Agile CRM

Agile CRM

4.5 / 5 195 reviews

Who Uses This Software?

Small to medium size businesses that require sales, marketing and service automation


Average Ratings

195 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $8.99/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Agile CRM
  • www.agilecrm.com
  • Founded 2012
  • United States

About Agile CRM

Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.


Agile CRM Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management
  • Badge Management
  • Collaboration Tools
  • Contest Management
  • Feedback Management
  • For Call Centers
  • For Developers
  • For Education
  • For Onboarding
  • For Sales
  • Goal Setting / Tracking
  • Leaderboards / Activity Tracking
  • Performance Metrics
  • Rewards Management

Agile CRM Reviews Recently Reviewed!

A feature rich CRM with an affordable pricing

Nov 16, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
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Pros: AgileCRM has all the features you would find in the top of the line customer relationship management tools including support for third party apps integration, API, campaign manager and a ready-made templates for emails.

Cons: The support is very bad and have had a lot of terrible experiences when things didn't go well. Another issue is the workflow, which isn't very intuitive and smooth.

Love it

Oct 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: TONS of features and capabilities. It's like Photoshop... there's so much it's hard to learn them all... but it's pretty intuitive too.

Cons: A little confusing at times... but only because there's so much available. So many features, it's hard to sort through it all. But I plan to.

The Agile CRM is very easy to use, fast learning curve BUT many issues and POOR customer service

Oct 27, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use, love the design...if it weren't for the bad customer service, i would want to keep using it forever

Cons: POOR customer service
Many issues (customers do not receive our email, we do not receive our customers emails = pretty big issues when you are trying to run a business)... Issues are not a problem when people a there to help and fix those issues...but it's jsut not the case... I always have to follow up so many times with their team, they tell me they are working on it..but i never hear back from them

Overall: the learning curve was pretty fast

Great Software for Small Business and growing ones if you Compare Marketing Automation Software

Oct 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software lives up to everything we expect in a CRM and Automation software which we have outlined here: http://www.lmnt.com.au/business-advice/compare-marketing-automation-software - there are only a handful of softwares that can do EVERYTHING and this is one of them. If you are looking for a small business software to run your company for you then THIS IS IT. I am a business coach and I can tell you that if you want to take your business to the next level using technology then this is a great place to start. Good luck.

Cons: They are a young company with lots of room to grow AND THEY ARE IMPROVING everyday so whatever they don't have now they will surely have by tomorrow!! It is like every time we say "I wish agile had that" a month later they have it. This is an action packed software with lots of flexibility with other apps too so if it can't do something you can connect it with another APP very quickly.

Great at managing customers, reporting and support lacking

Oct 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great interface that loads very quickly. Great for managing the customers deals and deal flow. Works best if everybody has their own account.

Cons: Support is non existent. Yes you can scheduled a time slot where they will come and help you. but I don't need help 3-5 days from now. Reporting is the weakest part of the platform. If its not a pre-built report good luck being able to get the report that you need. For example I cannot pull a report to tell me how many deals are over the last 30 days are tagged with a specific tag.

Lots of features, but needs improvement in various aspects

Oct 06, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: AgileCrm is definitely feature rich and has every other feature you'd expect from a CRM suite. It has a full fledged campaign manager with email content editor which has a drag and drop layout. These are great to have on a CRM tool.

Cons: The integration between third party tools is always a pain and creates issues every now and then. Customer support has always been an issue as they don't seem to understand the problem easily.

Run - Premium Pricing & Terrible support

Oct 03, 2017
2/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Really great for setting up multi-channel campaigns and triggers. Responsive support when they are trying to get you to upgrade.

Cons: Very misleading pricing - once you purchase a monthly plan, you unlock the ability to purchase everything as a feature. Once you pay for service -support makes you leave a voicemail after waiting on hold a few minutesand will eventually call you back once you have moved on to work on something else.

AgileCRM is super easy to learn and use! Highly recommend it.

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We like the Visual Campaign Builder. That's what first caught our attention. Then seeing the other visual drag-and-drop features, and how it integrates with other software, the choice was easy. Customer support was helpful as well... both via email and phone calls.

Cons: Not a lot that we don't like. AgileCRM is well built. Having built-in landing pages would be nice, but it does integrate well with other platforms.

A fantastic Inbound marketing system for the price. Excellent support

Sep 25, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great support, and full-featured inbound marketing system (forms, landing pages, campaigns, etc.). Most other competitive systems are far more expensive (and/or) are in different platforms (ie. campaigns, but not landing pages or forms)

Cons: The CRM is a bit weak. It doesn't really have features for various types of interactions (social, in-person) outside of phone calls. The mobile solution leaves a lot to be desired.

Overall: It is a great product for inbound marketing and sales support for my various sales funnels. Additionally, they are truly excellent with their customer support.

Great Features, Reasonable Price

Sep 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The range of features available through Agile CRM is pretty extensive, from sales funnel to marketing, to customer support. The automation is also super flexible, we are able to create a custom automation for almost any lead or sales team action which is really helpful. The overall product look and feel is clean - not the case with many CRMs we've tested. The per user price is also really reasonable.

Cons: I've run into a few bugs/issues while using the product. The 'documents' function doesn't quite work as expected - you can't open a document, just download it. The email feature would also benefit from the ability to adjust line height. Finally re-sending a user's login credentials after set-up would be helpful.

Overall: Email marketing combined with a CRM tool put everything/everyone in the same tool.

All in one CRM

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Agile CRM is customizable CRM easy to use. Custom widget, custom fields and integration with Stripe are top.

Cons: Nothing in particular, has improved a lot in recent years. It would be useful an integration with Mailchimp

Overall: contact management and customer care

Powerful CRM that keeps getting better

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sales tools, support desk, email sync with Gmail and contact records. Ringcentral integration is a big help as we can see the crm record for whoever calls. Xero integration.

