Who Uses This Software?

Small to medium size businesses that require sales, marketing and service automation


Average Ratings

257 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $8.99/month/user
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Agile CRM
  • www.agilecrm.com
  • Founded 2012
  • India

About Agile CRM

Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.


Agile CRM Features

  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Lead Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Surveys
  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • IVR/Voice Recognition
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM
  • IVR / Voice Recognition
  • Keyword Tracking
  • Channel Management
  • Contact Database
  • Email Marketing
  • Event Triggered Actions
  • Lead Management
  • Multi-Campaign
  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking / Analytics
  • Win / Loss Analysis
  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting
  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscribe/Unsubscribe
  • Template Management
  • WYSIWYG Email Editor
  • Auto Update
  • Campaign Specific Signature
  • Content Creation
  • Image Management
  • Legal Disclaimer
  • Signature Management
  • Social Media
  • Templates
  • A/B Testing
  • Audience Segmentation
  • Campaign Management
  • Event-Based Notifications
  • Location Tracking
  • Team Management
  • Badge Management
  • Collaboration Tools
  • Contest Management
  • Feedback Management
  • For Call Centers
  • For Developers
  • For Education
  • For Onboarding
  • For Sales
  • Goal Setting / Tracking
  • Leaderboards / Activity Tracking
  • Performance Metrics
  • Rewards Management
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Contact Discovery
  • Contact Import/Export
  • Lead Capture
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Visitor Identification
  • Call Center Management
  • Campaign Management
  • Contact Management
  • Customer Support
  • Document Management
  • Email Marketing
  • Interaction Tracking
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Survey Management
  • Territory Management
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • A/B Testing
  • Analytics
  • Campaign Segmentation
  • Contextual Targeting
  • Device Targeting
  • Expiry Notifications
  • Geo Targeting
  • Mobile Notifications
  • Notification Scheduling
  • Visual Notifications
  • Web Notifications
  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management
  • Analytics
  • Contact Management
  • Coupons
  • Keywords
  • Mass Texting
  • MMS
  • Polls / Voting
  • Scheduling
  • Shortcodes
  • Subscriber Management
  • Text-to-Win
  • Analytics
  • Automated Publishing
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Targeting
  • Keyword Filtering
  • Multi-Account Management
  • Posts Scheduling
  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking
  • Collaboration Tools
  • Create Subtasks
  • Gamification
  • Gantt/Timeline View
  • Mobile Access
  • Percent-Complete Tracking
  • Recurring Task Management
  • Reporting/Analytics
  • Time Tracking
  • Campaign Management
  • Conversion Tracking
  • Goal Tracking
  • Keyword Tracking
  • Multiple Site Management
  • Pageview Tracking
  • Referral Source Tracking
  • Site Search Tracking
  • Time on Site Tracking
  • User Interaction Tracking

Agile CRM Reviews Recently Reviewed!


Amazing Complete CRM & Automation software: Great Infusionsoft or Salesforce alternative, for 10% of the price tag

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: As a small business owner, and founder of Bloominari.com, a digital marketing agency helping small businesses to grow their companies online through beautiful design, automation and marketing tactics I was in search of the best CRM and marketing automation software for a truly affordable price. After literally about 2 months of research of various CRM and marketing automation platforms I finally decided to take AgileCRM for a spin (It was easy to try it, as they have an always-free lite version). Immediately I fell in love with it's interface, ease of use, and easy-to-setup platform. I previously worked with Salesforce.com and Solve360 CRMS, and have also tried BaseCRM, SugarCRM and many others throughout my business life.

Pros: - Super affordable for the amount of tools, features and applications it includes. Starting at $10/user/month for it's starter version. - Great user interface - Easy to setup and use - Lots of native integrations with lots of web-based (Saas) apps such as Gmail, Quickbooks, Twilio and many many others. - Integration with Zapier, which basically let's you now integrate AgileCRM with 700+ other web apps, so this feature was a KEY for me. - All your emails automatically load from your Gmail inside AgileCRM, no need to BCC some email address. - Lots of sales, marketing, support, landing page, and amazing features added on at no additional cost. - Now you can purchase add-ons such as user permissions, triggers, additional automation campaigns and others without having to upgrade all your users to the next subscription level (this is something I requested, and their team listened and did implement this). -Their tech support is great, they care, they listen, and they modify/improve their system based on your feedback - Their team update the app every few days

Cons: - Their standard subscription is $30/user/month if pre-paid for 2 years, otherwise $50/month, without too many added benefits for this level - Their starter subscription limits your marketing campaigns (automation) to only 5 campaigns, with 10 nodes (steps) on each. The standard gives you 10 campaigns, with 25 nodes each (much better). - Some updates happen without prior notifications to the user, and sometimes changes the User interface too drastically for some features. - Their E-mail templates are limited, but you can still bring in your HTML templates or use their WYSIWYG editor.

Recommendations to other buyers: If you want to use an amazing CRM with marketing automation that has the tools and features of Infusionsoft or Salesforce, but don't want to pay $400-500 per month Agile CRM is for you. I'm surprised their prices are still so affordable compared to how much they're offering, and why users aren't yet flocking to this system. It's really amazing!

Vendor Response

by Agile CRM on November 25, 2016

Hi Jaime, Thanks for your appreciation and support.

Absolute rubbish

Jul 31, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The idea is great, the ability to have all this functionality in one package. There is not much else I can say about Agile.

Cons: Basic functionality which is paramount on any CRM is useless. 30% of the email you send does not reach the recipient. I have contacted Agile 6 times about the same issue from support to top level management, and got zero response other than acknowledgement that this is serious and they would get back to me. Problem has been going for months.
Most of the functions are half complete, they are there but don't actually do anything, they have been purely added to say that they have the functionality however it serves no purpose.
My advise is don't get sucked into wasting your time and energy on this product as you will be very disappointed. Pay the extra money and get something that actually works. If you cant afford to do that, look at multiple applications that can offer the same service when combined. Just stay away from this thing.

Vendor Response

by Agile CRM on September 14, 2017

Hi Jim! We are sorry to hear about the inconvenience caused. Email delivery is a complicated concept which involves bounces, bulking, ISP feedback loops, email content and spam issues. Typically, the emails should land in junk/spam folders when your customers do not see them in the Inbox. We provide multiple options to deliver emails sent through Agile CRM. You can configure the Outbound email by providing the SMTP details. If you are using Gmail, just provide the login details. Now, what about the high volume of emails? Not to worry, we provide integration with popular email gateway providers like Sendgrid, Amazon SES, Mailgun. Just setup the email gateway by supplying any of the above account details and all your emails from Agile CRM will be routed through your own gateway account. This ensures you have better access to the email delivery stats and independent from from other users. Our friendly Support team is always available at support@agilecrm.com.

Capterra-loader

Agile CRM is a Great First Step into the CRM World

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I used this platform for a solid year and put in hundreds if not thousands of contacts into this CRM. I liked how many categories there were to define a lead or a contact, the system that you set up to see how much potential revenue you had to win based on your leads was helpful, and the price is unbeatable. I mean truly, you can use this platform for free for up to 50,000 contacts. That's pretty amazing.

Cons: There's a reason why I call this particular platform a good "first step." Agile CRM says it offers marketing automation, gamification, and project management - but this is a far from complete product. In the free version you can only create so many marketing automation blocks before it makes you pay, but even if I did upgrade I'm not sure the platform could handle the sales process I wanted to have set up. Something else to mention about this platform is there customer service. I'm fairly certain the CEO is their only customer service rep. Every time I had a problem with the platform (roughly 1-2 times a month) it was the same man who picked up the phone - and when my problem was solved he made me delete the Tweet I sent out when I asked for help, and then made me publicly thank him. I found that very strange. Overall you should try this platform out if you're just starting out, but upgrade to something like Infusionsoft if you're really looking to up your game.

we have work or differences

Jul 31, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: is very friendly but that about it, they program has a lot of things to make your sales work but if you do not have the regular you wont have access to anything.

