# Page 2 | innRoad Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is innRoad the right Reservations solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/135307/innRoad/reviews

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innRoad

4.5 (217)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of innRoad

## Showing most helpful reviews

Showing 26-50 of 217 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CM

Cindy M.  
Hotel Manager  
Education Management  
Used the software for: 2+ years

### "Glad we selected innRoad. "

May 3, 2023

5.0

Very happy with innRoad.

Pros

It is their customer service that makes them number one from my point of view.

Cons

Initially group functionality was a little clunky when we switched to innRoad. It may partially because we were learning a new system. Group functionality has improved over the years.

Reason for choosing innRoad

To make an overall system change from one product to a different product, it a fairly long process with a number of different departments involved in the final product selection. innRoad was helpful and patient throughout the process providing any documentation we asked for and answering any questions we had. It seemed to be priced fairly for a property of our size (75 rooms). innRoad seemed like the right fit for our operations and it is.

Review Source

SS

Samantha S.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "Moved two small Inns from RezOvation to InnRoad and haven't regretted one moment"

January 27, 2017

5.0

Within the past 6 months, I have moved two small Inns over to InnRoad from RezOvation. The Sales Team offered me a discount if I started the migration right away and although I was hesitant I agreed - No time like the present right. Unfortunately, it was the beginning of the busy season and I couldn't do it and I asked if we could postpone the migration until the end of the season and they were more than happy to comply. The move is relatively seamless but it is tedious work if you want to bring everything with you, that being said I wish some more of the functionality had been explained prior to the migration because I would have been able to make better decisions on how we specifically were going to handle different situations and I would have done things much simpler. An Inn starting from scratch would be super simple. Our Inns have unique rooms so we had to make a room type for almost every room which requires a little more time for everything that follows, but the end result is worth it. I work hard on yield management and InnRoads has many capabilities that RezOvations did not offer that I now take full advantage of. This also translates into their Booking Engine capabilities. First, you set up your seasons, then your rates, then minimum stays (discuss this with your Implementation person first as there are several ways you can set this up). It seems like a lot of steps, but once it is all in there it is super easy to work with. Adding a short term special is very easy, especially if it is a discount off of your Rack rate. You can automate some, all or none of your emails - so handy. The reports are well put together and easy to use. The search capabilities are wonderful - you can find a booking by the last four digits of their Credit card. I mainly moved over because of the cost. With RezOvations and using Bed & Breakfast.com to link to the OTA's for two properties. We have easily cut the cost in half. I thought I would be giving up a lot of functionality with the reduced cost, but I have actually gained much more control of my rates. Just do it...it's worth it. The Support team is very responsive. I have had a few little bugs, which I may have caused myself, but they have cleared them all up relatively quickly.

Pros

Very easy to use, very easy to set up. Credit card set up is a breeze, we did switch credit card processors. Booking Engine came together beautifully, we put both Inns together. The link to the OTA's - three for each property (Expedia, Booking & Trip Advisor) and we only had brief troubles with one of them - was easy. If you are having reservations about moving just take it slow and steady one piece at a time and you will get there unscathed.

Cons

My main complaint and I think this is only because I was moving over from another system, is that the functionality of things were not explained. The Sales Department gives its pitch and then you are turned over to an Implementation Team which I think should ask a lot more questions about how you run your business than they did. We would have saved a lot of time, effort and frustration. A simple example is in some of their List Items, you enter all your Market Segment options in setup for a drop down menu that appears on the Reservation screen. Had they told me that the drop-down list shows up in the order that you enter them I would have entered them in a much different order. Simple stuff like that would have been very handy to know in advance. The housekeeping functionality is seriously lacking, but I haven't really seen a system that has a good one.

Review Source

JJ

Jeremy J.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Save your Money"

March 8, 2022

1.0

Very poor. Management doesn't follow up and they think I have nothing but time to sit at my phone and wait for return calls. They don't take suggestions. They did a report "update" and it is no longer formatted to be printed. They do not vet their updates. The system is very slow and you get the wheel of death. We had a seasonal worker quit because Innroad constantly had errors and made her look bad. They did an update before our 2021 season that left our automatic payments at the time of check in stop. You had to manually go into the folio and take payment. It was embarrassing. I could go on about why not use them but the CEO and CFO do not care about users. You can even read the reviews on Glassdoor about management. There are much better systems out there. Guest counts are off as the only way to add additional guest is by creating a addition charge versus updating the reservation. If you update the reservation it will reflect the current price which could be higher or lower then originally booked.

