--- title: "Employee Navigator Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Employee Navigator the right Benefits Administration solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135330/Employee-Navigator/reviews/" page_type: "reviews" language: "en" --- Employee Navigator 4.6 (184) [View alternatives](https://www.capterra.com/p/135330/Employee-Navigator/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Employee Navigator Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews NS Nora S Director of Human ResourcesCivil Engineering, 51 - 200 employeesUsed the software for: More than 2 years. “Open enrollment process is a breeze, ability to customize dashboards and materials, great support, and Integration with our HRIS Paycor.“ June 30, 2025 PB P B ConsultantInsurance, 11 - 50 employeesUsed the software for: Less than 6 months. “then instead of having a better support available they want to send and email, hide behind inept company support and then oh we'll contact you“ July 17, 2026 EC Emily C VP of HRHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “We have used Employee Navigator for the past 3+ year and we are extremely happy with its functionality. As I previously stated, it has cut out a lot of the leg work for me and automated our benefits process which is a huge plus for us.“ November 4, 2025 KK Kate K HR ManagerEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “User permissions and role management can feel restrictive or not granular enough“ March 19, 2026 KK Kate K HR ManagerEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Streamlined onboarding and benefits enrollment process, reducing manual work and errors“ March 19, 2026 KK Kate K HR ManagerEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Some processes are not as intuitive as expected, requiring additional training or support“ March 19, 2026 NS Nicole S CFOConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “It connects directly to our payroll system and always has up-to-date, accurate information.“ February 16, 2026 KC Karen C Payroll and Benefits ManagerMuseums and Institutions, 201 - 500 employeesUsed the software for: More than 2 years. “There are a couple of deduction codes that aren't able to feed over to my payroll system, and I have to manually update them. “ May 14, 2025 ## Showing most helpful reviews Showing 1-25 of 184 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emmanuel K. Sr. Business Admin Automotive Used the software for: 2+ years ### "Employee Navigator is Great!" December 15, 2025 5.0 Overall a great product that I would recommend. The service is great too. It has definitely made things easier for us. Pros The ease of use and the integrations and capabilities of the product. The open enrollment has made it easier for us as well. Cons Sometimes we run into minor errors with the system but very rarely but has been resolved with the escalation team. Review Source VR Verified Reviewer Human Resources Manager Non-Profit Organization Management Used the software for: 2+ years ### "Employee Navigator, Employee Friendly" March 9, 2026 5.0 Ease, flexibility, reporting aspects, benefits administration at a glance, and a great tracking and reporting platform. Pros Employee Navigator provides staff with easy access to their health benefits and is an excellent resource during open enrollment. Cons There is really nothing negative to say about this product, staff, and management enjoy the ease and flexibility. Review Source AO Amy O. Payroll and Benefits Manager Non-Profit Organization Management Used the software for: 2+ years ### "Skip Employee Navigator For Small Companies" December 26, 2025 2.0 Employee Navigator is ok. I think it would be useful for a large company, but for a smaller 75-100 employee company I would rather keep control of the benefit administration rather than going through Employee Navigator. Pros It is a good tool for open enrollment and to view employee benefits eligibility dates and enrollments. Cons At times, information does not flow over correctly or things are not setup to our company specifications. We rely on our third party benefits administrator to setup open enrollments and benefit costs in Employee Navigator. At times, rates are not correct in Employee Navigator so the wrong deduction amounts are taken from employee paychecks. Review Source KK Kate K. HR Manager Education Management Used the software for: 2+ years ### "reliable and efficient platform!" March 19, 2026 4.0 Employee Navigator has been a reliable and efficient platform for managing benefits administration and core HR functions. It provides a centralized system that streamlines onboarding, enrollment, and employee data management, which has significantly reduced administrative workload and improved overall accuracy. The user interface is intuitive, making it easy for both HR teams and employees to navigate without extensive training. Pros Intuitive and user-friendly interface that makes navigation easy for both administrators and employees Streamlined onboarding and benefits enrollment process, reducing manual work and errors Strong integration capabilities with payroll and carrier systems, improving overall data accuracy Cons Limited flexibility in certain areas, such as benefits configuration or field customization User permissions and role management can feel restrictive or not granular enough Some processes are not as intuitive as expected, requiring additional training or support Review Source NS Nicole S. CFO Construction Used the software for: 2+ years ### "Employee Navigator Makes Open Enrollment Easy" February 16, 2026 5.0 Navigator has been super smooth and easy to use, I make sure any broker I work with utilizes this product for a seamless transition and easy benefits enrollment period. Pros Employee Navigator is a great system to track employee benefits. It connects directly to our