# Page 3 | Agile CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Agile CRM the right CRM solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135148/Agile-CRM/reviews --- Agile CRM 4.1 (524) [View alternatives](https://www.capterra.com/p/135148/Agile-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Agile CRM ## Showing most helpful reviews Showing 51-75 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sunitha H. NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR Program Development Used the software for: 1-2 years ### "Easy to use and integrate" February 26, 2023 5.0 I have found it to be a great tool for managing customer relationships, automating marketing tasks and tracking leads. It is easy to use and has a lot of features that make it a great choice for small businesses. Pros Agile CRM is an ideal CRM for small business owners and professionals looking for an easy-to-use tool to help manage their customer relationships. Its user-friendly design and array of features, such as email marketing, sales automation, customer service, and a mobile app, make it an ideal choice for streamlining workflow and maximizing customer interactions. Additionally, its reporting feature allows me to track customer relationships and sales performances, which is invaluable to any business. Cons One of the main drawbacks of Agile CRM is its limited customization options. The software is designed to be used in a specific way, and customizing it to fit your business requirements can be a challenge. Review Source MR Michael R. Manager Writing and Editing Used the software for: 2+ years ### "3.5 painful years" February 8, 2021 2.0 I've been with AgileCRM for 3.5 painful years. It's cheap. It's not cheerful. They have never fixed the longstanding issues with Gmail integration (doesn't work unless it's IMAP), Slack (can't choose channels), LinkedIn (variable/doesn't work/breaks all the time), can't resize the windows to take notes, can't use bullets or italics or bold or fonts to format notes. The emails get rejected regularly, even though we use GSuite. Very buggy. Customer service is always quick however, and they are always saying "it will be fixed! No problem sir!" Thousands of dollars spent with them and hours upon hours learning their systems. But I'm trapped so I'll persist in the hope that they get better. Pros Price Customer Service (except for fixing bugs) Hope/promise of it being awesome (which it never seems to rise to) Cons They never fix bugs, as they are always saying, "be patient, it will be "500apps" soon". Clunky interface Doesn't integrate fully with Gmail, despite them claiming it does. They fell out of favour with Google 18 months ago and haven't recovered. Emails to clients bounce WYSIWIG editor is not WYSIWIG or compatible with multiple devices- email formatting clunky Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Agile CRM Price and claimed features. Review Source David F. Managing Partner Media Production Used the software for: 6-12 months ### "The CRM that packs a punch and delivers the lead every time deserves some of the spotlight. " March 31, 2018 5.0 Pros Agile is a diamond in the rough so to speak. It feels like the tech world is a giant popularity contest and the few formed a club and left some of the better players out. Agile may not be listed alongside the trendy inner circle but good for them they stand in a place of their own and the customer is made better for it. When I found Agile I was enticed by their Free plan- not trial but free plan with a good amount of flexibility for a startup to fully integrate the CRM for zero out of pocket. The product will scale with your growth and they have several paid levels so as you step up your monthly plan will step up with you and not kill your cash flow. I really appreciate the email automation and landing page builder inside the CRM. The landing page function is easy to use and makes quick customized landing pages. The other CRM systems are priced much higher and offer similar functionality to Agile and Agile is a fraction of the cost. Now, as with any CRM the learning curve may be high and indeed this was the case for my use of Agile. Cons Agile is not an easy product to just pick up and go. It will require some basic knowledge and a willingness to learn the program. The great news is that Agile offers webinar trainings and onboarding at no extra cost as well as they host a huge assortment of training modules and videos. Review Source LM Lee M. Managing Partner Computer Software Used the software for: 1-2 years ### "Used to be Good - Now nothing more than a scam" January 3, 2022 1.0 Used to use heavily (20,000+ contacts) but it'd become such a broken product I wouldn't recommend it to even the smallest of users. It has no reliability at this point. Pros Agile CRM at one point was a great reasonably-priced solution for start-ups looking for basic contact management with some campaign management features, etc. Sadly, the Pros are long-gone and