Cons: I did a review because I was very upset with agile here is the previous review: they are bad at costumer service I would have more luck working with a wall at least she would listed and act like she is trying to help, the manager for support was so horrible to work with when ask to help with option he didn't help me I trying to be as patient with them but I really feel that they just ripped us off. I did a previews review on them because so far was it was all good but once I did, it was like they did not want to try any more.

as of today they have help me with the problem and we manage to get everything resolve they saw the mistake the made and help us with the problem at hand I am very glad we could still work together because we know as company they have very easy CRM program to used

Overall: they are very easy to used and very user friendly I am very glad we could still work together because we know as company they have very easy CRM program to used

Vendor Response

by Agile CRM on September 18, 2017

Hi Esther, thank you for taking your time to review us again. We are glad that your past experience was positive and happy to see that your confidence in the product and support is restored. Agile CRM is a versatile product loaded with features and is designed after surveying various businesses on many parameters like size, business workflow, number of product pipelines. We have the monthly plans and you can always switch to any plan of your choice. Our pricing plans are designed to keep the product affordable to all the small and medium businesses without losing all the core capabilities of the product. We try to be fair with all our customers and to protect this, any exceptions are not encouraged. Our efforts are always to make an easy to use product and a friendly service. Agile CRM is the bottom band in pricing and upper band in features. We request you to write to support@agilecrm.com and our friendly support team will provide the best resolution.

Feature rich, easy to use application that combines Sales Management & Marketing Automation.

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We were looking for a solution that allows us to work out of a single system for both, marketing automation and sales management. We wanted to make sure that we don't have to piece that combination together using plugins and add-ons but wanted a natively integrated solution. We tried many CRM's and ultimately ended up with agile CRM and have been happy users since. As your confidence in the tool grows, you will be surprised how much it can handle and how configurable it is without becoming a too complex. The support staff has also been world class. Our requirements have always been tended to promptly. Last but not least, it is incredibly well priced, easily 50%-75% cheaper than other, comparable vendors.

Pros: - integrates sales management and marketing automation natively - easy to use - feature rich with a lot of add-ons - very well priced - great support team

Cons: - Small wish that I have: we have users that would be support users only, while others are sales users only. Would be nice if we could separate license fees on a role basis. But then the overall price we have to pay is still very low so that it really isn't a big issue for us.

Recommendations to other buyers: Take a close look at the Campaign builder feature. It is a really useful, swiss army knife solution to the configuration. Once you have found it, you will begin to design your own processes on the fly.

Capterra-loader

The CRM that packs a punch and delivers the lead every time deserves some of the spotlight.

Mar 31, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Agile is a diamond in the rough so to speak. It feels like the tech world is a giant popularity contest and the few formed a club and left some of the better players out. Agile may not be listed alongside the trendy inner circle but good for them they stand in a place of their own and the customer is made better for it. When I found Agile I was enticed by their Free plan- not trial but free plan with a good amount of flexibility for a startup to fully integrate the CRM for zero out of pocket. The product will scale with your growth and they have several paid levels so as you step up your monthly plan will step up with you and not kill your cash flow. I really appreciate the email automation and landing page builder inside the CRM. The landing page function is easy to use and makes quick customized landing pages. The other CRM systems are priced much higher and offer similar functionality to Agile and Agile is a fraction of the cost. Now, as with any CRM the learning curve may be high and indeed this was the case for my use of Agile.

Cons: Agile is not an easy product to just pick up and go. It will require some basic knowledge and a willingness to learn the program. The great news is that Agile offers webinar trainings and onboarding at no extra cost as well as they host a huge assortment of training modules and videos.

Easy to use CRM for mid -range businesses

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: To run our e-commerce business, we had to choose between a best of breed CRM (sales centrics) and one covering every touchpoint of the customer journey. After considering and testing solutions like Salesforce, Prosperworks, we finally decided to go for Agile CRM, more likely to fit with our needs regarding the size of our business and the ability to configure by ourselves. After several month of use, we integrated Agile with our CMS (WordPress-Woocommerce), Twilio (telephony and SMS services) and Clickdesk (Video and Live Chat). We've contacted the support team twice, each time issues were efficiently solved. Templates for Marketing Campaigns are usefull and watching video tutorials is enough to set up and personnalize the solution by yourself. By the way, there is a lack of integration between our products database (in the CMS) and Agile CRM : importing contacts and deals is easy, but surprisingly we are unable to import products. Products have to be filled manually : it's time consuming. Beside products management, we strongly recommend Agile CRM for its easy-to-use features.

Pros: - Many plugins available - Suport team easy to reach and comprehensive - Managing Marketing Campaigns with many templates and triggers - Sales funnel is natively designed using deals in Agile : allows you to track and forecast sales in a few clicks

Cons: - Product Management to quote, complete deals or design reports must be improved

Recommendations to other buyers: If you don't have a large internal IT team and if you need your CRM to be strongly integrated with other systems, consider Agile CRM for SMBs.

Extremely Worthwhile Investment - Time & Money || We tried them all, and picked Agile ||

Jul 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: FEATURES: Pretty much every feature under the sun for automation (even correlating user behavior on website into triggers for a campaign is an effective tool due to how well the cookies work). ON-BOARDING: We've been able to schedule meetings with our on-boarding team who've been great in giving us real world usage scenarios and helping us settle into the product the right way and waste time looking for a way to do something or figuring out best practices from scratch. This is HUGE, very few solutions actually have something like this available to you. CUSTOMER SERVICE: Top. Notch. The chat support is great, they're patient and will stick around answering your questions all day, they even pass suggestions to the development team who actually implement them as new features moving forward if it's something you really need. Which is mind-blowing. OVERALL: It's complex and takes effort to learn what the product offers and how to use it. You're going to have to put the effort in, or it's going to be useless. That being said, once you put the effort in - Agile CRM gives you super powers compared most of your competition (because it takes effort, and requires learning). BOTTOM LINE: Imagine being in an iron man suit hovering above your competitors firing automated marketing missiles of lead-capturing/qualifying/scheduling sales quota destruction!

Cons: Very much a DIY experience, not enough 'sane defaults'. Needs better testing/preview options for different campaign segments. But these are something all these 'all-in-one' CRMs need.

Great Software for Small Business and growing ones if you Compare Marketing Automation Software

Oct 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software lives up to everything we expect in a CRM and Automation software which we have outlined here: http://www.lmnt.com.au/business-advice/compare-marketing-automation-software - there are only a handful of softwares that can do EVERYTHING and this is one of them. If you are looking for a small business software to run your company for you then THIS IS IT. I am a business coach and I can tell you that if you want to take your business to the next level using technology then this is a great place to start. Good luck.

Cons: They are a young company with lots of room to grow AND THEY ARE IMPROVING everyday so whatever they don't have now they will surely have by tomorrow!! It is like every time we say "I wish agile had that" a month later they have it. This is an action packed software with lots of flexibility with other apps too so if it can't do something you can connect it with another APP very quickly.

Email capacity has to be constantly increased, continual breakdowns

Sep 02, 2017
1/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Cons: I run a small bankruptcy firm. I should't be having capacity issues mailing out to a relatively small pool(less than 8000) potential recipients. So low sticker price as long as you just use it for family and friends. I hate an upsell and actually miss Infusionsoft every day. Never thought I would say that. Why can't this be integrated in a meaningful sense with Dialpad such that our calls are logged in Agile automatically? I have to log them myself

Overall: Nothing.

Vendor Response

by Agile CRM on September 18, 2017

Hi Thomas, thank you for taking your time to review us. Agile CRM is a versatile product loaded with features and is designed after surveying various businesses on many parameters like size, business workflow, number of product pipelines. Our pricing plans are designed to keep the product affordable to all the small and medium businesses without losing all the core capabilities of the product. Our competitors pricing model is related with the number of contacts which becomes exponentially costly once your business expands. Agile CRM allows you send unlimited emails to your customers as long as the sufficient email credits are purchased. We have integrations with popular telephony services like Twilio, RingCentral, Asterisk, SIP, Bria and many others. We are always open to integrate with new providers. We request you to write to us with your detailed requirement to our friendly support team at support@agilecrm.com and a resolution is assured.

Really wanted to like this one

Dec 18, 2015
3/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been searching for a new CRM for my real estate business. I need something cost-effective, and that I'll actually use. I had high hopes for Agile, as the price is definitely right. Sadly there are several ways this program falls short.

Pros: Agile CRM has a great interface--clean, simple, easy to understand. Linking my IMAP email was easy. Click on a contact, and it brings up all your interactions (emails) in a spiffy timeline. The Deals page stands out, as milestones are arranged as simple columns--it's easy to see where all your deals stand.

