# Page 5 | innRoad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is innRoad the right Reservations solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135307/innRoad/reviews --- innRoad 4.5 (217) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of innRoad ## Showing most helpful reviews Showing 101-125 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RH Ryan H. Owner Hospitality Used the software for: Less than 6 months ### "Truitt Hotel" October 14, 2021 5.0 Pros We love innroads! We switched from another software company as our previous software looked dated and complex to users. Innroads is modern and easy to use for our guests and staff. Highly recommend Cons Wish an answering service was offered to assist guests. Review Source JK Jules K. Front Desk Hospitality Used the software for: 6-12 months ### "Customer Service" December 17, 2017 5.0 I have used customer service a number of times when manager is not available and time is of the essence. I have always , always, had the problem resolved. I mainly call when a guest has a billing issue and is impatient when advised a manager is not available to help me help them. InnRoad support has provided the front desk with on screen sharing as well as regular phone directions. It makes the part time front desk shifts easier. Pros Very easy to get customer service agents to understand the problem you have. They are very well trained and familiar with the service. Cons At times the wait is very long and frustrating. There are also some language problems but those are really made worse by poor hearing on my part despite hearing aids. Review Source LW Lee W. Owner/ Manager Real Estate Used the software for: 2+ years ### "An Excellent Solution" May 17, 2017 4.0 Continued development of the software helps keep us up to date Pros Ease of use and excellent training support helps users get up and running quickly. Competitive pricing helps small properties remain profitable. Cons Pricing module can be complex and cumbersome until you get the hang of it, then you just have repetitive steps to complete the process. Review Source GB Genevieve B. General Manager Real Estate Used the software for: 1-2 years ### "Easy to use and friendly service from INNROAD" September 5, 2018 5.0 I recommend it if you are from the US and have a small or medium business. Easy and personal help on the hotline. Pros I have been using INNROAD for over a year and the service is excellent with whomever you talk to. It is also very easy to use and i recommend it to anyone who has a small to medium business and need helps organizing and booking. Cons INNROAD is easy to use but like many systems it changes. It is harder at the beginning to learn all the options. The taxes and format is made for US customers. Review Source CG Cedar G. General Manager Hospitality Used the software for: 1-2 years ### "Innroad works for my little motel" July 8, 2019 4.0 Innroad saves me valuable time with easily usable features from inventory control, OTA management, and accounting. I've seen many improvements in my short time with the company and am very happy with them. Pros I like the constant improvements and the 24 hour tech support Cons The initial set up and annual set up are cumbersome Review Source PL Pawel L. General Manager Hospitality Used the software for: Less than 6 months ### "Room for improvement" June 25, 2023 4.0 Room for improvement. A lot. Pros Allows to make and manage reservations.Interfaces to credit card payments, self-service web based version. Cons Not all operations are logged. Data just "disappears" from the system.Undeveloped reports.Lack of training environment. Training users on "live" data is bad practice and impacts reports. I don't understand why they can't clone the database and setup separate website. Doesn't support external hardware (like driver's license reader) Review Source DK Don K. GM Hospitality Used the software for: 2+ years ### "Support and performance" October 17, 2019 4.0 Pros The support, helping me accomplish my goals. Cons The software runs slow at times and causes the system to be rebooted. Review Source HL Howard L. owner Hospitality Used the software for: 1-2 years ### "Small Bed and Breakfast reservation platforms" April 17, 2020 5.0 Innroads has be responsive, collaborative and supportive. When ever we have had a problem or did not understand they were right there to help - immediately or in minutes. Pros It is super easy to use. Resonalby price and great support when you need it. Cons Being older I had a little harder time getting started. Review Source KR Kristine R. Owner Hospitality Used the software for: 1-2 years ### "Couldn't run my business without this resource" April 20, 2020 5.0 The customer service is top notch and I find this software tool extremely valuable to efficiently and successfully run my business. Pros The ability to log in to the system from any location with WIFI is invaluable! Cons The functionality in creating packages and special offerings can be combersome. Review Source Carla B. Sales Manager Used the software for: 1-2 years ### "Customer Service Is The BEST!!!" December 6, 2017 5.0 It was an easy transition from our previous pms. Customer support is excellent. Pros The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made. Cons We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property. Review Source cS cynthia S. Owner Hospitality Used the software for: 1-2 years ### "Great Product" June 24, 2017 5.0 Customer support is terrific and available 24/7! Pros This has taken the worry out of double booking. My customers can book their rooms themselves. I am also very happy to have all the confirmation emails, statements, and thank-you letters go out automatically. Cons It's not intuitive. I find the program, slightly