# TravelWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TravelWorks the right Travel Agency solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135112/TravelWorks/reviews --- TravelWorks 4.5 (19) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TravelWorks Ease of use 4.5 Customer Service 4.8 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Agency Owner Retail Used the software for: Less than 6 months ### "Change made easy" August 23, 2019 4.0 We started using Travel Works when our agency moved from one Consortia to another. The system we had, belonged to the Consortia, so moving meant leaving it behind. Starting a new system felt like a mountain for us before we began, but the team at Travel Works provided as much training as we needed to learn this new system and the support we received has been excellent. The consultants in the office found it relatively easy to learn the new system and our back office administrator loves how everything is integrated. We no longer need to use a separate program take care of the back office accounting. Thank you Travel Works for making the change easy to manage. Pros Everything is integrated with the back-office accounting. No need for 2 systems to take care of the business. The system is quite easy to use, and not that difficult to learn. The support is excellent. Cons Having come from a different system, there are some things that do not work the same and some things are missing that we had in our old system, but hopefully over time and with continued development, Travel Works will keep improving. Reason for choosing TravelWorks We chose TravelWorks after talking with others who chose other products and felt this would be our best option. We liked the fact that is a Canadian built product and knowing that large organizations are using it made it convincing that it could work for us. Review Source AP Adam P. Owner Retail Used the software for: 2+ years ### "our 4 years on Travelworks" October 22, 2025 5.0 The ease of use has made Travelworks a dream to use without extensive training for your team. It's extremely intuitive and very well 'supported' Pros The ease of use is the most outstanding feature. The support, help and proactiveness of the team behind the scenes is a close second and way out in front of all other systems we've used. Cons lack of integration with suppliers we use regularly, however, the cut-and-paste option into the free-format product description is easy. GST is still too manual a process Alternatives considered [tramada](https://www.capterra.com/p/74529/tramada/) Reason for choosing TravelWorks Ease of use. Tramada is convoluted and would have required a lot of training Switched from [OMNIS](https://www.capterra.com/p/213195/OMNIS/) Omnis was finishing. Had to find a new mid office system Review Source MW Mary W. president/consultant Retail Used the software for: 2+ years ### "Travel industry review" February 21, 2022 3.0 I think it is one of the best products for the travel industry Pros WE have been using this product for 20 years. It was a little tricky at the beginning but once you figure it out it have a lot of good qualities Cons Constantly putting the date in when paying a bill. Reason for choosing TravelWorks It said it was the easiest to use in the advertisement and because we were manual for so long sounded better, plus listening to other agency owners Review Source JK Jacob K. General Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "TravelWorks is a winner for our travel agency and tour operator business" October 27, 2025 4.0 We are very happy with our decision to move to TravelWorks. As a small business with unique requirements, our team is confident that TravelWorks will serve our needs now and well into the future. Pros TravelWorks is an all in one back office solution. It provides us with what we need for a backend system and gives us room to grow and expand our operations. Onboarding, training and customer support is excellent. Cons PCContact is not as versatile as its competitors in the email marketing space. The editing features are dated Switched from [ClientBase](https://www.capterra.com/p/2463/ClientBase/) TravelWorks is more robust and better suited our needs as an all in one system Review Source NM Nazira M. Manager Hospitality Used the software for: 2+ years ### "Pleasure to work on Travelworks " October 22, 2025 4.0 We have an excellent experience, we able to manage our bookings well within the system - took me a while to think about what we like least Pros Once we are all trained and set up, we can just get on with needs to be done and the reports work really well Cons When we have a refund, it can make a booking confusing at time to get right in Travelworks, most cases it's just a matter of the actual refund which is complicated itself as no two scenarios are the same Alternatives considered [DSC](https://www.capterra.com/p/10030097/DSC/) Reason for choosing TravelWorks Functionality and Price.......................................... Review Source DL Daleen L. Chief Operating Officer Leisure, Travel & Tourism Used the software for: 2+ years ### "Our experience with Travelworks" October 22, 2025 5.0 Very happy with our overall experience with TravelWorks and the assistance we have received from the entire team. It is a great solution for our travel business and would recommend it to others. Pros It is user-friendly and can accommodate the complicated set up with multiple branches that our company has. Customer support is very responsive. Overall good value for money. Cons Some functionality that we would like to see is hard coded and cannot be changed, or could be developed for a fee. Would like to be able to run reports based on cash/commission received. Review Source MSF Muhammad Shahid F. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "The control room for the tour manager" May 23, 2025 5.0 It pared down booking to a bare-bones process and made tracking across trips and client history easier, thus freeing up my team to spend more time on client experience and upsell. Pros Everything from itineraries to client communication is centralized in a single system. It’s made for travel companies, and it looks like it. Cons Initial set up was a little bit of a learning curve and customer support could be more prompt sometimes. Review Source HB Haley B. Manager Automotive Used the software for: Less than 6 months ### "TravelWorks Away We Go!" June 2, 2025 5.0 I am happy with its integration, ease of use, and excellent support. They also offer a mobile app for this software. Pros Very easy to use and has excellent customer service. Also has a wide range of features that you can use. Cons Very limited on invoice customizations and it is missing some of the features of the previous version. Review Source BD Bruce D. Founder Leisure, Travel & Tourism Used the software for: 2+ years ### "All In ONE! " February 21, 2022 5.0 In 1 word: EASIER In 1 sentence. It's