# Page 3 | innRoad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is innRoad the right Reservations solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135307/innRoad/reviews --- innRoad 4.5 (217) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of innRoad ## Showing most helpful reviews Showing 51-75 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CP Chris P. Head Houseman Hospitality Used the software for: 1-2 years ### "Pretty Good Software for what we need" April 25, 2022 4.0 Id give it a 7/10. Usually have no real issues with it other than sometimes it double charges guests which is more annoying than anything else. Pros 90% of the time its super user friendly and gets done what it needs to get done. Cons Unable to book more than one room at a time for the same guest which is just not efficient. Review Source HB Hannah B. General Manager Hospitality Used the software for: 2+ years ### "Great reservation system for our small Inn" April 17, 2017 5.0 We have been using InnRoad at our property since 2014 and ever since the big update it has been better than ever. Many user friendly features have been added, including the ability to drag and drop reservations directly on the tape chart, simple "press of a button" cancellation, and new and exciting color coding. We especially appreciate the added feature of being able to customize the tape chart to how each of the front desk associates prefer it when they are logged in. It's also helpful to be able to adjust the rate plan on the tape chart instead of having to do it after opening the reservation up. Tabs are a genius idea, as it allows us to multitask. Any issues we've had have been resolved very quickly and efficiently. Before their update, we briefly considered switching to another reservation system, but now we're so happy we decided to stick with InnRoad. Pros It's easy to use, and very straight forward. Easy to train new people how to use it. Cons Some features are not as user friendly as we would like, more specifically when loading rates. Review Source TG Tom G. Front Desk Clerk Hospitality Used the software for: Less than 6 months ### "Better Than Expected as a New User of innRoad" May 29, 2018 4.0 To prepare myself in general for the innRoad system at the property I am working at, I spent several hours watching training videos and taking notes ONLY to find once I was at my work site that many of the procedures in the videos were CHANGED....this became quite confusing to/for me! I also wish a written MANUAL for the operation of innRoad system for Front Desk Clerks arranged by topic: Checking in a Guest, Making a Reservation, Ways to Make a Payment, How to take a Room Out of Service, How to Place a Room back in Service, How to....(so many basic topics) in a SIMPLE, SYSTEMATIC, 1-2-3- step format were available (or if it is, I don't know about it)...Thank you! Pros I like : \* ease of viewing reservations through the Tape Chart \* ease of changing/moving reservations through the Tape Chart \* ability to SPLIT rooms in one seamless operation for the same guest \* customer support so far has been very helpful and usually prompt Cons I don't like: \* seems like too many buttons to click to save, commit, select, etc. some operations \* the difference on same dashboard button All Arrivals and Pending Arrivals, All Departures/Pending Departures (seems like Arrivals should simply show All arrivals for the date, then have another button for Today's Checked In Guests; Departures simply shows all departures that date still In House and use another button for Today's Checked Out Guests \* Also - make UNdoing a Check In or Check Out simpler Review Source PL Patty L. Assistant Manager Hospitality Used the software for: 2+ years ### "Why we like Innroads" March 31, 2017 4.0 We have been using Innroads since 2013. We are an independent hotel and have been really excited since they have been doing their upgrades on the system. They are constantly striving to make it easier for everyone to use. And there support team is the best. They are always there to help out with any problem that might be happening. Pros it is so easy to make reservations especially when it is a repeat guest. We do a lot of room blocks and they are so much easier to do now. I like how easy it is to cancel a reservation. And I love the Customer Service Team. Cons I don't like it when it kicks me out and I have to sign in again. And I don't like when it goes really slow when trying to do a reservation. Neither of these happens a lot but if it is slow when I am busy I don't like it. They have been working diligently to correct this issue. Review Source CG Cassie G. Manager Hospitality Used the software for: 2+ years ### "Overall, a good software" April 28, 2022 4.0 Overall it dose what they promised us. Pros It is in real time Easy to use tape chart The audit doesn't have to be done daily Cons Customer service can be difficult (not the best at returning phone calls) Review Source SH Susan H. Owner Hospitality Used the software for: 1-2 years ### "Great Help with Managing various booking websites inventory" October 3, 2017 5.0 Good overall solution for managing rooms and reservations. Has made the whole process simple and easy to follow for front desk staff. Pros Worked great during the mania of the eclipse! No overbookings despite several cancellations and re-bookings online. No more trying to close rooms on a travel website and have them refuse because they have not yet been closed on a competitor's website. Makes taking reservations from repeat customers much easier when they