Cons: Some small bugs that get resolved quite quickly by the friendly support team. Importing contacts from other CRM platforms could be easier.

Good Marketing & Sales CRM

Sep 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the marketing & sales features of this CRM. We can create web forms to integrate to our website. I also like that this can be connected to our other online software which we daily use which then helps us ease the manual labor of entering everything in the CRM.

Cons: We can't save email history in this CRM. Yes it syncs with our Gmail but once an email is deleted, this will also be deleted in Agile. We really value each email from our customers and it would be great if Agile can work out how to get this feature available.

Since I start using Agil CRM I'm more productive and have more time to use to take care of my customers

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the interface,it's very clean and easy to use. The best part is all the plug in's you can use to stop typing twice the same information and that every time to set up any answer or use a plug in you can repeat easily in another way too

Cons: I will like to be able to have two folders of contacts, the business and the personal ones, even you can , and I use tags, still will like to have 2 separated list of contacts

Worth the money

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can only review the marketing area, is the only one that I use. I have made some email campaigns for prospects depending on the activity that they have made on our website, this is an automatic campaign, it has made us save a lot of time and easily convert some of these prospects on customers. - Easy to generate marketing campaigns with drag and drop interface. - Zapier integration. - Email tracking (read/clicked). Also, I have written to support a few times, fast and they have always solved my problems.

Easy to use Marketing Automation

Sep 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the marketing automation, where the use of a visual node builder helps you create campaigns that do just what you want them to. I've often found that even if I think something can't be done, a quick message to the support team and they come back with something I didn't know could be done.

Cons: I think unsubscribe links should automatically be in all emails, rather than having to add them. I also think when you are a paying user, it shouldn't have the 'sent by Agile' at the bottom of the email.

Could be better, but worth the money

Sep 15, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Easy integration with site Easy to upload existing contacts works well with google The customer support is 24/7

Cons: The email issues. My clients are unable to open my emails when on a mac computer. I also wish that agile would easily integrate with other software. Google is great, but I wish MailChimp would be synced so I would not have to change to a different email system.

Agile CRM... the perfect companion to a growing business

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The features I like most Include the ease with which I can add a lead, or have leads add themselves to my AgileCRM through my WordPress site the ability to set up triggers and add my leads to specific campaigns. AgileCRM Is by far the most affordable and most powerful package for small businesses.

Cons: I would like AchieverReady to have two staff members simultaneously access the system. Also, some services to manage the success of email campaigns would be nice.

Agile CRM review

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Best CRM for small businesses and any business that wants to be successful!!!! It's so much easier to use than most of the very expensive CRMs out there. And I'm not sure that there is anything they can do that AgileCRM can't!

Best CRM on the market. Easiest to use, and easiest to customize for advanced teams.

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software integrates marketing and sales very easily, and users/admins can customize the workflow very easily. We've built an entire inside sale company on the back of AgileCRM.

Cons: The company is growing (not a con to them), and there are some growing pains due to resource issues. But, they are getting it right almost all of the time.

Agle CRM - if you actually do Agile, this works well

Sep 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: go for it!

Pros: Works VERY well in true Agile ecosystems. easy to use. navigation is absolutely easy and fine. Good value for money.

Cons: if you do SCRUMbut, it will not w well at all color choices like white on grey need improvement. Different price options for lease would be nice.

Awesome addition to our business, has made our life so much easier

Sep 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is easy to use, they offer great support, we are able to customise the software to suit our business. it has helped our marketing immensly.

There are no issues with this software that we have found that have not been completely sorted out by the technical support team, they have been terrific.

Overall: easy to use

Email capacity has to be constantly increased, continual breakdowns

Sep 02, 2017
1/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Cons: I run a small bankruptcy firm. I should't be having capacity issues mailing out to a relatively small pool(less than 8000) potential recipients. So low sticker price as long as you just use it for family and friends. I hate an upsell and actually miss Infusionsoft every day. Never thought I would say that. Why can't this be integrated in a meaningful sense with Dialpad such that our calls are logged in Agile automatically? I have to log them myself

Overall: Nothing.

Vendor Response

by Agile CRM on September 18, 2017

Hi Thomas, thank you for taking your time to review us. Agile CRM is a versatile product loaded with features and is designed after surveying various businesses on many parameters like size, business workflow, number of product pipelines. Our pricing plans are designed to keep the product affordable to all the small and medium businesses without losing all the core capabilities of the product. Our competitors pricing model is related with the number of contacts which becomes exponentially costly once your business expands. Agile CRM allows you send unlimited emails to your customers as long as the sufficient email credits are purchased. We have integrations with popular telephony services like Twilio, RingCentral, Asterisk, SIP, Bria and many others. We are always open to integrate with new providers. We request you to write to us with your detailed requirement to our friendly support team at support@agilecrm.com and a resolution is assured.

Up and running with CRM without the cost of Salesforce

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: All the basics you need in a CRM without a bunch of extra fluff. Integration with several other business apps is very helpful. You can send email from Agile, but it doesn't replace Outlook. So you still need to be in multiple apps to track communication with prospects and clients.

Pros: Integrations, Appointment scheduling, Price

Cons: Can't replace email inbox

Recommendations to other buyers: Any CRM is just a tool to work a process. Develop the process first.

Covers pretty much all that I need at a price that is affordable

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Has most of the features that I need at a price far less than competitors.

Easy to use, simple functionality.

I can grow my business into the system.

Cons: It could do a little more on the sales pipeline side but at the price available I can deal with that.

Overall: It's easy to set up and use, for a small business owner that is very important.

Great for customer relationships!

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about agile is how it lets me keep track of our customers, and remind me when to call them. I love hearing stories where customers say "I was just thinking about you" when I call to tell them the progress of our marketing efforts. It shows that we are still fresh in the client's mind.

