# Page 12 | Agile CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Agile CRM the right CRM solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135148/Agile-CRM/reviews --- Agile CRM 4.1 (524) [View alternatives](https://www.capterra.com/p/135148/Agile-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Agile CRM ## Showing most helpful reviews Showing 276-300 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Seth R. Used the software for: Less than 6 months ### "Wonderful CRM, has made me and my team's lives so much easier! Highly Recommend!!!" June 21, 2017 5.0 Pros Love that this product automates our marketing efforts. Most importantly that it remembers when to send a customer an email that we have pre-populated with a specific sequence. This is invaluable and is exactly whey we chose Agile CRM. Cons SMS could use some help. Does not have a feature to unsubscribe a customer, this has to be done manually. Hopefully this is something that could be fixed in the future. Review Source VR Verified Reviewer Social Media Marketing Manager Used the software for: Less than 6 months ### "A fantastic CRM - as long as you don't mind clunky software" May 19, 2018 4.0 Pros Agile CRM does everything I need and more. The selling points are the price tag and the fact that I can send newsletters out without unsubscribing links! Cons The interface is terrible. It's like they copied Infusionsoft - and took out most of the good stuff. Creating automations (the primary thing I use it for) is slow, tedious, and generally terrible. That said, once you get past this, it works great! Review Source Sahil S. dot net developer Information Technology and Services Used the software for: Less than 6 months ### "Use Agile CRM for easy data processing " September 24, 2019 4.0 I have used it for six month and it has some amazing features and i recommend the various clients to use it. Pros Agile CRM is best for its data processing it can load heavy data in easy way. it can also integrated with github and also support the service desk activities. Cons It's costly not every client or organisation have afford it. It is difficult to understand for the beginners because it has some difficult tools. Review Source CP Candice P. Software Dev/Founder Used the software for: 6-12 months ### "We use Agile CRM for a small tech startup." August 1, 2018 3.0 Contact Management, email marketing, sales tracking. Pros Easy to add contacts, share email, add tasks and track deals. I like the integration with Gmail and with Stripe. We add forms to our website to easily integrate contacts. Cons We have add issues with emails sent from Agile being filtered out as junk or spam. Also we tried the live chat feature, which didn't work so well for us. Review Source Response from Agile CRM August 3, 2018 Hi Candice, Thank you for reviewing us. You have rightly said, Agile CRM is the best for small businesses due to its affordability and dense feature-set (sales, marketing and service automation in one platform). To help you use our product to its full potential, our support team is always available at support@agilecrm.com VR Verified Reviewer Self-employed Accounting Used the software for: 6-12 months ### "It seemed like an excellent feature-packed deal... until..." March 24, 2019 4.0 Pros The feature set & price-point THEORETICALLY is great & the service team is actually great. Cons Too many features that aren't really up to industry par. It seemed great on paper but once I logged in, set myself up & tried to implement things it was a nightmare. It seems so promising but the UX needs improving, by my opinion. It's great as long as you can ignore excessive features & focus on what you actually need from it. Review Source VR Verified Reviewer Software Development Engineer Program Development Used the software for: I used a free trial ### "Uno de los mejores CRM en el mercado" July 25, 2023 4.0 Pros Permite una gestión fácil de los recursos de mi empresa Cons La interfaz de usuario a veces la percibo muy cargada Review Source VR Verified Reviewer Graphic Designer Higher Education Used the software for: Less than 6 months ### "Could be better, but worth the money" September 15, 2017 3.0 Pros Easy integration with site Easy to upload existing contacts works well with google The customer support is 24/7 Cons The email issues. My clients are unable to open my emails when on a mac computer. I also wish that agile would easily integrate with other software. Google is great, but I wish MailChimp would be synced so I would not have to change to a different email system. Review Source Kristen B. Marketing Manager Construction Used the software for: Less than 6 months ### "They came through for us" January 27, 2017 5.0 