Who Uses This Software?

ResMan is a property management tool built for affordable and conventional multifamily operators, which provides robust operational and accounting features and solutions for the resident lifecycle.


Average Ratings

203 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ResMan
  • myresman.com
  • Founded 1999
  • United States

About ResMan

ResMan is a property management platform built by property owners and operators who saw an opportunity to provide an innovative technology solution that delivers consistent NOI growth and breathtaking resident experiences. Finally, there is a property management software that makes accounting, resident engagement, and integration easy, whether you're on-site, in the field, or at the corporate office. We invite you to Love Your Software.


ResMan Features

  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management
  • Credit Check
  • Expense Management
  • Online Payments
  • Owner Portal
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Vacancy Tracking
  • Website Management

ResMan Reviews Recently Reviewed!


Resman, alternative to expensive competitors

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact that they have dedicated friendly Customer service who would be there for you by email, by chat and by phone specially when Resman is new to you and trying to learn its features. Compared to other accounting software I have used, I would most likely recommend Resman to others. I also like the fact that they take criticism and reported loopholes constructively to improve and develop their software better to be more competitive. Another this I like about Resman is they help you when you set up the books at its initial stage.

Cons: Initially, I did not like the bank rec modules, but it looks like my problem with it has been addressed. I also least like the transaction categories because when you create charges, you think the category you chose would flow through the financial reports, but not all the time. It depends on how the transaction categories are being set up. If they were set up incorrectly, then your reports will not be correct and you will end up doing a journal entry to correct them and it is not efficient in a way. Garbage in, garbage out, sort of. What I would like to see is when you create charges, you should be able to choose from the chart of accounts directly, and not from the transaction categories.

Overall: Every accounting software has its loopholes but the difference is how the software company make use of any loopholes reported. With Resman, they have people dedicated to improving their software and they welcome suggestions and observation. Then they don't take that lightly. They discuss it with their development team and find a solution immediately. Other software company may listen but they may not take action according to expectation. I have been using Resman for almost two years now and so far, I do not have any significant complaint yet. I give them 4 out of 5 stars. The missing one star, being the room for more improvement.

Vendor Response

by ResMan on December 11, 2018

Aminah,
Thank you for two years of loyalty and understanding. We have come a long way and as we continue to grow, expect us to be even better! --Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

Poor support for complex program, Lots of features, big learning curve (even experienced managers),

Feb 07, 2018
4/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Lots of features (ability to upload photos, pets info, vehicles, leases). Seems simple at first, until you begin adding data & its counter-intuitive. Does have wide variety of multiple Report choices. Nice format to send client emails, notices and statements.

Cons: Very long-learning curve (even for experienced managers); sell `ease of moving into their system, but it isnt easy and doesnt have a smooth transition (& havent heard of any of our peers who did either). support isnt available in evenings (when mgrs. often need help, as apt offices are very busy during day hours). Unresponsive to recommendations. Chat (during day) is not very quick (are friendly) and has to escalate issue (which may take several days of going back & forth before issue is resolved if it can be resolved. Posting collections affects NOI and bottom line greatly (many owners/mgrs. who are doing major rehabs in class b-c-d properties no longer even list collections (which used to warn future landlords about a resident) because it affects their bottom line so negatively in Resman. There's not a way to make some GL accts options (or to have as optional or line-item info in reports as has been requested). Vendor invoices dont lay out like industry standard. Initial settlement statements input (even if done by Resman) and security deposits can mess up your system for years. Corrected posting errors in banking info cannot be hidden but show up, making scrolling post those corrected errors very long and disjointed. We have many friends in MF industry and all report difficulty & complexity of Resman, but like some of their better features. It isnt user-friendly or simple. Can have complex integration w/other partners initially or until you have kinks worked out.

Overall: Liked the client format and ability to gather & share info w/clients. Liked integration with Bluemoon leases.

Vendor Response

by ResMan on August 28, 2018

Jeanne, thanks for your review. Our goal was to offer a single end-to-end system for operators in the field that included everything you need to manage a portfolio of assets. We knew we were on the right track, and in particular our product's workflows, resident communications, and the reliability of our data and reporting have garnered kind reviews.

In the six months since you wrote this review, we have worked hard to grow and improve our customer success team, and our case management and resolution numbers are looking great these days. We know that there's always room for improvement, so we'll be rolling out new ways to learn how to use ResMan, including online training, in the coming months.

We're truly grateful for your business, and please reach out for help if you need anything.

--Dennis Behrman

ResMan is like no other software

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ResMan is designed to save you time and make sure that your entries are correct. I love that there is more than one way to complete an action (for example, to record an invoice you can click on the Invoice link on the bottom menu, or go to invoices from the top menu), and that there are checks in place that do not allow to save a transaction unless every cell has been completed correctly. I also like how customizable the system is by allowing you to create different permissions for each user, different permissions and custom settings for each property, and different reports based on personal/company preferences. Before we switched to ResMan, we had different softwares to track the different activities pertaining to managing properties, but now everything is in one place and it is so much more convenient and time efficient.

Cons: There was only one element that I did not like about ResMan and that was when every report displayed the ResMan logo in bright blue. The issue was addressed and the logo was removed within a short time.

Overall: I personally love ResMan because it has allowed me to increase efficiency and accuracy. I think it has saved the company a significant amount of money because without ResMan we would have had to hire many more people to complete the tasks that now are performed by two.

Capterra loader

The Ups and Downs of Resman

Oct 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love that it is so easy to navigate. I will be paying bills and need a GL Code, so instead of pulling out the list you can just put like paint in the search bar and get the Code you need. Simple and efficient I like that our background screening and rent payment site is accessible within Resman. I love the little lizard guy.

I like that you can stroll over something and get an explanation of it's function, that is wonderful.