Cons: There doesn't seem to be any way to customize the layout--for example, I don't need to see Companies or Cases, but I can't hide them. The biggest issue with Agile is glitchy software. The CRM provides integrations with Facebook, Twitter and Google + but I am constantly having to re-authorize Twitter and Google +. When you add a contact it suggests Facebook, Google + and Twitter profiles that could match, but it doesn't do a very good job (many contacts with large social media presence were not discovered). As well, there is no way to check out the social media profiles the system suggests to see if it's correct, as once you click on one, it attaches it to the contact. Support is 'over eager'. Once I signed up, a support person phoned me at 5:50am (my business hours of 9am-6pm and time zone were already configured). Then he emailed me, suggesting I book a time with him for Q & A, which I did, at 11am. He then called me at 10:30am asking if I needed anything immediately before our call. I spoke to him on our call at 11:00am and then he called me AGAIN that afternoon to see if I had any questions. He also emailed me multiple times. Since then, I've had another support person email me multiple times as well. This aggressivness really turns me off.

Agile CRM delivered its promise and exceeded my expectations

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There are a lot of pros regarding Agile CRM. To name a few: easy to setup and use, great features for all departments (marketing, sales, accounting etc) and very agile (can adapt to your specific business needs extremely well). Although all the expected functionality is in Agile, there are a lot of integrations for specialized tasks which is very important for being able to have visually "one system". Being able to have the free plan for more than a month was very important as it requires a lot of time to check and select a CRM. Also the free plan provides all the functionality you need to test and learn the CRM. Great support and the price is really good! It saved me a lot of time, money and because of it, I provide more professional services and I'm able to scale much more quickly and have control over by business.

Cons: The support they provide could be improved. Representatives with higher expertise in Agile would be good as well as offering support during weekends.

I searched extensively for a good CRM solution and Agile CRM seems to be best suited for our company

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The interface is very user friendly, you can start using it confidently in a few hours, a lot of integrations which makes it very flexible, nice API for customized solutions if you have a programmers team in your company. Excellent e-mail automation with ability to segment users based on their behavior (open rate, link clicks, website actions), very precise segmentation with the use of unlimited tags, options for push notifications and web events as triggers, very easy to use e-mail templates and also highly customizable with support of custom code and custom fields. Really useful history of every user's interactions and contacts in a nice timeline format. A lot of filtering options, which when combined with the export in csv feature are extremely useful.

Cons: for the time being there is nothing serious, which can affect my usage of the platform, only minor issues which are easy to overcome.

Overall: Precise segmentation of our users
Well structures users database
Well organized history of each users interactions with our company
Highly efficient automated e-mail marketing
KPIs for our e-mail campaign
Monitoring of users behavior
Detailed users profiles

Fantastic CRM, easy to use but powerful features

Oct 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have used a number of CRM's over the past two years looking for a system that can help automate our marketing efforts and also be an easy central repository for addresses and contact details. We used to use Highrise which was too basic, and more of a contacts manager and then trialled Pipedrive and Onepage CRM. Although these products provided some of the user features we required they all had issues which necessitated finding another CRM. The vendor is responsive to support queries, and always replies very quickly.

Cons: My least favourite part of this product is the new user interface they launched, it's partly persona preference but I preferred the old UI. The vendor provided a link that lets me use the old UI but I am not sure how long this will be supported. It would also be useful to have the option of very basic accounts that literally provide address book access. We ended up using their API to push data to google shared contacts for users who don't need the full CRM feature set.

Recommendations to other buyers: We would suggest that pleasure and ease of use is critical, if the system is not enjoyable to use it won't be used or as effective. We would also suggest that the system can manage your sales pipeline in a way that makes sense for you and your sales process. From a CRM perspective it is critical to decide what you need to achieve from a CRM, is it an address book and clients notes system, an inbound lead and marketing solution or more. We would suggest that you also check the price is affordable as you scale, some solutions are very cost effective with a small number of users but as you increase the users the fees increase substantially.

A very powerful and easy to use sales + marketing automation SaaS ! Just great !

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A very powerful CRM with marketing automation mechanisms inside. Possibility to create email scenarios, to attribute points to actions done by leads to check the maturity before contacting them. Possibilities of action are really impressive (even in the free version). I really like the possibility to design the landing page within the solution and connect it to the website directly. You can create a whole scenario from social media to CRM attributing points to leads regarding the action they have performed. It's absolutely great. It's like having the power of a big sales team in the hand of one person.

Overall: Agile CRM provides a very powerful solution to both sales and marketing challenges.
Everything is gathered in one place. Benefits are just glaring : time savings, accuracy in commercial and marketing processes. It brings the sales+marketing automation at a very affordable price. A very good solution to grow fast your business on focusing only on extra value tasks when needed.

Buggy and the support is not reliable

May 15, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: The GUI has a nice look and feel and they have a lot of different features. The addition of mass emailing option is a nice addition, but the pricing is a bit off (it gets very expensive very quickly)

Cons: The GMail gadget stopped working, the import of the deals/opportunities didn't work correctly and after days and days of support and endless "Thank you for your continued patience" the problem wasn't resolved. What's even worse, their support staff has a habit of either not calling when agree or not providing answers when they promised they will. The product is otherwise competitively priced and has a nice interface, but some serious quality and support issues.

Vendor Response

by Agile CRM on September 12, 2017

We thank you for trying Agile CRM and are glad to hear that you liked our modern interface. Sorry to hear that your experience with the product and service is not great. The Gmail gadget helps with the contact details and actions to add tags, notes, tasks, see history from within the Gmail window. If a Gmail contact you are replying to is not present in Agile CRM, you can easily add it to the CRM. The Gmail gadget will not add any more contacts to the CRM when the limit on contacts is reached. Our pricing is very competitive as we allow 10K contacts+companies together to be saved in our basic plan where for a similar number of contacts the pricing for our competitors is much higher. Our Support team does not give up so easily and makes every attempt to provide the solution irrespective of the scope of Support. Sometimes this delays the resolution and we understand the importance of keeping the customer informed. We thank you for your time and helping us with your feedback.

Updated review: big improvements

Feb 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We have been using Agile for about 18 months now. This is an updated review. Last summer I got very frustrated with a technical issue that has been handled horribly by their customer service department. I was on the verge on switching to another tool but they worked hard to make it right and the tool has been getting better and better. Most issues are resolved promptly, a couple of my feature request have been actually developed and implemented so things are going in the right direction and I have decided to give them another chance.

Pros: - free trial - loaded with features - fast learning curve - continuous improvements - a lot of integrations

Cons: - I would love to be able to customise the look and feel of pages for improved UX. - Reporting features are pretty limited - A/B testing is difficult to work with

Recommendations to other buyers: Agile is a good tool that has been improving fast, it is easy to get started, take advantage of their free trial to check it out. They also worked on "fixing" their customer service which was a big problem for me. I am pleased with the direction things are going.

Great CRM with abundant features and good set of integrations

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Used it majorly for Sales Activities. Great Automation options to follow-up with prospects, user friendly UI. Managing Contacts and Deals is quite easy. Emails reports, along with other reports, is wonderful. The Free version is definitely useful for someone who is just starting-up with enough features to get going. Form Creation is easy as well which can be effortlessly integrated with your website.

Cons: Their support team is slow in understanding issues. There is a clear disconnect between the Deals and the Contacts. Updating a Deal doesn't affect the related contact unless there is an automation in place for the same. The emails sent from AgileCRM, at times, seem to be flagged as spam.

Agile CRM isn't the kind of CRM I was looking for,though they have good email tools for large lists

Aug 17, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ability to integrate with SendGrid, so we could send out volumes (over 100K) email lists and do some basic cleaning. For the bigger email lists, it was an excellent tool that also let me segment, clean, and manage the tasks easily.

Cons: I don't see a ton of value in the CRM end, it's like many CRMs which are either good at CRM or good at email. This one is good at email, and doesn't tie into any sort of project management style or contact follow up I'd look for....but for sending out emails in general, great.

Overall: Ability to manage large email lists and send them through SendGrid, saving us money and allowing us to manage without the exorbitant costs of an ESP. Deliverability was good as well.

Vendor Response

by Agile CRM on September 12, 2017

Thank you Declan for taking the time to review Agile CRM. We are glad that you liked the Email deliverability and managing the Contact list. We thank you for choosing a CRM product which is All-In-One, Modern and Affordable. Today, there are many CRMs in the market which are specialized for a specific purpose like Marketing, Sales or Support. Agile CRM is just designed to solve all the three purposes on a single platform. Our Task Management and Deal tracks help you to effectively manage your Sales and can be automated with our Campaigns in Marketing Automation. We request you to elaborate on the project management by emailing us directly at support@agilecrm.com.

It truly is a great program

Jun 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clients relations are managed, leads generated through webforms are nurtured and the process is automated. Segmenting clients have never been easier and support for the product is fantastic! Keeping track of tasks is an integral part of my daily function and the task management within Agile keeps me on track. Assigning tasks to alternative users are easy. Client records can be as detailed as required and one of the other things I do often is associate specific documentation to individual client contacts. Integration with 3rd parties are easy. The timeline feature is a gem! AgileCRM is truly a great product!

