# Page 3 | Agile CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Agile CRM the right CRM solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135148/Agile-CRM/reviews --- Agile CRM 4.1 (524) [View alternatives](https://www.capterra.com/p/135148/Agile-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Agile CRM ## Showing most helpful reviews Showing 51-75 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Sergey S. President Medical Devices Used the software for: 2+ years ### "AgileCRM steals emails from billing (!!!)" May 24, 2019 1.0 Pros Good for marketing & sales. Useful automatisation. Cons I would like to raise the question that the system requires you to buy unbranded emails. I have integration of Gmail & Mailgun for outbound emails. And recently by mistake, I have found that AgileCRM steals emails from billing (!!!). By mistake, it has been chosen incorrect email as a sender in the campaign (via Gmail api) and as i have limitations of 200 emails for this gmail account and also i know that via Gmail API impossible to send more than 100 emails, so AgileCRM should send them via Mailgun. However, I found out this emails also haven't been sent via Mailgun (nothing in the log). But AgileCRM considered that emails have been sent (21'000) and deducted money from billing (in other words if AgileCRM stealing your money). Support team know about this problem but they ignoring me. I am looking for other users which also lost money for a group court application against AgileCRM. Review Source Response from Agile CRM July 31, 2019 Hi Sergey Thanks for your feedback. Agile CRM always prioritize its relationship with its valuable customers. We also give priority to customer support over any monetary benefits to maintain 100% customer satisfaction. Mailgun is actually a third-party integration and a lot depends on them to ensure seamless functionality. However, our Support team will make sure Mailgun addresses this issue so that valuable customers like you will not face this issue in the future. To ensure there's no account-specific issue, we would request you to get in touch with our Support team, who will help you to get everything sorted. Please feel free to write us back at support@agilecrm.com for any questions. Sunitha H. NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR Program Development Used the software for: 1-2 years ### "Easy to use and integrate" February 26, 2023 5.0 I have found it to be a great tool for managing customer relationships, automating marketing tasks and tracking leads. It is easy to use and has a lot of features that make it a great choice for small businesses. Pros Agile CRM is an ideal CRM for small business owners and professionals looking for an easy-to-use tool to help manage their customer relationships. Its user-friendly design and array of features, such as email marketing, sales automation, customer service, and a mobile app, make it an ideal choice for streamlining workflow and maximizing customer interactions. Additionally, its reporting feature allows me to track customer relationships and sales performances, which is invaluable to any business. Cons One of the main drawbacks of Agile CRM is its limited customization options. The software is designed to be used in a specific way, and customizing it to fit your business requirements can be a challenge. Review Source TS Tyler S. Marketer Health, Wellness and Fitness Used the software for: 1-2 years ### "Really fed up with Agile" November 7, 2019 1.0 God. Awful. Avoid this like the plague. I'm only still using it because we're contractually bound at this point. Pros There are a ton of different tools that they offer, but I say that with a caveat. All these tools are garbage compared to competitor software. Their support leader is actually nice to talk to. I'm sure his software team makes his job a lot more difficult. Cons Where to begin...The landing page tool goes down every week. We've lost thousands of dollars in advertising because of this. Their team offers no resolution and refuses to offer a refund, they simply say "sorry for the inconvenience and we're working on fixing the issue". They'll offer you hours of "credit" which will be exactly the amount of hours that your pages were down. Supposedly their servers don't have enough memory for their users, which is a HUGE red flag for a software company. If you call their support number, the girl always says "our support team is busy right now but someone will call you within the next 20-30 minutes". I've been told that at least 15 times now. And without fail, every time, I have not received a call back within 5 hours. Normally they call back the next day. You can try to schedule a support appointment with their team, but normally they don't have same-day appointments. When their software is down or broken (which happens often), that means you are without a solution until the next day at the earliest. Countless features of the software have bugs and it seems like I'm submitting these issues on a weekly basis. The problems never stop. Reason for choosing Agile CRM It was cheap. And we got what we paid for. Review Source David F. Managing Partner Media Production Used the software for: 6-12 months ### "The CRM that packs a punch and delivers the lead every time deserves some of the spotlight. " March 31, 2018 5.0 Pros Agile is a diamond in the rough so to speak. It feels like the tech world is a giant popularity contest and the few formed