payroll system and always has up-to-date, accurate information. It is easy for both the employees and the employer to use during open enrollment. All the benefits documents are easy to find and running enrollment reports are super easy. Cons The only problem I have is that I wish there were more report options, like some to show employer vs employee cost of covereage. Review Source CL Codi L. HR Guru Transportation/Trucking/Railroad Used the software for: 2+ years ### "Streamline Enrollments and Automation " October 15, 2025 5.0 The overall experience with Employee Navigator has been very positive with excellent customer support. Employee management is much simpler now and has streamlined our processes. This is a great value in time management for cost. Pros Employee Navigator is a valuable resource for automation between multiple systems. It is a secure platform for benefit enrollments to be sent to insurance carriers, as well as employee payroll. Cons I honestly do not have anything negative to say. The integration team worked out all issues before production. We have had a very easy transition with the entire process. Review Source YB YURI B. HR Construction Used the software for: 2+ years ### "EMPLOYEE NAVIGATOR REVIEW" March 13, 2026 4.0 OUR OVERALL EXPERIENCE HAS BEEN THAT IT IS A GOOD EASY PROGRAM BUT IT JUST DOESN'T DO EVERYTHING THAT WE NEED IT TO DO. Pros THE PROS OF EMPLOYEE NAVIGATOR IT IS EASY TO USE AND IT'S A GREAT SYSTEM TO SEND A LINK AND FILL OUT OPEN ENROLLMENT FORMS. Cons THE CONS OF EMPLOYEE NAVIGATOR ARE THAT THE SYSTEM DOESN'T REALLY TALK TO THE HEALTH CARE PROVIDERS. YOU STILL HAVE TO DO THE WORK. Review Source DL Dawn L. Practice Administration Hospital & Health Care Used the software for: 2+ years ### "Employee Navigator ROCKS!" November 24, 2025 5.0 Our overall experience with Employee Navigator is excellent! It helps us keep track of our benefits - from Open Enrollment to changes in premiums. I can't imagine our lives without it! Pros There are so many wonderful things about Employee Navigator, I don't even know where to begin! It integrates seamlessly with our payroll software and keeps up with all of our employee benefit changes, even the smallest changes, such as a premium change due to a salary change. It allows us to roll out our new plans during Open Enrollment and helps us track compliance. It's also at a price point that makes it worth every penny! Cons There aren't many things I don't like about Employee Navigator, it is easy to use and nearly foolproof. It has yet to let me down. Review Source KV Katie V. HR Generalist Automotive Used the software for: 2+ years ### "Employee Navigator - Generally Worth it!" October 6, 2025 4.0 Overall, the value is high for the price point. Our rep who works with us makes the easy of use high and I never doubt that all of our company and employee information is guarded with the highest level of security. I enjoy the privacy aspect of the system Pros Employee Navigator is a solid platform that allows for ease of open enrollment. Onboarding employees is easy because the home page notifies me as an administrator of what needs to be done. I can easily verify addresses and push through information that is pressing. Cons At my company we use the integration, and sometimes that causes redundant work (ex. having to state that an employee is full time twice or verifying the state that payroll is processed in twice.). That can be challenging at times when I want to move quickly. Review Source JC Jennifer C. HR Director Defense & Space Used the software for: 2+ years ### "Working with Employee Navigator" January 12, 2026 4.0 It has been a good experience working with Navigator. It tracks our benefit enrollment and deduction. It has been easy to use. Pros I enjoy that Employee Navigator can be integrated with payroll systems, allowing for seamless movement of payroll data. Cons There are limits on what you can do as a user. An example is reminders, when conducting open enrollment, I had to schedule the reminders to go out. The latest reminder was 2 days before enrollment closed. I would like the ability to send out at any time. Review Source KR Karen R. Director of Benefits Technology Insurance Used the software for: 2+ years ### "Biggest Bang for Your Buck" September 20, 2019 5.0 Pros What we and our clients love about Employee Navigator: it's very user-friendly, no need to print New Hire and Open Enrollment documents/handouts, abiltiy to add employee "tasks" and track those tasks, it's self-service, available 24-7, everything is on the portal. This saves them time and money. Cons Setting up the plans for Vol STD and Vol LTD can be a little tricky and you really need to pay attention to the plan "rounding rules". Failure to do so will result in inaccurate employee costs. Review Source JH Jen H. People Operations Manager Architecture & Planning Used the software for: 2+ years ### "Great system" November 14, 2025 4.0 Pros Online enrollment is the best, it's such a game changer to move away from paper and have most the systems sync up. Cons There is no way to include 401k enrollment/feed. This would be especially helpful at open enrollment. Review Source ML Mackenzie L. HR Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Employee Navigator overall good!" March 3, 2026 5.0 Overall I enjoy using it, I wish that it pulled more information over like phone numbers or employment status. Pros It’s relatively easy to use and it easily inter-grates with most HRIS systems which is helpful for HR professionals. Cons I do not like that the feed isn’t always the best from one system to another. It sometimes doesn’t pull all the information. Review Source NS Nora S. Director of Human Resources Civil Engineering Used the software for: 2+ years ### "Great platform and integrations" June 30, 2025 5.0 Pros Open enrollment process is a breeze, ability to customize