTION : Fareharbor n'a aucune lutte contre les fraudes à la carte de crédit. Leur procédure de recours est inexistante, et vous n'avez pratiqyuement aucune chance d'obtenir gain de cause malgré toutes les procédures de préventions que vous mettez en place. Pour défendre un dossier, nous soumettons le dislcaimer d'embarquement + les copies des photos d'identité. Même ca ca ne suffit pas ! Review Source Response from FareHarbor Holdings June 16, 2021 Hi Benjamin, Fighting fraud claims can be difficult and we're sorry you did not find our resources adequate for winning your case. Our team is always happy to provide more insight into the dispute handling process and would encourage you to reach out if interested. ML Melissa L. Owner /Operator Sports Used the software for: 1-2 years ### "Terrible Support- Has cost my business money" June 14, 2022 1.0 The first year was great. The second season I only needed a copy of the calendar I previously had, but after working with support- for months, or trying to because you never get the same support person, they still have not fixed my availability and it’s costing my business money every day. We are a small seasonal operation and only have a few months of operations that are crucial for the entire year. The fact they cannot get my calendar off availability accurate is unacceptable for a booking platform of this magnitude. I foresee a dark future for this company, they have horrible customer service, confused support agents, even after they give you a dedicated agent, what’s the point if they don’t care to understand the problems or follow through with fixing them? I would never recommend Fareharbor to anyone if you care about your business- because Fareharbor doesn’t!! Highly disappointed in the lack of service. Pros The look of the interface. That’s the only good thing about the software, but if it’s not functional, it’s not worth it. Cons super can’t seem to complete a request, even when it’s costing my business. Reason for choosing FareHarbor The interface looked more professional Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) The interface looked more professional, very impressive. Review Source MG Matt G. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Strong customer service and easy to use software" October 14, 2019 5.0 Its certainly cut out any of the occasional blips I used to have with my previous custom built booking system so it has given me peace of mind. I initially was concerned that customers would be put off by the booking fee but I haven't noticed a drop in purchases. The site has been robust and customer service has been top notch with one exception when Fareharbor took a long time to deal with a GDPR request. I have been assured that this will not happen again. So overall I would recommend Fareharbor. Pros It feels pretty intuitive and is targeted towards the tour industry so pretty much all of the features I require are already here. Cons Very little to be honest. Occasionally something comes up but their customer service department helps out pretty swiftly. Alternatives considered [TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) Reason for choosing FareHarbor Primarily as the booking system appeared to be fully focused on the tour industry. Also the independent reviews were far superior than any other company I looked at. Finally, the one month contract break was a good incentive at the start while other booking companies wanted to tie us down for a longer period. Review Source Response from FareHarbor Holdings November 6, 2019 Hi Matt - we are so glad to hear that FareHarbor has brought some ease into your business operations over at Fun London Tours! Thank you for taking the time to leave a positive review, and don't hesitate if anything should come up in the future. TD Terry D. Owner Hospitality Used the software for: 6-12 months ### "Excellent Software and Customer Service" June 29, 2016 5.0 We have been a tour business providing tours since 2009 and have tried many reservation systems. Fare Harbor was the first reservation system we used that works the way we do. We have had frustrations with other systems that seem to not understand how a tour business operates or didn't give us the flexibility we needed. From the very start, Fareharbor was great to work with in getting everything setup properly, even helping us transition during the middle of a busy season. Their integration with Viator allows us to sell out many tour dates which has really helped sales. Pros I'll bullet point my favorite features. Designed the way we work from the bottom up. Allows us to assign tour guides with ease and notify them about these assignments and send out reminders. Having tour buses, I really like being able to create a route and assign a pickup time to hotels. This information is listed on the confirmation so we no longer have to call each customer to give them a pickup time like our our old system. Booking is quick and easy from the back end I like the ability to see upcoming bank deposits with ease. Deposits have always been made on time, helping us gauge cash flow. I like being able to add internal memos and notes to each customer for special requirements on tour. Review reminders being sent out a few days after our tours have helped increase our ranking on Tripadvisor. Low