--- title: "TravelWorks Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TravelWorks Software - reviews, pricing plans, popular comparisons to other Travel Agency products and more." source_url: "https://www.capterra.com/p/135112/TravelWorks/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # TravelWorks Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TravelWorks ## What is TravelWorks? TravelWorks is a Cloud back office system for travel agencies and tour operators. Features include invoicing, account receivable, account payable, general ledger, real-time advanced reports, mobile app etc. Optional modules available for tour management: tour creation, inventory management, online booking... Integrated with major GDS (Sabre, Amadeus, Travelport). 30+ years of experience in the travel software development. 6000+ users. User-friendly, quick to implement and affordable. Contact us for a free demo! ## What is TravelWorks used for? [Travel Agency](https://www.capterra.com/travel-agency-software/)[Travel Management](https://www.capterra.com/travel-management-software/) Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $145 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## TravelWorks alternatives Highest Rated [WeTravel](https://www.capterra.com/p/163474/WeTravel/) [4.8 (529)](https://www.capterra.com/p/163474/WeTravel/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163474/WeTravel/) [4.7 (425)](https://www.capterra.com/p/171040/TravelPerk/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (29)](https://www.capterra.com/p/181137/Signature/reviews/) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (58)](https://www.capterra.com/p/74193/Zaui-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135112/TravelWorks/alternatives/) ## FAQs about TravelWorks Overview ### Which roles and teams benefit most from TravelWorks? TravelWorks is most used by travel agency owners, founders, and executive leaders who oversee business performance, bookings, and client service. Operations managers and administrative directors rely on it to coordinate agency workflows and daily processes, while travel agents use it to manage reservations, customer details, and trip-related tasks. Answer based on 18 reviews Overview ### What company size and industries is TravelWorks built for? TravelWorks is built for small travel agencies and tour operators, with 100% of reviewers from small businesses and Leisure, Travel & Tourism representing 47%. It also serves Retail organizations (18%) and Accounting firms (6%), supporting accounting, GDS integration, and CRM needs for travel agency use cases (54%). Answer based on 19 reviews Features and Usability ### What are the key features of TravelWorks? TravelWorks includes booking management, reservations management, and a central reservation system for travel agencies, plus itinerary creation, online booking, and multi-day booking. It also offers billing and invoicing, payment processing, expense tracking, and accounting integration, along with CRM, supplier management, reporting and analytics, and workflow management. Integrations ### Which third-party tools and platforms does TravelWorks integrate with? TravelWorks integrates with travel and payments platforms including Amadeus, Sabre Red 360, MyTravelport, Travelport APIs, PayPal, Stripe, Square Payments, Revolut Business, Elavon, Global Payments Integrated, Helcim, and Payline Data. These integrations cover booking, reservation, and payment processing connections. Getting Started and Support ### What training and onboarding options does TravelWorks offer? TravelWorks provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided instruction, documentation offers written reference material, and videos provide self-paced walkthroughs of core features and setup steps. Getting Started and Support ### What customer support options does TravelWorks offer? TravelWorks provides Email/Help Desk, a Knowledge Base, and Phone Support. No reviewer feedback about support is available in the catalog data, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed. ## Features AI summary Based on 432 Travel Agency reviews Capterra data shows that buyers of travel agency software rank the following features as their top priorities: - **Online Booking** (**58%** of reviewers rated this feature as critical) - **Reservations Management** (**46%**) - **Payment Processing** (**42%**) TravelWorks supports all three features that reviewers identify as most important: **Online Booking**, **Reservations Management**, and **Payment Processing**. Together, these capabilities help travel businesses accept bookings online, manage trip reservations accurately, and process customer payments efficiently, allowing teams to handle bookings faster and deliver a smoother client experience. Online Booking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Payment Processing 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Itinerary Creation 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project Central Reservation System 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Update and maintain information on inventory and rates to manage guest reservations in real time Reporting/Analytics 4.2 (5) 100.