Cons: I have no way to back up, so I have to pull the addresses back up while working in them. I do not like that you cannot just enter someones phone number without getting their birth date and social, it will not let you save the number without it and some people don't like providing that info when all you really need is an updated contact number. I have had issues when trying to take a roommate off the lease and creates an accounting nightmare that I have yet to be able to correct.

When doing the move out reconciliations I have found that a simple mistake will create double charges.

Overall: Resman is easy to use for everyday simple task and very efficient, the problem I have experienced is not being able to correct a mistake or back up when needed simply and quickly.

Overall I would absolutely recommend this software to other property management companies.

Resman Review

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: There are so many great features in Resman it is hard to choose, the reports are great, the integration partners are so convenient and easy to set up. The software is so easy to navigate and you have an integrated calendar in which you can add an event and tag anyone in the company. The software also has a tasks bar to add daily, weekly and monthly tasks. There are still many great features provided.

Cons: The thing I like least about the software is the ledgers which could sometimes be a little tricky for personnel to understand.

Overall: We have been using Resman for the past 2 years and it is an amazing software. With Resman you have easy access, and user-friendly functions. The layout of the website is great and the navigation is easily understandable. You have hyperlinks from reports to residents, invoices, and transactions that are so convienent in checking any discrepancies. The conversion process is getting so much better from our first conversion to our latest conversion it was painless and fast and the customer service was proficient. The different communication methods from texting to emailing in bulk are so convenient for Property Managers.

Resman review

Oct 05, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like how simple and easy this system is to use. Every time I have called customer service I have had my questions answered.

Cons: I wish there was a way that I could text my residents. Everyone including prospects have asked me to text them for one thing or another and I cannot. Please find a way for us to change this.

Overall: I have been using Resman for 3 years and it is easy and quick to use and learn.

Vendor Response

by ResMan on October 17, 2018

Amanda,

I'm so sorry if there's confusion, but SMS / texting is currently an important and widely-enjoyed feature of ResMan Essentials. You can send individual or bulk emails and texts and your residents can respond to them. In the main menu at the top of the screen, click "Tools," then look under "Communication" and you should see these great features. (If not, please contact support!)

Another great part of our resident communication feature is that your software has a built-in communication log so that you can track who communicated, when communication was sent, and how you communicated.

--Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

Great Software for Multi-family Housing

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: My favorite feature of Resman is the texting option and online payments. I can easily and quickly send out text alerts to all residents about emergencies, events, etc. With most residents they respond quickly to this feature as most people have a cell phone with them at all times. It has helped me as an Assistant Property Manager to have regular contact with my clients.

Cons: There is not anything I can think of that I am unhappy with at this time. Resman is very user friendly and also has training videos that you can watch if you need assistance.

Overall: The main benefit of Resman for me is running a large amount of Form Letters, emails, and texts. As the Assistant Property Manager of a large community of over 500 units, Resman makes my tasks of communicating with residents much easier and less time consuming. I have used several Property Management websites in my years of experience and Resman is definitely my favorite.

Good Program

Oct 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The organization of all the data per property/resident, the availability of reports of all recorded data to easily see occupancy and income, the Boardroom is a easy to follow overview of all necessary items for a quick view

Cons: I work with corporate accounts more so than residential and the software is catered more towards residential. There are not many options to separate the two options as all reports pull property as a whole with everyone mixed into one. There is also not an option to opt certain residents out of auto messages or things that pertain more to the residential side.

Overall: It is nice to have one place where all the information can be found- and for anyone within the company to see at one time. It has really allowed us to organize important information and log communications with residents. The organization and easy access to process payments is also very helpful.

Capterra loader

Basic Information

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I love the texting option, the Bulk Sending messages and e-mails.

Cons: It seems pretty easy but once you are doing pre-closing - or changing period "DATES" if not enter currently- makes it difficult without you knowing and you're trying to figure out reasons. Also, move out reconciliations when you print out a new one instead of searching through the dead files, it gives you the date as of the date you print it and it enters your name , even if its a Reconciliation from 2 years ago with another Manager. I really do not like this, it should have original Final Statement. Plus, let you reverse your mistakes so you can start over. Is like Resman makes you do what Resman thinks is best. So , it's a little annoying. ( I hope I made sense).

Overall: Is good overall. But really dislike certain ways for Move out reconciliation and Pre-closing ways.

ResMan has a solid foundation with a great potential upside moving forward

Oct 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: First and foremost, ResMan is designed with the property's site staff in mind. ResMan is intuitive and user-friendly. Onboarding our new team members is not nearly as difficult as before since the learning curve with ResMan is not nearly as dramatic as with other software systems.

Cons: It is frustrating to use a software that can feel like it is still in beta testing at times. I understand ResMan is growing and I appreciate ResMan's commitment to improvement and development. However, as the administrator of our account and liaison between operations, accounting, and our executive team, I feel the growing pains ResMan goes through much more acutely than the majority of users. It gets old to use the phrases, "Yeah, that's a known ResMan issue," or "Yes, we've already let ResMan know and they've escalated it to the development team."

Overall: Overall, ResMan has allowed us to empower our people to take a greater degree of ownership over the operation of our properties. Our initial implementation and transition to ResMan was much smoother than most software changeovers. It is for these reason that we are happy with our move to ResMan and would recommend it to other property management companies.

5 year Resman user

Oct 05, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The software is very user friendly. I love the cloud based software, and the ease of being able to access the software from a tablet and cell phone, with ease. I like that the software is able to merge with so many other sites that we use, although they can improve the ease of the integrations going both in and out of the software.

Cons: The customer support help desk is lacking training and professionalism. The level one support system has issues solving any customer support concerns, and refuse to pass it to someone more experienced to handle it. In addition, the way they treat the customers is typically rude, and unprofessional.

The reports aren't completely up to par with other software competitors customizable views/preferences.

Capterra loader

ResMan is Awesome

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I have used Yardi, Appfolio, Quickbooks and ResMan throughout my career. ResMan by far is the easiest to manipulate. It's a new product, and I like that the owners are willing to listen to suggestions and improvements. It has met my needs for everything property management has to offer.