Cons: Not much, we used most features and found them to be pretty great. I wish there was a mac version of the app but that's about it.

The perfect sales, marketing and support tool for our business

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The breadth of options is amazing. The opportunities to engage with customers via Agile are many, in fact I have not used a CRM system that offers so much business engagement opportunity. This software is real value for money. You get a quality product, speedy service when needed. Agile helps us to have a truly professional customer experience. I have used many CRM systems over the last 10 years. Agile CRM is the one for me.

Overall: This software is THE tool we use to manage our customer interactions - all of them. From service, the marketing and sales follow up,

Easy to set up and use. Pleasant staff.

Aug 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to set up campaigns for automatic emails being sent to users and the ease of creating email templates.

Cons: Campaigns not automatically moving through when a new tag is added, have needed to create new campaigns for each tag.

I love to work with Agile CRM

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Agile CRM I found very attractive, is software that runs in the cloud and covers most of what people are looking for in a software, it is very intuitive and its prices are adjusted to our possibilities

Agile CRM isn't the kind of CRM I was looking for,though they have good email tools for large lists

Aug 17, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ability to integrate with SendGrid, so we could send out volumes (over 100K) email lists and do some basic cleaning. For the bigger email lists, it was an excellent tool that also let me segment, clean, and manage the tasks easily.

Cons: I don't see a ton of value in the CRM end, it's like many CRMs which are either good at CRM or good at email. This one is good at email, and doesn't tie into any sort of project management style or contact follow up I'd look for....but for sending out emails in general, great.

Overall: Ability to manage large email lists and send them through SendGrid, saving us money and allowing us to manage without the exorbitant costs of an ESP. Deliverability was good as well.

Vendor Response

by Agile CRM on September 12, 2017

Thank you Declan for taking the time to review Agile CRM. We are glad that you liked the Email deliverability and managing the Contact list. We thank you for choosing a CRM product which is All-In-One, Modern and Affordable. Today, there are many CRMs in the market which are specialized for a specific purpose like Marketing, Sales or Support. Agile CRM is just designed to solve all the three purposes on a single platform. Our Task Management and Deal tracks help you to effectively manage your Sales and can be automated with our Campaigns in Marketing Automation. We request you to elaborate on the project management by emailing us directly at support@agilecrm.com.

Good integration with Shopify; very useful as a CRM (we don't use the sales tools).

Aug 17, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to send email campaigns is one of the most valuable assets for us as well as to sort our customers appropriately to find them as we need. The customer service is ALWAYS prompt and helpful.

Cons: Would love to see more integration with Shopify, but they seem to always be improving how the two applications talk to each other.

Overall: A CRM with email blast capability.

Our CRM of choice

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After years of trying to find the perfect CRM, we finally found Agile in 2016. The ease of use and ability to email market within one platform sold us on the app. I currently use Agile for two companies I own. The user interface is designed for both aesthetics and efficiency.

Cons: By having two companies and two log-ins, it can be cumbersome to toggle between companies due to dual verification feature. That's more of an internal issue.

After using several CRMs, AgileCRM is my go-to CRM that I use for two companies I own.

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and functionality allow us to database our prospects. The ability to email market within one app and the relatively low-cost per user make AgileCRM a no-brainer.

Cons: With having two companies and two logins, it's difficult to toggle between profiles due to dual verification. Minor issue we can deal with.

Overall: Ability to use as a CRM and email marketing platform for an economical price. Very easy to implement and get started. Much more flexible than other options.

Love it and rely on it every day. The software is easy to use and the support outstanding

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows me send my weekly newsletter to my subscribers and to track which links they click on.
The support has been superb

Cons: For me the costs are a little higher than originally advertised - but still way better value for money than anything else I've found

Overall: A single source to aggregate all my contacts and my email conversations, as well as tracking email campaigns and form downloads. Ideal for a small to medium business on a budget

Perfect CRM for my needs

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used Agile CRM daily for both sales CRM functions, and marketing automation functions. It is highly customizable and the customer service is great. Agile CRM has met and exceeded my needs. Any questions, or technical difficulties I have encountered, they have been quick to resolve.

I use Agile CRM as my CRM and marketing automation platform

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service is great - quick and responsive. The platform is highly customizable, which is necessary for how my company uses the platform. I don't really have any complaints about Agile CRM at this point. Any issues I have had, they have been quick to resolve and easy to work with.

Great value for money

Aug 08, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Really easy to get started Has almost every feature that you can think of Takes care of basic workflows really well Can support really complicated workflow

Cons: UI can do better Is not totally seamless but its worth every penny you give them Email tracking is quite buggy and not reliable

we have work or differences

Jul 31, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: is very friendly but that about it, they program has a lot of things to make your sales work but if you do not have the regular you wont have access to anything.

Cons: I did a review because I was very upset with agile here is the previous review: they are bad at costumer service I would have more luck working with a wall at least she would listed and act like she is trying to help, the manager for support was so horrible to work with when ask to help with option he didn't help me I trying to be as patient with them but I really feel that they just ripped us off. I did a previews review on them because so far was it was all good but once I did, it was like they did not want to try any more.

as of today they have help me with the problem and we manage to get everything resolve they saw the mistake the made and help us with the problem at hand I am very glad we could still work together because we know as company they have very easy CRM program to used

Overall: they are very easy to used and very user friendly I am very glad we could still work together because we know as company they have very easy CRM program to used

Vendor Response

by Agile CRM on September 18, 2017

Hi Esther, thank you for taking your time to review us again. We are glad that your past experience was positive and happy to see that your confidence in the product and support is restored. Agile CRM is a versatile product loaded with features and is designed after surveying various businesses on many parameters like size, business workflow, number of product pipelines. We have the monthly plans and you can always switch to any plan of your choice. Our pricing plans are designed to keep the product affordable to all the small and medium businesses without losing all the core capabilities of the product. We try to be fair with all our customers and to protect this, any exceptions are not encouraged. Our efforts are always to make an easy to use product and a friendly service. Agile CRM is the bottom band in pricing and upper band in features. We request you to write to support@agilecrm.com and our friendly support team will provide the best resolution.

