# Agile CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Agile CRM the right CRM solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135148/Agile-CRM/reviews --- Agile CRM 4.1 (524) [View alternatives](https://www.capterra.com/p/135148/Agile-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Agile CRM Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews MS Muadzam S Area ManagerRestaurants, 201 - 500 employeesUsed the software for: More than 2 years. “It provides solid security and lets our team manage leads, tasks, and collaboration from one easy platform.“ November 19, 2025 FK Farman K Software DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Many users mention glitches, slowdowns, and other issues with automations or integrations from time to time, which get irritating when relying on the platform for everyday sales and support.“ November 27, 2025 MS Muadzam S Area ManagerRestaurants, 201 - 500 employeesUsed the software for: More than 2 years. “Real-time collaboration and automated workflows boost productivity and make managing multiple locations much easier.“ November 19, 2025 DS D S otherHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: I used a free trial. “Unbelievable response to put garbage data into a CRM as a work around which then negates nearly all the other functionality e.g., Campaigns, Emails, Tracking, etc. “ January 24, 2024 FK Farman K Software DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “This unified view helps teams move faster on opportunities and maintain better relationships without juggling multiple separate tools.“ November 27, 2025 Ana Paula E Environmental ConsultantEnvironmental Services, 2 - 10 employeesUsed the software for: I used a free trial. “It also lacks some functions such as project management, something that certain competencies do have.“ November 15, 2023 AM Alfiya ashfaque M Software Engineer - QAComputer & Network Security, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I have used this for a year and a half and it is pretty good platform to use if you are a sales guy. Since I belong to the engineering team, mostly we use it for collaboration amongst team members for our daily tasks and discuss progress.“ January 28, 2025 AL Aaron L PresidentReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I'm now unable to send even regular text-only emails from our company's gmail account to any yahoo account, regardless of the number of prior emails back and forth between the two.“ October 4, 2022 ## Showing most helpful reviews Showing 1-25 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Roni C. Communications Manager Construction Used the software for: 6-12 months ### "AgileCRM automates digital marketing for us" September 6, 2023 5.0 Agile CRM is the most important program within our company. We use it for the purpose of preserving our customer and prospect databases, managing email rounds, tracking contracts, reporting and a bit of marketing automation. We will often bring people in for a short period of time to use the system, especially if they are in a project management position. The mobile app, which has just been released, is excellent and offers almost all the fundamental features of the web version. Pros Agile CRM has some very remarkable Marketing Automation abilities that we are exploiting for now. It is possible to set up fundraising strategies, automated responses, and with Workato, it is possible to do even more. Agile CRM helps us get an accurate idea of where we are with respect to any possible deal. It monitors the replicas we enter freehand along with exhibits email correspondence and associated people, and handles things with the simple drive of a mouse. It is such an important portion of our company that you may not imagine an existence without it. If we didn't have it, it would mean missing important calls, not having up-to-date contact with many customers, suppliers and prospects, and losing track of them. Cons At the negotiation table, I would like Agile to report the number of days the agreement has lasted in that position. This information can be found in different places, but owning it on the Kanban board would be wonderful. I would like Agile CRM to also exhibit a figure of how existing marketing campaigns and automations relate to each other, in order to avoid nasty or repeated emails and other actions. It would be significantly more optimal if it were possible to access more information on the screen so you wouldn't have to dig so far outside the program and make decisions before executing your projects. Review Source MB Michael B. Founder Financial Services Used the software for: 1-2 years ### "Agile CRM - Lots of features, mediocre execution" February 7, 2024 4.0 I really want to like it. Such a good price for great features and a good UI. But some glitches prevent me from using it any longer. Pros Great features for the price. Nice User Interface. Intuitive. Cons Email marketing bounces back and other email challenges never really got resolved. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Agile CRM I chose it fo price and better features. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) To get more features at a lower price point. Review Source AH An H. Client Relationship Management Marketing and Advertising Used the software for: Less than 6 months ### "Virtual Quality Account, Ease of use" August 27, 2021 3.0 Simple using for only recorded and track deal is fine. If you expect to know in depth as Report, Forecast in Details, Customization as your needs this not a best choices. Pros AgileCRM offer the Score Lead and Star-Rank for People and Company, help you to priority your time to spend on account and feedback to marketing team on their campaign lead. Deal board offer 3 view as complex/tight/wide depend on what you want to see the distances of each stage. Product is offered, include discount too, save your time. People in Company show as table you could choose column and see information you want with scroll to right Cons Default size of column, if you choose much column system narrow size default column as Name it make user hard to recognize account with just few word. Report for only for enterprises plan if below you only offered Weekly Report. Deal Widget shown only line chart, piece chart for forecast revenue/ quantity of deals, cant click to see details Alternatives considered [Salesmate](https://www.capterra.com/p/156234/Salesmate/)[Capsule](https://www.capterra.com/p/124041/Capsule/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Agile CRM They have the same layout as Three column page and better in report, forecast and customization for your need with your unique business and help your sales team. Review Source JM Joshua M. Owner Management Consulting Used the software for: 6-12 months ### "Good little CRM for a great price " April 4, 2021 4.0 Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship. Pros Agile has a very expansive set of features that I could not find on other similarly priced products. It is reasonably priced for solopreneurs and offers a grown-up set of features for even small companies. The system is very configurable and offers user-defined fields for contact, company, and deal records - most other CRM solutions don't. Cons It looks like it needs a facelift - the UI could be improved as it doesn't look like there has been an update in many years. I would like to see a view that combines the information from contact, company, and deal records on one screen. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot was much more money for similar features Review Source DC Divaldo C. CEO Consumer Services Used the software for: 2+ years ### "Fantastic CRM system" January 11, 2023 5.0 I had integrated the agile CRM with facebook and since we had ads running to capture leads, it was spectacular, because the automation was ready, there was a lot of engagement with customers and they felt special. Pros Agile CRM was one of the most important tools for managing my business, excellent for capturing leads, automating and controlling all activities. What I loved most was email automation. Cons Recently they launched another tool and they stopped paying so much attention to this tool, also over the years I tirelessly requested the addition of more currencies which was not done. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Agile CRM in my view seemed simpler to use and with many good features. Review Source TG Tom G. Managing Director Retail Used the software for: 2+ years ### "Good CRM but with some major ongoing bugs that they will not resolve" November 30, 2020 3.0 I have been using since 2008 - connecting JSON nodes to read data directly from Google sheets. I know more about Agile then most of their own staff. I have brought this exact issue many times.... and no change. So beware of this company, and the stupid bugs they refuse to fix. Pros Emails are cheap to send -- JSON node is very powerful allowing high levels of integration and automation. Cons Bug when trying to "copy" a campaign. It just gets stuck after adding the word "copy" to the start of the campaign name, and a pop up saving "saved" does not show. If you don't realise you did not see the popup, then you then think it has made the copy.... but you are still working in the old campaign. Many times this has lead us to overwrite our original campaign. Right now, I simply need to copy the campaign so send another our email for Black Friday. After 30min trying everything, including restarting my computer. I still have this bug and cannot complete a very simple task --- which now is proving very costly. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Agile CRM Hubspot is very expensive, and most thing you can do in Agile -- and Agile is "agile", if you know how to use the tools they have like the JSON nodes. Review Source Response from Agile CRM December 18, 2020 Hi Tom, We are really sad that you had a bad experience with Agile CRM. We have always been a customer focused company and constantly endeavor to deliver the best services. Our product team also focuses on regularly rolling out more advanced and robust features. However, in this process, there remains certain features which are more complex to operate or have a bigger learning path. I recommend you to contact our customer success team for a personalized training so that you can get a better understanding on how to use them more efficiently. Thank you PK Petteri K. Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Great product, unfortenately not updated anymore" December 30, 2023 5.0 Pros The best thing about Agile CRM is the combination of CRM and marketing features, along with its very competitive pricing. I have tested many CRM softwares, and Agile CRM is by far the best for me. Cons The company behind Agile CRM launched 500apps, which includes crm.io; however, crm.io is not as yet as good and easy to use as Agile CRM. Agile CRM is not any more updated. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Agile CRM The Agile CRM had the best price/quality ratio, by far. Switched from [CRM.io](https://www.capterra.com/p/248620/CRMio/) It was kind of a must, because Agile CRM is not anymore updated. Review Source VR Verified Reviewer Digital Marketing Executive Information Technology and Services Used the software for: 1-2 years ### "Agile CRM Review" July 25, 2019 4.0 Overall, I'd say I've had a pretty satisfying experience with the product, nothing out of the world, but gets the job done. Pros \- Contacts import and export is very simple - Calendar and other time management tools are pretty neat - Great integration across multiple marketing tools - Social media and email campaign management is a great add - Detailed report-generation. Cons \- Organisation of different compartments within the tool can be a bit difficult - Rich feature-set leads to a challenging learning curve to go over. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Agile CRM Had the right feature-set and price balance for us at the time. Review Source VR Verified Reviewer Marketing Coordinator Computer Software Used the software for: Less than 6 months ### "stop overpaying for other CRM systems" July 16, 2019 5.0 We use Agile CRM to manage leads that come in from our website or other sources, and manage the deals/prospects further down the funnel. Pros Agile is an extremely cost effective CRM system that provides us with practically everything we need, at a fraction of the cost compared to some other big brand name CRM providers. The interface is intuitive, overall an easy product to use. Cons So far we have no major issues with Agile. We moved off HubSpot to Agile, so we had to find a new platform to host our website on since Agile doesn't do that, but finding a new host plus Agile is still significantly more cost effective than just using HubSpot. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Felt like we were overpaying for HubSpot. Agile's pricing better fits our business size and model. Review Source VR Verified Reviewer Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Intuitive for the most part" August 30, 2019 5.0 I love it so far. Also because it integrates with many of the tools i use. Pros I've been using this tool for a short while now and it's growing on me. It's very intuitive and easy to use. I feel this crm combines the offline and online world perfectly, providing options to track online sales as well as face to face, without overcomplicating things. Cons Although intuitive, I still feel the user interface could be improved to make it even easier to use, I sometimes find myself searching for the next step. A bit of gamification would help. Reason for choosing Agile CRM Integration and both offline and online Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot deels heavy and I can never find the next step Review Source AD Adam D. Customer Success Manager Used the software for: 1-2 years ### "Agile is a Fantastic Solution in a Crowded Market" November 28, 2018 5.0 I feel like I am becoming a CRM expert. I have used and suggested many CRMs over the years, and I feel like I have seen it all. When I look for a CRM in 2018, I ask myself 3 questions. Question 1: Who is going to use these features? If my team lacks tech savviness, if they are going to be picky about the UI, or if they are used to a different platform, you could run into problems. At the end of the day, a CRM should be invisible, and it should be as natural as using your body. If you team struggles to use their tools, you will run into problems. There's no point in blaming your team if the tool is hard to learn. The job needs to be done either way. (Keeping a mobile option in mind is a good idea as well. Don't underestimate the value of client's won at a bar.) Question 2: How quickly will the system be up to 100% functionality? Every day that you team has to track client data on Post-Its is a day that you're throwing information in the trash (and hanging your Marketing + Support out to dry). Expect a month to get set up, but anything over 3 months is too long. Even if you're an enterprise, you can't afford to fly blind for that long. Also, integrations, integrations, integrations... If the sales rep can't demo a tool you use daily running on their CRM, demand a "no commitment demo" period. Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me? The thing about CRMs is that there are hundreds of them. It's impossible to say which one is right for you because in reality, there are probably a dozen you will love. If you feel that you are down to 2 or 3 CRMs that seem identical, they probably are... Go for the one that is priced right and ready to scale WITH YOU. Agile is great on all these fronts. Easy to use. Beautiful UI. Easy to set up. Very affordable option. Love 'em. You won't be disappointed. Pros Agile is so clean. The UI is easy to use right out of the box. Great for small to medium customer bases that use social media. Quick and easy to set up. Support is FANTASTIC! Great automated features. All the great things you would expect from a cloud based CRM: Customer + Deal tracking, notes and communication history, marketing analytics, scheduling, etc. Cons It's hard to call all of these "cons", but let's say "growing pains". Agile is still a young software. We had some problems setting up links between our WordPress site. They were quickly resolved to 100% satisfaction, but they had my boss pulling his hair out for a few days. We have run into a few other issues that I would call "buggy". Some graphical, some needing to refresh a page, but nothing has halted production. All have resolved themselves. Review Source KK Kimberly K. Head of Investor Relations Venture Capital & Private Equity Used the software for: 2+ years ### "The Entire Product is Deeply Flawed and Useless" March 15, 2022 1.0 From the beginning, Agile was an inflexible tool that I managed to use for the very simple tasks of sending out newsletter and other marketing outreach. Reporting was not helpful and seeing lists of contacts was difficult to achieve. Now that the mailing functionality no longer works, we are shifting to a different system. Pros Early on, it was a simple way to send out newsletters and webinar reminders. Cons At some point in mid-2021, the process for sending out email to 10s of thousands of contacts stopped functioning as simply and effectively as it had in the past. My staff (which I use as test cases) was no longer receiving emails, even though it showed in the system that they had received it (and no, it wasn't in spam). When I contacted Customer Support, not only did they not actually have a good solution for how I was to use it going forward, but they said any fix would take at least 2 weeks to implement. That is unacceptable for an online marketing tool that a user has purchased in order to send out email. The bandaids that they provided me would work for one or two mailings and then stop working again. I was regularly trying to get customer support to find me answers but they were never able to solve my problem. The basic functionality that I appreciated - sending out nicely formatted email newsletters - is now completely gone and the platform is useless for our needs. Beyond the fact that it doesn't actually work anymore, the reporting tools are awful and poorly configured. Querying on groups of people is inconsistent and inaccurate. There is no segmentation feature that I found that was actually effective. The email template building tool is inflexible although it is simple to use and looks nice if you can work within its parameters. Review Source VR Verified Reviewer IT Recruiter Information Technology and Services Used the software for: 6-12 months ### "Superb marketing and sales automation software." May 15, 2023 5.0 Pros Agile CRM stands out as a remarkable CRM platform that empowers businesses to efficiently handle customer relationships and sales. This platform provides an extensive array of functionalities, such as automated email campaigns and customizable dashboards, that simplify the retrieval and interaction with customer data. Agile CRM's user-friendly and intuitive nature renders it a perfect selection for businesses regardless of their scale. By leveraging its comprehensive toolkit, businesses can optimize their customer relationship management procedures and boost productivity levels. Cons This application is exceptional; I have no objections. The user interface is easy to use, and the customer support is outstanding. Review Source DK David K. Owner Arts and Crafts Used the software for: Less than 6 months ### "A jumbled mess of features that don't work." August 9, 2019 1.0 I wasn't able to solve any business problems with Agile, as every feature I tried to use was broken or flawed in some way. From importing contacts from a CSV, to Facebook, to any other feature like newsletters and html templates. Pros The automated features, when they did work, were nice. Cons Pretty much every feature had some sort of flaw. From doing absolutely nothing when I clicked on it, to having some requirement that I had to call customer service for to find out. Their customer support is also a joke. After choosing your selection on the phone it will ring and ring then send you to voicemail without notification of doing so. Once you receive a call back, IF you do, you speak with someone you can barely understand, who basically told me that there is nothing they can do for me, their "teams" are working on fixes for my miscellaneous problems, and suggested I try other integrations as a work around. They couldn't give me an expected time they issues will be resolved. Upon trying their work around it wasn't what I needed at all. I was basically told "too bad" and to just sit and wait for a fix. Also, when you try to cancel your subscription it tells you that someone will have to call you to do so, and it could be over 48 hours until they do. Alternatives considered [Signpost](https://www.capterra.com/p/157887/Mia/) Reason for choosing Agile CRM Had better pricing options. Review Source Response from Agile CRM September 19, 2019 Hello David! Thank you for taking the time to review us. We see that you have canceled your account due to some issues with Agile CRM and really sorry to hear about the cancellation. However, we have not are just limited to Call support, rather, we also have Chat and email support for immediate help. With Recent Implementation of Privacy norms, we are restricting on API's but our team is continuously working on Tickets. We have found many customers coming back to us to undo this cancellation request and thus, our team tries to explain the outcomes of the cancellation process and more importantly helps you to meet your business requirements by exploring the various features of our tool. Once the account is canceled, your data gets erased automatically and hence is an irreversible process. Also, we would like to you let you know that we are coming up with 500apps.com which is an ALL-IN-ONE Suite of apps including Social Suite and many useful apps. Write to us at support@agilecrm.com. SS Sergey S. President Medical Devices Used the software for: 2+ years ### "AgileCRM steals emails from billing (!!!)" May 24, 2019 1.0 Pros Good for marketing & sales. Useful automatisation. Cons I would like to raise the question that the system requires you to buy unbranded emails. I have integration of Gmail & Mailgun for outbound emails. And recently by mistake, I have found that AgileCRM steals emails from billing (!!!). By mistake, it has been chosen incorrect email as a sender in the campaign (via Gmail api) and as i have limitations of 200 emails for this gmail account and also i know that via Gmail API impossible to send more than 100 emails, so AgileCRM should send them via Mailgun. However, I found out this emails also haven't been sent via Mailgun (nothing in the log). But AgileCRM considered that emails have been sent (21'000) and deducted money from billing (in other words if AgileCRM stealing your money). Support team know about this problem but they ignoring me. I am looking for other users which also lost money for a group court application against AgileCRM. Review Source Response from Agile CRM July 31, 2019 Hi Sergey Thanks for your feedback. Agile CRM always prioritize its relationship with its valuable customers. We also give priority to customer support over any monetary benefits to maintain 100% customer satisfaction. Mailgun is actually a third-party integration and a lot depends on them to ensure seamless functionality. However, our Support team will make sure Mailgun addresses this issue so that valuable customers like you will not face this issue in the future. To ensure there's no account-specific issue, we would request you to get in touch with our Support team, who will help you to get everything sorted. Please feel free to write us back at support@agilecrm.com for any questions. TS Tyler S. Marketer Health, Wellness and Fitness Used the software for: 1-2 years ### "Really fed up with Agile" November 7, 2019 1.0 God. Awful. Avoid this like the plague. I'm only still using it because we're contractually bound at this point. Pros There are a ton of different tools that they offer, but I say that with a caveat. All these tools are garbage compared to competitor software. Their support leader is actually nice to talk to. I'm sure his software team makes his job a lot more difficult. Cons Where to begin...The landing page tool goes down every week. We've lost thousands of dollars in advertising because of this. Their team offers no resolution and refuses to offer a refund, they simply say "sorry for the inconvenience and we're working on fixing the issue". They'll offer you hours of "credit" which will be exactly the amount of hours that your pages were down. Supposedly their servers don't have enough memory for their users, which is a HUGE red flag for a software company. If you call their support number, the girl always says "our support team is busy right now but someone will call you within the next 20-30 minutes". I've been told that at least 15 times now. And without fail, every time, I have not received a call back within 5 hours. Normally they call back the next day. You can try to schedule a support appointment with their team, but normally they don't have same-day appointments. When their software is down or broken (which happens often), that means you are without a solution until the next day at the earliest. Countless features of the software have bugs and it seems like I'm submitting these issues on a weekly