dashboards and materials, great support, and Integration with our HRIS Paycor. Cons Some FSA contributions don’t feed over to our HRIS for payroll deductions so we still have to monitor and audit. Review Source SP Shannon P. Manager of HRIS and AP Oil & Energy Used the software for: 2+ years ### "Somewhere in the middle." February 12, 2025 4.0 It is a love/hate relationship as it creates more work due to the lack of integration. Pros It is easy for employees to use and makes open enrollment easy to get through. Cons I wish it integrated with other software easily. It makes more work having to take the enrollments to other programs Review Source CB Concetta B. Implementaion Division Manager for Employee Navigator Information Technology and Services Used the software for: 2+ years ### "Benefit Administration System made easy" February 27, 2023 5.0 Having worked on other platforms, I find that Employee Navigator serves the mid-market client's purpose really well. Integration options with different carriers is a big plus; thus reducing manual work by the client/broker. Pros Employee Navigator provides a user friendly benefit administration system that can be customized to be an informative experience for the employees. The system is easy to manage from an HR admin prospective and with various integration option, the process can be seamless. Cons Our clients often ask for customized text on the employee facing screens; this is a drawback to the platform. Customization of scheduled reports is another shortcoming; but the development team at EENav is always looking for enhancement ideas from their users. Review Source TE Tiffany E. Lead Benefits Administration Specialist Insurance Used the software for: 2+ years ### "Enjoying Employee Navigator" August 12, 2022 5.0 Overall, our experience with Employee Navigator has been outstanding compared to other benefit administration solutions. The Navigator Support Team is incredibly helpful, knowledgeable and receptive to suggested system changes. Employee Navigator has allowed us to increase business and provide long-term technology solutions to companies in need of an easy, friendly, straightforward system. Pros The ability to manage employees and benefits is extremely simple. Cons The main con about Employee Navigator is how long it takes to implement feature enhancements. Alternatives considered [Ease](https://www.capterra.com/p/156433/EaseCentral/) Review Source LE Leslie E. HR Technology Coordinator Insurance Used the software for: 2+ years ### "I've loved Employee Navigator since 2014" September 10, 2019 5.0 I started using Employee Navigator back in 2014. I currently build and maintain three Employee Navigator portals for three Insurance brokers across the state of Florida. I love how I can customize Employee Navigator to accommodate the needs of several different business types. I have lawyers, executives, truck drivers, teachers and hair styles all logging into Employee Navigator and using it with ease. The only thing I love more than this software are the people at the help desk. If I run into any issues I can call. One day I was in tears and poor Max had to calm me down, then helped me fix my problem. If I have a difficult issue that can't be resolved on the phone, I get escalated to Tier Two. My turn around time with Tier Two is usually with in a day. The entire support team is friendly and dedicated to solving my issues so I can continue on with my day. Pros Employee Navigator is visually attractive. I am able to locate employee information quickly. I love the Voluntary Life toggles, those are fun to play with. One of my favorite features is when you change Coverage Level from Employee to Employee Spouse the per pay period deductions change instantly. Lastly I am loving the Third Party App, hooking up a partner is easy and reduces my clients work flow. Cons The I-9 feature in Tasks is useless. This feature gives the illusion that the employee and the client have completed the I-9, when all it has really done is make the employee enter the same information twice. Once in Employee Navigator then again when they go through the E verify process. I discourage everyone from using this feature. Reason for choosing Employee Navigator Back in 2014 I actually signed the paperwork to move over to Zenafits. My insurance broker came to my office and had Employee Navigator do an online demo me. I decided to give my broker a chance with Employee Navigator. Boy am I glad I did! I used it in my company for On Boarding, Open Enrollment and PTO. It was easy for me to use. Review Source AB Austin B. Director of Commercial Lines Insurance Used the software for: 2+ years ### "Employee Navigator Rocks!" April 20, 2021 5.0 I use this software every single day. It is integral to our business, and to my process as an outside sales representative. We would not be nearly as successful without it. I cannot recommend it enough to anyone who is looking for a new benefits administration software. Pros Employee Navigator has given us the ability to stay on the razors edge when it comes to benefits administration. It is hard to calculate the amount of time we save when providing services to our clients. It allows me, an outside sales rep, to confidently say that we have the best benefits administration technology on the market, a true differentiator when it comes to closing deals. We always say that employee navigator provides a robust benefit for both our agency, and the client! Cons The one caveat to using the software is that you MUST have at least 2 master users in the agency. We spend 2 weeks during onboarding training on this software, time that allows us to get a grasp of the capabilities but not nearly enough time to be proficient in the program. The only downside is that due to the complexity of the software, projects often get funneled through 1 person in the organization. This might sound