---
title: "Page 3 | Agile CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Page 3 - Is Agile CRM the right CRM solution for you? Explore 526 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/135148/Agile-CRM/reviews/?page=3"
page_type: "reviews"
language: "en"
publication_date: "2026-09-29"
---

Agile CRM

4.1 (526)

[View alternatives](https://www.capterra.com/p/135148/Agile-CRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated September 29th, 2026

# Page 3 - Reviews of Agile CRM

## Showing most helpful reviews

Showing 51-75 of 526 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TS

Tyler S.  
Marketer  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Really fed up with Agile"

November 7, 2019

1.0

God. Awful. Avoid this like the plague. I'm only still using it because we're contractually bound at this point.

Pros

There are a ton of different tools that they offer, but I say that with a caveat. All these tools are garbage compared to competitor software. Their support leader is actually nice to talk to. I'm sure his software team makes his job a lot more difficult.

Cons

Where to begin...The landing page tool goes down every week. We've lost thousands of dollars in advertising because of this. Their team offers no resolution and refuses to offer a refund, they simply say "sorry for the inconvenience and we're working on fixing the issue". They'll offer you hours of "credit" which will be exactly the amount of hours that your pages were down. Supposedly their servers don't have enough memory for their users, which is a HUGE red flag for a software company. If you call their support number, the girl always says "our support team is busy right now but someone will call you within the next 20-30 minutes". I've been told that at least 15 times now. And without fail, every time, I have not received a call back within 5 hours. Normally they call back the next day. You can try to schedule a support appointment with their team, but normally they don't have same-day appointments. When their software is down or broken (which happens often), that means you are without a solution until the next day at the earliest. Countless features of the software have bugs and it seems like I'm submitting these issues on a weekly basis. The problems never stop.

Reason for choosing Agile CRM

It was cheap. And we got what we paid for.

Review Source

MR

Michael R.  
Manager  
Writing and Editing  
Used the software for: 2+ years

### "3.5 painful years"

February 8, 2021

2.0

I've been with AgileCRM for 3.5 painful years. It's cheap. It's not cheerful. They have never fixed the longstanding issues with Gmail integration (doesn't work unless it's IMAP), Slack (can't choose channels), LinkedIn (variable/doesn't work/breaks all the time), can't resize the windows to take notes, can't use bullets or italics or bold or fonts to format notes. The emails get rejected regularly, even though we use GSuite. Very buggy. Customer service is always quick however, and they are always saying "it will be fixed! No problem sir!" Thousands of dollars spent with them and hours upon hours learning their systems. But I'm trapped so I'll persist in the hope that they get better.

Pros

Price Customer Service (except for fixing bugs) Hope/promise of it being awesome (which it never seems to rise to)

Cons

They never fix bugs, as they are always saying, "be patient, it will be "500apps" soon". Clunky interface Doesn't integrate fully with Gmail, despite them claiming it does. They fell out of favour with Google 18 months ago and haven't recovered. Emails to clients bounce WYSIWIG editor is not WYSIWIG or compatible with multiple devices- email formatting clunky

Alternatives considered

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Agile CRM

Price and claimed features.

Review Source

Ken R.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Feature rich, easy to use application that combines Sales Management & Marketing Automation."

January 19, 2017

5.0

We were looking for a solution that allows us to work out of a single system for both, marketing automation and sales management. We wanted to make sure that we don't have to piece that combination together using plugins and add-ons but wanted a natively integrated solution. We tried many CRM's and ultimately ended up with agile CRM and have been happy users since. As your confidence in the tool grows, you will be surprised how much it can handle and how configurable it is without becoming a too complex. The support staff has also been world class. Our requirements have always been tended to promptly. Last but not least, it is incredibly well priced, easily 50%-75% cheaper than other, comparable vendors.

Pros

\- integrates sales management and marketing automation natively - easy to use - feature rich with a lot of add-ons - very well priced - great support team

Cons

\- Small wish that I have: we have users that would be support users only, while others are sales users only. Would be nice if we could separate license fees on a role basis. But then the overall price we have to pay is still very low so that it really isn't a big issue for us.

Review Source

LM

Lee M.  
Managing Partner  
Computer Software  
Used the software for: 1-2 years

### "Used to be Good - Now nothing more than a scam"

January 3, 2022

1.0

Used to use heavily (20,000+ contacts) but it'd become such a broken product I wouldn't recommend it to even the smallest of users. It has no reliability at this point.