Cons: Just small little items. For instance, on the lease expiration report, why would I ever want to mark former residents? It's set to default.

Overall: On Facebook there is a group called Apartment Management and Maintenance Support Group. Every month there is someone asking which software package we recommend. I always throw out ResMan. It's inexpensive, but still a quality product. I've also recommended it to my personal HOA, where I sit on the board. I really believe in ResMan, its support, its reports, and the overall product.

Easy to use and great for affordable properties!

May 24, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: We are a small property management company, managing roughly 200 affordable units and 16 market rate units. We manage both multi-family and single-family homes. We went "live" with ResMan about two months ago and couldn't be happier. Before we had been using Quickbooks and spreadsheets, lots of spreadsheets, and it wasn't efficient for the size of our business or to be able to grow our business. With the majority of our units being affordable, tax-credit units we knew we needed a property management system we could rely on and that would allow for the specific reporting and tracking that comes along with managing tax-credit properties. ResMan has exceeded all of our expectations when it comes to the affordable side. The implementation process went as smooth as it could have gone. And now that we have been actively using ResMan for two months, we are so happy with our decision. ResMan has allowed us to focus on other tasks that come with running a property management company that had been ignored due to the time it use to take us to record everything and run all of our necessary reports.

Pros: We love all the different kinds of reports ResMan offers and the ability to click into the detail from the reports. It is also so easy to get around in ResMan and being able to use the search bar within ResMan. Wonderful for affordable/ tax-credit properties. Being able to chat/message with the support desk or have someone call you within hours and explain and walk-through fixing any issue has been so helpful.

Cons: When posting recurring charges, you have to post everyone with a recurring charge, there is no option to take anyone out.

Good program

Oct 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: While ResMan was intended for use with multifamily properties, our company uses it for an assisted living community. The functionality is flexible enough to be able to accommodate our needs. It would be more helpful if we were able to customize our invoices, mainly just reformatting to fit a windowed envelope better. The maintenance function is particularly helpful as it allows our maintenance department to stay on task. I like the fact that the transaction categories can be individualized for our business type, this makes things more accommodating for our business type.

Cons: For me, the least user friendly feature is trying to figure out how to turn back on the draft feature once it has been turned off due to an overdraft. This is not very apparent as to how to do this.

Getting Better, but not there yet

Oct 05, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: It is somewhat easy to use, the dashboard is attractive and doesn't look sterile and cold like OneSite. The support team needs to be larger, but the team they have definitely does their best to react quickly and puts in requests for enhancements when we can not be helped. They are always friendly and upfront on what is coming and what they are trying to improve.

Cons: Too much double work, for instance to add lease term options you must add the property to the lease terms desired under Admin, Settings AND add the lease term under Property, Unit Type. As an Admin that the Regionals/Site Team depend on it is imperative that requests be taken care of swiftly and almost every task in ResMan requires an absorbent amount of time on the back end.

Easy Lease, there is nothing easy about this.... from the set up to the use at the site level. Entarata has been my favorite with inline applications/leasing as far as ease of use and customer experience. Real Page wins over ResMan in this area as well.

It feels like the software was designed by out of industry people, alot of things just don't make sense. For example if you want to require that applicant's enter their email address to complete the application(which OF COURSE this should be a required field when you are using online lease forms/apps) you can not exclude non-lease holders or children. Everyone in the household has to have an email entered....

Overall: Overall, I think ResMan is TRYING to get in the game, but I wish it could happen a little(or a lot) quicker. Our account rep and support team are always great, they really do try their best to make all of our Property Management Softeware dreams come true.

I REALLY want to love ResMan, I am hopeful that the future will show some drastic improvements!

Vendor Response

by ResMan on October 12, 2018

Hi Michael. Thank you for your review. Everyone at ResMan loves First Choice. We'll be reaching out to you directly to address your concerns. We have some great stuff around the corner that should put a smile on your face. We're working hard to make it the best software you'll ever use. Please always feel free to reach out...we're here to help. --Dennis Behrman, SVP of Marketing

One Stop File Access

Oct 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: All resident info is captured here. Work orders, contact info, payments etc. You can also send message privately or bulk message residents and it is all on file. Time saving and organized. I do like the online support also

Cons: I am having trouble putting separate forwarding addresses on residents. It seems to be adding it to all residents, even though I go to each individually, it still changes all forwarding addresses to the same

Overall: I am having trouble putting separate forwarding addresses on residents. It seems to be adding it to all residents, even though I go to each individually, it still changes all forwarding addresses to the same

Thoughts

Oct 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - Easy to use

-Mobile device friendly

-Useful reports

Cons: -How hard it is to log in (unless you have a direct link; you just can't "google" Resman and log in

-Not having full access (Not controlled by you)

-Not having an auto save for bluemoon files ( I have to manually attach documents )

-Not having a tutorial for form letters. I learned how to make the file "Smart" to know what information to input on my own ..

Overall: The experience hasn't been bad, I just wished we could submit issues and they would just get solved . It is very hard to take time to report an issue and actively answer questions when there are so many more things to do or work on.

ResMan is amazing

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to navigate and find the areas that I need. It has allowed all of our five properties work seamlessly together. I love how we are able to communicate with our tenants and have it logged into their pages.

Cons: I dislike the ability to customize things based on our needs. I also dislike the new format for the Knowledge base information. I have been unable to find anything that I am looking for.

Overall: By using ResMan we have been able to become more efficient in our processes, which helps us with our bottom line. ResMan has made serving our tenants a very positive experience.

Love Resman

Oct 12, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Super user friendly a child can do it. The tabs are so easy to identify and the navigation in the software is super easy.

Cons: Search bar still doesn't recognize phone numbers. Certain reports are not available and need to be configured. Would love for more features to be added. Like pics to text messages from message bar. Instead of having to go bulk email. Separating templates by tabs instead of having to to click type.

