NetFacilities

NetFacilities

4.5 / 5 64 reviews

Who Uses This Software?

We have a very horizontal product that can help anyone who needs day to day work orders; schools, non profits, janitorial, retail, city, counties, etc. We are a one stop shop for our buyers.


Average Ratings

64 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • NetFacilities
  • www.netfacilities.com
  • Founded 2000
  • United States

About NetFacilities

Work Order is our most used CMMS software feature.Time is precious for maintenance requests so you need a simple and fast solution to create a Work Order. Our web-based Work Order solution can be used in the office or in the field providing you the ability to fill out a work order anywhere and notify those attached to the project in seconds. NetFacilities gives you the power to define and assign tasks to your technicians fast and easy. Log all hours and products. Free Support/'Training


NetFacilities Features

  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

NetFacilities Reviews Recently Reviewed!

It's hard to set up because you have to play with it to understand how to set it up.

Jul 27, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the potential to streamline work flow using a phone. The guys are excited about the digital app. They want the app to include more features - as in they don't want to need a computer. I'm not sure how realistic that is as a wish. I would also love an offline option that can sync for new records only! That way the guys wouldn't have to rely on cell phone coverage which can be spotty at times.

Cons: The number of glitches we find and because we rely on work orders to invoice it's been difficult to set up a full process. Many situations of two steps forward one back. It's hard to keep staff motivated when every step has to have troubleshooting completed. I had to give low value for money because of the length of time we've taken to vet the software before we can go live.

Overall: It made us think about our system flow. It also challenged us. I'm still waiting to go live due to errors.

NetFacilities is a full featured work order system that works well for our resort property.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost vs features. The user interface for submitting a work order is very easy and self explanatory. We are still finding new features that are useful to us. The company is responsive to questions and features are morphing into higher utility since the last major upgrade to the software. There are very few you can't get there from here roadblocks and those that I have found seem to be disappearing - if you let them know they are there. It is completely web based - no software to manage here. No user limits. Easy user permission changes. We control most of the setup - I don't have to upload something and wait for it to be formatted. Customer service is helpful.

Cons: The menu interface is a bit clunky and can take awhile to remember where exactly that rarely used menu is. If you are in the middle of a task and you find that you have to add something to a menu, you lose what you are currently working on - that is changing - some menus have add buttons now. The help menu could be more helpful, but it is improving with time for those of us who don't want to pick up the phone.

Overall: It helps organize our work orders. I love the portability with the phone apps. The inventory system is taking some time to implement, but it will keep important stores on our shelves and our property running more efficiently when done. The PM system is also taking us some time to implement, but we will be able to get rid of our clunky paper system which isn't working that well.

Vendor Response

by NetFacilities on July 11, 2017

Thank you Dan for the wonderful review! :) I've noted things you've mentioned in "cons." Please know that if you have ideas, thoughts, or have suggestions for a better way something could work, we listen, and we develop our roadmap based on customer feedback. Sincerely, Shawn Dawson, CEO

5 Star, Great Company - Very customer oriented, stable website and in tune with the industry needs.

Jul 11, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very open to suggestions and implementing updates and changes that benefit the customer needs, Impressive. Extremely attentive to our needs, would and have recommended the service to others!

Cons: app does not yet have the ability to copy persons on new work orders, sometimes a little glitchy/slow on certain phones..

Overall: organized data and did away with such heavy dependancy on paper and administrative time searching data....

Great experience using the software, customer support is always outstanding.

Jul 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very robust. Once configured I've had only occassional, minor issues.

Cons: It would be so nice to have reminder emails sent to assignees when workorders are over due. Maybe somehting the assigner can configure, like send reminder once per day or once per week. Something like that.

Overall: Netfacilities has helped organize all facility related PM's. Gone are the days of tracking my items using elaborate spreadsheets etc.

Vendor Response

by NetFacilities on July 10, 2017

Hi Leonard, Thanks for taking time to write a review. Your feedback is important to us. for "Cons" you mentioned wanting to have a report sent once a day to advise you of overdue work orders. I want to let you know that all of our reports can be setup to process on a schedule and emailed to a distribution list of your choice. For example, you could setup the "work orders by status" report to generate a list of overdue work orders and have the system process and send you the report by email on a daily basis. Feel free to contact support to learn more about how you can set this up. Thanks again for your feedback!

Satisfied, but not loving the program. Needs to be a more user friendly, as well as tech support.