Pros

It's very simple. It was very automated. highlight was. With updates now you are clicking more and more. Now to add a new guest to the reservation you have to click add guest. Prior it was on the same screen.

Cons

They have no clue what hotel operators need to thrive in the industry and fail to release any updates. During a pandemic you would think they would develop contactless check-in. They do nothing to allow hoteliers to drive the bottom line using technology.

Review Source

AA

Ashley A.  
Marketing  
Hospitality  
Used the software for: 2+ years

### "Needs to work out issues"

March 8, 2022

2.0

InnRoad has the potential to be a great program. There’s a lot of hiccups that need to be fixed first.

Pros

The quantity of functions this software has for the hospitality industry are great. It has the potential of saving tons of time while generating sales, if everything functioned the way they intended.

Cons

There are very frequent platform limitations and errors. We have frequent issues with slow loading of the software, not related to any connectivity issues such as internet. We also run into multiple issues with group reservations and allowing pre/post shoulder booking. Integrations with platforms like Booking.com or Expedia have tons of hiccups to the point it’s not worth having the integrations. We push for direct booking over integrations because of the software limitations.

Review Source

Response from innRoad

March 16, 2022

Ashley, Thank you for leaving a review. We're glad to hear that you're enjoying the quantity of functions available in our software. Our #1 goal is to help hoteliers like you to grow your business. We're sorry to hear you're having issues with the group reservations features and channel manager. Our client services team will be reaching out to you directly to help resolve these problems and get your team back up to speed. We strive to provide a great user experience for all customers and are continuously updating our software to reach greater potential. It's with feedback like yours that we're able to continue to improve our offerings. Please feel free to reach out to support@innroad.com with any further comments, concerns, or suggestions you wish to share. We would love to provide a better customer experience for you. Best, innRoad Marketing Team

RB

Rob B.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Transformed my business"

April 22, 2020

5.0

After 3 years I'm as excited about the software as the day I committed to implement it. Be sure you are prepared for booking out your hotel as this software increased efficiency and exposure quickly enabling you to sell all your inventory. Be prepared with the appropriate staff and supplies. The software continues to innovate and new features and functions are added frequently. You can take advantage of features instantly due to the cloud software. No worries about getting out of date software or requiring an IT specialist to help you roll it out. The people are the greatest value of the software

Pros

I bought a hotel management software package to save me from the liability of storing credit cards. I chose innRoad because it had to be cloud software so i can access it from any device with multiple users. It fulfilled all these requirements to my expectations. The sales and implementation team confidently shared projected growth that would more than pay for the software subscription. They were right and then some. I grew my business by 300% due to the ease of connectivity to all the booking sites such as Expedia and Booking.com that brought in new business. My favorite feature is the customer service and responsiveness. No issue I raise goes unaddressed nor am I left alone to solve my issues. Impressively they even offered time to help train my employees. Since I went from a manual paper based system to booking software I can't compare experiences between software vendors but I have to say if you have any home grown or manual systems I can't recommend more passionately that you need to consider innRoad.

Cons

The software has a full feature set that can be overwhelming. It is important to carefully setup your rates, promotions and blocked rooms or you can run into challenges with wrong rates or double bookings. When in doubt reach out to support they are always willing to help get things right for you.

Reason for choosing innRoad

There were reference accounts I spoke with and I compared features and benefits between vendors and the innRoad sales team overcame all objections and were the best feature and value of all of them.

Review Source

BG

Baris G.  
Hotel Manager  
Hospitality  
Used the software for: 1-2 years

### "Once great PM solution with a great customer service"

November 21, 2020

5.0

InnRoad needed a alot of training for our staff to be able to be used with its full capability for the beginners who are not familiar with multiple channel management softwares. Customer care representatives are responsive and smart at solving the problems we have faces so far.

Pros

Customer service representatives are pretty familiar with each module of Innroad as if they are a real user of the platform so that they can understand our problems and figure out solutions about the side effects along with the major aspects of the problem that our officials counter. OTA integrations works flowlessly and the updates we have pushed are reflected to all the integrated platforms without delay.

Cons

If you are familiar with the multiple channel management programs like me it is easy to understand the workflow of the platform however for the inexperienced staff we needed a alot of training to get them used to use the platform with all capabilities. I needed to eaither assist them manually or direct them to the customer care representatives which is not good for a successful product like Innroad.

