Employee Navigator

Employee Navigator

4.5 / 5 18 reviews

Who Uses This Software?

Our clients range from 10-10,000 lives.


Average Ratings

18 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $4,450.00/year
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Employee Navigator
  • www.employeenavigator.com
  • Founded 2008
  • United States

About Employee Navigator

Employee Navigator is benefits HR and compliance software for brokers and their clients. With Employee Navigator brokers can now offer their clients a sing solution to manage everything from benefits administration to onboarding and PTO & vacation tracking. Best of all, because the system is self-service we were able to lower the costs of the technology by over 90%, putting first class technology in the hands of every broker and employer in the United States.


Employee Navigator Features

  • Claims Management
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Database
  • FMLA Administration
  • For Brokers
  • For Employers
  • FSA Administration
  • Health Insurance Administration
  • HIPAA Compliant
  • Life Insurance Administration
  • Provider Management
  • Retiree Administration
  • Retirement Plan Management
  • Self Service Portal
  • Applicant Tracking
  • Attendance Management
  • Benefits Management
  • Career Development Planning
  • Compensation Management
  • Compliance Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Appraisal
  • Recruiting Management
  • Self Service Portal
  • Succession Planning
  • Time Off Management
  • Timesheets
  • Training Management
  • Claims Management
  • Commission Management
  • Contact Management
  • Document Management
  • Insurance Rating
  • Policy Management
  • Quote Management

Employee Navigator Reviews Recently Reviewed!

Employee Navigator is a good solution for smaller employers.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Gives us the ability to provide our smaller clients with Employee Self Service. Great solution for employers who are still using paper. There is some on boarding which is helpful and the employers like the reporting.

Cons: The software has limitations around things like pending EOI amounts. Would also like to see more payroll integrations. All in all, it has its place.

Overall: As a large national broker, it gives us the opportunity to provide a self service solution for our smaller clients for little cost.

Been using for 5 years, very easy to learn and they are always making enhancements

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, customization, constant updates. Payroll Integration. Complete HRIS. Use the system as you want for as little or as much as you want. Task management and employee interaction.

Cons: The system is yours to use as you want, this can be hard for some to grasp. Some carriers are not integrated yet, this is mainly because they are not up to the times of XML format. Employee navigator is working very hard to get more and more on board.

Employee Navigator Review

Feb 28, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Value for the price. Great way to communicate with clients.

Cons: Learning curve is a little complex for the employees at our agency

Overall: We've been using Employee Navigator for several years now. The company is very dynamic and does a good job of meeting client's needs. The learning curve is a bit complicated and requires special training for staff, and that is a hurdle that we've had some difficulty with, but the functionality is great for the money. We really love the service too.

Recommendations to other buyers: Customer service is great!

Great Enrollment and Onboarding System

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very pleased with how simple it is to set up accounts and get clients started. HR managers find the software to be very helpful and employees find the software is easy to use.

Employee Navigator....Best all around solution

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: EN is a super all around solution to your client's HR, on boarding, benefit enrollment, ACA reporting and agency efficiency tool. The beauty of EN is our ability to create and set up each client, which ensures fast turn around, quality of service, and delivering true value to our clients. Because we have a strong belief that we should know, love, use and support a single system, EN gives us the mots flexibility and customization to meet all of our client's needs.

Best software and support value out there!

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use, intuitive, simple and elegant design

Cons: Minor issues not worth detailing. No software can do everything.

Overall: We use a lot of technology products in our business and Employee Navigator has provided us the best experience and value for investment by far. The product is constantly evolving to meet the needs of the users (brokers & employers) with updates released frequently. On top of that, they provide world class support.

Recommendations to other buyers: No software is going to do everything.

Very User Friendly

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to see all of my elections clearly and in one place.

Cons: I haven't experienced anything negative.

Overall: Using Employee Navigator to manage your own benefits package is fantastic. I can easily access and manage my elections throughout the year without feeling like I'm "bugging" my internal HR department.

Great system

Oct 05, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It has been a very easy to use system. The reports sometimes are a little confusing to create, it has taken me some time.

Long time happy user

Aug 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using rules-based online enrollment and benefits admi software for eleven years now and we are on our third system. We've been with Employee Navigator for four years and we are delighted! The software has become incredibly easy to use even as it has grown deeper and deeper in features. Every one of our group clients is installed on Employee Navigator and we use it for all of our servicing, plus benefits enrollment. It's outstanding.

Our experience has been excellent.

Jul 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is easy to use. Set up is not difficult and it is very "forgiving" if something is initially put in wrong and needs to be corrected. I always have a response from the customer service team within a 12 hour timeframe.

The only "con" is that there needs to be more variety in the options for voluntary life benefits. It's hard if the employer has more than one option. But there is a workaround, which is nice.

Great Tool!

Jul 02, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This has been a great tool for tracking enrollments and reporting. However, we do sometimes run into problems with limitations on being able to setup certain types of contribution strategies, such as when an employer contributes "up to" a certain amount for benefits based on a percentage of a base plan, or when they want to do HSA contributions based on the difference in cost between two plans or if they want to have a matching contribution for the Health Savings Accounts. We have also run into issues with setting up Employer Sponsored basic life rates based on age banded rates (which some of the carriers are now doing). Other than that, it's been a great tool, and EE Navigator has been responsive to enhancement requests.

Experience has been excellent!

Jun 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software program has met our needs and assisted a number of our clients in adopting a technology solution to provide operational efficiency.

Versatile self service tool

Jun 24, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Versatile self service tool for brokers to share with their clients without an HRIS. Software is constantly evolving to meet the demands of ACA. Quick, thoughtful customer service team.

Great tool - empowers Brokers to quickly customize & implement their own online enrollment system.

Jun 24, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros:
* Tool is diverse and provides a lot of functionality for administering online benefit enrollment/compliance at an affordable price.
* Employees are presented with a user friendly interface during enrollment.
* Overall workflow of product is good.
* Vendor has worked hard to provide training videos, an online HR Guide, and various knowledge-base articles to support their product offerings.
*Customer Service is friendly and great to work with

Cons:
* Rapid growth in client base and growing demands to meet customer expectations occasionally result in reliability issues in newly released or enhanced features. However, when issues are reported, the vendor provides a quick turn-around on critical issues.

A Broker's Secret Weapon

Jun 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Here is a way to offer a "free" benefits administration system, ACA reporting and a platform to manage your open enrollments! It is the most affordable and comprehensive enrollment system I have found.

Overall this is very good software - perhaps the best for smaller employers.

Jun 22, 2015
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: The price point and subscription model makes EN particularly attractive for benefit agencies. It is the only solution I have found that allows for no monthly minimum fees from end users and that is huge in the small and medium case market.
The software is VERY intuitive and easy to use. Right now I would say that support is the weak spot - response is sometimes a bit slow and I imagine that is due to growing pains and gearing up the hiring for same.
All of the new bells and whistles do come with an added cost - pretty much doubles the base price. But still a bargain compared to other solutions out there.

Great technology and an affordable solution for electronic enrollment/HRIS system

Jun 22, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This platform is great and the team at Employee Navigator continues to expand on the tools that continue to make it even better. While there is not a one solution fits all scenario, this comes pretty close for what we use it for. I gave it a four star for overall, because there are still some items that need enhanced to make it a five star. The ease of use and customer service is well beyond a 5 star. I highly recommend this technology.

Broker Using Employee Navigator

Jun 22, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We love this product! It is the easiest benefits administration system our agency has come across, we can have groups and up running in a matter of hours, with the other vendors it takes weeks.

Vendor Response

by Employee Navigator on June 22, 2015

Thanks for the love Walter!