CYPHER LEARNING

Matrix LMS


4 / 5
38 reviews

Who Uses This Software?

MATRIX is a learning management system for use by businesses, corporations, and other organizations.


Average Ratings

38 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $149.00/month
  • Pricing Details
    https://www.matrixlms.com/info/plans
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • CYPHER LEARNING
  • www.cypherlearning.com/
  • Founded 2010
  • United States

About Matrix LMS

MATRIX is a learning management system for use by businesses, corporations, and other organizations. MATRIX is a learning platform that helps companies manage all training activities, such as creating and delivering training content, evaluating employee performance, training clients and partners, and selling online courses. MATRIX is a product of CYPHER LEARNING, a company that specializes in providing learning platforms for organizations around the world.


Matrix LMS Features

  • Academic/Education
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Built-in LMS
  • Certification Management
  • Corporate/Business
  • eCommerce
  • Learner Portal
  • Mobile Learning
  • Simulation
  • Synchronous Learning
  • Training Companies

Matrix LMS Reviews Recently Reviewed!


Overall great product, not so admin friendly

Sep 27, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: There are a lot of features that can be turned on/off. It seems to have everything we need to accomplish out goals for an LMS.

Cons: There could be better documentation, there are not user manuals at all. Searching for help is time consuming and may not always get exactly what you are looking for. You have to implement a lot of things to discover how they work. Wish the relationship was more of a partnership; we are on our own pretty much until we message for help and that can even take a while to get the response we need. Wish there was someone we could call to get direct answers.

Overall: As mentioned, overall the product is great and is doing what we need it to do, so far. It has been a long and slow process getting things off the ground as we are learning as we go since there are no user manuals even for the admin functions. There is still so much more that we want to do and believe MATRIX will be able to, it's just taking the time to figure out how to do it.

Vendor Response

by CYPHER LEARNING on September 28, 2018

Hi Donna, thank you for your feedback. We do have user manuals for all types of users: administrators, instructors, and learners. The guides can be found on our website https://www.matrixlms.com/info/resources#section2 or in the platform in the Help Center, under Getting started guides. I hope this helps and please let us know if you need assistance with something in particular.

Very good training portal

Oct 13, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, customisable aspects.

Cons: Some issues embedding videos, but support forum is a big help with this.

Overall: I use this training portal in my day to day work for an insurance broker that has to have over 2,000 sales staff fully trained. The portal allows me to easily create organisations, classes, lessons, modules and students and combine them all to create structured learning that is easy to track, easy to report on and all for an affordable monthly cost. The support forum is a great place to raise any issues and there's always someone available to answer any questions I have. It's not perfect and is still improving each month, but it allows me to do my job more efficiently and does a lot of heavy lifting that I would otherwise have to do with spreadsheets and time that I don't have.

Terrific Flexibility, Affordable, but be prepared to invest learning time

Nov 30, 2018
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Flexible pricing plans that are reasonable. Has terrific add on features and customization. The tech support is very responsive, thorough, and 24 hours on weekdays. Love that there is an App as a learner choice. Frequent updates enhance my administrator experience regularly.

Cons: 1) Training aids will get you started but you have to spend a great deal of time, and trial and error in learning to manage your LMS, build courses, etc. 2) I lost some completion data records where there should of been a hard stop warning that this could happen before I made the change. 3) There is no weekend tech support which I would likely use only occasionally. 4) I can't configure slides to move horizontally in a single slide click through fashion. Rather, I have to either load them individually or leave it as a vertical scroll through of the entire deck.

Overall: Very Good!

VERY USEFUL TOOL FOR MANY PURPOSSES

Nov 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to implement, easy understanding of the process to create content, courses, paths, etc. The platforms base is really easy to navigate (admin)

Cons: There are some features that should be editable or personalizable to provide the user a better experience navigating. There is no drag and drop content option or chance the location of widgets, menu, boxes etc. This may give another good experience to the user.

Overall: The experience as admin and teacher has been great. The experience of the students and users has been nice but always with an improvement comment of something that for now it cannot be adjusted.

Great platform aldough, it has fullfilled most of the company´s requirements. Thank you.

We've used this Portal for several years, and it is satisfactory for our needs.