Alternatives considered

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[innRoad](https://www.capterra.com/p/135307/innRoad/)[HotelRunner](https://www.capterra.com/p/158882/HotelRunner/)

Reason for choosing innRoad

Of these alternatives innroad was the best one in terms of customer service and it was one with the highest number of integrations.

Switched from

[RMS](https://www.capterra.com/p/208354/RMS-Cloud/)

Customer service of the RMS Cloud was slow to respond and their number of OTA integrations were lower then Innroad that's why we switched to Innroad. Additionally multi language and multi currency support of Innroad was better which was influencial in our decision to make the switch.

Review Source

TW

Tammy W.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Love this Product!"

June 24, 2020

5.0

Innroad has been very responsive to the needs of the user. As a user if the product was not able to perform a particular function i was able to submit it as an possible future upgrade to be reviewed. The last update that was done handled several of the additional functions I wanted to see in the software. My experience has been great and I have had very little issues.

Pros

Innroad was great with the set-up. They worked closely with me to make sure they set the product up correctly right from the beginning. The data transfer went smoothly as well. I like that if I want to make changes to the initial set up it is very user friendly for me to make changes myself. The visual is excellent to see the status of our hotel at a glance.

Cons

There is always something more that you want from a software just because every business is unique. I find that Innroad does look for solutions to these problems. The only function the system cannot perform for me at this time is to allow a guest to not only book a room online but to be able to book other rental equipment that has a limited supply. The software assumes that other rental equipment has an unlimited supply.

Switched from

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)

The customer service was not good. From my initial interaction with Innroad the knowledge and customer service left a great impression. We also switched because the software did not really have all the functions that I was told it had.

Review Source

AC

Adam C.  
Front Office Manager  
Hospitality  
Used the software for: 6-12 months

### "Very Happy!"

April 9, 2022

5.0

We've improved our inventory management process tremendously. Before innRoad, we were spending countless hours making sure our available inventory was up to date and accurate. With innRoad, I can monitor the inventory from my mobile devices and make any quick necessary changes at any time. The alerts and auto-update features are great and work well if you have not manually adjusted any rates. I would like to be able to have more than one travel agent % set up.

Pros

How easy it is to get in contact with customer support. They are always available by email or phone and ready to help. The support team is very knowledgeable and usually able to assist right away.

Cons

I feel the system can run a little slow sometimes. I've come across certain issues which can't be explained by support as to why they happened or what to do to prevent them in the future. Again, support always helps resolve these issues quickly.

Switched from

[RDPWin](https://www.capterra.com/p/2443/RDPWin/)

Was ready for an update and a PMS that better fit our property. Wanted to improve our booking engine and interface with OTA's.

Review Source

Alex V.  
SEO Manager  
Hospitality  
Used the software for: 2+ years

### "Lots of Features, Great Support"

January 17, 2019

4.0

Really great, especially on the support front. Ideal for smaller properties that really need a combo PMS + IBE solution. Beats the heck out of many other small vendors out there.

Pros

Honestly, for a PMS/IBE provider, the best thing I can say about innROAD's team is that they are great at following up. A lot of times when you integrate a PMs on property, they little details in integration get lost and the account management team assigned to you barely cares. This team is the opposite. They're very transparent about what their product can and can't do, and they try to find workarounds for antyhing that gets 'out of that lane'... super team, supper support.

Cons

Rate planning ,rate setup and then rate management are all a bit tough to accomplish if you're a veteran revenue manager, BUT... honestly and from one veteran hotelier to another), when IS rate management and loading every really 'easy'? You give me an easy rate management task, and I'll sell you a bridge, how about that? No seriously, other than this ubiquitious aspect of hotel life, its a good product.

Review Source

TW

Trent W.  
Account Executive  
Entertainment  
Used the software for: 6-12 months

### "Inn Road Customer Review"

April 12, 2022

5.0

Automation and property organization have boosted sales and significantly saved time internally.

Pros

The payment terminal is quick and easy. Tape Chart is a clean "full property" view.

Cons

Email automation only allows 1 email address per reservation.

Review Source

DD

Dave D.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Great for our property! We're a smaller boutique hotel with 11 guest rooms currently. We're growing, adding rooms and features. InnRoad has supported and helped us significantly with our growth."