Agile CRM is nothing more than a scam today with most of the add-on features, as well as basic things like email, hardly ever working. Cons Campaign sending has been flaky for at least 8 months with emails consistently not being sent, no logs tracking info, and a customer service team that always responds "their back-end team will be taking a look at it". As these issues go on for weeks they still bill out the $79 / month enterprise fee per user plus add-on email costs without rectifying the issue. It's gotten so bad that at times users can't even reset their own password because AgileCRM's PW emails won't even send. They blame this on an internal API Key issue - again been weeks on something as simple as resetting your password. This is a total waste of a product at this point. Review Source ibrahim A. Community management Graphic Design Used the software for: 2+ years ### "Mon expérience sur Agile CRM" December 30, 2023 3.0 Je connecte Agile CRM majoritairement aux sites web que je conçois pour mes clients surtout sur les sites e-commerces. Pros La chose qui m'a impression est qu'on a la possibilité de lier ça à ses comptes sociaux. Cons C'est le fait que la réception des messages envoyés ne se fait pas instantanément. Review Source Prudencia F. Technician in Energy and Thermal Engineering Research Used the software for: 2+ years ### "Easy to use" March 13, 2023 4.0 Pros It was easy to set up and I was able to customize it to my needs. It had a wide range of features, from lead management to customer service. I also liked how it had a built-in marketing automation feature, which made it easy to follow up with leads and customers. The customer service team was also very helpful when I had questions. Cons I haven't had any negative experiences with Agile CRM Review Source VR Verified Reviewer Creative Director Marketing and Advertising Used the software for: 2+ years ### "Affordable email marketing and CRM" September 8, 2021 4.0 Pros Easily set up automated campaigns and tag in new subscribers any time. Track and identify your prospects with ease. Cons Customer support isn’t great. Getting ahold of a live person is near impossible. The good news is that the platform is straight forward to work with. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Agile CRM Primarily cost. Review Source VR Verified Reviewer Senior Software Engineer Information Technology and Services Used the software for: 6-12 months ### "This CRM is exceptional and designed with user-friendliness in mind." May 3, 2023 5.0 Pros I highly recommend Agile CRM to any business seeking to improve their customer relationship management. The platform's user-friendly interface and intuitive navigation have made it effortless for me to stay organized and on top of my customer interactions. Moreover, the extensive range of features available is unmatched, and the ability to automate repetitive tasks has been a real game-changer. Overall, my experience with Agile CRM has helped me feel more in control and organized in managing my customer interactions, and I would strongly recommend it. Cons The addition of WooCommerce integrations like PrestaShop and Square Space would be highly desirable. With more options available, users would have greater flexibility in configuring their online stores. Review Source VR Verified Reviewer HR Information Technology and Services Used the software for: Less than 6 months ### "Agile CRM: A Complete and Customizable Solution for Effective Customer Relationship Management" May 11, 2023 5.0 Pros Agile CRM caught my attention because it is a complete CRM platform that offers a wide range of features and tools. From contact management to sales automation, marketing automation, and customer service, Agile CRM covers all the bases. The user interface is straightforward and easy to use, making it a breeze to navigate through the platform. But what really impressed me was the level of customization it provides. I can easily customize the CRM to suit my specific needs and workflows, ensuring that I have the most effective tools at my disposal. Whether I need to manage my contacts, automate my sales processes, or engage with customers through marketing campaigns, Agile CRM has got me covered. It has truly transformed the way I manage my customer relationships and has become an indispensable tool for my business. Cons AgileCRM stands out as the top choice for user-friendly software. Without any hesitation, I can assert that it is exceptional, and I have no grievances whatsoever. Review Source VR Verified Reviewer Directeur de la Relation Client Internet Used the software for: 6-12 months ### "Easy to use CRM for mid -range businesses" June 30, 2017 5.0 To run our e-commerce business, we had to choose between a best of breed CRM (sales centrics) and one covering every touchpoint of the customer journey. After considering and testing solutions like Salesforce, Prosperworks, we finally decided to go for Agile CRM, more likely to fit with our needs