# Spanning Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Spanning the right Backup solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135223/Spanning-Backup/reviews --- Spanning 3.8 (29) [View alternatives](https://www.capterra.com/p/135223/Spanning-Backup/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Spanning Ease of use 3.9 Customer Service 3.4 ## Pros and Cons in Reviews Paul M CEO & FounderComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “The customer service and billing process. After Kaseya took over the company when the billing renewal occurred there was no simple way to pay for the services.“ June 26, 2020 KP Kim P CaregiverHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “Any issues and you have to wait on customer support to contact you back.“ October 30, 2020 DW Daniel W CEOComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “The user interface and the UX is a disaster.“ February 11, 2021 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP G. Vice President Investment Management Used the software for: Less than 6 months ### "Excellent Salesforce Backup Utility" September 13, 2018 5.0 Backing up both Salesforce records and metadata was critical to our organization, as we've invested dozens of hours into creating a Salesforce framework and populating data. Spanning's backup solution seamlessly integrates with Salesforce and allows us to track the status of our backups and restore selected information with ease. The price was exceptionally reasonable for a small and cost-conscious organization such as ours. Pros Spanning is easy to use, effective, and has great customer support. One of Spanning's most valuable features is that it functions withing Salesforce, integrating very well and eliminating the need to visit another website or use a different application to check the status of and access backups. Cons While initial sales and setup support can be conducted via phone, ongoing support is primarily conducted via email. Review Source TZ Timon Z. IT Administrator Plastics Used the software for: 6-12 months ### "Perfect for easy M365 Backup" October 18, 2024 5.0 Pros Its easy to set up and administrate. Works fine. Cons The Web interface is a bit mixed up but when you got it once, its easy. Alternatives considered [Veeam Data Cloud for Microsoft 365](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/) Reason for choosing Spanning It was way cheaper and it was easier to set up. Review Source TS Tucker S. Network Architect Information Technology and Services Used the software for: 6-12 months ### "Avoid Spanning" November 30, 2023 1.0 The overall experience with spanning was poor. We really wanted to like the product, and the way it was demo'ed to use was fantastic. However, once we started deploying it to our customer base we quickly realized there was many downsides to the management of the product and at that point Kaseya has their grips on you and wont let go. Pros From the surface spanning looks like a fantastical product. In a demo it it is very easy to use, end user friendly with a self service portal. Sales does a excellent job selling it. The self service portal and linking it to your M365 login is fantastic idea, Setup is fairly straight forward. Cons Kaseya that is all that really needs to be said. On the surface Spanning is a great product and has good potential. When it works it does exactly what we would expect. However, the partner management inferface that Kaseya has developed for the product makes it almost useless for us. Kaseya sales over promises and under delivers once you start utilizing the product with multiple customers. Constnat login issues, multiple errors on backups that never stop. The management of the product becomes overwhelming. Alternatives considered [Dropsuite Email Backup](https://www.capterra.com/p/209910/Email-Backup/) Reason for choosing Spanning We had an existing relationship with Kaseya for a couple other products which ultimately played into our choosing Spanning. Ultimately however the Spanning mess has caused our partnership with Kaseya to sour and we will be avoiding their products going forward. Switched from [Veeam Data Cloud for Microsoft 365](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/) We were switching from Veeam for M365 to get the data moved to a cloud provider and for the customer facing self service portal. Ultimately we went back to Veeam for M365 as spanning was just to painful. Review Source DS David S. Owner Information Technology and Services Used the software for: 2+ years ### "Excellent backup solution for Microsoft 365" February 14, 2025 5.0 I use spanning to back up client data from Microsoft 365 suite including mailbox data and sharepoint data. I occassionally have to restore data from the spanning backups and I find this straight forward. Pros It offers an easy and efficient way of backing up cloud data from Microsoft office 365 and the restoration process is also straight forward and intuitive. Cons The cost is quite high and the onboarding process is slightly complicated. Review Source VR Verified