# Employee Navigator Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Employee Navigator the right Benefits Administration solution for you? Explore 182 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135330/Employee-Navigator/reviews --- Employee Navigator 4.6 (182) [View alternatives](https://www.capterra.com/p/135330/Employee-Navigator/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 29th, 2026 # Reviews of Employee Navigator Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews NS Nora S Director of Human ResourcesCivil Engineering, 51 - 200 employeesUsed the software for: More than 2 years. “Open enrollment process is a breeze, ability to customize dashboards and materials, great support, and Integration with our HRIS Paycor.“ June 30, 2025 AO Amy O Payroll and Benefits ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “At times, information does not flow over correctly or things are not setup to our company specifications. “ December 26, 2025 EC Emily C VP of HRHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “We have used Employee Navigator for the past 3+ year and we are extremely happy with its functionality. As I previously stated, it has cut out a lot of the leg work for me and automated our benefits process which is a huge plus for us.“ November 4, 2025 KK Kate K HR ManagerEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “User permissions and role management can feel restrictive or not granular enough“ March 19, 2026 KK Kate K HR ManagerEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Streamlined onboarding and benefits enrollment process, reducing manual work and errors“ March 19, 2026 KK Kate K HR ManagerEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Some processes are not as intuitive as expected, requiring additional training or support“ March 19, 2026 NS Nicole S CFOConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “It connects directly to our payroll system and always has up-to-date, accurate information.“ February 16, 2026 KC Karen C Payroll and Benefits ManagerMuseums and Institutions, 201 - 500 employeesUsed the software for: More than 2 years. “There are a couple of deduction codes that aren't able to feed over to my payroll system, and I have to manually update them. “ May 14, 2025 ## Showing most helpful reviews Showing 1-25 of 182 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emmanuel K. Sr. Business Admin Automotive Used the software for: 2+ years ### "Employee Navigator is Great!" December 15, 2025 5.0 Overall a great product that I would recommend. The service is great too. It has definitely made things easier for us. Pros The ease of use and the integrations and capabilities of the product. The open enrollment has made it easier for us as well. Cons Sometimes we run into minor errors with the system but very rarely but has been resolved with the escalation team. Review Source BA Brenda A. Director of Human Resources Education Management Used the software for: 1-2 years ### "Very Good Benefits Portal" March 26, 2026 5.0 It has been a great experience, we partner with Benechoice and they were able to setup the system so that it functions properly. Pros The ease and convenience of the platform makes it easy for our team members to enroll and make changes to their benefits. Cons n/a Switched from [Ease](https://www.capterra.com/p/156433/EaseCentral/) Ease is no longer active, they transferred our account to EmNav Review Source CH Christina H. HR Director Construction Used the software for: 2+ years ### "Worth it after the set up" November 24, 2025 3.0 We have loved the user friendly process from the Employee side but from the set up standpoint or the changing from year to year, it is cumbersome and not fun to work with. We have had an expert at Employee Navigator set up our product and it is still rough. Pros We went from Paper enrollment forms to having everything online and easy to use and see. The reports that were then at your fingertips were amazing! Cons Software is limited and confusing to set up. We have been using it for 3 years and it still isn't set up correctly and with all the kinks worked out. Review Source KK Kate K. HR Manager Education Management Used the software for: 2+ years ### "reliable and efficient platform!" March 19, 2026 4.0 Employee Navigator has been a reliable and efficient platform for managing benefits administration and core HR functions. It provides a centralized system that streamlines onboarding, enrollment, and employee data management, which has significantly reduced administrative workload and improved overall accuracy. The user interface is intuitive, making it easy for both HR teams and employees to navigate without extensive training. Pros Intuitive and user-friendly interface that makes navigation easy for both administrators and employees Streamlined onboarding and benefits enrollment process, reducing manual work and errors Strong integration capabilities with payroll and carrier systems, improving overall data accuracy Cons Limited flexibility in certain areas, such as benefits configuration or field customization User permissions and role management can feel restrictive or not granular enough Some processes are not as intuitive as expected, requiring