Aug 27, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: We are familiar with this software. It does everything we need it to do. Our participants are able to find what they need.

Cons: It could be prettier and easier to navigate. It can get complicated to find what you're looking for, and the ease of enrolling participants is cumbersome - a mail merge or excel sheet upload would be extremely helpful. The Calendar is a total mess, and requires constant attention in order to update it.

Amazing functionality but support is not the best

Nov 21, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: We used Matrix in my previous job, functionality wise it is one of the best, you can do almost anything you need for you business.

Cons: Not the easiest software to use BUT when you get used to it it's great (like most software solutions) the support (at least in our region) was not the best, it took weeks sometimes to get mini bugs fixed.

Robust, Customizable LMS

Nov 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I love that Matrix is very customizable and is basically a blank slate for our needs. We can do nearly anything we need with it.

Cons: I don't love that it's not intuitive for everyone in the beginning. I've been using the system for two years and am the main point of contact at my 5000 person organization for the LMS and I still don't know how to use some of the features. A more organized, intuitive interface would be worth slightly more money.

Overall: It's been an overall positive experience. If given the option to purchase an LMS all over again, I would choose Matrix.

A LSM that has it all - although sometimes you need to look for it

Nov 28, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The versatility and the amount of features and functionality.

Cons: Sometimes the settings aren't as intuitive as they could be, and it takes time and/or a chat with customer support (always quick and helpful, though!) to fine tune a course. I would appreciate a more robust user manual.

Overall: By far the most complex LMS while being "ready made" - so you can figure out how much customization you want to do, or just work with what is available. Love the community features. Still have to venture into badges and gamification, but that will come for sure.

Great simple solution but not for developers

Aug 22, 2017
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Initial features, integration options with woocommerce in wordpress. The api is a wonderful tool but could be a goldmine if properly documented or supported.

Cons: The API is poorly documented, can't get a log file from anyone @ matrix to even route the problem, seems as if there are no developers that can be reached for the offered api.

Overall: Simple administration of courses with tested results, the ability to handle a very large number of users simultaneously.

Matrix review

Nov 27, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The Appearance

User friendly for learners

Cons: Personalisation features for assessments (Cannot personalise group)

Gender equity (Should have male, female and non-binary options)

Pulling scores for groups is not an option

Great LMS with lots of functions and customizations.

Apr 19, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Good software for the money, good GUI that is straightforward with where you are what you can do in the module. Ability to setup of tests, paths of learning and fun stuff a plus.

Cons: Can sometimes be difficult remembering what you can and can't do in certain roles and where you need to be to make changes. There needs to be a better way to manage and add content.

Overall an excellent product and seamless implementation.

Aug 23, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The product is customisable, offers a number of features that you wouldn't find in other LMS platforms whilst at the same time keeping the costs low. Matrix are extremely fair in their pricing model and are responsive and helpful whenever support is needed.

Cons: Some features although present are limited such as the gamification options and the API service also lacks some methods when it comes to the ecommerce platform. However we understand, that like with any software it is always evolving and we look forward to seeing improvements in the next few versions.

Overall: Our go to market time frame was excellent when it came to launching the NetRefer Academy thanks to Matrix LMS.

Matrix LMS

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: This system makes it easy to keep track of where users are in a course and whether they have completed the course.

Cons: I've gotten many complaints from users who are having issues with video playback.

Overall: We use Matrix to keep track of training completion of our provider network.

Capterra loader

Keeps getting better! Excellent support

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - The support team is fantastic.

- The system is very easy to use.

- The dev team is constantly pushing out new features requested from the community and the feature set continues to grow!

Cons: - Given a lot of the new functionality being pushed out continually, certain bugs exist (as they do in most SaaS), but the team is always on it!

- There are various features you might expect to work one way, but sometimes they do not work as expected.

- The reporting seems robust, but is quite wonky and a lot of data you would expect to be captured is not.

A world of possibilities

Mar 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Matrix gives you almost any feature ever imagined for an online teacher. It gives you great resources for blended learning and I really appreciate its sophisticated design and brand image.

Cons: Lots of options can be a con too. You need to be a heavy user and eLearning pro to be able to really use the features. If you are inside an enterprise trying to start or improve Matrix can be a bit hard to understand.

