# Page 4 | Agile CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Agile CRM the right CRM solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135148/Agile-CRM/reviews --- Agile CRM 4.1 (524) [View alternatives](https://www.capterra.com/p/135148/Agile-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Agile CRM ## Showing most helpful reviews Showing 76-100 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charlinda B. Used the software for: 1-2 years ### "It truly is a great program" June 3, 2017 5.0 Pros Clients relations are managed, leads generated through webforms are nurtured and the process is automated. Segmenting clients have never been easier and support for the product is fantastic! Keeping track of tasks is an integral part of my daily function and the task management within Agile keeps me on track. Assigning tasks to alternative users are easy. Client records can be as detailed as required and one of the other things I do often is associate specific documentation to individual client contacts. Integration with 3rd parties are easy. The timeline feature is a gem! AgileCRM is truly a great product! Cons The only feature that requires attention is the automation. The campaigns and nodes are limited - even on the paid plans, but I know that Agile is in the process of reviewing this. Review Source Chamath N. Chief Technology Officer Computer Software Used the software for: 6-12 months ### "Sales and marketing CRM for developing bussinesses" December 30, 2019 5.0 Agile is still immature software but I can see that they are working to improve the software. So, I conclude, saying that it is still worthy of using Agile CRM. Pros Many people want to work in one place. The significant advantage of the CRM software is that it gives you to optimize almost everything. Every task is based on sales and marketing. Generating and regenerating reports and records are things that you need to show to companies. The pross include cleanliness. The UI in the process is easy - to - use task. It is even suitable for small and medium scale bases for customers through the use of social media. There are no complexities. It is effortless to set up, and it is quick. Cons The customer support area should be improved more. For the first time, users may take a bit longer time to learn the Agile CRM but they have very good learning materials. I have faced some UI/UX issues with the calendar, I think they will work on that and it will be improved in upcoming versions. Review Source PC Paolo C. Ingegnere Business Supplies and Equipment Used the software for: 6-12 months ### "Gestione completa" February 22, 2023 5.0 Il software nel complesso non è di difficile utilizzo e consente una gestione completa in tutta l’azienda delle varie problematiche segnalate al Call Centre. Con questo software altresì risulta possibile clusterizzare le varie problematiche facendo in analisi di dettaglio e consentendo così un miglioramento del processo aziendale prevenendo a monte le possibili problematiche Pros Gestione a 360 gradi del servizio ci Call Centre. Consente di gestire i ticket e le problematiche segnalate dall’utente in modo ordinato e completo consentendo una veloce risoluzione del problema lato utente e una profonda analisi delle problematiche lati azienda consentendo azioni di miglioramento aziendale Cons A volte la scalabilità dei ticket può risultare complessa complicando la gestione del database CRM e quindi non consentendo una veloce comunicazione tra le funzioni aziendali Reason for choosing Agile CRM Costo Review Source RG Rachael G. Web Designer, Digital Marketer Marketing and Advertising Used the software for: 1-2 years ### "Horrible customer support" January 7, 2020 2.0 I opened a ticket in March 2018 and it was never resolved. We opened several tickets over the past two years and nothing was ever fixed. We were lied to during this entire time. Whenever I called them, they would promise a call back and not once, NOT ONCE, did they ever follow up. I wasted many hours trying to get Agile to work, pleading with their "customer support" to fix things that any other CRM would have fixed right away. DO NOT USE AGILE CRM!!! Pros Lots of features suitable for a variety of businesses for a low price Cons Customer service is the worst I have ever dealt with in my entire life. Features would stop working, they would change things on their end that would affect our workflow, tickets remained opened for literally two years, etc. Their team is taught to tell their customers that they will get right on it and give them a call back, but they never ever do. Reason for choosing Agile CRM Pricing, automations that did what we needed at the time. It was my first experience with a CRM and I went with recommendations from others in the web industry. Review Source Response from Agile CRM January 16, 2020 Dear Rachael, Agile CRM is an all-in-one CRM solution that offers sales, marketing, and service automation. It's a trusted brand in the market. We understand your challenges while using Agile CRM. We get the queries and send it to our skilled engineering team that brings more features to our product. We apologize for the delay. However, we have already forwarded your concern to the product development team and your requests will surely be incorporated in future product updates. It seems that our Support reps could