Jun 29, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Versatile,

Cons: -System will kick you out during work order generation. Have to generate another WO and retype.
Program should have an auto save feature.
- Allow user to check boxes (i.e - mass update, filing closed WO, etc. in multiple pages before submitting changes

Overall: PM tracking

NetFacilities - The Business Navigator

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using the NetFacilities for a few months and this is really proving to be a positive system for our daily operations. NetFacilities has become one of our most important vendors. We use their full suite tools within their software. Additionally, their offerings have improved our efficiency, greatly improved our communication with internally with staff and externally with customers and this makes us feel like our whole business is more streamlined.

Pros: One other aspect is the word-of-mouth compliments that we get from our technicians in the field. They love the software¿s mobile capabilities. If I had to do it all over again, they would be my first pick!

Cons: No Comment.

From Chaos to Order

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility and tracking

Cons: Have had trouble with the mobile app working consistently.

Overall: Over the past year we have used NetFacilities to convert from our paper/voicemail requests to a structured and historical database that allows for review and a proactive way to managing requests.

For example, the preventative maintenance section has allowed us to protect our current assets while creating 55+ PMs that were never looked at until things broke or we were out of compliance. This has completely changed the dynamic of the organization and the expectations are now exceeded.

The support from the conversion team was top notch allowing for us to bring order to chaos!

NetFacilities - Fast, Reliable and Incredibly Simple :-)

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is very flexible.

Cons: Not yet.

Overall: Simply put, NetFacilities is great software. NetFacilities helped us to streamline our services for both our clients and vendors. The amount of visibility and organization it provides is incredibly helpful and we can keep a closer eye on the maintenance of our factories equipment. Another important fact is that each of our four users adopted and currently utilize the software. No matter how good the software is, if users don't like, it won't be cost-effective.

Additionally, the NetFacilities Support Team was extremely customer focused and helped us troubleshoot our initial concerns and adopt some custom solutions. Thank you!!

This software is ok but not complete.

Mar 31, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It does combine an Inventory with facility maintenance tracking.

Cons: Not Intuitive. Hard to use.

Overall: There are several issues/features missing or incomplete with this software.
- Sort by date does not process years correctly under the Reports by Schedule
- Mobile software does not allow you to add "Labor Notes" to work orders.
- No Reports include the "Labor Notes" of work orders.
Overall the system is not intuitive at all and I have not found the "Help" tab helpful in answering any question I had.

Vendor Response

by NetFacilities on April 03, 2017

Hi Rob, Thanks for taking the time to write a review and share some of your frustrations. Someone will be in touch this week to help you with these areas you're finding difficult. You might find the following information helpful in the interim. From the reports page > Technician Time & Labor section > Technician Labor Evaluation Details report. This will provide you with all labor entries for each work order, along with notes that were added along with the time. On the mobile app, while you are adding the tech's time spent, you type notes along with the hours entries. These are the labor notes that will appear on the aforementioned report. NOTE: permissions might need to be modified in order to see certain information. We can help check all of this with you. Thanks again, Rob! Expect someone from hour support group reach out to offer training. We'll have you using the system proficient in no time! Sincerely, Shawn D.

Great Flexability

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: PM integrated with regular break down work orders and the autopilot feature.

Cons: Missing Budget module and when we print work orders the "work order printed" should be in the audit trail of the printed copy.

Overall: Been using the software for a couple of years now and it really suits our needs. Fantastic customer support! If there was a module to add budgets so we could code our work orders to specific budgets it would be perfect!

Vendor Response

by NetFacilities on September 04, 2017

Hi Mr. MacDonald, Thanks for taking time to write a review of our company and our solutions. There actually is a feature that can be enabled in your account that would enable you to add GL/Code accounts to track work orders by. I will have someone contact you to provide you with guidance in this area. Once enabled you'll also see a couple financial reports that show your work orders organized by GL/Code classifications. The work order audit trail should show an entry for each time the work order was printed, along with the date/time performed. The agent can also look into this for you. Thanks again for your time!

Over complicated facilities management software

Mar 30, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: It is technically robust

Cons: Difficult to use, cumbersome to add new parts or enter inventory. Reports are complicated and difficult to find required information.

Overall: While the software may technically be robust (from a database programmer's point of view), it is cumbersome and inefficient from the user's point of view. For example to add a part to inventory takes required data entry into over 15 separate data fields, most of which should be autofilled by default, or at least on a grid entry system to prevent having to jump to multiple tabs. Running reports is spotty at best, trying to find maintenance history on assets. For our second facility, we have moved to a different platform which is much more robust, yet user friendly. We are only staying with netfacilities for our first location because of the maintenance history.

Recommendations to other buyers: They need to have focus groups of users provide detailed feedback, then rewrite the software interface from the ground up. While the backend might be fine, the front end is a waste of users time.