basis. The problems never stop. Reason for choosing Agile CRM It was cheap. And we got what we paid for. Review Source Ken R. CEO Information Technology and Services Used the software for: 2+ years ### "Feature rich, easy to use application that combines Sales Management & Marketing Automation." January 19, 2017 5.0 We were looking for a solution that allows us to work out of a single system for both, marketing automation and sales management. We wanted to make sure that we don't have to piece that combination together using plugins and add-ons but wanted a natively integrated solution. We tried many CRM's and ultimately ended up with agile CRM and have been happy users since. As your confidence in the tool grows, you will be surprised how much it can handle and how configurable it is without becoming a too complex. The support staff has also been world class. Our requirements have always been tended to promptly. Last but not least, it is incredibly well priced, easily 50%-75% cheaper than other, comparable vendors. Pros \- integrates sales management and marketing automation natively - easy to use - feature rich with a lot of add-ons - very well priced - great support team Cons \- Small wish that I have: we have users that would be support users only, while others are sales users only. Would be nice if we could separate license fees on a role basis. But then the overall price we have to pay is still very low so that it really isn't a big issue for us. Review Source Dennis H. Chief Engineer & Co-founder Food & Beverages Used the software for: Less than 6 months ### "Extremely Worthwhile Investment - Time & Money || We tried them all, and picked Agile ||" July 13, 2017 4.0 Pros FEATURES: Pretty much every feature under the sun for automation (even correlating user behavior on website into triggers for a campaign is an effective tool due to how well the cookies work). ON-BOARDING: We've been able to schedule meetings with our on-boarding team who've been great in giving us real world usage scenarios and helping us settle into the product the right way and waste time looking for a way to do something or figuring out best practices from scratch. This is HUGE, very few solutions actually have something like this available to you. CUSTOMER SERVICE: Top. Notch. The chat support is great, they're patient and will stick around answering your questions all day, they even pass suggestions to the development team who actually implement them as new features moving forward if it's something you really need. Which is mind-blowing. OVERALL: It's complex and takes effort to learn what the product offers and how to use it. You're going to have to put the effort in, or it's going to be useless. That being said, once you put the effort in - Agile CRM gives you super powers compared most of your competition (because it takes effort, and requires learning). BOTTOM LINE: Imagine being in an iron man suit hovering above your competitors firing automated marketing missiles of lead-capturing/qualifying/scheduling sales quota destruction! Cons Very much a DIY experience, not enough 'sane defaults'. Needs better testing/preview options for different campaign segments. But these are something all these 'all-in-one' CRMs need. Review Source Adam C. Vice President of Opportunity Used the software for: 6-12 months ### "Not very easy to use as desired, customer support is lacking" August 1, 2018 3.0 Low cost option and an all in one solution if willing to sacrifice efficiency and organization Pros I like that there are multiple features and uses for this software ranging from email marketing to contact management that can all be accessed in one place. The free plan includes some valuable uses as well. Cons The process for organizing and managing follow up calls and sales funnel movement involves too many steps, which reduces the simplicity factor considerably. This has caused me to have to use other functions that weren't intended for the use I ultimately use them for, which can be frustrating. Customer support is outsourced and scheduled in 30 minute blocks of time and once that time is up, you are cut off regardless of resolving your issue and are then directed to scheduling another block of time at a later date. Review Source Response from Agile CRM August 3, 2018 Hi Adam, All our processes are set up to guide you in using our CRM to its full potential and irrespective of the business (size or industry), our product is applicable due to the vast and necessary features we provide. We have a one-time implementation process to help customise the tool as per your business requirements. For this, our training specialists are always ready to help based upon your schedule. For any other issues, you can connect with technical support via chat and email at www.agilecrm.com/support SP Shekhar P. Digital Marketing Information Technology and Services Used the software for: 1-2 years ### "Not good, need lot of improvements and a good developer team" October 11, 2021 3.0 Worst experience. Pros Simplicity, nothing else to like in the CRM. Cons Always has server delay issue, did not send emails to