# Page 9 | Agile CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Agile CRM the right CRM solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135148/Agile-CRM/reviews --- Agile CRM 4.1 (524) [View alternatives](https://www.capterra.com/p/135148/Agile-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Agile CRM ## Showing most helpful reviews Showing 201-225 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mahdi M. Cofounder Food & Beverages Used the software for: 6-12 months ### "you cant cancel subscription" August 23, 2018 3.0 Pros I have used the service for about 6 months. UI & UX is good, and there are lots of useful functions Cons website is very slow and it bothers you. The more important point is if you want to cancel subscription, It has a very long procedure and they want to force you to continue using service. Review Source Response from Agile CRM September 20, 2018 Thanks for appreciating our UI/UX. Our goal is to ensure you meet your business needs through our All-in-One tool and do business like the Fortune 500. Once the account is cancelled, your data gets erased automatically and hence is an irreversible process. We have found many customers coming back to us to undo this cancellation request and thus, our team tries to explain about the outcomes of the cancellation process and more importantly helps you to meet your business requirements by exploring the various features of our tool. BD Brandon D. Sale Director Airlines/Aviation Used the software for: 2+ years ### "Agile Review" October 6, 2020 5.0 Agile as mentioned provides a reliable service, and geared toward small-mid sized businesses. Larger companies would find better options. Pros Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy. Cons Agile has some limitations with ERP features, two different softwares are utilized due to needs of each department. Preference would be for a one stop shop. Review Source Josh K. Used the software for: 6-12 months ### "It was a great solution to our needs" May 19, 2017 5.0 Pros The ability to create complex workflows based on our needs. We were taking a lot of manual work suppressing people who responded to our emails but with this beauty we are doing it automatically now. Cons I would like to see folders or categories on the campaigns section so we can organize better. However this is nothing compared to all their great features. Review Source LR Lindy R. CEO Executive Office Used the software for: 6-12 months ### "It's good for small business" October 7, 2020 3.0 A client wanted a solution to be able to send emails when people signed up for information. We decided not to use it. Pros I liked the way they described it and all of the features it has. I liked that it works with Zapier and I could create Zaps to maximize usability. Cons I didn't like that the emails weren't easily customizable. They did not look like professional emails like ones sent with Mailchimp or Constant Contact. Review Source Response from Agile CRM October 16, 2020 Hi Lindy, We are glad that you liked your experience with Agile CRM. Built with love for small businesses, Agile CRM offers multiple set of features in an all-in-one system. With Agile CRM, you can handle all your sales, marketing and customer service automation needs from a single place. True, it can be easily integrated with many popular solutions like Zapier so that you can still work with your existing solutions and transfer the important data seamlessly. With Agile CRM, we offer a full-fledged marketing automation solution wherein you get access to easily customizable email templates. The email templates are many in numbers to suit the particular demands of different industries, business requirements etc. Also, you can easily customize them with our drag and drop feature. We recommend you to go through our demo videos to take full advantage of all the features. Hope you continue to have a good experience with Agile CRM. Thanks Scott M. Founder, Director E-Learning Used the software for: 1-2 years ### "A fantastic Inbound marketing system for the price. Excellent support" September 26, 2017 4.0 It is a great product for inbound marketing and sales support for my various sales funnels. Additionally, they are truly excellent with their customer support. Pros Great support, and full-featured inbound marketing system (forms, landing pages, campaigns, etc.). Most other competitive systems are far more expensive (and/or) are in different platforms (ie. campaigns, but not landing pages or forms) Cons The CRM is a bit weak. It doesn't really have features for various types of interactions (social, in-person) outside of phone calls. The mobile solution leaves a lot to be desired. Review Source Quincy L. Used the software for: Less than 6 months ### "The Secret Sauce every small business needs!" June 13, 2017 5.0 Pros Agile CRM integrates with my Quickbooks Online account. Awesome contact management with its marketing automation and HTML email templates. They don't hold their features hostage just to get you to pay more. You get 98% of the features with the lowest priced plan. You don't need to sign up for web hosting as long as you have a domain name, and only need a series of landing pages. Just use domains.google.com to purchase a domain and create free new sub-domains. Point the landing pages at your sub-domains and bam, you have a complete website for super cheap! Not to mention it's lead capturing abilities, client timeline view (super awesome), ... just everything. More than worth your time! Review Source FA Fabien A. CEO Computer Software Used the software for: 6-12 months ### "A éviter à tout prix " August 4, 2021 2.0 Très peu de problème résolus en fait, beaucoup créés en revanche. Pros Logiciel basique facile pour importer des données Cons Impossible de télécharger votre bases de données - impossible d'en sortir sans tout y abandonner. Le business model est pernicieux voire malveillant à ce sujet. Interface utilisateur plutôt mal pensée. Support inexistant : joignable mais ne résoud aucun problème. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Agile CRM Prix & facilité d'import : c'est un saas basique avec un support en ligne ou par mail qui n'est pas là pour régler les problèmes mais les faire durer. Review Source MS Michael S. CEO & Co-Founder Computer Software Used the software for: Less than 6 months ### "Need a all in one tool? Agile CRM does solve that!" July 5, 2017 5.0 We are able to handle all sales, support & marketing activities with AgileCRM. The biggest benefit is indeed, that everything is in one tool. On top of it, you can even add widgets for your accounting so everything can be done from within Agile. Pros We was probably testing every available CRM on the market for quite a long time. The reason of chosing AgileCRM, is simple. It combines everything we need to have. A CRM, a Helpdesk with Ticketsystem, a Livechat and even a Marketing Module with campaign dripping feature. Once you got to know the system and the way how it works, you are able to simply keep yourself updated to everything which is going on with your clients and prospects. We also appreciate the quick help we always got from their support team. Literally, we do feel very comfortable with it and can highly recommend it to everyone who is searching for a solution which is covering all aspects of it's business. Cons I have to admit, it was a bit of a learning process in order to get used to the way stuff is handled in AgileCRM. However, you have to do this anyways with every CRM Solution. Review Source SP Sasha P. CEO Photography Used the software for: 2+ years ### "My least favorite" January 10, 2021 3.0 Not good at all. I wish there was more I could say and I wished I was able to say at least one good thing but none come to mind. Pros Other than having to use it every single day for the last 2 years there's not much fun stuff I can say. Honestly... Cons Most if not all...I don't remember seeing one great thing about this CRM. There were wayyyyyy too many glitches and bugs. I had a number of bad reports in my role at a previous job using this too. Review Source KV Karthick V. Senior Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Best CRM with project management" April 6, 2022 5.0 I used Agile CRM for Salesforce automation with BI dashboard. Tell you what, it really helped us to acheive our business goal. Overall satisfied with the experience. Pros Good Interface design with graphical dashboards, excellent case management and great tracking of customer transactions. Cons Limitation in features and automation of process needs to be more consistent. Apart from these , it is lifesaver for users . Review Source Sergio D. Integration Manager Marketing and Advertising Used the software for: 1-2 years ### "Worth the money" September 18, 2017 5.0 Pros I can only review the marketing area, is the only one that I use. I have made some email campaigns for prospects depending on the activity that they have made on our website, this is an automatic campaign, it has made us save a lot of time and easily convert some of these prospects on customers. - Easy to generate marketing campaigns with drag and drop interface. - Zapier integration. - Email tracking (read/clicked). Also, I have written to support a few times, fast and they have always solved my problems. Review Source DD Danie D. Business Development Manager Information Technology and Services Used the software for: Less than 6 months ### "AgileCRM is a 1-Stop CRM platform to manage your sales and marketing." February 20, 2020 5.0 What really impresses me, is AgileCRM's support. The support and on-boarding staff I have worked with is excellent to say the least. They really have in-depth knowledge of the system and always guide and help where needed. If the support we are receiving was not to this high standards, it surely would have been a deal breaker for us. I cannot over emphasize the importance of solid and reliable support. Thank you AgileCRM! Pros I find the software to be intuitive and very powerful. There is no need for me to use many platforms to achieve what you have to through AgileCRM. It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful. It release a lot of wasted time for us. Cons There is nothing to dislike. If I do find any cons, I will take it up with AgileCRM. I trust their ability and know they will assist. Reason for choosing Agile CRM Support, Flexibility, Features, Usability Review Source AM Ahmed M. Lead developer Used the software for: 2+ years ### "Good for small businesses" June 2, 2018 3.0 Pros Agile is a very feature dense, conveniently priced CRM software. It's very good for starter businesses on budget that want a hosted service for their data Cons Some bugs that are not resolved over long period of time. Mobile app is terrible! It haven't been updated for quite a while, and it's close to useless. Customer support isn't as responsive as it used to be earlier Review Source Response from Agile CRM June 6, 2018 Our goal is to bring every step of the customer journey into a single platform. You have rightly stated that our CRM is feature-rich and affordable at the same time. We appreciate your feedback and would like to address your queries in person. Please write to us at support@agilecrm.com VR Verified Reviewer Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Agile CRM - cost effective but not the most intuitive" July 13, 2017 4.0 Pros Great value. Get a CRM and also a marketing manager for the price of one system. Excellent for small businesses looking to scale. Cons The mobile apps are terrible and the campaign features are not intuitive. We haven't attempted social marketing because it has taken us so long to master the email marketing/campaigns. Review Source Alex H. Managing Director Marketing and Advertising Used the software for: 6-12 months ### "Powerful CRM that keeps getting better" September 21, 2017 5.0 Pros Sales tools, support desk, email