Vendor Response

by NetFacilities on March 31, 2017

Hi Rich, I sincerely appreciate you taking the time to write a review. I wish it wouldn¿t have been so harsh and gut-wrenching, but none the less it got my immediate attention, and I felt compelled to respond right away. Based on what I¿ve read It doesn¿t seem there is anything I could say that would make any difference in your opinion, so I won¿t try. I just wish you would have let us know how you were feeling so we could at least have had a chance to do something about it. As best I can tell you¿ve never accepted any guidance or complimentary training, yet I see we¿ve made over 10 attempts to reach out and offer. Just based on this alone it would seem probable that you haven¿t properly setup your account and aren¿t using it correctly. Like you said, perhaps it¿s a bit more robust than your small business requires. All the best to you, and your business! Sincerely, Shawn D.

Basic product

Mar 30, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Marginal at best. Everything was working reasonably well until their "improvement" rollout last year. As with many rollouts I have my suspicions that the programmers didn't really get a lot of feedback from the actual end users (you know like MS does). There are plenty of annoying little things that you would think intuitively would be recognized by the programmers such as: Discussion block does no good if you do not get the attention of ALL staff on how to use it. Sometimes critical additions to an email get lost in the audit trail ALL discussions should immediately process an email to at least the administrative group overseeing the work orders. Window does not fit in screen widow even though resolutions is set normally and at 100%. When going to the WO queue we always see closed work orders, Once I close them I want them gone. We will be going to a different system this year

Vendor Response

by NetFacilities on March 30, 2017

Hello David, First I'd like to thank you for the honest review. I see you've been a customer since 2012, and we thank you for your loyalty. Please know that we only develop the system based on customer input. As with any software having tens of thousands of users it is often challenging trying to satisfy all requests. Unfortunately that's something all software companies deal with, including MS. This information provides us with input to help us better steer the development of the product. This being said, I, as the CEO of NetFacilities would like to invite you to speak directly with me so that I can learn more about the dislikes you have, so that your ideas can be considered for enhancements. I will reach out to you directly to discuss a time to setup a call, and I'll do my very best to immediately address your concerns. Thanks again for taking the time to provide a valuable review. I look forward to speaking with you soon. Sincerely, Shawn D.

Exceptional Customer Service

Mar 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Well informed customer service representatives! When calling the NetFacility support line there has never been a representative that has not been able to answer our questions with the details necessary for clarification. They even go a step further by offering scheduled training. Their friendly and patient demeanor is well received and appreciated. As always, thank you!

Some room for improvement, but still a good system

Mar 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Consistent uptime and performance. Visually simple and easy to navigate.

Cons: Lack of customization. Multiple steps that confuse new users and require significant training. Inability to upload data or batch edit.

Overall: For the most part this is a very good and reliable system. It could use more options for customizable fields and customized reporting. It would also be useful to have layers of task types, so we could drill down to the appropriate service type, without having to scroll through the full list. Being able to batch update some of the user or site data would also be useful, such as distributions. Having to edit individual distributions for each service type, since the bulk of our work goes to a single group.

Recommendations to other buyers: The software would provide an additional benefit if we could track labor hours in a timesheet format. Properly designed, we could then upload that data to our payroll system and eliminate the redundant steps of a separate payroll tracking program.

Perfect solution to track and maintain EVERYTHING EVERYWHERE!

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super detailed and easy to use. You can track anything anywhere and see ALL history of repairs done to any single item. The real people support was a tremendous benefit to the system and getting it up and going. My employees love it, my vendors love it, my accounts payable department loves it. I can't say enough good about it!

Cons: There is absolutely no cons to the system. Getting set up is challenging but there is a tremendous amount of help with that and you get to put all of the set-up work on the Net Facilities staff, who does it for you.

Overall: I manage everything you see at 9, soon to be 10, facilities across a 50 mile radius. The appearance of buildings, the air temperature and humidity inside all of the buildings, lighting, doors, driveways, etc. If you can see or feel it, it's my responsibility. I was doing alright at managing it all by myself and a few vendors, but at some point the "things-to-do" stopped making it onto the list because the list would never get done. I realized I had reached my limits and needed something else that could keep up with everything going on everywhere, because my brain was just maxed out.

In comes NET Facilities. I checked out a few other programs and they didn't have things set up the way I needed them to be done. I manage things and equipment and assign jobs to people. The instant help I received to get everything set up and in the system was invaluable! I was able to go at my pace for the set up and anytime I had a question or wondered how to do something it was great knowing that help was a phone call or email away and I would get to interact with 1.) A REAL LIVE AMERICAN PERSON 2.) THE SAME PERSON I TALKED TO LAST TIME. Every time I talked with my assigned set up person I referred to the system as a "monster-of-a-program" and the set up as "feeding-the-friendly-monster.