Pros

Agile CRM at one point was a great reasonably-priced solution for start-ups looking for basic contact management with some campaign management features, etc. Sadly, the Pros are long-gone and Agile CRM is nothing more than a scam today with most of the add-on features, as well as basic things like email, hardly ever working.

Cons

Campaign sending has been flaky for at least 8 months with emails consistently not being sent, no logs tracking info, and a customer service team that always responds "their back-end team will be taking a look at it". As these issues go on for weeks they still bill out the $79 / month enterprise fee per user plus add-on email costs without rectifying the issue. It's gotten so bad that at times users can't even reset their own password because AgileCRM's PW emails won't even send. They blame this on an internal API Key issue - again been weeks on something as simple as resetting your password. This is a total waste of a product at this point.

Review Source

ibrahim A.  
Community management  
Graphic Design  
Used the software for: 2+ years

### "Mon expérience sur Agile CRM"

December 30, 2023

3.0

Je connecte Agile CRM majoritairement aux sites web que je conçois pour mes clients surtout sur les sites e-commerces.

Pros

La chose qui m'a impression est qu'on a la possibilité de lier ça à ses comptes sociaux.

Cons

C'est le fait que la réception des messages envoyés ne se fait pas instantanément.

Review Source

Dennis H.  
Chief Engineer & Co-founder  
Food & Beverages  
Used the software for: Less than 6 months

### "Extremely Worthwhile Investment - Time & Money || We tried them all, and picked Agile ||"

July 13, 2017

4.0

Pros

FEATURES: Pretty much every feature under the sun for automation (even correlating user behavior on website into triggers for a campaign is an effective tool due to how well the cookies work). ON-BOARDING: We've been able to schedule meetings with our on-boarding team who've been great in giving us real world usage scenarios and helping us settle into the product the right way and waste time looking for a way to do something or figuring out best practices from scratch. This is HUGE, very few solutions actually have something like this available to you. CUSTOMER SERVICE: Top. Notch. The chat support is great, they're patient and will stick around answering your questions all day, they even pass suggestions to the development team who actually implement them as new features moving forward if it's something you really need. Which is mind-blowing. OVERALL: It's complex and takes effort to learn what the product offers and how to use it. You're going to have to put the effort in, or it's going to be useless. That being said, once you put the effort in - Agile CRM gives you super powers compared most of your competition (because it takes effort, and requires learning). BOTTOM LINE: Imagine being in an iron man suit hovering above your competitors firing automated marketing missiles of lead-capturing/qualifying/scheduling sales quota destruction!

Cons

Very much a DIY experience, not enough 'sane defaults'. Needs better testing/preview options for different campaign segments. But these are something all these 'all-in-one' CRMs need.

Review Source

VR

Verified Reviewer  
Creative Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Affordable email marketing and CRM"

September 8, 2021

4.0

Pros

Easily set up automated campaigns and tag in new subscribers any time. Track and identify your prospects with ease.

Cons

Customer support isn’t great. Getting ahold of a live person is near impossible. The good news is that the platform is straight forward to work with.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Agile CRM

Primarily cost.

Review Source

Adam C.  
Vice President of Opportunity  
  
Used the software for: 6-12 months

### "Not very easy to use as desired, customer support is lacking"

August 1, 2018

3.0

Low cost option and an all in one solution if willing to sacrifice efficiency and organization

Pros

I like that there are multiple features and uses for this software ranging from email marketing to contact management that can all be accessed in one place. The free plan includes some valuable uses as well.

Cons

The process for organizing and managing follow up calls and sales funnel movement involves too many steps, which reduces the simplicity factor considerably. This has caused me to have to use other functions that weren't intended for the use I ultimately use them for, which can be frustrating. Customer support is outsourced and scheduled in 30 minute blocks of time and once that time is up, you are cut off regardless of resolving your issue and are then directed to scheduling another block of time at a later date.