like a silver-lining downside, but during the busy 4th quarter months, it does become a bit more apparent. Review Source AT Ariel T. HR Manager Automotive Used the software for: 2+ years ### "User Friendly, Efficient, Transparent!" August 13, 2024 5.0 Our company has utilized Employee Navigator for a few years now and we appreciate how user friendly it is. The information provided to employees regarding their benefits and PTO is transparent and easy to locate. No complaints here! Pros The dashboard is set up to conveniently find what you are looking for. Whether it is benefits, PTO tracking, reporting, etc. Also, the process to add a new hire is easy to follow. Cons So many reporting options, it is sometimes tough to decipher which report I need to pull in order to find what I am looking for. Although, this is not necessarily a bad problem to have! Review Source VR Verified Reviewer Manager Insurance Used the software for: 2+ years ### "We Love Employee Navigator" September 27, 2023 5.0 Wonderful! Pros Their customer service is second to none. Whoever answers the phone owns your questions I have never had an issue with follow up. They work very hard to be partners sharing information and/or trainings without being annoying. I've been in employee benefits for 25 years and I highly recommend Employee Navigator. It has helped us scale and has greatly reduced our costs. We also love it integrates with lots of payroll and cobra vendors. Cons We have honestly not had any issues and are Raving Fans. Review Source VR Verified Reviewer Director of Marketing and Communications Insurance Used the software for: 1-2 years ### "Meets the needs for benefits enrollment" June 9, 2021 4.0 I've only used this a couple times due to the limited reasons behind using the software. Each time has been just fine. Pros Enrolling in benefits this year took all of two minutes and a couple of clicks. I like that. I've definitely used more confusing, tedious software and processes in the past, and it was unlike Employee Navigator. I'm grateful my company uses this to enroll in benefits. The only problem I'm having now is accessing my HSA, but this could very well not be to the fault of Employee Navigator. Cons I don't like that we only use this software once a year, for benefits selection. I'm not sure if more features exist or could be added to it so it'd be more relevant in our work lives. Review Source BS Blair S. Senior Benefit Technology Analyst Insurance Used the software for: 2+ years ### "User for 10+ Years" March 1, 2023 5.0 The support team at EN is excellent! They are responsive via phone and email. Phone support calls always have a follow up email that I can file for reference. Pros I love how easy it is for employees to log in and elect benefits - there is typically little training required for employees doing their enrollments. The employee experience works well on a computer or mobile device which opens it up to industries that are not computer based. Cons There are a few reporting formats that the system cannot accommodate right now (dependents in columns for all lines of coverage and putting all the benefits inclusive of monthly spending account amounts) that we have to have some creative workarounds for. Review Source KB Kim B. Vice President Insurance Used the software for: 2+ years ### "The best partnership ever!" April 10, 2020 5.0 One of the best choices we ever made in regards to a vendor. We interviewed and actually spent many months working with other major vendors before making a total change to go with Employee Navigator. Never once have we regretted that change. Overall an exceptional experience for us and for our clients. Pros This is a very easy to understand platform with many options allowing it to work for a multitude of clients needs. Changes in the industry occur frequently and Employee Navigator (EN) is on top of those changes and the platform is updated almost immediately. EN does not wait to release new versions. Improvements occur continuously. It is evident that EN employs top notch programmers and advisement teams. Cons Sometimes this product doesn't meet 100% of our clients needs. When I start to think that maybe it should, I remember how cumbersome a product is to meet every single plan exception. It reminds me that ease of use is so much more important to us and our clients. Reason for choosing Employee Navigator We chose Employee Navigator because from the beginning the founders and employees never hesitated to call us back and give us honest answers and expectations in regards to their product. Review Source SP Shane P. Senior Solutions Architect Insurance Used the software for: 2+ years ### "Simple system with a lot of Zip!" December 27, 2019 4.0 I think this system is the best out there and is always evolving into a better benefit admin system. There are constant improvements being made. Their support staff is great and very responsive. Pros The ease and simplicity of the system. Nor only do I find the system very easy to use and navigate but our client and their employees find it just as easy. Training clients how to use the site is a breeze and with all of the features I can customize each client's site to their own specifications. No matter how complex or how simple the client is there is always a way to implement a client just right. Cons There is no editable/signable online documents. Some of the default functions and settings could be setup better. Little things that could be tweeked but nothing major that can't be worked around. Could provide more training on functionality and provide manuals. Reason for choosing Employee Navigator They were much more cost effective and from their demo their system looked to be the simplest to use for both our office, our clients and their employees. They had everything we were looking to offer. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.