# Employee Navigator Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Employee Navigator Software - reviews, pricing plans, popular comparisons to other Benefits Administration products and more.

Source: https://www.capterra.com/p/135330/Employee-Navigator/

---

# 

 Employee Navigator Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 20, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Employee Navigator

## What is Employee Navigator?

Employee Navigator is a benefits, HR, and compliance software for brokers and their clients. With Employee Navigator, brokers can now offer their clients a single solution to manage everything from benefits administration to onboarding and PTO. Best of all, because the system is self-service, we were able to lower the costs of the technology by over 90%, putting first class technology in the hands of every broker and employer in the United States.

## What is Employee Navigator used for?

[Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Human Resources](https://www.capterra.com/human-resource-software/)

Recognitions

Shortlist

Top alternative

Featured

Overall rating

Based on 183 user reviews

Reviews sentiment

Positive

93%

Neutral

4%

Negative

2%

Contact vendor  
for pricing

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

-   Human Resources / 2026
-   Benefits Administration / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Employee Navigator?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.employeenavigator.com&name=Employee Navigator)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Employee Navigator

4.6 (183)

VS.

[4.9 (4,844)](https://www.capterra.com/p/172127/Rippling/reviews/)

Starting Price

Contact vendor

Starting Price

$8

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (183)

Ease Of Use

4.9 (4,843)

Value For Money

4.7 (149)

Value For Money

4.8 (3,693)

Customer Service

4.6 (166)

Customer Service

4.7 (3,978)

## Employee Navigator alternatives

[4.3 (1,848)](https://www.capterra.com/p/86714/WebPay/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[4.4 (1,346)](https://www.capterra.com/p/130949/Paycom/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[4.6 (4,214)](https://www.capterra.com/p/131882/Gusto/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.6 (3,463)](https://www.capterra.com/p/110968/BambooHR/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/135330/Employee-Navigator/alternatives/)

## FAQs about Employee Navigator

Overview

### What problems does Employee Navigator solve?

Employee Navigator solves paper-based enrollment, manual carrier updates, scattered employee records, and missed compliance or eligibility tasks by centralizing onboarding, benefits enrollment, payroll and carrier integrations, reminders, and reporting. HR teams, benefits administrators, brokers, and small to midsize employers benefit most by reducing errors, handoffs, and administrative workload.

Answer based on 155 reviews

Overview

### Which roles and teams benefit most from Employee Navigator?

Employee Navigator is most used by HR teams, benefits administrators, and broker account managers who handle onboarding, benefits enrollment, and employee records in one place. Finance and operations leaders use it to support payroll accuracy, compliance, and reporting, while executives and owners rely on streamlined administration and clearer workforce oversight.

Answer based on 177 reviews

Overview

### What company size and industries is Employee Navigator built for?

Employee Navigator is built for small businesses, which make up 79% of reviewers, and it serves insurance firms most often at 51%. The platform is intended for organizations with 10 to 10,000 lives, with additional use among midsize businesses at 13%, enterprises at 9%, automotive at 4%, and hospital and health care at 4%.

Answer based on 181 reviews

Features and Usability

### What are the key features of Employee Navigator?

Employee Navigator includes core HR and benefits features such as employee management, online benefits enrollment, onboarding, ACA reporting, and an employee self-service portal. Differentiating capabilities include payroll and carrier integrations, compliance tracking, customizable dashboards and reports, plus time off and PTO tracking for day-to-day administration.

Answer based on 61 reviews

Integrations

### Which third-party tools and platforms does Employee Navigator integrate with?

Employee Navigator integrates with 6 third-party tools, centered on payroll and HR systems. Reviewer mentions most often cite Paylocity and Paycor, along with Proliant, iSolved, and ADP Workforce Now. Official catalog data also lists Auto Decision Platform, covering payroll data exchange, benefits enrollment updates, and employee record sync.

Answer based on 32 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Employee Navigator?

Employee Navigator offers live online sessions, webinars, videos, and documentation, which help teams learn the platform in stages. New users and nontechnical staff often find day-to-day navigation manageable after guided training, while admins, prime users, and builders usually need more time to master setup, reporting, and advanced configuration.