Review Source

Response from Agile CRM

August 3, 2018

Hi Adam, All our processes are set up to guide you in using our CRM to its full potential and irrespective of the business (size or industry), our product is applicable due to the vast and necessary features we provide. We have a one-time implementation process to help customise the tool as per your business requirements. For this, our training specialists are always ready to help based upon your schedule. For any other issues, you can connect with technical support via chat and email at www.agilecrm.com/support

VR

Verified Reviewer  
HR  
Information Technology and Services  
Used the software for: Less than 6 months

### "Agile CRM: A Complete and Customizable Solution for Effective Customer Relationship Management"

May 11, 2023

5.0

Pros

Agile CRM caught my attention because it is a complete CRM platform that offers a wide range of features and tools. From contact management to sales automation, marketing automation, and customer service, Agile CRM covers all the bases. The user interface is straightforward and easy to use, making it a breeze to navigate through the platform. But what really impressed me was the level of customization it provides. I can easily customize the CRM to suit my specific needs and workflows, ensuring that I have the most effective tools at my disposal. Whether I need to manage my contacts, automate my sales processes, or engage with customers through marketing campaigns, Agile CRM has got me covered. It has truly transformed the way I manage my customer relationships and has become an indispensable tool for my business.

Cons

AgileCRM stands out as the top choice for user-friendly software. Without any hesitation, I can assert that it is exceptional, and I have no grievances whatsoever.

Review Source

SP

Shekhar P.  
Digital Marketing  
Information Technology and Services  
Used the software for: 1-2 years

### "Not good, need lot of improvements and a good developer team"

October 11, 2021

3.0

Worst experience.

Pros

Simplicity, nothing else to like in the CRM.

Cons

Always has server delay issue, did not send emails to contacts just shows email sent in activities. Worst server, hard to make reports as reports did not get update after email sent. Campaign feature is very basic and hard and also wait nodes in campaign is very poorly managed. Customer care team did not understand queries they just reply server delay. since October 2020. They suggest to move to there new platform which but asks customers to migrate data rather than they migrating data to new platform.

Reason for choosing Agile CRM

Recommended by colleague.

Switched from

[EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)

Engagebay was under development phase.

Review Source

Nissanka S.  
Software Engineer  
Computer Software  
Used the software for: 6-12 months

### "Generous offer of features"

May 1, 2019

5.0

agile has made things easy. Now we can conduct successful marketing campaigns not only with our own knowledge, but using the expertise of Agile and making sure there isn’t anything missed. Have addressed most CRM features for the ease of our clients to maintain a healthy link between the customer and organization. Have reduced waiting times with the IVR feature, self service portal etc. generous number of features for marketing/ sales management. All this for final achievement of revenue/sales budgets. Achievement of customer satisfaction goals thereby building a loyal customer base which helps in increasing market share through references. Together with the above, a professional support team and the cost? probably about 10% of the cost of competitive products which means a saving of 900%. And of course you have the chance to experiment with the trial version. AgileCRM is truly agile. The name speaks for itself.

Pros

I wonder if there is any other CRM with so much of features. Agile has taken care not to wait until customers suggest including new features. I believe Agile has designed this CRM with the customer’s customer in mind. That seems to be the marketing strategy of Agile in selling their CRM. They rather should have introduced this as a total marketing management software than a CRM, as a CRM is only one part of marketing whereas Agile is loaded with almost all features of an ERP. Visible feature are a rich UI, Dashboard, ability to integrate with a host of third party apps, etc. but the invisible is endless, yet user friendly. Thanks to agile, goodbye to many separate hard &amp; soft ware. You have most of it in one clever soft.

Cons

agile CRM giving all this in one package is that have to complained about.

Review Source

VR

Verified Reviewer  
Senior Software Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Agile CRM - The best management tool"

November 22, 2022

5.0

One of the best management tool in current market with low cost. With minimal amount we can easily maintain our project.

Pros

We can easily track all our project related tasks and all. We can schedule appointments in this tool which is best so far.We can track the work done by every individual easily and also we can micro manage our project. We can track the tickets raized by our customers easily.

Cons

Sometimes CRM goes down and we cant use the Agile in the down time creates a lot dependency on that tool. Also customer support should be increased for paid members for continuous usage of their application.

Reason for choosing Agile CRM

Easy access of tool and cost effective. Either small scale or large scale industries can use this tool with out any hussles.

Review Source

JM

Jim M.  
Director  
Marketing and Advertising  
Used the software for: 6-12 months

### "Absolute rubbish"

July 31, 2017

1.0

Pros

The idea is great, the ability to have all this functionality in one package. There is not much else I can say about Agile.

