# Page 2 | Employee Navigator Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Employee Navigator the right Benefits Administration solution for you? Explore 181 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135330/Employee-Navigator/reviews --- Employee Navigator 4.6 (181) [View alternatives](https://www.capterra.com/p/135330/Employee-Navigator/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 29th, 2026 # Page 2 - Reviews of Employee Navigator ## Showing most helpful reviews Showing 26-50 of 181 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Jennifer C. Director of Human Resources Wholesale Used the software for: 2+ years ### "Easy to Use, Easy to Integrate, Easy to Customize!" November 19, 2025 5.0 We use EN for our benefits enrollment process. It makes it so much easier for employees to enroll. I love that it feeds through to our payroll system so no manual entry of deductions is necessary. Pros Ease of integration with our HRIS and Payroll System. Very customizable and user friendly. Our employees find it easy to enroll and or change their benefits directly in Employee Navigator! Cons I would like to see more canned report options. I find I'm often writing ad-hoc reports. The reports they have are good, but they are limited. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Employee Navigator Cost was a huge driving factor. Employee Navigator seemed easier to use and administer and the cost was half the price. Review Source VW Victoria W. Human Resources Generalist Human Resources Used the software for: 2+ years ### "Employee Navigator - User Friendly, Excellent Customer Service" October 15, 2025 5.0 The overall experience is wonderful, excellent customer service, connects direct to the HRIS and Insurance platform saving hours of manual labor hours for me. In addition, it has compliance reminders to help me stay compliant with required notices and law changes. I highly recommend this product as a one stop solution for your benefits platform. Pros The application is extremely user friendly and really simplifies getting employees enrolled in benefits. This application also helps ensure that we are maintaining compliance with changes and required notices. The customer support has been amazing as well, I have never had to wait more than a few hours to get an issue resolved. The application connects the benefits deductions directly to our HRIS software eliminating the need for manual entries. It is a great tool for the busy HR professional. Cons There really are no cons, we do have divisions that we have to enter which can be a pain but that is organization specific and not anything that Employee Navigator has required! Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing Employee Navigator The simplicity of the platform, it is truly user friendly and allows both administrators and employees to stay on top of their benefits without having to be computer savvy. Review Source Carla G. Accounting and Administration Sr Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "I would recommend Employee Navigator" March 20, 2026 5.0 Overall since switching to this platform 2 years ago I have had a great experience. It syncs with Paylocity and has had no issues. Pros I like that it is very user friendly and fast to update changes. The system will sync and update usually within a day to reflect changes. Cons There have been times where I will update directly in Employee Navigator but the changes will not occur if you do not make them in CRM first. Switched from [Ease](https://www.capterra.com/p/156433/EaseCentral/) Their system was not efficient for the value we were paying Review Source Devin S. People Operations Partnet Information Technology and Services Used the software for: 1-2 years ### "Great benefit tool/app and easy integration with feeds. " February 25, 2026 5.0 It has been great, honestly has worked so well with intergrating our systems with feeds. It has been less issues arise. Pros I love that it feeds to and from other applications for benefits, which makes processes SO much easier. Cons I really have not come accross any issues with Employee Navigator. Both admins and users find it extremely easy to use. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) The feeds and overall benefit enrollment process was the easy for both admin and users. Review Source KK Kate K. HR Manager Education Management Used the software for: 2+ years ### "reliable and efficient platform!" March 19, 2026 4.0 Employee Navigator has been a reliable and efficient platform for managing benefits administration and core HR functions. It provides a centralized system that streamlines onboarding, enrollment, and employee data management, which has significantly reduced administrative workload and improved overall accuracy. The user interface is intuitive, making it easy for both HR teams and employees to navigate without extensive training. Pros Intuitive and user-friendly interface that makes