Reviewer CIO Pharmaceuticals Used the software for: 6-12 months ### "Spanning for Salesforce is a Must-Have" June 21, 2021 5.0 We needed a backup solution for our Salesforce metadata primarily. We run multiple Salesforce environments due to the nature of our business and we are also migrating from one environment to another. Spanning was among the tools used in that migration project. Pros I liked the ease of installation and configuration. It took about 15 minutes of effort to install/configure and begin using. The backup function is seamless to administer once the app is installed. The restore function is easy to navigate through to submit and watch the status of a restore. Overall an easy to navigate user-interface. Authenticating across different Salesforce environments is easy as well. Cons It would be helpful to be able to conduct Field Level restores. We're limiting to restoring an entire object. We can restore Flows and Workflows, but not Processes in Process Builder specifically. In this role, I inherited a mix of different automations, so this is not specifically a problem with Spanning other than it does appears that no all of our automations are accounted for. Reason for choosing Spanning I had previous experience with Spanning for Google and really liked it. I knew that Spanning had a solution for Salesforce backups and it was my first and only choice when I was hired by this company. Review Source Paul M. CEO & Founder Computer Software Used the software for: 2+ years ### "Great company until it was taken over by Kaseya" June 26, 2020 3.0 Pros Simple to use cloud-based and reasonably priced Cons The customer service and billing process. After Kaseya took over the company when the billing renewal occurred there was no simple way to pay for the services. They requested us to use some weird helpdesk form to put our credit card in for billing which seemed unusual and suspicious. Then they did not bill us for more than a month once we followed this even though we followed their instructions. Got angry and told us we need to pay even when they did not bill us, we then decided to cancel the service cancelled our services with them, and advised them. Their response was to put our debt with a debt collection. Hopeless! Review Source VR Verified Reviewer CEO Education Management Used the software for: 2+ years ### "Customer support degrades after takeover by Kesaya" December 20, 2022 4.0 As a small Startup we used this to backup Google Suite account data for > 5 years. Restores we needed during that time worked fine. Pros Simple setup, with "set and forget" functionality. The few restores we had to make worked flawlessly and in acceptable time. Cons We were presented with pricing to sign up which did not transparently state an increase once a certain quota was reached. That needs to improve, else it feels like false advertisement.The offer that we received to cover for the overage was actually reasonable and comparable to competitors. Just the lack of transparency did not sit right with us.We decided to leave and it was and still is impossible (since > 6 months!) to get a confirmation of our cancellation from customer support which has degraded considerable after the takeover of the company by Kesaya. Is it correlation or causality? Review Source BM Ben M. CTO Information Technology and Services Used the software for: Less than 6 months ### "Totally inadequate for business grade protection" April 5, 2021 1.0 This product is just not ready. The support is not easy to reach and when you do, it rarely provides what I would call a resolution. Pros It is cheap. Price is the only thing going for it. Cons That it takes several weeks (YES, literally several weeks) to get the initial backup of some user mailboxes. In addition, when there are errors (and there are always errors), you have little meaningful visibility into the cause or resolution options. You have to call into support and pretty much every time I've done that they say it will resolve itself on the next backup. Those run only once per day. The latest time, she advised we'll keep an eye on it for a week or so and see how it does. The other negative is that I have called for support and on more than one occasion, the hold time was 30-40 minutes. When I discuss this with account management, they advise that they really do prefer providing support via email. Reason for choosing Spanning Price. Yes, I was dumb and greedy. Review Source PT Patrick T. CEO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "This cannot be trusted" July 5, 2022 1.0 Pros The functionalities and interface work great. Cons Spanning (now Kaseya) started sending us surprise invoices for 20k USD, and then went completely unresponsive after more than 6 months trying to get them to send us a new contract. After 20 email to their support, accounting & management team, nobody seems to know what they are doing, and nobody is able to reply to an email within 6 months. Is that the type of company you want to put in charge of your data safety? Reason for choosing Spanning Pricing Review Source DW