EASIER with Travel Works. Pros Travel Works is CLEAN & EASY to use. It has the tools for business & industry. Thanks Travel Works! If looking for the BEST, this is it. If you've found a better product, I'd be shocked. So, let me know:-) Cons Looking for smarter improvements, advancements and FLEXIBILITY with Trip N Touch!!! Especially in this APP day & age. It should & can be a bit better. It will HELP us. -PLEASE! -Auto Update Flight Changes, \[Should be synced to a flight tracker software, so when the flight times change \[always do; we do not have to go back into TW to update a few minutes here and there so our clients times are correct on the App\] The App should be dynamic with the most up to day flight schedules. -Allow additional Itinerary SYNCING options so we can include more details on our clients App. This is important. I've requested this and HOPE TW can figure it out. -Also allow FREE Text SYNCING from TW to the Trip N Touch App. This will provide us the power to provide a CLEARER and or more accurate description of our clients trip details. -Capability to transfer all trip components from TW to Travel Works. Review Source AH Ann H. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "New to travel accounting" February 9, 2022 4.0 This system helps me to organize my day and week better with final payment reminders. Allows me to stay in better communication with customers about upcoming birthdays. It has allowed me to become a more time efficient person. Pros Adding my client's information into the system. All of their details are added and I no longer need to search out past bookings for frequent flyer numbers or cruise identifiers. If you run into a question, you can simply send a message to the help desk and the friendly staff will message you back with a comprehensive answer or call if it requires more explanation. Cons There isn't anything I dislike, but I am working on getting used to the look of the reports. Reason for choosing TravelWorks It was geared for travel agencies. Review Source MR Manon R. Directrice de l'administration Consumer Services Used the software for: 2+ years ### "Service hors pair" December 2, 2025 4.0 Appréciation générale très bonne pour l'expérience du quotidien sauf pour les 2 éléments cités ci-haut. Pros La facilité d'utilisation pour les conseillers (facturation) et pour la comptable (fin de mois et fin d'année). De plus, lorsque nous rencontrons dees problèmes ou que nous avons des questions, le service à la clientèle est TRÈS bon. Félicitations à \[CONTENU SENSIBLE\] pour la rapidité de réponse et pour la qualité des éclaircissements et des conseils. Cons La date due sur les facture qui change lorsqu'on ajoute de nouveaux produits au cours du mois. Cela crée des problème si le conseiller ne remarque pas la nouvelle date et ne la modifie pas pour demeurer avec la date planifiée avec le client. De plus, lorsqu'un client achète un complément (ex : avion) à son voyage initial (ex : croisière) et que le mois du premier achat est fermé, il faut obligatoirement faire une autre facture. L'accumulation de facture complique la vie du conseiller car le client ne fait pas toujours la compilation des différentes factures. Les conseillers doivent alors expliquer le tout plusieurs même. Review Source TM Tan M. Director Business Development Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great system for travel agencies " February 9, 2022 5.0 An awesome solution for UK & Europe travel agencies. A feature-rich solution with highly integrated capability. Extremely helpful team and quality tech support. This is the perfect system for our travel agency clients. Pros Cloud-based, has great customer and supplier management, documents and all bookings Management. Awesome reporting module… probably the best I’ve seen in years. Team extremely helpful. Kudos to Gord & Danna! Cons No credit limit option which would be a great addition to the current feature stack. Review Source ML Martine L. Travel agent Leisure, Travel & Tourism Used the software for: 2+ years ### "I recommend it " January 20, 2022 5.0 I love working with!! Pros Very user friendly, beautiful look, dashboard very useful Cons I have no bad comment to say, they have think to all Review Source AN Andrea N. Owner Airlines/Aviation Used the software for: 2+ years ### "Newbie" June 9, 2022 3.0 Pros \*Functionality - has everything we need \*Support is wonderful \[SENSITIVE CONTENT\] Cons So many areas - becomes overwhelming at times - it's a LOT to learn - practice! Reason for choosing TravelWorks We (the Team) were familiar with the system \* Includes accounting platforms Review Source NW Nancy W. Director of Operations Leisure, Travel & Tourism Used the software for: 2+ years ### "I like the program as it does invoicing, inventory, sales reports, accounting etc." February 9, 2022 5.0 Pros The product is very easy to use once you understand how it works Cons Would like some of my suggestions to be implemented in their future updates. Review Source CH Caroline H. Used the software for: ### "Travel Works is a time saver! " March 29, 2017 5.0 Working with TravelWorks is so simple, their fully integrated platform allows my agents to save time and easily import their bookings into TravelWorks. Invoices are a breeze and the ability to email clients right from the system with templates helps with consistency and professionalism. The Training and implementation team are very approachable and very easy to work with when the need arises. I can't recommend this system enough, it really is a one stop easy tool for travel companies! Review Source BJ Bea J. Travel Agent Accounting Used the software for: Less than 6 months ### "We love this software and recommend it to everyone! " December 14, 2017 5.0 Pros I love how it accommodates everything we need in a software and has most of the features we want. It is very easy to use and they are always there to help you with any problems. They went above and beyond to fix what ever we needed to fix. Cons The least we like about this system was that were unable to customize the invoice as much as we want. One of their representatives has informed us that they will update it so I have no worries when it comes to that. Review Source JP John P. Owner of the agency Used the software for: ### "Finally find the perfect product" September 19, 2014 5.0 Finally found the perfect solution. Their product TravelWorks Web is perfect and meets all my needs. I recommend it to all agencies, big or small, and the price is very reasonable for the quality of the product. Call them for a online Demo Review Source KN Kathleen N. prep Food & Beverages Used the software for: Less than 6 months ### "travelworks" March 18, 2020 5.0 Pros Offers the best resources to invest in your travel agency business, easy to use, and user friendly Cons Nothing! I am hoping enough people know enough to learn that it is very resourceful! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.