Who Uses This Software?

internal IT departments and IT service provider with ITIL processes in place midsize and enterprise market Independent of branches


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • USU
  • www.usu-business-service-management.de/en/
  • Founded 1977
  • Germany

About USU Service Intelligence

USU Service Intelligence offers you comprehensive, flexible analysis options for IT service management thanks to role-based dashboards, predefined key performance indicators and intuitive ad-hoc evaluations by self service BI. Unlike conventional dashboard or reporting tools, USU Service Intelligence is a mature analytics solution that helps you in particular to pinpoint deviations and trends, analyze processes on your own, investigate the root causes of problems in complex matters.


Spotlight_media_placeholder

USU Service Intelligence Features

  • Ad hoc Analysis
  • Ad hoc Query
  • Ad Hoc Reports
  • Benchmarking
  • Budgeting & Forecasting
  • Dashboard
  • Data Analysis
  • Data Visualization
  • Key Performance Indicators
  • OLAP
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Strategic Planning
  • Trend / Problem Indicators
  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring

USU Service Intelligence Reviews

No reviews, be the first!