# OneBill Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OneBill the right Recurring Billing solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135289/OneBill-Subscription-Billing-Platform/reviews --- OneBill 4.8 (20) [View alternatives](https://www.capterra.com/p/135289/OneBill-Subscription-Billing-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OneBill Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Vincent C Project ManagerPrinting, 51 - 200 employeesUsed the software for: 6-12 months. “Automates and centralizes billing/subscription management, supports many pricing models (recurring, usage, hybrid), integrates with CRMs/ERPs, and helps reduce manual work and revenue leakage.“ February 2, 2026 MS Madeline S ManagerTelecommunications, 2 - 10 employeesUsed the software for: More than 2 years. “Rectifying invoices has limitations and a bit time consuming to navigate and understand the features“ May 27, 2021 Christopher T Director OperationsTelecommunications, 2 - 10 employeesUsed the software for: More than 2 years. “The service works 99.99% of the time without any issue. When there is a problem, OneBill's support team is always available to resolve our issue. When we need a new feature, OneBills project team is always willing to listen and work diligently to implement our request.“ December 22, 2025 RN Ray N Vice President of SalesTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “Beyond billing our migration this project required complex integration with our custom built back office software which OneBill navigated skillfully and thoroughly.“ May 28, 2021 JM Joe M VPTelecommunications, 51 - 200 employeesUsed the software for: More than 2 years. “There is a lot of flexibility to customize products and pricing but can still be managed effectively.“ September 10, 2021 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christopher T. Director Operations Telecommunications Used the software for: 2+ years ### "OneBill is the Go-To Choice for Subscription Management" December 22, 2025 5.0 Our overall experience with OneBill has been outstanding. The service works 99.99% of the time without any issue. When there is a problem, OneBill's support team is always available to resolve our issue. When we need a new feature, OneBills project team is always willing to listen and work diligently to implement our request. Pros OneBill customer support is second to none. OneBill's support team is prompt, responsive, and always corrects any issues or completes projects in a timely fashion. Cons Ease of use could be better. Some tasks take longer than I would like to complete. However, it must be stated that we are using OneBill to support a complicated billing structure with many products, services, and moving parts, and Onebill does an excellent job of managing these items. Alternatives considered [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/) Reason for choosing OneBill Responsiveness by the sales and project team. Easy to work with and seemed trust worthy from the start. Switched from [eZCom EDI](https://www.capterra.com/p/143478/eZCom/) old product was very outdated and hard to use. Review Source TH Thomas H. President Telecommunications Used the software for: 6-12 months ### "Overall great product!" January 12, 2026 5.0 Very happy, would receommend to anyone needing recurring billing with complex tax or automation needs. Support is great and quick to respond. Pros It's Flexable! Products can be build many ways with mutiple taxes or bundles. Product automations are easyily built as well. Cons They didn't have a free starter package. I had to commit before really understanding the product fully. I was not disapointed after I got familliar. Switched from [Sonar](https://www.capterra.com/p/181997/Sonar-billing-engine/) Constantly breaking, slow, limited integrations and Support was horrible. Review Source MS Madeline S. Manager Telecommunications Used the software for: 2+ years ### "Pros and Cons..." May 27, 2021 4.0 Pros Continuous upgrades and improvements and Support feedback Cons Rectifying invoices has limitations and a bit time consuming to navigate and understand the features Review Source RN Ray N. Vice President of Sales Telecommunications Used the software for: Less than 6 months ### "OneBill Software Review" May 28, 2021 5.0 OneBill did an exceptional job of executing and extremely complex conversion from our previous platform we had used for 20+ years. Beyond billing our migration this project required complex integration with our custom built back office software which OneBill navigated skillfully and thoroughly. Onebill’s team provided excellent project management, a thorough understanding of our business needs and tremendous flexibility to accommodate our specific requirements. Pros Easy to use, very flexible and customizable Cons Very different then previous (but mostly in all good ways) Alternatives considered [TimelyBill](https://www.capterra.com/p/124647/TimelyBill/) Reason for choosing OneBill Confidence in platform, intuitive user friendly software, strong references Review Source Patricia M. Admin Clerk Photography Used the software for: 6-12 months ### "Money well spent" January 12, 2026 5.0 My overall experience was 100% money well spent, I can't say more about it. Best product I found so far Pros I think that is how easy it makes my financials easy to monitor and I could integrate it with my bank account Cons I can't say that i have any cons as I was able to use the platform in the ways that