call, it pulls all of their information into the new reservation without requiring them to read off credit card number, etc. Customer service is always available and helpful. Cons Occasionally hangs and doesn't update a reservation right away, but I suspect our internet has something to do with that. Review Source AW Alyssa W. General Manager Hospitality Used the software for: Less than 6 months ### "Coming out of the Stone Age" October 26, 2016 5.0 We are a small 14 unit family run motel that had been using the old paper book system (for the past 38 years) and I decided that as part of or office remodel we would get with the times and get an reservation system. Innroad was referred to us by another motel so I looked into it. The sales team was super helpful even in showing my mom who is the owner that we would actually be saving time and money by going with a program like there. The implementation team was great especially my rep who had to train me and put up with all my questions. There was a few hiccups that happened but they were remedy almost immediately. My mom who is not tech savvy at all can use the program easily. I also love the fact that I can access the reservation system from anywhere. This way if it is midnight and our office is closed and we get a reservation call I can see what we have available. Another great thing is that if we use their channel manager features and the amount of time that was spent entering and making sure the reservation book is up to date is virtually gone, I was spending hours a day doing this and now its about 5 minutes. If there is any problem or issue the customer support team is amazing. they can help you fix anything with in minutes. I have made many mistakes and they not only fixed them but then showed me how to do it too. The one rep even has gotten used to me calling that she asked about my 1 year old that she had heard previously in the back ground. Their team has that small business charm that makes you want to do business with them. I would defiantly refer them to other businesses. Pros The amount of time that is saved and how it consolidated so many jobs . Cons You cant access all the features on the mobile site Review Source AB Angella B. General Manager Hospitality Used the software for: 2+ years ### "Innroad User Feedback" May 5, 2020 4.0 We use Innroad to capture all our bookings whether done through online or other mediums, thus allowing us to capture a full picture of our occupancy. Pros The feature I most appreciate is the ability to capture all guest related information. Cons There are two features I least appreciate 1) The inability to utilize the software in my local currency (Jamaican Dollars) 2) That payment information is not stored and we have to follow up with guests for payment. Review Source SY Samuel Y. Hotel Manager Hospitality Used the software for: 2+ years ### "Easy to Use, Updated Regularly" November 20, 2019 5.0 I've been using innRoad for about two years as administrator and daily user, and it's almost effortless compared to our previous booking engine. The staff is always happy to assist and check in on us regularly to make sure that the software is meeting our needs and to inform us of new features. Pros Easy to use interface, very intuitive tape chart for current reservations. Cons Some features are difficult to find on your own, but their customer service is excellent. Review Source AM Annette M. General Manager Hospitality Used the software for: 2+ years ### "Reservations and tracking" May 3, 2020 5.0 Clean folios for collection and allowing credit to be applied to a future reservation from the current reservation is a feature that has been used a lot with the current vacation environment. Overall very user friendly. Pros Once a guest is registered, future reservations are very easy. Cons We use quickbooks for our accounting platform, so it does not integrate with my system. I would like to be able to bring up a reservation by telephone number. Some of my guests text me and think I know who they are just from their phone number. Review Source MT Marco T. Owner Hospitality Used the software for: 2+ years ### "Innroad does everything we need, it's easy to use. Great support!" June 16, 2020 5.0 Innroad is giving us all the tools necessary (and more!) to manage all aspects for our type of business, which is multiple small properties. Pros Ease of use is definitely a big asset. Whatever we are not able to manage get easily resolved with one phone call to support. Support team is knowledgeable and efficient; calls to support are promptly answered or returned very quickly. Cons We felt that a full calendar of availability was missing and such feature was recently added and it's working great for our guests. Review Source SS Sherie S. Operator Hospitality Used the software for: 2+ years ### "Exceptional Software with Robust Capabilities" November 3, 2020 5.0 My experience with innRoad has been very positive. The team works hard to answer my questions and help me come up with solutions that are custom to the needs of my unique property. Pros InnRoad is constantly improving their modules to better fit the needs of the hospitality industry. Their customer service is well trained and fantastic to respond quickly and effectively. I am able to analyze my business through their reports and analytic features. Cons At present, I do not have any complaints about the software. Review Source DB David B. General Manager Hospitality Used the software for: 1-2 years ### "Great Support" February 21, 2023 4.0 Pros Product easy to use with helpful