navigation easy for both administrators and employees Streamlined onboarding and benefits enrollment process, reducing manual work and errors Strong integration capabilities with payroll and carrier systems, improving overall data accuracy Cons Limited flexibility in certain areas, such as benefits configuration or field customization User permissions and role management can feel restrictive or not granular enough Some processes are not as intuitive as expected, requiring additional training or support Review Source RJ Rebecca J. HR Director Oil & Energy Used the software for: 1-2 years ### "HR Director" July 25, 2025 4.0 Overall a great program and most of the negatives or opportunities are more of a communication issue not so much the site. Pros I do like the reports on the site and the ability to see in real time the updates after the employee completes their benefits so we can ensure the update is in payroll timely. Cons Some of the features are not as helpful especially around feeds to your payroll the communication was not clear when we decided to use them for Employee Benefit Platform instead of our HCM Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Employee Navigator It was free. I am moving to Paycor soon and expect that I might use them but we will see. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) Because I hate having extra work of not having my programs talk to each other. Review Source JP Julie P. Vice President of Human Resources Hospital & Health Care Used the software for: 6-12 months ### "Employee Navigator Feedback" November 6, 2025 5.0 Our overall experience has been very positive. The program is designed to be simple and easy for employees to be able to enroll in their benefits and for administrators to easily find reports. Pros I like the ease of the program. It makes my job so much easier with all the reporting features, tracking new hires to make sure they have enrolled in benefits. The ease of integrating with our payroll company. Cons There isn't anything I don't like about the program. I can't find any con to report. It's simply the easiest program to use for employees and Administrators. Switched from [bswift](https://www.capterra.com/p/133735/bswift/) The bswift product did not support the difficulties of our organization and the different States we work in. Review Source EC Emily C. VP of HR Hospital & Health Care Used the software for: 2+ years ### "Streamlines the benefit process- a win win!" November 4, 2025 5.0 It has been great thus far! We have used Employee Navigator for the past 3+ year and we are extremely happy with its functionality. As I previously stated, it has cut out a lot of the leg work for me and automated our benefits process which is a huge plus for us. Pros Employee Navigator makes our benefit process very easy. From new hire enrollments to open enrollment, it has cut out the leg work and made it so easy for these things to be completed on both the employee and employer end. It is integrated with our HRIS system, Paylocity, so it receives updates on things like name/address changes, new hires, and terminations and applies them in real time. It has automated a lot of the process that we used to do manually so it has also saved our company time and money! Cons The reporting functioning can be really hard to navigate if you don't know some of the terms that are being used for report names, or where to find specific reports. Review Source KC Karen C. Payroll and Benefits Manager Museums and Institutions Used the software for: 2+ years ### "An Excellent Benefits System with Integration to Most HRIS Systems" May 14, 2025 5.0 I have had a very positive experience with EN. It saves us money by not including a benefits module in our HRIS system, and flows seamlessly between both systems. Open enrollment is very easy and my ACA reporting of 1095Cs only took me about 20 minutes to do. Pros Employee Navigator is an excellent benefits system. It is very easy to use, and makes benefits administration less complicated. Cons There are a couple of deduction codes that aren't able to feed over to my payroll system, and I have to manually update them. They are the employer paid codes. Review Source JC Jennifer C. HR Director Defense & Space Used the software for: 2+ years ### "Working with Employee Navigator" January 12, 2026 4.0 It has been a good experience working with Navigator. It tracks our benefit enrollment and deduction. It has been easy to use. Pros I enjoy that Employee Navigator can be integrated with payroll systems, allowing for seamless movement of payroll data. Cons There are limits on what you can do as a user. An example is reminders, when conducting open enrollment, I had to schedule the reminders to go out. The latest reminder was 2 days before enrollment closed. I would like the ability to send out at any time. Review Source AO Amy O. Payroll and Benefits Manager Non-Profit Organization Management Used the software for: 2+ years ### "Skip