Cons: The only feature that requires attention is the automation. The campaigns and nodes are limited - even on the paid plans, but I know that Agile is in the process of reviewing this.

The best SMB CRM

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ease of use - Availability of badges This has been a long pending review about my experience with Agile CRM. This CRM is the most powerful tool I have used as a business owner. There are various tasks and divisions which can be used to generate emails according to the nature of the business of your customer. Also if you are looking to integrate service desk with your ongoing support after project implementation, this just blows your mind. The best part is that the administrator can integrate or give access to multiple groups assigned to handle different support/service queries and lead them perfectly to solve the issues. I love this product!

Cons: For now, the android version (tablets and note) is not working. If that does, it will be awesome! The company has to work on tables integration with email templates. This will be extremely helpful for a user like me who is all the time writing some data adding tables to my customer.

Don't be afraid to ask - great customer service

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We were looking for an off the shelf CRM package as our in-house system could no longer keep up with changes in technology. We also wanted something that would integrate our marketing. We are a small team and wanted something that wasn't too shiny. We needed it to be user-friendly rather than all bells and whistles. After browsing through several options online Agile phoned us, which rather illustrated how useful the system was! 2 years in and we are about to renew our subscription. As with all CRMs, there are pros and cons, but the customer service and friendly team at Agile mean a lot to us.

Pros: Wonderful Customer Service. All I need to do is write an email outlining my query, and not only does the phone ring very shortly afterward, my query is answered in depth and with a great deal of professionalism. If we have uncovered a bug or make a suggestion as to how things could be improved they are noted and often implemented. The marketing campaign sending is simple, although you do have to remember to press several save buttons before you can be sure all your work hasn't been lost!

Cons: As the team is so reactive, sometimes things change a bit too readily and we sometimes loose things that we liked. But not a big deal.

Recommendations to other buyers: Talk your questions through with a member of the team. It's the level of customer service that wins it for us.

Efficient, cost effective solution for small businesses

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Agile CRM is a complete sales, marketing and service platform. It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow.. It allows looking at activity down to the individual user activities and helps to identify loopholes in the campaign and amend. I also like how it integrates flawlessly to Gmail. You can quickly add any contact information from gmail to AgileCRM.

Cons: Agile CRM has lots of limitations when it comes to email handling & social media integration. If you are emailing to multiple contacts at one go, you can¿t add an attachment. It an email requires to add lots of images, creating email templates becomes very clunky. Emails don't get saved to draft automatically; you need to start from scratch if you lost it. Also there's limitation to selecting 25 contacts when writing an email. It loses emails if they are deleted from email client, CRM software should be able to preserve past emails whether they were deleted from Gmail or not. Also there is no social integration with Facebook and other social media

Decent CRM software for small-medium enterprises

Jun 14, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's easy to use and integrates with many other platforms. It has decent number of features apart from standard CRM features like web rules, hello bar, exit intent popups etc.

Cons: Customer support isn't that great. Their tracking of website visitors, email click rates has issues. The tracking code for this CRM increases the load time of website hence it affects your organic rankings.

Overall: Made automation and third party integrations easy.

Vendor Response

by Agile CRM on June 18, 2018

Hi, Thanks for your feedback. We would like to address your concern personally. There will be a senior customer success manager assigned to help you. Please share your account details so that our team can reach out to you.

Good for small businesses

Jun 02, 2018
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Agile is a very feature dense, conveniently priced CRM software. It's very good for starter businesses on budget that want a hosted service for their data

Cons: Some bugs that are not resolved over long period of time. Mobile app is terrible! It haven't been updated for quite a while, and it's close to useless. Customer support isn't as responsive as it used to be earlier

Vendor Response

by Agile CRM on June 06, 2018

Our goal is to bring every step of the customer journey into a single platform. You have rightly stated that our CRM is feature-rich and affordable at the same time. We appreciate your feedback and would like to address your queries in person. Please write to us at support@agilecrm.com

Unexpectedly great experience!

Jul 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I stumbled upon Agile CRM while looking for an alternative to unreasonably expensive Infusionsoft, I had a first impression that this is just-another-nice-attempt sort of thing, but I was impressed it wasn't. What's really amazing about Agile is that in almost every aspect it exceeded my expectations. Friendly and very helpful customer support, very feature rich, easy to use, and more importantly it keeps improving. I definitely recommend it for small and medium businesses

Cons: I think that the mobile application is still in its first steps. The controls are small and not the easiest to use on mobile, and navigation is also a bit clunky. It's not really unusable, but I'm just mentioning that it's a bit beyond the web app

Easiest CRM I've used in years

May 18, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's extremely easy to do almost everything in AgileCRM. For example: 1 uploading list of contacts. Super easy. 2. It's a pleasure to use it. The timeline shows every interaction with every contact in a very user-friendly and aesthetic way. 3. Setting up groups of contacts using tags and then filtering so you can focus and specific groups is soooo easy and helpful. 4. It's really fast for a cloud service as well.

Cons: Very few to be honest, and they can be worked on: 1. Customer service. You can get bounced around until the right person helps you. But when they do, they work very hard to take care of whatever issue you need help with. 2. It would be great if their scheduling features included integration with gotomeeting.

Very feature rich. Marketing features incomplete or unstable

Nov 23, 2016
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: AgileCRM keeps on improving, and the "typical sales CRM" side of it seems pretty solid and reasonably user friendly, but I have wasted SO MUCH TIME on the marketing and email automation side of it. I'm mostly back to MailChimp now which is a much better solution for most of those things. I think AgileCRM is being used by a lot of companies to spam their customers. If I include a link to their meeting booking tool in my email signature, my emails tend to be categorized as spam, but not if I leave it out.

Pros: Very feature rich. Many powerful features and integrations. Decent reporting and functionality around standard sales CRM stuff.

Cons: Clunky and difficult experience around marketing automation. Tendency to have features that are only half-baked, although they do improve over time.

Recommendations to other buyers: I'd go with MailChimp for any email campaign needs you have. If it can't be done with MailChimp (e.g. mass mailing folks who didn't actually subscribe to your mailing list) then perhaps you shouldn't be doing it. As a sales CRM, Agile CRM is not a bad choice, but I don't think it's the most user friendly either. It doesn't seem focused around any particular way of doing sales. Currently I'm looking at Streak as a way of bringing our CRM into our Gmail inbox, but it's not necessarily the appropriate tool for everyone.

Try it out - it won't disappoint

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After having tried out several CRM systems, I stumbled across agile on an online forum. This system is incredibly flexible - while holding a lot of the crucial features (contact info, deal tracking, sales reports) it also offers a few customizable features that have not been seen elsewhere (landing page hosting, GoDaddy integration, full G-Suite integration). Our team of no-tech-savvy users were able to very quickly make their way through the program and have learned all the crucial features in very short order. It has been an absolute joy getting away from old paper-based practices.

Pros: Great for current Google Suite users, great for small teams, customizable landing pages, integration with most major URL hosting services (GoDaddy etc) and a very sleek app with support for Android and iPhone/iPad.

Cons: "Powered by Agile" appears on emails sent from system, constant reminders to upgrade your plan along the top of the system, lack of ability to hide unneeded tabs/pages.

Recommendations to other buyers: Have at least one person on your team who is comfortable with database set-up. While this program is easy to use, it does require a bit of basic know-how. HTML coding would be an asset for certain aspects of the system.

A compact and easy to use CRM for small businesses

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Contact management is easy to use, importing existing contacts, following up with contacts, making notes.
Sales pipeline, adding proposals and bids and seeing the status of them visually. Connecting proposals to team members and notifying them to take action.
Automation feature for newsletters. The feature is quite basic and I'd like to see some variation of colors, layout, more interactive features to send in emails/campaigns

Cons: The integration with things like Google Analytics (manually), the campaign manager for newsletters etc could be more developed

Overall: Got back control of our company's contacts, who we spoke to and how to move forward. We gained a way to jumpstart conversation and reingage list leads for sales opportunities. In addition, we gained an easy to use tool to manage our information and combine elements of our website and email under one roof to manage it all a little bit easier.

