# Page 7 | Agile CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Agile CRM the right CRM solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135148/Agile-CRM/reviews --- Agile CRM 4.1 (524) [View alternatives](https://www.capterra.com/p/135148/Agile-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Agile CRM ## Showing most helpful reviews Showing 151-175 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rohit P. Digital Marketing Consultant Internet Used the software for: 2+ years ### "Affordable software, which does everything for a small business" September 20, 2018 5.0 Pros Sales, marketing and service at one place at a single cost. Easy to use interface. Timeline information about the contact and notes against each contact to recall the complete communication. Calling facility from the tool. LinkedIn and Twitter integration of the contacts, easy to reach out on their social channels. Cons Branding of emails, which can be removed at a cost. Limitation of email we send per day. The nodes in the campaigns are limited to 50, but we can add a node to connect campaigns. This limit should not be there. Progressive profiling of the customer not possible using forms. Review Source VR Verified Reviewer Tech consultant Information Technology and Services Used the software for: 6-12 months ### "Agile CRM is a top-notch program that we've successfully integrated into our company." May 1, 2023 5.0 Pros Our organization relies heavily on Agile CRM for daily operations, as it's utilized across all departments to handle various tasks, both large and small. The automation features have significantly reduced our workload, and the reports and dashboards are consistently beneficial. We particularly appreciate the contact management and lead-to-opportunity tracking functions. Cons At present, we are limited to 25 custom fields for contacts, companies, and deals. We believe that having additional custom fields would enable us to include more specific information, which would be highly beneficial. Review Source JM Jack M. CEO Research Used the software for: 1-2 years ### "Stopped working and negative experience with support" May 19, 2022 2.0 Pros At first glance the product seemed like a great "do-everything" tool at an affordable budget. It does have a lot of features, when they decide to work. Cons Similar to another reviewer that mentioned the same thing emails just stopped working for us. They didn't go to spam, they just weren't sending. I contacted support about this and they didn't do much to help. I go to cancel and they tell me they need to call me first in order to do that. I don't have time to do that I just wanted to cancel the plan. So I message their team (to their credit they did message back immediately which is good) but when I explained to them I didn't have time to respond to an email or answer a call they just said "that's the procedure". The product not working was bad enough and the inflexible service was the icing on the cake. Review Source AT ALEXANDRINE T. Executive Assistant International Trade and Development Used the software for: 1-2 years ### "Alexandrine Tabeau (facc ohio and adexma only)" January 8, 2020 4.0 very positive eventhough some of the features should be easier Pros Onboarding and trainings from \[SENSITIVE CONTENT HIDDEN\] are the best. Good integration with google as well as linkedin Also it is easy to use marketing automation, crm contact, follow up for deals, + telephony and sms campaigns. Cons quickbook integration is not available some extra steps are needed to use the software, for example when you desactivate a campaign you have to remember to desactivate the contacts assigned. Certains things need a knowledge that is only possible by doing lots of trainings Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Sellsy](https://www.capterra.com/p/133104/Sellsy/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[Plezi](https://www.capterra.com/p/180164/Plezi/) Reason for choosing Agile CRM Cost related to overall services Review Source VR Verified Reviewer Angular Developer Information Technology and Services Used the software for: 2+ years ### "Setup Complete Email Campaign With Agile CRM" May 11, 2019 4.0 Pros 1\. Create complete customer record and create email campaign for emailing at particular event is easy. 2. Setup synchronization among various modules such as synchronization between inventory of products and admin modules for notification emails (email automation once product gets zero). 3. Notify customers on a particular event or if new product launched. 4. Lead management is easy , it has particular section for lead management. 5. Great IDE to make use work easy. 6. Setup call functionality with Agile CRM is also possible. Cons You must have little CRM understanding to use Agile CRM. Review Source VR Verified Reviewer servizio clienti Furniture Used the software for: 6-12 months ### "essenziale per le vendite" August 27, 2023 4.0 Pros consente di automatizzare le vendite e analizzare le interazioni con i propri clienti Cons bisogna smanettarci un po per capire a pieno le sue potenzialità Review Source NT Neha T. Tax Consultant Management Consulting Used the software for: 1-2 years ### "Efficient, cost effective solution for small businesses" June 19, 2018 4.0 Pros Agile CRM is a complete sales, marketing and service platform. It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow.. It allows looking at activity down to the individual user activities and helps to identify loopholes in the campaign and amend. I also like how it integrates flawlessly to Gmail. You can quickly add any contact information from gmail to AgileCRM. Cons Agile CRM has lots of limitations when it comes to email handling & social media integration. If you are emailing to multiple contacts at one go, you can’t add an attachment. It an email requires to add lots of images, creating email templates becomes very clunky. Emails don't get saved to draft automatically; you need to start from scratch if you lost it. Also there's limitation to selecting 25 contacts when writing an email. It loses emails if they are deleted from email client, CRM software should be able to preserve past emails whether they were deleted from Gmail or not. Also there is no social integration with Facebook and other social media Review Source Jack F. President | Get LinkedIn Appointment Setting | LinkedIn Expert | Sales Leader, Trainer & Coach Used the software for: 6-12 months ### "Agile CRM has the potential to be a very good program. However, it's email sync is very sketchy." April 4, 2018 4.0 It is an inexpensive CRM for basic organization but the email marketing platform does not work if you have a database of several thousand that you are sending to several times per month. It becomes way too costly. Pros What I like most about Agile CRM is that it is an inexpensive solution that integrates CRM and Email Marketing platform . Cons The email sync is not good. It labors for a long time trying to pull emails through. I also do not like that I have a very limited number of emails that I can send through the Email Marketing Platform and that the emails I have Agile's logo on them. Review Source NM Nosipho M. Junior accountant Accounting Used the software for: 1-2 years ### "Great software" August 29, 2022 5.0 Nothing short pf amazing. Pros It's a product that offers practically everything, but at a considerably more affordable price. The product is generally simple to use, and I appreciate how easily automations can be set up. Cons In my perspective, the normal bundle ought to have been less expensive. Other than that, I don't find any criticisms of this sort. Review Source Mansur S. Product Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "it helps businesses of all sizes manage their relationships with customers, prospects, and leads." December 7, 2022 5.0 Overall, Agile CRM is a great CRM platform that offers a range of features to help businesses manage their customer relationships. It is easy to use and has an intuitive interface. Additionally, it offers a range of pricing plans to suit different business needs. Pros My favorite feature of Agile CRM is its customer segmentation capabilities. This makes it easier to group customers and leads into different categories and allows me to send out personalized emails and campaigns to each group. Additionally, the lead scoring feature makes it easier to prioritize leads based on their behavior. Cons My least favorite thing about Agile CRM is the lack of customization options. It can be difficult to customize the look and feel of the platform to match the branding of a business. Additionally, the reporting features are limited. Review Source KT Konstantin T. Marketing and Innovation manager Hospital & Health Care Used the software for: 6-12 months ### "I searched extensively for a good CRM solution and Agile CRM seems to be best suited for our company" July 20, 2017 5.0 Precise segmentation of our users Well structures users database Well organized history of each users interactions with our company Highly efficient automated e-mail marketing KPIs for our e-mail campaign Monitoring of users behavior Detailed users profiles Pros The interface is very user friendly, you can start using it confidently in a few hours, a lot of integrations which makes it very flexible, nice API for customized solutions if you have a programmers team in your company. Excellent e-mail automation with ability to segment users based on their behavior (open rate, link clicks, website actions), very precise segmentation with the use of unlimited tags, options for push notifications and web events as triggers, very easy to use e-mail templates and also highly customizable with support of custom code and custom fields. Really useful history of every user's interactions and contacts in a nice timeline format. A lot of filtering options, which when combined with the export in csv feature are extremely useful. Cons for the time being there is nothing serious, which can affect my usage of the platform, only minor issues which are easy to overcome. Review Source VR Verified Reviewer Gerente de Oficina de Administración de Proyectos (PMO Manager) Automotive Used the software for: 6-12 months ### "Best CRM for Starters" December 5, 2018 5.0 While searching for a CRM, I found this option. It was the perfect software to start with as the sales team never had used a CRM before and we had a very small team. Lots features, easy to manage and free for a small team. This gave us the opportunity to start a process upgrade without investment, and after everyone was well adjusted, we switch to a paid plan. Pros Not only you can keep control of all the costumer interactions, but also you can do marketing and support with the same account, and is free for up to 10 users (limited, but free). Cons It lacks a good tutorial for most of the advanced features. Review Source BH Bron H. Manager Insurance Used the software for: 2+ years ### "Deeply Flawed CRM" February 8, 2022 2.0 Very disappointing. Stay away from this product. Pros Email campaigns and work flows are great features when they actually work, which isn't that often. You have an expectation that task are executed as designed, but are quickly disappointed to find that emails and task were never done. This is a very poor performing product and I'd advise anyone to look elsewhere for a reliable CRM. Cons The extremely poor reliability caused many task to be repeated manually to ensure they were actually done. Review Source VR Verified Reviewer Director, Sourcing Operations Information Technology and Services Used the software for: Less than 6 months ### "A relatively robust CRM for smaller to midsized business looking to scale" December 27, 2019 5.0 We needed a bit of bandaid to help with our business development efforts and it definitely did the trick. Given our business model we needed more of a hybrid CRM/ATS, otherwise we likely would have continued on with it. Pros Capture from LinkedIn -- relatively easy to navigate through and keep records & engagements up to date. Cons Very modular -- which in some circumstances I can appreciate but there is some functionality that overlaps and should be grouped together. As an example, untagged emails (with Agile Logo) being a separate expense from the base rate. I think it would be great to hide the features not included with any given plan, as opposed to being able to see them, but being greeted with an upgrade screen. Review Source VR Verified Reviewer Director of Sales and Marketing Information Technology and Services Used the software for: 1-2 years ### "Love this product" July 7, 2017 5.0 Pros I love how the system helps me not only track sales and prospects but it also allows me to do my email marketing and email