Overall: I love working on Resman I think it is super easy. Overall I think it's the easiest software I have worked with and the understanding of the information is spectacular.

ResMan enables efficiency

Oct 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That you can attach documents to support any aspect of the file. You can keep track of all communication this way. It helps keep us agents and managers efficient. The tech support is very convenient by just clicking the help tab on the Boardroom.

Cons: Once a resident moves out, if there are charges left over and sent to a collections account within ResMan, the ledger starts pulling portions of those charges and writing it off. Which I understand the logic behind it but it can make things confusing later on when a resident slowly pays off the balance and they want a receipt and there are a number of write-off credits showing on the ledger.

Overall: This program is very user friendly and efficient.

Review

Oct 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's online and you can see all companies together in one report.

Cons: Waiting way to long to resolve issues, Reports don't tie to accounting reports (e.g. prepaid), bank reconciliations don't always tie to balance sheet cash balances, transactions are batch in GL so noone knows what they are. The same vendors have different names in the GL depending on whether the transaction is an invoice or a payment making it time consuming to reconcile the AP GL to the unpaid invoice report, the balance sheet doesn't balance a lot of the time.

Absolute Gem

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Having used ResMan for about 1 1/2 years now, I am thrilled with the company. The conversion process was relatively painless. The data is well organized. There is a learning curve - as is the case with all new software. The training was excellent and the options provided are extensive. This software can be utilized by any size property management company.

Pros: All inclusive software. Permits multi-level user access. User friendly. Quick and friendly customer service. Many add on services available. Perfect for any size property management organization. All entries and/or deletions are recorded making an audit trail easy to follow.

Cons: To date there are no cons. There is a bit of a learning curve. However, the user manual is easy to read and follow.

Great Software

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: This software is very user friendly and provides great reports. They provided excellent training before we started using the software. The technical support is very good. Normally you don't have to wait more than a minute or two to be connected with support on the chat feature.

Cons: Occasionally technical support can not resolve your issue immediately but in most cases they get it resolved within a day - which is not a big issue.

Overall: It has been a great product for our business. We are very satisfied and would highly recommend it.

ResMan Software Review

Oct 05, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: The back end accounting system. It is easy to enter bulk bills, scan and pay them. It offers a complete accounting solution so we no longer need to run our management software in one system and have our accounting books in a separate system. Support for ResMan is also 5 stars. With our previous software, we would wait days to hear something back about an issue we were having. Training was also great and they work to get all your information imported into their system.

Cons: The search function in the system is VERY limited. ResMan says it is intuitive but really unless you are searching exact text you get nothing. That is our biggest complaint with the system. Also, the system is almost module based which we were not used to. You have to have separate contracts for background, collections, lease generation, website, etc. This leads to very high cost for the software. In addition there is no mobile app you have to log in to your cell web browser and just make it harder to use than some of the other software out there.

Overall: Support is A+, Training was A+, Sofware is mixed. On the Accounting side it is an A. On the management side we have had several issues and would say it is a B-.

Highly recommend Resman

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's user friendly and Resman is constantly making improvements.

Cons: If I had to pick a con, I would say that some of the admin settings are not as intuitive as they could be, but honestly, this is an issue in any software system because there are many options to where various settings live.

Overall: The training has been phenomenal, and when we run into issues, the online/phone support is very helpful. The system is user friendly and easy to navigate through. I really love the reporting options! Overall, I would give Resman 5 stars and highly recommend it.

Love Resman!

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I enjoy most about Resman is that they are very forgiving if you make mistakes . It's usually simple smooth process to fix the problem. I also like the customer service they typically answer the first time you call or call you back within the hour if they are busy.

Cons: Sometimes when it's the last or first of the month , Resman runs very slow.

Overall: I have been working with Resman for 2 years now and so far it has been my favorite program to use from my 5 years of working in the apartment industry.

Growing Painfully

Oct 12, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that Resman works well with offices that run multiple properties. It is easy to move from one property to the next and to move resident between properties. It also has a good selection of reports.

Cons: Resman does not handle many of the affordable property tasks very well. Doing recerts and renewals is very confusing and is not working the way it should. They don't seem to have a good grasp on the Affordable Housing needs. They are working to correct these, but it is a slow process.

Overall: I am very frustrated with the Affordable side of Resman. It takes a long time to get them to correct issues and often they do not get done. Some of their support staff are exceptional and others have no clue.

Vendor Response

by ResMan on October 17, 2018

Hi Karen,

Thank you for sharing your thoughts. As you know, we have grown from a small startup with almost no resources. Oftentimes, rapid growth comes with growing pains like the ones you mentioned. Over the past 9 months, we have made substantial investments in our affordable edition. Expect to see those improvements rolled out over the next 3 months. We worked with one of the largest providers of affordable housing to make the best available product and we're wrapping up that work now.

Furthermore, our growth has required additional staff for the customer success team and we have high expectations. My hope is that you're experiencing the tremendous team we have now, as well as those who are still getting up to speed.

I'm happy to connect offline and help however I can. Expect one of our customer success leaders to reach out soon. Thanks for choosing (and sticking with) ResMan.

--Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

User Friendly

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have trained multiple new hires on Resman, it is so user friendly we rarely have to review instruction

Cons: Account Alert pop up- There is no account alert pop up available so if we have notes about a certain account and a temp or personnel from another office is trying to assist a resident they do not have a way to discern any type of situation that may be pending.

Overall: Overall experience has been very positive. Help desk is always quick and reliable

Property Manager Experience

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of it. Before using Resman everthing we did was tracked in spreadsheets. It's so nice to have everything you need in one place and not having to constantly pull tenant folders.

Cons: How you can run two different reports and get two different answers to the same question. Usually regarding occupancy

Overall: Overall I'm happy with my experience. There are some extremely frustrating moments but the good definitely outweighs the bad for me.

