# Page 6 | Agile CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Agile CRM the right CRM solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135148/Agile-CRM/reviews --- Agile CRM 4.1 (524) [View alternatives](https://www.capterra.com/p/135148/Agile-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Agile CRM ## Showing most helpful reviews Showing 126-150 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Used the software for: 2+ years ### "Decent CRM tool with both +ves and -ves" October 4, 2018 4.0 Pros Easy to use CRM that has multiple features. Contact’s timelines show all the interactions making it easy to progress. Automation and Campaigns are easy and work well. Cons Customer Service is quite off. Takes a long time of understand the issue and bounces around to a few executives. Interface is quite slow and lags quite a bit. Review Source Response from Agile CRM October 24, 2018 Thank you for taking your time in providing this feedback. Agile CRM has been designed for users to meet their business requirements with ease. Therefore, it has been rated as the best all-in-one CRM as it provides sales, marketing and service automation on a single platform. We understand support is very important and hence, we provide support through multiple channels like Chat, Email and Voice (24\*5). Here is a look at what our customers have been saying about our support - https://www.agilecrm.com/testimonials AR Angelique R. community manager Accounting Used the software for: 2+ years ### "agile crm product - An all in one CRM for all your business needs" January 29, 2020 5.0 Exceptional!! Pros Agile CRM is an all in one CRM for all our needs. We are into accounting industry and use this tool to manage our contacts and send then Newsletters whenever required. It has the Helpdesk section which will help you answer your customer queries from within the Helpdesk section. You can create a Landing page and Knowledgebase in your Agile account and publish the same using your DNS server to make this accessible to your customers across the globe. They have a very good Support team and their Onboarding sessions help you explore the features of the tool. Cons There are no such things that can't be liked in this tool. Everything is useful. Reason for choosing Agile CRM The pricing of the tool and the features available in the tool. Review Source Dan H. President Marketing and Advertising Used the software for: 2+ years ### "Best CRM on the market. Easiest to use, and easiest to customize for advanced teams." September 13, 2017 5.0 Pros The software integrates marketing and sales very easily, and users/admins can customize the workflow very easily. We've built an entire inside sale company on the back of AgileCRM. Cons The company is growing (not a con to them), and there are some growing pains due to resource issues. But, they are getting it right almost all of the time. Review Source DS D S. other Health, Wellness and Fitness Used the software for: I used a free trial ### "Very limited contacts" January 24, 2024 3.0 Spent a lot of time setting up base contact database only to learn that contacts cannot share email addresses. THE ENTIRE AgileCRM suite requires Contact to have a unique email address in order to work. Zero notion of households, families, groups which share accounts or emails. Absolutely insane that a "modern" CRM determines uniqueness by email address. Contacted support and their response was to put dummy data into email address and that no other customers complain. Unbelievable response to put garbage data into a CRM as a work around which then negates nearly all the other functionality e.g., Campaigns, Emails, Tracking, etc. What a massive disappointment and waste of time. Pros Potentially robust functionality of campaigns, mail, newsletters, etc. Cons Very limited functionality if contacts need to share an email address. Poor, borderline arrogant support. Review Source Marija Š. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Complicated, some key features missing " February 13, 2021 3.0 The customer service team is great, but they really need to work on their contact management features, campaign building features etc. Pros Building email campaigns is fairly simple Cons Features like bulk actions based on contact name / email, selecting unsubscribed contacts from the campaign reports tab etc. are missing. Review Source VR Verified Reviewer Founder Management Consulting Used the software for: 6-12 months ### "Compact CRM That Works But Room For Improvement" July 12, 2017 4.0 Pros Easily managing contacts,campaigns, sales pipeline to spark a conversation with potential leads, engage with them to nurture them for sales. I like the separation of the Marketing and Sales tab because people use the features differently. Cons The Google Analytics integration needs work, it still ahs to be linked manually and its a tedious process. The campaign creator can be more elaborated with features. Right now its an exact copy of the one from Mailchimp, it has the essentials but its not unique. I am also missing a feature to send an attachment to various contacts by email, this can only be done in 1-on-1 emails currently. Review Source VR Verified Reviewer Project Consultant Marketing