# Page 4 | Employee Navigator Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Employee Navigator the right Benefits Administration solution for you? Explore 180 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135330/Employee-Navigator/reviews --- Employee Navigator 4.6 (180) [View alternatives](https://www.capterra.com/p/135330/Employee-Navigator/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 29th, 2026 # Page 4 - Reviews of Employee Navigator ## Showing most helpful reviews Showing 76-100 of 180 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KR Karen R. Benefits Technology Specialist Insurance Used the software for: 2+ years ### "WIN ! WIN!" July 1, 2021 4.0 Pros The Employee Navigatore Support team and the online community. Cons I would love to see more "canned" reports with historical data, i.e., Primary care physicians from prior years. Review Source Bob G. Partner Insurance Used the software for: 2+ years ### "We've moved all of our clients online and will never go back!" December 29, 2017 5.0 Pros We expected to gain client facing efficiencies but have been thrilled with the internal benefits it's had at our agency. We can scale so much more effectively now that we have standardized much of our processes through Employee Navigator. The software allows you to scale the technology used by larger employers into the small/middle market where it is most needed. Cons The software is constantly improving but that also comes means it's changing. Staying on top of all the new enhancements and features definitely requires an internal resource dedicated to the task but is worth it in the end. Review Source KW Krissy W. Account Manager Insurance Used the software for: 2+ years ### "Employee Navigator - Redeeming your HR sanity and time" May 8, 2023 5.0 Service issues resolved immediately and always updating the functionality. I've been so pleased over the last 5 years I've worked in the system. Pros Ease of use and robust functionality. Love that it cuts down on paper files. Great integration function to aid with eligibility changes. Cons Great if there was an app.Would be great if employers could add pdf files to email templates as well as QR Codes embedded. Review Source TW Thressa W. Payroll/Benefits Administrator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Employee Navigator" July 20, 2023 5.0 We have used EN for several years now and it does keep improving Pros It flows right into payroll- saving me time and less errors. Cons I wish it would be able to add the employer contribution for EN to payroll as well as the deduction Reason for choosing Employee Navigator It tied in with payroll Review Source DG Deborah G. HR Technology Specialist Insurance Used the software for: 2+ years ### "Best of Breed Benefits Solution" June 7, 2019 5.0 Employee Navigator has allowed our agency to build and deliver an easy to use benefit management system with HRIS capabilities for our clients timely and efficiently. The customizable site allows us to build a system that is client specific to their needs and process. We are able to scale the technology to the small and middle markets which allows them the ability to improve the user experience and overall efficiencies for HR. Pros Ease of use and user friendly New hires enrolled easily Ability to compare plans, benefits and costs/contributions Monitor deadlines,OE and enrollment status Payroll integration Carrier data connections Reporting capabilities and the ad hoc reporting functionality HRIS capabilities, onboarding, documents storage and management Customizable rule based system Support provided by Employee Navigator Cons Limited PTO functionality Voluntary benefits can be troublesome to manage around EOI Defined contributions limited functionality Review Source CD Christa D. HR Generalist Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy Peasy" April 26, 2023 5.0 Overall experience is wonderful, highly highly recommend! Pros The ease of use for administrators as well as employees is HUGE. Open enrollments are now easily handled through the portal and the integration with our payroll provider has been major. Cons If only it could integrate with payroll systems for ACA filing Review Source VR Verified Reviewer Director of Member Experience Banking Used the software for: 2+ years ### "85% the bomb. 15% still improving." April 10, 2019 4.0 Prior to using Employee Navigator, I had many more printed checklists and spreadsheets. I was often worried that was forgetting something or that I had forgotten to update a benefit carrier. With Employee Navigator, I've trimmed down the enrollment periods and headaches. It is much smoother for me, the employee, and the carriers. It used to take until April to get my benefit billing to match enrollment. Now, I only need to do a couple of checks before February. Pros Once set up, the system makes employee onboarding and benefit enrollment a breeze. It has really helped me to make the experience for employees much better by