I and my staff have been using the system for almost a year now and we are all thrilled with how well the system works and the ease of use. At any one time I can see all of the things that need to be done, what is getting done, what is not getting done, who jobs are assigned to, who made the jobs, priority levels for those jobs, etc. I even have vendors who have told me they really like my system because it makes their job easier. They get a detailed email when there is service work to do telling them the following: what facility, where at that facility is the issue, what the problem is, who made the work order, and they can see past work that was done for that item in question.

Did I mention the system can create invoices, track repair costs, inventory use, ordering and reordering, track repair times for employees, and on and on it goes. I'm so glad I found NET Facilities! It has only been a year of using it, but it has already paid for itself in effectiveness. I can't believe I didn't find it sooner.

FWRI--St. Petersburg, FL

Mar 30, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Training and help desk.

Cons: We loose the data on WO that are late.

Overall: We are moving to paperless with the use of android phones. We are finding the app serviceable, but a little clunky at times. We are hoping for an updated app soon. We would like to know more about how the system is being updated. We have several other locations we may be adding in the future.

Recommendations to other buyers: not at this time.

Great Service!!

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I never had any problems when I needed any assistance, always friendly and quick to solve any that may arise

Overview of system

Jan 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Flexibilibity

Cons: Reporting

Overall: Used product 2-3 years now. Improvements have been consistent. Customer Service is very good. Works well in it's niche.

Recommendations to other buyers: Go through the learning/training demos. Worth it for increased understanding of the system.

Vendor Response

by NetFacilities on January 13, 2017

Brett we appreciate the fair response. We look forward to improving.

Tremendous Software for Asset Management

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is really intuitive. Our staff relies on technology for nearly every facet of our business and NetFacilities fit right in to our processes.

Overall: NetFacilities is a really powerful tool for asset management. We originally signed up for this service to utilize it as a work order management tool for our company, but gradually began using the other features. With the amount of tradeshows that we handle, we began implementing the asset management functionality to keep track of our inventory and equipment and now I couldn't imagine still using our old system.

Vendor Response

by NetFacilities on December 21, 2016

Thank you Evan for the review. Have a Happy Holidays

Great program for big & small facilities departments

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: NetFacilities is a little touch and go at first and is not totally customizable but works very well for most. I recommend it for all who want a need/want detailed information on their work orders and reports. There are many facets of the program that will pertain to and enhance one's workflow.

There are some good attributes and one of the best features is being mobile friendly! a great asset for staff who carry cell phones - the work is sent directly to them 24/7. The reports are a little quirky at first but easily navigable and output can be done several ways ie: excel, pdf, etc.

Support is good, the response is within normal time and they make it a point to keep you abreast of progress in fixing the problem you are experiencing.

Overall it is a good program and is worth the time and money to use and acclimate your staff to fast response and a better functioning department.

Review of Net Facilites Software

Dec 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The Net Facilities web based CMMS software application appears to have everything needed to manage Assets/Inventory/PM.

Pros: The user interface is simple and easy to use Multiple templates are available for bulk uploading of data

Cons: Would like to see a model based on concurrent user access

Recommendations to other buyers: A lot of good CMMS software is available do your homework!

Excellent software. Great value

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: It has saved us hours of labor with its excellent charts and metrics.

Pros: The metrics great speed security

Cons: expensive

Kudos on new changes

May 05, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've found the support crew very responsive to the glitches I've been finding and feeding to them during this test drive period. So far, most of the things I've found have been fixed. I'm especially appreciating the expanded flexibility to Edit an already created work order. One of the nicest fixes has been the increased font size. I do find myself often accidentally activating the Action field, when I only want the Work Order number sneak preview in Overview. The slow load time for new screens is aggravating, but I know the crew is working on this issue. Like anything new, it takes a little time to become comfortable navigating and I feel confident my crew will catch on within a week of using the new release once it goes 100% live and be as happy as I am. Having access to the entire Help manual would be a plus, so I'd bother the Support team less.

Vendor Response

by NetFacilities on May 05, 2016

Thank you for the review Cate. We enjoy working with you and the team. Just so you know¿our online help center for the new system will be available within the next couple weeks. Client Services are reviewing it now and putting some final touches on it before we publish it. Support can provide a written user guide for the new desktop application, and the new mobile app.