May 5, 2018

5.0

We've been using InnRoad for almost three years now. We've used three PMS/reservation systems over the last 12 years and this is by far the best we've used. As you work with them they will help you to build a better marketing presence and to optimize your mix of direct bookings on your site versus relying on third party reservation systems with high commission costs

Pros

Reliable and comprehensive reservation system for your own website and to automate and integrate connections to take reservations from third party reservation systems. Haven't encountered any over/under booking issues. We were able to set up packages and bundles to implement different rate structures and strategies (room only, bed & breakfast etc). Customer support is quite capable and impressive given the large number of smaller businesses they're serving and supporting.

Cons

User interfaces cram a lot of capability onto each screen by using small and somewhat cryptic graphical icons with limited or in some cases, no text. In the long run, this is a good thing, because it facilitates powerful quick navigation.. but, in the early going it adds to the learning curve to remember what the icons mean. But this is a MINOR issue and can be overcome fairly quickly.

Review Source

MR

Michael R.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Very comprehensive system with great functionality"

January 24, 2018

5.0

I am very impressed that I have a full property management system with back office accounting for a monthly fee and no investment. It includes a booking engine and mobile app, allowing me to have a system that compares in many ways to the property management systems of the industry giants.

Pros

The system is full of options but easy to use. Training and trainers are thorough and knowledgeable about system and patient throughout the process. They are very fast and can get you up and running quickly. Support is around the clock and case workers are there to assist with guidance. There online tools and tutorials

Cons

I signed up too early and should have waited to implement as I opened much later. Very impressive sales experience that took awhile to regain my confidence during implementation. Certain limitations, such as multiple persons in one room are not very well managed. The work around to get two names in one room is not acceptable as it alters the contact/billing information and eliminates the possibility of different prefixes for two individuals and the contact is associated with the payment processing. There are limitations to the marketing sources and sub-sources that need to be corrected, as they were clearly intended for use and were used by the first operators one can see.

Review Source

JW

Jason W.  
Desk attendant  
Hospitality  
Used the software for: 1-2 years

### "innRoad makes managing reservations easy"

July 18, 2023

5.0

Pros

Even as a mid-sized bed and breakfast, we can have some busy times when we are at full capacity and innRoad makes keeping our reservations organized convenient and straightforward. The software allows us to easily rearrange room assignments or adjust length of stay. It also integrates smoothly with third party reservation sites such as Expedia and Booking.com.

Cons

On very rare occasions the software can have some glitches, such as updating charges to reservations or freezing actions for changing a reservation status. Fortunately customer service is easily available 24/7 and can promptly address whatever issues arise.

Review Source

ES

ELLEN S.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Excellent software with great customer services "

April 20, 2020

5.0

Overall, I have enjoyed working with this company, I feel that they have been responsive to my suggestions on how to improve, their customer service is usually spot on.

Pros

I found the software for my small bed-and-breakfast easy to use, and color-coded in a way that makes sense to me. I got a lot of assistance in the set up when I started with the software two years ago, and have found that they have continue to add features with great little videos on how to use those features, and truly wonderful customer support.

Cons

Like all software programs, this one can be a little rigid, or not exactly intuitive. But, when I called customer service, they either can explain it to me and help me out, or, at times they've actually gotten back to the software engineers to change how the program works in the real world!

Reason for choosing innRoad

I think that their price point worked for me, as I am a small business.

Review Source

LC

Lisa C.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Great booking Engine with outstanding support"

April 25, 2022

5.0

innRoad works well for us to manage our business. The reservation process is easy and customization is easy.

Pros

We moved to innRoad for the support which is great. Most issues can be resolved immediately. As a booking engine it works well for our business model for both our website and 3rd party bookings.

Cons

The session management is very poor. Requires re-logging in multiple times a day because the session has expired.

Review Source

LD

Laura D.  
Owner/Manager  
Hospitality  
Used the software for: Less than 6 months

### "I am very happy with my choice"

January 11, 2021

5.0

I could not be happier. I am very glad I chose innRoad.

Pros

I chose innRoad because it seemed easy to use with lots of features and they offered customer service via telephone. Every time I have called (only a few times since we started a couple of months ago) I received excellent service with all of my questions answered and issues resolved. This is so different from the last company I used. I have not used the software long enough to make a complete evaluation, but so far, so good. I am looking forward to a great 2021 season with innRoad!

Cons

Although the software seemed very easy to use and intuitive, I am still getting used to it. I'm still in the learning phase so things seem complicated but with great customer support, I am moving along quickly. We are closed for the season so it's really slow but a great time to learn.

Alternatives considered

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

Reason for choosing innRoad

Ultimately it came down to price.

