--- title: "Spanning Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Spanning Software - reviews, pricing plans, popular comparisons to other Backup products and more." source_url: "https://www.capterra.com/p/135223/Spanning-Backup/" page_type: "product" language: "en" publication_date: "2026-10-28" --- # Spanning Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Spanning ## What is Spanning? Spanning's cloud-native, purpose-built solutions for Microsoft 365, G Suite, and Salesforce provide powerful capabilities to protect your organization's critical data from loss - unique in enabling end-users as well as administrators to quickly find and restore data in just a few clicks. With enterprise-class security and compliance, Spanning solutions meet the rigorous requirements for listing on Microsoft AppSource, Salesforce AppExchange and the G Suite Marketplace. ## What is Spanning used for? [Backup](https://www.capterra.com/backup-software/)[Business Continuity](https://www.capterra.com/business-continuity-software/)[Disaster Recovery](https://www.capterra.com/disaster-recovery-software/) Top alternative Featured Overall rating Based on 30 user reviews Reviews sentiment Positive 66% Neutral 14% Negative 21% Starting price $48 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Spanning?[Manage this product listing](https://www.g2.com/products/spanning-backup/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Spanning 3.8 (29) VS. [4.6 (1,201)](https://www.capterra.com/p/171884/IDrive/reviews/) Starting Price $48 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (29) Ease Of Use 4.5 (1,201) Value For Money 3.6 (27) Value For Money 4.7 (1,039) Customer Service 3.4 (27) Customer Service 4.5 (726) ## Spanning alternatives [4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (77)](https://www.capterra.com/p/154905/Veeam-Availability-Suite/reviews/) Starting price $428.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Salesforce Backup](https://www.capterra.com/p/265572/Salesforce-Backup/) [4.8 (80)](https://www.capterra.com/p/265572/Salesforce-Backup/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/265572/Salesforce-Backup/) Highest Rated [Macrium Backup & Restore](https://www.capterra.com/p/160544/Macrium-Reflect/) [4.8 (123)](https://www.capterra.com/p/160544/Macrium-Reflect/reviews/) Starting price $65.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160544/Macrium-Reflect/) [View all alternatives](https://www.capterra.com/p/135223/Spanning-Backup/alternatives/) ## FAQs about Spanning Overview ### Which roles and teams benefit most from Spanning? Spanning is most used by IT administrators, IT directors, operations managers, and security engineers who need to protect business data, manage backups, and recover files after loss or errors. Executives, owners, and CEOs use it to reduce operational risk, while Salesforce analysts and technical teams support data recovery and continuity. Answer based on 29 reviews Overview ### What company size and specific industries is Spanning built for? Spanning is designed for Microsoft 365, G Suite, and Salesforce customers, especially organizations that need enterprise-class compliance, security, and scalability. It fits companies of many sizes, including growing teams and larger enterprises, that want unlimited storage and straightforward backup management. Features and Usability ### What are the key features of Spanning? Spanning offers automatic backup, continuous backup, and incremental backup for cloud data protection, along with backup scheduling, backup logs, and data recovery. It also includes audit management, compliance management, encryption, SSL security, alerts and notifications, activity dashboards, version control, and third-party integrations. Integrations ### Which third-party tools and platforms does Spanning integrate with? Spanning connects natively to Google Workspace, Microsoft 365, and Salesforce Sales Cloud. These integrations cover common productivity and customer relationship management platforms, giving organizations support for cloud email, file, and sales data within a small set of third-party tools. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Spanning offer? Spanning provides webinars and documentation to help teams get started. Webinars support live or scheduled walkthroughs of features and setup steps, while documentation offers written reference material for self-paced learning, configuration guidance, and ongoing answers to common questions. Getting Started and Support ### What customer support options does Spanning offer? Spanning provides Email/Help Desk, a Knowledge Base, Phone Support, and Chat. Users report mixed experiences: some say support helps with billing and cancellation issues, while others describe slow replies, difficulty reaching resolution, and frustration with inconsistent service after company changes. Answer based on 5 reviews ## Features AI summary Based on 2,612 Backup reviews Capterra data shows that buyers of backup software rank the following features as their top priorities: - **Backup and Recovery** (**74%** of reviewers rated this feature as critical) - **Secure Data Storage** (**65%**) - **Disaster Recovery** (**65%**) Spanning supports **Backup and Recovery** and **Secure Data Storage**, covering two of the most important capabilities buyers look for in a backup solution. However, it does not include **Disaster Recovery**. Instead, it offers other highly valued features such as **Cloud Backup** (**61%**), **Encryption** (**51%**), and **Backup Scheduling** (**48%**). Together, these features help businesses protect data, keep backups secure, and maintain regular backup routines, providing teams with more reliable data protection and faster recovery