Love Saving Time

Oct 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that it is easy to use and the set up really makes sure that the information is correct.

Cons: Really nothing negative to say at this point. I do the accounting part and seems to be on point.

Overall: We find it easier and efficient for book keeping and records. I find everything about this program is faster and more accurate. I have more time with the way the programs are set up. Things that took a long time have been changed to taking a few minutes (Reports, Bank Rec)

Real Life Pros and Cons

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: What I liked most was the sense of accomplishment when I see everything that I have entered integrated.

Cons: I don't like that there are several ways to do each task so learning most of this software was quite hard. I felt a great deal of frustration and began to wonder why it took me so long to catch on. Broke my confidence a bit.

Overall: With my former company we had to do the monthly reports by hand, on paper, and had to make all that balance. Now I just enter everything and Resman puts it all together for my boss. I also really like that I don't have to keep as much filing in the office since I can look up anything on Resman.

Capterra loader

Great system

Oct 05, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Not too hard to navigate, but if I ever get stuck, I can usually get someone on the phone pretty quick. I manage three properties, and it's fairly seamless jumping from one to another. I really wish they had an easy to use app for the phone, but we just figured out they have a decent enough mobile site, so we've now set up our maint. man with that for doing our work orders.

Cons: There is a chat tab on the left side of the screen, in red that says HELP... but clicking on that is useless. No one ever responds. I really wish they had an easy to use app for the phone, but we just figured out they have a decent enough mobile site, so we've now set up our maint. man with that for doing our work orders.

Excellent Software for Home Based Business

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been lucky to work with ResMan for 4+ years. As we have grown our business, they have been excellent strategic partners and made training for our staff simple!

Cons: We have not had any complaints or issues that have not been resolved immediately!

Overall: We were struggling with management tracking and ResMan stepped in with a clear, concise software that improved our structure. It has been great as we have developed as a company!

LOVE LOVE LOVE THE LITTLE GREEN LIZARD

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used several different leasing and rents programs and this is by far my favorite. Its user friendly, allows for business to continue while finalizing close out for the prior month.

Cons: The only thing I would change, is the reports. The reports change after the period is rolled when someone pays a delinquent. And it should stay the same

Overall: Best leasing and rents program I've ever used

Vendor Response

by ResMan on December 14, 2018

Dawn, thanks so much for taking the time to share your feedback. We hear you loud and clear on reports and have invested an impressive amount of man-hours in developing reporting you'll love. Stay tuned for news on that front in 2019! Best wishes to you and your team at Centra Partners.

--Dennis Behrman, SVP of Marketing

Options

Oct 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many different capabilities with reports

Cons: More focus on accounting-related items- There should be a way to bulk void checks, addition of true AR functions, and AP scanning should have OCR capabilities

Overall: Great! Technical support is awful though- very hard to get a hold of and get educated answers. The integration team could use significant improvements as well. Difficult process when utilizing add-on vendors ie; AMS, Aptexx.

We love Resman

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly. I have used 4 other software systems in this industry and have really found it to be one of the better ones. The customer service level is at 1000! You can chat immediately if you have a question or even calling its usually right away you get to speak to someone. They are always making updates to better their software too.

Cons: This is not so much a con for the Resman software but more so with the partners they are associated with. We have just constantly had issues with them.

Almost 5 Stars

Oct 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and everything you need to manage a property is in 1 system!

Cons: I wish you could integrate photos and other images into the email blast functionality. Email only supports text, or images must be attachments.

Overall: The sharing of knowledge is vastly sped up with an integrated system like ResMan. Owners, property managers, maintenance staff have all the data they need in an easy to use interface.

Never had I worked with such a complete Software

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have worked in the Apartment Industry for over 20 years, and I have used many software, but Resman I am in love with, I would not change it for anything is

Cons: None abusolutly none I actually brag about how wonderful Resman is.

Overall: I have worked in the Apartment Industry for over 20 years, and I have used many software, but Resman I am in love with, I would not change it for anything is

Resman

Oct 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is user friendly and easy to navigate.

Cons: That you are limited on the amount of characters for texting.

Wish the calendar would sync with other PMS.

Wish that the text feature would allow photos.

Wish that you were able to flag accounts for certain issues and that Resman would allow you.

Overall: Over all the software serves its purpose and can use some additional added features.

Capterra loader

Dash Board lacks the key reporting features

Oct 12, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the simplicity and the functionality that is already there.

Cons: Support is not always responding on time. The issue that need to be fixed has been lingering for ever. Never got a satisfactory response.

Overall: Gives over all picture on the performance of the property. But one has to really look for it. Analytics is woefully missing from the picture. Lets say, if the electricity bill is going up more than regular range, then it can show up to take an action. or for that matter a dash board to see how the expenses are doing as a percentage month over month year over year and so forth.

Customer Review

Oct 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and adjustments to fit the needs of each business.

Cons: Reversals are a little sensitive in regards to the GL - but there are changes being made currently.

As it is - one would need a record of posting transactions and their reversals anyway to make everything accountable, of course, but this is where user knowledge on HOW to record transactions is key.

Overall: Overall accountability, which is the name if the game. From Purchase Orders, to Invoicing, to Reports - Resman helps keep it all recorded from rental income to vendor aging reports.

Serves It's Purpose

Oct 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is a cost effective way to manage a property.

Cons: No way to download accounting to QuickBooks to handle accounting after selling a property. Needs instructions for Custom Reports. Customer service is very nice, but getting an answer is hit or miss and I often call other ResMan users because the customer service reps couldn't answer my question.

Apartment Software

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In general it's pretty user friendly. It cover about everything you need to run a multifamily complex. You can't change notes in a vendor payment if it has been reconciled. This is very inconvenient.

Cons: I would like a mobile app. It would be so much better if you could put notes in a vendor payment even after its been reconciled.