Cons

Basic functionality which is paramount on any CRM is useless. 30% of the email you send does not reach the recipient. I have contacted Agile 6 times about the same issue from support to top level management, and got zero response other than acknowledgement that this is serious and they would get back to me. Problem has been going for months. Most of the functions are half complete, they are there but don't actually do anything, they have been purely added to say that they have the functionality however it serves no purpose. My advise is don't get sucked into wasting your time and energy on this product as you will be very disappointed. Pay the extra money and get something that actually works. If you cant afford to do that, look at multiple applications that can offer the same service when combined. Just stay away from this thing.

Review Source

Response from Agile CRM

September 14, 2017

Hi Jim! We are sorry to hear about the inconvenience caused. Email delivery is a complicated concept which involves bounces, bulking, ISP feedback loops, email content and spam issues. Typically, the emails should land in junk/spam folders when your customers do not see them in the Inbox. We provide multiple options to deliver emails sent through Agile CRM. You can configure the Outbound email by providing the SMTP details. If you are using Gmail, just provide the login details. Now, what about the high volume of emails? Not to worry, we provide integration with popular email gateway providers like Sendgrid, Amazon SES, Mailgun. Just setup the email gateway by supplying any of the above account details and all your emails from Agile CRM will be routed through your own gateway account. This ensures you have better access to the email delivery stats and independent from from other users. Our friendly Support team is always available at support@agilecrm.com.

AF

Amanda F.  
Gerente  
Facilities Services  
Used the software for: 2+ years

### "A melhor para gerenciar Lead"

May 14, 2023

5.0

Pros

A melhor ferramenta que adquirimos para o gerenciamento e captura de leads. Consigo gerenciar todos os leads e orgazicional da empresa inteiro

Cons

Há recursos que podem ser melhorados no quisito de relatório.

Review Source

Ezéchiel D.  
Agent  
Construction  
Used the software for: 6-12 months

### "Avis Agile CRM"

October 17, 2023

4.0

It's a good software you can use the free version with more than 1000 customers but to benefit from all the features, you need a more expensive subscription

Pros

It is a very good software for managing projects and tasks and even these clients. It is very great

Cons

The major problem I encountered is that to benefit from all the features, you have to subscribe to a more expensive plan

Review Source

Mitja P.  
Creative Director and Founder  
Entertainment  
Used the software for: Less than 6 months

### "Buggy and the support is not reliable"

May 15, 2017

1.0

Pros

The GUI has a nice look and feel and they have a lot of different features. The addition of mass emailing option is a nice addition, but the pricing is a bit off (it gets very expensive very quickly)

Cons

The GMail gadget stopped working, the import of the deals/opportunities didn't work correctly and after days and days of support and endless "Thank you for your continued patience" the problem wasn't resolved. What's even worse, their support staff has a habit of either not calling when agree or not providing answers when they promised they will. The product is otherwise competitively priced and has a nice interface, but some serious quality and support issues.

Review Source

Response from Agile CRM

September 12, 2017

We thank you for trying Agile CRM and are glad to hear that you liked our modern interface. Sorry to hear that your experience with the product and service is not great. The Gmail gadget helps with the contact details and actions to add tags, notes, tasks, see history from within the Gmail window. If a Gmail contact you are replying to is not present in Agile CRM, you can easily add it to the CRM. The Gmail gadget will not add any more contacts to the CRM when the limit on contacts is reached. Our pricing is very competitive as we allow 10K contacts+companies together to be saved in our basic plan where for a similar number of contacts the pricing for our competitors is much higher. Our Support team does not give up so easily and makes every attempt to provide the solution irrespective of the scope of Support. Sometimes this delays the resolution and we understand the importance of keeping the customer informed. We thank you for your time and helping us with your feedback.

VR

Verified Reviewer  
Director  
Entertainment  
Used the software for: 2+ years

### "Terrible company behind solid tool"

November 27, 2020

3.0

Terrible company behind solid tool. This is how I would summarize this We had been using Agile for years and in the end the main reason we cancelled was because of the customer service and company policies. There was a misunderstanding earlier in the year, where our bank suspended our credit card due to suspected fraud at the exact time that COVID started, which delayed our receipt of the new card by 2 months. The first strike against AgileCRM is that after however many years of being customers, they were not willing to grant us an extension and keep the account running while we waited on this new credit card, essentially shutting down our entire PR operation. The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown. We were absolutely appalled, that after explaining this to their customer support they were unwilling to either refund us for those months or at least credit our account with them. This painted a very clear picture of a short term thinking company that values a quick buck over customer service or loyalty. I'd never do business with this company for any of their projects ever again