Absolute rubbish

Jul 31, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The idea is great, the ability to have all this functionality in one package. There is not much else I can say about Agile.

Cons: Basic functionality which is paramount on any CRM is useless. 30% of the email you send does not reach the recipient. I have contacted Agile 6 times about the same issue from support to top level management, and got zero response other than acknowledgement that this is serious and they would get back to me. Problem has been going for months.
Most of the functions are half complete, they are there but don't actually do anything, they have been purely added to say that they have the functionality however it serves no purpose.
My advise is don't get sucked into wasting your time and energy on this product as you will be very disappointed. Pay the extra money and get something that actually works. If you cant afford to do that, look at multiple applications that can offer the same service when combined. Just stay away from this thing.

They are also experts at hiding bad reviews with garbage that they post themselves with fake names. You will quickly find that that this review will get lost in a sea of rubbish. Its all false. I know another 2 companies that have used the Agile platform and have had exactly the same problems.

Overall:
Nothing, I lost approximately $100K in potential business

Vendor Response

by Agile CRM on September 14, 2017

Hi Jim! We are sorry to hear about the inconvenience caused. Email delivery is a complicated concept which involves bounces, bulking, ISP feedback loops, email content and spam issues. Typically, the emails should land in junk/spam folders when your customers do not see them in the Inbox. We provide multiple options to deliver emails sent through Agile CRM. You can configure the Outbound email by providing the SMTP details. If you are using Gmail, just provide the login details. Now, what about the high volume of emails? Not to worry, we provide integration with popular email gateway providers like Sendgrid, Amazon SES, Mailgun. Just setup the email gateway by supplying any of the above account details and all your emails from Agile CRM will be routed through your own gateway account. This ensures you have better access to the email delivery stats and independent from from other users. Our friendly Support team is always available at support@agilecrm.com.

Best CRM Bang For Your Buck

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's extremely easy to use and is also quite robust. Easily competes with other top name CRM's. Makes your day to day tasks a breeze.

Cons: With the mobile app, when you receive an email open notification from a particular contact, if you click on it, it just opens Agile but does not take you directly to that contact.

Overall: It was such a major upgrade from our last system, it has in such a short amount of time significantly increased our productivity. And we've barely tapped into what it's truly capable of.

Easily integrated into our other systems

Jul 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the integration with Shopify and Zendesk. Each section is used for different areas of our business, and with every campaign, we find new tools to implement.

Cons: It took me a couple of tries to fully understand how to use the email tool, but once I figured it out, I found it to be very reliable.

Unexpectedly great experience!

Jul 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I stumbled upon Agile CRM while looking for an alternative to unreasonably expensive Infusionsoft, I had a first impression that this is just-another-nice-attempt sort of thing, but I was impressed it wasn't. What's really amazing about Agile is that in almost every aspect it exceeded my expectations. Friendly and very helpful customer support, very feature rich, easy to use, and more importantly it keeps improving. I definitely recommend it for small and medium businesses

Cons: I think that the mobile application is still in its first steps. The controls are small and not the easiest to use on mobile, and navigation is also a bit clunky. It's not really unusable, but I'm just mentioning that it's a bit beyond the web app

Unexpectedly good!

Jul 26, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like it's intuitive design, featurefulness, and convenient pricing. Excellent value for money. Customer service is really amazing

Cons: I think that the iOS application still requires a bit of development. Having clearer view and larger icons to suit the mobile use and easier navigation will be a big leverage

Excellent tool to grow any business.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use this CRM to organize my leads and sales. The email marketing campaigns have increased my business 10 fold.

Cons: They have issues with customization and removing accounts from active email campaigns. There customer service is very fast though.

Reliable and flexible CRM, useful both for client support and marketing

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really a lot of possibilities for integrations with other platforms and software Nice and easy interface, fast learning of all features and options Easy to set up Very detailed customers segmentation with a lot of customization options Nice e-mail templates Professional marketing automation (e-mail campaigns, website triggers and push notifications)

I searched extensively for a good CRM solution and Agile CRM seems to be best suited for our company

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The interface is very user friendly, you can start using it confidently in a few hours, a lot of integrations which makes it very flexible, nice API for customized solutions if you have a programmers team in your company. Excellent e-mail automation with ability to segment users based on their behavior (open rate, link clicks, website actions), very precise segmentation with the use of unlimited tags, options for push notifications and web events as triggers, very easy to use e-mail templates and also highly customizable with support of custom code and custom fields. Really useful history of every user's interactions and contacts in a nice timeline format. A lot of filtering options, which when combined with the export in csv feature are extremely useful.

Cons: for the time being there is nothing serious, which can affect my usage of the platform, only minor issues which are easy to overcome.

Overall: Precise segmentation of our users
Well structures users database
Well organized history of each users interactions with our company
Highly efficient automated e-mail marketing
KPIs for our e-mail campaign
Monitoring of users behavior
Detailed users profiles

Very easy to use with fairly seamless integration into the business

Jul 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Excellent for segmenting your customers into different groups> this enables you to tailor your marketing campaigns to these particular groups/markets.
Integration into the business - the software requires very little time to set-up and learn how to use. No need for time consuming training.

Cons: The filter system could be slightly easier to use. However, it isn't a major problem.
The analytics for campaigns could also be improved slightly.

Overall: You can use the software pretty much from day one with minimal training. Although the training is helpful, you can simply upload your contacts and start working.