Net Facilities and the behind the scenes support team

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been recently setting up a domain for Transwestern in my region for Net Facilities to standardize our operations as it relates to CMMS that will allow regional overview and reporting that is exactly what I want. The Net Facilities program is surprisingly intuitive, very flexible and operates as web based and mobile. The power and flexibility of this program is what originally intrigued me.

Having worked with many different CCMS programs through my career, I found Net Facilities through a business partner and quickly realized the potential for realizing my idea of standardization and looking regionally at my operations that allowed us to manage our system, not pay a huge monthly fee for someone else to manage it for us.

I contacted the Net Facilities Team and found them to be extremely easy to work with, very understanding and knowledgeable about CMMS operations. When I explained what my vision was, they were easily able to figure out how to make that happen, and make it happen within a reasonable budget range which now allows all my properties to have a CMMS.

The real hidden diamond in all this was their support team. I have never once called and not reached a real human. No voice mails, no phone tag, no "have to get back to you on that" ever. What I found is a very pleasant, very knowledgeable team always willing to help. I am a bit challenging because if you give me a tool as powerful as this is, I will exploit it to the fullest level I can. The support team is always willing to help me make that happen.

I have particularly enjoyed working with Jessica. I have found her to be amazingly patient, listens to what I am trying to do, and then spends the time with me to make it happen. She makes me do it with my own hands. Certainly she can do it for you and do it quickly, but if you are like me, make me do it and I learn it, do it for me I might learn it.

If you are looking for a powerful CMMS, very intuitive, flexible and a support team that can make just about anything happen, I would suggest you take a look at this product.

Vendor Response

by NetFacilities on April 01, 2016

Thank you Jeff for the review. We enjoy working with you and your team. Continued success! NetFacilities Team

User Friendly, lots of options, all documents in one.

Mar 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is great and the support is even better, I've been working with Tony Gravett,
He is always available to help me out, Tony provides a detailed step by step process which really makes it easy to learn, He's patient and detail oriented. He's a great assett to Net Facilities.

Vendor Response

by NetFacilities on March 07, 2016

Robert we appreciate the Review and enjoy working with you and your team.

Work Order Training

Feb 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Patty continues to be such an asset in training me and our dept. with implementing this new Net Facilities program here at Fairlane. We are learning so much and understand the details due to Patty and her staff's outstanding training services.

Vendor Response

by NetFacilities on February 29, 2016

Thank you Mary Beth for the kind words. We look forward to continuing to support you and your team

Great Customer Service

Dec 01, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: I like that I can cut and paste items that are repetitive saving me lots of time. I like that the Reps get back to you in a timely manner when a query is made or if you have some difficulty with a feature.
Cons: I would like to be able to choose more than one assignee at a time and would like an easier transition b/t pages when creating or editing a work order.

Vendor Response

by NetFacilities on December 01, 2015

Laura we appreciate your Review and your Business. Thank You.

I am the primary user of the software for my property. It's been fairly simple.

Nov 18, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using this software for approx.. 5 month now. I have just begun to roll it out to other departments with the basic user rolls to be able to utilize the work order request form. So far the system has been fairly simple to use. The times that I have had to call customer service Tony is amazing. Not only does he help efficiently, but he always sends an email summarizing our conversation along with the instructions in an attachment for later reference. This is definitely going above and beyond. If for whatever Tony isn't available, Selina is always friendly and willing to help. I have the complete Admin instructions, but at the end of the day, when you are busy, trying to get through a ton of paperwork, we all know that a friend on the other end of the line, to answer a quick question, is sometimes a better option, than searching through a manual. So a much needed thank you, to your team.

Vendor Response

by NetFacilities on November 18, 2015

Thank you Stephanie we appreciate your thoughts and of course your business

Quality program for a reasonable price with amazing customer service!

Nov 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had high expectations moving from the program we were previously with to one that could meet all of our needs. Right from the beginning we were blown away with the customer service; help was always just a quick phone call away. The program it¿s self has not disappointed and has been able to accommodate everything we need in a work order system. There are a ton of options out there but we are very happy we went with Net Facilities and would highly recommend it to anyone!

Vendor Response

by NetFacilities on November 18, 2015

Thank you Hope for the kinds words and your business.

110% positive from inception through execution

Nov 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros
It's web based, intuitive, easy to navigate, comes with great support.
Cons
we didn't find it sooner.

additionally the staff including Tony and Greg were more than helpful and responsive to our specific needs. you're staff is "over the top" thank you all for a great product and experience

Vendor Response

by NetFacilities on November 02, 2015

Thank you Todd for the review. We appreciate your business.

This software is easy to use, easy access.

Nov 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is one of the best I have ever used, easy all around, especially when you get customer help like your techs( Jessica Salazar ) in particular.