Answer based on 25 reviews

Getting Started and Support

### What customer support options does Employee Navigator offer, and how do users rate the experience?

Employee Navigator offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users generally describe support as responsive, knowledgeable, and easy to reach, with replies often arriving within hours or by the next day. Some users report slower responses at times and difficulty finding answers in the help center or community.

Answer based on 86 reviews

Ease of use

### How easy is Employee Navigator to use?

Employee Navigator feels easy to learn for many HR teams and employees, especially during benefits enrollment and onboarding. The interface is generally clear, guided, and searchable, with helpful integrations and support, though some brokers and advanced admins mention a learning curve when managing complex setups or many options.

Answer based on 56 reviews

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Online Benefits Enrollment

4.8 (62)

91.94% of 62 reviewers that rated this feature as important or highly important

It gives you a simple, paperless enrollment process that employees find intuitive and easy to navigate. Some reviewers find the step-by-step guidance, payroll integration, and reduction in manual work especially valuable for both HR and employees.

Employee Benefits Administration

4.7 (53)

86.79% of 53 reviewers that rated this feature as important or highly important

With this capability, you can manage all benefit plans in one place, automate processes, and easily track employee elections. Reviewers appreciate the integration with payroll and HRIS systems, user-friendly access for employees, and time savings for HR teams.

Health Insurance Administration

4.8 (49)

87.76% of 49 reviewers that rated this feature as important or highly important

Set up and manage health insurance benefits for employees

Employee Database

4.8 (44)

81.82% of 44 reviewers that rated this feature as important or highly important

Electronic storage of staff/employee contact information and job status in a centralized repository

Reporting/Analytics

4.4 (43)

69.77% of 43 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Benefits Dashboard

4.6 (41)

78.05% of 41 reviewers that rated this feature as important or highly important

Use a dashboard to view benefits that are selected by employees or offered by employers

Employee Navigator 41 features

Collect data and compile reports to stay in compliance with Affordable Care Act requirements

Define levels of authorization for access to specific files or systems

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Use a dashboard to view benefits that are selected by employees or offered by employers

Record employee's benefit plans and selections throughout career progression

Manage mandated benefit continuation for employees who no longer work for the company for a limited time period

Manages compensation such as salary, bonus, and benefits processes, aligning with policies

Track and manage adherence to policies for any service, product, process, or supplier

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Determine what amounts employees should contribute towards their benefits from each paycheck

Set up and manage short and/or long term disability insurance benefits

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

With this capability, you can manage all benefit plans in one place, automate processes, and easily track employee elections. Reviewers appreciate the integration with payroll and HRIS systems, user-friendly access for employees, and time savings for HR teams.

Electronic storage of staff/employee contact information and job status in a centralized repository

Track employee schedules, availability, and performance across projects and tasks

Process of familiarizing new employees with the company, their position, and responsibilities

Online portal where employees can access and track their own information

Centralized storage for employee data, records, and performance metrics

Gateway through which employees can access the system

Set up and manage health insurance benefits for employees

Compliant with HIPAA, which sets standards for sensitive patient data protection

Automates core HR functions such as talent management, employee evaluation and learning management

Set up and manage health savings and flexible spending accounts for your employees

Manage and track employee attendance

Set up and manage life insurance benefits for your employees

Access the system via a mobile application

Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

It gives you a simple, paperless enrollment process that employees find intuitive and easy to navigate. Some reviewers find the step-by-step guidance, payroll integration, and reduction in manual work especially valuable for both HR and employees.

Manage employee salary processes, data, taxes, and records administration efficiently

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Set up connections to third-party platforms to improve business processes

Track and manage employee time-off, vacation, and sick leave requests

Tools that allow employees to request/schedule time off

Request, track, and manage time off requests and vacation time

Get Advice

We can help you find the software with the features you need.

