# TrueRent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TrueRent the right Real Estate Property Management solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135273/TrueRent/reviews --- TrueRent 4.3 (52) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 11th, 2025 # Reviews of TrueRent Ease of use 4.3 Customer Service 4.4 ## Showing most helpful reviews Showing 1-25 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner/Operator Facilities Services Used the software for: 2+ years ### "Seemless and easy to use" November 5, 2019 4.0 Love it! Pros Innovative and easy to use along with great customer support Cons A little pricey but totally worth it given the features Review Source SS Steven S. Principal Real Estate Used the software for: 1-2 years ### "Great Landlord Tool" October 28, 2019 4.0 I'm able to manage our four rental properties with ease, and have full tenant interactions. Love the flexiblity and ability of our tenants to pay their rent. Pros The cost/flexibility of the tool. I can't find any other sofware near the value this provides for the cost for a mom/pop landlord. Cons There are some missing features and sometimes it's a little clunky. The search features leave a bit to be desired as you can only search on standard choices, not on custom pieces. Reason for choosing TrueRent Cost/value provided. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Outgrew Excel functionality and needed something I could work with our tenants directly on. Review Source DS Danielle S. Broker/owner Real Estate Used the software for: 1-2 years ### "Bang for buck" November 11, 2018 3.0 Customer support responses have vastly improved over the last 90 days. The additional changes they are making generally are good but it would be nice to receive an email letting us know when something is coming down the pipeline with a timeline so we are can make changes on our end as necessary. Pros Great value for the money, offers quite a few features for an affordable price Cons Too many steps to set accounts, features and processes seem to change frequently with no warning (example, we allow 5 days grace period for rent before it is considered late. Until recently we had to set the late fee as due the 4th in order for it to go into effect on the 6th as per our leases. Now it is actually set correctly on the software end. There was no notice to this change which caused some panic on the part of tenants). Review Source SB Sally B. Property Owner/Manager Real Estate Used the software for: 6-12 months ### "Most comprehensive property management software for the price" June 28, 2016 5.0 I've tried a ton of property management softwares in the past. This is by far the best one I've used. Pros Very affordable. A lot cheaper than the bigger companies like Buildium and Appfolio, and offers a lot more than the smaller companies with similar prices. Very intuitive and easy to use. The financial reports it generates are very helpful. The rent roll feature they offer is great and helps keeps track of who has paid and who hasn't. The QuickPay ACH payment program is really nice. Almost all of my tenants now use it to pay their rent. Cons The site works on my iphone and ipad, but it would be great if they offered an app. Their QuickPay ACH payment program is great after you get approved, but the application process was pretty long (about 5 days). Review Source AS Adel S. Rental Manager Commercial Real Estate Used the software for: 1-2 years ### "the site is great" December 22, 2017 4.0 Pros Easy to use tenant screening is awesome tenant payment online is great tracking the expenses is good Cons need more improvement in the following 1. add a place where you can add your general expenses that's not related to a certain property such as meals, trips, office expenses and so on 2. we are in deep need of mobile APP 3. track your credit card automatically and having the transaction ready to assign it to the property or edit 4. the customer service is very slow responding and having no phone number to call Review Source DM Dianna M. Manager Real Estate Used the software for: Less than 6 months ### "Recommend TrueRent" May 10, 2019 3.0 Ability to keep track to tenant rent. Financials by owner Pros Once you understand this program it is pretty easy to use. Also it is easy to set-up Can save your tenant correspondence in tenant file, ie. letters, pictures, etc. Cons Tenant/Landlord forms are not a part of this program. There is nowhere to save your letters (templates) on this program. Forms need to be saved elsewhere ie. Microsoft word. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing TrueRent They were more attentive, least expensive and the program does the same as others with the exception of the tenant/landlord forms. Review Source NC Nick C. Realtor Real Estate Used the software for: 6-12 months ### "Not satisfied" October 29, 2019 1.0 I have not sold any business problems with true rent it's only created more headaches and hassle we're actually using a backup spreadsheet for redundancy to make sure the number is ensure enter accurate not satisfied of this product looking to change. Pros Nothing, no real likes Cons Your software is barely a glorified spreadsheet. I have called numerous times to your customer service department with any without any help from anyone. I just like your product thoroughly and I'm looking for something new at this point in time. Between the low functionality of the software in the lack of customer service I have no idea what I'm buying from you. Review Source WM Will M. Owner Real Estate Used the software for: 2+ years ### "Customer support isn't great" November 1, 2019 3.0 I feel like it was good back when it was free. Since I've been starting to pay it feels like it has went down hill. Doesn't calculate mortgage payments for you anymore, tenants don't disappear from transactions, can't erase amounts to change them very easily, and if there is any issue customer service won't respond until it's been at LEAST 2 emails sent minimum. Pros Easy to use and navigate Good value for price Cons Hard to get assistance from customer support. Doesn't erase tenants in transactions after they have left Can't maneuver rents as needed on occasion Review Source JG Justin G. Landlord/property owner Real Estate Used the software for: 2+ years ### "Great Customer Support" October 29, 2019 4.0 Overall my experience is positive. Pros One of the best features of this product is customer support that is offered. Reply’s are prompt and solutions are to the point. The cost of the product was very affordable for the size of my company and my tenants have no complaints using it on a monthly basis. The software has continued to improve and get easier to use over the years. Cons Some of my older tenants have difficulty initially setting up their accounts. There is now an additional fee to have rents deposited into two different bank accounts. Initially I picked this product because it was going to allow tenants the choice to pay through their bank account or by credit card with the additional fees being charged directly to them, but that option didn’t come to fruition exactly as I had hoped. Review Source DD Don D. Manager, LLC Real Estate Used the software for: 2+ years ### "Little Landlord" November 4, 2018 4.0 My business entries are easy and tax reports are immediate. Sometimes I have to hunt-and-peck to get a particular report, but I have learned to use Filters to refine reports. I am just starting to use the Tenant Screening and am wondering why the hell I ever waited. Still getting used to this function but it should prove invaluable. Pros It is very comprehensive, including about everything a landlord (or his accountant or, god forbid, the IRS). The software keeps getting updated for clarity and ease of use. Updating the structure of Tutorials is one case. Cons Some features are not clear to me. For instance, I have never understood the Ledger function. Review Source CC Charlie C. Manager Used the software for: ### "Easy to use and free" August 15, 2014 5.0 I've tried several property management programs/websites. I can honestly say True Rent is the easiest program I have used. Pros: The site is free up to 25 units Easy and Fast Works on both Residential/Commercial. Cons: They don't have tenant screening yet Advertisements (Not a lot though. All I have seen is a small square ad in the righthand bottom portion of the screen so it's out of the way and non-invasive. It's definitely not a problem for me considering I'm not paying a monthly subscription fee.) No CAM option Review Source Response from TrueRent August 15, 2014 Thanks for the review. Tenant screening will be available soon. jS joel S. MD Hospital & Health Care Used the software for: 1-2 years ### "easy, intuitive, excellent reporting" November 2, 2019 5.0 I manage my open rental property, switched from another before a year or two ago, perfectly happy Pros Minimal learning curve, great reports, flexible, scalable Cons Actually, nothing. It fills my needs, no problems Review Source HA Haley A. Property Owner Used the software for: ### "Super easy to use, informative, and inexpensive!" July 20, 2014 5.0 I own a few duplexes in Southern California. This website fits my needs. I was using another site, but was paying $40 a month for six units, because of their $40 monthly minimum. That's about $6 per unit, which did not include the ACH rent payments from my tenants. True Rent also has a lot of other features that I have yet to use. I will report back with an update once I have used the other features. Review Source DB David B. owner Used the software for: ### "Easy to use and less expensive than most others" July 24, 2014 5.0 I use truerent because it's easy and fast. Has ACH payments and I can expect applications online. Overall an excellent value for the price. I manage 11 units so I pay $11/month. Was paying more for another service. Review Source Response from TrueRent July 24, 2014 Thank you for your review. We appreciate your feedback today and in the future. Thanks and happy property managing. BH Brandon H. Property manager Real Estate Used the software for: Less than 6 months ### "Great zero risk product" October 31, 2019 5.0 Amazing Pros Landlords get to use the software for free Cons I would say that the ach process for accepting rental payments is a bit complex Review Source JC John C. CEO Used