additional training or support Review Source NS Nicole S. CFO Construction Used the software for: 2+ years ### "Employee Navigator Makes Open Enrollment Easy" February 16, 2026 5.0 Navigator has been super smooth and easy to use, I make sure any broker I work with utilizes this product for a seamless transition and easy benefits enrollment period. Pros Employee Navigator is a great system to track employee benefits. It connects directly to our payroll system and always has up-to-date, accurate information. It is easy for both the employees and the employer to use during open enrollment. All the benefits documents are easy to find and running enrollment reports are super easy. Cons The only problem I have is that I wish there were more report options, like some to show employer vs employee cost of covereage. Review Source CL Codi L. HR Guru Transportation/Trucking/Railroad Used the software for: 2+ years ### "Streamline Enrollments and Automation " October 15, 2025 5.0 The overall experience with Employee Navigator has been very positive with excellent customer support. Employee management is much simpler now and has streamlined our processes. This is a great value in time management for cost. Pros Employee Navigator is a valuable resource for automation between multiple systems. It is a secure platform for benefit enrollments to be sent to insurance carriers, as well as employee payroll. Cons I honestly do not have anything negative to say. The integration team worked out all issues before production. We have had a very easy transition with the entire process. Review Source DL Dawn L. Practice Administration Hospital & Health Care Used the software for: 2+ years ### "Employee Navigator ROCKS!" November 24, 2025 5.0 Our overall experience with Employee Navigator is excellent! It helps us keep track of our benefits - from Open Enrollment to changes in premiums. I can't imagine our lives without it! Pros There are so many wonderful things about Employee Navigator, I don't even know where to begin! It integrates seamlessly with our payroll software and keeps up with all of our employee benefit changes, even the smallest changes, such as a premium change due to a salary change. It allows us to roll out our new plans during Open Enrollment and helps us track compliance. It's also at a price point that makes it worth every penny! Cons There aren't many things I don't like about Employee Navigator, it is easy to use and nearly foolproof. It has yet to let me down. Review Source YB YURI B. HR Construction Used the software for: 2+ years ### "EMPLOYEE NAVIGATOR REVIEW" March 13, 2026 4.0 OUR OVERALL EXPERIENCE HAS BEEN THAT IT IS A GOOD EASY PROGRAM BUT IT JUST DOESN'T DO EVERYTHING THAT WE NEED IT TO DO. Pros THE PROS OF EMPLOYEE NAVIGATOR IT IS EASY TO USE AND IT'S A GREAT SYSTEM TO SEND A LINK AND FILL OUT OPEN ENROLLMENT FORMS. Cons THE CONS OF EMPLOYEE NAVIGATOR ARE THAT THE SYSTEM DOESN'T REALLY TALK TO THE HEALTH CARE PROVIDERS. YOU STILL HAVE TO DO THE WORK. Review Source KV Katie V. HR Generalist Automotive Used the software for: 2+ years ### "Employee Navigator - Generally Worth it!" October 6, 2025 4.0 Overall, the value is high for the price point. Our rep who works with us makes the easy of use high and I never doubt that all of our company and employee information is guarded with the highest level of security. I enjoy the privacy aspect of the system Pros Employee Navigator is a solid platform that allows for ease of open enrollment. Onboarding employees is easy because the home page notifies me as an administrator of what needs to be done. I can easily verify addresses and push through information that is pressing. Cons At my company we use the integration, and sometimes that causes redundant work (ex. having to state that an employee is full time twice or verifying the state that payroll is processed in twice.). That can be challenging at times when I want to move quickly. Review Source EC Emily C. VP of HR Hospital & Health Care Used the software for: 2+ years ### "Streamlines the benefit process- a win win!" November 4, 2025 5.0 It has been great thus far! We have used Employee Navigator for the past 3+ year and we are extremely happy with its functionality. As I previously stated, it has cut out a lot of the leg work for me and automated our benefits process which is a huge plus for us. Pros Employee Navigator makes our benefit process very easy. From new hire enrollments to open enrollment, it has cut out the leg work and made it so easy for these things to be completed on both the employee and employer end. It is integrated with our HRIS system, Paylocity, so it receives updates on things like name/address changes, new hires, and terminations and applies them in real time. It has automated a lot of the process that we used to do manually so it has also saved our company time and money! Cons The reporting functioning can be really hard to navigate if you don't know some of the terms that are being used for report names, or where to find specific reports. Review Source VR Verified Reviewer HR Assistant Construction Used the software for: 2+ years ### "Accessible! " November 12, 2025 5.0 Pleasant. User friendly. Accessible. Simple, and walks you through every step