Switched from

[Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/)

Customer service was by email or a messaging service on the site. Very cumbersome and not in the moment. When you have a problem, you need help now! Also, they were not able to support the credit card system I wanted to use.

Review Source

JA

Julie A.  
Director  
Hospitality  
Used the software for: 2+ years

### "Great Software for Independent Hotels!"

July 22, 2020

5.0

We started with InnRoad when we opened the property a little over two years ago. It was a very easy process to get everything set up and training our staff was simple. I have had a great experience with everyone that I have spoken with at InnRoad from on boarding to tech support. I would highly recommend this software!

Pros

My favorite thing about InnRoad is the easy set up and the ease of use. Training the staff was very easy and recently, they have added new features which have made InnRoad even more advanced. Innroad also has great reporting forms for forecasting, etc. I would highly recommend this software for any hotel.

Cons

I can't think of anything that I would improve. Their tech support is always there if you need them.

Reason for choosing innRoad

I talked with several software companies and InnRoad was very professional, easy to use and has great tech support if I need it.

Review Source

DH

Darcy H.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "Avoid at All Costs"

February 17, 2017

1.0

I made the decision in September 2016 to transition from NiteVision to a web-based PMS in order to integrate and streamline functions. With NiteVision, I had to use 5 different systems to manage online inventory. After doing weeks of research, video demos, and calling references, I chose to go with innRoad. The responses I got from the reference calls I made were all highly positive. They are listed among the top 5 PMS options for hotels. I was really excited to move to this platform. What a disaster! Here are my issues in no particular order: 1. No A/R - They have no way of exporting data to import into QuickBooks. QuickBooks could not connect directly with them, either. All accounting functions have to be done manually. In addition, corporate or direct bill accounts can only be handled as House Accounts. There is no way to apply payments to specific reservations. You can only post a bulk payment. Good luck tracking which OTA reservations have been paid and which are still pending. 2. Group functionality is atrocious! Once you put a group block into the system, you cannot change the dates! Support could not even figure it out. 3. If you sell gift certificates, it takes 11 steps. I counted. 4. You have to have a LOT of patience, as the time it takes for a page to load is unbelievably long. Plus, their server crashes often. If you can get through to support, they let you know it's a "known issue". 5. Speaking of support, when there is a longer hold time, you do have the option to enter a call-back number "and keep your position in the que". However, if you choose that option and miss the call, they do not wait. If you choose to wait on hold, the line disconnects and you have to call back, and back, and back. 6. Reports are minimal. I can't even get a reservation's activity log. 7. They also have you include your website in this package. DON'T DO IT. We were without a website for 4 months. I could keep going, but I think this illustrates the big issues. I chose innRoad to be more efficient and ended up with a huge mess and lots of time wasted. Save your sanity and keep looking.

Review Source

VN

Victoria N.  
CEO  
Hospitality  
Used the software for: 6-12 months

### "Takes awhile to get the hang of it but the Support department is awesome"

March 10, 2022

5.0

MAjor frustration at first - If you have never set un something like this (or even used it), it can be overwhelming. But you must use the tech support folks who really are there for you 24/7 and then it is wonderful - they teach you as well as guide you through anything at all that you need.

Pros

It's 24/7 support and that it integrates with VRBO and Airbnb

Cons

That it doesn't integrate at all with any of the other B&B / small in reservations systems such as Hipcamp, Glamping HUb, etc. all these are very much up and coming /fast growing reservation sites and you should make an effort to bring them in as well/

Reason for choosing innRoad

Integration with VRBO & Airbnb, plus they offered to do all the set up

Review Source

MP

Michael P.  
Office Manager  
Hospitality  
Used the software for: 6-12 months

### "Easy to adjust to"

December 3, 2015

4.5

Pros

Although it is frustrating, I like that Inn Road allows one step to be completed at a time and you cannot proceed unless everything is done correctly. Working in a fast pace environment with hospitality a lot of things can be forgotten or overlooked because we multi-task upon multi-tasking. I've done so myself plenty of times, but the program is built to allow things to be done correctly the first time by having all the proper areas filled out. This way it limits the time one could waste backtracking to find a mistake made towards the beginning of the process or even at the beginning of the month.

