# innRoad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is innRoad the right Reservations solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135307/innRoad/reviews --- innRoad 4.5 (217) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of innRoad Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews CM Cindy M Hotel ManagerEducation Management, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It is their customer service that makes them number one from my point of view. “ May 3, 2023 JW Jason W Desk attendantHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “On very rare occasions the software can have some glitches, such as updating charges to reservations or freezing actions for changing a reservation status. “ July 18, 2023 MP Morgan P Manager Hospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Since we have started using innRoad we have seen a minimum of 10% increase in monthly booking and revenue!“ October 29, 2022 PL Pawel L General ManagerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Doesn't support external hardware (like driver's license reader)“ June 25, 2023 MP Morgan P Manager Hospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “It has been very easy to learn how to operate and the ability to run instant reports is great for tracking sales and growth!“ October 29, 2022 CG Cassie G ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Customer service can be difficult (not the best at returning phone calls)“ April 28, 2022 JH Janet H GUEST SERVICES AGENTHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Innroad has a group of information and intelligent employeess that always finds a solution to my problems“ April 1, 2023 VN Victoria N CEOHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “That it doesn't integrate at all with any of the other B&B / small in reservations systems such as Hipcamp, Glamping HUb, etc.“ March 10, 2022 ## Showing most helpful reviews Showing 1-25 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Group Sales Manager Hospitality Used the software for: Less than 6 months ### "No contract and great customer support" December 22, 2018 5.0 Pros Great company with very one on one personalized service. No contracts, great value. Cons Very specialized to one industry- wish it was more applicable to other types of properties. Review Source DC Danny C. Gen manager Hospitality Used the software for: 2+ years ### "Longtime Customer" April 24, 2020 5.0 Positive business relationship with good product functionality together with good communication and customer service. Pros I have been a customer of InnRoad for 5 years now, and find it very effective for my needs. I am a 45 unit hotel with 4 distinct properties. InnRoad is able to interface all 4 to act as one hotel, while at the same time keeping them distinct and separarate for accounting and configuring purposes. It is very easy to connect with Expedia.com and Booking.com - any rate changes or minimum stay changes I make, as well as availability pass thru to them in real time. I am able to easily add users to my account with varying degrees of access and restrictions, e.g. housekeepers can have their own account and logon to see the calendar to know what units need to be cleaned and when. Reservation input is easy and straightforward. The Tape Chart calendar is easy and straightforward to view with a 30 days out view - a "snapshot" window of any reservation is as simple as pointing to it which is helpful when flying thru your calendar. Customer service is always extremely polite and knowledgeable and utilize screen sharing to make support calls easier. There are many reports and variations of reports that are easy to create. Most importantly, InnRoad is constantly improving their functionality and updating the system. They listen to me as a client and have made changes to their system accordingly. As a long time customer, I can attest that InnRoad has made many upgrades over time - each one make the system better, and am encouraged that more upgrades are continually in the works. Cons Sometimes the system is a little on the slow side when navigating thru the site or when making changes. Sometimes hold times for customer service is way too long. The ability to change any rate for any unit for any time period quickly and easily is not as easy as it should be. Review Source DR Daniel R. General Manager Hospitality Used the software for: 2+ years ### " Innroad " March 10, 2022 2.0 It has a lot of great benefits and also a lot of extras that make no sense. It would be sensible to have an actual IT person and a person who works in the industry to assist in the development. Pros I like the housekeeping intergration. I like that they can process our CC with ease. Cons There are a lot of glitches. The software needs to be tested before it is put out there for the consumer to use. Review Source AT Alexa T. Head of Reservations & Front desk Hospitality Used the software for: 1-2 years ### "Quick and Responsive Support, Good Feature Enhancements but QA could improve a bit" April 12, 2022 4.0 Pros Support is very quick to answer and is very helpful! I know most of the reps by now. I also feel like the team has been listening to my feedback. Cons I'd like to be more active in UX studies. I feel like the QA of some of the products can be improved through better regression testing or just by conducting more UX studies to really see how the application moves together holistically. I feel like some enhancements are missing certain elements or requirements which is typical in the software industry so not totally surprised. Review Source MP Michael P. Office Manager Hospitality Used the software for: Less than 6 months ### "Saves Time and Money" October 19, 2016 5.0 Inn Road Software is