What a great and user friendly CRM

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After trying many other CRMs we all have fallen in love with Agile, this is the best word to describe. Is so easy to set up and very user-friendly. Just finished imported our Data from Zoho and all looks good. I have given up spending time in Zoho CRM that almost forces you to enroll in what I can only describe as a university course. Agile has some things that need improvement but the development team doesn't stop bringing out new features and tools and you can also post your development ideas into a Forum and this can be voted by other users, I have already something being developed using this tool. If you want something simple to use but also fool of cool features this is the system to go. I love the Chrome extension where you can add contacts on the go from any web page (including the great Linkedin fetch contact details feature). Looking forward to the new feature releases.

Pros: Time to set up, User-friendly, Zapier integration, Modules (sales, marketing and help desk), Price, Email marketing, Web activity tracker, Web forms and landing pages builder, Filters and Tags for creating lists.

Cons: DKIM and SPF still a little hard to set up, Help Desk database still being populated so you have to contact the Agile care team more often, but improving.

Recommendations to other buyers: If you want something that is easy to set up and easy to use, you won't be disappointed. Loads of nice surprises with some quirk features

Infusionsoft killer!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The feature set of Agile is right up there with the best of the best, but at a much better price point. Agile has some great marketing automation tools such as drag-and-drop campaign building and full life-cycle email tracking.

Cons: It's not currently possible to have more than one email signature which is a real shame, as we would like to use different signatures and addresses for different campaigns. This is, however, a minor inconvenience when stacked against all the things that Agile DOES do.

Overall: The feature set of Agile is right up there with the best of the best, but at a much better price point. Agile has some great marketing automation tools such as drag-and-drop campaign building and full life-cycle email tracking.

Easy to use Marketing Automation

Sep 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the marketing automation, where the use of a visual node builder helps you create campaigns that do just what you want them to. I've often found that even if I think something can't be done, a quick message to the support team and they come back with something I didn't know could be done.

Cons: I think unsubscribe links should automatically be in all emails, rather than having to add them. I also think when you are a paying user, it shouldn't have the 'sent by Agile' at the bottom of the email.

Capterra-loader

Not very easy to use as desired, customer support is lacking

Aug 01, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I like that there are multiple features and uses for this software ranging from email marketing to contact management that can all be accessed in one place. The free plan includes some valuable uses as well.

Cons: The process for organizing and managing follow up calls and sales funnel movement involves too many steps, which reduces the simplicity factor considerably. This has caused me to have to use other functions that weren't intended for the use I ultimately use them for, which can be frustrating. Customer support is outsourced and scheduled in 30 minute blocks of time and once that time is up, you are cut off regardless of resolving your issue and are then directed to scheduling another block of time at a later date.

Overall: Low cost option and an all in one solution if willing to sacrifice efficiency and organization

Vendor Response

by Agile CRM on August 03, 2018

Hi Adam, All our processes are set up to guide you in using our CRM to its full potential and irrespective of the business (size or industry), our product is applicable due to the vast and necessary features we provide. We have a one-time implementation process to help customise the tool as per your business requirements. For this, our training specialists are always ready to help based upon your schedule. For any other issues, you can connect with technical support via chat and email at www.agilecrm.com/support

Outstanding software CRM platform that has the bells and whistles.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love this Agile CRM and highly recommend this to your business.

Pros: This software is easy to learn and allows a business to use it for sales and marketing as well as customer service. You will find it complicated to start with but after a week you will love using it. I found that is helped me do many different campaigns and sales strategies to gain new business and reach out. I spent 6 months researching CRM software platforms and I have narrowed it down to Agile CRM. They also have excellent customer service if you need them and their pricing structure is really goo especially if you are a small business.

Cons: I have found very little to complain about as this software has it all and even offers real time email tracking. I guess they could make the layout customisable if anything.

Need a all in one tool? Agile CRM does solve that!

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We was probably testing every available CRM on the market for quite a long time.

The reason of chosing AgileCRM, is simple.
It combines everything we need to have.
A CRM, a Helpdesk with Ticketsystem, a Livechat and even a Marketing Module with campaign dripping feature.

Once you got to know the system and the way how it works, you are able to simply keep yourself updated to everything which is going on with your clients and prospects.

We also appreciate the quick help we always got from their support team.
Literally, we do feel very comfortable with it and can highly recommend it to everyone who is searching for a solution which is covering all aspects of it's business.

Cons: I have to admit, it was a bit of a learning process in order to get used to the way stuff is handled in AgileCRM.
However, you have to do this anyways with every CRM Solution.

Overall: We are able to handle all sales, support & marketing activities with AgileCRM.
The biggest benefit is indeed, that everything is in one tool.

On top of it, you can even add widgets for your accounting so everything can be done from within Agile.

Pretty Good for Non-Techie User

Jul 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Not too hard to figure out how to add contacts, dashboard, tasks etc. It is very cheap for only 1 user, so if you are a small company, it is a good solution. On my own I could figure out how to do mass emails, add graphics and photos to them, track the opens in the campaigns. I don't use many of the other features.

Cons: When adding a new contact, with a new company name, the software will not allow accept a new company name unless I type it in and then click my cursor in the far right end of the email box to move to fill in that box. Very annoying. Once an email template is set up and the email is sent, they do not always look the same on the recipient's computer screen as they did on mine. I am not talking about different types of devices, I am talking about a computer screen looking different. The type can re-flow to end up with odd widows. Having to make an appointment with a Customer Service Rep to answer a question is a hassle.

Would be a great app if it worked as should

Apr 06, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: There are much more features and integrations in AgileCRM than listed on GetApp.com. It is quite easy to setup CRM and marketing automation with this tool. BUT... I have registered already 3 cases during the last 50 days when app is not working as it should. For example: 1) form on a website doesn't submit; 2) user in not added to the campaign after the form submit; 3) emails are not being sent out, etc. For a support it takes from several days to several weeks to find a bug and solve an issue. I asked to refund me a fee for a period when app is not working as it should, but support refused to do so. Even now, I am still waiting for one issue to be solved by a support. Thus I can't recommend it to anyone right now. Value for money ratio is quite pure at the moment. I hope it will improve in the near future.

Pros: Many good marketing automation features, easy to learn and setup.

Cons: Features often do not work as it should. So one should spend a lot of time for testing, reporting issues and asking customers to forgive... Some features are useless. For example, attribution of contact in CRM with it's Facebook profile. And later one can't do anything with it. Thus their prioritization of features' development is quite suspicious for me.

Recommendations to other buyers: Wait until brighter future or choose some other app.

The perfect sales, marketing and support tool for our business

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The breadth of options is amazing. The opportunities to engage with customers via Agile are many, in fact I have not used a CRM system that offers so much business engagement opportunity. This software is real value for money. You get a quality product, speedy service when needed. Agile helps us to have a truly professional customer experience. I have used many CRM systems over the last 10 years. Agile CRM is the one for me.

Overall: This software is THE tool we use to manage our customer interactions - all of them. From service, the marketing and sales follow up,

Best value for money

Jun 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Agile CRM is a cheap but powerful CRM that integrates all the needed features for your online business. We manage all our business processes with Agile CRM both online and offline and we have connected it with many services we already use (Stripe, Google, QuickBooks...).

Cons: The UI Design could be more user-friendly, in particular with regards to the mobile application that is perfectible.

Love it and rely on it every day. The software is easy to use and the support outstanding

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows me send my weekly newsletter to my subscribers and to track which links they click on.
The support has been superb

Cons: For me the costs are a little higher than originally advertised - but still way better value for money than anything else I've found

Overall: A single source to aggregate all my contacts and my email conversations, as well as tracking email campaigns and form downloads. Ideal for a small to medium business on a budget

Amazing CRM solution that has everything you could want and more!

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Agile CRM takes care of everything an SMB could need including marketing, sales, and business process automation in a simple and easy to use package that is not cluttered with unnecessary stuff!

Cons: The mobile app could use some work. It requires you to "log in" every time you open it and although it gives you access to everything it can be a little cumbersome to use on a small phone screen.

Good Marketing & Sales CRM

Sep 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the marketing & sales features of this CRM. We can create web forms to integrate to our website. I also like that this can be connected to our other online software which we daily use which then helps us ease the manual labor of entering everything in the CRM.

Cons: We can't save email history in this CRM. Yes it syncs with our Gmail but once an email is deleted, this will also be deleted in Agile. We really value each email from our customers and it would be great if Agile can work out how to get this feature available.

Abundance in Features but lacks the fine-tuning

May 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Agile CRM is the only CRM available in the market which has the best drip email campaign feature. It also has email tracking feature which helps in the lead generation results in the increase in sales.

Cons: Although many features are available but there is a lot of learning curve to each of it. The reporting features seems to be buggy. Reporting should be improved further like dates get reset on each switching between campaign. From a developer point of view, error message lacks the clarity on the issue.