Pros

The tool itself offers some great automation features

Cons

The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered

Review Source

AL

Aaron L.  
President  
Real Estate  
Used the software for: Less than 6 months

### "Stay away - will IRREPARABLY DAMAGE your ability to send emails to even your existing customers"

October 4, 2022

1.0

In a word, awful. Setup is confusing. First you're presented the option to link your gmail account--I did. But it did not work. Engaged chat support. They tell me to disable the link, and to use a very convoluted process to first enable 2FA on our entire company's google account users, then set up a App Password in Google Account, then provide it to Agile as p/w when setting up IMAP/SMTP instead. I had followed the nagging setup icon instructions to create MX and TXT records as well, which chat support specifically told me to remove. I then sent an initial email in two batches of 15 receipients - existing customers we communicate with often in our business (they're tenants of our property management company). Gmail accounts received, Yahoo accounts got a 554 Permanent Error rejection response. I tried a stripped down version from within gmail (not Agile)--but then got the same 554 error. Sent a freshly composed email to a yahoo account of mine, as a test--same 554 error. These are all yahoo email addresses that have lots of prior back-and-forth with our company gmail account. Now however, Agile has created this 554 email leaving us completely unable to communicate with about 1/3 of our tenants. This is an irreparable harm. NOTHING IS WORTH THIS.

Pros

I was drawn in by the lure of a free product.

Cons

I'm now unable to send even regular text-only emails from our company's gmail account to any yahoo account, regardless of the number of prior emails back and forth between the two. We effectively now cannot use email to communicate with our existing customers reliably.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Reason for choosing Agile CRM

Cost (free) and what seemed like a lot of good reviews.

Review Source

Jennifer H.  
  
Real Estate  
Used the software for: I used a free trial

### "Really wanted to like this one"

December 18, 2015

3.0

I've been searching for a new CRM for my real estate business. I need something cost-effective, and that I'll actually use. I had high hopes for Agile, as the price is definitely right. Sadly there are several ways this program falls short.

Pros

Agile CRM has a great interface--clean, simple, easy to understand. Linking my IMAP email was easy. Click on a contact, and it brings up all your interactions (emails) in a spiffy timeline. The Deals page stands out, as milestones are arranged as simple columns--it's easy to see where all your deals stand.

Cons

There doesn't seem to be any way to customize the layout--for example, I don't need to see Companies or Cases, but I can't hide them. The biggest issue with Agile is glitchy software. The CRM provides integrations with Facebook, Twitter and Google + but I am constantly having to re-authorize Twitter and Google +. When you add a contact it suggests Facebook, Google + and Twitter profiles that could match, but it doesn't do a very good job (many contacts with large social media presence were not discovered). As well, there is no way to check out the social media profiles the system suggests to see if it's correct, as once you click on one, it attaches it to the contact. Support is 'over eager'. Once I signed up, a support person phoned me at 5:50am (my business hours of 9am-6pm and time zone were already configured). Then he emailed me, suggesting I book a time with him for Q & A, which I did, at 11am. He then called me at 10:30am asking if I needed anything immediately before our call. I spoke to him on our call at 11:00am and then he called me AGAIN that afternoon to see if I had any questions. He also emailed me multiple times. Since then, I've had another support person email me multiple times as well. This aggressivness really turns me off.

Review Source

MT

Marc T.  
Responsable e-commerce  
Sporting Goods  
Used the software for: 1-2 years

### "La plateforme qui répond à tous nos besoins"

July 30, 2023

4.0

Agile CRM est un excellent outil très polyvalent pour une entreprise qui fonctionne sur le mode start-up, nous recommandons son utilisation.

Pros

Agile CRM est un logiciel à l'interface moderne et qui répond à toutes les demandes d'une entreprise telle que la notre: saisie et suivi commercial de nouveaux leads et ensuite gestion du clients avec de l'automation.

Cons

Étant donné que l'outil est dense, la prise en main peut etre un peu complexe mais on s'y fait vite.

Review Source

SS

Slavica S.  
Sales Operation Specialist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good value for Money"

January 23, 2020

5.0

The support team is very patient and they have schedules available for training 24\*7 for each module and there is no restriction for training. Easy to use, available on mobiles and PC.