not reach you due to technical reasons, but they are already trying to reach you to help you solve your concerns. If you have more questions, please feel free to write to us at support@agilecrm.com DMIR Dina Mahery Ismael R. Responsable Telecommunications Used the software for: 6-12 months ### "Agile CRM , le meilleur " October 9, 2023 5.0 Pros Agile CRM est idéal dans la gestion relation client qui y compris la gestions des ventes , suivi commercial de nouveaux prospect. Plus précisément une solution CRM de Customer Relationship Management qui est nécessaire pour les PME . Cons Mon utilisation, Agile CRM est vraiment bénéfique dans la suivis de management d'entreprise doté de capacités de vente et garder tout sous contrôle . Review Source Gina S. Process Management Analyst Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "An App with good functions" March 3, 2024 5.0 Pros From the mobile application we can manage our email or website marketing without resorting to complex systems, I like the simple application and the ability to manage customer data without errors. Cons I have no negative comments about its mobile application, I have used its functions and I like everything, it is very simple. Review Source SW Sam W. Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Terrible software, terrible service" June 17, 2022 1.0 Absolutely awful. I would not recommend this product at all. Pros Honestly, very little. From day 1 it's been riddled with bugs. Cons Multiple issues with email deliverability. Multiple issues with setting up automations. Terrible support that just ignores you when they can't solve an issue with their software (95% of the time). Riddled with bugs. Doesn't deliver on the majority of promises it makes. Review Source JP Jennifer P. Managing Member Executive Office Used the software for: 2+ years ### "Easy to Use, Configure, and Implement" May 5, 2022 5.0 I have used and recommended Agile CRM for many years. It is very easy to use and configure and the cost is low compared to other CRM systems. Pros It is very user friendly. You can add custom fields and setup pipelines without the need of a developer. Cons Having to add DNS records to synch email makes it difficult to setup email with agile. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Agile CRM The UI and functionality is just better than Zoho Review Source ED Esther D. Credit Coach Administrator Financial Services Used the software for: Less than 6 months ### "we have work or differences " July 31, 2017 3.0 they are very easy to used and very user friendly I am very glad we could still work together because we know as company they have very easy CRM program to used Pros is very friendly but that about it, they program has a lot of things to make your sales work but if you do not have the regular you wont have access to anything. Cons I did a review because I was very upset with agile here is the previous review: they are bad at costumer service I would have more luck working with a wall at least she would listed and act like she is trying to help, the manager for support was so horrible to work with when ask to help with option he didn't help me I trying to be as patient with them but I really feel that they just ripped us off. I did a previews review on them because so far was it was all good but once I did, it was like they did not want to try any more. as of today they have help me with the problem and we manage to get everything resolve they saw the mistake the made and help us with the problem at hand I am very glad we could still work together because we know as company they have very easy CRM program to used Review Source Response from Agile CRM September 18, 2017 Hi Esther, thank you for taking your time to review us again. We are glad that your past experience was positive and happy to see that your confidence in the product and support is restored. Agile CRM is a versatile product loaded with features and is designed after surveying various businesses on many parameters like size, business workflow, number of product pipelines. We have the monthly plans and you can always switch to any plan of your choice. Our pricing plans are designed to keep the product affordable to all the small and medium businesses without losing all the core capabilities of the product. We try to be fair with all our customers and to protect this, any exceptions are not encouraged. Our efforts are always to make an easy to use product and a friendly service. Agile CRM is the bottom band in pricing and upper band in features. We request you to write to support@agilecrm.com and our friendly support team will provide the best resolution. Michelle V. Sales and Marketing Coordinator Computer Software Used the software for: 1-2 years ### "Decent CRM for the price" January 14, 2019 4.0 Pros I really liked the integrated scheduling calendar Cons Many times I don't receive email notifications about new appointments that have been scheduled so I have to remember to check my calendar every day. I also wish some things were a little more streamlined, for example if I search for an email address and it's not in the database yet--I don't have an option to "add" I have to type it in all over again. Review Source Response from Agile CRM January 25, 2019 Thank you for reviewing us. We see our team has clarified the same doubt an year ago (6th Oct 2017). The appointment email notifications are sent twice - 1. At the moment when the appointment is created. 