Complete, powerful and cheap

Jun 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Agile CRM is really the best value for money CRM we have tried. You can manage all your business processes within the application. We really appreciate the marketing automation tool that makes really easy to launch an acquisition campaign.

Cons: The mobile app is not really good-looking, it could be great if they spend time on UI to optimize the experience.

After trying many other CRMs we all have fallen in love with Agile

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Time to set up, User-friendly, Zapier integration, Modules (sales, marketing and help desk), Price, Email marketing, Web activity tracker, Web forms and landing pages builder, Filters and Tags for creating lists.

Cons: Help Desk database still being populated so you have to contact the Agile care team more often, but improving.

Overall: After trying many other CRMs we all have fallen in love with Agile, this is the best word to describe. Is so easy to set up and very user-friendly. Just finished imported our Data from Zoho and all looks good. I have given up spending time in Zoho CRM that almost forces you to enroll in what I can only describe as a university course. Agile has some things that need improvement but the development team doesn't stop bringing out new features and tools and you can also post your development ideas into a Forum and this can be voted by other users, I have already something being developed using this tool. If you want something simple to use but also fool of cool features this is the system to go. I love the Chrome extension where you can add contacts on the go from any web page (including the great Linkedin fetch contact details feature). Looking forward to the new feature releases

easy to use and implement all in one crm solution that fits to nearly all of our needs

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product offers a wide range of functionality to an affordable price. Especially smaller companies got a full-featured marketing automation solutions.

Cons: The software is not so well known in Europe and the support is based in India. At the moment no localized version is available

Overall: fast implementation time, we save hours for training, it was ready to use in less than one hour

Best CRM on the market. Easiest to use, and easiest to customize for advanced teams.

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software integrates marketing and sales very easily, and users/admins can customize the workflow very easily. We've built an entire inside sale company on the back of AgileCRM.

Cons: The company is growing (not a con to them), and there are some growing pains due to resource issues. But, they are getting it right almost all of the time.

Capterra-loader

We went far away from them after a year

Aug 02, 2018
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The only pros I can say currently is their feature list looks good from the surface including internal dialing, multiple seats, call recording and sharing.

Cons: The tech team is difficult to reach and sometimes understand. I have no problem with offshore hiring when it's quality. For a product like this they need US based support.

Overall: It allowed me to learn what I do and don't want in software. Their feature list spells this out, but getting the features to work and get support behind them is why we left.

Vendor Response

by Agile CRM on August 03, 2018

Hi William, Thanks for your feedback, this helps us to achieve better results. Here are the testimonials from our customers for our excellent customer support: https://www.agilecrm.com/testimonials

Indespensible Contact Managment for Our Small Business

Mar 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Agile CRM has a lot of features that our small business doesn't need just yet, but it's a lifesaver for managing our customer contacts. We can keep track of customer relationships, and keep communications from slipping through the cracks. Our customer service and marketing is far more focused and responsive since we began using Agile CRM -- this has helped our sales tremendously. Great integration with WordPress, WooCommerce and Stripe among others. Clear and uncluttered interface. Easy to learn. Automation features are very useful and easy to set up. Associating tags with customers helps us prioritize our communications. Email integration works perfectly.

Cons: Nothing comes to mind really. I'd love to see MailChimp integration (without having to use Zapier), but that's no deal breaker.

Great CRM for SME's

Apr 20, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Agile CRM is packed with many useful features such as:
- Campaign design
- Support ticketing
- Tagging and scoring

Cons: There are many missing features such as:
- Direct ERP integration
- Capturing servey

Also, mobile app is pretty unmaintained and full of bugs and missing features

Overall: Great product for SME's and startups

Compact CRM That Works But Room For Improvement

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easily managing contacts,campaigns, sales pipeline to spark a conversation with potential leads, engage with them to nurture them for sales. I like the separation of the Marketing and Sales tab because people use the features differently.

Cons: The Google Analytics integration needs work, it still ahs to be linked manually and its a tedious process. The campaign creator can be more elaborated with features. Right now its an exact copy of the one from Mailchimp, it has the essentials but its not unique. I am also missing a feature to send an attachment to various contacts by email, this can only be done in 1-on-1 emails currently.

Agile CRM... the perfect companion to a growing business

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The features I like most Include the ease with which I can add a lead, or have leads add themselves to my AgileCRM through my WordPress site the ability to set up triggers and add my leads to specific campaigns. AgileCRM Is by far the most affordable and most powerful package for small businesses.

Cons: I would like AchieverReady to have two staff members simultaneously access the system. Also, some services to manage the success of email campaigns would be nice.

Marketing Autoamtion for smaller companies

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use the product for our complete marketing automation and lead management processes and it well suited for ding this. It offers a complete solution for an affordable price.

Pros: easy to use easy to implement low price complete functionality

Cons: support based in India no European subsidiary

Recommendations to other buyers: because of missing partners in Europe, you need to implement the solution by yourself.

Build a complete business automation system, without needing a PHD

Jun 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: AgileCRM is one complete platform that you can integrate ALL parts of the business sales funnel. You don't need a PHD to design complicated system architecture and log in and out of 5 different programs to gain a holistic view of leads, lead conversions, sales and follow-up activities. AgileCRM provides an intuitive campaign builder, that provides functionality of CRM system which cost 10x per month. Agile is scalable and allows the initial investment in set-up time/effort and energy to be scaled up to the number of users that are needed to operate the business. So at start-up stage a business can build systems, that can be used when the business grows to a large business

Cons: There is not much not to like. Agile has a few minor bugs, which are on the development road-map, but that is a normal part of SaaS. There was difficulties attaching documents to campaign emails, which was a requirement of the systems I was designing.

Easily integrated into our other systems

Jul 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the integration with Shopify and Zendesk. Each section is used for different areas of our business, and with every campaign, we find new tools to implement.

Cons: It took me a couple of tries to fully understand how to use the email tool, but once I figured it out, I found it to be very reliable.

Great for customer relationships!

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about agile is how it lets me keep track of our customers, and remind me when to call them. I love hearing stories where customers say "I was just thinking about you" when I call to tell them the progress of our marketing efforts. It shows that we are still fresh in the client's mind.

Cons: Not much, we used most features and found them to be pretty great. I wish there was a mac version of the app but that's about it.

AgileCRM is super easy to learn and use! Highly recommend it.

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like the Visual Campaign Builder. That's what first caught our attention. Then seeing the other visual drag-and-drop features, and how it integrates with other software, the choice was easy. Customer support was helpful as well... both via email and phone calls.

Cons: Not a lot that we don't like. AgileCRM is well built. Having built-in landing pages would be nice, but it does integrate well with other platforms.

User friendly and all-in-one CRM for SMBs

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - User friendly
- Allows you to easily drag and drop to design Marketing Campaigns with multiple triggers
- The support team gets things done
- Many templates available to build sales and marketing reports
- Integration is easy with our CMS (Wordpress), telephony and live chat

Cons: - Can't upload our products lists : we need to fill it manually
- A bit expensive for starting SMBs

Overall: - 360 view over our customer journey : from lead generation to customer service
- Understanding our funnel : sorted by channels, products, salesperson.
- We easily set up our marketing campaigns and automation follow-up program

Such a lovely program for automation marketing.

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the easiest to use interface and tools and features that let me automate my business which is amazing.

Cons: I think agile can improve their customer support a bit more and particularly there should have a paused or discard function to cancel any email sending.

Overall very good experience

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We started with Agile a year back, and if the CRM was a bit rickety at the start, the dev team did an amazing job as fixing/improving/developing the platform so we can now all enjoy Agile as it is now. I have been training a lot of agent on Agile, and it never took more than half a day to get them completely up to speed - proving the ease of use.

Pros: Easy to use and manage, API Great email editor Marketing campaign editor Customer service is super reactive and happy to help

Cons: My only suggestion would be to allow the user to chose the unique key (by default email but in our case it's always been a bit tricky) Not even cons but "nice to have" : duplication of campaigns

Recommendations to other buyers: Before spending a fortune on some of the well known CRMs, check Agile. It probably does everything you need, and far more, and will make you save a lot of money....

Really good product, great value for money.

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fantastic ability to deliver targeted mailings to specific groups of people. Great automation tools.

Cons: Additional email bundles can get expensive if you have a large list. Needs better from building tools.

Overall: Easy to send targeted emails to specific sections of your list

All in one CRM

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Agile CRM is customizable CRM easy to use. Custom widget, custom fields and integration with Stripe are top.