Daniel W. CEO Computer Software Used the software for: 1-2 years ### "No development, bad UX and really slow Interface" February 11, 2021 1.0 After we cancelled, it was claimed that the contract would continue for another year, although contractually something else was agreed. I wish, I had never started with them. Pros Implementation and rollout was fast and easy. Cons Unfortunately, Spanning Backup has not seen any further development in the last two years. The user interface and the UX is a disaster. The backup of the data itself works, but when you search for data, you need a lot of time and a lot of patience. A complete export of the data is factually not possible. A single mailbox with 20GB of data took a week to export. Review Source LG Laurent G. Ingenieur Internet Used the software for: 2+ years ### "Mauvais Depuis Kazeya" July 4, 2023 3.0 Avant le service et le sav étaient bons mais Depuis que Kazeya a racheté spanning backup le service est catastrophique : bugs et service client bidon Pros Backup / restore dans le cloud pour G suite Cons Depuis que Kazeya a racheté spanning backup le service est catastrophique Review Source MS Mike S. It Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Easy, quick, simple 365 backup" July 24, 2023 5.0 Pros The ease of the setup, and once you set it up it just works without much interaction at all! Cons I would like to be able to schedule more frequent backups but I think that limitation is on the microsoft side Review Source AK Aaron K. National IT Manager Education Management Used the software for: 2+ years ### "Spanning Backup for G Suite makes backup and recovery simple." September 12, 2018 5.0 Spanning is easy to use and staff have access to the tool (if allowed) to recover their data without needing IT Support. It allows them to feel like they are empowered and in control and not to be embarrassed by having to ask. Being cloud based means the manual tasks of physical backups is gone freeing up time and effort to be spent in other areas. Pros Easy to use Secure Dependable Price Cloud Based Self Service for staff Cons Deleted staff backup recovery is not obvious. Weekly reporting can be a bit cryptic. Review Source WF William F. Owner Photography Used the software for: 2+ years ### "Peace of mind. " August 3, 2018 5.0 Pros So our team kept losing emails. Not sure if they were accidentally being deleted or if it was a network problem but we lost many many emails and documents in google drive. So this is where spanning came in. Wonderful to have the peace of mind and I cant tell you have many times its saved my butt. Cons I wish it were a bit cheaper, or it would backup an entire team under one domain. like a entire google apps acount. Review Source KH Kevin H. IT & Marketing Director Logistics and Supply Chain Used the software for: Less than 6 months ### "Beware Bait and Switch!" September 18, 2019 3.0 We tried their backup for GSuite and although it initially took a long time to index everything it seemed to work as expected. We then bought a couple licenses, but when reviewing the settings found that the team drive backup disappeared and it said to email support. We emailed support and they said "To have Team Drive Backup enabled for your domain, we ask that you have at least 90 percent of your users licensed with Spanning." which doesn't make sense for our business since most of our users are very light email-only users. Nowhere is this requirement documented in their terms, quotes, faq, master service agreement, service level agreement, "definitive guide to backup for gsuite" or administrator's guide. Pros Software can do what it says, and setup is fairly straight forward, but beware you are likely to get caught without backups when you need them most! Cons Google Team Drive Backup is enabled during the trial but after you purchase they disable it on you without warning. Reason for choosing Spanning It successfully backed up and recovered everything we checked against during the trial period where other products did not. Unfortunately the backup of drives stopped working once we actually purchased the product. Review Source SM Stanley M. IT director Non-Profit Organization Management Used the software for: 2+ years ### "Lost my data, TWICE!" March 29, 2021 1.0 Due to someone not provisioning our licenses correctly they lost years of data back in 2020. We decided to continue to use their services, but just recently the SAME thing happened and we lost 30 days. Pros Touch free and ease of use. The expectation that data would be backed up automatically. Cons The software worked. But due to some mixup they did not provision license correctly which caused us to lose our backups. Review Source Richard T. IT Business Growth Expert Information Technology and Services Used the software for: 2+ years ### "SaaS needs protection -- and Spanning just works!" October 3, 2018 5.0 I've been using Spanning Backup to backup our company Google Apps since we first migrated to that platform. Even though Google provides their own backup service, it is not intuitive and so Spanning makes