# Page 5 | Agile CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Agile CRM the right CRM solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135148/Agile-CRM/reviews --- Agile CRM 4.1 (524) [View alternatives](https://www.capterra.com/p/135148/Agile-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Agile CRM ## Showing most helpful reviews Showing 101-125 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Simon H. CEO Hospital & Health Care Used the software for: 2+ years ### "A happy user" March 10, 2020 5.0 Automated campaigns are easy to set up and work well and the customer support system is effective. the experience of using agilecrm has been practical and effective, as well as being cost effective. Pros We have been able to use all the features with ease and the customer support has been terrific, critical since we have embedded agilecrm into our own software so that it, though its campaigns, administers many of our own systems automated processes, and we have needed to consult often with their team members. I cannot recommend the system highly enough. Cons We will need to establish how the system works at scale Reason for choosing Agile CRM Better pricing, had automated campaigns, simple to use, good customer service, no set up costs. We have never yet felt a need to change systems. Agilecrm may not be 'flashy' but it is reliable and is a one stop shop that simply 'does what it says on the tin'. Review Source Almodyr B. Data Analyst Marketing and Advertising Used the software for: Less than 6 months ### "My Agile CRM Pros and Cons" February 24, 2023 5.0 Overall, my experience with Agile CRM has been positive. It is a powerful, easy-to-use platform that has enabled me to streamline my customer relationship management process. It offers a wide range of features and integrations that make it a great solution for businesses of all sizes. Pros What I liked best about Agile CRM is that it is an all-in-one platform with a comprehensive set of features to help you manage your customer relationships, automate marketing tasks, and track sales activities. Cons The least I like about Agile CRM is that it can be difficult to use for new users and that the interface can be a little confusing. Reason for choosing Agile CRM My overall impression of Agile CRM has been positive. It is a strong, user-friendly platform that has allowed me to streamline my customer relationship management process. It has a diverse set of features and integrations that make it an excellent choice for businesses of all sizes. Review Source VR Verified Reviewer Director of Marketing Real Estate Used the software for: 1-2 years ### "Value and Functionality" February 11, 2021 4.0 Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price. Pros While it's developed overseas, the help and set up team are responsive and will often do the setup for you while you wait. The end result functionality is the same even if the way you go about it is different for other software. You can even use the free version for basic CRM features that others make you pay for. Cons There is a learning curve, as with any software, but the UX is not as fancy as others and therefore, sometimes, not as intuitive. Review Source William A. High-Performance Business & Financial Coach Financial Services Used the software for: 1-2 years ### "We went far away from them after a year " August 2, 2018 1.0 It allowed me to learn what I do and don't want in software. Their feature list spells this out, but getting the features to work and get support behind them is why we left. Pros The only pros I can say currently is their feature list looks good from the surface including internal dialing, multiple seats, call recording and sharing. Cons The tech team is difficult to reach and sometimes understand. I have no problem with offshore hiring when it's quality. For a product like this they need US based support. Review Source Response from Agile CRM August 3, 2018 Hi William, Thanks for your feedback, this helps us to achieve better results. Here are the testimonials from our customers for our excellent customer support: https://www.agilecrm.com/testimonials Nicolas Frichot -. Conférencier Professionnel Professional Training & Coaching Used the software for: 2+ years ### "Agile CRM: The Most Comprehensive & Valuable CRM On The Market" October 29, 2019 5.0 Amazing experience. I recommend to any businesses looking to take their operations and customer service management to the next level. Pros I really love how easy is it to create a task, follow-up with it, and completing it. The dashboard is so easy to use and best of all, the powerful Service features, which really make this CRM, one of the most complete business management solutions. Cons The regular package should have been less cheaper in my opinion. Otherwise, I find no negative remarks as such. Review Source VR Verified Reviewer Used the software for: 1-2 years ### "Pretty Good for Non-Techie User" July 10, 2017 4.0 Pros Not too hard to figure out how to add contacts, dashboard, tasks etc. It is very cheap for only 1 user, so if you are a small company, it is a good solution. On my own I could figure out how to do mass emails, add graphics and photos to them, track the opens in the campaigns. I don't use many of the other features. Cons When adding a new contact, with a new company name, the software will not allow accept a new company name unless I type it in