Employee Navigator

Employee Navigator

4.5 / 5 31 reviews

Who Uses This Software?

Our clients range from 10-10,000 lives.


Average Ratings

31 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $4,450.00/year
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Employee Navigator
  • www.employeenavigator.com
  • Founded 2008
  • United States

About Employee Navigator

Employee Navigator is benefits HR and compliance software for brokers and their clients. With Employee Navigator brokers can now offer their clients a sing solution to manage everything from benefits administration to onboarding and PTO & vacation tracking. Best of all, because the system is self-service we were able to lower the costs of the technology by over 90%, putting first class technology in the hands of every broker and employer in the United States.


Employee Navigator Features

  • Claims Management
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Database
  • FMLA Administration
  • For Brokers
  • For Employers
  • FSA Administration
  • Health Insurance Administration
  • HIPAA Compliant
  • Life Insurance Administration
  • Provider Management
  • Retiree Administration
  • Retirement Plan Management
  • Self Service Portal
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • Claims Management
  • Commission Management
  • Contact Management
  • Document Management
  • Insurance Rating
  • Policy Management
  • Quote Management

Employee Navigator Reviews Recently Reviewed!


The most flexible and scalable HRIS platform on the market.

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Employee Navigator has allowed me to build and scale a benefits consulting agency from the ground-up with incredible ease. This is highly flexible software that allows my team to deploy and customize employer HRIS portals in less than a day's time. You'd be hard-pressed to find a software company that is as dedicated to user feedback as Employee Navigator. The team is continually reinvesting in developing and rolling out new features and updates multiple times per year. I research multiple platforms each year and have yet to find a platform that can perform as well as Employee Navigator

Cons: There are some limitations to the HR features such as the inability to perform weekend PTO tracking and provide offer letter notices, however, the leadership team at Employee Navigator is growing their development team to tackle these enhancements.

Entering our 4 year. Very positive experiences - Still happy I choose EN over the competitors!

Jan 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, cost, ability to customize. Love navigator and the navigator family. Love the constant & quick up dates and improvements without waiting for a new versions.

Cons: Lack of a product , topic, trouble shooting manual that describes how the program works, what the formula is behind the scenes, and when to choose certain buttons. Reading about a topic before programming would be ideal. Searching the community for issues stinks. You use the wrong search name and you miss it all. We do not find out about issues or how we should have programmed until an issue occurs. This makes for a lower level of QA.

Overall: Happy customers. Great record keeping

Capterra-loader

We've moved all of our clients online and will never go back!

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We expected to gain client facing efficiencies but have been thrilled with the internal benefits it's had at our agency. We can scale so much more effectively now that we have standardized much of our processes through Employee Navigator. The software allows you to scale the technology used by larger employers into the small/middle market where it is most needed.

Cons: The software is constantly improving but that also comes means it's changing. Staying on top of all the new enhancements and features definitely requires an internal resource dedicated to the task but is worth it in the end.

This has been a fantastic tool that has enabled us to elevate our agency's services.

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The flexibility - we are able to control building, changing and updating our client's sites on the fly. We do not have to worry about submitting changes and waiting for the vendor to update the system. And the Customer Support team is extremely helpful and responsive. We have never had an ineffective or inefficient interaction with their team. They provide comprehensive training and a knowledge base that covers nearly every topic - from the most general question to very specific situations.

Cons: There really have been very few drawbacks. Where there are any gaps or situations that EN cannot accommodate, they tend to address those situations and make changes to their system.

Been using for 5 years, very easy to learn and they are always making enhancements

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, customization, constant updates. Payroll Integration. Complete HRIS. Use the system as you want for as little or as much as you want. Task management and employee interaction.

Cons: The system is yours to use as you want, this can be hard for some to grasp. Some carriers are not integrated yet, this is mainly because they are not up to the times of XML format. Employee navigator is working very hard to get more and more on board.

Employee Navigator cares about its user base!

Jan 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The pricing model allows us to offer this technology to many of our clients without a significant upfront investment. This provides our clients technology that significantly improves their overall efficiency and allows us to control the client experience.

Cons: I would like to see a more robust approach to testing and quality assurance. This would help us minimize the risk that a system setting has been incorrectly configured.

Capterra-loader

Great User Experience and consistently progressing.