difficult to navigate. There are some functions that are not clearly labeled and I find I need to call support for assistance often. Review Source RS Rachel S. Owner Hospitality Used the software for: Less than 6 months ### "So glad we chose innRoads" September 12, 2018 5.0 Our implementation adviser was absolutely amazing. Answered every question, offered help on a daily basis, and did so with a great attitude and understanding. Best customer service I have ever experienced in this industry! Pros We chose to make the change to innRoads and we couldn't be happier with the results so far. The software is modern and is very easy to use once you get through the training. They are always working to improve their products which is a huge plus. Implementation process was easy and the free training they give you is helpful. The system works at a fast pace and the back of house set up is extremely easy to use and understand. Customer service was the best that I have ever experienced. All in all I feel that innRoads is a great product. Cons As of yet, I have not found really any cons with this software. I have noticed that sometimes the site may freeze and you may have to reopen the page but I have found that with every system I have used. Review Source JF John F. Innkeeper Hospitality Used the software for: 6-12 months ### "Your best choice for hotel software" January 31, 2018 5.0 The toll free number is a huge asst. Anyone that answers the phone understands our business and responds quickly, and completely, for all of my concerns. I never hesitate to call them for assistance. Pros Very flexible, easy to understand software that will assist your hotel/inn in maximizing your bookings. The interface with all booking agents makes your job easy and at work 24 hours a day, every day. Cons It has taken me some time to learn the programming aspects of the software. There are many benefits I am still unaware of. I would support and attend a training session to educate me on it's uses. Review Source JH Julia H. Director of RM and House Manager Hospitality Used the software for: 1-2 years ### "Great for small properties; Simple and easy to use overall." October 22, 2015 4.5 Pros The interface is streamlined and easy to use. It is simple to learn and train others on. We like that they are able to connect directly with 3rd party OTAs and that the online booking engine for our website increases our reservation conversion rates. The reporting options are in-depth and meet the needs we have at our small inns. Since the system is web-based we can access it at anytime from any computer with internet access - a huge plus. We also like that multiple properties can be accessed with the same log-in. Cons The revenue management functions are difficult to use and maintain for properties with daily changing rates. Review Source Response from innRoad October 29, 2015 Julia, thanks for the review! innRoad was designed for the independent hotelier & innkeeper, and it’s great to hear our system is perfect for you…and increased your reservation conversion rates! BS Bibianna S. Owner Restaurants Used the software for: 6-12 months ### "Easy to use /Great support" May 6, 2020 4.0 Everyone I have spoken to in customer service has been awesome. Very quick replies even if I just e-mail. They have even try to make improvement of software when they can. Pros It is easy to use. Had to learn a new system in a short time after using a program for 12 years. Innroad made transition easy. Cons The group functions are not as user friendly as I would like. Review Source AB Ana B. manager Used the software for: 2+ years ### "Easy to learn, easy to use!" March 7, 2018 5.0 Pros Very easy to train new employees. Gets better with every update. Color coded tape chart and parking lot are so helpful. Cons Wish correcting clerical errors were easier to fix. Wish there was a faster way to block off rooms. Review Source jbV jo beth V. Desk Clerk/owner Hospitality Used the software for: 1-2 years ### "IMPROVING AS WE SPEAK" January 28, 2019 4.0 Pros I like that this program features easy-to-read graphics that are organized in logical sequence. It is user friendly. Cons The windows that confirm check-in or check-out cannot be dealt with without scrolling down. It makes it a timely process. But I will say that when a person has problems with the elements, they respond quickly and improvements are made as soon as possible. Review Source JH Jackie H. Innkeeper Hospitality Used the software for: Less than 6 months ### "One of the best decisions we made for our Inn. " July 21, 2017 5.0 Request a demo...you won't be sorry..... Pros From start to finish the process has been fantastic. As soon as we made the call to inquire about the software program we immediately were scheduled for the demo, it took us moments to decide that this was going to be our new PMS for the Inn. The team truly had our best interest and success in mind and it showed completely! Making reservations are now so simple along with printing revenue reports, seeing our whole operation at a glance save so much time. I would highly recommend this software to any establishment that is ready to make life easier. Once we migrated our old system which their team did seamlessly, the training was easy and we were on our way. Thank you innRoad For making this Innkeepers life so much easier. Cons Though the housekeeping report is convenient, I would like to see it a bit more detailed and simplify. Review Source DB DeShawne B. Owner Hospitality Used the software for: 6-12 months ### "Customer Service Top Notch" May 30, 2018 5.0 I would recommend this product to anyone searching for a hotel booking system. Again, the level of customer service is far superior to any other system I have used - including in other industries. Pros