# Page 5 | Employee Navigator Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Employee Navigator the right Benefits Administration solution for you? Explore 180 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135330/Employee-Navigator/reviews --- Employee Navigator 4.6 (180) [View alternatives](https://www.capterra.com/p/135330/Employee-Navigator/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 29th, 2026 # Page 5 - Reviews of Employee Navigator ## Showing most helpful reviews Showing 101-125 of 180 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS Daniel S. EDI Manager Insurance Used the software for: 2+ years ### "Employee Navigator" May 10, 2023 5.0 Pros The application is very easy to use and they have an excellent support staff. Cons I had no issues with the product. There was nothing that we could not do with it. Review Source JP Jason P. Benefits Department Manager Insurance Used the software for: 2+ years ### "Small Business Solution for a Complex Benefits World" October 4, 2019 5.0 Gives our groups back time in their day and less back and forth to ramp up on open enrollments. With a small 90 day window to quote, present, implement and enroll a group this helps us to streamline the process and get our groups installed in less time that paper enrollments. Pros Integrations and customization. Report is easy and can dump information quickly into spreadsheets. Always inovating Cons There are some limitations. Need to integrate with quoting software. Needs to be able to integrate with medical carriers for api feeds Reason for choosing Employee Navigator Cost, The EN team came out of the broker world and understands what is needed. Review Source PD Philip D. Agent Insurance Used the software for: 2+ years ### "Employee Navigator Review" September 17, 2019 5.0 It's been great. I enjoy that I am able to change anything on the spot and it is very easy to use Pros The customer service is great. If I ever have questions I am easily able to get in touch with your team and get immediate help. I love the features and this has helped me close business Cons I do not like that I can't delete old groups that were either set up as demo's when I was first learning the software or who have left our agency. I do not like how sometimes the homepage gets updated, although I am pretty easily able to figure out the changes. Review Source CS CAROLYN S. Sr. HR Manager Legal Services Used the software for: Less than 6 months ### "My Review of Employee Navigator" December 20, 2023 4.0 So far it has been a positive experience Pros That it will interface directly with my HRIS system to update employee information. Cons I do not find the reporting features to be very user friendly Reason for choosing Employee Navigator We did not have a choice if we wanted to continue with the Ease platform Switched from [Ease](https://www.capterra.com/p/156433/EaseCentral/) Ease was purchased by EN so we had no other option Review Source SL Susan L. Coordinator Insurance Used the software for: 2+ years ### "Best Customer Service - EVER" August 25, 2022 5.0 Pros The customer service that is provided, both on the phone and via email is terrific. The employees are knowledgeable, friendly and polite. They always find a solution to any issue. The program is easy to use and learn while still being a robust benefits administration system. Cons Being able to have a snap shot view of all the benefits, rates and contribution amounts for a group would be very helpful. Review Source MF Merce F. Benefits Portfolio Asst Insurance Used the software for: 2+ years ### "Great Portal" August 7, 2019 4.0 Pros Simple and convenient Not only user friendly from a Broker's perspective, but clients have also expressed the same. Makes their jobs so much easier, no paperwork! Great Customer Service. Everyone I have had the pleasure of speaking with, have been very helpful and friendly! Cons The defined contributions, I do not find this feature easy to use. Having to input benefits manually, can be tedious. In the Eligibility Rules - update wording for (Coverage Begins/Entry Date (After Waiting Period) to match specific carriers. Review Source DF Deb F. Account Manager Human Resources Used the software for: 2+ years ### "Easy to use!" December 10, 2019 5.0 Pros I have been building Employee Navigator for brokers for almost 4 years and I love how easy it is to use and to teach to other users. Employee Navigator Customer Support is top notch from training webinars to calling in to Support with a question. I always receive quick and friendly service. I also appreciate their willingness to listen to users and update the software as needed. Cons It is a rules based system so it can be difficult to manipulate data when exceptions or out of box plan set ups are needed. Review Source JC Jeremy C. Technology Specialist Insurance Used the software for: 2+ years ### "Great Benefits Administration Solution for Clients" December 10, 2019 5.0 Pros Employee Navigator is constantly updating with requests form the community to enhance their technology and meet the needs of all customers. Cons Some of the additional modules, such as onboarding and PTO, cannot compete with other premium solutions in the market. Review Source Alan K. Vice President Insurance Used the software for: 2+ years ### "Digitize your book of business" December 10, 2019 5.0 Pros Ease to setup clients GUI Continual product updates Cons Not able to add custom fields or customize most of the text Review Source SW Sarah W. Technology Solutions Manager Insurance Used the software for: 2+ years ### "Great Product!" December 10, 2019 5.0 For