of the way. I like that it can integrate with Paylocity. Pros Its super simple and user friendly. Literally walks you through every step of the way. It flows nicely with Paylocity so everything is consistent. Cons I wish the custom reporting was a little more user friendly. Other than that I have no complaints about it. Review Source SN Susan N. Sr. HR Specialist Automotive Used the software for: 6-12 months ### "Great Benefits Platform!" May 13, 2025 4.0 Employee Navigator works very well for our company. Our employees don't have any issues with electing their benefits and admin has no issues on the back end. Pros Employee Navigator is easy to set up and navigate. It has integrations set up with nearly every carrier we have plans with. Cons We haven't came across any specific part of Employee Navigator that we did not like. Everything has been working well. Switched from [Ease](https://www.capterra.com/p/156433/EaseCentral/) Ease was purchased by Employee Navigator. Review Source SC Sherri C. Human Resources Business Partner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great site" December 23, 2025 5.0 Employee navigator saves time and is user-friendly for those who are not so tech-savvy. Employees can log in to view their previous contributions and move forward into the next benefit year. Pros The website is easy to navigate, and you do not have to worry about paper. all your elections are in one spot Cons I do not see any cons at this point when using employee navigator. It works very well. Employees have no issue logging on Review Source KC Kasey C. Operations Director Education Management Used the software for: 2+ years ### "Employee Navigator" November 21, 2023 5.0 My overall experience with Employee Navigator has been very postive. From the initial training to all of the available webinars and recordings to the support and the actual system itself, it is a well oiled machine! The bar has been set and I rarely use another system without expressing frustration that they don't have the options or setup that Employee Navigator does. Pros I love how easy Employee Navigator is to use. The system is very intuitive and able to calculate eligibility in a number of ways and account for a variety of unique circumstances. The enroller view looks just like the employee view and makes it easy for the enroller to see exactly what is being elected for only that specific new hire or open enrollment window. There is no guessing. The timeline tracks every action to an employee profile or election which makes it very easy to know exactly what happened and who was signed in to complete that action. Employee Navigator is constantly adding new partners for data integrations. Support is amazing. They are always friendly, helpful and responsive and if they aren't certain of an answer, they will work until they have an answer. The help pages are are easy to search and to understand and always link to other things that you might want or need to know about your topic. Employee Navigator is always a positive experience. Cons Because you have to be a premier user to call Support, there are times when I am working with another group and they can't specifically help me if I am not the premier user on that group. I understand why they have the premier users, but it would be great if they could still help me with the specific group as long as I am a premier user on another account. Review Source RK Rana K. HR Technology and Compliance Manager Insurance Used the software for: 2+ years ### "Employee Navigator Technology is Easy as 1-2-3!" May 9, 2023 5.0 My clients love Employee Navigator and their employees find it easy to use and quick to make changes or enroll in benefits. The Onboarding platform is also very straightforward and easy to use. Pros How easy it is to use, navigate through and find what you need quickly. How easy it is to build the plans and the instructions are straight forward, but the best thing about Employee Navigator is the Support Team and the quick response time in submitting a ticket or speaking with someone on the phone and getting an immediate response. the support team is amazing, you will not find any other software platform that provides better service! They are exceptional! Cons Not sure, some of my clients want the ability to add unique programming but that is about all I can think of. Review Source TE Tiffany E. Lead Benefits Administration Specialist Insurance Used the software for: 2+ years ### "Enjoying Employee Navigator" August 12, 2022 5.0 Overall, our experience with Employee Navigator has been outstanding compared to other benefit administration solutions. The Navigator Support Team is incredibly helpful, knowledgeable and receptive to suggested system changes. Employee Navigator has allowed us to increase business and provide long-term technology solutions to companies in need of an easy, friendly, straightforward system. Pros The ability to manage employees and benefits is extremely simple. Cons The main con about Employee Navigator is how long it takes to implement feature enhancements. Alternatives considered [Ease](https://www.capterra.com/p/156433/EaseCentral/) Review Source LE Leslie E. HR Technology Coordinator Insurance Used the software for: 