Hugh on Features - nice on price

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For the price the Plugin integration with Wordpress is good. getting leads directly from my site into a place to manage them is great

Cons: There isnt much I dont like about it. The only thing I found is that the default form code (if you dont integrate with a WP Plugin) is a little bloated and slows ur website down - but its not too bad.

Oustanding Customer Service & Easy To Use!

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Drag and drop features for newsletters, email templates and landing pages
- Simple and quick entry for searching, tagging, sorting, updating
- Reporting features
- Social media and app integration - easily done
- Campaigns and triggers - set up in no time
- Customer support - no need to use forums, they contact you direct

Cons: Havent found anything
Perhaps to be able to use Thrive with it

Recommended to Agile by marketing expert and havent looked back since. Try it - it's really simple to use no matter if you are a beginner (like myself) or more technical

Overall: Simplifies my contact management system. All works like clockwork and links with all the apps/social media. Campaigns are done with triggers by drag and drop (I havent been able to work out how to do campaigns on other CRMs).

Jack of All Trades

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My main reason for choosing Agile is that it does a lot of what I otherwise would need to put 3-5 different systems together to do and I would have to buy into a much higher monthly cost. Agile is a jack of all trades and it been a great tool for me to take my marketing effort to the next level with automation and intelligent use of email campaigns. If you want a good general tool to do it all then Agile is a great choice. I have needed the support a few times and they have come through fo me - especially on the phone. So nice to get somebody on the phone these days! :-)

Cons: Agile CRM offers a lot of features and some of the features are not comparable to specialised systems. But with Agile reasonable priced then I don't see that as a big drawback. In my experience the main an most important features of a CRM are well implemented and be used right out of the box and where it lacks I can afford to buy into alternatives and make it work together with Zapier.

Great CRM for the money

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Robust system with ability of user to create simple or complex drip campaigns. Customer service has been excellent. They are available and are quick to respond to questions.

Cons: Would like more templates for landing pages and email templates, but they do give you a number of options. I just would like to see more.

Love Agile! I use it for 2 of my businesses. It is robust and integrates with so many other tools!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User control with the automations. Allows me to create elaborate drip campaigns or just plain automations with my customers. Customer support is fantastic!

Extremely Worthwhile Investment - Time & Money || We tried them all, and picked Agile ||

Jul 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: FEATURES: Pretty much every feature under the sun for automation (even correlating user behavior on website into triggers for a campaign is an effective tool due to how well the cookies work). ON-BOARDING: We've been able to schedule meetings with our on-boarding team who've been great in giving us real world usage scenarios and helping us settle into the product the right way and waste time looking for a way to do something or figuring out best practices from scratch. This is HUGE, very few solutions actually have something like this available to you. CUSTOMER SERVICE: Top. Notch. The chat support is great, they're patient and will stick around answering your questions all day, they even pass suggestions to the development team who actually implement them as new features moving forward if it's something you really need. Which is mind-blowing. OVERALL: It's complex and takes effort to learn what the product offers and how to use it. You're going to have to put the effort in, or it's going to be useless. That being said, once you put the effort in - Agile CRM gives you super powers compared most of your competition (because it takes effort, and requires learning). BOTTOM LINE: Imagine being in an iron man suit hovering above your competitors firing automated marketing missiles of lead-capturing/qualifying/scheduling sales quota destruction!

Cons: Very much a DIY experience, not enough 'sane defaults'. Needs better testing/preview options for different campaign segments. But these are something all these 'all-in-one' CRMs need.

Agile CRM - cost effective but not the most intuitive

Jul 13, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great value. Get a CRM and also a marketing manager for the price of one system. Excellent for small businesses looking to scale.

Cons: The mobile apps are terrible and the campaign features are not intuitive. We haven't attempted social marketing because it has taken us so long to master the email marketing/campaigns.

Agile CRM has been essential in growning my small business.

Jul 13, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very cost effective, lots of features for the price, relatively easy to understand from day one. This is a good value.

Cons: The mobile apps are very clunky. Also, the marketing features (social, email, campaigns) aren't intuitive.

Overall: Agile CRM is a cost-effective way for our business to rapidly grow.

Agile CRM delivered its promise and exceeded my expectations

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are a lot of pros regarding Agile CRM. To name a few: easy to setup and use, great features for all departments (marketing, sales, accounting etc) and very agile (can adapt to your specific business needs extremely well). Although all the expected functionality is in Agile, there are a lot of integrations for specialized tasks which is very important for being able to have visually "one system". Being able to have the free plan for more than a month was very important as it requires a lot of time to check and select a CRM. Also the free plan provides all the functionality you need to test and learn the CRM. Great support and the price is really good! It saved me a lot of time, money and because of it, I provide more professional services and I'm able to scale much more quickly and have control over by business.

Cons: The support they provide could be improved. Representatives with higher expertise in Agile would be good as well as offering support during weekends.

Agile CRM fills all of our needs and a few more things we weren't expecting!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lead tracking, marketing automation, web form entry, email templates and integration with Stripe all make our lives much easier. In fact, there are so many options, we haven't been able to implement them all. The software has features that we're not quite ready to implement yet.

Cons: There are some UI tweaks that would make the experience be better. For example, when creating/editing emails, the edit area is relatively small and is not resizable. Not a big thing overall, but making that one change would make adding email templates easier.

Compact CRM That Works But Room For Improvement

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easily managing contacts,campaigns, sales pipeline to spark a conversation with potential leads, engage with them to nurture them for sales. I like the separation of the Marketing and Sales tab because people use the features differently.

Cons: The Google Analytics integration needs work, it still ahs to be linked manually and its a tedious process. The campaign creator can be more elaborated with features. Right now its an exact copy of the one from Mailchimp, it has the essentials but its not unique. I am also missing a feature to send an attachment to various contacts by email, this can only be done in 1-on-1 emails currently.