merchant fees for taking credit cards Cons I would like the ability to see a net price for Viator reservations, not the retail price in our reports. I would like the ability to reduce the ticketing fee that is charged to our customer, by either splitting it or even having us absorb it, and being able to test sales this way. Customers often go to Viator after hitting our reservation system to make their final bookings. Review Source Raymond H. Gestion clientèle Broadcast Media Used the software for: 1-2 years ### "Magnifique et excellent tout simplement " October 20, 2023 4.0 Pros Un logiciel sécurisée et fiable, FareHarbor est excellent dans son ensemble. J'apprécie sa facilité d'utilisation, car il me permet de prendre et de gérer des rendez-vous, de faire la réservation de groupe. Cons Ses nombreuses fonctionnalités lui confère son caractère d'efficacité, seulement que son prix est disponible sur demande. Review Source Response from FareHarbor Holdings November 10, 2023 Hi Raymond, thank you so much for your positive review! AM Andy M. Owner Consumer Services Used the software for: 2+ years ### "Thank You FareHarbor!" November 19, 2023 5.0 Customer service is awesome and they are always trying to improve your business. Pros Easy and pays for itself many times over! Cons I do not think there is anything I do not like about Fareharbor - I wish I did it sooner! Review Source Response from FareHarbor Holdings November 22, 2023 Hello Andy, thank you so much for this stellar review. We appreciate having you as part of the FareHarbor family! Michael B. Call Center Agent Used the software for: 2+ years ### "Great reservations booking software for a major water sports adventure company in Key West" February 17, 2018 5.0 User friendly, intuitive, easy to add or cancel trips. Excellent customer support makes quicker bookings and higher revenues. Pros Best part is the customer service. Very easy to get in touch with and always professional and knowledgeable. Very easy to add headlines to bookings if a trip gets cancelled or modified to let all of our employees up to date. Our company also uses NAVIS HUB migration which can talk to Fareharbor making to easy to process credit card transactions and add booking notes to existing reservations. Cons I don't very little cons about this software. Sometimes when you pull up a trip manifest it can be a little slow, but that is the only thing I can think of. Review Source Response from FareHarbor Holdings March 19, 2018 Thanks for the great review, Michael! We appreciate the feedback. We absolutely love working with the team at Fury and are always happy to hear that FareHarbor is working well for you. Thanks again. Michael G. Leisure, Travel & Tourism Used the software for: 1-2 years ### "Works well" October 30, 2015 4.0 I've used Fareharbor for a little more than a year and the system works well providing an online booking service that many of my customers prefer over calling to make reservations. Pros Fareharbor's customer service is excellent. They immediately get back with me with any issue. They worked with me in customizing the system to fit my business and providing my customers with the appropriate information when they made their on-line reservation. This system was a great enhancement to my on-line presence and extremely cost effective. Cons This biggest con is their refund procedures. Before they changed credit card processors, monies did not transfer to my account until the customer's flight was completed. If the flight was cancelled and a refund issued, the refund process was seamless. Now, with their new processor, the monies are immediately put in my account when the customer makes a reservation. If a customer's reservation is cancelled and the customer wants a refund, monies must be in a reserve account that I must transfer in or it takes a week to process their refund if the monies are not in the reserve account. This is a big hassle!!! Review Source Response from FareHarbor Holdings December 10, 2015 Hey Michael, Thank you so much for reviewing us! It's awesome that the software has been customized to work well with your business model, and that your customers like the online booking process! I will reach out via email to address your concerns about refunds. Thanks! Lauren PN Patrick N. Walking guide Leisure, Travel & Tourism Used the software for: 6-12 months ### "Taking my business Footsteps in Northumberland up a gear or two" October 4, 2019 5.0 For a long time, I struggled with booking and payment systems with a mix of cash, cheque, PayPal and no affordable card payment system. FareHarbor solved all of that in one neat package and it functions extremely well. In addition, FareHarbor helped to build a new company website which has seen a step change in the way I do business. Pros It has put in one place all of my products, reviews and payment options in one place and simplified the booking and payment process for my customers. The customer support is terrific. Cons I have yet to discover any issues with the software, which could be described as a dislike Reason for choosing FareHarbor I liked their approach, the customer support and being kept informed and part of the process throughout the development and launch. Switched from [PayPal Commerce Platform](https://www.capterra.com/p/179252/PayPal-Checkout/) A number of reasons, my website was poor and I really wanted to bring everything under one package. After the FareHarbor payment system was installed on my old website, it quickly became apparent that there was an incompatibility and the next stage of building a new website started and this was and continues to be a great solution for me. Review Source Response from FareHarbor Holdings November 8, 2019 Hey Patrick! Thanks for writing such a great review! It is amazing to see how quickly FareHarbor has made an impact on your business by streamlining the booking process and your offerings. We look forward to growing this partnership and many years of success! MS Mike S. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Bookings for Reindeer Farm tours" February 8, 2021 5.0 One of the best things about this company is their customer service. They are always available via phone or email to answer any questions I have, assist in setting up accounts for different items , or to lead me through solving problems I might encounter. Issues are resolved within a matter of minutes, not days or weeks. Pros With the onset of the COVID pandemic, it became necessary for me to schedule visits to the farm. I could no longer have hundreds of people there at a time. This software allowed me to very easily schedule visits, track the critical information for each guest in case contact tracing was necessary and send information out to everyone in the session or to individuals. The software also was seamlessly integrated with my banking accounts to take care of all of my financial transactions so that I could focus on the actual events instead of the financial aspects. Cons There was only one instance that I recall that could have been handled better. I had asked a question about how to set up a certain parameter. Immediately after I asked the question, they integrated my request into the software. At the time, I would have preferred that they walk me through how I could resolve the issue myself instead of resolving it for me. However, that experience revealed to me how fast they could fix my issues. Reason for choosing FareHarbor Fareharbor was initially recommended to me by another person in a similar business. I talked to several others in the business who had event booking software. Fareharbor was the dominant software for our business due to several reasons including the cost, the ease of use, and the superb customer service. Review Source Response from FareHarbor Holdings February 12, 2021 Mike - thanks for taking the time to write this review. We are happy that our Dashboard and Customer Support teams were able to help you navigate some the obstacles amidst the COVID pandemic. We are in this together and will be there for you every step of the way! Please do not hesitate to reach out if you have any questions! EH Eric H. Manager Recreational Facilities and Services Used the software for: 2+ years ### "The Best! " May 17, 2022 5.0 Pros The ease of use and the customer support is way above expectations and is superior to any other software we have tried. Cons I don’t have anything that I dislike about the company they are always integrating and improving experience Switched from [Wherewolf](https://www.capterra.com/p/178859/Wherewolf/) The ease of integration, overall use, and the support. Not to mention the ability to rebuild a website and keep it maintained and up to date. Review Source Jean-Francois T. Coach, Speaker & Trainer Recreational Facilities and Services Used the software for: 1-2 years ### "Outstanding, reactive, helpful team that make you feel you have a whole team on your payroll" January 22, 2019 5.0 Highly positive. They made my whole business possible. Love it. Just unfortunate that their pricing is so high in europe Pros The support is absolutely outstanding, personnalized, attentive, quick, effective. You never feel left alone and any time of the day -or night- you find a helpful hand to help you solve your issues. And then, the whole plugin is quite easy to use, very versatile, and has all the features you may need to manage your bookings. Cons Unfortunately the pricing of fh services is way, way higher in France than in the US. Which means a sizeable portion of my sales end up in fh + stripe fees (as stripe fees through the fh package seem to baloon too, compared to stripe standard fees in europe) Review Source Response from FareHarbor Holdings February 7, 2019 Aloha Jean-Francois! Thank you so much for your honest review. We value your partnership and are dedicated to helping grow your business, so it brings us alot of joy to hear you feel FareHarbor is an extension of your team. Please know I will be sharing your feedback about pricing with the appropriate teams. Thanks! VR Verified Reviewer Owner manager and guide at Mallorca Urban Adventures Hospitality Used the software for: 1-2 years ### "A software that help you beeing present and professional on line" October 11, 2019 5.0 They are professional, dedicated, and they created a great tool for all small-medium businesses that need to be present online with a professional webpage and a great back-office tool to manage the bookings. I really love their product and their service! Pros It is very personalized; the graphic is nice and clean; there are always