regarding the size of our business and the ability to configure by ourselves. After several month of use, we integrated Agile with our CMS (WordPress-Woocommerce), Twilio (telephony and SMS services) and Clickdesk (Video and Live Chat). We've contacted the support team twice, each time issues were efficiently solved. Templates for Marketing Campaigns are usefull and watching video tutorials is enough to set up and personnalize the solution by yourself. By the way, there is a lack of integration between our products database (in the CMS) and Agile CRM : importing contacts and deals is easy, but surprisingly we are unable to import products. Products have to be filled manually : it's time consuming. Beside products management, we strongly recommend Agile CRM for its easy-to-use features. Pros \- Many plugins available - Suport team easy to reach and comprehensive - Managing Marketing Campaigns with many templates and triggers - Sales funnel is natively designed using deals in Agile : allows you to track and forecast sales in a few clicks Cons \- Product Management to quote, complete deals or design reports must be improved Review Source Nissanka S. Software Engineer Computer Software Used the software for: 6-12 months ### "Generous offer of features" May 1, 2019 5.0 agile has made things easy. Now we can conduct successful marketing campaigns not only with our own knowledge, but using the expertise of Agile and making sure there isn’t anything missed. Have addressed most CRM features for the ease of our clients to maintain a healthy link between the customer and organization. Have reduced waiting times with the IVR feature, self service portal etc. generous number of features for marketing/ sales management. All this for final achievement of revenue/sales budgets. Achievement of customer satisfaction goals thereby building a loyal customer base which helps in increasing market share through references. Together with the above, a professional support team and the cost? probably about 10% of the cost of competitive products which means a saving of 900%. And of course you have the chance to experiment with the trial version. AgileCRM is truly agile. The name speaks for itself. Pros I wonder if there is any other CRM with so much of features. Agile has taken care not to wait until customers suggest including new features. I believe Agile has designed this CRM with the customer’s customer in mind. That seems to be the marketing strategy of Agile in selling their CRM. They rather should have introduced this as a total marketing management software than a CRM, as a CRM is only one part of marketing whereas Agile is loaded with almost all features of an ERP. Visible feature are a rich UI, Dashboard, ability to integrate with a host of third party apps, etc. but the invisible is endless, yet user friendly. Thanks to agile, goodbye to many separate hard & soft ware. You have most of it in one clever soft. Cons agile CRM giving all this in one package is that have to complained about. Review Source HM Hanane M. Freelance Marketing and Advertising Used the software for: 6-12 months ### "Content management" January 29, 2024 4.0 A very wonderful experience and still like you Pros The application is easy to use and provides a range of great content management services and features . Cons I didn't find any cons in that it's a good application Review Source JM Jim M. Director Marketing and Advertising Used the software for: 6-12 months ### "Absolute rubbish" July 31, 2017 1.0 Pros The idea is great, the ability to have all this functionality in one package. There is not much else I can say about Agile. Cons Basic functionality which is paramount on any CRM is useless. 30% of the email you send does not reach the recipient. I have contacted Agile 6 times about the same issue from support to top level management, and got zero response other than acknowledgement that this is serious and they would get back to me. Problem has been going for months. Most of the functions are half complete, they are there but don't actually do anything, they have been purely added to say that they have the functionality however it serves no purpose. My advise is don't get sucked into wasting your time and energy on this product as you will be very disappointed. Pay the extra money and get something that actually works. If you cant afford to do that, look at multiple applications that can offer the same service when combined. Just stay away from this thing. Review Source Response from Agile CRM September 14, 2017 Hi Jim! We are sorry to hear about the inconvenience caused. Email delivery is a complicated concept which involves bounces, bulking, ISP feedback loops, email content and spam issues. Typically, the emails should land in junk/spam folders when your customers do not see them in the Inbox. We provide multiple options to deliver emails sent through Agile CRM. You can configure the Outbound email by providing the SMTP details. If you are using Gmail, just provide