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data For Travel Agencies 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Serves travel agencies TravelWorks 57 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Categorization/Grouping: Organize and group data or items based on various criteria - Central Reservation System: Update and maintain information on inventory and rates to manage guest reservations in real time - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Electronic Payments: Electronically collect payments for goods or services - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - For Travel Agencies: Serves travel agencies - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Itinerary Creation: Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Policy Management: Create, manage, and track policies and procedures within an organization - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Quotes/Estimates: Generate quotes or estimates for customers - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restriction Management: Establish limitations based on certain conditions - Sales Pipeline Management: Pipeline view and tracking lead status - Single Sign On: Allow users to access multiple services after entering their login credentials once - Spend Analysis: Review and uncover trends in spending activity - Spend Control: Set allowances and ensure employees don't spend more than the allotted amounts - Supplier Management: Manage all supplier data and operations - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (18) 4.5 Based on 18 reviews ## Pricing Value for money 4.6 (16) Basic $145.00 Flat Rate,Per Month Value for money 4.6 (16) 4.6 Based on 16 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[ Revolut People](https://www.capterra.com/p/246352/Revolut-for-Business/)[ Global Payments Integrated](https://www.capterra.com/p/121910/OpenEdge/)[ Helcim](https://www.capterra.com/p/149107/Virtual-Terminal/)[ Elavon](https://www.capterra.com/p/183057/Elavon/)[ Payline Data](https://www.capterra.com/p/145354/Payline-Data/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (18) 4.8 Based on 18 reviews ## User reviews Overall rating 4.5 Based on 19 reviews Filter by rating Counts reflect reviews available in this feed. 5(12) 4(5) 3(2) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful DD Directrice de l'administration Directrice de l'administration Used the software for: 3-5 years ### "Service hors pair" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 4, 2025 Appréciation générale très bonne pour l'expérience du quotidien sauf pour les 2 éléments cités ci-haut. Pros La facilité d'utilisation pour les conseillers (facturation) et pour la comptable (fin de mois et fin d'année). De plus, lorsque nous rencontrons dees problèmes ou que nous avons des questions, le service à la clientèle est TRÈS bon. Félicitations à \[CONTENU SENSIBLE\] pour la rapidité de réponse et pour la qualité des éclaircissements et des conseils. Cons La date due sur les facture qui change lorsqu'on ajoute de nouveaux produits au cours du mois. Cela crée des problème si le conseiller ne remarque pas la nouvelle date et ne la modifie pas pour demeurer avec la date planifiée avec le client. De plus, lorsqu'un client achète un complément (ex : avion) à son voyage initial (ex : croisière) et que le mois du premier achat est fermé, il faut obligatoirement faire une autre facture. L'accumulation de facture complique la vie du conseiller car le client ne fait pas toujours la compilation des différentes factures. Les conseillers doivent alors expliquer le tout plusieurs même. AO Agency Owner Agency Owner Used the software for: Less than 1 year ### "Change made easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 27, 2019 We started using Travel Works when our agency moved from one Consortia to another. The system we had, belonged to the Consortia, so moving meant leaving it behind. Starting a new system felt like a mountain for us before we began, but the team at Travel Works provided as much training as we needed to learn this new system and the support we received has been excellent. The consultants in the office found it relatively easy to learn the new system and our back office administrator loves how everything is integrated. We no longer need to use a separate program take care of the back office accounting. Thank you Travel Works for making the change easy to manage. Pros Everything is integrated with the back-office accounting. No need for 2 systems to take care of the business. The system is quite easy to use, and not that difficult to learn. The support is excellent. Cons Having come from a different system, there are some things that do not work the same and some things are missing that we had in our old system, but hopefully over time and with continued development, Travel Works will keep improving. OW Owner Owner Used the software for: 3-5 years ### "our 4 years on Travelworks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2025 The ease of use has made Travelworks a dream to use without extensive training for your team. It's extremely intuitive and very well 'supported' Pros The ease of use is the most outstanding feature. The support, help and proactiveness