reducing the amount of effort required on their part. Cons When setting up custom task groups, I can't reorder the groups to be presented in the order of my choosing. The best second option is to group all of my tasks in one group. It works but it isn't as smooth as I was hoping. Review Source ML Michelle L. Client Service Manager Insurance Used the software for: 2+ years ### "Great System! " April 13, 2020 5.0 Very positive experience. Clients love the system as well. Pros System is very user friendly. When help is needed, the support staff is very responsive and helpful. It is a powerful benefit administration system for an affordable price. They listen to user feedback and they are always updating and improving the system based on feedback and client needs. Cons Since it is priced and designed to be a self service tool, it does require some commitment for the agency premier user to learn the system and create best practises for clients. However, if help is needed EE Nav support is there to assist. Reason for choosing Employee Navigator We looked at several products in 2014 to assist with ACA reporting for our clients. We found EE Nav and loved that it could handle ACA as well as online enrollment. And the price was more than competitive. Review Source R. Brent B. Chief Executive Officer / Consultant Insurance Used the software for: 2+ years ### "Great User Experience and consistently progressing. " January 2, 2018 4.0 Affordable option that scales our systems and make it convenient for our clients. Pros Ease of use, constantly upgrading and user friendly. Ability to run multiple reports are amazing at the employer level. The Wall feature allows us to monitor daily activity from a single screen so ability to manage multiple clients is built in. Cons The cost increases substantially each year although still a great value. No integration with 401(k) benefits. Review Source VR Verified Reviewer Onboarding and Benefits Coordinator Used the software for: 1-2 years ### "The front end needs work with regard to navigation but the back end is where the real trouble lies." March 7, 2018 3.0 An automated healthcare enrollment portal for our contract employees. Pros This software has helped us launch and maintain our employee healthcare benefits platform. I like the ability of the software to engage our employees and allow them to manage the process of enrollment firsthand. Cons Accuracy of data management has been a real issue with this software. Information entered into Navigator at times has not translated into the actions intended. As a result, we've had to deal with rate issues, healthcare enrollments and cancellations being missed, and a host of reporting issues. Review Source AO Alexa O. Benefits Technology Specialist Insurance Used the software for: 2+ years ### "Still Room for Growth and Improvement" September 12, 2019 4.0 Overall I've really enjoyed Employee Navigator. I see the potential and am excited to see the new product releases every year. It's not a perfect system, but it has saved our agency a lot of time and stress. Pros How easy/user friendly the system is, the capabilities and potential for this software and the willingness Employee Navigator has to grow and learn. Cons The reporting function could be better. There are a few issues with the flexibility of the system, or customization (which I know takes time and resources). For example being able to require EOI for disability, or rates based off gender. I would like to see additional training that goes a little more in depth. For example with eligibility I don't believe it mentions the 'Set New Hire Complete' in eligibility, yet I had an issue with reporting because of that function. Review Source RD Rachel D. Employee Benefits System Consultant Insurance Used the software for: 2+ years ### "Excellent and easy to use ben admin product designed by brokers with the knowledge of complex plans." August 26, 2022 5.0 Excellent! Pros Ease of use, SUPPORT team is well trained and very knowledgeable about all aspects of the software. Cons I have nothing negative to say, they are always improving and adding features according to user feedback. Review Source AT Amanda T. Human Resource Coordinator Primary/Secondary Education Used the software for: 2+ years ### "Employee Navigator is a great tool for benefit management " December 6, 2022 4.0 Pros Pros: User friendly, has on-line enrollment, feeds to our insurance carrier, easy to enroll new employees and terminate employees when they leave. It has made open enrollment and new employee benefit enrollment go smoothly. Cons Cons: There are a lot of reports and possibly features that I don't know how to use or what to use them for, I could use some training. I think maybe some short training videos within the software would be great. Review Source VR Verified Reviewer Talent Manager Information Technology and Services Used the software for: 6-12 months ### "Weak features, no access to training" March 16, 2020 2.0 Horrible. Useless