Overall: I was able to dream further about my training programs than with other LMSs. I could see myself creating so many interesting paths and engaging users and students.

User Friendly

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: User friendly interface and ability to undo misty easily

Cons: Some limited functionality in terms of assessment reporting

Overall: Excellent

Great all round system!

Apr 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have used a lot of systems throughout my career and I can finally say I have found a system that I am happy to recommend to others. The key points that I believe are most important to users are mentioned below:

- Easy to use for both the administrator and more importantly the user

- Looks modern, clean and neat

- No annoying, nasty glitches

- Compatible with a large range of other systems/programs

- The customer service and support is amazing. I have never had to wait longer than 2 hours for a response to a question (and that's with time zone differences!)

- Reasonable pricing with different plans available

- No lock in contracts

- Courses work great on a range of devices without having to make adjustments or changes for viewing. This includes mobiles, Ipads, mini Ipads and desktops.

Fantastic platform!

Mar 04, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Matrix LMS is a great platform for delivering on-line learning curriculum. I researched all of the options available and decided on Matrix for many reasons including the look and design of the platform (it has a social media feel to it), because of it's many functions, and because of the excellent price point. I have been able to put my leadership development program online for a fraction of the cost of other learning management programs. But most significantly and surprising to me, has been the response to questions posted in the support forum. The response to my questions has far exceeded my expectations. I use a lot of online tools and platforms in my work, and the responsiveness of the team at Matrix is second to none. I highly recommend this platform for many reasons.

Meeting MATRIX

Apr 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Excellent Platform, recommended for beginners and experts in the LMS medium.

Pros: 1. Very Easy to use. 2. Goog design of the platform. 3. Allow you to customize everything. 4. Is very cheap considering the functions it has.

Cons: 1. They don´t have enought emojis in the chat and for Generation Y and Z, that is very important. 2. Sometimes it gets difficult charge the updates in time.

Great and easy LMS

Apr 22, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We use MATRIX LMS to provide peer-to-peer training. The online forums are a big asset to us since our coaches work remote and this is their way of connecting, sharing their experience and getting advice when they need it. Another thing is that the course is asynchronous, we really profit from this feature as it gives a chance to the learner to take the course anytime and anywhere.

MATRIX is a very simple system compared to other online platforms we used, more user-friendly, and the content is easier to deal with. The MATRIX support team has been very responsive, every time we had an issue, we sent it through the forum and we got an instant reply, and that makes us feel valued as customers.

One of the best LMS .. you have to try it

Apr 25, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: it is highly flexible or customizable, the graphical interface is elegant, it facilitates the creation of programs almost as in a tutorial .. It is quite intuitive.

Cons: It takes a while to adapt and know all the functionalities and benefits of the application, it is limited to perform manual backups of the content.

Excellent option for elearning implementation

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Provides almost all the featrures we're looking for, like engagement, adaptation, responsivity, gamification, social learning, easy of use, we love this

Cons: We believe that integration and import and export functions may be more wide and open. Integration with others softwares would be more ussefully

Best LMS System

May 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Matrix, LMS is one of the easiest and most user friendly platforms I've ever used. I've built classes for the previous 5 years using Moodle and Blackboard, and Matrix is by far my favorite to use. I love the setup and flow to the courses with the use of the modules. There are many options to build content and assessments within each module that are easy to add, edit, and create. Students have virtually no learning curve as they start using the platform. The service team is continuously working to update the platform and add features as requested. I'm thrilled with the courses we've built for our program and look forward to growing with Matrix.

Matrix LMS

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It has a friendly interface, and it's easy to use, and it has a lot of premade features that make easier the creation of courses

Cons: You need a little get used to the use, so it can be comfortable on the admin and instructor features

Extremely powerful

May 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I come from a software development background but nowadays I help small training companies get portals/websites and online learning courses up and live using MatrixLMS. I have pushed it to its limits by adding custom code, overriding default settings, etc. and I've always found the product to be powerful enough to do what I want and the customer support team to respond quickly with the information I need. I'm still staggered at just how much this product can do - no need for a separate website, Matrix LMS covers it.

Just what we were looking for!