many of our small clients, they needed a reasonable and easy to use ben admin system. Paper processing was no longer a feasible option and EE Nav fulfills that need. Pros EE Nav is easy to use and implement. THey think of the nuances. Cons There are still some processes that need improved upon, better documentation, etc. Switched from [Maxwell Health](https://www.capterra.com/p/143519/Maxwell-Health/) Pricing Review Source DP Denise P. Sr. HR Consultant Human Resources Used the software for: 6-12 months ### "Dashboard and reminders not so great" June 6, 2021 3.0 I wish it was more exception based action oriented vs you having to log in daily to see if you have to do something. The Wall notifications don't tell you if you have to act, but just that something happened. You don't know if it is a benign notification or actionable until you poke around in the software and figure out if something needs done, it doesn't tell you What needs done. Pros Overall layout is fresh looking and has functions that act as a wizard to walk you through adding a new employee or termination. Cons Notifications and when to take action. Awful experience. We didn't know to approve insurance for an employee after they made changes, nothing notified us clearly that we had to act so the employee ended up getting denied benefits being past the open enrollment period. EOIs pending is not helpful since we can't take action until there is approval or denial. This section should alert there is approval.or denial. It is completely docsonnected from the process, you have to wait for an email then just know to go in and change the setting. Otherwise, you constantly have this long list of EOIs pending that you can't act on but it constantly makes you think you have outstanding items. Review Source WS Wade S. Hr, Technology and Compliance Specialist Insurance Used the software for: 1-2 years ### "Review" September 10, 2019 4.0 Customer service has been great! The system has some great features, but because the difficulty in the reporting section, we will be shopping other systems to see if there's something that can provide us better reporting. Pros The system is fairly easy to setup, and for certain companies it works well. I feel that it really needs to be tied to the payroll system to be most beneficial Cons I'm not very impressed with the reporting. It's difficult to use and requires multiple reports to be ran. I also have to spend a great deal of time editing the reports to get the information that I need. Some of the canned reports are nice, but need some additional information included. I also feel that their could be some better training. Reason for choosing Employee Navigator Price and the ease of use. We also thought that it was going to meet our needs. After using it for some time, we are discovering some of the short comings, that are creating additional time for us. Review Source MH Marlys H. Account Manager Insurance Used the software for: 2+ years ### "Employee Navigator is a great tool for our clients" September 12, 2019 4.0 This is a great product that we use for many of our clients. It has made our jobs easier as the broker as well as made our clients HR jobs easier. Pros This software has helped many of our clients streamline their benefits Cons The system has a few limitations for some of the ancillary lines, however, they are always working to improve and are very active with the broker world and listen to all our suggestions. They are continually updating the system. Review Source LL Leigh L. Director of Finance Non-Profit Organization Management Used the software for: 2+ years ### "Good Product" December 1, 2023 4.0 We've been satisfied with the product and service. Pros Ease of use. Employee Navigator team responds quickly to any questions or needs we have. Cons Integration with Paycor was complicated and confusing at implementation time. Review Source JE Juan E. Market Manager for Florida Insurance Used the software for: 1-2 years ### "It’s great! include most if not all we needs for our industry, and integrate with mayor softwares" April 10, 2020 5.0 Love it, because it is a very user friendly. The employees love it. Compare with other systems Pros The integration facilities. Give us the position to be able to have a solution for any client Cons Really I like everything on employee navigator Reason for choosing Employee Navigator I am not the one deciding to purchased EN, but I know decision were made, because. Include all fixtures we need and it is a more simple system for our users and our staff . In few words, it is much a better system Review Source TV Tina V. Partner Insurance Used the software for: 2+ years ### "Employee Navigator makes our jobs easier! Saves trees too!" April 29, 2020 4.0 It has been great. I respect that Employee Navigator is always looking to improve their platform. They are always releasing updates throughout the year and care about what their users need. Pros Online enrollment for employees to make their selections and we as the Broker get the data to the carriers. Cons Age banded plans only has the option for 4 tiers for the employer contribution. We need it to have 5 tiers. Reason for choosing Employee Navigator We liked the product for the cost. Review Source DK Deven K. Benefits Implementation Specialist II Insurance Used the software for: 2+ years ### "Employee Navigator" September 10, 2019 4.0 Pros The software is easy to use and we are able to implement new groups easily. HR users and employees are able to navigate through the site and complete tasks without any issues. Cons Enhancements aren't updated as quickly as they