2. Just ten minutes before the scheduled time. These notifications maybe blocked if there are any filter options configured in the email clients. Thank you for suggesting feature requests. We will incorporate them in our roadmap. VR Verified Reviewer Assistant Manager Marketing Internet Used the software for: 2+ years ### "Decent CRM software for small-medium enterprises" June 14, 2018 3.0 Made automation and third party integrations easy. Pros It's easy to use and integrates with many other platforms. It has decent number of features apart from standard CRM features like web rules, hello bar, exit intent popups etc. Cons Customer support isn't that great. Their tracking of website visitors, email click rates has issues. The tracking code for this CRM increases the load time of website hence it affects your organic rankings. Review Source Response from Agile CRM June 18, 2018 Hi, Thanks for your feedback. We would like to address your concern personally. There will be a senior customer success manager assigned to help you. Please share your account details so that our team can reach out to you. DB Drew B. President Utilities Used the software for: 1-2 years ### "Horrible customer service... Don't use Agile unless you want to get stuck in a contract!" January 19, 2021 1.0 horrible Pros It seemed easy to use, but it kept mixing up my data. Cons Customer service was horrible. I eventually tried to cancel my subscription, but they kept charging me for an annual subscription. I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again. They gave me a refund. In January of 2021, they charged me again for my annual subscription. I called them back and the guy tells me at first that there are no refunds! What??? I cancelled it OVER A YEAR AGO!!! He tells me that he has to talk to his management and is not sure if he can refund my money... Grrrr... I'm so pissed... I told him that I was going to start writing bad reviews about Agile while I waited for his management. Eventually, he said he initiated the refund and cancelled my subscription... We'll see! Reason for choosing Agile CRM Use another CRM software Review Source Valor L. Growth Manager Marketing and Advertising Used the software for: 6-12 months ### "90% Off Sales.Force" January 7, 2022 3.0 I needed a CRM that I can use to track my leads and sales pipelines for a variety of things I do. Agile CRM honestly does well, except its ui/ux is not very friendly, and I get lost quite often, and there's lots of tabs and clicking to get to where I want to be. It is a very complex solution for complex company. Unfortunately, I just want things simple for my simple brain. I opted for a simpler CRM solution with more exciting Ui & Ux but less functionality. Pros Agile CRM has built something similar to sales force. A Super Comprehensive CRM. It does a lot and can easily integrate with email, calls, automations and marketing platforms. Cons Agile CRM has built something similar to sales force, even to the teeth with its ui and ux experience - which is terrible. Otherwise it is a very solid CRM, and the pricing is very reasonable. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday.com](https://www.capterra.com/p/147657/monday-com/) pricing. and agilecrm does way better CRM than monday.com's light CRM templates. Review Source VR Verified Reviewer Founder Information Technology and Services Used the software for: 1-2 years ### "Easiest CRM I've used in years" May 18, 2017 4.0 Pros It's extremely easy to do almost everything in AgileCRM. For example: 1 uploading list of contacts. Super easy. 2. It's a pleasure to use it. The timeline shows every interaction with every contact in a very user-friendly and aesthetic way. 3. Setting up groups of contacts using tags and then filtering so you can focus and specific groups is soooo easy and helpful. 4. It's really fast for a cloud service as well. Cons Very few to be honest, and they can be worked on: 1. Customer service. You can get bounced around until the right person helps you. But when they do, they work very hard to take care of whatever issue you need help with. 2. It would be great if their scheduling features included integration with gotomeeting. Review Source Zach R. Global Sales Director Internet Used the software for: Less than 6 months ### "Misleading and disappointing" July 27, 2018 2.0 None. It was an unnecessary distraction and waste of time. Paying more for a better software is worth it. Pros The software is inexpensive (at lower levels). It seemed intuitive at first, but with extended use realized it was clunky and did not function as advertised. Cons Full of holes and bugs. Clunky. When we asked about certain capabilities, they were always "included with the next level up". When we explained our frustration and that we were cancelling our contract, they became belligerent, immediately cut off our access to software and are holding all our information hostage. We have also yet to receive a refund... Review Source Response from Agile CRM August 3, 2018 Thank you for reviewing us and as you rightly said, we are inexpensive. In fact, we are the most affordable CRM for small and medium businesses. Our pricing plans are designed to answer the needs of every growing