# Page 4 | innRoad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is innRoad the right Reservations solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135307/innRoad/reviews --- innRoad 4.5 (217) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of innRoad ## Showing most helpful reviews Showing 76-100 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS Danielle S. Owner Hospitality Used the software for: 2+ years ### "Efficient right hand assist" May 30, 2018 5.0 It is sufficient enough to run daily operation and I am happy with the support staff who are always helpful Pros The system is extremely easy to use. Lately there are some new improvements to the software. Customer service by far is the best of the system's feature. I usually get the same group of people to help with technical issues. They can do remote support, so I can watch what they do on my computer screen. Best feature. Cons There are still some glitches exist, some reports I hope to run that they can to tailor to my needs. Review Source MB Michael B. Property Manager Hospitality Used the software for: 2+ years ### "innRoad gets the job done." April 28, 2022 4.0 We are satisfied. Pros Ease of use and ability to contact support. Cons Placement of certain features on screen. Review Source KC Ken C. Office Manager Hospitality Used the software for: 2+ years ### "The Right Path." September 29, 2015 5.0 Pros As a resort manager using Innroad reservation systems for more than four years. I can say this.. Since we started using our beloved Innroads system, my life has been a lot less stressful and a lot more enjoyable. Innroad has taken our bookings, billings and customer satisfaction to another level. No more overbooking, paper work free and booking on line. Freeing up more than 1/2 the phone calls. This means, we are spending more time with customers in front of you.. We all know how important that is for your social media and reviews. A lot more smiles and laughter around the office now days.. Cons Not being able to thank them personally. They give that 100% everytime. Everyone at Innroads has just the right touch to close a conversation with a smile. Thank You all! Review Source Response from innRoad October 22, 2015 We’re smiling over here at innRoad hearing how much we have helped you guys out. Thank you so much for the incredibly kind words! TP Twila P. Owner Hospitality Used the software for: Less than 6 months ### "Be Very Careful" October 5, 2016 3.0 I switched from another company to InnRoad last April. The company I switched from had the ability to give me exposure , and secure reservations, through Expedia. InnRoad had me sign a service agreement that stated they would also give me exposure, and the ability to secure reservations, through Expedia. I realized the first part of August that I did not have exposure on Expedia. Because of this my B&B has suffered great financial loss. InnRoad claimed I could save time by using their system, and to be fair, it was saving me time, and their customer service was quick to respond with most of my inquiries. However, I have not been able to get any satisfaction, or recourse, from InnRoad concerning this huge oversight on their part. I signed on with the expectation that my representative would be committed to following through with all of the services they claimed in their sales pitch and in their service agreement. My season is only 4 months long, and by the time I realized I was losing business, the season was nearly over and there is no way for me to recoup what I have lost in potential sales for this year. It has been financially devastating and InnRoad will not agree to compensate in any way. Lesson learned, and please, don't depend on anyone in this company to follow through on your behalf. I did and now I'm very sorry! Pros It was fairly easy to use. Cons The representative assigned to my business did not follow through. Review Source LJ Lucy J. management/chef Hospitality Used the software for: 2+ years ### "Management of hotel" February 5, 2019 3.0 I can see where some updates were well meaning but way over complicated Pros I like the option to see 1-30 days at s time on the tape chart. Also like you can stay on a future date and input several rooms rather than going back to today’s date between each entry as the old system did. Cons Since the last update it is very confusing and difficult to use. It’s unclear and overly complicated. You have to be a rocket scientist to check out a guest. Once on a future date there is no simple way to return to today’s date. Review Source TA Tameron A. Manager Hospitality Used the software for: 2+ years ### "Review" June 16, 2020 5.0 Overall it is has been fine. Innroads customer service is great. Pros Once you figure it out, it is pretty user friendly. Some of the back end stuff is a little complicated though. Cons I feel as though sometimes there are a lot of steps to get certain things done. Like group bookings for example. Review Source KL Kate L. Innkeeper Hospitality Used the software for: 1-2 years ### "Worst software I have used" April 10, 2018 1.0 Pros I did not like this software at all. The company is very unorganized. They will sell you the PMS with so many great things they have but he people who help you set it up are not nearly as helpful. Our programmer quite working for the company in the middle of our switch over and no one told us!!! Cons None of the departments talk to each other when there are software updates. The support team takes days to return calls. There is no natural flow to the software it is not innate. Loading rates or changing templates take forever and then making changes to those rates is almost impossible. I would not recommend at all. Review Source MW Marcy W. Manager Hospitality Used the software for: 2+ years ### "Innroad review for Beachside motel" August 15, 2019 5.0 Overall a good experience, quite a bit of tech support needed - at times the software kind of does its own thing and will not cooperate like it is supposed to Pros The color coding of the reservations and ease of movement between dates Cons it is very confusing