the login details. Now, what about the high volume of emails? Not to worry, we provide integration with popular email gateway providers like Sendgrid, Amazon SES, Mailgun. Just setup the email gateway by supplying any of the above account details and all your emails from Agile CRM will be routed through your own gateway account. This ensures you have better access to the email delivery stats and independent from from other users. Our friendly Support team is always available at support@agilecrm.com. Evelina R. Used the software for: 1-2 years ### "Agile CRM delivered its promise and exceeded my expectations" July 13, 2017 5.0 Pros There are a lot of pros regarding Agile CRM. To name a few: easy to setup and use, great features for all departments (marketing, sales, accounting etc) and very agile (can adapt to your specific business needs extremely well). Although all the expected functionality is in Agile, there are a lot of integrations for specialized tasks which is very important for being able to have visually "one system". Being able to have the free plan for more than a month was very important as it requires a lot of time to check and select a CRM. Also the free plan provides all the functionality you need to test and learn the CRM. Great support and the price is really good! It saved me a lot of time, money and because of it, I provide more professional services and I'm able to scale much more quickly and have control over by business. Cons The support they provide could be improved. Representatives with higher expertise in Agile would be good as well as offering support during weekends. Review Source AF Amanda F. Gerente Facilities Services Used the software for: 2+ years ### "A melhor para gerenciar Lead" May 14, 2023 5.0 Pros A melhor ferramenta que adquirimos para o gerenciamento e captura de leads. Consigo gerenciar todos os leads e orgazicional da empresa inteiro Cons Há recursos que podem ser melhorados no quisito de relatório. Review Source Mitja P. Creative Director and Founder Entertainment Used the software for: Less than 6 months ### "Buggy and the support is not reliable" May 15, 2017 1.0 Pros The GUI has a nice look and feel and they have a lot of different features. The addition of mass emailing option is a nice addition, but the pricing is a bit off (it gets very expensive very quickly) Cons The GMail gadget stopped working, the import of the deals/opportunities didn't work correctly and after days and days of support and endless "Thank you for your continued patience" the problem wasn't resolved. What's even worse, their support staff has a habit of either not calling when agree or not providing answers when they promised they will. The product is otherwise competitively priced and has a nice interface, but some serious quality and support issues. Review Source Response from Agile CRM September 12, 2017 We thank you for trying Agile CRM and are glad to hear that you liked our modern interface. Sorry to hear that your experience with the product and service is not great. The Gmail gadget helps with the contact details and actions to add tags, notes, tasks, see history from within the Gmail window. If a Gmail contact you are replying to is not present in Agile CRM, you can easily add it to the CRM. The Gmail gadget will not add any more contacts to the CRM when the limit on contacts is reached. Our pricing is very competitive as we allow 10K contacts+companies together to be saved in our basic plan where for a similar number of contacts the pricing for our competitors is much higher. Our Support team does not give up so easily and makes every attempt to provide the solution irrespective of the scope of Support. Sometimes this delays the resolution and we understand the importance of keeping the customer informed. We thank you for your time and helping us with your feedback. Olivier K. Consultant / Business developer Education Management Used the software for: 1-2 years ### "A very powerful and easy to use sales + marketing automation SaaS ! Just great !" July 11, 2017 5.0 Agile CRM provides a very powerful solution to both sales and marketing challenges. Everything is gathered in one place. Benefits are just glaring : time savings, accuracy in commercial and marketing processes. It brings the sales+marketing automation at a very affordable price. A very good solution to grow fast your business on focusing only on extra value tasks when needed. Pros A very powerful CRM with marketing automation mechanisms inside. Possibility to create email scenarios, to attribute points to actions done by leads to check the maturity before contacting them. Possibilities of action are really impressive (even in the free version). I really like the possibility to design the landing page within the solution and connect it to the website directly. You can create a whole scenario from social media to CRM attributing points to leads regarding the action they have performed. It's absolutely great. It's like having the power