We initially had some issues with our Agile CRM. Their customer service came through for us! After having difficulties trying to get this CRM to work for how our company schedules appointments. They found a workaround that works well for us. I am very impressed with how the went the extra mile to make sure we are happy. Pros Easy to use for "non-techie" employees Cons Had issues in the beginning, but they worked with us to find a workable solution. Review Source VR Verified Reviewer Senior Vice President - Sales & New Business Development Entertainment Used the software for: Less than 6 months ### "Honest opinion" December 14, 2016 3.0 If anyone is looking for an easy to use CRM tool...Agile is it! The Deal section provides what you need in one snapshot. It has drill down capabilities so one can easily obtain deal info. All in all it is very good. Pros Easy to use - simple - easy to train new employees - Cons Reports are limited - quirky search criteria - recent software upgrade was frustrating because it added several clicks to get information on deals Review Source KM Kendrick M. Marketing Consultant Computer Software Used the software for: 6-12 months ### "Very easy to use and great basic functionalities" April 12, 2018 4.0 Pros It has all the basic features for a good CRM plus advanced features. Really useful especially for startups. I like how I can make landing pages and some email automation using the free version software. It also allows you to add social media. Cons The automation is limited for the free version. Although the landing page and form builder is really useful, I felt it was quite limiting in the design aspect. Review Source VR Verified Reviewer Software engineer Computer Software Used the software for: I used a free trial ### "Agile CRM review" April 5, 2023 4.0 Pros Agile CRM is a tool I use to arrange, automate, monitor and control customer interactions. Specifically, it helps me strengthen customer relationships and engagement. Cons Agile CRM is a useful tool, however it has some limitations:- Weak integration and customization abilities.- Insufficient client service- Expensive Review Source EMP Enrico Maria P. 3D Design Manager Information Technology and Services Used the software for: I used a free trial ### "Ottimo Crm" July 12, 2023 4.0 Pros Grazie a questo CRM posso gestire le campagne di marketing in maniera semplice ed intuitiva. Ottimi i report post campagna e le statistiche puntuali e dettagliate. Cons Il CRM funziona piuttosto bene in ogni suo aspetto. Semplificherei la pagina di gestione delle policy per gli utenti. Review Source Jason G. Director Of Business Development Facilities Services Used the software for: 6-12 months ### "null" August 23, 2017 5.0 Review Source Matheus R. CTO Education Management Used the software for: Less than 6 months ### "Good tool, not great" November 26, 2019 3.0 Even though we didn't stick with Agile we can say that it has a lot of potential. Pros We have tried using Agile for half a year. During that time it manages to work with some problems, the UX is not great and the API that was a major feature was lack lusting. Cons The UX was really hard to use. It could be simpler to do most stuff and it didn't really adapt for B2C use. Review Source Nagui B. Founder and CEO Human Resources Used the software for: I used a free trial ### "Rich in functionality and seamless integration as well as lots of extentions." May 31, 2017 5.0 Pros Wordpress integration. Marketing workflow visual tool. Telephony and VOIP. Lots of tools and plugins. Cons Mobile app still needs work. Mobile app needs telephony integration. Pricing requires pay 2 years in advance to get value pricing. Pricing difference for monthly subscription is too big a jump compared to advertised 2 year purchse. Review Source DT David T. Director Marketing and Advertising Used the software for: 1-2 years ### "Very easy to use with fairly seamless integration into the business" July 20, 2017 4.0 You can use the software pretty much from day one with minimal training. Although the training is helpful, you can simply upload your contacts and start working. Pros Excellent for segmenting your customers into different groups> this enables you to tailor your marketing campaigns to these particular groups/markets. Integration into the business - the software requires very little time to set-up and learn how to use. No need for time consuming training. Cons The filter system could be slightly easier to use. However, it isn't a major problem. The analytics for campaigns could also be improved slightly. Review Source VR Verified Reviewer Regional Director Marketing and Advertising Used the software for: Less than 6 months ### "One of the best solutions