ResMan Review

Mar 31, 2015
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: ResMan utilizes the latest technology to create an extremely user-friendly property management solution. The interface at first glance looks oversimplified, similar to an Apple product; however, do not be deceived. From its comprehensive operations features, including empowering end users to make unlimited resident corrections, customizable dashboards, intuitive document storage, cross browser/platform support, and seamless open RESTful API industry integrations to a powerful accounting GL back end (loved by our entire very demanding accounting team) and included resident portal, it's the most elegant solution in the industry currently.

Cons: Presently, there is no custom report writer, but they are very close to releasing one. The Development team has been outstanding and has always delivered and exceeded our challenging expectations.

Recommendations to other buyers: Give ResMan a try. Conversions and integrations are never trivial, but their implementation team made the process seamless by utilizing transparent project management and helpful guidance. We have never looked back after switching from another industry leader (used for 15 years).

Software Worth Using!

Oct 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is user friendly, intuitive, and boasts productivity.

Cons: A few process could use an overhaul to be more modernized, but overall a great software.

Overall: Overall, ResMan is a well thoughtout out system that was developed by property management professionals for property managemetn professionals. The ResMan team is highly trained, reliable, and always willing to help. The migration process is very seemless, the support team truly cares, and the software works like a true property management software should. Feedback from our on-site teams has been nothing but high remarks.

User Friendly

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ResMan is very user friendly and the format is intuitive

Cons: The reports section is organized poorly and it makes it difficult to find the type of report you are trying to generate

Overall: It has allowed us to service our residents more quickly and efficiently through package check in which notifies the resident their package has arrived and communication portals like texting

Capterra loader

Fantastic Property Management Software

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the reporting, ease of use and great accounting functionality and accuracy.

Cons: Support team isn't as knowledgable as they used to be. Things get fixed but it takes longer than it used to .

Overall: It is great managment software at a very reasonable cost and I love how they cooperate with other vendors to integrate pieces that aren't built into the system.

Awesome Product

Oct 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to manuveur around and I love the option of the ? to get answers.

Cons: Alot of gliches, especially in exporting and importing documents like budgets.

Overall: ResMan is a great product. I was working for a company that helped beta the software. It has grown and has some growing pains. The budget export and import is messed up. Over all it is an awesome product.

Love the software and support

Mar 27, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is extremely user friendly. Unlike other software that is available we have found this product is easy to understand makes sense to the on site team to maneuver through to enter data. The training videos that are available if you need additional assistance are like having someone standing with you walking you through it. I love the ability to chat while working in the software to handle small things that come up. The support is phenomenal. Each and every person you work with from sales to implementation, to ongoing support are knowledgeable, extremely helpful, and friendly. You can tell each one of them want cares about your experience.

Cons: I haven't found anything yet. We have not found anything that isn't superior to products and people we have used in the past.

Recommendations to other buyers: The more information you give the implementation team the less you have to do when the property goes live.

My two cents

Oct 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and ability to see everything relating to the residents on one page is one of my favorite parts.

Cons: There seems to be multiple places to go to enter changes to settings. While it is not difficult it is very time consuming. I've also run into problems periodically with integration partners.

ResMan works very well for us!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Very easy to use - great user manuals - excellent customer service support

Cons: For us - this system works extremely well -- I cannot think of anything that I don't like about the software

Overall: We use ResMan as our software for our Rental Communities -- we use everything from prospect database management (CRM) to accounting - inventory control.

Capterra loader

Very robust software for property management

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the tenant portals for residents - from paying rent to requesting work orders, Resman makes it a snap for our residents to communicate with us.

Cons: It would be nice to be able to show the security deposit as "owing" in the resident portal, so that residents know to pay it before they move in. Also, integration with DocuSign would really make my life easier for lease signing and renewals.

Overall: Overall, very positive. ResMan keeps me on track day to day.

Game changing Property Management software

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the texting capability plus the ability to receive online work orders.

Cons: I would like to see the Outstanding Collections divided by calendar years.

Overall: Resman easily keeps us in touch with residents in with text and email. From an accounting point, it is simple to arrange different reporting formats too.

Capterra loader

Resman - Funcional and easy to Use

Oct 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. Ability to pull up residents, garage spaces, parking stickers... anything you may need.

2. Like the Boardroom and how you can personalize it to fit your needs.

3. Like that you can text and/or email to residents.

4. Like to be able to integrate credit screening company, collection company, e-premium and marketing sources.

Cons: I could tell you when I am experiencing the issue, but right now I can not think of any issues.

Overall: We are able to be more efficient and able to pull reports that help with marketing, leasing, collections and financials. We used Quick Books before and had to due most things manually.

ResMan Review

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is very user friendly as far as navigating resident accounts and the ability to use the search bar to quickly access what you're searching for.

Cons: The ledgers are sometimes confusing in their layout and took some getting used to in order to decipher them.

Resman Fan

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the simplicity of maneuvering about the site and the ease of finding information when in need of learning how to do a task. The ability to communicate thru Resman with our residents via email or text is wonderful.

Cons: I do not have any cons in using Resman. Wish I would have had the pleasure of using this management software all along my journey.

Overall: In my many years working in the apartment industry I have used many different softwares and Resman is by far the simplest that I have used. The developers for Resman, get it, they make it simple to use and have thought about many features that make the day to day onsite work flow smoother. The functionality encompasses features that other management software platforms do not offer. Very happy to be using Resman, would have loved to have had them along my apartment management career all along.

Vendor Response

by ResMan on October 08, 2018

Dear ResMan Fan,
Those are our favorite features too! We are so happy you are part of the ResMan family now and we look forward to a long and prosperous relationship with you.
Dennis Behrman, SVP Marketing

ResMan feedback

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: This software is compatible to many needs towards multifamily apartments.

Cons: There are a few glitches that need to be fixed. When I reach out to the help desk, they clearly do not know the system as well as myself. They are only reading what is online.