of a big sales team in the hand of one person. Review Source AL Aaron L. President Real Estate Used the software for: Less than 6 months ### "Stay away - will IRREPARABLY DAMAGE your ability to send emails to even your existing customers" October 4, 2022 1.0 In a word, awful. Setup is confusing. First you're presented the option to link your gmail account--I did. But it did not work. Engaged chat support. They tell me to disable the link, and to use a very convoluted process to first enable 2FA on our entire company's google account users, then set up a App Password in Google Account, then provide it to Agile as p/w when setting up IMAP/SMTP instead. I had followed the nagging setup icon instructions to create MX and TXT records as well, which chat support specifically told me to remove. I then sent an initial email in two batches of 15 receipients - existing customers we communicate with often in our business (they're tenants of our property management company). Gmail accounts received, Yahoo accounts got a 554 Permanent Error rejection response. I tried a stripped down version from within gmail (not Agile)--but then got the same 554 error. Sent a freshly composed email to a yahoo account of mine, as a test--same 554 error. These are all yahoo email addresses that have lots of prior back-and-forth with our company gmail account. Now however, Agile has created this 554 email leaving us completely unable to communicate with about 1/3 of our tenants. This is an irreparable harm. NOTHING IS WORTH THIS. Pros I was drawn in by the lure of a free product. Cons I'm now unable to send even regular text-only emails from our company's gmail account to any yahoo account, regardless of the number of prior emails back and forth between the two. We effectively now cannot use email to communicate with our existing customers reliably. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Agile CRM Cost (free) and what seemed like a lot of good reviews. Review Source Jennifer H. Real Estate Used the software for: I used a free trial ### "Really wanted to like this one" December 18, 2015 3.0 I've been searching for a new CRM for my real estate business. I need something cost-effective, and that I'll actually use. I had high hopes for Agile, as the price is definitely right. Sadly there are several ways this program falls short. Pros Agile CRM has a great interface--clean, simple, easy to understand. Linking my IMAP email was easy. Click on a contact, and it brings up all your interactions (emails) in a spiffy timeline. The Deals page stands out, as milestones are arranged as simple columns--it's easy to see where all your deals stand. Cons There doesn't seem to be any way to customize the layout--for example, I don't need to see Companies or Cases, but I can't hide them. The biggest issue with Agile is glitchy software. The CRM provides integrations with Facebook, Twitter and Google + but I am constantly having to re-authorize Twitter and Google +. When you add a contact it suggests Facebook, Google + and Twitter profiles that could match, but it doesn't do a very good job (many contacts with large social media presence were not discovered). As well, there is no way to check out the social media profiles the system suggests to see if it's correct, as once you click on one, it attaches it to the contact. Support is 'over eager'. Once I signed up, a support person phoned me at 5:50am (my business hours of 9am-6pm and time zone were already configured). Then he emailed me, suggesting I book a time with him for Q & A, which I did, at 11am. He then called me at 10:30am asking if I needed anything immediately before our call. I spoke to him on our call at 11:00am and then he called me AGAIN that afternoon to see if I had any questions. He also emailed me multiple times. Since then, I've had another support person email me multiple times as well. This aggressivness really turns me off. Review Source Pedro T. CEO Education Management Used the software for: 1-2 years ### "Not yet fully polished CRM and Marketing Automation system" May 9, 2021 3.0 Pros It's easy to start using and understand the basics, namely the automations, email marketing and sales segmentation. It offers a customer support area that can be used quite conveniently. Integrates quite well with Zapier and with that, with 1000's of other apps. Cons The whole service is not very polished, and lacks the visual attractiveness (eg email marketing). The landing pages option is quite rudimentary. But surely these are areas that with time and effort can be significantly improved. Review Source MT Marc T. Responsable e-commerce Sporting Goods Used the software for: 1-2 years ### "La plateforme qui répond à tous nos besoins" July 30, 2023 4.0 Agile CRM est un excellent outil très polyvalent pour une entreprise qui fonctionne sur le mode start-up, nous recommandons son utilisation. Pros Agile CRM est un logiciel à l'interface moderne et qui répond à toutes les demandes d'une entreprise telle que la