business. Mid-sized businesses require features which help achieve their goals. And hence, the feature set is dense and small businesses when they grow, need higher plans to realise their potential. Thus, we have suggested the appropriate plan with the most affordable pricing in the market to support your growth. You might have found it clunky because there is a learning curve for using a CRM software to its full potential (especially when you are changing from a different CRM provider). Also, we have taken your inputs to further improve our services. Our product updates are driven by the customer feedback. Mónica D. CEO Marketing and Advertising Used the software for: I used a free trial ### "¿La Mejor Opción Para Tu Empresa? Descubre Sus Pros y Contras" March 16, 2023 5.0 Pros Es fácil de usar y tiene una interfaz de usuario intuitiva, lo que lo convierte en una buena opción si no tienes experiencia previa en el uso de software CRM.Te permite hacer seguimiento de ventas, automatización de marketing y además lo puedes integrar con una variedad de otras aplicaciones de software populares, lo que facilita la automatización de procesos de trabajo. Cons Tiene muchas funciones limitadas, y si necesitas algo mas productivo, te quedas un poco corto. El precio está en la media pero si eres pequeño como yo, se va un poco de presupuesto para que lo puedas utilizar con otras app que sean más económicas y más multifuncionales. Review Source Emre Ç. Software developer Computer Software Used the software for: 6-12 months ### "Strengthens customer relationships." November 27, 2022 4.0 I went to a sales conference recently, and it was nice to have a place to keep all of my contacts and communicate efficiently with my team. Agile CRM is a good software that can help you manage your contacts and tasks. I think it's useful for project managers who need to track their projects and also for salespeople to increase the efficiency of their time management. Pros This is a great company to work for if you want to do something that will make a difference. The quality of the product is amazing and the technology is very cutting edge. My job revolves around business development which involves a lot of communications - CRM is the best tool for this. I like that the platform is built on Agile Methodologies and is web-based which allows for fluid updates as well as the ability to use the system from any device. Cons Agile CRM is so much more than a project management tool. It is the perfect solution to email marketing, and task management. It is great that it offers you many features at a single price, I did not have a problem in general use and I was satisfied. Review Source Jo K. Managing Partner Professional Training & Coaching Used the software for: 1-2 years ### "Don't be afraid to ask - great customer service" January 13, 2017 4.0 We were looking for an off the shelf CRM package as our in-house system could no longer keep up with changes in technology. We also wanted something that would integrate our marketing. We are a small team and wanted something that wasn't too shiny. We needed it to be user-friendly rather than all bells and whistles. After browsing through several options online Agile phoned us, which rather illustrated how useful the system was! 2 years in and we are about to renew our subscription. As with all CRMs, there are pros and cons, but the customer service and friendly team at Agile mean a lot to us. Pros Wonderful Customer Service. All I need to do is write an email outlining my query, and not only does the phone ring very shortly afterward, my query is answered in depth and with a great deal of professionalism. If we have uncovered a bug or make a suggestion as to how things could be improved they are noted and often implemented. The marketing campaign sending is simple, although you do have to remember to press several save buttons before you can be sure all your work hasn't been lost! Cons As the team is so reactive, sometimes things change a bit too readily and we sometimes loose things that we liked. But not a big deal. Review Source RC Rosa C. Impiegata Human Resources Used the software for: 6-12 months ### "Gestione a 360 gradi " March 9, 2023 5.0 Esperienza positiva, consiglio senz’altro l’acquisto. Pros Il software è di facile utilizzo e consente una completa gestione di tutte le problematiche aziendale segnalate tramite call center . Permette, inoltre, di classificare tutte le suddette problematiche consentendo anche analisi di dettaglio dando l’opportunità alla azienda di mettere in atto processi di miglioramento aziendale e riducendo così le criticità. Cons Il servizio clienti e il prezzo, sicuramente un prezzo inferiore invoglierebbe di più l’acquisto del prodotto . Review Source Loic S. Operations Manager Consumer Services Used the software for: 1-2 years ### "Updated review: big improvements" February 6, 2017 4.0 We have been using Agile for about 18 months now. This is an updated review. Last summer I got very frustrated with a technical issue that has been handled horribly by their customer service department. I was on the verge on switching to another tool but they worked hard to make it right and the tool has been getting better and better. Most issues are resolved promptly, a couple of my feature request have been actually developed and implemented so things are going