Review

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: It's pretty easy to navigate and is user friendly

Cons: Product enhancements take too long to approve. Monthly enhancements and improvements to Resman rarely pertain to on-site functions and are rarely anything that is beneficial to on-site staff members

Excellent for SMB's not enterprise ready

Oct 12, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The software has a strong focus on the resident and operations of the community. The layout is simple and easy to understand. Good PM and resident accounting.

Cons: The accounting side is not quite there for investment management, ownership, or advanced enterprise level accounting. The options to customize or create custom reports is difficult and a large learning curve for non-technical users.

Overall: We have been using ResMan for a couple of Affordable communities and have enjoyed the ease of use and the layout of the affordable module. We are a larger organization and though it is an excellent product that I would recommend to those in the SMB market or new to property management, it is not quite what I would consider a competitor for enterprise systems, like Yardi Voyager, but better than Realpage OneSite. If you are looking for something robust and engaging for your communities then I would give ResMan chance. If you are looking for something with a stronger emphasis on accounting, investment management, and customization then you might want to consider other options.

Vendor Response

by ResMan on October 17, 2018

Dear Sir or Madam,

Thank you for your feedback and thank you for being a loyal customer. We are happy to hear that ResMan has made managing your Affordable communities much simpler. We are also very excited about where we are headed in terms of our accounting and reporting features. Stay tuned. In the meantime, if you need additional assistance or help reaching a specific goal, reach out to me and I can get you connected with our support team.

--Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

Resman's Rocks

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Ease of use to do the things that you need to do. Easy to check financial statements or provide tenants with a copy of their statement

Cons: Some navigation could be difficult to find certain items

Overall: Great software that provides great value for the money.

Love it!

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love that it is very easy to use and understand.

Cons: When sending emails you cannot track what you have sent from Resman. Example is if I sent a final account statement to a former I cannot track to see when it was sent.

Overall: Overall the software is great.

Great Value

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Functions available are easy to use. I love the various reports to pull and the charts you can see.

Cons: I wish that automated reports were more readily available. I also wish you could pull activity by leasing agent or software user.

ResMan Review

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: easy to learn. pretty self explanatory.

Cons: some things are tricky such as moving people out and doing their fas then having to make an adjustment when it is complete.

also, no report for just make ready completions...it is blank.

Overall: fair

Resman Review

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. It is possible to keep an incredible amount of information at your finger tips as long as you have internet.

Cons: The are a lot of days where the system seems to not function properly for long periods of time.

Resman Is my all time favorite Apt Software

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very user friendly and it is easy to learn and pick up quite quickly. You can open up as many windows just so you don't have to close the window you are working in. I love that you can put date ranges on reports for information that you need or looking for.

Cons: Permissions to do certain things. But this is really not a software issue but your corporate level access. I love everything about Resman.

Overall: I love that I can track my extra my carports, licence plates, gate cards or car stickers. Changing rents when doing increases is as easy as a snap.

Resman Use

Oct 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: resman is easy to navigate through to look at reports and the supporting detail

Cons: I wish that the system had the ability to keep the settings the report parameters each time so I don't need to reset when I switch report

My thoughts...

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: I like the customization features on my home screen.

Cons: There is no mail merge feature for 3-day notices. You cannot generate your notices using the rent balance, only the overall balance or the rent recurring charge.

ResMan

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The best feature I love about this software is the search bar. You can look up whatever you need from that one tool.

Cons: I must say I have used a few property management software and this by far is my favorite.

Vendor Response

by ResMan on December 11, 2018

Jeffrey, thanks for the thumbs up! We're so happy that you're satisfied with your software experience so far. Please keep in touch and let us know what we can do to help you be even more successful moving forward!

--Dennis Behrman, SVP of Marketing

I Love ResMan

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything it is very easy to use and the support crew/ team is always great help.

Cons: Nothing website is very easy to navigate.

Overall: I absolutely love it!

Vendor Response

by ResMan on October 08, 2018

Angelica,
Thank you so much for your kind words!
Dennis Behrman, SVP Marketing

Property Management Software at it finest!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Resman offer many features that effectively eliminate many hours of mundane tasks.

Cons: Each feature has an up-charge, so you cannot get the best use without paying top dollar.

Overall: All in all, it has been wonderful using resman!

Great User Interface

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, learn and navigate. Very easy to keep organized.

Cons: Having issues lately sending text messages. Can't utilize it like before.

Overall: Always fast response time on their tickets. Always great customer service when needed.

stream lined

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: easy access, auto generated reporting, mapping and tracking

Cons: occasional "hick-up's" previously but rectified with no repeated issues

Overall: very good, great software and streamlining tool for anyone in the industry as a whole

Resman is Great

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that it is very user friendly and everything is easy to find.

Cons: I don't like that it goes slow sometime and you have to log out of it in order for it to work

Overall: We are solving leasing and money problems.

Property Manager

Oct 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Very easy to use and correct your issues. Gives you step by step to use the program.

Cons: I wish it had a program to split the difference of what a resident owes as far as the resident & Government

software

Oct 05, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: board room easy allow to check all properties

Cons: sending email to residents without the possibly of attaching an image is wrong. You guys need to fix it

Overall: Easy to use and print all kind of reports

ResMan Software

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I used resman for the make ready board, was very useful, service request was easy to close and write notes.

Cons: Sometimes the woek orders would not close.

Overall: Great experience with ResMan

Easy to use

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: that we can get someone to help if needed but very easy to use.

Cons: to many updates and will run slow at times

Overall: I like that I can go to by just clicking on name or item can do reports so much faster

Resman

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Resman software is easy to use, it provides all the reports in less than one minute, overall makes my job easier.

Cons: The least I like is when the software does not respond

ResMan Rocks

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very user friendly. Reports are very easy to pull.

Cons: Site crashes. It froze sometimes but nothing major.

Overall: This is my first time using ResMan so it was new for me. Although, after a little training, ResMan is one of the most user friendly software's I have used. I most love the built in search engine.