tool that is truly embarrassing for any HR department. It made me think all HR should be done on paper. That's saying a lot because I work for an IT company. Pros There was virtually nothing about this that I found intuitive or ideal. The steps to add a new employee were fairly straightforward Cons Navigation through the site was not intuitive. There are no training videos to teach you how to set up or manage employees. The time off feature never worked--the number of hours came out wrong for almost all employees & requried a 14 day waiting period from policy creation to activation. Social security numbers are always visible. I would prefer to have this blacked out unless I chose to see it. Employees don't receive confirmations of updates to their account. This would be ideal for benefits enrollment. The email templates were difficult to use. I never quite figured it out. The admin doesn't get notifications/confirmation when changes are made (terminations, benefits changes, time off requests) Reason for choosing Employee Navigator Recommended by our benefits company. Review Source JP Jackie P. Senior Consultant Insurance Used the software for: 2+ years ### "Employee Navigator Review" April 13, 2020 5.0 EN has allowed us to improve the benefits enrollment process for many of our clients and reduce they time they spend processing enrollments. The carrier integrations and EDI feeds have reduced errors and streamlined our process. Pros Employee Navigator is very easy to use and very customizable. The support team is knowledgeable and provides a quick response with issues and problems. The support site is also updated constantly and provides a lot of information. Cons I feel that the onboarding functionality lags behind the market at the present time. Many platforms are able to use fillable forms and store them within the tool. Unfortunately, EN has not reached the point of being able to do this with all forms, and at present is only able to fill and store the W-4. Review Source SM Stacia M. Sr Acct Manager Insurance Used the software for: 2+ years ### "ENAV Review from Texas" April 13, 2020 5.0 Love this system and have recommended it to several in our area and was able to help train the "competition" on it as well. :) Pros This software has always been easy to use for us as brokers as well as out HR Users. The one thing that I have recommended to everyone was just testing to see how easy it is, and that will sell itself. Cost is another thing that helps us be able to offer to our groups for a solution to them at no cost. Cons It does have some limitations but not too many, just wish it was more customizable or i knew more about Bootstrap to update the color scheme, as sometimes it is hard to see on out screens. Reason for choosing Employee Navigator Ease Cost Control Customer Use Review Source VR Verified Reviewer Senior Vice President - Regional Benefits Technology Practice Leader Insurance Used the software for: 1-2 years ### "Employee Navigator is a good solution for smaller employers." November 7, 2017 4.0 As a large national broker, it gives us the opportunity to provide a self service solution for our smaller clients for little cost. Pros Gives us the ability to provide our smaller clients with Employee Self Service. Great solution for employers who are still using paper. There is some on boarding which is helpful and the employers like the reporting. Cons The software has limitations around things like pending EOI amounts. Would also like to see more payroll integrations. All in all, it has its place. Review Source AK Angela K. Director of Operations Insurance Used the software for: 2+ years ### "Game Changer " July 11, 2019 5.0 This software gives you the ability to assist your clients with online enrollments, onboarding tasks, reports, payroll integrations, COBRA, EDI/API feeds, and the list goes on and on. Clients save time and money because Employee Navigator makes their job easier and more efficient. The beauty of the integrations, whether it is with payroll or the carriers keeps brokers lives simple as well. It's intuitive and aesthetically pleasing. Pros The carrier and payroll integrations are a key component when it comes to processing your clients enrollments in a seamless and cost effective manner. Cons You need to build the plans and rates manually. You do have the capability of copying existing plans, but you can't pull plans and rates from their database. They are working on a solution though. Review Source JM Jake M. Benefits Analyst Insurance Used the software for: 6-12 months ### "EN Review" September 13, 2019 4.0 Overall it has been great learning and using EN. We often tell our clients it's the "Ferrari" of ben. admin systems and that's because we believe it is. We believe that they have put in the time and research to put out a quality product that, especially for the cost, is great for us and our clients to use. While the system can't do everything, it can do a lot of things and makes administering