# Page 7 | Employee Navigator Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Employee Navigator the right Benefits Administration solution for you? Explore 180 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135330/Employee-Navigator/reviews --- Employee Navigator 4.6 (180) [View alternatives](https://www.capterra.com/p/135330/Employee-Navigator/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 29th, 2026 # Page 7 - Reviews of Employee Navigator ## Showing most helpful reviews Showing 151-175 of 180 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use YC Yvette C. Account Manager Insurance Used the software for: 1-2 years ### "You Guys Are Awesome! " December 10, 2019 5.0 Pros I love that I could contact the support team and they are all helpful. I always receive a follow up email and sometimes I receive a follow up call. The support team make me feel valued! Cons Too many features, which can get confusing. I always have a hard time setting up employer contribution. Not anyone's fault. BUT....one little mistake can cost the employee or employer grief if they pull payroll deduction reports. Review Source Persephone R. Accounts Receivable Coordinator Legal Services Used the software for: 6-12 months ### "Employee Navigator is the one stop HR shop! " October 3, 2018 5.0 Pros Employee navigator is great!! We recently switched to it for our employee records and on boarding! Everything is amazing! Cons Everything is great so far! No cons come to mind! Review Source KD Kelly D. Human Resources Transportation/Trucking/Railroad Used the software for: 2+ years ### "Simple System to use" October 24, 2018 3.0 I Pros I like the layout and how easy it is to use Cons Very limiting on functions of PTO time. Review Source Michael G. Senior Content Manager Insurance Used the software for: Less than 6 months ### "Easy to Use" August 10, 2021 5.0 Pros This is all you need when it comes to benefits administration. You can manage employees, benefits, 401K and more and it doesn't have all the bells and whistles or strings attached that many bigger platforms do. Cons Would appreciate a few more features similar to it's giant Oracle counterparts. Review Source YO Yuval O. Account Executive Hospital & Health Care Used the software for: 6-12 months ### "Excellent Customer Service " April 22, 2021 5.0 Pros Excellent customer service for an end user using this software. I had \[SENSITIVE CONTENT HIDDEN\] as my main POC and he was extremely helpful in making sure I picked the perfect plan. The response time was great and the software itself is very user friendly! Cons I have not found anything wrong with the product. Review Source TS Terrie S. Clinical Supervisor Mental Health Care Used the software for: 1-2 years ### "So helpful!" December 21, 2018 5.0 Pros Employee Navigator is so easy to use! It directs you on items that need to be completed and has been a really easy way for employees within our agency to communicate with our HR department with documents and information all in one place. We recently used it for our annual open enrollment and it made the process so much easier. It was even easier than the previous year. Cons I have no complaints . I am completely satisfied with this software and wish that we started using it sooner! Review Source AA Alison A. Certifications Coordinator Consumer Goods Used the software for: 1-2 years ### "Employee Navigator" October 7, 2021 5.0 Pros Fairly easy to use and helps keep track of new hires benefit availability Cons I have not find anything that I do not like Review Source VR Verified Reviewer Senior Field Marketing Manager Computer Software Used the software for: Less than 6 months ### "Consistent and mostly user friendly" December 21, 2018 4.0 Overall it's a solid offering. Just not as robust as other ones we experimented with. Pros Manages a wide variety of topics in one place, including benefits, vacation time, onboarding, etc. Cons I found this trial harder to set up than some others we tried out. And the user experience wasn't as robust. Review Source EJ Elijah J. President Insurance Used the software for: Less than 6 months ### "#1 Benefits Admin Software" July 21, 2021 5.0 Pros Simple to set up groups, enroll employees and market the service and platform to clients. Definitely has added to my bottom line. Cons No cons. Nothing was difficult about the software, the customer service team discusses how to use the service and platform and is always ready and willing to help. Review Source VR Verified Reviewer PR & Marketing Specialist Used the software for: Less than 6 months ### "seamless user experience" March 11, 2018 4.0 Pros the dashboard is intuitive and easy to use for employees, and includes integrations for all of our other reporting software Cons it doesn't offer particular incentive for employees to get into the product more often than for open enrollment Review Source VR Verified Reviewer Director of Facilities Used the software for: 2+ years ### "Asking for time off and signing up for the benefits for each year couldn't be easier!" February 8, 2018 4.0 Pros The ability to log in and see my days off, benefit status, and get any insurance cards or plan numbers through the online portal or the app is great! Cons The android app is not reliably connecting, but the online version has been simple and easy to use for almost any HR need. Review Source DA Debbie A. Systems Manager Used the software for: ### "Great tool - empowers Brokers to quickly customize & implement their own online enrollment system." June 24, 2015 4.0 Pros: \* Tool is diverse and provides a lot of functionality for administering online benefit enrollment/compliance at an affordable price. \* Employees are presented with a user friendly interface during enrollment. \* Overall workflow of product is good. \* Vendor has worked hard to provide training videos, an online HR Guide, and various knowledge-base articles to support their product offerings. \*Customer Service is friendly and great to work with Cons: \* Rapid growth in client base and growing demands to meet customer expectations occasionally result in reliability issues in newly released or enhanced features. However, when issues are reported, the vendor provides a quick turn-around on critical issues. Review Source RE Robin E. HR Director Railroad Manufacture Used the software for: Less than 6 months ### "Get what you pay for" November 7, 2018 2.0 This software was good as a very small company looking for a limited cost option. However it does not provide the functionality needed for a growing company needing in depth reporting capability and customization. Pros It was “free” via