it very easy for me to see when my data has been backed up, and easily restore any individual emails, files or files directly. It's very simple to set up and use, and I've found the support to be excellent. What more could you want? Pros The peace of mind it gives me that my Google Apps data is backed up and easily restored when I need it. The fact that Spanning integrates directly into Google Apps. The great customer service I've received whenever I have a question. Cons The interface might do with an overhaul -- but it's certainly very useable as is. Review Source VK Victor K. Dirigeant Textiles Used the software for: 2+ years ### "Service client catastrophique" May 30, 2023 2.0 Très mauvaise, je déconseille vivement. Pros Les sauvegardes sont assez compètes et le service fonctionne tout de même la majeure partie du temps. Cons Des bugs et difficulté pour récupérer les sauvegardes, ce n'est pas pratique.Par ailleurs, le plus gênant est qu'en cas de difficulté, le service client est malheureusement le pire que j'ai jamais rencontré. Et ce malgré des échanges sur différents sujets, avec de nombreuses personnes différentes.Des promesses de tarifs avaient également été faites, qui n'ont pas été tenues. Et des licences sont ajoutées à la moindre mauvaise manip. En paiement à l'année ça fait de mauvaises surprises. Il est quasiment impossible ensuite de se faire rembourser. Review Source AJ Arjun J. Sr. Digital Marketer Information Technology and Services Used the software for: Less than 6 months ### "Backups made easy and secured" November 11, 2022 5.0 Pros I liked the secure data storage and automatic backup features. It also provides data storage management and backup log for monitoring. Cons Still Now I gave not came accross any type of dislikes of the software. Review Source cD chris D. CEO Events Services Used the software for: Less than 6 months ### "Spanning is the best google drive backup system by far" March 2, 2021 5.0 we've been looking for a simple. Efficient system to make automated backups of our gmail and gsuite. We've tried several, but they all promise the world but don't deliver, or at the end are much more expensive than initially shown. Spanning is perfect. Pros Even though google drive says that the risk of data loss is extremely small, it cannot be excluded. Spanning takes the worry away Cons their customer support is good but slow. The multitude of departments are not always in the best communication Review Source Mayank W. Data Entry Operator Information Technology and Services Used the software for: Less than 6 months ### "Spanning Backup savior " December 8, 2018 5.0 The overall experience has been great Pros The only software used by me for backup has been spanning backup this is the best back up everyday Salesforce gsuite or Outlook Cons No nothing has been disappointing for me till now Review Source RT Rik T. Server Manager Higher Education Used the software for: Less than 6 months ### "Unitrends Spanning Backup" August 7, 2020 4.0 The ability to restore One drive files from deleted users is MUCH easier than the same process through powershell. Pros Once you get set up it's pretty much independent. No further tweaking needed. No schedules, no worries. Cons GUI was a little difficult to set up for a lot of users. Needed to get into powershell to license for a large group. Reason for choosing Spanning Best price and best interface Review Source VR Verified Reviewer Executive Telecommunications Used the software for: Less than 6 months ### "Reliable and easy-to-use" January 3, 2020 5.0 This software is very useful when I go offline and lose my connection to the cloud. Pros If you want to back your Google cloud services (e-mail, drive, calendars etc) up, this software seems to be the easiest tool for you. Here we have an unlimited storage opportunity and a free trial period, it is enough to feel comfort of it. Cons If you don't have enough space at your Google account, then you should empty some.. Review Source KP Kim P. Caregiver Hospital & Health Care Used the software for: 6-12 months ### "Backups made easy" October 30, 2020 5.0 If you discard it’s faults, it’s a good service and works as it should for what you need. Pros They offer a free trial. You get unlimited backups which makes it ideal for businesses with tons of data. It supports all file types, which is pretty rare to find in a backup service. Cons Doesn’t have a mobile app. Very few scheduling options. Any issues and you have to wait on customer support to contact you back. Review Source VR Verified Reviewer Chief Executive Officer Music Used the software for: Less than 6 months ### "Spanning offers the best SaaS Backup!" May 30, 2019 5.0 Pros Spanning was recommended to me by an associate, because I was looking for something that would work with Salesforce. I've been pleased ever since. They protect us from malware, hackers, accidental deletion, and there's no storage limitations. Cons Spanning has yet to let me down. Their point-in-time restore has come in handy more often than not. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.