# Page 13 | Agile CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Agile CRM the right CRM solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135148/Agile-CRM/reviews --- Agile CRM 4.1 (524) [View alternatives](https://www.capterra.com/p/135148/Agile-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of Agile CRM ## Showing most helpful reviews Showing 301-325 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TT Theo T. Director Staffing and Recruiting Used the software for: 1-2 years ### "Emailing Clients and setting up templates - really poor" March 27, 2021 3.0 Pros Easy to use, good dashboards. configurable. Cons The ability to sync emails if not on Outlook 365 is poor. Making emails look good for new business leads is impossible. No control over spacing between paragraphs. It makes emails look as if they are sent in bulk via a robot. No api for 3CX phone system Review Source RG Ray G. Owner Financial Services Used the software for: Less than 6 months ### "Initial Review of Agile CRM" January 16, 2020 5.0 Learning curve upon adoption. I know there are webinars but the webinars go very fast with no time for one on one questions. Pros Agile CRM is loaded with features that cost significantly more to access via other vendors. It has given me added capabilities that I can use to grow my business. Additionally, the customer service has been outstanding! They are always able to help! Cons The learning curve is a bit steep at first but once you learn the basics it is rather intuitive. Reason for choosing Agile CRM Full features and easy access. Switched from [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) cost and features Review Source VR Verified Reviewer Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "Your customer relation bridge" December 10, 2019 4.0 agile crm is a flexible application you can use in different time of function. for the customers, to your business process, to your team. it is easy to understand. Pros we use agile crm in communication to our clients in a recorded way. whatever you set and talked about can be logged in here. It is a fast and secure way for both parties. as all of the changes are centralized. this is a good solution so the client can see the phases of the development and also the effect of the possible changes the client may want Cons You just need to teach the client how to use the application to maximize its function. if the client understands, i think it will become an easier way in the business process. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "Way to go.." December 15, 2016 4.0 Agile CRM is a good tool to use if you'd like to keep your database organised, however, needs a little more improvement on the automation features and other integrations. The updates (from time to time) are also confusing. Pros The free trial is good and loaded with features. Cons Some technical problems reported but not quite sure if they were being resolved. Review Source bD barbara D. Impiegata Financial Services Used the software for: Less than 6 months ### "Crm molto pratico" February 27, 2023 4.0 Nel complesso un prodotto di buona qualità Pros la possibilità di organizzare gli invii multipli e la quantità di campi per gestire i dati dei clienti consente di fare report in diversi modi e sviluppare strategia partendo da dati differenti Cons Difficoltà ad importare i contatti da altri programmi gestionali in uso, non siamo riusciti ad importare l'anagrafica da E-Solver Review Source MS Maria S. Co-Founder Cosmetics Used the software for: 1-2 years ### "Worst CRM" January 13, 2022 1.0 Over the course of a corporate career, I've used about 13 CRM systems and this may be the worst I've encountered. Using a spreadsheet would be better. Do not waste your money. Pros Easy to use for inputting contacts ONLY. Cons Everything else. Support is terrible; email sending is spotty at best. Honestly, just burn your money, you'll get as much bang for your buck as using this. Review Source FV Fabrice V. Assistant Construction Used the software for: I used a free trial ### "Logiciel de gestion " November 20, 2023 5.0 Je recommande fortement ce logiciel genesys cloud cx Pros La tâche tres facile par le logiciel agile crm qui m'aide dans la gestion par mail des entreprises Cons Il est tres utile ce logiciel et son prix est tres accessible. Review Source CT Charles T. VP Sales Design Used the software for: 6-12 months ### "Agile is great, I use it from just 1 sales rep to now having 3 " May 23, 2017 5.0 Flexibility of Price Convenience of use Pros All in one solution. Nice look and feel. It has all the functionality of a salesforce and outreach but for smaller teams. Cons Tiny bugs as it is doing a lot in one package but support is usually great at handling them. I also wish there were more filters for drilling down into information. Review Source SK Sandeep K. CTO Used the software for: 6-12 months ### "All in One" July 11, 