benefits easier. Pros I love the ease of use. As a non-IT professional, it was easy to learn and is easy to build our groups. Cons It is a "rules" based system, so there are some functions EN cannot do for what we need. Switched from [BerniePortal](https://www.capterra.com/p/147193/BerniePortal/) Us and our clients were unhappy with some of the functions it could or could not do. Also, we wanted a system that we controlled every aspect of it and could make changes/corrections/additions, etc. in real time and didn't have to go to a 3rd party. Review Source AB Adam B. President Used the software for: 2+ years ### "The most flexible and scalable HRIS platform on the market." March 16, 2018 5.0 Pros Employee Navigator has allowed me to build and scale a benefits consulting agency from the ground-up with incredible ease. This is highly flexible software that allows my team to deploy and customize employer HRIS portals in less than a day's time. You'd be hard-pressed to find a software company that is as dedicated to user feedback as Employee Navigator. The team is continually reinvesting in developing and rolling out new features and updates multiple times per year. I research multiple platforms each year and have yet to find a platform that can perform as well as Employee Navigator Cons There are some limitations to the HR features such as the inability to perform weekend PTO tracking and provide offer letter notices, however, the leadership team at Employee Navigator is growing their development team to tackle these enhancements. Review Source LC Lisa C. Account Manager Insurance Used the software for: 6-12 months ### "Great Benefit Management Portal" February 29, 2024 5.0 Pros It is failry easy to use and the support is great if you get in a bind Cons There are sw limitations i cant think off the top of my head, i dont love the way wall feeds set up i think cumbersome and complicated- and they are so important Review Source JK Jason K. HRIS System Specialist Insurance Used the software for: 2+ years ### "Hands down the only way to go is Employee Navigator!" June 4, 2019 5.0 Best purchase made for added value service for our clients Pros Employee Navigator is not only a feature packed power house when it comes to delivering an adaptable, easy to use and constantly improving platform, but is equally matched by its level of customer support professionals and staff with a level of service that has almost disappeared. Employee Navigator strives to stay on trend with updates and system enhancements that customers and users ask for while at the same time making these updates seamless during integration. Cons None!!! Have been using Employee Navigator for 4+ years and not found anything that I have had issues with or complaint. Review Source SM Sandra M. EB Technology Specialist Insurance Used the software for: 1-2 years ### "A Great Value for Small to Mid Size Companies!" November 22, 2022 4.0 Pros Employee Navigator is easy to use for HR Admins and employees as well. The platform integrates with a wide variety of carriers and the reporting system is robust. In addition, the support system is wonderful as information is received, reviewed and accurate responses provided in a timely manner. Cons There are some limitations on the platform with complex plan details, but EN is working on upgrades and improvements continuously. Review Source GC Greg C. Client Service Rep. Insurance Used the software for: 1-2 years ### "Employee Navigator Review" December 10, 2019 5.0 Overall, Employee Navigator is a great tool and extremely beneficial to our clients. It allows our clients to have easier enrollments for new hires and open enrollment. The reporting features are very helpful and can even be customized. Pros Very easy to navigate and user friendly. Can handle just about every plan setup and design. Their customer support team is amazing and very easy to work with. If they can't answer your question right away, they will escalate it and will always get back to you in a timely fashion. Cons Sometimes I wish there was a little more customization freedom on plan setup. Every now and then I run into a plan design that has some uniqueness to it and isn't always supported by Employee Navigator. Review Source LW Laurie W. Account Executive Insurance Used the software for: 2+ years ### "Great Benefit Admin System that is Easy to Use & Affordable" September 10, 2019 4.0 Great experience. The folks there are very responsive and understand our business and what needs to happen with any updates. Pros affordable, great support, ease of use/functionality, easy for employees to understand. It also offers more than just a benefit admin system, but also other HR functions such as PTO and HRIS. Cons Some issues with current functionality that could be better or updated faster. Alternatives considered [PlanSource](https://www.capterra.com/p/141264/PlanSource/) Reason for choosing Employee Navigator Ease of use, cost Review Source Similar Products Featured