and Advertising Used the software for: 2+ years ### "Powerful free tool up to 10 users!" November 11, 2019 5.0 Fairly good experience in general. I strongly recommend it to ogranizations that are looking for an all-in-one solution, especially if you are 10 or less strong! Pros The dashboard is by far the best I've seen out of CRMs of its kind. I've found that CRMs that are free up 'X' amount of users, the dashboard lacks. With AgileCRM I soon discovered that is not the case. Very powerful dashboard. The integration capability is powerful, and easy to set up. Cons Given Agile is considerably robust for a CRM of its kind, it will take some time to adopt, but then again if your organization is 10 or less strong, it's free so I see no justification to not invest time into making sure the team know show to use it. Review Source JM Johan M. Regional Operations Manager Hospitality Used the software for: I used a free trial ### "Excellent CRM with flexibility " October 11, 2022 5.0 Very good experience and surprising easy to work with. Pros Tried and tested CRM that gives the customer piece of mind. Value for money product. Cons Not much, as it has gone through most of the challenges any client encounter. Reason for choosing Agile CRM It was recommended by a friend. Review Source Steven D. Founder and Managing Director Education Management Used the software for: 1-2 years ### "Agile CRM... the perfect companion to a growing business" September 14, 2017 5.0 Pros The features I like most Include the ease with which I can add a lead, or have leads add themselves to my AgileCRM through my WordPress site the ability to set up triggers and add my leads to specific campaigns. AgileCRM Is by far the most affordable and most powerful package for small businesses. Cons I would like AchieverReady to have two staff members simultaneously access the system. Also, some services to manage the success of email campaigns would be nice. Review Source VR Verified Reviewer Manager - Sales Internet Used the software for: 2+ years ### "Great CRM with abundant features and good set of integrations" June 14, 2018 4.0 Pros Used it majorly for Sales Activities. Great Automation options to follow-up with prospects, user friendly UI. Managing Contacts and Deals is quite easy. Emails reports, along with other reports, is wonderful. The Free version is definitely useful for someone who is just starting-up with enough features to get going. Form Creation is easy as well which can be effortlessly integrated with your website. Cons Their support team is slow in understanding issues. There is a clear disconnect between the Deals and the Contacts. Updating a Deal doesn't affect the related contact unless there is an automation in place for the same. The emails sent from AgileCRM, at times, seem to be flagged as spam. Review Source TF Tayandra F. diretor Consumer Services Used the software for: 1-2 years ### "Crm" January 8, 2023 5.0 Quase todos, leads, contatos, lembretes, sempre consigo reagendar quando o cliente não responde. Pros Como cliente eu gostei do programa, bem usual. Cons Complicadinho e dificil de mexer, tem que ter alguém especializado nele para ensinar todas as suas categorias e tudo o que o software tem para oferecer. Review Source Mark W. Used the software for: Less than 6 months ### "Build a complete business automation system, without needing a PHD" June 22, 2017 4.0 Pros AgileCRM is one complete platform that you can integrate ALL parts of the business sales funnel. You don't need a PHD to design complicated system architecture and log in and out of 5 different programs to gain a holistic view of leads, lead conversions, sales and follow-up activities. AgileCRM provides an intuitive campaign builder, that provides functionality of CRM system which cost 10x per month. Agile is scalable and allows the initial investment in set-up time/effort and energy to be scaled up to the number of users that are needed to operate the business. So at start-up stage a business can build systems, that can be used when the business grows to a large business Cons There is not much not to like. Agile has a few minor bugs, which are on the development road-map, but that is a normal part of SaaS. There was difficulties attaching documents to campaign emails, which was a requirement of the systems I was designing. Review Source JN Jacques N. MD Marketing and Advertising Used the software for: 2+ years ### "Agile as a CRM" April 28, 2022 3.0 I ended up cancelling my subscription as parts of the CRM did not function properly, especially marketing automations Pros The price was attractive and the client database was comprehensive. Cons Marketing Automation was not reliable at all. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Agile CRM Price was beter Review Source MP Mike P. President Writing and Editing Used the software for: 6-12 months ### "Started off working fine, then started having problems" September 6, 2022 3.0 Agile would have been an adequate CRM/marketing automation system if not for the limitations on automation and the bugs that the company left up to the customers to find and then work around. Pros Liked the ability to tag and segment contacts, make bulk updates, etc. Cons The amount of automation is limited. Cannot develop a long-range program without running into the limits on "nodes" per sequence or number of sequences. Especially when lead-scoring based on activity requires a node. Eventually cancelled when program bugs resulted in not being able to send bulk emails without manually splitting them into groups and sending a small amount per day. After two months of this, we gave up. Reason for choosing Agile CRM Was a good value (we thought) for the price. Review Source Pau R. CEO Judiciary Used the software for: 1-2 years ### "Run away from them" December 4, 2021 1.0 One of the worst experience I ever had in 10 years in business. Pros Nothing. Run away as fast as you can from this company. Cons They had a service outage that lasted more than 10 days and they didn't even bother to communicate that to their clients. After a month they weren't still able to resume all the mails that were pending to be sent. They made us lost thousands of dollars in revenue plus 10s of hours to solve the incident and migrate to another company. Review Source VR Verified Reviewer Assistant Professor Pediatric Hospital & Health Care Used the software for: 6-12 months ### "Enhancing Customer Satisfaction with Agile CRM's Powerful Features" May 22, 2023 5.0 Pros I am highly impressed with Agile CRM as a comprehensive customer relationship management solution. It offers an intuitive interface, robust customization, advanced reporting, seamless integrations, powerful automation, mobile accessibility, and secure cloud storage. It empowers businesses to scale rapidly while delivering personalized customer service. Cons I have found this tool to be an exceptional management tool, and I haven't faced any negative side effects. The overall experience has been completely trouble-free. Review Source DD Declan D. CEO Marketing and Advertising Used the software for: 1-2 years ### "Agile CRM isn't the kind of CRM I was looking for,though they have good email tools for large lists" August 17, 2017 3.0 Ability to manage large email lists and send them through SendGrid, saving us money and allowing us to manage without the exorbitant costs of an ESP. Deliverability was good as well. Pros Ability to integrate with SendGrid, so we could send out volumes (over 100K) email lists and do some basic cleaning. For the bigger email lists, it was an excellent tool that also let me segment, clean, and manage the tasks easily. Cons I don't see a ton of value in the CRM end, it's like many CRMs which are either good at CRM or good at email. This one is good at email, and doesn't tie into any sort of project management style or contact follow up I'd look for....but for sending out emails in general, great. Review Source Response from Agile CRM September 12, 2017 Thank you Declan for taking the time to review Agile CRM. We are glad that you liked the Email deliverability and managing the Contact list. We thank you for choosing a CRM product which is All-In-One, Modern and Affordable. Today, there are many CRMs in the market which are specialized for a specific purpose like Marketing, Sales or Support. Agile CRM is just designed to solve all the three purposes on a single platform. Our Task Management and Deal tracks help you to effectively manage your Sales and can be automated with our Campaigns in Marketing Automation. We request you to elaborate on the project management by emailing us directly at support@agilecrm.com. TTB Tara Tiger B. Founder and Chief Encouragement Officer Consumer Goods Used the software for: 6-12 months ### "Breadth of features including customized marketing funnels but overwhelming to manage" March 23, 2019 3.0 It is entirely likely that I started using Agile CRM too early in their release. The navigation and discoverability was difficult to comprehend and I felt like I was clicking all over the place to do what I needed to do. They went out of the gate with too many features and I immediately felt overwhelmed. I would have liked to start basic and add on as needed. Pros \- Marketing funnels were highly customizable - CRM and Inbound marketing worked well together - Customer support was quick to respond Cons \- Time consuming to setup a funnel - Difficult to test if a funnel worked before going live - Integration with Shopify was not robust Review Source Response from Agile CRM April 2, 2019 Hi Tara, Thanks for your review. Agile CRM is specifically built considering the needs of small and medium-sized businesses. With its all-in-one sales, marketing, and service automation, Agile CRM helps businesses to sell and market like the Fortune 500. Agile CRM comes with many features and integrations. To ensure our customers do not feel overwhelmed with the features we offer, we have our success coaches who help our customers implement the product in their businesses. You can reach out to them by visiting agilecrm.com/support. Alessandro R. Used the software for: 2+ years ### "Such a lovely program for automation marketing." May 22, 2017 5.0 Pros I like the easiest to use interface and tools and features that let me automate my business which is amazing. Cons I think agile can improve their customer support a bit more and particularly there should have a paused or discard function to cancel any email