Vendor Response

by NetFacilities on November 02, 2015

Thank you Phil. We value your opinions and your trust in what we do at NetFacilities.

overall good system

Oct 12, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros - great customer service (Jessica Salazar) always there with all the answers.

Cons - Too many steps to follow. Dashboard and Overview pages could be simplified for easier navigation. All lettering looks far to small making it confusing for our employees, could possibly use different color tabs for navigating.....

thank you for the all the help...

Vendor Response

by NetFacilities on October 14, 2015

Luis, We appreciate your fair assessment of NetFacilities. We look towards the future to work on the items you have pointed out.

NetFacilities Experience was A+

Aug 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Vendor is very proactive and works quickly and efficiently. Really strives for excellence with the product and the customer experience.

Cons: I do not have anything as of yet that i can list in this category.

Recommendations to other buyers: As with anything that you would evaluate, make sure you have all of the information needed to make an educated decision. Make sure you look into multiple vendors who offer the product that you are looking for. Make sure to evaluate the company, the product and the people that are working with you throughout the evaluation process. In the case with NetFacilities, they received our business because of the CEO. All though there were several good products and companies to chose from. His knowledge, passion, excitement and confidence in his product/company as well as the fact that he cared about my companies interests and what we were trying to accomplish with the product, made the decision to go with NetFacilities an easy decision to make.

Project Manager in starting Springstone Inc on Net Facilities

Jun 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A great deal of work in starting up, due to the amount of material in the given time frame to reach our goals. Shawn and Jessica are both very helpful and responsive in the process of starting up Springstone's account. The software is very accessible and easy to use once getting started.

we have been utilizing this product for approximately 4 years to track assets and maintenance.

Jun 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: although this program is designed for building and grounds maintenance, we have chosen to utilize it for tracking assets and maintenance for water and wastewater utilities. it is a work in progress to bring a utility on line but our experience has been very positive. we have worked with one representative since we began using this product and he has been very attentive to our needs and always keeps an open mind when adapting the program.

we look forward to continued use and expanding the use of the program's capabilities as it applies to our industry. I would recommend this product to any other utility.

Jessica made it easy, quick, solution finder that she is

Jun 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Clone Jessica by having her train all your customer service/tech service staff. You will then be a success

The software could be challenging without proper training.

May 07, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Netfacilities was a learning curb for me but I was blessed to have Patricia Ramirez who suggested online training and she was gracious and patience and was able to learn and perform all the tasks my company was requesting. I am not a fast learner and had to ask Patty on occasions to repeat certain procedures, which she did. Now that I have crossed trained my people I realize I was asking Patty to slow down to a crawl!! She is the reason we never considered leaving Netfacilities.

excellent when used regular

Apr 29, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I have troubles, Patty makes my life much better with her patient way of walking through the steps.

Program Associate, WCGRH-Engineering Department

Jan 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am loving the new work order system that was provide by NetFacilities, training with Patricia Ramirez made the transition smoothly for our campus. It was as easy as putting the information on a spreadsheet as requested, and the data was quickly uploaded into the maintenance work order system. Once that was done off we went with the program. Thank you all.

HKM II LLC

Dec 10, 2014
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The support team especially Patty is outstanding. When I have a question or need assistance, I can always count on her support. I would recommend before starting make sure you have your assets/ services/ misc. items clearly marked. As we became more familiar, we learned that we would need to regroup some services to use all the great tools of the system.

I would recommend walking through the process with an expert vs. thinking this is simple and we can do it ourselves

I use this product daily

Dec 05, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The product is awesome! I use it on a daily basis to track all the work in my department.

Cons: I wish it had a feature to track incoming invoices for work being done.

Recommendations to other buyers: I would recommend trying it. You will see how easy it is to set up and use.

Use daily for work.

Dec 03, 2014
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that we are able to quickly pull up work orders to make sure that we are on schedule for all of our service.

Cons: From my knowledge, there is no way to send alerts to email about overdue work orders.

Recommendations to other buyers: Get a trial version to make sure that this is the software for you.

A great, easy-to-use facilities maintenance tool.

Nov 13, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is solid and intuitive. NetFacilities has always been sensitive to user needs and has continued to update and improve the app.

Cons: There's no tool to isolate a specific group of properties in order to see any requests that are input for any particular property (facility/office) in that group. This may be available for a high level administrator but not for a standard level property manager account.

Recommendations to other buyers: Look for features that can assist you with tasks more specific for your facilities needs.

NetFacilities Review

Nov 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's user-friendly, and they have great support services.

Cons: Sometimes, it's difficult to search for old work orders, but support services are available for assistance.

