Who Uses This Software?

Gather is a cloud-based software that helps thousands of restaurants, venues, and caterers manage their private events, banquets and catering workflow from initial inquiry to day-of execution.


Average Ratings

80 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Gather
  • gatherhere.com/
  • Founded 2012
  • United States

About Gather

Gather enables catering companies of all sizes to manage and grow successful events businesses. That's why independent caterers, national restaurants, food trucks, hospitality groups and private venues use Gather to power their catering events. From private-equity backed growth concepts to James Beard award-winning restaurants, we're trusted to serve as the anchor between management, events teams, and their customers.


Gather Features

  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties
  • Billing & Invoicing
  • Cask Management
  • Demand Planning
  • Distribution Management
  • Inventory Management
  • Order Management
  • Production Tracking
  • Quality Control
  • Recipe Management
  • Banquet Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Contract Management
  • Costing
  • Customer Database
  • Event Management
  • Facility Management
  • Inventory Management
  • Kitchen / Menu Management
  • Order Management
  • Quote Management
  • Recipe Management
  • Waitstaff Management
  • Attendee Management
  • Confirmation/Reminders
  • Discount/Coupon Management
  • Event Calendar
  • Marketing Management
  • Online Payments
  • Online Registration
  • Social Media Promotion
  • Wait List Management
  • Website Management
  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management
  • Attendee Management
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • Event Management
  • Food & Beverage Management
  • Multi-Facility
  • Reservations Management
  • Resource Booking
  • Sales Management
  • Staff Management
  • Barrel Management
  • Billing & Invoicing
  • Cellar Management
  • Inventory Management
  • Order Management
  • Point of Sale (POS)
  • Production Tracking
  • Vineyard Management
  • Wine Club Management

Gather Reviews Recently Reviewed!


Gather has made my proposal writing 100% better than when I had to write them manually using word.

Sep 12, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are a restaurant with a huge catering business and this software was designed for an on site caterer with event rooms versus everything being off site like our business model. I am looking forward to the modifications in the future that close the gap on the two concepts better. It has made proposal writing a dream! I love that everything is live across the entire booking with a click of the mouse. The customer service is unbelievable! Everyone is always so pleasant & receptive with all of my questions, comments, concerns & suggestions. The mobile app is great and we want to use it more but the team communication alert email doesn't function on mobile which renders it useless to our team. The reporting seems to constantly improving but we can not connect it to our system so we do not currently use it but I look forward to a day when we can. I absolutely love all of the filtering throughout the entire program and how there are multiple ways to find a previous booking. The calendar is my favorite view and I am looking forward to beginning to use the task function shortly. I have created many many menu templates which is superb but would like to copy one from an actual booking as well. Overall, I completely understand that this is meant for more formal venue catering so I am just grateful that I am able to utilize it at the level that I can for corporate/off site catering. It is so quick & easy and I just cant believe how effective it is to update for a client. Great job!

Cons: The biggest issue with Gather for us is that it does not report to our inventory/reporting system. We have to manually ring everything into our Revel POS system in order to capture an accurate product mix. Basically this means that this software is really only for me to create the proposal and our comptroller must recreate everything in another program. Huge waste of time but a necessary evil for me to have this valuable tool to do my job. I wish that there were more templates for multiple sections including but not limited to the notes sections. I find myself copy & pasting my own words dozens of times a day. I would like to see the lead be able to be customized because I have to ask a set series of additional questions before I may even begin a proposal. It would be really helpful to copy & paste emails into the message section to be able to assure an accurate add. I think that it is important to add a confirmation to the client that their CC info has been added correctly. I get MULTIPLE emails a week asking if we are all set since they do not get a confirmation. Please finalize the condensed versions that you have been toying with. Please go back to the notification to COMPLETE the gratuity, 50% miss it. Lastly, add the onsite contact info to the CHEF BEO. We use that version for the driver because it is a cleaner version to pack the van with. The regular BEO is only sent to the client with the proposal because it has too much going on for the delivery pack list. Thanks!

Overall: Quick & easy creation of bookings. Fast reaction updates with existing bookings. Immediate updates across the entire booking and all of its documents. Superior customer service.