Jan 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, constantly upgrading and user friendly. Ability to run multiple reports are amazing at the employer level. The Wall feature allows us to monitor daily activity from a single screen so ability to manage multiple clients is built in.

Cons: The cost increases substantially each year although still a great value. No integration with 401(k) benefits.

Overall: Affordable option that scales our systems and make it convenient for our clients.

The front end needs work with regard to navigation but the back end is where the real trouble lies.

Mar 07, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: This software has helped us launch and maintain our employee healthcare benefits platform. I like the ability of the software to engage our employees and allow them to manage the process of enrollment firsthand.

Cons: Accuracy of data management has been a real issue with this software. Information entered into Navigator at times has not translated into the actions intended. As a result, we've had to deal with rate issues, healthcare enrollments and cancellations being missed, and a host of reporting issues.

Overall: An automated healthcare enrollment portal for our contract employees.

Employee Navigator Review

Feb 28, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Value for the price. Great way to communicate with clients.

Cons: Learning curve is a little complex for the employees at our agency

Overall: We've been using Employee Navigator for several years now. The company is very dynamic and does a good job of meeting client's needs. The learning curve is a bit complicated and requires special training for staff, and that is a hurdle that we've had some difficulty with, but the functionality is great for the money. We really love the service too.

Recommendations to other buyers: Customer service is great!

Employee Navigator is a good solution for smaller employers.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Gives us the ability to provide our smaller clients with Employee Self Service. Great solution for employers who are still using paper. There is some on boarding which is helpful and the employers like the reporting.

Cons: The software has limitations around things like pending EOI amounts. Would also like to see more payroll integrations. All in all, it has its place.

Overall: As a large national broker, it gives us the opportunity to provide a self service solution for our smaller clients for little cost.

Best software and support value out there!

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use, intuitive, simple and elegant design

Cons: Minor issues not worth detailing. No software can do everything.

Overall: We use a lot of technology products in our business and Employee Navigator has provided us the best experience and value for investment by far. The product is constantly evolving to meet the needs of the users (brokers & employers) with updates released frequently. On top of that, they provide world class support.

Recommendations to other buyers: No software is going to do everything.

This is a great software for benefits

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it is easy to use. It was also easy to learn and to pull reporting. It helps to keep benefits organized and is a great tool for employees.

Cons: It does not work with all payroll software. If you happen to have a payroll provider, you will be asked to change to a payroll provider that works with employee navigator.

Overall: I am not sure if this question is about the company that I just reviewed or capterra. If it is for capterra, the benefits are that I can easily review companies.

Great Tool!

Jul 02, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This has been a great tool for tracking enrollments and reporting. However, we do sometimes run into problems with limitations on being able to setup certain types of contribution strategies, such as when an employer contributes "up to" a certain amount for benefits based on a percentage of a base plan, or when they want to do HSA contributions based on the difference in cost between two plans or if they want to have a matching contribution for the Health Savings Accounts. We have also run into issues with setting up Employer Sponsored basic life rates based on age banded rates (which some of the carriers are now doing). Other than that, it's been a great tool, and EE Navigator has been responsive to enhancement requests.

Great tool - empowers Brokers to quickly customize & implement their own online enrollment system.

Jun 24, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros:
* Tool is diverse and provides a lot of functionality for administering online benefit enrollment/compliance at an affordable price.
* Employees are presented with a user friendly interface during enrollment.
* Overall workflow of product is good.
* Vendor has worked hard to provide training videos, an online HR Guide, and various knowledge-base articles to support their product offerings.
*Customer Service is friendly and great to work with

Cons:
* Rapid growth in client base and growing demands to meet customer expectations occasionally result in reliability issues in newly released or enhanced features. However, when issues are reported, the vendor provides a quick turn-around on critical issues.

Employee Navigator is user-friendly

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Employee Navigator can be customized to meet your company's unique human resource needs. Keep track of your employees PTO, benefits, and other resources all in one spot.

Cons: Although the software is very user-friendly, it is very plain. It would also be nice to have Employee Review information in this portal.

I have had an overall positive experience with Employee Navigator

Jun 14, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that I am easily able to put in PTO and sick days in . It is also easy change and update information that I had added in previously.

