# Page 14 | Agile CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Agile CRM the right CRM solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135148/Agile-CRM/reviews --- Agile CRM 4.1 (524) [View alternatives](https://www.capterra.com/p/135148/Agile-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of Agile CRM ## Showing most helpful reviews Showing 326-350 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amber F. Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "I am new to using agile. I find it very easy to use. Love all the different feature's it offers" July 5, 2017 5.0 Pros I like the automated campaigns the most. I love not having to set reminders to send follow up emails. Cons When loading a filter to see your contacts its slow to load you have to go to the bottom of the page for it to continue to load the next pager. Review Source Juan Z. Quality and Marketing Manager Used the software for: 6-12 months ### "It's been quite practical using Agile, helps a lot to gather information and use it. " June 14, 2017 5.0 Pros What I like the most is the fact that I can reach my clients out to do my job and the tools to develop this task. Cons Agile it's quite difficult to understand, interfaz is pretty much, in my perspective, unhelpful to develop the task I am for. Review Source Mark P. Mortgage Broker Financial Services Used the software for: Less than 6 months ### "I love it" July 5, 2017 4.0 Pros It has lots of great features for a low monthly price. I use the deal whiteboard to drive my business. Cons The help section on their support side is weak but when you contact their support team through their online chat window they are fantastic. Review Source GR Greg R. CEO Professional Training & Coaching Used the software for: 1-2 years ### "Covers pretty much all that I need at a price that is affordable" August 31, 2017 5.0 It's easy to set up and use, for a small business owner that is very important. Pros Has most of the features that I need at a price far less than competitors. Easy to use, simple functionality. I can grow my business into the system. Cons It could do a little more on the sales pipeline side but at the price available I can deal with that. Review Source CM Cathal M. Director Primary/Secondary Education Used the software for: 1-2 years ### "Buggy, data lost, unstable." November 29, 2017 1.0 avoid unless the go through a customer service revolution. Pros Nice idea of integrating sales and marketing automation. But in reality you just cant trust the platform. Good ideas on paper. Cons In practice, it doesnt work. data has been lost. customer service have been unresponsive and our company missed our on Cyber Monday because of it. Review Source JL Jeremy L. CEO Computer Software Used the software for: Less than 6 months ### "It's decent but if you can afford other alternatives, don't waste your time with Agile CRM" January 3, 2019 3.0 It's really good if you are a small to medium company looking for more complete CRM but you really need to look elsewhere as you scale. Pros Their integration to your website and Gmail is pretty good. I find their document creation and signing pretty useful although under-promoted and document creation is still clunky. Cons If you have a big client base, your quota will fill up quickly as they count contact AND company separately. Their Marketing tool is still not ready for production so don't even try them for Marketing Automation. Reporting leaves more to be desired as well. Review Source Response from Agile CRM January 10, 2019 Agile CRM is an all-in-one CRM which helps SMBs to scale by providing sales, marketing and service automation features on a single platform. All of our features are user-driven and we appreciate your feedback. Our all-in-one capability, especially our drag and drop designer in the marketing automation module has been appreciated by 15,000+ clients across the world. Also, many business review sites have rated us as one among the best for the same capability (including Capterra). Our pricing plans have been designed for SMBs to scale. If your quota is filling up, that means your company is growing to the next level. We are glad that your business has grown above the starter level with the help of Agile CRM. Please write to our support team -support@agilecrm.com for immediate assistance. VK Vilhelm K. Innovation Coach Government Administration Used the software for: Less than 6 months ### "Jack of All Trades" July 19, 2017 5.0 Pros My main reason for choosing Agile is that it does a lot of what I otherwise would need to put 3-5 different systems together to do and I would have to buy into a much higher monthly cost. Agile is a jack of all trades and it been a great tool for me to take my marketing effort to the next level with automation and intelligent use of email campaigns. If you want a good general tool to do it all then Agile is a great choice. I have needed the support a few times and they have come through fo me - especially on the phone. So nice to get somebody on the phone these days! :-) Cons Agile CRM offers a lot of features and some of the features are not comparable to specialised systems. But with Agile reasonable priced then I don't see that as a big drawback. In my experience the main an most important features of a CRM are well implemented and be used right out of the box and where it lacks I can afford to buy into alternatives and make it work together with Zapier. Review Source BO Bee O. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Do not add your credit card information!!! I cancelled and am still getting charged." August 24, 2020 1.0 Terrible customer service. I still haven't been able to cancel my service despite several requests and now going on month 4. Pros I added my credit card info so that I could upload my list and try out the CRM. I ended up cancelling within 24 hours and did so via their online cancellation process. I have been charged 4 times now and despite requesting cancellation several times using their online cancellation process (which by the way according to their terms of service is THE ONLY way you can cancel). I have been disputing the charges with my credit card every month. WHATEVER YOU DO - DO NOT ENTER YOUR CREDIT CARD INFO Cons The inability to cancel despite following their instructions for cancellation to a tee! Reason for choosing Agile CRM I didn't. I chose Hubspot. Review Source Response from Agile CRM October 9, 2020 Hey Bee, We apologize that you had a bad experience with Agile CRM by 500apps. The only reason cancellation policy is so stringent is that we do not want our customers to lose their data once they cancel their subscription. As per your conversation with us after this review, we have cancelled your subscription and refunded your amount. Hope, this helps Thanks Isha VR Verified Reviewer Facebook Ads Guru & Marketing Expert Used the software for: 1-2 years ### "UI looks 2004, but functionality looks 2104" March 7, 2018 4.0 Pros Agile CRM is super robust. It can do some pretty crazy things. Track link clicks and relate them to current users. It has like a million triggers. They offer the free version for you to check out. Pretty cool. Cons The user interface is bland... Nothing cool to see here. I think partially what a lot of people like about CRM's, is there visual (UI) experience. Making it relatively intuitive for employees and new users. Review Source DS Douglas S. Realtor Real Estate Used the software for: 6-12 months ### "It is a Scam" August 5, 2022 1.0 Horrible, it is almost impossible to understand their customer service representatives. It is awful, do not waste your money Pros Nothing, it is awful, do not waste your money Cons Everything, it is awful, do not waste your money Review Source Juan V. Used the software for: Less than 6 months ### "Very user friendly CRM software." June 22, 2017 5.0 Pros It is a perfect for for our online shop, it makes the relationship with the customer so much more personal. Cons There is nothing that stood out which we thought was a problem. all the features we use seems to be working perfectly. Review Source CP Charles P. Owner Computer Hardware Used the software for: 6-12 months ### "Top CRM and support" December 5, 2017 5.0 Streamlined workflow. One software that does it all. Pros This is the CRM that does it all. Low price great support from tech team. Also works with so many popular third parties. Cons Learning curve can be tough but Compared to the other CRMs this one is pretty clean and streamlined. Review Source Vaibhav G. Clinic Admin Hospital & Health Care Used the software for: Less than 6 months ### "A Decent CRM for Startups" August 10, 2022 4.0 Pros Lots of automation like contact upload, integration with Whatsapp, Facebook helped a lot. Cons They don't have in-person training, customer support needs some improvement in response time. Review Source ID Indranil D. Free Lancer Computer Software Used the software for: 1-2 years ### "Best CRM for email campaigns" April 1, 2018 3.0 Pros Best CRM in the market for email campaigns. Easy to use and fully featured. Also it has some cool features like email tracking, clicks tracking and lead generation. Cons The reporting feature in buggy can't rely on it. Importing contacts (to which you would like to add triggers) takes too long. Review Source BS Bri S. Director Client Services Computer Software Used the software for: Less than 6 months ### "Decent for the cost" January 10, 2019 4.0 If you like the price then the system does the job. But its not as comprehensive or user friendly as sales force or Nutshell. Pros \- simple - no extra bells and whistles - ability to customize fields, reporting and admin settings - Cons \- support takes a while to get back to you, they also don't speak English very well - support was unable to import my contact base, they also did not follow up after the support chat I had - don't