of the team behind the scenes is a close second and way out in front of all other systems we've used. Cons lack of integration with suppliers we use regularly, however, the cut-and-paste option into the free-format product description is easy. GST is still too manual a process PR president/consultant president/consultant Used the software for: 3-5 years ### "Travel industry review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 23, 2022 I think it is one of the best products for the travel industry Pros WE have been using this product for 20 years. It was a little tricky at the beginning but once you figure it out it have a lot of good qualities Cons Constantly putting the date in when paying a bill. GM General Manager General Manager Used the software for: 1-3 years ### "TravelWorks is a winner for our travel agency and tour operator business" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 29, 2025 We are very happy with our decision to move to TravelWorks. As a small business with unique requirements, our team is confident that TravelWorks will serve our needs now and well into the future. Pros TravelWorks is an all in one back office solution. It provides us with what we need for a backend system and gives us room to grow and expand our operations. Onboarding, training and customer support is excellent. Cons PCContact is not as versatile as its competitors in the email marketing space. The editing features are dated MA Manager Manager Used the software for: 3-5 years ### "Pleasure to work on Travelworks " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2025 We have an excellent experience, we able to manage our bookings well within the system - took me a while to think about what we like least Pros Once we are all trained and set up, we can just get on with needs to be done and the reports work really well Cons When we have a refund, it can make a booking confusing at time to get right in Travelworks, most cases it's just a matter of the actual refund which is complicated itself as no two scenarios are the same CO Chief Operating Officer Chief Operating Officer Used the software for: 3-5 years ### "Our experience with Travelworks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2025 Very happy with our overall experience with TravelWorks and the assistance we have received from the entire team. It is a great solution for our travel business and would recommend it to others. Pros It is user-friendly and can accommodate the complicated set up with multiple branches that our company has. Customer support is very responsive. Overall good value for money. Cons Some functionality that we would like to see is hard coded and cannot be changed, or could be developed for a fee. Would like to be able to run reports based on cash/commission received. CE CEO CEO Used the software for: 3-5 years ### "The control room for the tour manager" 5.0 May 26, 2025 It pared down booking to a bare-bones process and made tracking across trips and client history easier, thus freeing up my team to spend more time on client experience and upsell. Pros Everything from itineraries to client communication is centralized in a single system. It’s made for travel companies, and it looks like it. Cons Initial set up was a little bit of a learning curve and customer support could be more prompt sometimes. Haley B. Manager Used the software for: Less than 1 year ### "TravelWorks Away We Go!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2025 I am happy with its integration, ease of use, and excellent support. They also offer a mobile app for this software. Pros Very easy to use and has excellent customer service. Also has a wide range of features that you can use. Cons Very limited on invoice customizations and it is missing some of the features of the previous version. FO Founder Founder Used the software for: 3-5 years ### "All In ONE! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 23, 2022 In 1 word: EASIER In 1 sentence. It's EASIER with Travel Works. Pros Travel Works is CLEAN & EASY to use. It has the tools for business & industry. Thanks Travel Works! If looking for the BEST, this is it. If you've found a better product, I'd be shocked. So, let me know:-) Cons Looking for smarter improvements, advancements and FLEXIBILITY with Trip N Touch!!! Especially in this APP day & age. It should & can be a bit better. It will HELP us. -PLEASE! -Auto Update Flight Changes, \[Should be synced to a flight tracker software, so when the flight times change \[always do; we do not have to go back into TW to update a few minutes here and there so our clients times are correct on the App\] The App should be dynamic with the most up to day flight schedules. -Allow additional Itinerary SYNCING options so we can include more details on our clients App. This is important. I've requested this and HOPE TW can figure it out. -Also allow FREE Text SYNCING from TW to the Trip N Touch App. This will provide us the power to provide a CLEARER and or more accurate description of our clients trip details. -Capability to transfer all trip components from TW to Travel Works. [View all Reviews](https://www.capterra.com/p/135112/TravelWorks/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.