Features

4.4 (174)

4.4

Based on 174 reviews

## Pricing

Value for money

4.7 (149)

[View pricing plan details](https://www.capterra.com/p/135330/Employee-Navigator/pricing/)

Enhanced

Contact sales

It includes:

-   ACA Reporting
-   Basic Enrollment
-   Benefits Communication
-   Modern Carrier
-   Plus $500/Yr Support
-   TPA & Payroll Integrations

Enhanced Plus

Contact Sales

It includes:

-   834 EDI Files\*
-   ACA Reporting
-   Basic Enrollment
-   Benefits Communication
-   Modern Carrier
-   Plus $500/Yr Support
-   Third Party Apps
-   TPA & Payroll Integrations

Elite

Contact sales

It includes:

-   834 EDI Files\*
-   ACA Reporting
-   Basic Enrollment
-   Benefits Communication
-   Enrollment Assistance Tool
-   Modern Carrier
-   New Hire Onboarding
-   Plus $750/Yr Support
-   PTO & Vacation Tracking
-   Recurring Task Management
-   Third Party Apps
-   TPA & Payroll Integrations

Platinum

Contact sales

It includes:

-   $0 PEPM for 834 EDI
-   834 EDI Files\*
-   ACA Reporting
-   Basic Enrollment
-   Benefits Communication
-   Enrollment Assistance Tool
-   Modern Carrier
-   New Hire Onboarding
-   Plus $750/Yr Support
-   Priority Phone Support
-   PTO & Vacation Tracking
-   Recurring Task Management
-   Third Party Apps
-   TPA & Payroll Integrations

Value for money

4.7 (149)

4.7

Based on 149 reviews

## Integrations

[

Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[

Paylocity](https://www.capterra.com/p/86714/WebPay/)[

Auto Decision Platform](https://www.capterra.com/p/173166/ADP/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (166)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (166)

4.6

Based on 166 reviews

## User reviews

Overall rating

4.6

Based on 183 reviews

Filter by rating

5(120)

4(51)

3(8)

2(3)

1(1)

Mentioned topic

Sorted by most recent

PB

P B.

Consultant

Insurance

### "Very Poor online support "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

3/10

July 17, 2026

absolutely horrible support-We have attempting now for a week to get the login issue corrected and none of the call support can help. then instead of having a better support available they want to send and email, hide behind inept company support and then oh we'll contact you VERY POOR CUSTOMER SUPPORT I HAVE WASTED OVER 6 HOURS THIS WEEK. enavigator owes me $2,500 in LOST TIME/REVENUE

Pros

at this point nothing - why would i write anything good when all they do is say as part of our process........

Cons

EN support for online access is HORRIBLE. username/passwords are kicked out weekly. downloading the verification software is also done with NO assistance from a technical support staff

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CT

Courtney T.

HR Manager

Hospitality

### "Great Reports and Ease of Use for Manager and Employee"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 10, 2026

Overall, Employee Navigator was a great switch. The switch from our past platform was involuntary, but I am really glad it happened. The layout and features on Navigator are much better and the reporting is very easy.

Pros

Easy! Employee Navigator makes benefit administration effortless. It's a very modern software that is very clean and professional.

Cons

At first, notifications were wonky. They would turn off without my approval, but I was able to contact customer support and get that fixed quickly.

Switched from

[Ease](https://www.capterra.com/p/156433/EaseCentral/)

Our insurance broker was switching, so we were forced to make the switch.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JH

Julia H.

HR Generalist

Real Estate

### "HR Generalist"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 1, 2026

The overall experience with Employee Navigator has been pretty seamless! Client Service is great, the website is easy to navigate and learn, and I feel comfortable asking questions if I have any.

Pros

As a new user, Employee Navigator has been very easy to learn and easy to navigate. I had training with an account manager before being able to use, which was very helpful! I appreciate that it's not as clunky as other platforms.

Cons

At this time, I haven't experienced any issues with Employee Navigator. My only real feedback is that I wish there were more automated message or email templates that could be sent directly from Employee Navigator pertaining to new employee benefit reminders.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BA

Brenda A.

Director of Human Resources

Education Management

### "Very Good Benefits Portal"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 26, 2026

It has been a great experience, we partner with Benechoice and they were able to setup the system so that it functions properly.