contacts just shows email sent in activities. Worst server, hard to make reports as reports did not get update after email sent. Campaign feature is very basic and hard and also wait nodes in campaign is very poorly managed. Customer care team did not understand queries they just reply server delay. since October 2020. They suggest to move to there new platform which but asks customers to migrate data rather than they migrating data to new platform. Reason for choosing Agile CRM Recommended by colleague. Switched from [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Engagebay was under development phase. Review Source VR Verified Reviewer Senior Software Engineer Information Technology and Services Used the software for: 2+ years ### "Agile CRM - The best management tool" November 22, 2022 5.0 One of the best management tool in current market with low cost. With minimal amount we can easily maintain our project. Pros We can easily track all our project related tasks and all. We can schedule appointments in this tool which is best so far.We can track the work done by every individual easily and also we can micro manage our project. We can track the tickets raized by our customers easily. Cons Sometimes CRM goes down and we cant use the Agile in the down time creates a lot dependency on that tool. Also customer support should be increased for paid members for continuous usage of their application. Reason for choosing Agile CRM Easy access of tool and cost effective. Either small scale or large scale industries can use this tool with out any hussles. Review Source Ezéchiel D. Agent Construction Used the software for: 6-12 months ### "Avis Agile CRM" October 17, 2023 4.0 It's a good software you can use the free version with more than 1000 customers but to benefit from all the features, you need a more expensive subscription Pros It is a very good software for managing projects and tasks and even these clients. It is very great Cons The major problem I encountered is that to benefit from all the features, you have to subscribe to a more expensive plan Review Source VR Verified Reviewer Director Entertainment Used the software for: 2+ years ### "Terrible company behind solid tool" November 27, 2020 3.0 Terrible company behind solid tool. This is how I would summarize this We had been using Agile for years and in the end the main reason we cancelled was because of the customer service and company policies. There was a misunderstanding earlier in the year, where our bank suspended our credit card due to suspected fraud at the exact time that COVID started, which delayed our receipt of the new card by 2 months. The first strike against AgileCRM is that after however many years of being customers, they were not willing to grant us an extension and keep the account running while we waited on this new credit card, essentially shutting down our entire PR operation. The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown. We were absolutely appalled, that after explaining this to their customer support they were unwilling to either refund us for those months or at least credit our account with them. This painted a very clear picture of a short term thinking company that values a quick buck over customer service or loyalty. I'd never do business with this company for any of their projects ever again Pros The tool itself offers some great automation features Cons The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered Review Source SS Slavica S. Sales Operation Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Good value for Money" January 23, 2020 5.0 The support team is very patient and they have schedules available for training 24\*7 for each module and there is no restriction for training. Easy to use, available on mobiles and PC. Pros 24\*7 support and exceptional dedicated support and training Very easy to use and modify. Different modules through single platform Nice visual reports Cons Restrictions in some automation, bit challenged to set up campaigns and missing accounts module Reason for choosing Agile CRM \- simply product -easy to use -all at one place -good for different departments -mobile app Review Source Charlinda B. Used the software for: 1-2 years ### "It truly is a great program" June 3, 2017 5.0 Pros Clients relations are managed, leads generated through webforms are nurtured and the process is automated. Segmenting clients have never been easier and support for the product is fantastic! Keeping track of tasks is an integral part of my daily function and the task management within Agile keeps me on track. Assigning tasks to alternative users are easy. Client records can be as detailed as required and one of the other things I do often is associate specific documentation to individual client contacts. Integration with 3rd parties are easy. The timeline feature is a gem! AgileCRM is truly a great product! Cons The only feature that requires attention is the automation. The campaigns and nodes are limited - even on the paid plans, but I know that Agile is in the process of reviewing this. 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