when it comes to wordpress integrations and leads capturing" May 15, 2017 5.0 Pros It has been a good interaction with us from start, when they called us right after we signed up. They offer good features like wordpress plugin and SMS integration for such campaigns, oh and let's not forget the good support! Cons It was a little hard to find some info on how to use the SMS integration but they helped us with the support.. Review Source VL Vincent L. President Transportation/Trucking/Railroad Used the software for: 6-12 months ### "User friendly and all-in-one CRM for SMBs" June 30, 2017 5.0 \- 360 view over our customer journey : from lead generation to customer service - Understanding our funnel : sorted by channels, products, salesperson. - We easily set up our marketing campaigns and automation follow-up program Pros \- User friendly - Allows you to easily drag and drop to design Marketing Campaigns with multiple triggers - The support team gets things done - Many templates available to build sales and marketing reports - Integration is easy with our CMS (Wordpress), telephony and live chat Cons \- Can't upload our products lists : we need to fill it manually - A bit expensive for starting SMBs Review Source Peter B. Managing Director Marketing and Advertising Used the software for: 1-2 years ### "Great Simple Powerful Software" January 23, 2020 5.0 Staying in touch with clients, doing email marketing, building a database Pros Easy to setup, great support, love that they continue to develop it Cons I'm more than happy with the software so can't think Review Source JW Jay W. Founder Media Production Used the software for: 1-2 years ### "Agile Is Amazing & Easy To Use!" January 14, 2020 5.0 I love it. My leads and contacts are organized and now have email marketing! Pros It's Fast, Well-Organized, & Easy To Get Up And Running! Cons I don't have the budget or time to figure out the Landing Pages feature. Reason for choosing Agile CRM Price and Ease Of Use. Review Source jD john D. CEO Education Management Used the software for: 2+ years ### "Really good product, great value for money." July 11, 2017 4.0 Easy to send targeted emails to specific sections of your list Pros Fantastic ability to deliver targeted mailings to specific groups of people. Great automation tools. Cons Additional email bundles can get expensive if you have a large list. Needs better from building tools. Review Source Derek N. Founder Marketing and Advertising Used the software for: 6-12 months ### "A very good started CRM" August 4, 2019 5.0 Pros I love how easy it is to use Agile CRM. I also love it's integration with LinkedIn so you can see the user's LinkedIn profile right next to their entry in the CRM. Cons I wish there was more interactivity with LinkedIn. Right now, it's only a iFrame but it would be useful if there was more interaction between the CRM and LinkedIn Review Source Christina N. President Marketing and Advertising Used the software for: Less than 6 months ### "Manage small business with esae" August 29, 2018 5.0 Pros I use AgileCRM every day for the online appointment scheduling feature. I appreciate that it syncs my calendars, contacts, and emails - all to "ping" me if I have missed someone who needs a reach-out. Cons It probably does this (I just haven't searched enough) but I would like the daily tasks to sync with my Office365/Outlook. Review Source AV Andy V. President Financial Services Used the software for: 6-12 months ### "Solid CRM that has all the bells and whistles for a low cost." May 19, 2017 5.0 All in one CRM that is easy to use and a quick learning curve. Pros It is easy to use and integrates most of my daily functions in one centralized location. Bulk email marketing, gmail, sales goals all in one place. Cons I wish there was a way to integrate google voice as one of the phone providors so it would automatically link any phone calls with potential or existing clients. Review Source SC Suzie C. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "The Agile CRM is very easy to use, fast learning curve BUT many issues and POOR customer service" October 27, 2017 2.0 the learning curve was pretty fast Pros Easy to use, love the design...if it weren't for the bad customer service, i would want to keep using it forever Cons POOR customer service Many issues (customers do not receive our email, we do not receive our customers emails = pretty big issues when you are trying to run a business)... Issues are not a problem when people a there to help and fix those issues...but it's jsut not the case... I always have to follow up so many times with their team, they tell me they are working on it..but i never hear back from them Review Source Similar Products Featured