tech team members ready to help you in a few hours; it is cheap. Cons sometimes communication is hard online and you need to be patient so the tech team can really understand what you would like from them to do on your webpage; sometimes it is hard to change the webpage on your own as they use the WordPress platform and it is slow to charge. Reason for choosing FareHarbor Because they have the right size to be big but to be present in your day by day life. Review Source Response from FareHarbor Holdings November 6, 2019 Hey there - thank you for your review! We value your feedback and will pass along your feedback to the team. Thank you for choosing FareHarbor! Anicet L. Gestion des clients Broadcast Media Used the software for: 6-12 months ### "Une plateforme pas comme les autres" October 31, 2023 4.0 Pros FareHarbor est un logiciel qui m'a beaucoup marqué depuis sa première utilisation. Très facile et fiable, il m'a permis une planification du personnel de notre entreprise. Magnifique et sympa, il me permet la réservation de groupe, la gestion ainsi que la prise de rendez-vous avec les clients. A ne pas s'en passer. Cons FareHarbor serait sans inconvénients si seulement si son tarif est affiché de façon publique. Review Source Response from FareHarbor Holdings November 10, 2023 Hello Anicet, we appreciate hearing your positive review and feedback! AR Addyson R. ZipTour Supervisor Hospitality Used the software for: Less than 6 months ### "Great reservations system from the first season" August 12, 2016 5.0 Implementing Fareharbor as a new program went really well, thanks entirely to the exceptional customer service support (shout-out to Raleigh and Mikaela). They were always available by phone and email and training went very smoothly. I was thoroughly impressed that Mikaela was involved and aware of events occurring within our department, and sent her condolences and her support. Because of this, Fareharbor feels more like a partnership than a "client" type relationship. The actual program is very user-friendly which was a significant selling point for me. It is also easily implemented across other departments at our resort. Overall, I have been very satisfied with the functionality and overall performance of Fareharbor. Pros It is very user friendly for front-end staff Mobile version is great Customer service is EXCEPTIONAL and they have a thorough knowledge of the program. Permissions are easily customized across users. This was a huge bonus, and has been very helpful so we can limit access to those who do not need it. Affiliate set-up is easy, and has a very fluid application. I have been very pleased with how we are able to implement partnerships with this program. They are consistently working to update the program. Cons Discounts are not easily implemented. We consistently have to find "work arounds" The automated emails do not allow for customization. Different departments use the automated confirmation email, but the resort address and contact information HAS to remain the same across departments. It makes it difficult for guests to contact us. Smartwaiver is minimally integrated. Our last reservation system automatically imported name, height, and weight from the waivers. This was a huge perk, and did not come with Fareharbor. We were promised that programming would work on it, but we have not seen results. There were not P2P Card readers for the desktop version of Fareharbor. Because of this, we had to purchase 3 iPads and use the mobile app in order to be PCI compliant for customer credit card security. Invoicing has to be done manually. It cannot be scheduled to happen automatically each month. Review Source V&ESS Vince & Emily Shay S. Owners Used the software for: ### "Helped Our Paddlesport Company So Much!" August 27, 2015 5.0 We looked EVERYWHERE for booking software that was the right fit for our paddlesport company. This product is designed for adventure outfitters, so it works. How do you book a tour, ask people their height weight etc, require they can swim, remind them of their appointment, take payment immediately, quickly adjust tour/lesson calendar for staffing, weather changes, large events, etc? These were the issues that we were facing as a company, and FareHarbor was the answer. Customer Service: Incredible! So awesome to actually deal with real people who respond quickly to questions via phone call and email. Always friendly and helpful! They took HOURS of their time to help us set up our site so everything was just right. Plus, they do all the integrations into your website for you (hooray!). Once it's all set up and integrated into your site, it's easy to use the program to make changes and manage bookings. And they are all really nice, down to earth folks. Product: Love it. It takes a little while to figure it out, but FareHarbor provides free training (really, it's free), and ongoing support. We've seen a significant increase in sales with the calendar booking option. Plus, the software is easily configured to ask customers important questions that help us set up their kayak and paddleboard tours and lessons. If we have bad weather coming, staffing problems, or other events planned, we can quickly take down availability. On the other hand, we can quickly add availability, too. Any changes that need