a club and left some of the better players out. Agile may not be listed alongside the trendy inner circle but good for them they stand in a place of their own and the customer is made better for it. When I found Agile I was enticed by their Free plan- not trial but free plan with a good amount of flexibility for a startup to fully integrate the CRM for zero out of pocket. The product will scale with your growth and they have several paid levels so as you step up your monthly plan will step up with you and not kill your cash flow. I really appreciate the email automation and landing page builder inside the CRM. The landing page function is easy to use and makes quick customized landing pages. The other CRM systems are priced much higher and offer similar functionality to Agile and Agile is a fraction of the cost. Now, as with any CRM the learning curve may be high and indeed this was the case for my use of Agile. Cons Agile is not an easy product to just pick up and go. It will require some basic knowledge and a willingness to learn the program. The great news is that Agile offers webinar trainings and onboarding at no extra cost as well as they host a huge assortment of training modules and videos. Review Source Ken R. CEO Information Technology and Services Used the software for: 2+ years ### "Feature rich, easy to use application that combines Sales Management & Marketing Automation." January 19, 2017 5.0 We were looking for a solution that allows us to work out of a single system for both, marketing automation and sales management. We wanted to make sure that we don't have to piece that combination together using plugins and add-ons but wanted a natively integrated solution. We tried many CRM's and ultimately ended up with agile CRM and have been happy users since. As your confidence in the tool grows, you will be surprised how much it can handle and how configurable it is without becoming a too complex. The support staff has also been world class. Our requirements have always been tended to promptly. Last but not least, it is incredibly well priced, easily 50%-75% cheaper than other, comparable vendors. Pros \- integrates sales management and marketing automation natively - easy to use - feature rich with a lot of add-ons - very well priced - great support team Cons \- Small wish that I have: we have users that would be support users only, while others are sales users only. Would be nice if we could separate license fees on a role basis. But then the overall price we have to pay is still very low so that it really isn't a big issue for us. Review Source ibrahim A. Community management Graphic Design Used the software for: 2+ years ### "Mon expérience sur Agile CRM" December 30, 2023 3.0 Je connecte Agile CRM majoritairement aux sites web que je conçois pour mes clients surtout sur les sites e-commerces. Pros La chose qui m'a impression est qu'on a la possibilité de lier ça à ses comptes sociaux. Cons C'est le fait que la réception des messages envoyés ne se fait pas instantanément. Review Source Prudencia F. Technician in Energy and Thermal Engineering Research Used the software for: 2+ years ### "Easy to use" March 13, 2023 4.0 Pros It was easy to set up and I was able to customize it to my needs. It had a wide range of features, from lead management to customer service. I also liked how it had a built-in marketing automation feature, which made it easy to follow up with leads and customers. The customer service team was also very helpful when I had questions. Cons I haven't had any negative experiences with Agile CRM Review Source Dennis H. Chief Engineer & Co-founder Food & Beverages Used the software for: Less than 6 months ### "Extremely Worthwhile Investment - Time & Money || We tried them all, and picked Agile ||" July 13, 2017 4.0 Pros FEATURES: Pretty much every feature under the sun for automation (even correlating user behavior on website into triggers for a campaign is an effective tool due to how well the cookies work). ON-BOARDING: We've been able to schedule meetings with our on-boarding team who've been great in giving us real world usage scenarios and helping us settle into the product the right way and waste time looking for a way to do something or figuring out best practices from scratch. This is HUGE, very few solutions actually have something like this available to you. CUSTOMER SERVICE: Top. Notch. The chat support is great, they're patient and will stick around answering your questions all day, they even pass suggestions to the development team who actually implement them as new features moving forward if it's something you really need. Which is mind-blowing. OVERALL: It's complex and takes effort to learn what the product offers and how to use it. You're going to have to put the effort in, or it's going to be useless. That being said, once you put the effort in - Agile CRM gives you super powers compared most of your competition (because it takes effort, and requires learning). BOTTOM LINE: Imagine being in an iron man suit hovering above your competitors firing automated marketing missiles of lead-capturing/qualifying/scheduling sales quota destruction! Cons Very much a DIY experience, not enough 'sane defaults'. Needs better testing/preview options for different campaign segments. But these are something all these 'all-in-one' CRMs need. Review Source VR Verified Reviewer Senior Software Engineer Information Technology and Services Used the software for: 