set up. Support is usually good. Cons Could do with automated email going to guest and us confirming a cancellation when a cancellation is made over the phone. Review Source SO Scott O. General Manager Hospitality Used the software for: 2+ years ### "InnRoad is a long term partner for our busniess" January 11, 2016 5.0 Pros I found the system to be user friendly, affordable and full of potential from day one. That fact that we were able to go live with the system in a blink of an eye due to the system being cloud based with no installation. The assigned account manager walked me through each step of the set up and continued with teaching the entire staff via conference calls. The tech support department was great with our learning curve and would assist us through each self placed hurdles. The InnRoad team assisted me in setting up accounts with all of the online travel agents (OTA's) and worked with our webmaster to link the booking engine seamlessly. Almost immediately we began receiving bookings, the front desk agents were operating the system like pros and are "brand of one" began to grow. Cons I won't say that InnRoad is without it's cons, there have been some that have been addressed with upgrades and some that they are working to address...but, their pros have made them the best investment that I could have made. Review Source SS Shana S. Manager Hospitality Used the software for: 2+ years ### "The 21st Century comes to Country Haven Inn" August 21, 2015 5.0 Pros The software is easy to use. I don't have to worry about making booking mistakes. It's also very easy to alter reservations and to see availability and rates of occupancy. The hotel was not computerized at all when I became the manager 3 years ago. After I was here 5 months a person called from innRoad and convinced us to give innRoad a try. I am of the generation that is not very computer literate and innRoad helped me implement the system and offered training sessions to our whole staff to learn how to use computers and the innRoad system. I'm not sure another software company would have done that. Cons I wish I understood how to delete obsolete rates. My available rates screen is too cluttered. If I were to ask, I know someone from InnRoad would walk me through how to fix that. Review Source Response from innRoad August 24, 2015 Shana, we’re so glad you gave us a try a few years ago and are still happy to this day. We couldn’t be where we are without awesome clients like you! We will have someone reach out to help you with your rates. As always, let us know if you need anything! DW Denise W. Owner Real Estate Used the software for: Less than 6 months ### "What we need here is a bit more flexibility" November 7, 2016 4.0 Overall this software serves my purposes. That being said there are some major draw backs. I initially went with InnRoads because i wanted a online booking platform that could be integrated into my website. Due to the inflexibility of the platform and its inability to handle the subtleties and nuances of my booking requirements, I was not able to use this as a online booking utility. Instead, I use it as a hands on booking tool. For instance, I have seasons where my prices are higher then other times of the year (as I am sure most if not all hotels have) and the default is that if a guest wants to stay during a time that overlaps the two season ranges, InnRoads will always default to the lower price and there is no way of circumventing this default. I can manipulate the system manually, but if someone was booking online, I would lose money. As well, to manipulate this program with all its associations of seasons and rates is particularly challenging. Pros great customer service. Easy to use once all the seasons and rates and promo codes have be added. Cons If you are not a full blown hotel/motel, such as we are (only 6 units) this platform offers much more then needed. Very difficult to figure out issues without the help of customer service. If you have different rate periods and a guest wants to stay within 2 or more of those periods, the system cannot adjust for the different rates during different times. Takes a few weeks to get up and running. Review Source JW Janet W. owner/manager Hospitality Used the software for: Less than 6 months ### "New Motel owner, I have an IT background" December 5, 2016 5.0 I was able to get up and running in a matter of hours. There is a hospitality terms that I had to get up to speed on. Terms that I did not understand kept me from grasping some of the concepts. There are a few operations that I would like to be able to do myself. The software is a bit cumbersome for changing seasonal rates and promotions I do want to say that the integration help and the tech support is first rate. Our credit card integration (ShopKeep payments) is seamless. A few of the messes I got myself into needed emergency calls to tech support and they were able to resolve my issues while on the phone. Pros The reservation tape chart is easy to maneuver and select reservations to see details. The rooms being on the horizontal, helps me to find open dates for guests. Credit card integration is great, payments are automatically deposited to my bank account. Customer database is invaluable, can make personal notes on guests and reservations. Cons I still need help with manipulating the credit card information on reservations that need to be changed. I.E. customer leaves early and does not present his physical credit card at check in or check out, it is in the system from the initial reservation ...some times