Employee Navigator For Small Companies" December 26, 2025 2.0 Employee Navigator is ok. I think it would be useful for a large company, but for a smaller 75-100 employee company I would rather keep control of the benefit administration rather than going through Employee Navigator. Pros It is a good tool for open enrollment and to view employee benefits eligibility dates and enrollments. Cons At times, information does not flow over correctly or things are not setup to our company specifications. We rely on our third party benefits administrator to setup open enrollments and benefit costs in Employee Navigator. At times, rates are not correct in Employee Navigator so the wrong deduction amounts are taken from employee paychecks. Review Source BA Brenda A. Director of Human Resources Education Management Used the software for: 1-2 years ### "Very Good Benefits Portal" March 26, 2026 5.0 It has been a great experience, we partner with Benechoice and they were able to setup the system so that it functions properly. Pros The ease and convenience of the platform makes it easy for our team members to enroll and make changes to their benefits. Cons n/a Switched from [Ease](https://www.capterra.com/p/156433/EaseCentral/) Ease is no longer active, they transferred our account to EmNav Review Source JH Jen H. People Operations Manager Architecture & Planning Used the software for: 2+ years ### "Great system" November 14, 2025 4.0 Pros Online enrollment is the best, it's such a game changer to move away from paper and have most the systems sync up. Cons There is no way to include 401k enrollment/feed. This would be especially helpful at open enrollment. Review Source TM Trey M. HR Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great product! Try Employee Navigator " March 2, 2026 5.0 Our overall experience has been great, we have been using it for 3 years now. Employees love using it for open enrollment Pros How easy it was to integrate into our payroll system. Made everything effortless. Also the SSO is a great feature Cons Sometimes the syncs can be a little off, but they’re able to be corrected very fast, so it’s not a huge issue Review Source ML Mackenzie L. HR Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Employee Navigator overall good!" March 3, 2026 5.0 Overall I enjoy using it, I wish that it pulled more information over like phone numbers or employment status. Pros It’s relatively easy to use and it easily inter-grates with most HRIS systems which is helpful for HR professionals. Cons I do not like that the feed isn’t always the best from one system to another. It sometimes doesn’t pull all the information. Review Source Nicole C. Owner Human Resources Used the software for: 6-12 months ### "Helps me remember not to forget!" December 22, 2025 5.0 Pros Makes enrollment a breeze. So easy to set it and forget it. I no longer have to remember when employees become eligible. Cons It is a bit complicated to set up, but I partner with brokers who can help me with the process now, and I had a good implementation specialist. Review Source JH Julia H. HR Generalist Real Estate Used the software for: Less than 6 months ### "HR Generalist" April 1, 2026 5.0 The overall experience with Employee Navigator has been pretty seamless! Client Service is great, the website is easy to navigate and learn, and I feel comfortable asking questions if I have any. Pros As a new user, Employee Navigator has been very easy to learn and easy to navigate. I had training with an account manager before being able to use, which was very helpful! I appreciate that it's not as clunky as other platforms. Cons At this time, I haven't experienced any issues with Employee Navigator. My only real feedback is that I wish there were more automated message or email templates that could be sent directly from Employee Navigator pertaining to new employee benefit reminders. Review Source SN Susan N. Sr. HR Specialist Automotive Used the software for: 6-12 months ### "Great Benefits Platform!" May 13, 2025 4.0 Employee Navigator works very well for our company. Our employees don't have any issues with electing their benefits and admin has no issues on the back end. Pros Employee Navigator is easy to set up and navigate. It has integrations set up with nearly every carrier we have plans with. Cons We haven't came across any specific part of Employee Navigator that we did not like. Everything has been working well. Switched from [Ease](https://www.capterra.com/p/156433/EaseCentral/) Ease was purchased by Employee Navigator. Review Source MC Maria C. Owner Mental Health Care Used the software for: 1-2 years ### "Connected with Employee Navigator" June 24, 2025 5.0 It's been a positive experience, other than a few times when things didn't work (e.g., new Team Member couldn't log on). Pros I love how easily Employee Navigator connects to other platforms such as Paylocity. This makes it easier as an owner to make sure that nothing gets