automation. Its very nice having everything in 1 system. Cons I wish the product would allow for social media blasts. It would be nice to be able to send out notifications and newsletters out on social media at the same time i do on email. Review Source Madhura S. CEO Animation Used the software for: 1-2 years ### "Reviw For The Marketing Module of Agile CRM" February 5, 2020 5.0 We've managed go up our lead gen activities significantly, keep track of leads, see a dashboard with key onfo Pros The software is easy to use, the training they provide is fabulous and the customer support is great. Cons For my size of business, the software has everything you need and at a great price. But when you try to upgrade to more users or more contacts, the costs jump up. Review Source MK Matthew K. adfdas Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Trash" February 8, 2023 1.0 Frustrating. Waste of Money. Pros Not much. There was something always wrong everytime I tried to use it over the course of 2 years. Cons Technical support. They are horrible. Don't return calls and you can't talk to anybody who is technical. They always just call you back over and over again while they go ask someone else. Review Source VR Verified Reviewer Leader Used the software for: 2+ years ### "Great CRM for SME's" April 21, 2018 4.0 Great product for SME's and startups Pros Agile CRM is packed with many useful features such as: - Campaign design - Support ticketing - Tagging and scoring Cons There are many missing features such as: - Direct ERP integration - Capturing servey Also, mobile app is pretty unmaintained and full of bugs and missing features Review Source Akou Kafui A. Gestionnaire Commercial Real Estate Used the software for: I used a free trial ### "Logiciel de CRM" October 27, 2023 5.0 Pros Logiciel de CRM très sympa et innovant qui propose une solution moderne, très simple et facilite la gestion des e-mails de marketing et simple à déployer. J’aime trop Agile CRM Cons Un produit très simple et sympa. Flexible et facilite plusieurs choses. Je le recommande Review Source Scott N. SEO Specialist Marketing and Advertising Used the software for: 1-2 years ### "Hugh on Features - nice on price" July 20, 2017 5.0 Pros For the price the Plugin integration with Wordpress is good. getting leads directly from my site into a place to manage them is great Cons There isnt much I dont like about it. The only thing I found is that the default form code (if you dont integrate with a WP Plugin) is a little bloated and slows ur website down - but its not too bad. Review Source MW Michael W. Designer Graphic Design Used the software for: 6-12 months ### "My Review Of AgileCRM" April 14, 2020 5.0 I love it, and have also installed the free version for my own brand Pros I like the ease of integration this product has and its functionality Cons Getting it set up, I feel it would benefit to have a way of installing key features for a number of real life business models for example - a walk through of installing key modules that would aid someone that was using it for example a "Real Estate", "Insurance" or "Car Salesman" business, so the user could follow a custom integration following a set of parameters that best meet the style of business that they are using it for. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Agile CRM the non intrusive way they kept in touch, the other used very hard sales techniques, which I don't like. Review Source Jói S. Founder / CEO Internet Used the software for: 1-2 years ### "Very feature rich. Marketing features incomplete or unstable" November 23, 2016 2.0 AgileCRM keeps on improving, and the "typical sales CRM" side of it seems pretty solid and reasonably user friendly, but I have wasted SO MUCH TIME on the marketing and email automation side of it. I'm mostly back to MailChimp now which is a much better solution for most of those things. I think AgileCRM is being used by a lot of companies to spam their customers. If I include a link to their meeting booking tool in my email signature, my emails tend to be categorized as spam, but not if I leave it out. Pros Very feature rich. Many powerful features and integrations. Decent reporting and functionality around standard sales CRM stuff. Cons Clunky and difficult experience around marketing automation. Tendency to have features that are only half-baked, although they do improve over time. Review Source Mark L. Owner Arts and Crafts Used the software for: 1-2 years ### "Awesome addition to our business, has made our life so much easier" September 10, 2017 5.0 easy to use Pros The program is easy to use, they offer great support, we are able to customise the software to suit our business. it has helped our marketing immensly. There are no issues with this software that we have found that have not been completely sorted out by the technical support team, they have been terrific. Review Source David H. Founder Individual & Family Services Used the software for: 1-2 years ### "Great CRM for the money" July 18, 2017 5.0 Pros Robust system with ability of user to create simple or complex drip campaigns. Customer service has been excellent. They are available and are quick to respond to questions. Cons Would like more templates for landing pages and email templates, but they do give you a number of options. I just would like to see more. Review Source Tarnya B. Used the software for: 1-2 years ### "Great for it's for fast learning curve and with wordpress and woocommerce integration" December 22, 2016 4.0 We have been using Agile CRM since 2015 when ULetters was formed as a tech start-up. I have found it simple to set up and easy to customise to our unique requirements. The tagging system for customers allows us to quickly filter for our tasks. The features we especially appreciated were the easy to set up integration with Woocommerce and Wordpress with a free wordpress plugin and the ability to add many custom fields as we wanted. It offers a lot more features which we don't currently require or use. Tarnya ~ Customer Support Manager at ULetters.com.au and Uletters.co.nz Pros It has a very fast learning curve. I would recommend it to small business and other startups who need to get something set up and running quickly and easily especially if you are using woocommerce for ecommerce. Cons I'll like more customisation options. 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