Recommendations to other buyers: Hire employees with great customer service and who are familiar with the product that they are selling.

Pacific Seafood Kodiak AK

Jun 23, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The format is very easy to understand and easy to access. It's all done from the front page, and the operations part can be done from two pages. There's no drilling down to drill down again. Our trainer was very knowledgeable and patient.

Cons: The part that is always hard is filling out the vendor and inventory sections. This is true with all MMSs. But someone has to do it, and this one was easier than the other three that I have had experience with. If I had to do it again, I would probably pay the vendor to do that for me.

Recommendations to other buyers: Compare this to other systems, and the difference is really obvious that this is the best system.

Form and function meeting efficiency

Feb 06, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: 1. The user interface is well thought out and efficient. Menus and tabs grouped so you have access to everything without searching. 2. The dashboard feature is excellent. Gives a great snapshots of key information and keeps priority issues on the forefront. 3. Great progress reporting features.

Cons: Missing the option to choose the exact vendor as was available when NF service was started. Not as much of a con, but more of a preference as I know most of the vendors used in various trades.

Overall: NetFacilities is a real solution for those of us who for years, have had to rely on lower end or internally designed "Maintenance Service Request" systems that always lack the robust features the make NetFacilities a win win solution for our company and our service providers. Knowing the customers needs will provide them with the quality solutions they need. NetFacilities gets this.

Excellent Customer Service and Support

Feb 05, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: A great product, user friendly interface, wonderful customer service and excellent communication skills.

Cons: Can't think of any.....

Overall: Would defiantly recommend.

Review of Netfacilities

May 17, 2012
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to use and very compatible for our company. Audit trail is by far the best feature. Also being able to look back in your history to locate past work orders to see what you have accomplished is a major plus.

Cons: When printing a workorder from a cell phone, the system prints two pages instead of one. That might not be an actual Netfacilities issue. Also, would enjoy a little color to the background. I also would like to look up the history by symptoms/task.

Overall: I would recommend this system to any company or government system that has a maintenance department. The ability to send, receive, and track work order progress makes communication and managing and our property much easier.

Weather Alert from bulletin board

Apr 03, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I utilized the bulletin board to post and email notify all of my users that we had been issued an evacuation of the airport

Cons: none that I experienced

Overall: very satisfied

Lockheed Review

Mar 20, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The customer service is excellent, Patricia Ramirez always has an answer/solution to my questions/concerns.

Cons: None so far

Overall: I would recommend netfacilities to anyone who wants to keep track of work orders.

A Point of Differentiation

Jul 30, 2010
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: NetFacilities has greatly enhanced our ability to track and schedule work requests from tenants and internal personnel and has made our property management division more efficient when handling requests. Being able to review open and overdue work orders quickly has greatly enhanced our oversight and follow through on a daily basis. The KPIs give us a snapshot of our current perfomance and gives us a benchmark of our current perfomance. Our tenants have enjoyed being able to track progress of work orders they submit.

Cons: Implementation with our tenants took longer than we had hoped. Some features could be added to reduce the number of open work orders during quarterly maintenance on assets.

Overall: NetFacilities has become a point of differentiation for our company. Overall I would recommend this web-based solution for any size property management company. The capabilities and features of this product are useful, easy to use and easy to maintain.

Works Well For Utilities

Jan 06, 2010
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: We have been very pleased with being able to dispatch work requests from a central call center. Our maintenance users find the system to be operate which has been the draw back of so many PM programs.

Cons: Our hope is that some of the Work Order field titles will be changeable in future versions.

Overall: Shawn, Patty, and the staff are great to work with and we would definitely recommend Net Facilities to other companies.

Program Administrator

Aug 27, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This program is so easy to use and training takes very little time.
Having access to all sites in our district allows me to log into other sites and see their problem from my office. This makes problem solving quick and easy.
I look for additional ways to use this program to become more paper free as the customer support is quick to adapt the program to accommodate our needs.
Using one program for multiple needs eliminates the necessity of multiple programs which need constant updating or replacement and retraining. I find this very cost efficient.
Pleasant staff and quick response has always been appreciated.

Cons: I hope that we can continue using this program when the Ministry of Education changes their requirements of reporting.

Overall: You will not be disappointed in this program. I would encourage anyone who decides to purchase this service, to communicate your needs to the staff at Net Facilities - they are great at accommodating this program to meet a great variety of communicating needs.

Great Implementation Support from Patty

Aug 24, 2009
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: It is very user friendly so far.

Cons: I wish we could re-name some fields.

Overall: We hope it will be perfect for what we need long term.

Administrator

Jul 20, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to use, easy to train, fast for work order output.