the software for: ### "Very good property management software" May 28, 2015 5.0 I have been using the site for several months with good luck. We manage about 50 properties. Customer support is responsive and accommodating. Review Source TK Thomas K. Owner Real Estate Used the software for: I used a free trial ### "My Review" January 8, 2019 3.0 I am taking on managing my properties and needed an easy to use system to be able to track my rental properties. Pros I liked the look and the ability to collect rent online. Cons Setup was very difficult. I also wanted to be able to track more about each of my properties. Review Source DP David P. Owner Real Estate Used the software for: 1-2 years ### "Great experience with TrueRent.com" January 5, 2017 5.0 TrueRent is the most intuitive software I have found. The customer support is great and collection rent online is quick and easy. Once you use online rent collection you won't understand how you lived without. I also use their credit screening feature which is really good. Pros Intuitive, useful features, online rent collection, credit screening Cons Does work with vacation rental but they say it's coming soon. Review Source KS Kevin S. Private landlord Used the software for: ### "Great for managing my two rental properties. Does everything I need." August 30, 2014 5.0 I usually don't write reviews but this one is worth it. I bought a foreclosure 2 years ago and haven't really been keeping good records. Tax time is a real hassle for me. Last month I purchased my second investment property, a duplex. I decided getting organized was the only option since tripling my unit count. After a lot of searching, I found True Rent. It's the only truly free site I could find that is easy to use and has a lot of good features. I have gone back and entered my income and expenses for the last year in order to get a complete picture of how much money I'm making. I never thought getting organized could be fun. (It's kind of addicting) What I like: Snapshot which displays my properties one screen along with how they are performing. (show my equity and other financial metrics like LTV, GRM, etc) The ease of entering transactions and how the entry fields auto populate. The reports - At a glance is really cool once you go back and enter a years worth of rents/payments. File storage. (There is no limit on storage which is good.) Support is quick to respond. (I emailed a question to support and they responded within minutes.) Overall the site is great and I have no complaints. I highly recommend to anyone looking for a free option. Review Source KH Kelvin H. Kelvin heeth Real Estate Used the software for: 2+ years ### "Overall" October 29, 2019 4.0 Ok Pros Easy to use kept information on properties Cons Started charging for small investor sometimes not easy Switched from [Zenplace Property Management](https://www.capterra.com/p/158581/Zenplace-Property-Management/) Cost Review Source RA Riley A. Property Manager/ Investment Property Owner Real Estate Used the software for: 2+ years ### "Easy, Powerful, does what I need. " October 28, 2019 4.0 Pros Easy to access from anywhere with a computer. Ability to keep documents related to transactions attached in the cloud. Fast customer service, makes preparing reports for taxes a cake walk! Cons Sometimes they have some bugs, but support has always been fast to repair. Review Source MA Michael A. Courier Logistics and Supply Chain Used the software for: 2+ years ### "Truerent, True genius!" October 29, 2019 5.0 Pros The ease of use. The year end reports, everything from vendors to every day entries. I've tried other programs. This one works best for me. Cons Removing , and adding new tenants is a bit tricky. Review Source CS Carolyn S. Property Manager Real Estate Used the software for: 2+ years ### "TrueRent" October 29, 2019 4.0 I've never had a problem. It has cut down a lot of my time to work on other things. Pros Very easy to use. Fast and efficient, true results Cons Application for tenants could use some more information. Review Source MW Marilyn W. Property Manager Real Estate Used the software for: 2+ years ### "True Rent User Review" October 29, 2019 5.0 Pros Excellent features and value for the monthly cost ! Cons Hard to correct a glitch in the system. Hard to contact Customer Service when You need immediate help. Review Source DL Demetrius L. Property Administrator Real Estate Used the software for: Less than 6 months ### "Great Software Packing A Huge Punch!" November 3, 2018 5.0 Pros The software was able to accommodate all my property rental documentation needs as well as providing detailed reports and address reports. It was reliable as some software has glitches but not TrueRent! The software also handled my vendors accounts and deposits to the owner with breeze. Cons I did not like the way it allows the tenants to log into their own portal and it has to go through their website so that the tenants know all about the service as if to elude they are advertising to my tenants. I think a branded or separate area or page should be available for tenant log ins and should integrate with my website. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.