Cons

The thing that I least like about Inn Road is that users can delete/void items that were done on a previous day and it can alter number totals for the MTD. The rule of thumb is to never change anything in the past!! Always do everything in real time and the date coincide with the date that the correction is being made; It is very important. To explain, an associate deleted the first night room charge on a guest that was staying 15 days total. What should have been done was to add a room charge adjustment that coincided with the actual date and type in the date it was correcting in the comment area. What was done was they deleted the posting and added a posting for a discounted percentage, but they changed the date for the posting to be for the first day. I hope this makes sense in text because it was confusing to locate where the issue was at first.

Review Source

Response from innRoad

December 7, 2015

Hi Michael, I’m sorry you have encountered this. There actually is a quick way to ensure that users cannot void or delete things done on the previous day. I’ve passed along your information to our support team who will be reaching out shortly to assist you.

DJ

Dan J.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "Great product!"

April 29, 2022

5.0

Very good.

Pros

Very used friendly with many useful tools. I was impressed with the customizable online booking features that present our inn in a professional way.

Cons

Customers who are entered into our database can have multiple entries of the same person. It would be helpful to be able to combine or edit duplicate names into one and eliminate redundant entries.

Review Source

LSG

Linda S G.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Years of Service"

August 6, 2023

5.0

positive interactions, good follow up, immediate technical support

Pros

Inroads does an excellent job of getting clients.

Cons

Some of the booking agencies (Booking.com, Expedia) are not consistent and sometimes difficult to get customer service

Review Source

JP

Juan P.  
GM Owner Representation  
Maritime  
Used the software for: Less than 6 months

### "Excellent Product"

January 26, 2024

5.0

I have used it about three month and not have a proper training however I have had a proper assistance from InnRoad when I need it, now I feel very comfortable on able to navigate the system and accomplish most off the day-to-day tasks and the majority of its functions.

Pros

Customer service and overall functionality of the product

Cons

manage well and when you have an issue you are able to connect with someone to assist you in an expedited manner.

Review Source

CW

Chris W.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Not Slick, Slow, Cumbersome, Bad Customer Service"

February 24, 2017

1.0

We just switched over hoping that this product would rectify some of the problems we had with last software and were greatly disappointed. We had troubles with this software keeping rates that we had entered and all of a sudden they changed seasons. The rates guests were seeing were not the ones we had entered. When asked to rectify the problem they got it fixed in one season, but not the rest. Then our rates were only partially fixed where they were correct on some of our cabins, they still reflected different, off season rates on others. All of a sudden we lost online booking confirmation via emails. Pre arrival letters, that were supposed to be going out automatically, stopped working. Our guests also receive a post departure letter, and those were to be set to go out 3 days after departure, yet ppl. were getting them MONTHS after thy left...no reason or understanding as to why. Jumping through multiple screens to process a payment...screens that often take a minute or more is not conducive to entering guest information. If you have an offroad guest, want to process payment at that time, YOU MUST enter all their data at that time in order to take payment. Cumbersome, slow, and waste of yours and guest's time. The online calendar DOES NOT SHOW, Like we were told it would, to allow guests to see openings and book those...instead, the guest has to put in a date, do a search and see if anything comes up. NOT CONDUCIVE IN CALENDAR MANAGEMENT = MONEY LOST. Setting minimus difficult, if you decide to release those minimums at a given date, it is VERY cumbersome. Adding retail, or running a "gift shop" from this system is clumsy. House accts and creating Gift Certificates (a 43 step process!!) NO THANK YOU. Needless to say, we're leaving for Reservation. Think you all should check it out before you spend time and money on this software that is antiquated and doesn't work.

Pros

None

Cons

Screen has way too much info. Cluttered--see above

Review Source

TC

Timothy C.  
Resort Hotel Manager  
Hospitality  
Used the software for: Less than 6 months

### "Best Problem Solvers Period "

February 8, 2021

5.0

We are looking forward to a continued relationship with InnRoad; their customer service could not be stronger. The software is straight-forward and easy to train on, but in a saturated markety, the customer service certainly stands out as superb.

Pros

I manage the hotel and hospitality departments of a golf resort, and our biggest issue when looking for a "21st century" property management system was our variance of taxable items (we charge for green fees that have no taxes in our packages, in the room rate). The implementation staff went above and beyond, with multiple help sessions, to ensure we would have that capability before we signed on with them. In a market of very comparable products, InnRoad staff certainly cares about there customers and end result.

Cons

The hardest part of switching over our property management system to InnRoad was the added features of online integration. Lot's of options, it was hard to tell what we should prioritize first, but in the end the extended features certainly help!

Alternatives considered

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

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