2017 5.0 Pros Good to have everything at one place. Easy to add roles and responsibilities. Handy tools like emails etc at no additional cost. Easy to integrate with internal systems. Cons I disliked the lack of documentation of integration in various platforms. Also in couple of occasions we had to contact support team to step in to help us. Review Source Nathan A. Operations Director and Application Architect Computer Software Used the software for: 6-12 months ### "Up and running with CRM without the cost of Salesforce" August 31, 2017 4.0 All the basics you need in a CRM without a bunch of extra fluff. Integration with several other business apps is very helpful. You can send email from Agile, but it doesn't replace Outlook. So you still need to be in multiple apps to track communication with prospects and clients. Pros Integrations, Appointment scheduling, Price Cons Can't replace email inbox Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "Lots of features" May 25, 2017 4.0 Pros Agile CRM is packed with features that everyone needs. Value is great for the price that you pay. I love that it includes email marketing for sales campaigns. Cons I found that the Gmail read receipt notification for chrome was not always working or there would be delays in receiving it. Review Source Pieter-Ben P. Sales Manager Outsourcing/Offshoring Used the software for: Less than 6 months ### "AgileCRM has been a game changer our business" June 29, 2017 5.0 Pros The way that AgileCRM assists us in managing clients on a daily basis as well as visibility on the deals we are working on at the moment. Cons At the moment there is not anything that I would see as a con. If there is AgileCRM will look at it and make sure that it is changed as requires Review Source BA Badrul A. CEO Telecommunications Used the software for: 1-2 years ### "Review on Agile CRM" January 9, 2020 4.0 Pros Common things can done from one platform. Cons Contact management area bit messy and confusing Reason for choosing Agile CRM More inclusive features Review Source Clifford Y. Visionary, Founder and CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Agile CRM works better for me than Infusionsoft or Hubspot" April 14, 2020 5.0 Keeping in contact with clients past and future Pros The training and onboarding, instant support, knowledgable client services, ease of use, functionality. Cons Everything is perfect. Maybe could use more templates for those of us that are not very creative. Review Source sC savvas C. director Insurance Used the software for: 6-12 months ### "Agile CRM review" January 25, 2020 4.0 terrible. i spend so much money and gone to waste. i like the software but support sucks Pros i like very much the software. i paid 2 years upfront. The support never answers . i needed help, i send many emails and call my account executive , but no answer Cons support is not existent. they dont answer back . they take the money and dissapear Review Source VR Verified Reviewer Co-Founder, CEO Information Technology and Services Used the software for: Less than 6 months ### "CRM with marketing automation" March 20, 2019 4.0 Pros It's an swiss army knife that combines CRM and marketing automation. It has a lot of features so you can keep track on your customer journey form lead capturing and nurturing to closing the deal and forward. Cons The interface was not very polished. They should work more on that. Review Source RB Ramzi B. Biz Dev Information Technology and Services Used the software for: I used a free trial ### "Great features but be careful of making a subscription as they make it very difficult to cancel" July 31, 2019 3.0 great response from customer service team Pros Pros: Good customer service from \[SENSITIVE CONTENT HIDDEN\] and cool product Cons I had major trouble canceling my free trial and was eventually charged for two months of subscription. I am updating this review as I was able to receive a refund for those two months I highly recommend making sure you don't click on any pay now button if you are looking for a free trial as that is what happened to me when I was told from an agent that the charge would happen 7 days from now and by then I was not able to cancel It's a cool product but this payment issue is was not positive. Review Source Response from Agile CRM July 31, 2019 Hi Ramzi Thanks for your detailed feedback. Agile CRM always values its relationship with customers and always try to provide high-quality customer service. We are glad that you experienced our award-winning customer service and got your issue resolved. For Trial - We provide an exclusive link to activate the trial and looks like there was some confusion over there. We always give priority to customer support over any monetary benefits to maintain 100% customer satisfaction. If you have more concerns, please write to us at support@agilecrm.com. ZL Zach L. President Education Management Used the software