simple to navigate and to learn. Although I did not start with Inn Road software integration from the beginning, it has proved to be useful in operations for the small 39 room hotel I operate. To make a long story short, I started as the GM last year in 2015; without training from my predecessor. I've not experienced such a cloud based software before, rather my strong suite was with another brand in a POS/Hospitality software. Being tossed into a new software, well. . . I only had my knowledge of computers and my wit to figure out applications being hindered and harbored in the technological era. After a month and a half, I've caught onto how the system operates. It wasn't too difficult to adapt to the generalities of how Inn Road Operates. In most areas I prefer the ease of Inn Road. Not only because I caught on fast in the areas needed to manage the hotel and all the reservation types that come wit it, but it allowed for me and others to correct ourselves prior to saving our mistakes. To explain, required information needs to be filled out prior to advancing and saving anything. It may seem archaic in regards to applications or forms have always required fields to be filled in before proceeding, but I've never had this luxury with the original operating system I've used. This has been beneficial and is a great regarding the software because it no longer requires many reports to be printed and trying to find the origin of the mistake to make corrections from the beginning. Overall, Inn Road has and continues to save time, which in return saves money, and sanity. I've always appreciated the cliché phrase "Work smarter, not harder." In my opinion, Inn Road's software allows me to accomplish this objective. Pros Employee Mistakes are easy to find and correct. Simple enough to remember the corrective action once experienced. For example, how to change a room using parking lot. It has a question mark in the upper right that allows you to search for tips and read up on the features. The customer service has never let me down. If I have a question I either call in or email, depending on my time constraints. They've been great with their help and responses to my staff and myself. If it is something that they are unable to manage or correct from their stand point, then it is passed to the IT department to investigate. Inn Road takes care of Credit Card processing during the Audit process. We just have to run the reports and post everything from the day officially. Other than that, it is a simple print of the reports. Cons There are features I miss that an older software I used had; like having a DO NOT RENT LIST for trouble guests. The software is still learning and I consider it a Beta Phase until they've incorporated many features that people are requesting to see with the software. Lock night audit periods!! The system allows you to proceed without completing this feature, which is a blessing and a curse; not sure if it is a pro or a con at this point. Review Source RB Robert B. General manager Hospitality Used the software for: 2+ years ### "Easy software to use and understand" April 12, 2022 5.0 When I first got innroad a few years ago I found the software to be a little slow but over the last year they have improved that and I have no complaints I find the customer serviced to be very available when I need them and any problems small or large they fix immediately. Pros The thing I like most about innroad is the software is very easy to understand and easy to train people. The tape chart offers a lot of different things and is very self-explanatory with its color codes and reference guide available at any time. Cons When I first got innroad a few years ago I found the software to be a little slow but over the last year they have improved that and I have no complaints Reason for choosing innRoad I originally chose in road because at the beginning when I was being shown each system I found the people at in road to be very patient and wanted to teach me rather than sell me their product. I’m not the most computer friendly person sometimes and they made it very simple for me to understand so I felt comfortable working with them Review Source JR Jimmy R. Owner/Operator, General Manager Hospitality Used the software for: 2+ years ### "Easy to use, less-sophisticated, good price" April 15, 2022 4.0 innRoad is always willing to help us through issues. Overall, we have had a very good experience. Pros Tape chart functions are very good. Group bookings are pretty easy. Good visibility for room inventory and availability Cons innRoad does not seamlessly integrate with our credit card merchant. It used to, but a couple of years ago they stopped supporting our merchant services and have since tried hard to get us to use their own merchant services. We don't like being pigeon-holed. Alternatives considered [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/)[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing innRoad Features, simplicity, cost Review Source KC Kelly C. Owner Hospitality Used the software for: 2+ years ### "inroad software review" December 14, 2016 3.0 Overall the new software is an improvement over the previous, and ever-changing version. Many more user-friendly features have been added that make it more natural for the average computer user (who, like me, may not spend gobs of time sitting at a desk with a computer) to use. I think the biggest issue I have with the new software is that the color scheme makes little sense. This has not been an improvement. The previous version was simpler for the mind to comprehend, in terms of what the colors meant. For instance, when, on the tape chart, a guest checked out, on the old system one could clearly and logically understand that the "grayed out" color meant guest had departed. Now, the colors actually get brighter and more colorful at check-out, and the association with activity, at least for this 59 year-old, is lost. But I will say the customer support is fantastic. InnRoad has always been easy to access and helpful, and that is why after 7 years with our two Inns we have not changed. Pros Ease of use, now, with things like being able to "right click", and being able to check out multiple rooms at one time, etc.. Cons I mentioned previously I do not like the color scheme. It makes things more confusing. I think tape chart is now too confusing and too many items included on each "room". Also, and this is the most important issue I have, is that at least HALF the time I go onto inroad, no matter which browser I am using, I am not permitted to scroll in the tape chart. It is very frustrating. I have called for help and as always inroad personnel have been very helpful, but it keeps happening over and over again. Review Source CF Caitlin F. Manager Hospitality Used the software for: 6-12 months ### "So happy we switched!" October 21, 2016 4.0 We decided to switch to InnRoad last winter and it was the best decision we made! One of my biggest fears was our initial integration, but with the help of Jeff our property setup and integration were really easy and a lot faster than I anticipated. InnRoad is extremely user friendly when it comes to the day to day operation of the system. We have had a couple glitches with the interfacing of InnRoad and Booking.com which lead to a handful of over-bookings but InnRoad seems to have fixed whatever the problem was. The one thing I think they can work on or change protocol is following up with clients who contact the 24-7 Client Services department. Once you call or contact the Client Services Department and a ticket or work order is created that is the last you hear from them until you receive an email asking to fill out a short survey referencing the closed ticket item. The survey asks you how their customer service was and if you have any comments or feedback as to what they can do better. I am the type of person who would like a phone call or short email back from tech support saying "hey, we fixed the problem - this is what went wrong, this is what we did to fix it." That way I know the issue was resolved. Otherwise I just assume the ticket is still outstanding. Once you receive the email with the survey it means everything is resolved but I just like to be in the know so next time something happens I have knowledge as to what the problem could be. That is the one and only thing I think they could improve. Oh and maybe they could design an app for my phone/tablet so I can work on the go - other than that LOVE, LOVE, LOVE! Highly recommend the change if you are on the fence. It has made my life a thousands times easier. Pros How user friendly it is. How it has streamlined our two properties. Ability to run reports and track where guests are booking from and traveling from. Cons How I can't use on my iPhone or tablet. So if I'm not at my desk I can't take a reservation. Review Source SS Sarah S. Front Desk Reservation Agent Gambling & Casinos Used the software for: 1-2 years ### "Definitely choose Innroads when user support matters" December 11, 2017 5.0 The reason I did not rate the price / value was I'm a Reservation Agent and unaware of the rate paid, definitely not because I think it unfair. I do however feel like with the customer support they offer 24/7 being superior than any I've dealt with I wouldn't even enter price in to my decision equation. It's like having great car insurance, price is irrelevant if excellent support is available when you need it. Pros Ease of use, tutorials available, articles/how to guides just by searching a related term/word even if generalized. Hands down best customer support agents who don't stop if they aren't able to answer a question, instead they take it to a specialized team who proceeds with the inquiry/issue. They've followed up via email and phone every time I brought things to them. (I'm the squeaky wheel & utilize customer support a lot!) When responding to a feature availability inquiry the response has always been thorough and/or if feature was not currently an option they've taken it to a design team who has implemented it when possible. Their customer support has made reservation life so much more efficient. Cons A few quirky things about the program are puzzling, but not deal breakers. I was an opera user before and miss the feature of having everything about a person and all charges and history be available on one screen in pop ups ~ it was like all my sticky notes right where I could see them with the guest in front of me. Review Source sW sofia W. owner Hospitality Used the software for: 2+ years ### "huge improvements in coding and intuitive application" April 19, 2018 5.0 We have been with Innroads through several incarnations, and we are happy we stuck it out and are where we are. The systems are super cross-referenced and allow us to navigate all sorts of reservations, from daily to weekly, to extended and groups. Thank you all! Pros Innroads just implemented 2 chart upgrades which make the chart much more intuitive, end-user friendly and easy to check on reservations. We welcome the constant improvements, and welcome the efforts to add features and cross-referencing. Some of Innroads customer service agents are excellent and know how to address issues on the spot - always a delight and happy to have certain agents on the phone. Cons Some minor suggestions: we are waiting for a code change to ensure we do not close out a reservation with an neg/pos balance. We envision a color change when checking out so that staff and