2+ years ### "I've loved Employee Navigator since 2014" September 10, 2019 5.0 I started using Employee Navigator back in 2014. I currently build and maintain three Employee Navigator portals for three Insurance brokers across the state of Florida. I love how I can customize Employee Navigator to accommodate the needs of several different business types. I have lawyers, executives, truck drivers, teachers and hair styles all logging into Employee Navigator and using it with ease. The only thing I love more than this software are the people at the help desk. If I run into any issues I can call. One day I was in tears and poor Max had to calm me down, then helped me fix my problem. If I have a difficult issue that can't be resolved on the phone, I get escalated to Tier Two. My turn around time with Tier Two is usually with in a day. The entire support team is friendly and dedicated to solving my issues so I can continue on with my day. Pros Employee Navigator is visually attractive. I am able to locate employee information quickly. I love the Voluntary Life toggles, those are fun to play with. One of my favorite features is when you change Coverage Level from Employee to Employee Spouse the per pay period deductions change instantly. Lastly I am loving the Third Party App, hooking up a partner is easy and reduces my clients work flow. Cons The I-9 feature in Tasks is useless. This feature gives the illusion that the employee and the client have completed the I-9, when all it has really done is make the employee enter the same information twice. Once in Employee Navigator then again when they go through the E verify process. I discourage everyone from using this feature. Reason for choosing Employee Navigator Back in 2014 I actually signed the paperwork to move over to Zenafits. My insurance broker came to my office and had Employee Navigator do an online demo me. I decided to give my broker a chance with Employee Navigator. Boy am I glad I did! I used it in my company for On Boarding, Open Enrollment and PTO. It was easy for me to use. Review Source AB Austin B. Director of Commercial Lines Insurance Used the software for: 2+ years ### "Employee Navigator Rocks!" April 20, 2021 5.0 I use this software every single day. It is integral to our business, and to my process as an outside sales representative. We would not be nearly as successful without it. I cannot recommend it enough to anyone who is looking for a new benefits administration software. Pros Employee Navigator has given us the ability to stay on the razors edge when it comes to benefits administration. It is hard to calculate the amount of time we save when providing services to our clients. It allows me, an outside sales rep, to confidently say that we have the best benefits administration technology on the market, a true differentiator when it comes to closing deals. We always say that employee navigator provides a robust benefit for both our agency, and the client! Cons The one caveat to using the software is that you MUST have at least 2 master users in the agency. We spend 2 weeks during onboarding training on this software, time that allows us to get a grasp of the capabilities but not nearly enough time to be proficient in the program. The only downside is that due to the complexity of the software, projects often get funneled through 1 person in the organization. This might sound like a silver-lining downside, but during the busy 4th quarter months, it does become a bit more apparent. Review Source CV Cindy V. Technology Manager Insurance Used the software for: 2+ years ### "Employee Navigator" February 29, 2024 5.0 I love working in a system that does everything that you need to do your job. They have a Knowledge Base available to research any topic you need. They have a little HELP button that stays on your screen. If you need help on anything you just type in a word or two and it takes you to an article on that subject and gives you several options. There is also a university on-line that offers very informative, easy learning to do your job. Also they offer Webinars all the time to keep you updated and in the know. And every 2 years they have a three day conference that is full of information, learning, socializing and fun. It is really nice to meet the people who work at EN and put a face with a name. Very professional! Pros Love the reporting. So many ways to run a report and get what you need. Also love Customer Support. Everyone is so professional and knowledgeable and patient with you. Cons PTO section. Haven't mastered that part yet. But I know that the Help Desk is there to help me when and if I need them. Review Source BM Bill M. District Corrdinator Insurance Used the software for: 2+ years ### "Employee Navigator Benefit Administration" June 16, 2021 5.0 Enrollment Issues. The need to self enroll. It is easy system for brokers and plan administrators to understand. Pros I like the simplicity of use. The knowledge base is outstanding. The service and support teams are excellent as well. It is nice to have people in this field that understand what we encounter daily. Cons I like to see more groups in the Data Exchange XML. Reason for choosing Employee Navigator N/A Switched from [Selerix](https://www.capterra.com/p/155645/BenSelect/) Service and Simplicity of use Review Source TP Trina P. Employee Navigator Specialist Insurance Used the software for: 2+ years ### "Employee Navigator is an excellent software program!" June 23, 2021 5.0 Our company has been using Employee Navigator for about 6 years now and we couldn't be more pleased with the product! It is a true time saver and the carrier integrations are a HUGE part of that. I would highly recommend this product if you're looking for a great Ben Admin software! Pros One of the things I like about Employee Navigator is it's ease of use (very user friendly). Most importantly though is the fact that the staff at Employee Navigator is second to none in customer service! They have very experienced, knowledgeable staff that is always eager to help and walk you through any questions you might have. You actually get to talk to a REAL, LIVE person! You don't get sent to a voice mail or have to talk to a robot that makes you punch in a bunch of numbers before you get to talk to a real person! Cons The only thing Employee Navigator might improve on is some of their onboarding processes. However, I must say that they are ALWAYS willing to listen to their brokers and take their suggestions and are constantly improving that side of the product. Review Source CO Catherine O. Account Manager Insurance Used the software for: 2+ years ### "User Friendly" October 2, 2023 5.0 Pros Employee Navigator is so user friendly. All our clients love how easy the system is to use. It is like a huge filing system for all their employee benefits. It assists our clients/HR users in keeping track of their employee benefit elections and makes Open Enrollment less stressful. Cons Like all benefit administrative and HR management systems there are some cons. You have to pay attention when setting up certain plans, such as short-term and long-term disability, and life insurance. However, I will say that the Employee Navigator customer service is top notch and will do their best to fix any issues you run into. Review Source LA Lee A. Broker/Benefits Consultant Insurance Used the software for: 2+ years ### "Using Employee is a NO Brainer for me." August 25, 2022 4.0 Pros It is very user friendly and if you need help, you can call and talk with a live person-Not a robot or an automated attendant. Cons The retirement and voluntary life features are not the best and need some work. But they do work ok as they are. Review Source VR Verified Reviewer Senior Account Executive Insurance Used the software for: I used a free trial ### "Lots of training, lots of fields" February 9, 2021 4.0 So far during the free trial it has been a lot of training and waiting and training and waiting - I wish it was more doing. I feel stuck and in a holding pattern right now, maybe that will change when I am able to begin working in it full time. Pros There is a lot of customization that can be done, and a lot of reports that you can pull. It also seems to integrate with a lot of carrier enrollment systems - that is a huge plus. Cons The training is a very long process - broken out by certain aspects of the system that you learn by watching then learn by doing in front of a trainer. This process of learning is just really long - I want to be able to get to work on day one, not have to wait weeks to be able to be in the system. One other thing, not having carrier applications in the system is hard - it is definitely a con over other systems as members want and carriers want the actual application filled out. And last it is strange to have one system administrator - or what they call prime user for an agency. My co-workers can't call with questions, they have to direct them to one user who has access to the customer service with Navigator. It causes a lot of work for our prime user. Switched from [Ease](https://www.capterra.com/p/156433/EaseCentral/) Cost - this change was 100% due to cost. Review Source CB Cassidy B. HRIS Administrator Insurance Used the software for: 2+ years ### "#1 HRIS Platform" December 10, 2019 5.0 My experience with Employee Navigator has been stellar since day one. As the agency's first HRIS Administrator, I've witnessed the many ways EENAV shines; broker support and security are top-notch, I personally save 10-20 hours per workweek in account administration alone, and my clients' accounts have never been more accurate. Check out EENAV's first case study on WC Dillon Co. \[SENSITIVE CONTENT HIDDEN\] Pros Employee Navigator is a game changer for our clients and gives us competitive edge over other insurance brokers. This central system provides solutions for companies of all sizes and industries, with streamlined open enrollment and new hire onboarding processes, ACA reporting and e-filing, simplified payroll and carrier integrations, PTO management and compliance. Employee Navigator is truly the BEST HRIS PLATFORM on the market today! Cons Nothing. I honestly cannot think of one con! Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Employee Navigator Price, quality and level of support. Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Human Resources](https://www.capterra.com/human-resource-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.