Cons: I would like the program to operat a little faster, maybe it is my computer?

Overall: Excellent Program, especially for the price.

Netfacilities was the final piece to our business puzzle!

Jul 17, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Has more features and capability than what most clients will need but at the same time is very easy to learn and use. Time stamp and written paper trail is provided in the system. Has preventive maintanence and multiple user login. Great looking program that has the cutting edge look, allows outside user login, invoicing, and great reports that go great with work orders. I cannot list every pro of the program but those are the ones that influence our business the most. Also the staff at Netfacilites really listened to our specific business needs and helped to customize the Netfacilites experience to our needs. The staff is very responsive and you are given a represenative that is avaialibe, helpful, knowledgeable and makes you feel like you are a part of Netfacilites with the way they take care of you.

Cons: There are no cons that I can list for Netfacilities.

Overall: I researched over 40 facility maintanence programs and intially was interested in buying a program that would be installed on my server. I initially did not want to do a server based program. After a long review and a cutting down of multiple companies that did not make the cut, Netfacilities was at the top of my top three even though I didn't want an internet based program. After a second conversation and the knowledge of the staff and the features of the program I was sold and I definately made the right choice going with Netfacilites. I recommend Netfacilities 100%!

Oaseas NetFacilities Review

Jul 14, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: NetFacilites has helped us organize our work orders to minimize duplications and ensure accuracy of billing.

Cons: System offers so many choices that it can sometimes be a bit intimidating to new users

Overall: Overall we love Netfacilites and would recommend its use to anyone.

Administrative Services Maintenance Department

Jul 08, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to set up and edit information
User friendly and requires little training
Allows for more efficient, effective scheduling
Knowledgeable, accessible support staff
Affords accurate, fast management of time, assets and inventory.

Cons: Asset entry is a slow process when you have several assets from various sites to enter.

Overall: Would recommend NetFacilities to any organization that needs to manage their assets, inventory, staff schedules and monitor their service and revenue for servies.

Give Us Database for Class A High Rise Maintenance/Services

Jul 07, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: The nature of the service reports and available data storage is invaluable. The well thought out screens and usages of appropriate detail creates accuracy and in depth records. Very user friendly with the support to match! Definitely possible to expand to a company's needs and there is nothing they can't accommodate. Always trying to improve the system and keep current. Tracking is marvelous for past and present entries with reporting that is concise. A very relied upon internet based program that delivers! If there is alot of information that can be "pushed" into the system, they offer to do it and thus assist the employee in saving time at their desk.

Cons: Sometimes being able to print the work order hangs up, but there is always another way to do so. The fact time doesn't permit to always make use of all the functions is the deterrant to getting the most out of the system. Perhaps some tidium at information entry to start with, however when set things go smoothly.

Overall: I would rate this type of internet site and how NetFacilities delivers as a overall 9. They are only a phone call away to assist in ANY way. They encourage training with them to best understand the functionality of facilities management set up they have created. It is a very important tool for any manager of day to day operations such as real estate and the like. Highly recommended since we renew our agreement every year. A very happy and satisfied customer for 3 years now.
Thank you NetFacilities!

Excellent product many applications

Jul 07, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Very configurable terric support (Patricia Rameriz) Outstanding!

Cons: can not detect any yet

Overall: Highly recomended

Asset management

Jul 07, 2009
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Pros: *Cost effective, extremely mobile and no host software to install, good for us that are always on the move.

*Asset management is made very useful, efficient and will adapt to different types of assets. Imagination is the limit.

*Time effective support as pre-recorded or live training for staff.

Cons: * Cannot determine or report on the total value of assets for a site or for an entity for finantial purposes.

Overall: This work order web-based solution is easy to use, Implementation is fast and easy
and will supply the needs for today web-based mobile environment.
It will let you have a handle on assets, consumable inventory, work orders & sites simultaneously.

Go-to application

Jul 06, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We have been absolutely thrilled with Netfacilities. The product is easy to use, professional in appearance, scalable and economically priced.

Cons: Don't have any cons.

Overall: Fabulous product!

Netfacilities Review

Jul 06, 2009
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Easy to implement, easy to use. Requires limited training. The system is very intuitive.

Cons: Page refreshes after each application. It makes processing extemely slow.

Overall: Overall a good product for first time users and companies using a work order system for the first time.

Good Economical Solution

Jul 06, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to get going for the service requester with minimal training
Functional whether you're using one aspect or all of them

Cons: Perhaps an icon based navigation bar in addition to the tabs or title links

Overall: Highly recommend. It is a well thought out feature rich program that is easy to integrate into your facilities program.