A compact and easy to use CRM for small businesses

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Contact management is easy to use, importing existing contacts, following up with contacts, making notes.
Sales pipeline, adding proposals and bids and seeing the status of them visually. Connecting proposals to team members and notifying them to take action.
Automation feature for newsletters. The feature is quite basic and I'd like to see some variation of colors, layout, more interactive features to send in emails/campaigns

Cons: The integration with things like Google Analytics (manually), the campaign manager for newsletters etc could be more developed

Overall: Got back control of our company's contacts, who we spoke to and how to move forward. We gained a way to jumpstart conversation and reingage list leads for sales opportunities. In addition, we gained an easy to use tool to manage our information and combine elements of our website and email under one roof to manage it all a little bit easier.

Very good value for the money

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that you can do most everything you can do with other CRM's for half the price. Everything I need from a CRM, I can do in Agile

Cons: The complexity of some fo the functionality is a bit counter intuitive. I probably need to get some additional training.

This is a great value for the cost. It does everything the oher CRM apps do for half the price.

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that I can create forms or landing pages to capture leads without having to code is great. It captures all of my leads, plus integrates with Gmail to pull in folks I met IRL.

Cons: Some of the functions are a bit complex, but I think that is true for most CRM's. I probably need some additional training.

After trying many other CRMs we all have fallen in love with Agile

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Time to set up, User-friendly, Zapier integration, Modules (sales, marketing and help desk), Price, Email marketing, Web activity tracker, Web forms and landing pages builder, Filters and Tags for creating lists.

Cons: Help Desk database still being populated so you have to contact the Agile care team more often, but improving.

Overall: After trying many other CRMs we all have fallen in love with Agile, this is the best word to describe. Is so easy to set up and very user-friendly. Just finished imported our Data from Zoho and all looks good. I have given up spending time in Zoho CRM that almost forces you to enroll in what I can only describe as a university course. Agile has some things that need improvement but the development team doesn't stop bringing out new features and tools and you can also post your development ideas into a Forum and this can be voted by other users, I have already something being developed using this tool. If you want something simple to use but also fool of cool features this is the system to go. I love the Chrome extension where you can add contacts on the go from any web page (including the great Linkedin fetch contact details feature). Looking forward to the new feature releases

Really good product, great value for money.

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fantastic ability to deliver targeted mailings to specific groups of people. Great automation tools.

Cons: Additional email bundles can get expensive if you have a large list. Needs better from building tools.

Overall: Easy to send targeted emails to specific sections of your list

A very powerful and easy to use sales + marketing automation SaaS ! Just great !

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A very powerful CRM with marketing automation mechanisms inside. Possibility to create email scenarios, to attribute points to actions done by leads to check the maturity before contacting them. Possibilities of action are really impressive (even in the free version). I really like the possibility to design the landing page within the solution and connect it to the website directly. You can create a whole scenario from social media to CRM attributing points to leads regarding the action they have performed. It's absolutely great. It's like having the power of a big sales team in the hand of one person.

Overall: Agile CRM provides a very powerful solution to both sales and marketing challenges.
Everything is gathered in one place. Benefits are just glaring : time savings, accuracy in commercial and marketing processes. It brings the sales+marketing automation at a very affordable price. A very good solution to grow fast your business on focusing only on extra value tasks when needed.

What a great and user friendly CRM

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After trying many other CRMs we all have fallen in love with Agile, this is the best word to describe. Is so easy to set up and very user-friendly. Just finished imported our Data from Zoho and all looks good. I have given up spending time in Zoho CRM that almost forces you to enroll in what I can only describe as a university course. Agile has some things that need improvement but the development team doesn't stop bringing out new features and tools and you can also post your development ideas into a Forum and this can be voted by other users, I have already something being developed using this tool. If you want something simple to use but also fool of cool features this is the system to go. I love the Chrome extension where you can add contacts on the go from any web page (including the great Linkedin fetch contact details feature). Looking forward to the new feature releases.

Pros: Time to set up, User-friendly, Zapier integration, Modules (sales, marketing and help desk), Price, Email marketing, Web activity tracker, Web forms and landing pages builder, Filters and Tags for creating lists.

Cons: DKIM and SPF still a little hard to set up, Help Desk database still being populated so you have to contact the Agile care team more often, but improving.

Recommendations to other buyers: If you want something that is easy to set up and easy to use, you won't be disappointed. Loads of nice surprises with some quirk features

All in one CRM+eMarketing+Customer service

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use combined tool for digital sales. I like that websites and emails can tell some feedback about users. I can easily get more feedback with forms and appointments. I can automate some parts of marketing.

Cons: Prices is getting too high per user/company when you want fully utilize potential of the tool. I would like to see less expensive accounts for other type of users which don't need full functionality of the tool. Without that I'm limited with number of users.

Nice, all in one tool.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Combination of Sales, Marketing and Customer service. I like that email marketing is easily combined with sales segmentation. I like that I see feedback from clients using mails and web page.

Cons: When I want to fully utilize it price will get too high per user/company. I would like to see for example different price for accounts like database creators which will be not so expensive. Thay don't utilize all futures - only task they need for managing contacts. The same for call agents.

Overall: Easy to use and implement. Email marketing working in few days. Real feedback after few rounds of mailings.

Best value for money

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I did a review of where I got most features for my money, Agile came out on top and I have been happy that I changed. They might lack some nice design, but the systems works very well.

Pros: Great value for money

Recommendations to other buyers: Because of all the options you have, it will make you use more time on CRM that with simpler systems.

All in One

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good to have everything at one place. Easy to add roles and responsibilities. Handy tools like emails etc at no additional cost. Easy to integrate with internal systems.

Cons: I disliked the lack of documentation of integration in various platforms. Also in couple of occasions we had to contact support team to step in to help us.