in the right direction and I have decided to give them another chance. Pros \- free trial - loaded with features - fast learning curve - continuous improvements - a lot of integrations Cons \- I would love to be able to customise the look and feel of pages for improved UX. - Reporting features are pretty limited - A/B testing is difficult to work with Review Source Ana Paula E. Environmental Consultant Environmental Services Used the software for: I used a free trial ### "A review of a complete CRM" November 15, 2023 4.0 I liked the fact that it combines price and efficiency and ease of use for all types of businesses. Pros Its best advantage is that it is free of charge and even the paid price for 50,000 contacts and more is very low at around $9 per user. It is also a very powerful CRM that generates specific reports. Cons At times I have experienced some deficiency in Customer Service. It also lacks some functions such as project management, something that certain competencies do have. Review Source TM Thomas M. Managing Attorney Law Practice Used the software for: 6-12 months ### "Email capacity has to be constantly increased, continual breakdowns" September 3, 2017 1.0 Nothing. Cons I run a small bankruptcy firm. I should't be having capacity issues mailing out to a relatively small pool(less than 8000) potential recipients. So low sticker price as long as you just use it for family and friends. I hate an upsell and actually miss Infusionsoft every day. Never thought I would say that. Why can't this be integrated in a meaningful sense with Dialpad such that our calls are logged in Agile automatically? I have to log them myself Review Source Response from Agile CRM September 18, 2017 Hi Thomas, thank you for taking your time to review us. Agile CRM is a versatile product loaded with features and is designed after surveying various businesses on many parameters like size, business workflow, number of product pipelines. Our pricing plans are designed to keep the product affordable to all the small and medium businesses without losing all the core capabilities of the product. Our competitors pricing model is related with the number of contacts which becomes exponentially costly once your business expands. Agile CRM allows you send unlimited emails to your customers as long as the sufficient email credits are purchased. We have integrations with popular telephony services like Twilio, RingCentral, Asterisk, SIP, Bria and many others. We are always open to integrate with new providers. We request you to write to us with your detailed requirement to our friendly support team at support@agilecrm.com and a resolution is assured. CS Chiara S. Consulente freelance Management Consulting Used the software for: 2+ years ### "Very disapointed" November 18, 2021 2.0 Pros Agile could be a good software, unfortunately it has so many bugs it is becoming impossible to work with it. Cons I know bug happens to every digital solution but it is not possible or acceptable to use a CRM not sending campaigns. I'm the CRM master for 4 startups and I'm facing bad bugs everyday which are making daily work a mess. All the flows are compromised by the campaigns not sent. Also they don't let you know they have a problem so big and if you talk with them the answer is "there is a delay". Days and days with campaigns blocked is not a delay, is a big failure for a CRM. There are also so many other bugs not solved from months like the Facebook integration... You buy the solution, you pay a solution and then clicking here and there you just realize you didn't buy the all package because there are several features, you were counting on, not working. Please fix your bugs. Review Source VR Verified Reviewer Business Owner Marketing and Advertising Used the software for: 2+ years ### "Easy to use Marketing Automation" September 17, 2017 5.0 Pros I love the marketing automation, where the use of a visual node builder helps you create campaigns that do just what you want them to. I've often found that even if I think something can't be done, a quick message to the support team and they come back with something I didn't know could be done. Cons I think unsubscribe links should automatically be in all emails, rather than having to add them. I also think when you are a paying user, it shouldn't have the 'sent by Agile' at the bottom of the email. Review Source VR Verified Reviewer Senior Data Analyst Marketing and Advertising Used the software for: Less than 6 months ### "Agile CRM: Pros and Cons Complete Review" March 5, 2023 4.0 Pros Agile CRM appealed to me because it is an all-in-one customer relationship management (CRM) platform that includes a wide range of features and tools for more effective customer relationship management. It includes contact management, sales automation, marketing automation, customer service, social media management, and other features. It also has an easy-to-use and understand interface. Furthermore, it provides excellent customization options, allowing users to tailor their CRM to their specific needs. Cons The lack of customization options is the least liked aspect of Agile CRM. While it is simple to use, customizing the look and feel of the interface is not always simple. Furthermore, some users have reported that customer service is slow or unhelpful. Review Source Similar Products Featured