and then click my cursor in the far right end of the email box to move to fill in that box. Very annoying. Once an email template is set up and the email is sent, they do not always look the same on the recipient's computer screen as they did on mine. I am not talking about different types of devices, I am talking about a computer screen looking different. The type can re-flow to end up with odd widows. Having to make an appointment with a Customer Service Rep to answer a question is a hassle. Review Source RS Rani S. Quality engineer-1 Computer Software Used the software for: 1-2 years ### "User of agile crm" February 3, 2023 5.0 Pros Powerful Web Analytics helps to monitor a customer’s online behavior and tracking when a customer opens the company’s web portal.Custom fields tags etc Cons Campaign nodes feature.Marketing templates they can provide better Review Source VR Verified Reviewer Senior Process Executive Computer Software Used the software for: 6-12 months ### "Trustworthy but still in development " January 1, 2019 4.0 Overall it is still a useful and very promising tool. I think it needs a few fixes but does the job well. Pros It has really good features, especially the email automaton which is different and more ingenious from all competitors: it's a simple drag and drop with icons that represent actions (send/ time / send 2 or third mail if the first one was opened ect.) Cons Is too pricey for starting businesses and could improve the filtering system of contact lists. It's doesn't always take in account tag addition or tag removal, and doesn't automatically delete contact that were added a second time. About the support team: they will really try to help you if you encounter any issues. However, they can be really hard to understand sometimes due to their accents. Review Source VR Verified Reviewer Operations Coordinator Events Services Used the software for: Less than 6 months ### "What a great and user friendly CRM" July 11, 2017 5.0 After trying many other CRMs we all have fallen in love with Agile, this is the best word to describe. Is so easy to set up and very user-friendly. Just finished imported our Data from Zoho and all looks good. I have given up spending time in Zoho CRM that almost forces you to enroll in what I can only describe as a university course. Agile has some things that need improvement but the development team doesn't stop bringing out new features and tools and you can also post your development ideas into a Forum and this can be voted by other users, I have already something being developed using this tool. If you want something simple to use but also fool of cool features this is the system to go. I love the Chrome extension where you can add contacts on the go from any web page (including the great Linkedin fetch contact details feature). Looking forward to the new feature releases. Pros Time to set up, User-friendly, Zapier integration, Modules (sales, marketing and help desk), Price, Email marketing, Web activity tracker, Web forms and landing pages builder, Filters and Tags for creating lists. Cons DKIM and SPF still a little hard to set up, Help Desk database still being populated so you have to contact the Agile care team more often, but improving. Review Source VR Verified Reviewer Proposal Marketing Specialist Banking Used the software for: 6-12 months ### "The UI is the selling point " March 25, 2019 4.0 Overall, my team and I have had a very positive experience with Agile CRM. I am Magine that it works like most CRM’s, but what I like most is how intuitive it seems to be and the level of customer support we have experienced. Pros Agile CRM has a great UI, which my team was quick to pick up on. For a CRM, the easier it is to use, the quicker your team members will adopt it and maximize its potential. The ease of use that Agile CRM offers makes tracking information simple. Cons Even though you can customize dashboards and your tools, I think that Agile CRM tries too hard to be “flashy”. Sometimes, the canned dashboards are more distracting than helpful. It’s not really a con, but rather a preference. There is definitely substance, but style needs to be turned down a little. Review Source VR Verified Reviewer Full Time Translator Publishing Used the software for: 6-12 months ### "It shortened our response time " November 2, 2021 4.0 Pros The Automatic Call Distribution helped us make our response time as short as 5 minutes which made our customers happy and reduced the chrun. Cons It didn't came with Call Tracking, Call List Management and Batch Processing. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Review Source Vladas S. Owner Internet Used the software for: Less than 6 months ### "Would be a great app if it worked as should" April 6, 2017 3.0 There are much more features and integrations in AgileCRM than listed on GetApp.com. It is quite easy to setup CRM and marketing automation with this tool. BUT... I have registered already 3 cases during the last 50 days when app is not working as it should. For example: 1) form on a website doesn't submit; 2) user in not added to the campaign after the form submit; 3) emails are not being sent out, etc. For a support it takes from several days to several weeks to find a bug and solve an issue. I asked to refund me a fee for a period when app is not working as it should, but support refused to do so. Even now, I am still waiting for one issue to be solved