CYPHER LEARNING

Matrix LMS

4 / 5 20 reviews

Who Uses This Software?

We provide an LMS for small and big businesses that want to deliver online training. MATRIX was ranked as the #1 LMS for Small Businesses for 2016.


Average Ratings

20 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $149.00/month
  • Pricing Details
    https://www.matrixlms.com/info/plans
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • CYPHER LEARNING
  • www.cypherlearning.com/
  • Founded 2010
  • United States

About Matrix LMS

MATRIX is a world class, award winning LMS for use by businesses. The platform is known for its easy-to-use and beautiful user interface, comprehensive set of innovative features, and pricing that provides great value for money. With MATRIX its easy to create great courses that learners will enjoy anytime, everywhere. MATRIX is a product of CYPHER LEARNING, which also provides a similar LMS for use by schools and universities called NEO.


Matrix LMS Features

  • Academic / Education
  • Asynchronous Learning
  • Blended Learning
  • Built-In Course Authoring
  • Certification Management
  • Corporate / Business
  • eCommerce
  • Gamification
  • Gradebook
  • Mobile Learning
  • Skills Tracking
  • Social Learning
  • Student Portal
  • Synchronous Learning
  • Testing / Assessments
  • Training Companies
  • Video Conferencing

Matrix LMS Reviews Recently Reviewed!

The UI is so clean, intuitive for users and provides a modern experience that is visually appealing.

Sep 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We have the paid version, Matrix. It has a lot of customizable features. It's easy to update and has a lot of training videos and screenshots to help you along the way.

Cons: I do not like not having a support number to call. All help request are submitted to the community. The support staff does respond quickly but sometimes it's easier to explain issues over the phone than having to take screenshots and explain your issues and then have to go back and forth with multiple exchanges to get answers.

We've used this Portal for several years, and it is satisfactory for our needs.

Aug 27, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: We are familiar with this software. It does everything we need it to do. Our participants are able to find what they need.

Cons: It could be prettier and easier to navigate. It can get complicated to find what you're looking for, and the ease of enrolling participants is cumbersome - a mail merge or excel sheet upload would be extremely helpful. The Calendar is a total mess, and requires constant attention in order to update it.

Overall an excellent product and seamless implementation.

Aug 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The product is customisable, offers a number of features that you wouldn't find in other LMS platforms whilst at the same time keeping the costs low. Matrix are extremely fair in their pricing model and are responsive and helpful whenever support is needed.

Cons: Some features although present are limited such as the gamification options and the API service also lacks some methods when it comes to the ecommerce platform. However we understand, that like with any software it is always evolving and we look forward to seeing improvements in the next few versions.

Overall: Our go to market time frame was excellent when it came to launching the NetRefer Academy thanks to Matrix LMS.

It is very easy to use, versatile and gives wonderful user experience.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software offers a wide range of functionality, including uploading of presentation slides, recorded videos.

Cons: It will be great if the software allows a live webinar to be broadcast to the students via external plugin such as GoToWebinar.

Overall: More sign-ups to the product.

Great simple solution but not for developers

Aug 22, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Initial features, integration options with woocommerce in wordpress. The api is a wonderful tool but could be a goldmine if properly documented or supported.

Cons: The API is poorly documented, can't get a log file from anyone @ matrix to even route the problem, seems as if there are no developers that can be reached for the offered api.

Overall: Simple administration of courses with tested results, the ability to handle a very large number of users simultaneously.

Best choice for a small business LMS

Jan 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I've reviewed them all for use with my business ( training firm). The matrix may not be the prettiest, but it does offer the best price to feature ratio of any LMS on the market.

Little Black Dress

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Matrix is the best product of its kind on the market blending seamlessly brilliant functionality with attractive design features, making it my organisations go to option for Educational software.

Matrix - A LMS on the right path

Oct 13, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Reports are very important on my business, so I would like they were easy to use and the schedule reports sent to each organization by email could be beautifull and easy to make decisions, not in csv.

Social media are important to promote engajement, and until now, neither the students nor I can´t publish their certificates directly from Matrix But at all, you´re amazing.

Very good training portal

Oct 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, customisable aspects.

Cons: Some issues embedding videos, but support forum is a big help with this.

Overall: I use this training portal in my day to day work for an insurance broker that has to have over 2,000 sales staff fully trained. The portal allows me to easily create organisations, classes, lessons, modules and students and combine them all to create structured learning that is easy to track, easy to report on and all for an affordable monthly cost. The support forum is a great place to raise any issues and there's always someone available to answer any questions I have. It's not perfect and is still improving each month, but it allows me to do my job more efficiently and does a lot of heavy lifting that I would otherwise have to do with spreadsheets and time that I don't have.