Apr 13, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: We were looking for an LMS with a variety of learning experiences, that made it easy to copy and reuse classes, that had automated course offerings, interactive learning, customization and e-commerce features. We found that and so much more with MATRIX.

Our instructors enjoy the easy management of grades, the ability to copy course content, and the mobile grading. The learners like the forums, discussions, and debates features. And of course there's gamification, that made our courses a lot more fun and engaging.

The UI is so clean, intuitive for users and provides a modern experience that is visually appealing.

Sep 27, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: We have the paid version, Matrix. It has a lot of customizable features. It's easy to update and has a lot of training videos and screenshots to help you along the way.

Cons: I do not like not having a support number to call. All help request are submitted to the community. The support staff does respond quickly but sometimes it's easier to explain issues over the phone than having to take screenshots and explain your issues and then have to go back and forth with multiple exchanges to get answers.

Good for starters, but has a long way to go...

May 08, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: It's great for school use as long as instructors know how to use it. It's got all of the basic functions and great dynamic user access capabilities.

Cons: Configuration items are very non intuitive - it takes so long to figure out at what level do I need to visit the configurations to make changes to a course. The text editor is also limited, as are the media types available.

Overall: Lots of storage space and content library for adding the same resources to multiple courses. Learner access constraints.

A product that ticks all the boxes and an amazing development / support team

Apr 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We love the fact that the platform is mobile friendly. They offer a very good true blended learning experience and besides the traditional features, they also have gamification with points and bonuses, badges, and awards.

MATRIX LMS has all the modern features that an LMS should have. I don't know another one that could compete with it. It's constantly improving and the support team is fantastic.

Training our medical staff

Feb 05, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: We are very pleased with our MATRIX LMS platform!

We love that it is easy to use by our medical (non-technical) staff, it has a superb user interface, you can create engaging courses with everything you need fast, and the technical team always pays attention to our requests and makes regular updates to the site.

There really isn't any other system that we would rather use in training our staff.

Great product

Jan 28, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: I'm really impressed about how good this site looks, i haven't seen anything like it before and it's quite easy to use. Even if you happen to get stuck, which is very unlikely, the team is always there to answer questions and guide you through.

One thing in particular that i enjoy using and makes my life a whole lot easier is being to import courses or enroll students with just a few clicks.

Very poor

Jul 02, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It functions there is very little to say positive about it. It would ahve been an excelent platofmr in about 2000.

Cons: Format is primitive and hard to use would be easier to write a web page to host than using this. Billed us for significant additional time than we used using legalese to stop contract cancellation. Their support was rude in reply to us despitez admitting culpability.

Effective Adult Learning Platform

Apr 27, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: We have used Matrix as our LMS for adult online learning with great success. It is flexible, and very easy to upload and edit even for me who is very much a neophyte at creating online learning. We ran a pilot group of 30 users around the world and collected their feedback via Survey Monkey. In ease of use, variety of learning tools, clarity of format, and use of multimedia elements the feedback indicated that between 90-100% of the users were satisfied and extremely satisfied with Matrix. When challenges arise, the support team responds within hours and has been extremely helpful. As well, the Matrix team does not sit on their laurels, but is constantly upgrading their product in response to user's needs. In my opinion, Matrix is a top notch LMS.

Little Black Dress

Oct 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Matrix is the best product of its kind on the market blending seamlessly brilliant functionality with attractive design features, making it my organisations go to option for Educational software.

Best choice for a small business LMS

Jan 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: I've reviewed them all for use with my business ( training firm). The matrix may not be the prettiest, but it does offer the best price to feature ratio of any LMS on the market.

It is very easy to use, versatile and gives wonderful user experience.

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This software offers a wide range of functionality, including uploading of presentation slides, recorded videos.

Cons: It will be great if the software allows a live webinar to be broadcast to the students via external plugin such as GoToWebinar.

Overall: More sign-ups to the product.

Matrix - A LMS on the right path

Oct 13, 2016
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Comments: Reports are very important on my business, so I would like they were easy to use and the schedule reports sent to each organization by email could be beautifull and easy to make decisions, not in csv.

Social media are important to promote engajement, and until now, neither the students nor I can´t publish their certificates directly from Matrix But at all, you´re amazing.

awful customer service by matrix office in SF

Apr 21, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: disappointing and surprising customer care