audit is alerted to the open balance. Another suggestion is to ensure that the night tech team is trained enough to understand the issue at hand. Review Source MP Morgan P. Manager Hospitality Used the software for: Less than 6 months ### "innRoad Has Helped us Grow Quickly!" October 29, 2022 4.0 Since we have started using innRoad we have seen a minimum of 10% increase in monthly booking and revenue! Pros We have come to find that guests can easily book online and are able to view rates and availability before making their reservation. It has been very easy to learn how to operate and the ability to run instant reports is great for tracking sales and growth! Cons The group booking is a bit challenging and not as user friendly as the rest of the system. Review Source JF James F. Owner Hospitality Used the software for: 2+ years ### "Great upgrade from manual systems, really helps drive sales." May 9, 2018 4.0 Pros Getting online booking capability. We have it on our website and on multiple online travel agents’ sites. It’s better than any other advertising platform we’ve tried. Cons Two things. One is that there are some management tools that appear, but cannot be used by the admin at the hotel. Why this is so, is unclear. The other is that, though it doesn’t happen often, it can be tricky to manage a booking of more than one unit that is not an obvious candidate to be a group account. Review Source JG Jennifer G. Reservationist Hospitality Used the software for: 2+ years ### "Wonderful! Everything was wonderful!" March 8, 2022 5.0 Always wonderful to work with Pros InnRoad is easy to use, very straightforward and quite intuitive. Cons I don't have any cons. The software works well & can easily be adjusted. Reason for choosing innRoad InnRoad was the best product on the market Review Source DJ DeLloyd J. Owner Hospitality Used the software for: 2+ years ### "Inn Road Customer Support" August 11, 2018 5.0 I would recommend this software for anyone in the lodging business. Pros The employees of Inn Road are very professional. They are also courteous and helpful whenever I have problems. I have had the software for three years and have not regretted purchasing it since I began using it. It is a very useful tool for our cabin operation. Our scheduling efficiency has been great. Cons There is nothing that I do not like about the program. Once customer support did not save their work and caused us a lot of extra work. This was over the solar eclipse of 2017. I had five night minimum stay and the customer support agent did not save his work so 20 cabin nights rented for one night stays versus four five night stays, but that is the only incident in three years of my working with Inn Road. Review Source SO Scott O. General Manager Used the software for: ### "Couldn't be happier with the partnership that we have with Innroad" May 23, 2014 5.0 After purchasing a distressed property and completing a major renovation, we found ourselves with a beautiful independent property....an independent property with an outdated property management system with no link with the online travel agency world. After shopping numerous products, I came across InnRoad and the sales staff quickly arranged a demo session. The Demo session went very well and I agreed to kick the tires during a 30 day trial run. I found the system to be user friendly, affordable and full of potential; I signed on a member. April 15, 2013 we went live with the system in a blink of an eye. Since the system is cloud based, there was no installation. The assigned account manager walked me through each step of the set up and continued with teaching the entire staff via conference calls. The tech support department was great with our learning curve and would assist us through each self placed hurdles. The InnRoad team assisted me in setting up accounts with all of the online travel agents (OTA's) and worked with our webmaster to link the booking engine seamlessly. Almost immediately we began receiving bookings, the front desk agents were operating the system like pros and are "brand of one" began to grow. I won't say that InnRoad is without it's cons, there have been some that have been addressed with upgrades and some that they are working to address...but, their pros have made them the best investment that I could have made. I enjoy the cloud accessibility, their professionalism and their many connections to vendors that make our business run smoothly. I found the pricing reasonable and I found the perfect partner for our business needs. I gladly extend an invitation to contact me or my staff at the property for our honest - straight forward opinion of this product. Scott Overton, Sr. General Manager Jaybird's Inn St. Augustine Florida 904-342-7938 Review Source Response from innRoad May 24, 2014 Thank you so much Scott, we are glad to have you as a partner and we are so proud of your success! MP Meshelle P. Asst manager Hospitality Used the software for: 2+ years ### "Great experience" January 26, 2018 5.0 Pros Inn road reservation system is very easy to use and learn. they have a help section with instructions on how to do a lot . You can schedule a class online . Or just call customer service on the phone which is available 24 hours a day. I have called a few times. And every time the repasenitive has been very polite and able to walk me through whatever I needed with step by step instructions. One time I was very busy with customers. And they just fixed my problem for me. And sent me a email with instructions on how to fix it myself if it happened again. Overall my experience has been excellent. And would recommend to anyone wanting to buy a reservation system Review Source LR Leah R. Manager Hospitality Used the software for: 2+ years ### "Works