when creating and tracking a gift certificate. Review Source LS Lealle S. Owner Hospitality Used the software for: 2+ years ### "Easy to use program but lacks some fundamental features" April 5, 2018 3.0 Pros Overall the program is very easy to use and we are able to train new staff easily. We have not had any system down time. Cons This program lacks some major features that we need to run our business. We are unable to have a downloadable calendar (to link with 3rd party reservations such as airbnb and vrbo), this does not have an app, our work tickets can be weeks (or months) in the queue, and the online booking calendar needs major improvement. Review Source AB Allison B. Owner Hospitality Used the software for: 1-2 years ### "innRoad was the perfect solution for us!" December 10, 2015 5.0 Pros The selection of the right reservation system for our business was critical. We were new to the Bed & Breakfast industry and purchasing a property that did not have an existing system. We reviewed many systems and found innRoad to be the perfect partner. The feature that set innRoad apart for us was the seamless integration with third party booking companies (e.g., booking.com, expedia, et al). We had heard too many tales from other innkeepers of over-booking situations they encountered due to the fact that their systems did not. We also find that the innRoad platform marries well to our property branding. Cons We have not come across anything that we do not like about this product. We are eagerly awaiting an app to be available, however. It would be so great to have access to our reservation system when we are off-property. Review Source Response from innRoad June 23, 2016 Allison, we love to hear that we’ve been a perfect partner for your bed and breakfast! It’s been a pleasure working with you and your amazing team. Keep up the great work! MW Marcy W. Manager Hospitality Used the software for: 2+ years ### "InnRoad is a very good program for reservations - easy to use and great customer service is there is a question " December 20, 2017 4.0 to make gift certificates easier to make payment on when selling a gift certificate - it is a little confusing and also history on reservation like a users log to make it easier to see what all has happened with reservation from start to fiinish. Pros being able to move reservations easily with drag and drop and also the color chart for the different levels of reservations it make it easy to know who is inhouse and who is checked out. Cons would like to have more options for guest history - like to have a pop up come up with cons about a guest ( if we had problems or if there is something we need to know prior to booking them again or if we dont want to book them again) Review Source GN George N. Owner Hospitality Used the software for: 1-2 years ### "Useful Tool" September 29, 2017 4.0 In the main, I am well satisfied with this system. Pros Once you get the hang of it, the standard features are easy to use, and having all reservations come into the system from multiple booking sources is just great. I have found the customer service representatives to be positive, knowledgeable, and extremely helpful, particularly the call center personnel. Cons NEED MOBILE PHONE ACCESS FOR ON THE FLY USE. I also wish that setting the seasons and the rates was a bit easier. I have to get help from service reps to do this because it is a bit more complex than I think it needs to be. Review Source EM Evan M. Hotel Opperations Hospitality Used the software for: Less than 6 months ### "Online booking made easy from anywhere" May 3, 2022 5.0 I have had issues I couldn't resolve that technical support created solutions for. Pros I am able to remotely login and become aware of all items related to room status. I can also effectively make real time changes. Cons I cannot think of any immediate issues that cause me any problems Review Source KZ Kristan Z. General Manager Hospitality Used the software for: 2+ years ### "Will continue using InnRoad" July 7, 2020 5.0 Easiest software I have used in the 6 year I've been in hospitality. Pros Product is very easy to use and easy for new employees to learn. Cons Long loading time. Not sure if this is a software issue or an internet issue. Review Source KW Kathy W. Manager Hospitality Used the software for: 2+ years ### "InnRoad support is there for you" January 4, 2018 5.0 Over all it is very easy to use. But if you do have a problem you can call or email them for support. Pros It is easy to move guest around to different rooms if you need to. You can do it different ways through the parking lot or just by clicking on the name and moving to a different room. Cons The unassigned rooms don't show up except if your on that date, so you could miss one and over book if your not careful. Review Source SF Sidney F. Owner Hospitality Used the software for: 6-12 months ### "Very user friendly, great customer service" October 20, 2019 4.0 InnRoad has been wonderful to work with. The customer service is excellent. Customer service is always available with little or no wait for help and every time we need help our issues were solved with one phone call. Pros The ease of train people to use the motel booking software. Cons Probably the discounting and putting sale prices on the system could use a little improvement but it still works well. Reason for choosing innRoad InnRoad was actually already active but I did compare it with a couple other booking softwares before deciding to stay with them. Review Source JF Julie F. Owner Hospitality Used the software for: 1-2 years ### "Makes my reservation work soooo much easier!!" August 17, 2018 5.0 I am so pleased with the innRoad reservation system. We've been using it for 16 months and I keep utilizing more and more of it's features. Customer Service is top notch! Whenever I have a question, I'm able to contact their tech support and get help right away with friendly and patient staff. Pros The clarity of the calendar (colors showing Holds and Guaranteed reservations) Details available within each reservation; with options for notes Ability to