by a support. Thus I can't recommend it to anyone right now. Value for money ratio is quite pure at the moment. I hope it will improve in the near future. Pros Many good marketing automation features, easy to learn and setup. Cons Features often do not work as it should. So one should spend a lot of time for testing, reporting issues and asking customers to forgive... Some features are useless. For example, attribution of contact in CRM with it's Facebook profile. And later one can't do anything with it. Thus their prioritization of features' development is quite suspicious for me. Review Source VR Verified Reviewer Customer Service Manager Entertainment Used the software for: 6-12 months ### "Get the most features with Agile; with great and quick-responding tech support team" October 9, 2018 5.0 Pros I have been on the search for a great CRM software that I can possibly use for a long time with none to minimal problems or something that agrees with my needs completely. With Agile CRM, the features are perfect for my needs and offer more. I use the help desk features more than often, it is something that really lightened my tasks with my job. The possibility to manage different data allows increased organization. The Call center features allow call recording, logging and scripting of calls from customers. It offers so much aid for any customer service personnel. Cons Marketing campaigns for initial subscription are very limited with such a high price, which seems too expensive for the initial rate. Review Source CD Chris D. Specialist Accounting Used the software for: Less than 6 months ### "All-in-one" March 29, 2023 5.0 Overall, the all-in-one platform, automation features, customizability, affordability, and integration capabilities are some of the features that make Agile CRM a popular choice for businesses looking to manage their customer relationships and improve their sales and marketing processes. Pros Agile CRM offers powerful automation features, such as lead scoring, email campaigns, and workflow automation. These features can help businesses save time and increase productivity. Cons Issues with email deliverability when using Agile CRM's email marketing features. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Limited functionality Review Source Pete J. MD Marketing and Advertising Used the software for: 2+ years ### "Love it and rely on it every day. The software is easy to use and the support outstanding" August 17, 2017 5.0 A single source to aggregate all my contacts and my email conversations, as well as tracking email campaigns and form downloads. Ideal for a small to medium business on a budget Pros Allows me send my weekly newsletter to my subscribers and to track which links they click on. The support has been superb Cons For me the costs are a little higher than originally advertised - but still way better value for money than anything else I've found Review Source Chris W. Chief Marketing Scientist Marketing and Advertising Used the software for: 1-2 years ### "Solid, but not Spectacular" December 18, 2018 4.0 All that said, it does do an incredible job at helping me stay in front of and build dossiers on prospects and clients. Pros It's free for their basic package and very inexpensive to scale. While the interface looks like 2003 it has some very advanced tools for 2018, namely automated SMS. That's a game changer to not have to incorporate a second piece of software into your marketing campaign. Cons Not intuitive whatsoever. The learning curve is steep. Creating IFTTT automation is done on a flowchart instead of a menu. That is perfect for visual people. I'm not a visual person. Review Source Woody W. CEO Used the software for: 2+ years ### "Amazing CRM solution that has everything you could want and more!" July 6, 2017 5.0 Pros Agile CRM takes care of everything an SMB could need including marketing, sales, and business process automation in a simple and easy to use package that is not cluttered with unnecessary stuff! Cons The mobile app could use some work. It requires you to "log in" every time you open it and although it gives you access to everything it can be a little cumbersome to use on a small phone screen. Review Source Alandra L. Assistante Computer & Network Security Used the software for: 6-12 months ### "Agile CRM: un bon outil " November 12, 2023 4.0 Pros C’est un logiciel très bon dans la gestion relation client. Il dispose de très bonnes fonctionnalités qui nous permettent de réussir dans nos affaires de marketing et de ventes. Cons C’est un outil qui dispose de multiples fonctionnalités, ce qui pourrait compliquer sa facilité d’utilisation. Review Source VR Verified Reviewer CEO Accounting Used the software for: 2+ years ### "Very Poor customer service" February 8, 2022 1.0 Hopelessly bad - we changed over a year ago and cannot get the payments suspended Pros Nothing at all - we changed to a better product over a year ago and cannot get the payments suspended Cons Everything - we changed over a year ago and cannot get the payments suspended Reason for choosing Agile CRM value and pricing Review Source Mark H. Director Security and Investigations Used the software for: 1-2 years ### "The perfect sales, marketing and support tool for our business" August 18, 2017 5.0 This software is THE tool we use to manage our customer interactions - all of them. From service, the marketing and sales follow up, Pros The