for: 6-12 months ### "Great CRM for startups and small business with lots of great features to expand and grow" June 29, 2017 5.0 Great tool for our sales and marketing teams to collaborate on campaigns. Pros The user interface is clean and easy to use. It has been pretty easy to train our staff after moving away from Daylite and into Agile. Cons It would be great if more companies like 8X8 were supported for telephone integration. This would clean up our workflow. Review Source CM Christie M. Web Developer Information Technology and Services Used the software for: Less than 6 months ### "No Ease Of Use" December 12, 2018 3.0 I've loathed using Agile for sending marketing emails. It's email design interface is confusing - and the campaign dashboard contains very little practical inflammation. Would not recommend. Pros There isn't much that I enjoy about working with this software. You can build nice marketing databases - but there are many other CRM's that I've used which are much more user-friendly. Cons It's uber complicated to use, and almost painfully difficult to find necessary information. Review Source Response from Agile CRM January 4, 2019 Thank you for taking the time to review us. Your comments help us deliver great customer experience. Agile CRM helps SMBs with the essential tools for sales, marketing and service departments of an organization on a single platform. Our campaign builder provides an easy-to-use drag and drop interface which simplifies your complex marketing campaigns in minutes. We also provide features like web popups, email newsletters, autoresponders and automatically personalized campaigns across mobile and social media channels to capture leads effectively. Recently, Capterra ranked Agile CRM as one of the top 20 most user-friendly CRM solutions in the market. (https://www.capterra.com/customer-relationship-management-software/#user-friendly) Also, we have a dedicated onboarding team which helps our customers to adopt Agile CRM to meet their business needs. They ensure a smooth experience throughout. You can reach to our friendly support reps at agilecrm.com/support via chat, voice & email. Ray A. Used the software for: 6-12 months ### "Very good value for the money" July 12, 2017 5.0 Pros I love the fact that you can do most everything you can do with other CRM's for half the price. Everything I need from a CRM, I can do in Agile Cons The complexity of some fo the functionality is a bit counter intuitive. I probably need to get some additional training. Review Source VR Verified Reviewer CEO Entertainment Used the software for: 6-12 months ### "Great CRM and great pricing" November 6, 2018 5.0 Pros A good product with all what you need in terms of CRM, and a wide set of possible integrations available, for a fair price Cons It is not the most intuitive product we tried in terms of user experience. However, it was the one with the more complete set of features. Review Source VR Verified Reviewer President Real Estate Used the software for: Less than 6 months ### "Happy to have found a CRM + Marketing solution that doesn't cost a fortune" June 12, 2017 5.0 Pros I compared Agile to SalesForce and found that Agile offered all of the marketing features I was looking for in a less expensive, and easier to use package. So far, everything has been easy to set up, and customer service is responsive to my questions. Review Source Kelsey P. Used the software for: Less than 6 months ### "Easy!" May 19, 2017 5.0 Pros Very easy to use and set up! Great marketing automation making it easier to reach my customers and stay in contact! Cons I wish there more timing settings in he campaign builder and also an ability to two way text with customers using the SMS integrations Review Source Stacee M. Used the software for: Less than 6 months ### "Fully MOBILE!" May 23, 2017 4.0 Pros It's mobile friendly! None of the others I checked are completely ios compatible with no loss of functionality. This one rocks! I can do everything on the road that I would do at my desk. Super important to me since I'm on the road most of the time. Plus the UX is easy for me. I like the icons and though it's a lot to learn, the interface is simple, which I need. Cons The calendar is in 24 hour time. A bummer here in the USA, and unacceptable. Since I love Agile so much, I just coughed up the extra money for a second scheduling app. (Sigh.) I hope they will make an option for 12 hour time soon! Review Source VR Verified Reviewer Marketing & Communications Investment Management Used the software for: Less than 6 months ### "Agile is good but needs improvements" July 3, 2017 4.0 Pros The interface is nice and easy to use, multiple people can use it at once. You can automate campaigns and triggers, which is useful. Cons Sometimes the system doesn't work in some parts for seemingly no reason, like when sending out an email campaign. Review Source Similar Products Featured