sync with Gmail and contact records. Ringcentral integration is a big help as we can see the crm record for whoever calls. Xero integration. Cons Some small bugs that get resolved quite quickly by the friendly support team. Importing contacts from other CRM platforms could be easier. Review Source Sandra V. Used the software for: 6-12 months ### "Great customer support" December 15, 2016 4.0 I've been using Agile CRM for almost a year now and whist it started out a bit hard to use I am pleased to see the constant improvements they have made to the product. The customer service response is really good and for a startup business Agile is a great investment. Pros Great customer support Constantly improving product Glad UI has been improved as I found it very hard to use at the start. Good integrations with gmail and chrome Cons Improvement on usability still needed rather than adding more features to the mix. Email formatting and landing page features need some usability improvements Powered by Agile takes away the personalisation of an email (or the potential for it to seem) though you can upgrade to remove Review Source Samuel G. Support client International Trade and Development Used the software for: I used a free trial ### "Logiciel de publicité " December 25, 2023 5.0 Pros Avec ce logiciel je fais la publicité de mon entreprise et je reste en contact avec d'autres entreprises pour mieux enrichir mes relations avec eux . C'est un logiciel très spécial. Cons Je n'ai pas d'inconvénients pour le moment avec Agile CRM. Review Source AH Adam H. Software Development Engineer Real Estate Used the software for: 6-12 months ### "A Cost Effective Alternative to More Expensive CRMs" November 20, 2018 4.0 Pros My company was looking into using the Salesforce Sales Cloud. They asked me to look into alternatives and this is what I came up with. For a lesser cost, you get pretty much the same stuff Salesforce puts out on their base tier cloud. The Agile CRM is great for small startups like mine because it allows you to have a central location to see all of your customers. The drag-and-drop interface is really nice and adds to the ease of use. Cons I suppose the biggest gripe i've had with this software is that you only get 5 marketing campaigns with the base tier package. They don't have a lot of email templates, which might be a con for some people, but for my uses it's pretty fine. Review Source Jack L. Used the software for: 6-12 months ### "Love it" October 31, 2017 5.0 Pros TONS of features and capabilities. It's like Photoshop... there's so much it's hard to learn them all... but it's pretty intuitive too. Cons A little confusing at times... but only because there's so much available. So many features, it's hard to sort through it all. But I plan to. Review Source MM Matthieu M. coFounder & CEO Internet Used the software for: 2+ years ### "Complete, powerful and cheap" June 12, 2017 5.0 Pros Agile CRM is really the best value for money CRM we have tried. You can manage all your business processes within the application. We really appreciate the marketing automation tool that makes really easy to launch an acquisition campaign. Cons The mobile app is not really good-looking, it could be great if they spend time on UI to optimize the experience. Review Source IN Iliska N. Estate Agent Real Estate Used the software for: 2+ years ### "They cost me a lot of bussiness" May 12, 2022 1.0 Pros The newsletters use to work when I first started on the system +- 5 years ago Cons My newsletters stopped sending out and the system marked it as sent but when I follow up with clients they never received my newsletter. Cancelling your contract is a whole story on it's own Review Source GT George T. Operations Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "CRM that punches above its weight class " March 13, 2019 5.0 Pros First and foremost the campaign function on Agile CRM is my favourite feature. I have the ability of building out campaigns for the entire lifecycle of my clients and leads. Also, integrating Agile with other software has been unbelievably easy, and any hiccups I’ve ran into I’ve been able to reach out to the Agile CRM team for a solution or workaround without any problems. Lastly, the customer profiles are so well layed out and among the best I’ve seen. Cons My only con is the SMS feature. While I can easily set up and send SMS in my campaign, you will need a dedicated SMS management Software to deal with day-to-day texting communication. Review Source VR Verified Reviewer Project Manager Industrial Automation Used the software for: 6-12 months ### "Mfg Tech Company Keeping Track of Users" July 5, 2017 5.0 Pros The centralized location of all information attached to a contact. It is easy to pull up all info/activities associated with one person. Cons Sometimes it is hard to navigate because of all the ambiguous symbols that might not be easily recognizable by a new user. Review Source VR Verified Reviewer Founder & CEO Internet Used the software for: 2+ years ### "Great tools for the money" December 15, 2016 5.0 All of the tools Agile gives you would cost you thousands i.e. landing page builder, email, marketing automation. We've been using Agile for 2 years with great success! Pros Lots of new features coming out monthly, I'm excited to see what they come up with next. Cons The User Interface has changed a few times but overall it's been improving. Review Source RD Rob D. Owner Online Media Used the software for: 2+ years ### "AgileCRM the ideal CRM for startups and small business" May 11, 2022 5.0 Very satisfied and recommend to all my website small business clients. Pros Ease of use and a logical approach to CRM. Easier to setup and link emails to software so can send directly from CRM. Cons Very little not to like, but design of lead capture forms could be more varied. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp very un-user friendly Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.