Pros

The ease and convenience of the platform makes it easy for our team members to enroll and make changes to their benefits.

Cons

n/a

Switched from

[Ease](https://www.capterra.com/p/156433/EaseCentral/)

Ease is no longer active, they transferred our account to EmNav

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Carla G.

Accounting and Administration Sr Coordinator

Non-Profit Organization Management

### "I would recommend Employee Navigator"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 20, 2026

Overall since switching to this platform 2 years ago I have had a great experience. It syncs with Paylocity and has had no issues.

Pros

I like that it is very user friendly and fast to update changes. The system will sync and update usually within a day to reflect changes.

Cons

There have been times where I will update directly in Employee Navigator but the changes will not occur if you do not make them in CRM first.

Switched from

[Ease](https://www.capterra.com/p/156433/EaseCentral/)

Their system was not efficient for the value we were paying

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KK

Kate K.

HR Manager

Education Management

### "reliable and efficient platform!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 19, 2026

Employee Navigator has been a reliable and efficient platform for managing benefits administration and core HR functions. It provides a centralized system that streamlines onboarding, enrollment, and employee data management, which has significantly reduced administrative workload and improved overall accuracy. The user interface is intuitive, making it easy for both HR teams and employees to navigate without extensive training.

Pros

Intuitive and user-friendly interface that makes navigation easy for both administrators and employees Streamlined onboarding and benefits enrollment process, reducing manual work and errors Strong integration capabilities with payroll and carrier systems, improving overall data accuracy

Cons

Limited flexibility in certain areas, such as benefits configuration or field customization User permissions and role management can feel restrictive or not granular enough Some processes are not as intuitive as expected, requiring additional training or support

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

YB

YURI B.

HR

Construction

### "EMPLOYEE NAVIGATOR REVIEW"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 13, 2026

OUR OVERALL EXPERIENCE HAS BEEN THAT IT IS A GOOD EASY PROGRAM BUT IT JUST DOESN'T DO EVERYTHING THAT WE NEED IT TO DO.

Pros

THE PROS OF EMPLOYEE NAVIGATOR IT IS EASY TO USE AND IT'S A GREAT SYSTEM TO SEND A LINK AND FILL OUT OPEN ENROLLMENT FORMS.

Cons

THE CONS OF EMPLOYEE NAVIGATOR ARE THAT THE SYSTEM DOESN'T REALLY TALK TO THE HEALTH CARE PROVIDERS. YOU STILL HAVE TO DO THE WORK.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

Human Resources Manager

Non-Profit Organization Management

### "Employee Navigator, Employee Friendly"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 9, 2026

Ease, flexibility, reporting aspects, benefits administration at a glance, and a great tracking and reporting platform.

Pros

Employee Navigator provides staff with easy access to their health benefits and is an excellent resource during open enrollment.

Cons

There is really nothing negative to say about this product, staff, and management enjoy the ease and flexibility.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Heather F.

HR Generalist

Warehousing

### "Successful navigation with Employee Navigator!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 6, 2026

Overall, very good. We even integrated Employee Navigator with Paylocity, which was super simple on both sides, and has served us well.

Pros

Employee Navigator is easy to use and I like how the homepage is laid out. It is especially helpful to see HR tasks listed right on the home screen, so it catches my attention when I log in.

Cons

We use Employee Navigator through American Health and Wellness, so I don't receive notifications directly; instead, they go to our benefits specialist at AHW. I would love to see a way for both myself and AHW to receive email notification regarding tasks/updates, etc.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ML

Mackenzie L.

HR Manager

Health, Wellness and Fitness

### "Employee Navigator overall good!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

4/10

March 3, 2026

Overall I enjoy using it, I wish that it pulled more information over like phone numbers or employment status.

Pros

It’s relatively easy to use and it easily inter-grates with most HRIS systems which is helpful for HR professionals.

Cons

I do not like that the feed isn’t always the best from one system to another. It sometimes doesn’t pull all the information.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/135330/Employee-Navigator/reviews/)

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