Cons: I wish that there was a chat in this software so that I could ask my colleagues questions about certain admin information. Specifically HR colleagues.

Overall this is very good software - perhaps the best for smaller employers.

Jun 22, 2015
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: The price point and subscription model makes EN particularly attractive for benefit agencies. It is the only solution I have found that allows for no monthly minimum fees from end users and that is huge in the small and medium case market.
The software is VERY intuitive and easy to use. Right now I would say that support is the weak spot - response is sometimes a bit slow and I imagine that is due to growing pains and gearing up the hiring for same.
All of the new bells and whistles do come with an added cost - pretty much doubles the base price. But still a bargain compared to other solutions out there.

Asking for time off and signing up for the benefits for each year couldn't be easier!

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to log in and see my days off, benefit status, and get any insurance cards or plan numbers through the online portal or the app is great!

Cons: The android app is not reliably connecting, but the online version has been simple and easy to use for almost any HR need.

Employee Navigator....Best all around solution

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: EN is a super all around solution to your client's HR, on boarding, benefit enrollment, ACA reporting and agency efficiency tool. The beauty of EN is our ability to create and set up each client, which ensures fast turn around, quality of service, and delivering true value to our clients. Because we have a strong belief that we should know, love, use and support a single system, EN gives us the mots flexibility and customization to meet all of our client's needs.

Long time happy user

Aug 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using rules-based online enrollment and benefits admi software for eleven years now and we are on our third system. We've been with Employee Navigator for four years and we are delighted! The software has become incredibly easy to use even as it has grown deeper and deeper in features. Every one of our group clients is installed on Employee Navigator and we use it for all of our servicing, plus benefits enrollment. It's outstanding.

Great technology and an affordable solution for electronic enrollment/HRIS system

Jun 22, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This platform is great and the team at Employee Navigator continues to expand on the tools that continue to make it even better. While there is not a one solution fits all scenario, this comes pretty close for what we use it for. I gave it a four star for overall, because there are still some items that need enhanced to make it a five star. The ease of use and customer service is well beyond a 5 star. I highly recommend this technology.

Our experience has been excellent.

Jul 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is easy to use. Set up is not difficult and it is very "forgiving" if something is initially put in wrong and needs to be corrected. I always have a response from the customer service team within a 12 hour timeframe.

The only "con" is that there needs to be more variety in the options for voluntary life benefits. It's hard if the employer has more than one option. But there is a workaround, which is nice.

Broker Using Employee Navigator

Jun 22, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We love this product! It is the easiest benefits administration system our agency has come across, we can have groups and up running in a matter of hours, with the other vendors it takes weeks.

Vendor Response

by Employee Navigator on June 22, 2015

Thanks for the love Walter!

Great Enrollment and Onboarding System

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very pleased with how simple it is to set up accounts and get clients started. HR managers find the software to be very helpful and employees find the software is easy to use.

A Broker's Secret Weapon

Jun 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Here is a way to offer a "free" benefits administration system, ACA reporting and a platform to manage your open enrollments! It is the most affordable and comprehensive enrollment system I have found.

Versatile self service tool

Jun 24, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Versatile self service tool for brokers to share with their clients without an HRIS. Software is constantly evolving to meet the demands of ACA. Quick, thoughtful customer service team.

Very User Friendly

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to see all of my elections clearly and in one place.

Cons: I haven't experienced anything negative.

Overall: Using Employee Navigator to manage your own benefits package is fantastic. I can easily access and manage my elections throughout the year without feeling like I'm "bugging" my internal HR department.

seamless user experience

Mar 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: the dashboard is intuitive and easy to use for employees, and includes integrations for all of our other reporting software

Cons: it doesn't offer particular incentive for employees to get into the product more often than for open enrollment

Experience has been excellent!

Jun 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software program has met our needs and assisted a number of our clients in adopting a technology solution to provide operational efficiency.

Great system

Oct 05, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It has been a very easy to use system. The reports sometimes are a little confusing to create, it has taken me some time.

Employee Navigator Review

Aug 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that all of the benefits that your company provides is right there for you, so you can always refer back to it and I found it was very easy to request time off using the dashboard.

Cons: Our company has not used it for very long, only a few months as of right now, so I have yet to find thing that I don't like about the product.