sending. Review Source Brandon M. Creative Strategist Marketing and Advertising Used the software for: 6-12 months ### "Alternative to Expensive InfusionSoft / Ontraport" December 4, 2018 4.0 While I wanted something more simple for myself, I opted for a cleaner watered down version of another product for my industry. However, I have recommended this software to multiple clients that were looking for something super powerful to integrate and run through all of their systems. Pros Cost, Features, Options, Tutorials, all super beneficial and could be considered superior to both InfusionSoft & OntraPort. Most importantly, they continue to update and stay on top of their tech. InfusionSoft for example stays pretty dated and just updates their blogs. This CRM system is Powerful, Integrates with almost everything now through Zapier as well, I believe WebHooks, and won't leave you disappointed if you are a feature hungry tech expert. Cons Still, a more in-depth email builder which follows the more cumbersome building out like the two alternatives mentioned. It could be made cleaner, easier to implement, and have a cleaner operating UX (user experience) and design. Overall, it takes the cake on price. Review Source VR Verified Reviewer Business Development Manager Information Technology and Services Used the software for: 6-12 months ### "CRM we all need !!!" September 12, 2019 5.0 salesforce was bit expensive and we got all the features in agile crm so its a win win situation for my company. Pros As a sales men we need CRM tool to keep a track of our customer. Ability to customize software further provides us maintain our pipeline in robust manner Cons they can have live chat support like many software instead of asking to book call everytime . I think this is the only bad part Review Source JS Javier S. CEO Entertainment Used the software for: 2+ years ### "Great Customer Support and Features" January 29, 2020 4.0 Pros Their customer support is great as the hability to send personalized bulk emails. Cons User interface and report customization. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Insightly](https://www.capterra.com/p/130671/Insightly/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Agile CRM It's a platform full of great features with no surprises in the fee. Switched from [OnePageCRM](https://www.capterra.com/p/157679/OnePageCRM/) The relationship beetween price and features Review Source BS Ben S. Digital Marketing Consultant Marketing and Advertising Used the software for: 6-12 months ### "The most cost-effective marketing automation and CRM solution I can find" May 11, 2020 5.0 I was originally looking for a marketing automation system for myself, but most are incredibly expensive. I decided to try it and, after a brief learning period, have really fallen in love with it. I've ended up recommending it many of my B2B clients and startup clients, who similarly are limited in budget. They are sceptical at first but then realise just how much it can do and how it can replace lots of existing disjointed (and expensive) tools. Look, I'm sure Hubspot and the likes have benefits in some areas - but when you account for the cost difference it really is difficult to justify spending so much more! Pros \- it's almost an all-in-one product, but at a much more accessible price - for the most part, the product is easy to use and I like how you can setup automations in an intuitive way - when used correctly, the power of the product is so insightful - PRICE! Cons \- I think the platform overall could do with a cleaner design - Sometimes it can be a bit tricky to find the thing you need (but customer service have always been quick to help) - Would love some newer and more modern templates in emails etc. - LinkedIn integration would make a huge difference Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Reason for choosing Agile CRM Mainly price, the free trial, and the breadth of features Review Source Sebastian G. Leiter Marketing Information Technology and Services Used the software for: 2+ years ### "Marketing Autoamtion for smaller companies" July 10, 2017 5.0 We use the product for our complete marketing automation and lead management processes and it well suited for ding this. It offers a complete solution for an affordable price. Pros easy to use easy to implement low price complete functionality Cons support based in India no European subsidiary Review Source Rohit P. Digital Marketing Consultant Internet Used the software for: 2+ years ### "Affordable software, which does everything for a small business" September 20, 2018 5.0 Pros Sales, marketing and service at one place at a single cost. Easy to use interface. Timeline information about the contact and notes against each contact to recall the complete communication. Calling facility from the tool. LinkedIn and Twitter integration of the contacts, easy to reach out on their social channels. Cons Branding of emails, which can be removed at a cost. Limitation of email we send per day. The nodes in the campaigns are limited to 50, but we can add a node to connect campaigns. This limit should not be there. Progressive profiling of the customer not possible using forms. 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