6-12 months ### "This CRM is exceptional and designed with user-friendliness in mind." May 3, 2023 5.0 Pros I highly recommend Agile CRM to any business seeking to improve their customer relationship management. The platform's user-friendly interface and intuitive navigation have made it effortless for me to stay organized and on top of my customer interactions. Moreover, the extensive range of features available is unmatched, and the ability to automate repetitive tasks has been a real game-changer. Overall, my experience with Agile CRM has helped me feel more in control and organized in managing my customer interactions, and I would strongly recommend it. Cons The addition of WooCommerce integrations like PrestaShop and Square Space would be highly desirable. With more options available, users would have greater flexibility in configuring their online stores. Review Source Adam C. Vice President of Opportunity Used the software for: 6-12 months ### "Not very easy to use as desired, customer support is lacking" August 1, 2018 3.0 Low cost option and an all in one solution if willing to sacrifice efficiency and organization Pros I like that there are multiple features and uses for this software ranging from email marketing to contact management that can all be accessed in one place. The free plan includes some valuable uses as well. Cons The process for organizing and managing follow up calls and sales funnel movement involves too many steps, which reduces the simplicity factor considerably. This has caused me to have to use other functions that weren't intended for the use I ultimately use them for, which can be frustrating. Customer support is outsourced and scheduled in 30 minute blocks of time and once that time is up, you are cut off regardless of resolving your issue and are then directed to scheduling another block of time at a later date. Review Source Response from Agile CRM August 3, 2018 Hi Adam, All our processes are set up to guide you in using our CRM to its full potential and irrespective of the business (size or industry), our product is applicable due to the vast and necessary features we provide. We have a one-time implementation process to help customise the tool as per your business requirements. For this, our training specialists are always ready to help based upon your schedule. For any other issues, you can connect with technical support via chat and email at www.agilecrm.com/support VR Verified Reviewer Directeur de la Relation Client Internet Used the software for: 6-12 months ### "Easy to use CRM for mid -range businesses" June 30, 2017 5.0 To run our e-commerce business, we had to choose between a best of breed CRM (sales centrics) and one covering every touchpoint of the customer journey. After considering and testing solutions like Salesforce, Prosperworks, we finally decided to go for Agile CRM, more likely to fit with our needs regarding the size of our business and the ability to configure by ourselves. After several month of use, we integrated Agile with our CMS (WordPress-Woocommerce), Twilio (telephony and SMS services) and Clickdesk (Video and Live Chat). We've contacted the support team twice, each time issues were efficiently solved. Templates for Marketing Campaigns are usefull and watching video tutorials is enough to set up and personnalize the solution by yourself. By the way, there is a lack of integration between our products database (in the CMS) and Agile CRM : importing contacts and deals is easy, but surprisingly we are unable to import products. Products have to be filled manually : it's time consuming. Beside products management, we strongly recommend Agile CRM for its easy-to-use features. Pros \- Many plugins available - Suport team easy to reach and comprehensive - Managing Marketing Campaigns with many templates and triggers - Sales funnel is natively designed using deals in Agile : allows you to track and forecast sales in a few clicks Cons \- Product Management to quote, complete deals or design reports must be improved Review Source SP Shekhar P. Digital Marketing Information Technology and Services Used the software for: 1-2 years ### "Not good, need lot of improvements and a good developer team" October 11, 2021 3.0 Worst experience. Pros Simplicity, nothing else to like in the CRM. Cons Always has server delay issue, did not send emails to contacts just shows email sent in activities. Worst server, hard to make reports as reports did not get update after email sent. Campaign feature is very basic and hard and also wait nodes in campaign is very poorly managed. Customer care team did not understand queries they just reply server delay. since October 2020. They suggest to move to there new platform which but asks customers to migrate data rather than they migrating data to new platform. Reason for choosing Agile CRM Recommended by colleague. Switched from [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Engagebay was under development phase. Review Source HM Hanane M. Freelance Marketing and Advertising Used the software for: 6-12 months ### "Content management" January 29, 2024 4.0 A very wonderful experience and still like you Pros The application is easy to use and provides a range of great content management services and features . Cons I didn't find any cons in that it's a good application Review Source VR Verified Reviewer Senior Software Engineer Information Technology and Services Used the software for: 2+ years ### "Agile CRM - The best management tool" November 22, 2022 5.0 One of the best management tool in current market with low cost. With minimal amount we can easily maintain our project. Pros We can easily track all our project related tasks and all. We can schedule appointments in this tool which is best so far.We can track the work done by every individual easily and also we can micro manage our project. We can track the tickets raized by our customers easily. Cons Sometimes CRM goes down and we cant use the Agile in the down time creates a lot dependency on that tool. Also customer support should be increased for paid members for continuous usage of their application. Reason for choosing Agile CRM Easy access of tool and cost effective. Either small scale or large scale industries can use this tool with out any hussles. Review Source Evelina R. Used the software for: 1-2 years ### "Agile CRM delivered its promise and exceeded my expectations" July 13, 2017 5.0 Pros There are a lot of pros regarding Agile CRM. To name a few: easy to setup and use, great features for all departments (marketing, sales, accounting etc) and very agile (can adapt to your specific business needs extremely well). Although all the expected functionality is in Agile, there are a lot of integrations for specialized tasks which is very important for being able to have visually "one system". Being able to have the free plan for more than a month was very important as it requires a lot of time to check and select a CRM. Also the free plan provides all the functionality you need to test and learn the CRM. Great support and the price is really good! It saved me a lot of time, money and because of it, I provide more professional services and I'm able to scale much more quickly and have control over by business. Cons The support they provide could be improved. Representatives with higher expertise in Agile would be good as well as offering support during weekends. Review Source AF Amanda F. Gerente Facilities Services Used the software for: 2+ years ### "A melhor para gerenciar Lead" May 14, 2023 5.0 Pros A melhor ferramenta que adquirimos para o gerenciamento e captura de leads. Consigo gerenciar todos os leads e orgazicional da empresa inteiro Cons Há recursos que podem ser melhorados no quisito de relatório. Review Source Ezéchiel D. Agent Construction Used the software for: 6-12 months ### "Avis Agile CRM" October 17, 2023 4.0 It's a good software you can use the free version with more than 1000 customers but to benefit from all the features, you need a more expensive subscription Pros It is a very good software for managing projects and tasks and even these clients. It is very great Cons The major problem I encountered is that to benefit from all the features, you have to subscribe to a more expensive plan Review Source Olivier K. Consultant / Business developer Education Management Used the software for: 1-2 years ### "A very powerful and easy to use sales + marketing automation SaaS ! Just great !" July 11, 2017 5.0 Agile CRM provides a very powerful solution to both sales and marketing challenges. Everything is gathered in one place. Benefits are just glaring : time savings, accuracy in commercial and marketing processes. It brings the sales+marketing automation at a very affordable price. A very good solution to grow fast your business on focusing only on extra value tasks when needed. Pros A very powerful CRM with marketing automation mechanisms inside. Possibility to create email scenarios, to attribute points to actions done by leads to check the maturity before contacting them. Possibilities of action are really impressive (even in the free version). I really like the possibility to design the landing page within the solution and connect it to the website directly. You can create a whole scenario from social media to CRM attributing points to leads regarding the action they have performed. It's absolutely great. It's like having the power of a big sales team in the hand of one person. Review Source VR Verified Reviewer Director Entertainment Used the software for: 2+ years ### "Terrible company behind solid tool" November 27, 2020 3.0 Terrible company behind solid tool. This is how I would summarize this We had been using Agile for years and in the end the main reason we cancelled was because of the customer service and company policies. There was a misunderstanding earlier in the year, where our bank suspended our credit card due to suspected fraud at the exact time that COVID started, which delayed our receipt of the new card by 2 months. The first strike against AgileCRM is that after however many years of being customers, they were not willing to grant us an extension and keep the account running while we waited on this new credit card, essentially shutting down our entire PR operation. The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown. We were absolutely appalled, that after explaining this to their customer support they were unwilling to either refund us for those months or at least credit our account with them. This painted a very clear picture of a short term thinking company that values a quick buck over customer service or loyalty. I'd never do business with this company for any of their projects ever again Pros The tool itself offers some great automation features Cons The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered Review Source AL Aaron L. President Real Estate Used the