Cons: Nothing in particular, has improved a lot in recent years. It would be useful an integration with Mailchimp

Overall: contact management and customer care

Capterra-loader

Agile CRM has the potential to be a very good program. However, it's email sync is very sketchy.

Apr 03, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: What I like most about Agile CRM is that it is an inexpensive solution that integrates CRM and Email Marketing platform .

Cons: The email sync is not good. It labors for a long time trying to pull emails through. I also do not like that I have a very limited number of emails that I can send through the Email Marketing Platform and that the emails I have Agile's logo on them.

Overall: It is an inexpensive CRM for basic organization but the email marketing platform does not work if you have a database of several thousand that you are sending to several times per month. It becomes way too costly.

The Agile CRM is very easy to use, fast learning curve BUT many issues and POOR customer service

Oct 27, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use, love the design...if it weren't for the bad customer service, i would want to keep using it forever

Cons: POOR customer service
Many issues (customers do not receive our email, we do not receive our customers emails = pretty big issues when you are trying to run a business)... Issues are not a problem when people a there to help and fix those issues...but it's jsut not the case... I always have to follow up so many times with their team, they tell me they are working on it..but i never hear back from them

Overall: the learning curve was pretty fast

Great Price, User Experience Needs Help

Jan 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The price is perfect for our agency. The price is right with this product. We enjoy the ability to easily add new contacts and communicate with them in-app.

Cons: The nodes within the campaigns are super limited when you are starting out on the second tier option for the platform. Another downside is the left-hand column. It takes FOREVER to find the option you are looking for, and then when you do you have to quickly switch over to your next task (whether that be triggers, campaigns, etc.), but there is no way to do that because of the lengthy feel of the columns. Apparently, there was an older version of this software where the options were in the top portion of the page, which I would have enjoyed much more.

Overall: We brought on Agile CRM to our agency a few months ago after reviewing loads of CRMs. We are enjoying it thus far, but the left sidebar seems counterintuitive and the email campaigns seems limited.

Recommendations to other buyers: Great price for a small agency who needs a CRM!

Love this product

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how the system helps me not only track sales and prospects but it also allows me to do my email marketing and email automation. Its very nice having everything in 1 system.

Cons: I wish the product would allow for social media blasts. It would be nice to be able to send out notifications and newsletters out on social media at the same time i do on email.

Great CRM

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It is a software for small businesses in its free version, but it is an excellent application that allows you to manage your sales in a great way

Pros: Agile CRM is a great sales software, it includes many things like marketing and services in one place, it also has sales tracking, automation, contact management, web analysis and many other things, and besides that, an excellent interface and very clean

Cons: The free version is very limited and you will have to pay for better reports and features, like everything

Hugh on Features - nice on price

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For the price the Plugin integration with Wordpress is good. getting leads directly from my site into a place to manage them is great

Cons: There isnt much I dont like about it. The only thing I found is that the default form code (if you dont integrate with a WP Plugin) is a little bloated and slows ur website down - but its not too bad.

Awesome addition to our business, has made our life so much easier

Sep 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is easy to use, they offer great support, we are able to customise the software to suit our business. it has helped our marketing immensly.

There are no issues with this software that we have found that have not been completely sorted out by the technical support team, they have been terrific.

Overall: easy to use

Buggy, data lost, unstable.

Nov 29, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: avoid unless the go through a customer service revolution.

Pros: Nice idea of integrating sales and marketing automation. But in reality you just cant trust the platform. Good ideas on paper.

Cons: In practice, it doesnt work. data has been lost. customer service have been unresponsive and our company missed our on Cyber Monday because of it.

Covers pretty much all that I need at a price that is affordable

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Has most of the features that I need at a price far less than competitors.

Easy to use, simple functionality.

I can grow my business into the system.

Cons: It could do a little more on the sales pipeline side but at the price available I can deal with that.

Overall: It's easy to set up and use, for a small business owner that is very important.

I had used AgileCRM for about a year now; it's great, connects with Zapier and the likes.

Apr 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very intuitive, easy to use and connects with many modern options such as Zapier (especially for Facebook ads leads).

Good customer service, which is prompt and duly, and internal notifications make this software a prime choice for many startups and small businesses, which gives them a very wide client base as an entry-level CRM that could serve even larger organizations as they ramp up.

Cons: Connecting things isn't the easiest, and it takes time until you understand how to turn leads from Facebook and whatnot into leads in the system; which may create redundancy and the need to clean up the system in the long run.

Overall: Ease of use, easy to set up, cheap.

Great CRM for the money

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Robust system with ability of user to create simple or complex drip campaigns. Customer service has been excellent. They are available and are quick to respond to questions.

Cons: Would like more templates for landing pages and email templates, but they do give you a number of options. I just would like to see more.

Great for it's for fast learning curve and with wordpress and woocommerce integration

Dec 21, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We have been using Agile CRM since 2015 when ULetters was formed as a tech start-up. I have found it simple to set up and easy to customise to our unique requirements. The tagging system for customers allows us to quickly filter for our tasks. The features we especially appreciated were the easy to set up integration with Woocommerce and Wordpress with a free wordpress plugin and the ability to add many custom fields as we wanted. It offers a lot more features which we don't currently require or use. Tarnya ~ Customer Support Manager at ULetters.com.au and Uletters.co.nz

Pros: It has a very fast learning curve. I would recommend it to small business and other startups who need to get something set up and running quickly and easily especially if you are using woocommerce for ecommerce.

Cons: I'll like more customisation options.

Easy to sent email campaigns

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smart way to handle your email campaigns with features such as scheduling the mail and delivery report tracker etc.

Cons: Confusing interface with low visibility provided to the user many more additional features can be added ,overall a good product not bat

Overall: Run mail campaigns and reach my business to the core client

Best CRM for email campaigns

Apr 01, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Best CRM in the market for email campaigns. Easy to use and fully featured. Also it has some cool features like email tracking, clicks tracking and lead generation.

Cons: The reporting feature in buggy can't rely on it. Importing contacts (to which you would like to add triggers) takes too long.

I use Agile CRM as my CRM and marketing automation platform

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service is great - quick and responsive. The platform is highly customizable, which is necessary for how my company uses the platform. I don't really have any complaints about Agile CRM at this point. Any issues I have had, they have been quick to resolve and easy to work with.

Perfect CRM for my needs

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used Agile CRM daily for both sales CRM functions, and marketing automation functions. It is highly customizable and the customer service is great. Agile CRM has met and exceeded my needs. Any questions, or technical difficulties I have encountered, they have been quick to resolve.

Great Features, Reasonable Price

Sep 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The range of features available through Agile CRM is pretty extensive, from sales funnel to marketing, to customer support. The automation is also super flexible, we are able to create a custom automation for almost any lead or sales team action which is really helpful. The overall product look and feel is clean - not the case with many CRMs we've tested. The per user price is also really reasonable.

Cons: I've run into a few bugs/issues while using the product. The 'documents' function doesn't quite work as expected - you can't open a document, just download it. The email feature would also benefit from the ability to adjust line height. Finally re-sending a user's login credentials after set-up would be helpful.

Overall: Email marketing combined with a CRM tool put everything/everyone in the same tool.

Our CRM of choice

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After years of trying to find the perfect CRM, we finally found Agile in 2016. The ease of use and ability to email market within one platform sold us on the app. I currently use Agile for two companies I own. The user interface is designed for both aesthetics and efficiency.

Cons: By having two companies and two log-ins, it can be cumbersome to toggle between companies due to dual verification feature. That's more of an internal issue.

After using several CRMs, AgileCRM is my go-to CRM that I use for two companies I own.

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and functionality allow us to database our prospects. The ability to email market within one app and the relatively low-cost per user make AgileCRM a no-brainer.

Cons: With having two companies and two logins, it's difficult to toggle between profiles due to dual verification. Minor issue we can deal with.

Overall: Ability to use as a CRM and email marketing platform for an economical price. Very easy to implement and get started. Much more flexible than other options.

Since I start using Agil CRM I'm more productive and have more time to use to take care of my customers

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the interface,it's very clean and easy to use. The best part is all the plug in's you can use to stop typing twice the same information and that every time to set up any answer or use a plug in you can repeat easily in another way too

Cons: I will like to be able to have two folders of contacts, the business and the personal ones, even you can , and I use tags, still will like to have 2 separated list of contacts

Excellent tool for social media prospecting, profiling and reporting.