breadth of options is amazing. The opportunities to engage with customers via Agile are many, in fact I have not used a CRM system that offers so much business engagement opportunity. This software is real value for money. You get a quality product, speedy service when needed. Agile helps us to have a truly professional customer experience. I have used many CRM systems over the last 10 years. Agile CRM is the one for me. Review Source Benjamin R. Unlicensed Assistant Real Estate Used the software for: ### "Try it out - it won't disappoint" January 25, 2017 5.0 After having tried out several CRM systems, I stumbled across agile on an online forum. This system is incredibly flexible - while holding a lot of the crucial features (contact info, deal tracking, sales reports) it also offers a few customizable features that have not been seen elsewhere (landing page hosting, GoDaddy integration, full G-Suite integration). Our team of no-tech-savvy users were able to very quickly make their way through the program and have learned all the crucial features in very short order. It has been an absolute joy getting away from old paper-based practices. Pros Great for current Google Suite users, great for small teams, customizable landing pages, integration with most major URL hosting services (GoDaddy etc) and a very sleek app with support for Android and iPhone/iPad. Cons "Powered by Agile" appears on emails sent from system, constant reminders to upgrade your plan along the top of the system, lack of ability to hide unneeded tabs/pages. Review Source VR Verified Reviewer Used the software for: 1-2 years ### "Good Marketing & Sales CRM" September 19, 2017 4.0 Pros I like the marketing & sales features of this CRM. We can create web forms to integrate to our website. I also like that this can be connected to our other online software which we daily use which then helps us ease the manual labor of entering everything in the CRM. Cons We can't save email history in this CRM. Yes it syncs with our Gmail but once an email is deleted, this will also be deleted in Agile. We really value each email from our customers and it would be great if Agile can work out how to get this feature available. Review Source MN Michael N. Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "A very user friendly CRM" August 15, 2019 4.0 A good Sales CRM fro small & Medium scale businesses. It has a good interface and very simple to learn. Need improvement in Automation features and customer support. Pros \- I have been using Agile CRM in my present company. It didn't take me long to understand the functionality of Agile CRM because of the user-friendly functions and a very simplified interface. - It gives an option to add different tabs to the dashboard, which make it easier to understand the progress happing in the team. - Can set the daily task on prior or schedule it accordingly and it will be visible at the dashboard. I never have to worry in case I miss out any task assigned to me. - Creating leads is much easier in Agile CRM as it is integrated with other social application make it much easier to fetch the person details available on those sites. - The reports and analytics are very intuitive and give better visibility. Cons Can improve on the customer support part. Review Source VR Verified Reviewer CEO Computer & Network Security Used the software for: 2+ years ### "A good CRM tool, features riche" April 2, 2019 4.0 Pros All modules are integrated: Marketing, Sales and Support. The solution is very features rich, it is a good Hubspot replacement at a fraction of the price. Cons The support is based out of India, it is hard to understand the dedicated support person we have. Also, it can take 1-2 weeks to get your support person on the phone, so if you have deadlines, you are in trouble. Review Source MW Mike W. Founder Executive Office Used the software for: 1-2 years ### "Outclassed by the next generation of CRM tools, too expensive for what it does deliver" January 22, 2020 2.0 I actively found ways to circumvent using Agile CRM for anything other than providing reports up to head office: our day to day CRM management we chose in the UK to outsource to another platform, accepting the hit of double data entry to gain the effectiveness of that tool (Outreach)... which was a similar price point. Pros Agile CRM is a lightweight tool that therefore is quite accessible. We used it at Agillic as our central sales CRM tool. Customer support is very helpful Cons Where do I start? Maybe it's the way we had it set up, but this was the most cumbersome tool for tracking sales opportunities that I've ever used. I found it exceptionally difficult to get the level of insight into sales management that I needed for my team; the mobile tool was largely useless (I used the website on my phone instead); it never really connected to advising sales teams what action they should do next. Review Source Response from Agile CRM February 20, 2020 Dear Mike, thanks for sharing such detailed feedback. We're sorry your experience with us didn't match your expectations. It is an uncommon instance and we'll definitely do better. Please feel free to reach out to support@agilcrm.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Agile CRM is an all in one CRM with various features encompassing all the facets of the Sales Cycle with features to help the support and marketing teams as well. Similar Products Featured