Best LMS System

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Matrix, LMS is one of the easiest and most user friendly platforms I've ever used. I've built classes for the previous 5 years using Moodle and Blackboard, and Matrix is by far my favorite to use. I love the setup and flow to the courses with the use of the modules. There are many options to build content and assessments within each module that are easy to add, edit, and create. Students have virtually no learning curve as they start using the platform. The service team is continuously working to update the platform and add features as requested. I'm thrilled with the courses we've built for our program and look forward to growing with Matrix.

Extremely powerful

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I come from a software development background but nowadays I help small training companies get portals/websites and online learning courses up and live using MatrixLMS. I have pushed it to its limits by adding custom code, overriding default settings, etc. and I've always found the product to be powerful enough to do what I want and the customer support team to respond quickly with the information I need. I'm still staggered at just how much this product can do - no need for a separate website, Matrix LMS covers it.

Effective Adult Learning Platform

Apr 27, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: We have used Matrix as our LMS for adult online learning with great success. It is flexible, and very easy to upload and edit even for me who is very much a neophyte at creating online learning. We ran a pilot group of 30 users around the world and collected their feedback via Survey Monkey. In ease of use, variety of learning tools, clarity of format, and use of multimedia elements the feedback indicated that between 90-100% of the users were satisfied and extremely satisfied with Matrix. When challenges arise, the support team responds within hours and has been extremely helpful. As well, the Matrix team does not sit on their laurels, but is constantly upgrading their product in response to user's needs. In my opinion, Matrix is a top notch LMS.

Great and easy LMS

Apr 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use MATRIX LMS to provide peer-to-peer training. The online forums are a big asset to us since our coaches work remote and this is their way of connecting, sharing their experience and getting advice when they need it. Another thing is that the course is asynchronous, we really profit from this feature as it gives a chance to the learner to take the course anytime and anywhere.
MATRIX is a very simple system compared to other online platforms we used, more user-friendly, and the content is easier to deal with. The MATRIX support team has been very responsive, every time we had an issue, we sent it through the forum and we got an instant reply, and that makes us feel valued as customers.

awful customer service by matrix office in SF

Apr 21, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: disappointing and surprising customer care

Great all round system!

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used a lot of systems throughout my career and I can finally say I have found a system that I am happy to recommend to others. The key points that I believe are most important to users are mentioned below:
- Easy to use for both the administrator and more importantly the user
- Looks modern, clean and neat
- No annoying, nasty glitches
- Compatible with a large range of other systems/programs
- The customer service and support is amazing. I have never had to wait longer than 2 hours for a response to a question (and that's with time zone differences!)
- Reasonable pricing with different plans available
- No lock in contracts
- Courses work great on a range of devices without having to make adjustments or changes for viewing. This includes mobiles, Ipads, mini Ipads and desktops.

Just what we were looking for!

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We were looking for an LMS with a variety of learning experiences, that made it easy to copy and reuse classes, that had automated course offerings, interactive learning, customization and e-commerce features. We found that and so much more with MATRIX.

Our instructors enjoy the easy management of grades, the ability to copy course content, and the mobile grading. The learners like the forums, discussions, and debates features. And of course there¿s gamification, that made our courses a lot more fun and engaging.

A product that ticks all the boxes and an amazing development / support team

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We love the fact that the platform is mobile friendly. They offer a very good true blended learning experience and besides the traditional features, they also have gamification with points and bonuses, badges, and awards.

MATRIX LMS has all the modern features that an LMS should have. I don't know another one that could compete with it. It¿s constantly improving and the support team is fantastic.

Fantastic platform!

Mar 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Matrix LMS is a great platform for delivering on-line learning curriculum. I researched all of the options available and decided on Matrix for many reasons including the look and design of the platform (it has a social media feel to it), because of it's many functions, and because of the excellent price point. I have been able to put my leadership development program online for a fraction of the cost of other learning management programs. But most significantly and surprising to me, has been the response to questions posted in the support forum. The response to my questions has far exceeded my expectations. I use a lot of online tools and platforms in my work, and the responsiveness of the team at Matrix is second to none. I highly recommend this platform for many reasons.

Training our medical staff

Feb 05, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are very pleased with our MATRIX LMS platform!
We love that it is easy to use by our medical (non-technical) staff, it has a superb user interface, you can create engaging courses with everything you need fast, and the technical team always pays attention to our requests and makes regular updates to the site.
There really isn¿t any other system that we would rather use in training our staff.

Great product

Jan 28, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I'm really impressed about how good this site looks, i haven't seen anything like it before and it's quite easy to use. Even if you happen to get stuck, which is very unlikely, the team is always there to answer questions and guide you through.

One thing in particular that i enjoy using and makes my life a whole lot easier is being to import courses or enroll students with just a few clicks.