Helps to keep my event information organized and shared with my team

Oct 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Service, price, and rapidly growing features

Cons: I can't think of any cons. I think there is always room for improvement, but nothing sticks out to me as a problem. I did, however, have some difficulty integrating my bookings calendar with my google calendar, but almost immediately, the awesome customer service team helped me out with it.

Overall: I am the General Manager and Event Planner for a very busy restaurant. Gather helps to keep me organized, in touch with clients and staff, and keeps all of the information I need in one place. I love that clients can get in touch with me through a Gather link on our website, and I can convert a lead into a booking very easily. Keeping up with so many people and events is exhausting, but Gather makes it much easier for me to have all necessary information and conversations with clients in one place. I also love that I can have my clients "sign" event contracts through the website, send deposits, and put a card on file. My team can also access conversations and documents so that they can stay up to speed with what is going on. But I think my favorite part is that the bookings calendar can be synced with my google calendar across all of my devices. :)

Recommendations to other buyers: I would love to see a bookings calendar that can be put on my restaurant's website. That way, clients already know that we are booked. I would also like to see more options for inquiry buttons that can be put on my website. This may be an oversight of mine, but my link is not very noticeable and in plain text says "Click here to inquire about an event". I wish It was a big button or even a form that a guest can see right on the page and fill out.

A little complicated to use, but it's a powerful event management tool that your clients will love!

Jan 15, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: From the customer/client experience, it's wonderful. Great, professional design, easy to review contracts/policies, make payments, and correspond with questions. From the admin perspective, I like that it keeps me organized. There are so many moving parts to events and it's so nice to have everything organized in the calendar, have each event represented, and every event have it's own page to store details, connect with the client & staff, track & collect payments, create and send policies to review, request payments (can be custom or based on pre-set pricing menus), and store details for your team and/or the client (i.e. event floorplan, vendor info, etc). Gather's customer support has also been amazing! They always respond to questions in a timely manner and provide webinars on a consistent basis as well.

Cons: It's pretty complicated to use and takes quite a bit of training, which can make it hard to collaborate or inform part time staff or contractors on event details (or have them help with invoicing, scheduling, etc). There is also not an ability for clients to "sign" contracts, only approve proposals. For an industry that can be pretty litigious, I wish they emphasized their event policies a bit more.

Overall, fairly smooth and easy to use.

Sep 12, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the aesthetic of the software and that the Gather team seems to always be working on ways to improve the product.

Cons: I wish that the Task feature functioned more like an alert where some kind of reminder for deadlines would pop up, not only on the page for that particular event, but on the home page and calendar page. If the task feature were a bit more developed then I would be able to stop using Pipedrive altogether. It would also be AWESOME if Gather were integrated with OpenTable or another reservations software system.

I also wish there were more color coding options for different categories of events and phases they're in, such as a color for offsite events, or a color for an event that is confirmed but maybe still has a few details to finalize.

It would also be fantastic if clients could complete their credit card authorization form directly on the Gather Proposal Page so that they do not have to email credit card information or relay it over the phone.

Capterra loader

Wow! This was a lifesaver.

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how user friendly this software is and how it is so easy to navigate. I like how we can generate a report with multiple pages at one time. The filtering options make it very convenient for me to review each of the restaurants at a single time.

Cons: It's a small thing...but when I am in a booking and I want to change some contact information on a booking contact, I have to go to another screen, which is fine, but I can't go right back to the booking I was working on. I have to find the booking again in the big list. BUT, everything else works so great for us.

Overall: TIME! I have recommended this product to at least 4 companies and I know two have signed up. The benefit I get is that my guests can see their proposal in real time and it's speedy so contracts can get signed quickly.

I couldn't imagine handling our volume of events without Gather, it's a game changer!

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: My favorite part of Gather is the centralized source of information. The entire team has access to communication with the client. The client has up to date access to menus, details, and financials. The team can communicate within each event. The leads form, booking templates, email templates, and generated documents look sharp and make my job a million times easier. There are so many new features since we began with Gather in 2014 and it just keeps getting better.

Cons: The one thing that would be nice is to have a backlog of changes on proposals. Sometimes things get changed accidentally or the client wants to go back to a previous version proposal and I can't access it.