entered incorrectly or anything is missed. Also love the notifications about onboarding, birthdays, etc. Lastly, it's great that my insurance broker can also work on things for me on the Employee Navigator. Cons There have been times when new Team Members aren't able to log on and we have to wait as well as troubleshoot things. Review Source CE Corinna E. Controller Construction Used the software for: 2+ years ### "Employee Navigator 2025" April 17, 2025 5.0 Our benefit company did the initial set up with EN and I think it would have been more beneficial if we would have been involved in that. Pros Employee Navigator is very user friendly and very customizable. Cons Locating information specific to the various benefits we offer can be confusing. Switched from [Ease](https://www.capterra.com/p/156433/EaseCentral/) Ease was very cumbersome to use and not customizable at all. Review Source SC Sherri C. Human Resources Business Partner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great site" December 23, 2025 5.0 Employee navigator saves time and is user-friendly for those who are not so tech-savvy. Employees can log in to view their previous contributions and move forward into the next benefit year. Pros The website is easy to navigate, and you do not have to worry about paper. all your elections are in one spot Cons I do not see any cons at this point when using employee navigator. It works very well. Employees have no issue logging on Review Source HM Heather M. CFO Computer Software Used the software for: 2+ years ### "Good benefits management, ok compared to other HR management software" January 9, 2025 3.0 I am happy with it as a basic HR, benefits, and time-off management tool. Pros Employee Navigator is a great platform for benefits management. It simplifies enrollment for both the employee and our HR team. Cons The HR tools are very limited. I would love to have training and employee performance management included. I have been a user for at least 5 years and other than adding integrations to 3-party applications, I have seen no development within the platform. Review Source CT Callie T. Sr. HR Manager Automotive Used the software for: Less than 6 months ### "Perfect Benefits Platform! " April 17, 2025 5.0 Fantastic! This is one system we have at the company that doesn't require much work on our part and has been set up perfectly! Pros Since implementing this system with our employees, it seems to be a much smoother process for them and all of our health carries are integrated in the platform saving our team a lot of manual work. Cons We have only used this system for 4 months and while implementation had a few bumps the platform has been working very well for us! Switched from [Ease](https://www.capterra.com/p/156433/EaseCentral/) Lack of integrations with our health provider websites that created a lot of manual work for the team. Review Source AT Ariel T. HR Manager Automotive Used the software for: 2+ years ### "User Friendly, Efficient, Transparent!" August 13, 2024 5.0 Our company has utilized Employee Navigator for a few years now and we appreciate how user friendly it is. The information provided to employees regarding their benefits and PTO is transparent and easy to locate. No complaints here! Pros The dashboard is set up to conveniently find what you are looking for. Whether it is benefits, PTO tracking, reporting, etc. Also, the process to add a new hire is easy to follow. Cons So many reporting options, it is sometimes tough to decipher which report I need to pull in order to find what I am looking for. Although, this is not necessarily a bad problem to have! Review Source GA Geneva A. Client Relations Manager Insurance Used the software for: 2+ years ### "Best Benefit Administration System Ever!" March 1, 2024 5.0 Employee Navigator has been a job saver. I would not have continued in my current role if we had not implemented Employee Navigator. The time it takes to complete an OE close out has been cut down from 1-2 days to less than an hour. I used to spend a week or more on ACA reporting for just one client. This year I completed the ACA reporting for 3 clients in less than an hour. Employee Navigator has made my work so much more efficient. Thank you! Pros The support we received when we first started building our clients on Employee Navigator was amazing. The builders were patient, knowledgeable and provided great instruction. The on-demand training is great for when we need to refer back to something or need to build something for the first time. Cons I often have trouble finding information on the Help Center, but it's probably user error. I can always reach out to the Support Center and a very helpful tech will send me the information I need. Reason for choosing Employee Navigator We felt that Employee Navigator was more intuitive for end user. The initial training & support was exceptional (and continues to be). 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