the credit card information is not available on my screen but is to the technical engineers. They have always been able to help me. Review Source ER Ed R. Motel Manager Hospitality Used the software for: 2+ years ### "Difficult for user, system is not user friendly. Very poor training." May 15, 2017 3.0 Once you invest in the Start Up, it is too late to leave. You only find out how unresponsive the system is after you have invested thousands in payroll. Pros Keeps track of inventory; once you finally figure out how to use it. Customer Service is always pleasant. Cons Times you out while you are actively using it; suddenly it does not respond. You have to leave the site and wait for it to let you back in; it sometimes takes SEVERAL tries. Customer Service never does anything to accommodate the user and only rarely answers a difficult question in a timely manner. They just keep assigning another Case Number. Review Source NH Nancy H. Owner Real Estate Used the software for: 2+ years ### "Accessible, live support with a lot of positive, professional Friendly responsive encouraging help." November 18, 2017 5.0 I appreciate the fact that every time I call for support, I am able to talk with someone personally who helps right away. I have never had to be put on hold for an indefinite amount of time. Follow up phone calls were requested by me to be sure I was setting up things correctly after being walked through inventory issues. The consistency of talking with the same person is very helpful. Pros I appreciate the availability of support and the patience offered to help me solve problems and get through rough spots. Cons For a person like me who did not grow up with computers, this system seems to have many steps steps that don't make obvious sense. Review Source TL Tongming L. owner Hospitality Used the software for: 2+ years ### "innRoad on HRL" June 8, 2020 4.0 Pros The software itself is easy to learn, and use. The best part is they provide assistance online or on calls within 24 hours of requests. Cons Currently they only have web base version. That will be great if they have mobile base/app for cell phone. Secondly, the software speed can be improved, i.e. it takes 5-10 seconds to sign in, and load the main page. Review Source CG Christopher G. Motel Manager Hospitality Used the software for: 1-2 years ### "InnRoad has been a Blessing!!" April 18, 2017 5.0 Overall, Innroad is an excellent experience. The site is reliable, easy to use, and well organized. Training new employees has been much easier and faster because of the simplicity InnRoad offers. Not much room for user error. Automatic booking has been on of my favorite features, and the local support team is fast and reliable. However, the local support is only available during normal business hours. They do offer 24 hour support, but its international therefore can be a language barrier. Ultimately, I would suggest this product for any small motel/hotel owners. Pros Automatic Bookings, ease of use, easy training, minimal room for user error, well organized. Cons Local support not 24 hours, 24 hours international support tends to yield a small language barrier, occasional lengthy updates, no 86 feature available Review Source CD Cindy D. owner Hospitality Used the software for: 2+ years ### "Keep Your Reservations Organized" June 12, 2020 5.0 I truly appreciate all the staff. They do their best to help. Pros I really like the way my reservations are organized in one spot. They show up immediately. Cons I find there are too many steps with setting up rates, seasons and availability. We are a 20 unit motel and when a room opens up, i would like to just open that room without a rule attached to it. Review Source CC Carmen C. Inn Owner Hospitality Used the software for: 1-2 years ### "Great Home Office Staff! Complex System" April 10, 2018 4.0 We have been using the system for a year. Still learning. I don't know if it has increased business, but it has certainly made us more professional looking and efficient. Pros Support staff seem to know everything about the system, and there is so much this system can do. It really can handle all of your booking needs, but there is a lot to learn.There are videos and instructions on the help site, but it's nice to have real people to walk you thru the steps when you aren't computer savvy. Cons The overseas team is very kind, but not completely knowledgeable about the product. They know the basics, and can certainly help, but the weekday crew is much more knowledgeable if you are really confused about something. Review Source AT Amy T. Desk Clerk Business Supplies and Equipment Used the software for: 2+ years ### "If you want the best software out there…InnRoad! " March 8, 2022 5.0 Pros InnRoad is super easy to navigate, even if you think you are not very computer savy.I Never have any issues with the software. Cons I really don’t have anything negative to comment on about the Innroads software. Review Source MA Matthew A. Owner Hospitality Used the software for: 2+ years ### "Innroads" April 28, 2020 4.0 Overall its been a positive experience. The costumer service is great and can help out with any problem. Pros Once you know the software its very easy to see my reservation and know what is coming up. Cons I need something that works on my phone. As the only employee often times I need to take reservation on the go and Innroads is not mobile friendly. Review Source Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/)[Motel](https://www.capterra.com/motel-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.