from data loss. Secure Data Storage 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Cloud Backup 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Process of backing up of files and applications to cloud-based remote servers for protection of data Encryption 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Convert data into a code for security Backup Scheduling 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Schedule automatic backups by selecting the frequency of data backup jobs Backup Log 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Records the events that occur during a backup process Incremental Backup 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Copy only the new data that has been changed or created since the previous backup Spanning 25 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Automatic Backup: Data is backed up automatically to prevent data loss - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Backup Log: Records the events that occur during a backup process - Backup Scheduling: Schedule automatic backups by selecting the frequency of data backup jobs - Cloud Backup: Process of backing up of files and applications to cloud-based remote servers for protection of data - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Continuous Backup: Backup of computer data automatically saving a copy of every change made to that data - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Data Storage Management: Manage and store data in a database - Encryption: Convert data into a code for security - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incremental Backup: Copy only the new data that has been changed or created since the previous backup - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Secure Data Storage: Securely stores data to prevent data loss or breaches - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Version Control: Track revisions and updates made to files and navigate between different versions - Web Access/Restoration: Web Access/Restoration --- Get Advice We can help you find the software with the features you need. Features 3.9 (29) 3.9 Based on 29 reviews ## Pricing Value for money 3.6 (27) Free Trial Basic $48.00 Per User,Per Year Value for money 3.6 (27) 3.6 Based on 27 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (27) 3.4 Based on 27 reviews ## User reviews Overall rating 3.8 Based on 30 reviews Filter by rating Counts reflect reviews available in this feed. 5(15) 4(5) 3(4) 2(1) 1(5) Mentioned topic Recent reviews first, then most helpful Dayana S. System engineer 4.5 October 30, 2026 AI summary based on a full review The implementation process is user-friendly, enabling quick backups of emails and data with minimal effort. On the downside, customer support is slow and often unhelpful, which can hinder the user experience. Log in to unlock the full review, detailed ratings, and pros & cons JP G. Vice President Used the software for: Less than 1 year ### "Excellent Salesforce Backup Utility" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2018 Backing up both Salesforce records and metadata was critical to our organization, as we've invested dozens of hours into creating a Salesforce framework and populating data. Spanning's backup solution seamlessly integrates with Salesforce and allows us to track the status of our backups and restore selected information with ease. The price was exceptionally reasonable for a small and cost-conscious organization such as ours. Pros Spanning is easy to use, effective, and has great customer support. One of Spanning's most valuable features is that it functions withing Salesforce, integrating very well and eliminating the need to visit another website or use a different application to check the status of and access backups. Cons While initial sales and setup support can be conducted via phone, ongoing support is primarily conducted via email. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TZ Timon Z. IT Administrator Used the software for: Less than 1 year ### "Perfect for easy M365 Backup" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2024 Pros Its easy to set up and administrate. Works fine. Cons The Web interface is a bit mixed up but when you got it once, its easy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Network Architect Used the software for: Less than 1 year ### "Avoid Spanning" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 December 5, 2023 The overall experience with spanning was poor. We really wanted to like the product, and the way it was demo'ed to use was fantastic. However, once we started deploying it to our customer base we quickly realized there was many downsides to the management of the product and at that point Kaseya has their grips on you and wont let go. Pros From the surface spanning looks like a fantastical product. In a demo it it is very easy to use, end user friendly with a self service portal. Sales does a excellent job selling it. The self service portal and linking it to your M365 login is fantastic idea, Setup is fairly straight forward. Cons Kaseya that is all that really needs to be said. On the surface Spanning is a great product and has good potential. When it works it does exactly what we would expect. However, the partner management inferface that Kaseya has developed for the product makes it almost useless for us. Kaseya sales over promises and under delivers once you start utilizing the product with multiple customers. Constnat login issues, multiple errors on backups that never stop. The management of the product becomes overwhelming. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. david S. Owner Used the software for: 3-5 years ### "Excellent backup solution for Microsoft 365" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2025 I use spanning to back up client data from Microsoft 365 suite including mailbox data and sharepoint data. I occassionally have to restore data from the spanning backups and I find this straight forward. Pros It offers an easy and efficient way of backing up cloud data from Microsoft office 365 and the restoration process is also straight forward and intuitive. Cons The cost is quite high and the onboarding process is slightly complicated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer CIO Used the software for: Less than 1 year ### "Spanning for Salesforce is a Must-Have" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2021 We needed a backup solution for our Salesforce metadata primarily. We run multiple Salesforce environments due to the nature of our business and we are also migrating from one environment to another. Spanning was among the tools used in that migration project. Pros I liked the ease of installation and configuration. It took about 15 minutes of effort to install/configure and begin using. The backup function is seamless to administer once the app is installed. The restore function is easy to navigate through to submit and watch the status of a restore. Overall an easy to navigate user-interface. Authenticating across different Salesforce environments is easy as well. Cons It would be helpful to be able to conduct Field Level restores. We're limiting to restoring an entire object. We can restore Flows and Workflows, but not Processes in Process Builder specifically. In this role, I inherited a mix of different automations, so this is not specifically a problem with Spanning other than it does appears that no all of our automations are accounted for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Paul M. CEO & Founder Used the software for: 3-5 years ### "Great company until it was taken over by Kaseya" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 6, 2020 Pros Simple to use cloud-based and reasonably priced Cons The customer service and billing process. After Kaseya took over the company when the billing renewal occurred there was no simple way to pay for the services. They requested us to use some weird helpdesk form to put our credit card in for billing which seemed unusual and suspicious. Then they did not bill us for more than a month once we followed this even though we followed their instructions. Got angry and told us we need to pay even when they did not bill us, we then decided to cancel the service cancelled our services with them, and advised them. Their response was to put our debt with a debt collection. Hopeless! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer CEO Used the software for: 3-5 years ### "Customer support degrades after takeover by Kesaya" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 January 4, 2023 As a small Startup we used this to backup Google Suite account data for > 5 years. Restores we needed during that time worked fine. Pros Simple setup, with "set and forget" functionality. The few restores we had to make worked flawlessly and in acceptable time. Cons We were presented with pricing to sign up which did not transparently state an increase once a certain quota was reached. That needs to improve, else it feels like false advertisement.The offer that we received to cover for the overage was actually reasonable and comparable to competitors. Just the lack of transparency did not sit right with us.We decided to leave and it was and still is impossible (since > 6 months!) to get a confirmation of our cancellation from customer support which has degraded considerable after the takeover of the company by Kesaya. Is it correlation or causality? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Ben M. CTO Used the software for: Less than 1 year ### "Totally inadequate for business grade protection" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 9, 2021 This product is just not ready. The support is not easy to reach and when you do, it rarely provides what I would call a resolution. Pros It is cheap. Price is the only thing going for it. Cons That it takes several weeks (YES, literally several weeks) to get the initial backup of some user mailboxes. In addition, when there are errors (and there are always errors), you have little meaningful visibility into the cause or resolution options. You have to call into support and pretty much every time I've done that they say it will resolve itself on the next backup. Those run only once per day. The latest time, she advised we'll keep an eye on it for a week or so and see how it does. The other negative is that I have called for support and on more than one occasion, the hold time was 30-40 minutes. When I discuss this with account management, they advise that they really do prefer providing support via email. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Patrick T. CEO Used the software for: 3-5 years ### "This cannot be trusted" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 6, 2022 Pros The functionalities and interface work great. Cons Spanning (now Kaseya) started sending us surprise invoices for 20k USD, and then went completely unresponsive after more than 6 months trying to get them to send us a new contract. After 20 email to their support, accounting & management team, nobody seems to know what they are doing, and nobody is able to reply to an email within 6 months. Is that the type of company you want to put in charge of your data safety? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135223/Spanning-Backup/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [IDrive vs Spanning](https://www.capterra.com/compare/135223-171884/Spanning-Backup-vs-IDrive)