well for our small property!" December 24, 2018 5.0 Pros The reservation software is intuitive, as it is easy to navigate, set permissions, adjust document templates, set rate floors and run reports. Cons Setting up the seasons and rates is time consuming, but I am not sure how it would be made easier. It is a matrix system, so to simplify, I created a spreadsheet and then I can copy and paste it over into innRoad individually. Review Source sS sophie S. Regional Director Hospitality Used the software for: 2+ years ### "Very friendly " April 19, 2022 5.0 Pros manage 2 resorts reservation great customer support Cons doesn't always work perfect with Mac wish you could update a quote Review Source GP Gita P. Owner Hospitality Used the software for: 6-12 months ### "Such a great Experience" December 29, 2017 5.0 If youre looking to switch pms systems, this is by far the best one I have tried. Pros I have used customer service a number of times when manager is not available and time is of the essence. I have always , always, had the problem resolved. I mainly call when a guest has a billing issue and is impatient when advised a manager is not available to help me help them. InnRoad support has provided the front desk with on screen sharing as well as regular phone directions. It makes the part time front desk shifts easier. Cons innRoad does what it promises and more. It minimizes the work involved in managing my lodging business. InnRoad has helped to eliminate and streamline time and paperwork It should be noted as well that any system is only as good as its Support Team and hotline. I can honestly say that innRoad's 24-hour Support I also got the chance to get connected with all my channel managers super easy! (Bookings.com, Expedia, Hotels.com) Review Source LR Lauren R. Owner Hospitality Used the software for: 2+ years ### "Great overall product" November 4, 2017 4.0 Pros Anytime I call INNRoads makes sure to get issues resolved. I like to have the ability to get connected Live to cover questions without confusion. Customer service is great. I like the option of not paying for credit card processing, as we use an external device Cons There are some natural language barriers. The system can be very slow at times. Im really in need of a mobile friendly version, as I often find myself taking reservations on my cell when i'm out hiking and snowboarding. They are not mobile compatible. Blocking out dates is hard, so I find myself just making fake reservations. Review Source JH Josh H. Manager Hospitality Used the software for: 1-2 years ### "InnRoad has been a tremendous tool that has allowed my business to reach the next level! " May 25, 2017 5.0 Pros Innroads unique value proposition is its ability to consolidate many faucets of management into one easy to navigate interface. As a result, Innroads has not only saved me time in managing my hotel, but also boosted my hotel's occupancy dramatically! In combining its convenience with its fantastic customer support system, Innroads has been extremely effective in resolving booking errors and accommodating customers. After becoming acquainted with the platform, the user interface is easy to navigate and to extract information for all employees, allowing staff to focus on customer satisfaction. Cons Periodically, Innroads freezes and becomes non-responsive, which creates awkward situations when customers are present. Review Source JaMW Jay and Monica W. owner Hospitality Used the software for: 1-2 years ### "Super user friendly" August 10, 2020 5.0 We are able to focus on the important parts of doing business, guest services and our property. We don't have to worry or stress about any behind the scenes issues. All is very competently handled by the InnRoad team. Pros We love that we were able to jump in and actually do business right out of the gate without a long and intensive training period. It is super easy to use and the support team is amazing when things occasionally do get confusing. Cons Can't think of any negatives. Even the support process is easy. No stresses associated with this product. Review Source PH Patti H. Owner Hospitality Used the software for: 6-12 months ### "Lost my customer base and gift certificates " May 9, 2019 3.0 I Feel tech people want to help but no one has returned my call on the issues of loosing all my guest information, emails for promotion and loosing all my unused gift certificates Pros Customer service is good when learning the system. Cons Lost 27 years of guest history Lost all my gift certificates Does not have an area to put notes that would show up to identified staff Program operates very slow Can not enter a second guest in the rooms information Alternatives considered [rezStream](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/) Reason for choosing innRoad Cost was better but I now regret it Review Source KM Kristina M. Owner Representative Hospitality Used the software for: 2+ years ### "Not the cheapest booking system, but you can't beat the customer support" May 16, 2018 5.0 Every booking system seems to be complicated at the beginning. But once you get it you are all set with InnRoad. And if you have any questions, their 24/7 phone support is there for you. Pros Customer support is just outstanding. Not only they resolve issues rather promptly, but they are always super helpful and polite. Latest changes also improved software for user. Cons It is not the cheapest option out there. But you get what you pay for. It takes a while until you utilize all features, but I believe that is the result of pretty nice flexibility of the system. Review Source Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/)[Motel](https://www.capterra.com/motel-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.