software for: Less than 6 months ### "Stay away - will IRREPARABLY DAMAGE your ability to send emails to even your existing customers" October 4, 2022 1.0 In a word, awful. Setup is confusing. First you're presented the option to link your gmail account--I did. But it did not work. Engaged chat support. They tell me to disable the link, and to use a very convoluted process to first enable 2FA on our entire company's google account users, then set up a App Password in Google Account, then provide it to Agile as p/w when setting up IMAP/SMTP instead. I had followed the nagging setup icon instructions to create MX and TXT records as well, which chat support specifically told me to remove. I then sent an initial email in two batches of 15 receipients - existing customers we communicate with often in our business (they're tenants of our property management company). Gmail accounts received, Yahoo accounts got a 554 Permanent Error rejection response. I tried a stripped down version from within gmail (not Agile)--but then got the same 554 error. Sent a freshly composed email to a yahoo account of mine, as a test--same 554 error. These are all yahoo email addresses that have lots of prior back-and-forth with our company gmail account. Now however, Agile has created this 554 email leaving us completely unable to communicate with about 1/3 of our tenants. This is an irreparable harm. NOTHING IS WORTH THIS. Pros I was drawn in by the lure of a free product. Cons I'm now unable to send even regular text-only emails from our company's gmail account to any yahoo account, regardless of the number of prior emails back and forth between the two. We effectively now cannot use email to communicate with our existing customers reliably. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Agile CRM Cost (free) and what seemed like a lot of good reviews. Review Source Pedro T. CEO Education Management Used the software for: 1-2 years ### "Not yet fully polished CRM and Marketing Automation system" May 9, 2021 3.0 Pros It's easy to start using and understand the basics, namely the automations, email marketing and sales segmentation. It offers a customer support area that can be used quite conveniently. Integrates quite well with Zapier and with that, with 1000's of other apps. Cons The whole service is not very polished, and lacks the visual attractiveness (eg email marketing). The landing pages option is quite rudimentary. But surely these are areas that with time and effort can be significantly improved. Review Source MT Marc T. Responsable e-commerce Sporting Goods Used the software for: 1-2 years ### "La plateforme qui répond à tous nos besoins" July 30, 2023 4.0 Agile CRM est un excellent outil très polyvalent pour une entreprise qui fonctionne sur le mode start-up, nous recommandons son utilisation. Pros Agile CRM est un logiciel à l'interface moderne et qui répond à toutes les demandes d'une entreprise telle que la notre: saisie et suivi commercial de nouveaux leads et ensuite gestion du clients avec de l'automation. Cons Étant donné que l'outil est dense, la prise en main peut etre un peu complexe mais on s'y fait vite. Review Source SS Slavica S. Sales Operation Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Good value for Money" January 23, 2020 5.0 The support team is very patient and they have schedules available for training 24\*7 for each module and there is no restriction for training. Easy to use, available on mobiles and PC. Pros 24\*7 support and exceptional dedicated support and training Very easy to use and modify. Different modules through single platform Nice visual reports Cons Restrictions in some automation, bit challenged to set up campaigns and missing accounts module Reason for choosing Agile CRM \- simply product -easy to use -all at one place -good for different departments -mobile app Review Source SC Simone C. CISUP Director Higher Education Used the software for: 1-2 years ### "Soluzione di vendita e marketing all-in-one" March 6, 2023 5.0 Sono estremamente soddisfatto di Agile CRM e lo consiglio vivamente a chiunque cerchi una soluzione CRM conveniente ed efficiente. Pros Agile CRM è stato un punto di svolta per i miei sforzi di vendita e marketing. È incredibilmente facile da usare e si integra perfettamente con altri strumenti, rendendolo una soluzione all-in-one per la gestione di contatti, campagne e generazione di lead. Cons L'unico problema che ho riscontrato con Agile CRM è che gli strumenti di automazione possono essere un po' difficili da configurare correttamente. Review Source AL Amanda L. Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Great Little CRM But Not Geared For The Australian Market" April 14, 2021 4.0 The product itself is excellent. The organisation behind it not so. Pros This is a fantastic program that I've established successfully with three clients so far. I've found it excellent to use with ample support documents to set up and deploy without assistance. For the money, I think it's pretty good after assessing quite a number of alternatives. Cons This is a BIG con! If you are in Australia, prepare for repeat 4am phone calls from their sales team and agents who clearly do not understand timezones. Despite providing feedback on a number of occasions, it still continues on a weekly basis. I am gobsmacked that a global company with a product of this quality, can't get their timezone planner better organised. Review Source Similar Products Featured