our insurance broker. Tracks basic employee data. Provides for online enrollment platform. Cons It is not sophisticated and has very basic functionality. Very limited customization. Review Source VR Verified Reviewer Scientist Biotechnology Used the software for: Less than 6 months ### "Simple benefits signup and management (from user perspective)" March 30, 2019 5.0 Pros It made signing up for benefits with a new company surprisingly easy and straightforward. Additionally, it has some flexibility in the sense that I accidentally typed a birthdate wrong and was able to change it after the benefits had been implemented. It was set to "pending approval" and updated a couple days later with no hassle. Cons I've only used the end-user aspects so far, but I have nothing bad to say about it at this time. Review Source RM Richard M. Principal Used the software for: ### "Overall this is very good software - perhaps the best for smaller employers." June 22, 2015 4.0 The price point and subscription model makes EN particularly attractive for benefit agencies. It is the only solution I have found that allows for no monthly minimum fees from end users and that is huge in the small and medium case market. The software is VERY intuitive and easy to use. Right now I would say that support is the weak spot - response is sometimes a bit slow and I imagine that is due to growing pains and gearing up the hiring for same. All of the new bells and whistles do come with an added cost - pretty much doubles the base price. But still a bargain compared to other solutions out there. Review Source LP Laurie P. client service manager Insurance Used the software for: Less than 6 months ### "Intuitive and great control options" September 17, 2019 4.0 Pros I like how easy it is to use and all the details you can apply to plan benefits to make the employer's job easier to set up new hires. Cons I like the software - just wish there was a stronger client service center to answer questions rather than digging through the community for answers. Reason for choosing Employee Navigator I can't remember the name of the other vendor but the references we talked to about eNav were very favorable and honest. Review Source VR Verified Reviewer Software Quality Analyst Computer Software Used the software for: Less than 6 months ### "Employee Navigator Review" August 8, 2018 4.0 Pros I like that all of the benefits that your company provides is right there for you, so you can always refer back to it and I found it was very easy to request time off using the dashboard. Cons Our company has not used it for very long, only a few months as of right now, so I have yet to find thing that I don't like about the product. Review Source DC David C. Used the software for: ### "Employee Navigator....Best all around solution" February 16, 2017 5.0 EN is a super all around solution to your client's HR, on boarding, benefit enrollment, ACA reporting and agency efficiency tool. The beauty of EN is our ability to create and set up each client, which ensures fast turn around, quality of service, and delivering true value to our clients. Because we have a strong belief that we should know, love, use and support a single system, EN gives us the mots flexibility and customization to meet all of our client's needs. Review Source SS Scott S. Co-owner Used the software for: ### "Long time happy user" August 20, 2015 5.0 We've been using rules-based online enrollment and benefits admi software for eleven years now and we are on our third system. We've been with Employee Navigator for four years and we are delighted! The software has become incredibly easy to use even as it has grown deeper and deeper in features. Every one of our group clients is installed on Employee Navigator and we use it for all of our servicing, plus benefits enrollment. It's outstanding. Review Source KS Kerri S. Director of Operations Used the software for: ### "Great technology and an affordable solution for electronic enrollment/HRIS system" June 22, 2015 4.0 This platform is great and the team at Employee Navigator continues to expand on the tools that continue to make it even better. While there is not a one solution fits all scenario, this comes pretty close for what we use it for. I gave it a four star for overall, because there are still some items that need enhanced to make it a five star. The ease of use and customer service is well beyond a 5 star. I highly recommend this technology. Review Source SN Shawn N. Producer Used the software for: ### "Our experience has been excellent. " July 2, 2015 5.0 The software is easy to use. Set up is not difficult and it is very "forgiving" if something is initially put in wrong and needs to be corrected. I always have a response from the customer service team within a 12 hour timeframe. The only "con" is that there needs to be more variety in the options for voluntary life benefits. It's hard if the employer has more than one option. But there is a workaround, which is nice. Review Source MB Michelle B. marketing Insurance Used the software for: Less than 6 months ### "An easy to use benefit to offer smaller companies without dedicated HR " November 11, 2018 5.0 this has been a great tool to offer clients. It is a huge time saver for smaller clients. Pros This software is user friendly and is continuously being updated. Getting employers set up is seamless and takes much less time than competitors Cons Along with constant updates comes the learned curve to figure out new features. An employee review of the software to report to the employer would be great for feedback &/or issues Review Source WH Walter H. President Used the software for: ### "Broker Using Employee Navigator" June 22, 2015 4.0 We love this product! It is the easiest benefits administration system our agency has come across, we can have groups and up running in a matter of hours, with the other vendors it takes weeks. Review Source Response from Employee Navigator June 22, 2015 Thanks for the love Walter! KM Kelly M. Benefits Consultant Used the software for: ### "A Broker's Secret Weapon" June 22, 2015 5.0 Here is a way to offer a "free" benefits administration system, ACA reporting and a platform to manage your open enrollments! It is the most affordable and comprehensive enrollment system I have found. Review Source JC Jean C. Used the software for: ### "Versatile self service tool" June 24, 2015 4.0 Versatile self service tool for brokers to share with their clients without an HRIS. Software is constantly evolving to meet the demands of ACA. Quick, thoughtful customer service team. Review Source Similar Products Featured