Aug 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Finding prospects, social profiling customers and potential leads from social media like LinkedIn, Facebook and Twitter has become so much easier for us with the use of Agile CRM. It also helps us to generate detailed reporting and analytics from the data to help us determine where and who to focus our efforts on.
It¿s very easy to set-up and the monthly cost is very affordable.

Cons: Learning to use the product may take a bit of time, but what¿s great is that they offer webinars to help train anyone that¿s new to the system at no extra cost. Their customer support is also easily reachable.

Very easy to use and great basic functionalities

Apr 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has all the basic features for a good CRM plus advanced features. Really useful especially for startups. I like how I can make landing pages and some email automation using the free version software. It also allows you to add social media.

Cons: The automation is limited for the free version. Although the landing page and form builder is really useful, I felt it was quite limiting in the design aspect.

Speedy, Robust, Easy to Use, Well Thought Out, Truly All-In-One solution!

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I don't have to pay for five billion different services in order to get up and running. This is one cohesive solution that has an extraordinarily cheap price tag. I can generate Landing Pages, HTML email templates, Forms, etc.. Has a built-in Help Desk/Ticketing system. It's just amazing how much they've put into this!

Cons: The biggest con is having to take the time to sit here and trying and figure out what I don't like about it... Because I love everything! It's worth taking a close consideration!

Overall: Organized. I feel a huge relief by looking at my dashboard and seeing the flow of my business at work. I can instantly set Tasks and Reminders for myself so I don't let things accidentally fall through the cracks. I am able to completely give my company a face-lift with its ability to generate HTML emails and slick landing pages.

Great piece of software, does many different things.

Jun 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that every part o the sales stack is built into one piece of software. Does make things easier to have everything under one roof.

Cons: The fact that it does too much. It's a double edged sword. I think that there are definitely upgrades needed, its a great all-in-one piece of software, but it doesn't match up to the competitors in terms of featured when broken down into the different verticals: marketing automation, crm, support.

Overall: It's a great piece of software to get started in any of the aspects of the sales process, but there are individual products out there that perform each portion better and at a lower rate

Oustanding Customer Service & Easy To Use!

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Drag and drop features for newsletters, email templates and landing pages
- Simple and quick entry for searching, tagging, sorting, updating
- Reporting features
- Social media and app integration - easily done
- Campaigns and triggers - set up in no time
- Customer support - no need to use forums, they contact you direct

Cons: Havent found anything
Perhaps to be able to use Thrive with it

Recommended to Agile by marketing expert and havent looked back since. Try it - it's really simple to use no matter if you are a beginner (like myself) or more technical

Overall: Simplifies my contact management system. All works like clockwork and links with all the apps/social media. Campaigns are done with triggers by drag and drop (I havent been able to work out how to do campaigns on other CRMs).

Excellent tool to grow any business.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use this CRM to organize my leads and sales. The email marketing campaigns have increased my business 10 fold.

Cons: They have issues with customization and removing accounts from active email campaigns. There customer service is very fast though.

Agile CRM review

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Best CRM for small businesses and any business that wants to be successful!!!! It's so much easier to use than most of the very expensive CRMs out there. And I'm not sure that there is anything they can do that AgileCRM can't!

Average CRM

Dec 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The price point is in line with most CRM budgets. With that low price point you get a lot of features and functionalities.

Cons: I was most disappointed with their customer support and marketing team. The support was of low quality. I did like how simple the user dashboard is, however, there are way too many ways to do things in the system and it can cause dysfunction amongst a sales team.

Looks beautiful, but only if it performed that way...

Apr 16, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: A great looking platform, it has your contacts organized well, has a lot of features to make calls and record them thoroughly.

Cons: Full of bugs. The CRM has plenty of features to choose from, clearly competing with Hubspot, but can't follow through. They are always glitching or having to be refreshed, for example, the Twilio feature. It is a basic CRM in my opinion but with lots of room for improvement.

Overall: The organization is there, which is important, but the bugs on the features and widgets are needed to be updated. It can slow you down which will lead to frustration. When all the features do work, it's pretty efficient.

Vendor Response

by Agile CRM on June 06, 2018

Thanks for your feedback. Our product features are driven by the inputs given by our customers. If you could please write to our support team support@agilecrm.com, we will address the queries in detail.

We use Agile CRM for a small tech startup.

Aug 01, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to add contacts, share email, add tasks and track deals. I like the integration with Gmail and with Stripe. We add forms to our website to easily integrate contacts.

Cons: We have add issues with emails sent from Agile being filtered out as junk or spam. Also we tried the live chat feature, which didn't work so well for us.

Overall: Contact Management, email marketing, sales tracking.

Vendor Response

by Agile CRM on August 03, 2018

Hi Candice, Thank you for reviewing us. You have rightly said, Agile CRM is the best for small businesses due to its affordability and dense feature-set (sales, marketing and service automation in one platform). To help you use our product to its full potential, our support team is always available at support@agilecrm.com

It Does it's job, but it could be better.

Nov 03, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: AgileCRM is versatile and serves its purpose for marketing automation. I am pleased with the ease of creating automation campaigns, contact uploads and AgileCRMs custom fields are fantastic. AgileCRM allows me to to drilldown and define and segment many different kinds of leads in very specific groups. I can say AgileCRM has helped us bring a more personal approach to our big database of leads.

Cons: If I have any complaints, it's that AgileCRM is a little buggy. One big bug that stands out is the WYSIWYG email editor. It's a bit of a disaster. I simply create emails in another WYSIWYG editor and paste it into AgileCRM. And one other thing that's annoying - their pricing model is a bit misleading. The prices on their pricing page don't tell you that those prices are based on a 24 month period. The month-to-month is 2 times more expensive. And almost all of the 3rd party integrations (Twilio, Plivo, Mandrill, Twitter, etc) are blocked unless you pay for the most expensive plan.

Recommendations to other buyers: So in summary, AgileCRM isn't for everyone. It definitely has helped us out. But if something better comes along with clearer pricing and less bugs, we'll probably change platforms. But for now, it's fine.

Very easy to use with fairly seamless integration into the business

Jul 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Excellent for segmenting your customers into different groups> this enables you to tailor your marketing campaigns to these particular groups/markets.
Integration into the business - the software requires very little time to set-up and learn how to use. No need for time consuming training.

Cons: The filter system could be slightly easier to use. However, it isn't a major problem.
The analytics for campaigns could also be improved slightly.

Overall: You can use the software pretty much from day one with minimal training. Although the training is helpful, you can simply upload your contacts and start working.

Great product and excellent customer service.

May 31, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, and modern interface makes using it a breeze.
Lots of features and functionality as well as add-on plugins.
Telephony and VOIP integration a great add-on.

Cons: Pricing is a little deceiving unless you sign up and pay for 2 years. Would be more attractive for small startup business if this was normal pricing. No coupons available (that i could find).
Mobile app still needs some work, especially since it doesn't stay alive and you have to keep logging in.

Overall: Total integration of marketing sales and customer service with each other and with website.

I am pretty satisfied by the migration from Vtiger to Agile.

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1/ Agile's look and feel.
2/ The way it manages contacts, companies and deals. It really changes my way of working, now goals are clear: just push contacts to deals and then push them further in the pipeline until the deal is won.
3/ I love the app because it really offers all the features available on my PC. It means that I am a true mobile worker now.
4/ Agile's integration with third parties (Gmail, Zapier, telephony). It really changes everything.
5/ The overall gain of time. i work faster and better.

Cons: I tried to contact support and I was proposed an appointment by Skype. I would really appreciate being able to contact by chat as it's possible with Vtiger support.

Overall: Time saving. Better and easy workflows.

The Secret Sauce every small business needs!

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Agile CRM integrates with my Quickbooks Online account. Awesome contact management with its marketing automation and HTML email templates. They don't hold their features hostage just to get you to pay more. You get 98% of the features with the lowest priced plan. You don't need to sign up for web hosting as long as you have a domain name, and only need a series of landing pages. Just use domains.google.com to purchase a domain and create free new sub-domains. Point the landing pages at your sub-domains and bam, you have a complete website for super cheap! Not to mention it's lead capturing abilities, client timeline view (super awesome), ... just everything. More than worth your time!

Reliable and flexible CRM, useful both for client support and marketing

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really a lot of possibilities for integrations with other platforms and software Nice and easy interface, fast learning of all features and options Easy to set up Very detailed customers segmentation with a lot of customization options Nice e-mail templates Professional marketing automation (e-mail campaigns, website triggers and push notifications)

I love to work with Agile CRM

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Agile CRM I found very attractive, is software that runs in the cloud and covers most of what people are looking for in a software, it is very intuitive and its prices are adjusted to our possibilities