# import.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is import.io the right Business Intelligence solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135185/import-io/reviews --- import.io 3.7 (17) [View alternatives](https://www.capterra.com/p/135185/import-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of import.io Ease of use 4.1 Customer Service 3.2 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Research Strategist + Writer Used the software for: Less than 6 months ### "Lots of power for non-programmers and friendly pricing" March 28, 2018 5.0 Pros Import.io gives you the ability to generate custom data through web scraping. Trying to do this with open source tools is possible, but not easy. Import.io makes it much easier if you're not a programmer or sysadmin, and the pricing is reasonable. Cons Some workflows could have better UI: sometimes there can be a lot of clicking for repetitive and simple tasks, especially on websites with many pages. Review Source AL Aya L. CEO Computer Software Used the software for: Less than 6 months ### "Import.io is good" February 11, 2026 5.0 I had a very good experience working with import.io Their customer service is good, and their data is solid. Pros Import.io makes working with web data feel predictable, which is rare in this space. Once a data source is set up, you can trust that it will keep delivering clean, structured output without needing constant attention. That frees up a lot of time and mental overhead, especially if your focus is analysis or decision-making rather than scraping mechanics. Cons Some bigger jobs can take more time, however the outcome is solid. They communicate progress clearly and deliver results you can rely on. Review Source Response from import.io February 12, 2026 Thank you for the great feedback! We’re really glad Import.io has helped make your web data work more predictable and easier to manage. It’s especially great to hear that our communication and delivery met your expectations on larger projects. We truly appreciate your support and your kind words about our team and data quality! FG Floris G. CEO Internet Used the software for: 2+ years ### "Never do business with them again" December 3, 2019 1.0 Pros The reporting tool and the dashboard which gives you an overview. Cons It's extremely expensive compared to their competitors and their client service is -from my experience- bad. Also the way they try to extend a contract is not very 'client-friendly.' Review Source JB James B. Director Marketing and Advertising Used the software for: 2+ years ### "The opportunities that Import.io opens up is immense" March 20, 2019 5.0 I first discovered and used Import.io back when they had a free desktop browser - this led me to working with Import.io across a number of projects, something that I wouldn't have been able to do without the free browser. It's a shame that this has gone, but I still can't fault the value behind the product these days. Pros \- Powerful - there's more to just extraction these days, with manipulation and reporting - SO easy to get started with, with smart data extraction, there's a lot that can be done without REGEX or XPath - Scalable - Great support Cons \- It's not affordable for the single user anymore Review Source ZM Zakir M. Analyst Information Technology and Services Used the software for: 1-2 years ### "Great app By Import.io " September 16, 2016 5.0 Import.io is great app for data extracting, you can turn web page into data within minute and very simple to learn no need to go anywhere when using import.io Review Source VR Verified Reviewer Marketing Director Used the software for: 2+ years ### "Avoid Import.io" June 26, 2018 3.0 Pros It's a good tool and has successfully built a product that can easily collect data with just a few clicks. Cons They have changed their terms and are now claiming overuse - despite the fact there used to be an account query limit that prevented you exceeding your plan. They have removed this limit, not updated any terms and conditions and have not notified their customer base in order to try and catch out users and hit them with a large 'overage fee' despite there being no mention of this anywhere on their website. Review Source MB Myra B. Digital Marketing Specialist Used the software for: 1-2 years ### "The WORST customer experience of my life! " July 19, 2018 2.0 Pros You know, I really did like using the software in the beginning - it helped reduce a ton of time-consuming data collecting. But I now have serious regrets... Cons As soon as I had issues, there was ZERO help. They just defer your requests and hope that you'll give up. I did NOT want to renew, so I went to cancel my annual subscription a few weeks before it was supposed to renew. It turns out they require a minimum of 4 weeks notice to cancel! They refused to cancel my subscription and charged my credit card. I spoke to a salesperson and he was the rudest person I've ever spoken to - making false promises and never following up. So now we're stuck with this EXPENSIVE software for another year. If you're thinking about subscribing to their software, my advice is to stay far away! Review Source MP Melissa P. Director of Marketing Used the software for: 1-2 years ### "It's an 'okay' tool, with the worst customer service " May 17, 2018 2.0 Pros The user-interface was easy to navigate. A certain website, such as a Forum with multiple pages don't work with the tool, but some websites do. Cons I would advise anyone with looking at this tool to think twice about purchasing and to read their Terms & Conditions very carefully. We tried to close our account ahead of the scheduled relapse date, and Import ignored our calls & messages until the relapse date had passed. When we