Pretty Good for Non-Techie User

Jul 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Not too hard to figure out how to add contacts, dashboard, tasks etc. It is very cheap for only 1 user, so if you are a small company, it is a good solution. On my own I could figure out how to do mass emails, add graphics and photos to them, track the opens in the campaigns. I don't use many of the other features.

Cons: When adding a new contact, with a new company name, the software will not allow accept a new company name unless I type it in and then click my cursor in the far right end of the email box to move to fill in that box. Very annoying. Once an email template is set up and the email is sent, they do not always look the same on the recipient's computer screen as they did on mine. I am not talking about different types of devices, I am talking about a computer screen looking different. The type can re-flow to end up with odd widows. Having to make an appointment with a Customer Service Rep to answer a question is a hassle.

Marketing Autoamtion for smaller companies

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use the product for our complete marketing automation and lead management processes and it well suited for ding this. It offers a complete solution for an affordable price.

Pros: easy to use easy to implement low price complete functionality

Cons: support based in India no European subsidiary

Recommendations to other buyers: because of missing partners in Europe, you need to implement the solution by yourself.

easy to use and implement all in one crm solution that fits to nearly all of our needs

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product offers a wide range of functionality to an affordable price. Especially smaller companies got a full-featured marketing automation solutions.

Cons: The software is not so well known in Europe and the support is based in India. At the moment no localized version is available

Overall: fast implementation time, we save hours for training, it was ready to use in less than one hour

Love this product

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how the system helps me not only track sales and prospects but it also allows me to do my email marketing and email automation. Its very nice having everything in 1 system.

Cons: I wish the product would allow for social media blasts. It would be nice to be able to send out notifications and newsletters out on social media at the same time i do on email.

Amazing CRM solution that has everything you could want and more!

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Agile CRM takes care of everything an SMB could need including marketing, sales, and business process automation in a simple and easy to use package that is not cluttered with unnecessary stuff!

Cons: The mobile app could use some work. It requires you to "log in" every time you open it and although it gives you access to everything it can be a little cumbersome to use on a small phone screen.

Great product

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is a great tool. It does everything infusion soft does but for a much cheaper price. Love the calling, email campaigns, and the deal module it awesome

Pros: Calling is easy, email campaigns are great

Cons: it is slow at times.

Recommendations to other buyers: You can't beat it for the price

I found it to be the best crm out there for the price

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to call and setup email campaigns. I am calling about 50 people a day and sending them all emails.

Cons: sometimes it is a little bit slow and lags between switching pages. Not sure what that is but that is it

Overall: Keeping track of prospects, deals etc

Mfg Tech Company Keeping Track of Users

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The centralized location of all information attached to a contact. It is easy to pull up all info/activities associated with one person.

Cons: Sometimes it is hard to navigate because of all the ambiguous symbols that might not be easily recognizable by a new user.

Great platform. Easy to use. Makes keeping track of our members incredibly easy!

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The centralized location of all information attached to a contact makes it quick and easy to look someone up and see their progression through our system.

Cons: The interface might be a bit difficult to navigate if you are new to the platform. The simplicity is nice, but the symbols might confuse some.

I am new to using agile. I find it very easy to use. Love all the different feature's it offers

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the automated campaigns the most. I love not having to set reminders to send follow up emails.

Cons: When loading a filter to see your contacts its slow to load you have to go to the bottom of the page for it to continue to load the next pager.

Need a all in one tool? Agile CRM does solve that!

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We was probably testing every available CRM on the market for quite a long time.

The reason of chosing AgileCRM, is simple.
It combines everything we need to have.
A CRM, a Helpdesk with Ticketsystem, a Livechat and even a Marketing Module with campaign dripping feature.

Once you got to know the system and the way how it works, you are able to simply keep yourself updated to everything which is going on with your clients and prospects.

We also appreciate the quick help we always got from their support team.
Literally, we do feel very comfortable with it and can highly recommend it to everyone who is searching for a solution which is covering all aspects of it's business.

Cons: I have to admit, it was a bit of a learning process in order to get used to the way stuff is handled in AgileCRM.
However, you have to do this anyways with every CRM Solution.

Overall: We are able to handle all sales, support & marketing activities with AgileCRM.
The biggest benefit is indeed, that everything is in one tool.

On top of it, you can even add widgets for your accounting so everything can be done from within Agile.

I love it

Jul 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has lots of great features for a low monthly price. I use the deal whiteboard to drive my business.

Cons: The help section on their support side is weak but when you contact their support team through their online chat window they are fantastic.

Great CRM packed with features

Jul 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is a very good CRM for a low price with great support and lots of features. I like the custom fields and the deal whiteboard best.

Cons: The help section on the site is very weak but when I contact the support staff they are very helpful.

AgileCRM is simple to use, easy to implement into your workflow and yet amazingly powerful.

Jul 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Super simply and easy to setup.
- The entire team was quickly able to understand and start using the system.
- It's amazingly powerful when you start to use all of it's functionality.

Agile CRM

Jul 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A very user friendly and easy to use portal. No special training is required to setup. Contact management is very simple. Very easy to create, execute and track email campaign.

A great way to automate things!

Jul 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I found it very simple and user friendly, also support is very great. Its so easy to importing the contacts from customised CSV file. Creating email campaign and executing it is so easy.

Cons: As i stated earlier on previous question that its very simple to use and it also has detailed email campaign reporting with notifications.

Overall: Top of the one is that its very time saving and it has all the things on a single portal!

Agile is good but needs improvements

Jul 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is nice and easy to use, multiple people can use it at once. You can automate campaigns and triggers, which is useful.

Cons: Sometimes the system doesn't work in some parts for seemingly no reason, like when sending out an email campaign.

needs some improvements, but overall its good

Jul 03, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: you can make very intricate campaigns. you can track emails as and when they go out, which is very handy.