I cannot remember another system I have used that maintains this level of customer service. The amount of time saved with each question outweighs any concern regarding price. If you value your time - this system is A+. Cons The monthly cost is a little high. Not outrageous - but for the smaller boutique hotels, it is sometimes pricey for the number of guests. Review Source DH Dana H. General Manager Hospitality Used the software for: 6-12 months ### "Keeps getting better all the time!" August 27, 2018 5.0 Customer service has repeatedly gotten better with each call. Anytime I have had to leave a message for a return call I have never had to wait more than 15 mins, which is impressive. Pros Being one of the first in my company to use innroad it was not too bad to teach myself. Now as I train our new employees it is simple enough that I can walk them through most scenarios by memory with out being at my computer. Cons There are a few processes that I feel could be simplified without so many steps for the process. Which I am confident they will sooner than later. Review Source DB Dee B. Director of Operations Hospitality Used the software for: Less than 6 months ### "innRoad has made an INcredible difference in our booking experience " October 29, 2015 5.0 Pros I don't know if I can pick one thing. As of right now, the first thing that made a HUGE difference was the functionality and ease of use. All of our staff - from the highly technically inclined to the ones that struggle with anything digital, they have had no problem learning and using it. There aren't any processes that are complicated or redundant - everything is easy to find and do. We are in a rural area and don't always have the best internet connection, but it runs just fine, even when our internet service is slower. The customer service is incredible. From my initial software tour to on-boarding to having 24/7 support that has answered questions and assisted me with resolving issues, the experience has been awesome. Every person I have dealt with has listened to me and helped me utilize the software to improve our reservation processes and make booking easy for our staff and our guests. This has been hands-down one of the very best software experiences I've had. Cons I haven't found anything that has been inconvenient - everything has been awesome so far. Review Source Response from innRoad December 7, 2015 Hi Dee, the whole team here says “THANK YOU” for your incredibly nice words. We’re here to make your lives easier, and it seems like we have. Keep up the great work, and let us know if there is anything you need! BF Benjamin F. Owner Hospitality Used the software for: Less than 6 months ### "This software has changed the way I do business" January 25, 2017 5.0 I can't say enough about the setup, training, and customer support. I see that some other folks complained about having to call customer service to make changes to things like confirmation letter & etc. I know that I can change them myself...but I do get a little confused sometimes. Customer service does a screen share and walks me through it in real time so I can see exactly what's going on...in fact, they let me do it, and walk me through it while they're looking at the screen so I feel more comfortable doing it next time. This software has been a life saver....increased my bookings for sure! Pros Amazing customer service....great training....integrated with my website seamlessly.... a dynamic company that has been able to customize things for me. Cons Some of the features are a little confusing...for example, it's not easy to put a minimum length of stay on a particular date. However, customer service has walked me through it and is always very helpful, any time of day or night. Review Source BF Brittany F. General Manager Hospitality Used the software for: Less than 6 months ### "Easy to use- great customer support! " October 28, 2017 5.0 Pros User friendly. What you can't figure out on your own, they will assist you with, one simple phone call 24/7. I was very hesitant about the switch this is our first PMS. Our only booking capability was Expedia. The 15% fee and the room for error was getting out of hand. We wanted to be able to get onto other sites. Our business is growing and we needed a PMS. Thus far I am very happy with InnRoad. What they don't have- they try to accommodate, or they attempt to work on building something that will work. Are they more expensive than other companies? Yes! The support is worth is. The product is worth it. The no contract is worth it! It's worth trying for sure! Cons It doesn't force you put in a payment method. Too much room for error at my specific property, would like to see an adjustment made for this. I haven't expressed this concern yet. Review Source HW Heather W. Owner Hospitality Used the software for: 1-2 years ### "Very Helpful" June 4, 2020 5.0 Great! Pros The customer service is very quick & helpful Cons Overall I am happy with the features & the fact that there seem to be updating & making it more efficient Review Source RH Rebecca H. Senior Sales and Leasing Real Estate Used the software for: 6-12 months ### "Great Product" October 25, 2016 4.0 Super easy to use, very helpful, and above all else, incredible customer service! Very prompt, always helpful, short wait times and super quick turnaround. All agents I've spoken to are patient and polite, and overall great system for your money! Pros Ease of use, customer service Cons I believe it could adapt a bit to become a little more user friendly - click and drag option in the tape chart and an easier way to change rates in a folio! Also if I could set up a rate plan with two room types and rates under one rate plan that would be ideal! 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