Vendor Response

by ResMan on October 08, 2018

Dear Ashley,
I am happy to hear that training helped you to feel confident in your software. ResMan wants nothing more than for its community of users to feel assured in knowing that our help and support is 100% focused on your success.
Dennis Behrman, SVP Marketing

Easy to use

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use. Makes communication with residents very easy.

Cons: When changing over the month, transfers are a little difficult.

Overall: Fantastic. Would recommend to any company.

Great Accounting and Reporting features!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Accounting and Reporting modules are easy to use and navigate. The knowledge library has helpful videos too!

Cons: Completely satisfied. Keep up the great job!

Invoices and Transactions/Live chat and final accoutn

Oct 16, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: The invoice and transaction process is quick without a lot of additional steps required.

Cons: The process to correct a final account closing statement/deposit is almost impossible and messes up the accounting end. The "pay to" on refunds cannot be changed. The live chat, no matter how much information you put in the original message, they are almost always going to make you repeat yourself. They do not actually read the message with all the information already given but immediately ask you for the details... This is extremely frustrating, especially since the reason you are having to contact them is because of frustration with another aspect of the software.

Vendor Response

by ResMan on October 24, 2018

Hi Autumn,

I'd like to get you on the phone with someone from our customer care team. Send me an email and I can have some reach out to you right away.

--Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

Very good software for property management

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: P&L review and expense tracking are accurate and easy to access

Cons: Logs out too quickly if you get tied up on the phone

Overall: We use Resman for A/R, A/P and resident information.

Using ResMan

Oct 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to move around and find what you need

Cons: Does not allow you to move from screen to screen very well. To many clicks to get to certain screens or reports

Great Software!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly! More features and capabilities than any other software I've used.

Cons: There aren't really any things I don't like about this software

Very Helpful

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the software is very easy to use very helpful and straight to what is needed

Cons: nothing that i didnt like about the software

Overall: Just very basic and self exploratory

Resman rocks

Oct 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to understand Easy to get needed reports. P

Cons: First and end of the month glitches and drags a little sometimes

Overall: A plus Will always use this product !

Is Resman for you?

Oct 05, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Price. Reports are as good as OneSite. GL combines a lot of activity for certain entries, its an extra step to drill down and see what actually makes up an entry.

Cons: Difficulty in getting help desk to do anything (based on conversion experience with prior balances).

If you need a report altered its a week or more project.

Overall: Can't beat the price but you sure can beat the software.

Vendor Response

by ResMan on October 15, 2018

Dear Sir or Madam,
ResMan strives to provide top notch service for its customers. We built our company and our products around a core belief in customer success, so I'm disappointed if your concerns mean that we are't living up to that standard for you. If you send me an email detailing what your experience has been with ResMan's support team, I'd love to get down the bottom of it. Either way, know that your feedback has been noted and passed to the appropriate department. Thank you.

Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

Fantastic Product

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use. Graphics. Ability to communicate through the software with the residents.

Cons: Customer Service is hard to contact and a bit slow.

Property manager

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: User friendly and I really like the dashboard

Cons: I would like better reporting for financials

Overall: Good experience with Resman, software is very user friendly.

My ResMan experience

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly and support is always there if you have questions.

Cons: Sometimes takes a minute to load.

Had problems sending leases.

ResMan Review

Oct 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to navigate. Everything is clearly labeled. Their customer service is very good.

Cons: Financial Move Outs/Collections are not user friendly. It is very easy to mess up and not easy to correct once a mistake has been made.

Overall: Overall, the product is good but there are improvements that could be made.

User friendly

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the ability to have multiple pages open and the ease to go back and forth between the pages. I also love the ability to make changes to previous transactions.

Cons: I don't really have any complaints. After the initial set up, there were a few things I didn't like, but it turned out that they were easily fixed with the system settings.

Overall: The program is very easy to learn to use. The customer support is great. Anytime I have had to call, I get immediate solution.

Great product

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use and the layout plus all the new features

Cons: It is a little bit costly and sometimes they have power outages

Resman's ok

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Comprehensive software. Lots to learn always

Cons: Unforgivingly complicated had to reverse transactions. Owner's report limited.

Overall: ok

User friendly

Oct 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: This is one of the easiest software to learn.

Cons: Hard to get into the learning section and it doesn't always bring up the page.

26 units

Oct 16, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This software has the ability to work with almost any need or business. I have been with ResMan for almost 2 years and during that time they and improved the user interface a lot.

Cons: The instructional videos are lacking. The compatibility of ResMan and its services are frustrating at times. Adding a screening company to process applications took about 3 months to get functional. ResMan has a great dash board concept but any time I do anything more then surface deep its internal process is annoying. example: Moving out a tenant is extremely confusing. I had to write myself a cheat sheet with 10 different steps I have to do, to fully process a move out. And the steps are all located in different spots with in ResmMan. I would think a normal repeating operation should be a bit more streamlined.

Overall: For the price and how many units I managed ResMan is a great valued service. It has tons of potential but at the same time its internal software logic is frustrating to use.

Vendor Response

by ResMan on December 11, 2018

Justin,
Thanks for your review. I'd like to get you connected with a customer success manager ¿ live, not through email or chat ¿ so that we can help you get a smoother ResMan experience. Shoot me an email with your contact information. -- Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

Resman Review

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use and it was very easy to learn when we got it.

Cons: Around the first of the month it is slow sometimes.

Fickled Resman

Oct 12, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Affordability, integration is generally easy, minimal training required for use

Cons: Constant issues with freezing, integration with ePremium took an incredible amount of time, complicated ways to address simple reports

Overall: ResMan has some reliability issues, but the platform overall is generally easy to use, easy to train new hires on, and works well for contacting prospects, and current residents. Needs some work on reports, template messaging, calendar access, and quicker integration.

I love Resman!

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the ease of use. It is so user friendly.

Cons: The maintenance phone portal is somewhat lacking and glitchy