Who Uses This Software?

internal IT departments and IT service provider with ITIL processes in place midsize and enterprise market Independent of branches

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Version
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • USU
  • www.usu-business-service-management.de/en/
  • Founded 1977
  • Germany

About USU Service Intelligence

USU Service Intelligence offers you comprehensive, flexible analysis options for IT service management thanks to role-based dashboards, predefined key performance indicators and intuitive ad-hoc evaluations by self service BI. Unlike conventional dashboard or reporting tools, USU Service Intelligence is a mature analytics solution that helps you in particular to pinpoint deviations and trends, analyze processes on your own, investigate the root causes of problems in complex matters.


USU Service Intelligence Features

  • Ad hoc Analysis
  • Ad hoc Query
  • Ad Hoc Reports
  • Benchmarking
  • Budgeting & Forecasting
  • Dashboard
  • Data Analysis
  • Data Visualization
  • Key Performance Indicators
  • OLAP
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Strategic Planning
  • Trend / Problem Indicators
  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring

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