should be. There are some enhancements out there that all groups would benefit from, but the small enhancements seem to be worked on the longest (and may not benefit all groups). Review Source LE Lynne E. Insurance Broker/Owner Financial Services Used the software for: 2+ years ### "Employee Navigator Review" February 28, 2017 5.0 We've been using Employee Navigator for several years now. The company is very dynamic and does a good job of meeting client's needs. The learning curve is a bit complicated and requires special training for staff, and that is a hurdle that we've had some difficulty with, but the functionality is great for the money. We really love the service too. Pros Value for the price. Great way to communicate with clients. Cons Learning curve is a little complex for the employees at our agency Review Source KF Karen F. Coordinator/Benefit Counselor Insurance Used the software for: 1-2 years ### "Pros and Cons from a fairly new user" April 10, 2020 4.0 Took a little getting used to for me to find information. Still not too "up" on how to run reports, but the co-worker who is savvy about the system will fill me in more when she returns from maternity leave. Pros It has the potential for "one stop shopping" for companies to input, track, and amend all manner of data for their employees. And it allows for two-way communication between the employee and employer regarding benefits, time off requests, etc. Cons As a benefit counselor, for an employee that only ones or or two items of voluntary benefits, there is a lot to go through to get to that product selection. As a coordinator, the timely updating of information by the plan administrator is crucial for each company to get the full benefit of Employee Navigator. It takes a commitment from dedicated personnel. Reason for choosing Employee Navigator As mentioned, I was not the decision maker and therefore, I do not know what reasonings went into the decision. Review Source VR Verified Reviewer Client Experience Representative Insurance Used the software for: 1-2 years ### "Best decision!" September 10, 2019 5.0 Pros This has simplified and streamlined our work in more ways than we can count! Cons There's really nothing negative I can think of! The software is so intuitive! Review Source MP Morgan P. Employee Benefits Acct. Manager Insurance Used the software for: 1-2 years ### "Employee Navigator" September 12, 2019 5.0 Absolutely LOVE Employee Navigator! Pros Employee Navigator is the easiest HRIS system to operate. The building blocks for the site is very easy to navigate. I can pull reports very easily and make adjustments to my accounts without major issue. The customer service is amazing! Whenever I have a problem/ question, they are very willing to help and they explain the issue to help prevent it from happening again! Their customer service is very quick with getting back to you! Cons I do not have any cons for Employee Navigator! My business loves it! Review Source JE Jeff E. CEO Insurance Used the software for: 1-2 years ### "Decent system, but could use more integration functionality" December 11, 2019 4.0 Been ok. Hasn't made or broken us in any accounts as of yet Pros Plug ins are good, several VB carriers (Colonial Life, Guardian, etc) Cons Was sold on EDI that after the fact we are told that the carriers are the ones refusing to let us use EDI. Frustrating, That feature alone would make it exponentially better. Alternatives considered [Ease](https://www.capterra.com/p/156433/EaseCentral/) Reason for choosing Employee Navigator Partnership with plug in vendor. Review Source VR Verified Reviewer Human Resources Manager Insurance Used the software for: 1-2 years ### "More features than advertised; a great addition to any human resource team" October 11, 2018 5.0 Pros Besides its employee navigating features, it provides more tools which make my job easier and allows me to do my job correctly. It keeps an employee database which I often use to track an employee’s achievements in our firm. Another great feature is the possibility to manage our employees’ benefits. Cons Although there are many features to this program, it seems like it lacks a few features for HR purposes. Employee Navigator seems to provide more but forgot to focus and improve their current features. Review Source SG Stacy G. Customer Support Specialist Used the software for: 1-2 years ### "This has been a fantastic tool that has enabled us to elevate our agency's services." May 24, 2018 5.0 Pros The flexibility - we are able to control building, changing and updating our client's sites on the fly. We do not have to worry about submitting changes and waiting for the vendor to update the system. And the Customer Support team is extremely helpful and responsive. We have never had an ineffective or inefficient interaction with their team. They provide comprehensive training and a knowledge base that covers nearly every topic - from the most general question to very specific situations. Cons There really have been very few drawbacks. Where there are any gaps or situations that EN cannot accommodate, they tend to address those situations and make changes to their system. Review Source AP Angela P. Account Executive Insurance Used the software for: 2+ years ### "Employee Navigator review" April 14, 2020 5.0 love it and love the EN team! I have been to 4 of their conferences and had a great experience and got my questions and issues addressed. Pros Very easy to navigate and teach to our clients. Cons some of the reporting is not up to par. Not sure what else is needed here. Review Source Similar Products Featured