move guests from one cabin to another easily Cons Setting up the seasons and rates is a little tedious, but once you've done it a few times it makes sense. Review Source MW Misty W. owner Hospitality Used the software for: 6-12 months ### "Top Notch Software" May 5, 2017 5.0 Deciding to use innRoad as our reservation software was the best decision we made about our business. The support we received during installation was above and beyond. Even after being with innRoad for a year, their support has been always above par. Since we have been using innRoad, the software has not glitched one time and when they had the update we were notified well in advance of the update. I couldn't be more pleased with this software or with the service. Pros innRoad is easy to use and user friendly. From installation to Go-Live, innRoad support can not be beat. They walk you through every step. Using innRoad has lessened my time spent behind the computer because all the reports needed are easy to find and easy to use. The tape chart is color coded so reservations and availability are known at a glance. Cons I do not have a con for this software, and how often can you say that? If I did have one con for the software, it would be the Pet Fee. When a reservation is cancelled, the pet fee associated with that room is not canceled at the same time. It takes a separate step to cancel a Pet Fee. It is easy to do, but it does take a second step to cancel. Review Source JTT J T T. CEO Hospitality Used the software for: 2+ years ### "Best reservation product out there...the complete package..." September 23, 2015 5.0 Pros It is a very easy product to work with as well as train new staff. They are proficient on the basics of this software within 1 hr. The vendor is probably the most responsive and patient support staff. They are professional, resolve issues quickly, and always have your time as their top priority. They take the time to train you as they are resolving the issue as well as keeping you updated on any down time they may have updating the system. Cons They are working on being able to book and charge tours/groups easier. This is a little troublesome at times. Review Source Response from innRoad September 28, 2015 John, thanks so much for the kind words! We pride ourselves on how awesome our support team is and couldn’t be happier you enjoy working with them. The next time you have a group reservation, give us a call and we’d be more than happy to walk you through it! LZ Laura Z. Office Manager Hospitality Used the software for: 2+ years ### "Simple and Effective." November 11, 2015 4.5 Pros What I like best about this product is that there is assistance 24/7, a human rep - not a robot! There is no waiting on line for someone to answer your calls, and usually they have an answer to your question 99.9% of the time, if they are unable to assist you that moment they will take your direct line and research the issue promptly and call you back within minutes. Cons What would make this a better program is if we could use the "back" button and the "right click" button. What would also be nice is a "WaitList" Tab where the list would automatically pop up when a room is cancelled. Review Source Response from innRoad December 7, 2015 Hi Laura, thank you for the great review! Customer support is a key piece to our puzzle, and we’re so happy you’ve had a great experience with our team. They’re here for you-rain or shine! Keep up the great work! RH Robert H. Property Manager Hospitality Used the software for: 2+ years ### "Great Reservation System. " December 2, 2015 5.0 Pros The system accomplishes every task I need and more. Reservations, Housekeeping, Financial break down (separate unit owners) and comprehensive Reports. Customer service is Excellent! My first reservation was in the 280,000's they now are over 5.8 million reservations and increasing rapidly. You will be very happy with Innroad. Our Resort is #1 rated on TripAdvisor on Siesta Key, FL. I would not risk that standing by using any other reservation system. Cons Can't think of anything I don't like. Any issues or suggestions were always attended to immediately. Review Source Response from innRoad December 7, 2015 Robert, thank you so much for your kind words! You’ve done a fantastic job with that number of sky rocketing reservations and keeping your guests incredibly happy. A #1 rating on TripAdvisor is definitely worth celebrating. Keep up the awesome work! sS susan S. CEO Hospitality Used the software for: 2+ years ### "managment review of innroad" May 1, 2020 5.0 good Pros Robust system that allows integrations with other sources such as expedia, airbnb etc. Cons There is no mobile app available yet, Desired feature: Mobile connectivity Reason for choosing innRoad yes Review Source cW carly W. owner Hospitality Used the software for: 1-2 years ### "Really enjoy using this software" June 3, 2020 4.0 This system really streamlines our business and we're happy to have all our operations within one whole system. Pros This system is user friendly, the day to day operations that we use InnRoad for make our business run a lot smoothly. Cons Some of the reporting is clunky and the navigation/naming conventions they use don't always make sense Review Source JG Jordan G. Manager Hospitality Used the software for: 2+ years ### "User-friendly,24/7 support" June 18, 2020 5.0 Very easy to use and support is always there. Pros Very easy to use. Support is always available. Cons Group reservations could be improved. Other than that it is great! Review Source JH Janet H. GUEST SERVICES AGENT Hospitality Used the software for: 1-2 years ### "Customer Service" April 1, 2023 5.0 I am very satisfied with the overall customer service i recently received . Pros Innroad has a group of information and intelligent employeess that always finds a solution to my problems Cons I would like it if the rates that were booked prior to a rate change didn't revert to the new rate . I believe if a customer books at a rate that rate should remain the same regardless if it is lower or higher. Review Source Similar Products Featured