notre: saisie et suivi commercial de nouveaux leads et ensuite gestion du clients avec de l'automation. Cons Étant donné que l'outil est dense, la prise en main peut etre un peu complexe mais on s'y fait vite. Review Source BB Bill B. Owner Information Technology and Services Used the software for: I used a free trial ### "Nice most-in-one CRM/Marketing engine for small biz" October 26, 2018 5.0 I need a place to store all of my interactions with contacts of all types. I need to be able to review a contact and know what stage we are in, last touch, next step, and simply who said what. Agile supplies all that. I want to improve my marketing outreach and I believe Agile will help me organize and systematize those efforts. Pros Agile CRM is purpose built (according to the makers) for keeping up with a growing start-up or small business. It handles the usual contacts, appointments, lead tracking and so on, but has a strong email and social marketing component. You can optionally tie in your email and telephony to Agile CRM to keep track of lead and customer interactions (though I have not implemented either at this time.) They are fairly generous with the free level, there are enough core features enabled to allow a fair trial and limits on number of contacts, emails, even API calls are sufficient for a small business. Their free tier is actually not a trial, you can stay on free as long as it meets your needs. One more thing, Agile has quite a few integrations available, among them Stripe, PayPal, FreshBooks, QuickBooks, and Xero. They have a functional API so if you are so inclined you can integrate Agile with almost anything, whether there is a widget for it or not. Cons There are a lot of moving parts, which is not necessarily a bad thing if they all help push your goals ahead. But it is more complex than many small business web applications, because it tries to do more. So it takes more of a time investment to begin to benefit from Agile. I am phasing into each component and I haven't reached some yet. I have wished for a few more customization options, in display attributes - layout, colors, and also data - what fields are displayed in lists, what sort criteria, Review Source SC Simone C. CISUP Director Higher Education Used the software for: 1-2 years ### "Soluzione di vendita e marketing all-in-one" March 6, 2023 5.0 Sono estremamente soddisfatto di Agile CRM e lo consiglio vivamente a chiunque cerchi una soluzione CRM conveniente ed efficiente. Pros Agile CRM è stato un punto di svolta per i miei sforzi di vendita e marketing. È incredibilmente facile da usare e si integra perfettamente con altri strumenti, rendendolo una soluzione all-in-one per la gestione di contatti, campagne e generazione di lead. Cons L'unico problema che ho riscontrato con Agile CRM è che gli strumenti di automazione possono essere un po' difficili da configurare correttamente. Review Source AL Amanda L. Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Great Little CRM But Not Geared For The Australian Market" April 14, 2021 4.0 The product itself is excellent. The organisation behind it not so. Pros This is a fantastic program that I've established successfully with three clients so far. I've found it excellent to use with ample support documents to set up and deploy without assistance. For the money, I think it's pretty good after assessing quite a number of alternatives. Cons This is a BIG con! If you are in Australia, prepare for repeat 4am phone calls from their sales team and agents who clearly do not understand timezones. Despite providing feedback on a number of occasions, it still continues on a weekly basis. I am gobsmacked that a global company with a product of this quality, can't get their timezone planner better organised. Review Source Chamath N. Chief Technology Officer Computer Software Used the software for: 6-12 months ### "Sales and marketing CRM for developing bussinesses" December 30, 2019 5.0 Agile is still immature software but I can see that they are working to improve the software. So, I conclude, saying that it is still worthy of using Agile CRM. Pros Many people want to work in one place. The significant advantage of the CRM software is that it gives you to optimize almost everything. Every task is based on sales and marketing. Generating and regenerating reports and records are things that you need to show to companies. The pross include cleanliness. The UI in the process is easy - to - use task. It is even suitable for small and medium scale bases for customers through the use of social media. There are no complexities. It is effortless to set up, and it is quick. Cons The customer support area should be improved more. For the first time, users may take a bit longer time to learn the Agile CRM but they have very good learning materials. I have faced some UI/UX issues with the calendar, I think they will work on that and it will be improved in upcoming versions. Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.