Cons: some functionalities need to be developed more. there have been unexplained problems in uploading contacts, but the support guys are usually very helpful

My 4-months of use has been a good experience.

Jun 30, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I think that the price is right for what you get. Also, I like the quick support you get through chat!

Cons: 1. The website can lock-up at times, causing some frustration. 2. If you alter a campaign, any contacts still active in that campaign will no longer travel through it.

great

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: integration with the platform we are using.
This is the only CRM that offers and integration so that has been very helpful

Easy to use CRM for mid -range businesses

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: To run our e-commerce business, we had to choose between a best of breed CRM (sales centrics) and one covering every touchpoint of the customer journey. After considering and testing solutions like Salesforce, Prosperworks, we finally decided to go for Agile CRM, more likely to fit with our needs regarding the size of our business and the ability to configure by ourselves. After several month of use, we integrated Agile with our CMS (WordPress-Woocommerce), Twilio (telephony and SMS services) and Clickdesk (Video and Live Chat). We've contacted the support team twice, each time issues were efficiently solved. Templates for Marketing Campaigns are usefull and watching video tutorials is enough to set up and personnalize the solution by yourself. By the way, there is a lack of integration between our products database (in the CMS) and Agile CRM : importing contacts and deals is easy, but surprisingly we are unable to import products. Products have to be filled manually : it's time consuming. Beside products management, we strongly recommend Agile CRM for its easy-to-use features.

Pros: - Many plugins available - Suport team easy to reach and comprehensive - Managing Marketing Campaigns with many templates and triggers - Sales funnel is natively designed using deals in Agile : allows you to track and forecast sales in a few clicks

Cons: - Product Management to quote, complete deals or design reports must be improved

Recommendations to other buyers: If you don't have a large internal IT team and if you need your CRM to be strongly integrated with other systems, consider Agile CRM for SMBs.

User friendly and all-in-one CRM for SMBs

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - User friendly
- Allows you to easily drag and drop to design Marketing Campaigns with multiple triggers
- The support team gets things done
- Many templates available to build sales and marketing reports
- Integration is easy with our CMS (Wordpress), telephony and live chat

Cons: - Can't upload our products lists : we need to fill it manually
- A bit expensive for starting SMBs

Overall: - 360 view over our customer journey : from lead generation to customer service
- Understanding our funnel : sorted by channels, products, salesperson.
- We easily set up our marketing campaigns and automation follow-up program

Great CRM for startups and small business with lots of great features to expand and grow

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user interface is clean and easy to use. It has been pretty easy to train our staff after moving away from Daylite and into Agile.

Cons: It would be great if more companies like 8X8 were supported for telephone integration. This would clean up our workflow.

Overall: Great tool for our sales and marketing teams to collaborate on campaigns.

AgileCRM has been a game changer our business

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way that AgileCRM assists us in managing clients on a daily basis as well as visibility on the deals we are working on at the moment.

Cons: At the moment there is not anything that I would see as a con. If there is AgileCRM will look at it and make sure that it is changed as requires

We needed a CRM system that could cater for our clients as well as some form of marketing automation

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. The way that AgileCRM is design and the views that is available. This also makes it possible to change the views as what you want to. The customizations is great. It allows you to custom all your views that you need

Overall: AgileCRM gave us the view of all our clients as well as the way that we can engage with the in a timeous fashion. This allows us to have better customer service. That in turns brings in additional revenue.

Agile CRM is Good value for Money

Jun 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to organize my clients and make necessary follow up is my most valued feature within agile. The ability of the CRM to pick client social media connection also help understand my clients.

Cons: Organizing triggers within a campaign is still a challenge for me. I believe once I run several campaigns it will improve. I'm also not yet able to integrate CRM to work with subscribers who fill up a mailchimp form within my website. Im sure I'll get around it.

Though not used it for long, I can confidently say its making my work easier.

Jun 28, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Agile CRM ability to organize my clients, score them and make it easy to segment. With that I am able to segment all my clients and make follow up. I'm also able to document all interaction with clients again giving me an edge in follow up and drip mailing.

Cons: I still have to get a good hang on the use of triggers. I particularly need help organizing what triggers the next email. I also ask myself, when the next email goes out, will it be relevant?

Overall: I have now organized all my clients in one place and through use monitoring tools, I can easily see where Im going and what campaign needs for the different clients are.

Very user friendly CRM software.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a perfect for for our online shop, it makes the relationship with the customer so much more personal.

Cons: There is nothing that stood out which we thought was a problem. all the features we use seems to be working perfectly.

Very professional and knowledgeable staff.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it is so easy to use and the online support is very good. There are so many uses for it. Made a big difference in our online shop.

Cons: .

Build a complete business automation system, without needing a PHD

Jun 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: AgileCRM is one complete platform that you can integrate ALL parts of the business sales funnel. You don't need a PHD to design complicated system architecture and log in and out of 5 different programs to gain a holistic view of leads, lead conversions, sales and follow-up activities. AgileCRM provides an intuitive campaign builder, that provides functionality of CRM system which cost 10x per month. Agile is scalable and allows the initial investment in set-up time/effort and energy to be scaled up to the number of users that are needed to operate the business. So at start-up stage a business can build systems, that can be used when the business grows to a large business

Cons: There is not much not to like. Agile has a few minor bugs, which are on the development road-map, but that is a normal part of SaaS. There was difficulties attaching documents to campaign emails, which was a requirement of the systems I was designing.

Wonderful CRM, has made me and my team's lives so much easier! Highly Recommend!!!

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love that this product automates our marketing efforts. Most importantly that it remembers when to send a customer an email that we have pre-populated with a specific sequence. This is invaluable and is exactly whey we chose Agile CRM.

Cons: SMS could use some help. Does not have a feature to unsubscribe a customer, this has to be done manually. Hopefully this is something that could be fixed in the future.