I needed to monitor my business Review Source Vincent C. Project Manager Printing Used the software for: 6-12 months ### "Capable Accounting Software " February 2, 2026 5.0 It’s powerful and flexible for complex billing, but it does take some time to learn and fully set up. Pros Automates and centralizes billing/subscription management, supports many pricing models (recurring, usage, hybrid), integrates with CRMs/ERPs, and helps reduce manual work and revenue leakage. Cons Can take time to fully learn/setup some tasks, limited invoice correction/custom report options, and pricing can feel high for smaller teams. Review Source AM Aulevirtuali M. Customer Manager Professional Training & Coaching Used the software for: 2+ years ### "My experience with OneBill " April 24, 2025 5.0 Use of OneBill has automated almost all our business processes from invoicing to order management and accounting. The software is also customizable and has responsive customer support services providers. Pros The software cloud based and an end to end bailing management tool. I like the software's order fulfilment capabilities and its vendor support services. Cons I have not faced any form of difficulties while implementing the software. It has a user-friendly interface that is easy to navigate. No dislike. Review Source Philip L. Senior Service Engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "OneBill for all products" August 17, 2021 5.0 Our experience has been really positive. Their team is really responsive to our needs and works with us to make sure that they are always developing and improving their product. They are receptive to the features that we find important. Pros 1\. Everything is highly automated, but it has flexibility that allows us to customize it to meet our needs. 2. Monthly invoices are a breeze to generate and send to customers. 3. Setting up new customers and getting their billing configured is a simple matter, straightforward and fast. Cons 1\. Being a company that customizes solutions for our customers we always end up in situations where the default configurations do not always work for us. In these situations I often have to reach out for support and I am glad that their quick response can lead me to a solution that can get me to where we need to be or they add it to their development plan for future deployment. Review Source Response from OneBill August 23, 2021 Thanks for your wonderful review, Philip. We're constantly improving our product and we take pride in supporting our customers. Robert A. CEO Financial Services Used the software for: 1-2 years ### "Flexible Billing and Agent Commissioning" August 4, 2021 5.0 There were times where we faced some issues with pulling reports but their team was very quick to solve the issues. Overall, happy customer :-) Pros We have been using OneBill for last 2 years and we're glad that we found OneBill for our agent commissioning. Their platform is very flexible to configure it based on our need and their product studio and price personalization is top notch. OneBill has a lot of features that we don't need. But one of the main reason we chose OneBill is that their real-time agent commissioning which we didn't find with other products. Cons I'm all good and happy with their features and product capabilities. But I think their UI design could have been slightly better. Sometimes it's hard to find the reports we need. Review Source Response from OneBill August 12, 2021 Thank you for sharing the wonderful review, Robert. We appreciate your feedback and we're always trying to improve our user experience. Michael M. VP Marketing Telecommunications Used the software for: 2+ years ### "OneBill Software" March 19, 2021 4.0 As our business has grown, OneBill has helped us support our billing operations every step of the way. Pros OneBill allowed us to automate our monthly billing saving hours of work for several people each month. The software is very reliable and the customer service and support are exceptional. Cons OneBill does everything we need it to do and more and over the years of our usage there have been many enhancements to the platform. Reports and export of data could use improving. Certain items that should be user customizable require technical support assistance. Reason for choosing OneBill Price, features and value vs the competition. OneBill was solid in all areas where other platforms we looked at were higher priced with little notable benefit, or lower priced with a lack of required features and functions. Review Source JM Joe M. VP Telecommunications Used the software for: 2+ years ### "Great system, even better team!" September 10, 2021 5.0 We only use the platform for billing and it performs excellent. The staff and team are second to none when it comes to support and working with us. Pros There is a lot of flexibility to customize products and pricing but can still be managed effectively. Cons Rating of calls. The creation of usage rates is confusing and the rating and taxing process has some hurdles but I am told this has been resolved and improved upon. Alternatives considered [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/) Reason for choosing OneBill Price and product inclusions. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Improve processes. Review Source NP Nick P. COO Telecommunications Used the software for: Less than 6 months ### "Tiered Billing" July 19, 2021 5.0 Everyone at OneBill has been very pleasant and patient with the process. We have a very complex setup requirement and OneBill worked patiently with us to implement our operation. Pros Single billing database, yet tiered to address, direct, partner, and white label billing. Cons Custom reports cannot be created directly and require that OneBill to create them. Data is not easily accessible and search for information can be tedious and time-consuming. Review Source Response from OneBill August 23, 2021 Thank you for sharing the wonderful review, Nick. We appreciate your feedback and taking your inputs to improve our product. Pablo P. SEO Specialist Marketing and Advertising Used the software for: 1-2 years ### "Facturación y contabilidad, pero no a cualquier precio" February 5, 2023 5.0 Pros Es un programa de facturación en línea que ofrece una amplia variedad de funciones para ayudar a las empresas a automatizar y optimizar sus procesos de facturación. Cons La principal desventaja que veo es el precio y que darse de alta es bastante tedioso, pues hay que concertar una cita, lo cual en mi opinión estropea un poco la experiencia. Terminé migrando a otro programa. Review Source AJ Andy J. Controller Telecommunications Used the software for: 2+ years ### "OneBill improves my productivity" April 14, 2021 5.0 I have increased my productivity by a significant amount using OneBill. It has been a great tool for my business. Pros The best part of using Onebill is that it is such a time saver for me. Say goodbye to manual processes in billing. OneBill brings great automation tools to my billing department. I can set up a new customer and plug in their subscriptions in no time. After that, OneBill takes care of everything automatically. It can send the bill to the customer, collect payment, send receipts, remind customers who are overdue. Cons The big thing missing from OneBill is the ability to generate a statement of account for a customer. This would be useful to show a customer’s account history during a given period of time at a glance. Review Source JU Joel U. CEO Telecommunications Used the software for: 2+ years ### "Extremely Functional with good Flexibility" March 18, 2021 5.0 I would recommend them to anyone looking for a telecom billing solution. Pros The OneBill team put tremendous thought into bringing a channel friendly billing solution to the market. This allows our partners to utilize a fully functional tenant of OneBill. Cons The only major drawback is the limited ability for custom reporting. They provide a terriffic set of out of the box standard business and financial reporting but when custom reporting is needed, extracting exactly what you need can be a challenge. That said, we rarely need custom reports because their canned reports are pretty encompassing. Review Source CT Chris T. Operations Manager Telecommunications Used the software for: 2+ years ### "Feature Rich Software at a Reasonable price" March 10, 2021 4.0 Onebill cut our billing tasks and time consumption in half. Almost all billing tasks are automated, keeping us and our customers satisfied Pros Migrating from our old billing platform to onebill was seamless and the onebill staff guided us every step of the way. Integration with numerous third party services consolidates billing operations into one easy to use platform. Cons Certain functions could be streamlined for quicker daily access. Slow speeds during peak hours. Reason for choosing OneBill Competitive pricing from onebill Review Source RM Rick M. Owner/CEO Telecommunications Used the software for: 2+ years ### "Can't live without OneBill" March 9, 2021 5.0 Customer support has been exceptional. My billing process used to take me literally a full week each month to complete the process. Now, with OneBill, I'm done in two to three hours. Pros The platform adapts to all of my needs. Rarely is there something that can't be accommodated. It is very intuitive and covers all of the bases for me. Cons Any implementation challenges were minor and simply due to the necessary learning curve. Reason for choosing OneBill The promptness of their response and perceived desire to do business with me. Review Source RK Reza K. CEO Telecommunications Used the software for: 2+ years ### "Review" March 23, 2021 5.0 I have worked with Onebill for over 2 years and have had a great experience with the team. we have never had an issue or downtime with the software. Pros I like the ease of use and out of box integration with QB online and payment processing platforms. Cons I like to have this integrated with our suppliers. However, this is a limitation on our suppliers part. Reason for choosing OneBill Customer service Review Source HB Hagop B. CEO Telecommunications Used the software for: 2+ years ### "Pros & Cons of OneBill" May 27, 2021 4.0 Easier to manage & follow up the aging report & manage telecom taxation issues. Pros The product is relatively easy to use. New hires can be trained fairly quickly. Cons Rectifying invoices has limitations & is complicated. Reason for choosing OneBill OneBill helps to manage & control our taxation issues. Review Source JZ Joie Z. Used the software for: ### "Always implementing new features, and customer service goes the extra mile - always." March 8, 2016 5.0 We needed a billing system to allow us to work efficiently as we grow. OneBill has done just that. Review Source Response from OneBill March 15, 2018 Thank you for your review and we are always committed to your business growth through our platform support. 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