to be made, we can easily do it ourselves. We don't have to relay the info to a web person and wait for them to do it. Pretty sweet! Booking used to require A LOT of our own time, making phone calls and emailing. Now, we have much more time to actually get away from the phone and computer to do what we love! You can personalize contact settings, so customers still get quality customer service and all their needs are met. You can customize greetings to add your own brand "flair." Value: Excellent! No fees, only % of amount booked directly through FareHarbor service, and the rate is better than Square, which is what we were using to send invoices to book tours and lessons (hello, time consuming!!). Win-Win-Win. So happy with it, we've referred it to our friends who have surf schools on the Central Coast. Thanks FareHarbor :) ~Vince and Emily Shay Avila Beach Paddlesports Review Source Response from FareHarbor Holdings August 27, 2015 Hi Vince & Emily, A big thank you for all the feedback here. We're doing the happy dance in honor of your increased sales and increased free time. Makes us so stoked to know we're helping people grow their business and do what they love! Win-win-win is right. Never hesitate to give our support team a call if you have any questions! We got your back, 24/7. Thanks, Becca IG Isabel G. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Nefasta atención a la empresa y peor gestion de los fondos" May 25, 2022 1.0 Horrible, nada recomendable. Pros Me gustaba el servicio de gestion de reservas, hasta que hay que devolver dinero a un cliente, entonces es cuando vienen los problemas. Nefasto sistema de atención a la empresa. Farehabour decide lo que le devuelve y a quien, y se toma la libertad de retirar dinero libremente de tu bolsa. Cons Nos han retirado dinero de nuestro fondo sin consultarnos, no nos lo devuelven y no hay forma de hablar con ningun responsable. Centralita en la que cada vez te atiende una persona. Para devolver dinero a cliente es una odisea, no hay forma de hacerle llegar los fondos. Un sistema que se supone que te ahorra tiempo y llevo mas de un mes para gestionar estas dos incidencias. Resultado, han desaparecido 400€ de MI fondo. Review Source James B. Owner Used the software for: 1-2 years ### "Excellent usability for our customers and a huge time saver for us as well." April 6, 2018 5.0 Increased revenue and a significant time reduction in dealing with bookings. Pros The versatility it allows for my many varied events from my haunted house where I need super fast POS to a very flexible yet descriptive online booking system for my Escape Rooms and Mystery Dinner shows. Cons Because the software allows so much, it is a bit technical to update everything yourself (like adding specific discounts to current and future events that you want to turn off and on frequently). Luckily, every time I've needed to contact Fareharbor to ask for help, they are patient, fast and professional and either walk me through the update or take care of it themselves without making me feel badly about contacting them. Review Source Response from FareHarbor Holdings April 10, 2018 This is an awesome review! Thank you, James! We really appreciate your feedback. We know there can be a lot to learn when it comes to our feature set, but truly, never hesitate to reach out if there's anything we can help with. We're always happy to assist. Reef P. Recreational Facilities and Services Used the software for: 6-12 months ### "Outstanding Reservation Software" October 28, 2015 5.0 We have been using FareHarbor for almost one year now and we are very pleased with how it has improved our bookings and reservation processing. David Rex has been outstanding in his local (here in Hawaii) support and assistance from the very beginning. FareHarbor has significantly improved our cashflow and management of our customer reservations. We really like the no-fee model that FareHarbor uses for the service provider - we do not pay ANY fees to FareHarbor (other than a very reasonable credit card processing fee (1.9%) for payments). We are excited to continue to use FareHarbor and implement new capabilities and features as they are released. Pros 1\. Easy to integrate into your website 2. Very good Customer Support 3. Easy to use by customers booking your services 4. Seemless payment processing 5. Very good communication (email) to the customer; Confirmation email, reminder email, thank you email, rebooking email, cancellation email, etc... Cons 1\. Very poor Help available for the software - you need to call Customer Support. 2. Very poor Reporting capability - not flexible and not standard reporting 3. Financial posting difficult - not easy to take payments and post to your financial system with proper tax, fee, gross breakdowns Review Source Response from FareHarbor Holdings December 10, 2015 Hi Bud and Miriam, Thank you so much for taking the time to review us! We are so appreciative of your loyalty, and are glad to hear that you're happy with the improvements you've seen with money flow and customer bookings. It's awesome that you are excited about new features coming out in the future, because we are too! I will follow up via email to talk about some of the cons you mentioned, thank you! 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