finally got a hold of Import, their customer service person was not at all compassionate about the situation and refused to refund us. Review Source LD Logan D. Analyst Human Resources Used the software for: Less than 6 months ### "Intuitive but Overpriced" June 15, 2017 2.0 Pros Nice clean interface, simple dashboard that is user friendly. Easy to sign up and use immediately Cons Extremely overpriced for what you get. Import.io is designed to make them money, not be a useful service. And the terms and conditions are filled with hidden tricks- if you don't cancel 7 days earlier, they charge you again with not possibility to request a cancellation. No other data service is this starchy. You pay for your queries regardless of whether you use them or not. Most other services you "pay as you go". The pricing structure is designed to force you into paying for more, and keep paying. If you do not need your data for a specific month, you cannot put your account on pause. Meaning, as soon as you stop paying, all of your structured queries permanently disappear. I've started with ScrapeHero and I love it- 1/10th the price of import.io, clean, simple and if you aren't satisfied they refund you, not argue with you. In such a saturated field like data services, I'm surprised they are so structured and hostile. As we are expanding into running hundreds of thousands of queries monthly, I'm glad we did not get locked in with import.io. Review Source NG Nelson G. Mentor Education Management Used the software for: 1-2 years ### "Extracting data from website couldn't be easier" October 14, 2017 5.0 This saved me at minimum days of manual entry from websites. And that was for a small project. With a large extraction job this would be a life saver. Pros I set up a extractor to use for data analysis of URLs of many different groups and it was pretty easy to do. I had many contacts from the import.io team and good help. I also worked some on a web crawler. Eventually, I switched off to a different project where I didn't need this functionality, but it worked really well. Cons I wish products from other for collecting/using data were as good, and that I still had projects that used this excellence product. Review Source VR Verified Reviewer Formateur Computer Software Used the software for: I used a free trial ### "Le Scrapping simplifié" November 13, 2020 4.0 Bien Pros Import.io a été une agréable surprise pour ma part, nous devons amasser une masse non négligeable de données en ligne et les structurer de manière à les exploiter en back. Manuellement c'est l'enfer. Avec les méthodes de scraping classique, la variation des structures de site en site ne permet pas de maintenir un modèle viable. Avec IMPORT.IO tous ça est simplifié, tu lances et tu prends les données que tu veux dans la forme que tu veux. Cons \* La limite dans la version test, on y prend gout rapidement donc on souhaite aller plus loin \* Manque de visibilité immédiat sur le pricing Switched from [Zyte](https://www.capterra.com/p/180165/Zyte/) Juste pour voir les différences Review Source EW Erin W. Used the software for: ### "Great tool for what it does!" October 10, 2016 4.0 We found this to be a great tool for data mining and parsing specific information from websites. There's definitely a bit of a learning curve, but it got us exactly the info we needed in the format we wanted. We primarily used import.io in conjunction with a Twitter search engine app to compile structured data for searches based on specific hashtags, keywords, and usernames. It did a fine job. We did not have to contact customer support, but I did find online discussions to be useful enough to get what we needed. Review Source NM Nima M. VP Used the software for: ### "Great data extraction tool" July 28, 2014 5.0 import.io is a good, relatively simple API creation tool. Their UI may not be the prettiest, but once you actually drill down into using the tool it can do some pretty powerful stuff. It's made my getting data to integrate so much quicker. The best thing about them though, is their amazing support team. They are always on hand to answer questions and point you in the right direction. Review Source VF Vincent F. CMO E-Learning Used the software for: 6-12 months ### "Good Scrapping Tool" December 6, 2016 4.0 A very easy scrapping tool for those who have no basic knowledge of code and programming. And it's free ! Review Source PK Pascal K. Co-Founder & Software Developer Used the software for: ### "Easy to use, but no support and many features missing" May 12, 2015 2.0 This software is very easy to use. But as soon as questions arise, you are totally on your own. The import.io team directly navigates you to and support forum without helping you. Sadly also a lot of features were missing, like scraping more than 15 items or parsing dates. Review Source RR Robin R. COO Financial Services Used the software for: Less than 6 months ### "Great product. Easy to use and FAST!!" October 5, 2017 5.0 Speed Pros How quickly this product can scrape a page or multiple pages. competitors take hours, this takes minutes. Cons The fact that each sub-page costs a credit. It can quickly get expensive if you are extracting data from a number of sub-pages. Review Source RP Rick P. Director Publishing Used the software for: I used a free trial ### "Useful Keyword Tool" February 13, 2019 4.0 Pros As someone who runs ppc ads, this tool is useful for extracting data from websites that can then be deployed as keywords Cons I personally think this software is quite expensive - and recently became more so Review Source Similar Products Featured ## Related categories [Business Intelligence](https://www.capterra.com/business-intelligence-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.