seem to care for their customers as they should - if you don't pay the full price for the basic plan you have limited functionality - knowledgebase and many support options not available if on free version Review Source SS Sam S. Business Development Used the software for: 1-2 years ### "I use Agile CRM as my CRM and marketing automation platform" August 17, 2017 5.0 Pros The customer service is great - quick and responsive. The platform is highly customizable, which is necessary for how my company uses the platform. I don't really have any complaints about Agile CRM at this point. Any issues I have had, they have been quick to resolve and easy to work with. Review Source Bill Hel Z. Direction Leisure, Travel & Tourism Used the software for: 1-2 years ### "Good CRM & Marketing solution" January 11, 2019 4.0 Pros You can manage everything from the same pixel Cons It is a bit beugguy, but there is a good support Review Source VR Verified Reviewer General Manager Marketing and Advertising Used the software for: 6-12 months ### "One of the BEST" September 22, 2018 5.0 Pros This is one of the best CRM softwares out there, with an easy to use drag-and-drop user interface. Cons Well, the free trial could be extended sinxe you don't see the real benefit in such a limited amount of time. Review Source abdelli S. Student Ambassador Higher Education Used the software for: I used a free trial ### "I am still trying to learn how it works" December 12, 2018 4.0 Pros I like the way how it's easy to create a campaign and a trigger.. Cons I don't know why we can't assign contacts to a specific user because I want to divide every category of contacts to a specific employee. Review Source Abby M. Executive Recruiter Logistics and Supply Chain Used the software for: Less than 6 months ### "Works Well but..." August 28, 2019 4.0 Pros What I like most about Agile: - The trackability of campaigns sent - can hold a lot of contacts Cons What I like least about Agile: - Confusing to use at first - Not sure if I am using the settings correctly Review Source Amsa V. Used the software for: ### "The all in one CRM!" April 18, 2017 4.0 My experience with Agile CRM has been great! It has moved predominantly from good to great since I was an average user earlier and now I cannot move a step in business without Agile CRM! I love the way in which I can add notes, timeline view of all my activities and how the mails can be sent directly from Agile CRM using the right email ID. This is a boon to users like myself who all the time forget recording tasks. Task integration is fantastic which is a must have for SMB's. It is a must try CRM! Review Source VR Verified Reviewer Founding Director Hospitality Used the software for: I used a free trial ### "IT's been really great and helped out within the business a lot to make us sell products better and be great" June 21, 2017 5.0 Pros Much more organise work flow and the sales team are getting more done now that we have this product, Cons Email was a little tricky to setup and we found that it took us a while to work out how to set it up Review Source VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "All-in-one tool that spreads too thin" March 27, 2018 4.0 Pros It's a tool with great potential, but they are trying to do too many things and they aren't doing anything at a highly professional level. Cons The unsubscribe link has to be set up manually for every campaign (yeah, crazy!). And their customer support simply drives you mad on every interaction. Unfortunately, the knowledge base isn't too developed either, so that you could avoid the CS. They are trying to improve, though. Review Source Jason R. Founder & Managing Director Computer Games Used the software for: Less than 6 months ### "AgileCRM is simple to use, easy to implement into your workflow and yet amazingly powerful." July 4, 2017 5.0 Pros \- Super simply and easy to setup. - The entire team was quickly able to understand and start using the system. - It's amazingly powerful when you start to use all of it's functionality. Review Source KK Kostas K. Owner Hospitality Used the software for: I used a free trial ### "Didn't live up to the expectations" July 22, 2019 3.0 Pros No real difference with other similar CRM but the Gmail integration works seamlessly Cons Customer onboarding experience should be improved with better process flows and need to cover more business use cases. Review Source Response from Agile CRM July 31, 2019 Hi Kostas Thanks for your feedback. Agile CRM is an all-in-one customer relationship management software that comes with 30+ integrations. It's a versatile CRM software and not restricted to any specific industry. Our onboarding programs go according to your business plan. Usually, our onboarding experts take your unique requirements into consideration while providing free onboarding session. If you have more questions, please write to us at support@agilecrm.com. Similar Products Featured