Pros

24\*7 support and exceptional dedicated support and training Very easy to use and modify. Different modules through single platform Nice visual reports

Cons

Restrictions in some automation, bit challenged to set up campaigns and missing accounts module

Reason for choosing Agile CRM

\- simply product -easy to use -all at one place -good for different departments -mobile app

Review Source

BB

Bill B.  
Owner  
Information Technology and Services  
Used the software for: I used a free trial

### "Nice most-in-one CRM/Marketing engine for small biz"

October 26, 2018

5.0

I need a place to store all of my interactions with contacts of all types. I need to be able to review a contact and know what stage we are in, last touch, next step, and simply who said what. Agile supplies all that. I want to improve my marketing outreach and I believe Agile will help me organize and systematize those efforts.

Pros

Agile CRM is purpose built (according to the makers) for keeping up with a growing start-up or small business. It handles the usual contacts, appointments, lead tracking and so on, but has a strong email and social marketing component. You can optionally tie in your email and telephony to Agile CRM to keep track of lead and customer interactions (though I have not implemented either at this time.) They are fairly generous with the free level, there are enough core features enabled to allow a fair trial and limits on number of contacts, emails, even API calls are sufficient for a small business. Their free tier is actually not a trial, you can stay on free as long as it meets your needs. One more thing, Agile has quite a few integrations available, among them Stripe, PayPal, FreshBooks, QuickBooks, and Xero. They have a functional API so if you are so inclined you can integrate Agile with almost anything, whether there is a widget for it or not.

Cons

There are a lot of moving parts, which is not necessarily a bad thing if they all help push your goals ahead. But it is more complex than many small business web applications, because it tries to do more. So it takes more of a time investment to begin to benefit from Agile. I am phasing into each component and I haven't reached some yet. I have wished for a few more customization options, in display attributes - layout, colors, and also data - what fields are displayed in lists, what sort criteria,

Review Source

SC

Simone C.  
CISUP Director  
Higher Education  
Used the software for: 1-2 years

### "Soluzione di vendita e marketing all-in-one"

March 6, 2023

5.0

Sono estremamente soddisfatto di Agile CRM e lo consiglio vivamente a chiunque cerchi una soluzione CRM conveniente ed efficiente.

Pros

Agile CRM è stato un punto di svolta per i miei sforzi di vendita e marketing. È incredibilmente facile da usare e si integra perfettamente con altri strumenti, rendendolo una soluzione all-in-one per la gestione di contatti, campagne e generazione di lead.

Cons

L'unico problema che ho riscontrato con Agile CRM è che gli strumenti di automazione possono essere un po' difficili da configurare correttamente.

Review Source

Charlinda B.  
  
  
Used the software for: 1-2 years

### "It truly is a great program"

June 3, 2017

5.0

Pros

Clients relations are managed, leads generated through webforms are nurtured and the process is automated. Segmenting clients have never been easier and support for the product is fantastic! Keeping track of tasks is an integral part of my daily function and the task management within Agile keeps me on track. Assigning tasks to alternative users are easy. Client records can be as detailed as required and one of the other things I do often is associate specific documentation to individual client contacts. Integration with 3rd parties are easy. The timeline feature is a gem! AgileCRM is truly a great product!

Cons

The only feature that requires attention is the automation. The campaigns and nodes are limited - even on the paid plans, but I know that Agile is in the process of reviewing this.

Review Source

Chamath N.  
Chief Technology Officer  
Computer Software  
Used the software for: 6-12 months

### "Sales and marketing CRM for developing bussinesses"

December 30, 2019

5.0

Agile is still immature software but I can see that they are working to improve the software. So, I conclude, saying that it is still worthy of using Agile CRM.

Pros

Many people want to work in one place. The significant advantage of the CRM software is that it gives you to optimize almost everything. Every task is based on sales and marketing. Generating and regenerating reports and records are things that you need to show to companies. The pross include cleanliness. The UI in the process is easy - to - use task. It is even suitable for small and medium scale bases for customers through the use of social media. There are no complexities. It is effortless to set up, and it is quick.

Cons

The customer support area should be improved more. For the first time, users may take a bit longer time to learn the Agile CRM but they have very good learning materials. I have faced some UI/UX issues with the calendar, I think they will work on that and it will be improved in upcoming versions.

Review Source

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