Extremely bad customer service, buggy software

Aug 20, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Comments: Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

Pros: Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

Cons: Regarding our disappointment with Gather I would point to the following - all of which I have reflected to your support people and none of which have been acted on: Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not About 45 days ago new inquiries stopped showing up in your new messages list - your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral "1" is not hyperlinked and I have to search for the new signed contract. It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the "onsite" contact but that is not a default email recipient. Look at the confusion that appears in some proposals. Your proposals are not properly itemized and clients do not seem to notice that I have attached a "BEO" which is not a term I could define for you. Look at both "xxx" and "xxx" as examples of proposals where they thought we got the price wrong but they don't see the security deposit because it is not itemized in the proposal. It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

Gather has been a great tool that reduces the amount of time spent logging details of events!

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everyone is able to see whats going on in the private dining room. From the Front of House Manger to the Chef to the GM and Banquet Manager. It's all available in one centralized location.

Customizing the menu options to cater to the guests needs is a breeze!

Sending out contracts that are consistent with your brand is important. Once it's worded properly and stored, it's sent out the same every time.

All communication between the guest and the venue is all in one place.

Cons: You can't add events through the app.

Changing the uploaded documents seems to revert back to older documents at times.

This booking platform is so user-friendly; it makes the booking process quick and easy.

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most awesome thing is, I can do everything in one system. I receive leads via Gather, I send and receive emails, book space, create BEO's, collect deposits, send invoices and other documents via Gather. It's the greatest and easiest booking system I've ever used and I've been in the event industry since 1987. The 2nd thing I love about Gather is their customer service. My rep always goes above and beyond every time, is always there to assist me, responds immediately, and is an absolute joy to work with.

Overall: Gather saves me so much time so I'm able to respond to more leads and create proposals and correspond with clients in a more timely manner. All of this frees me up to do more networking outside the office and in turn generate more business for my event space.

Gather has allowed our team to see each our business as a whole with everything going on!

Sep 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gather is super easy for client's to understand, easy to get estimate approvals, and easy to collect payments. I really like that you can see timestamps of when clients have opened emails that we send through Gather, it lets us know they've at least reviewed the info so we can adjust when to send for a follow up. It is very easy to add and adjust menus and pricing.

Cons: Some items we would like to have control of for adjusting, such as how to tax and what menus are taxed, and how those menus can be classified, rather than calling support. We would also like documents uploaded to be available on bookings that were created before they were uploaded - currently you can only upload from the drop down list the documents that were uploaded at the time you created that specific booking, so not all the documents are there.

Overall: A central communication spot for our whole team, rather than searching through emails!

Amazing

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I started using this software about a year and half ago. It has made my job so much easier and saved so much time. It is very user friendly ( for both the client and myself). What has really impressed me the most with this company is their customer service. The few times, I have had a question, I received a response by someone on their team within an hour. I could not be happier with Gather and their team.

Cons: The only minor improvement I would like to see made is the ability to communicate to multiple people through the gather website. Often times if I am messaging through their site, and the client will copy people on emails and I am unable to see the copied recipients.

Capterra loader

Simple yet advanced event planning software.

Dec 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Gather offers users the ability to easily organize a vast majority of events that otherwise can become overwhelming. Being able to process payments on Gather is the BEST feature. It promotes a feeling of professionalism for the guest.

Cons: It could be a bit more streamlined, it requires some clicking that to get to new pages that could be eliminated. To be honest I am not crazy about their new branding, the symbol does not translate for me to something that makes sense.

Overall: Having one place for all of the events to live.

Going from excel to an actual program had defintley helped organize all 4 locations that I book for.

Sep 12, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I have my leads, bookings and emails all in 1 location. It's also very helpful for the general managers, chefs and my assistant to be able to see all communications and notes in one location.

Cons: I do not like the fact that it can't do an auto responder email and the ability to CC other people - these are 2 really big features that I feel are important and it's missing.

Overall: organization, everyone is on the same page, easy access for key employee's, simple for the guests to sign and pay deposit

So far, so good

Sep 18, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how all the events and details appear on my own calendar. I also like how I can process payment through Gather.

Cons: The financial section - the new rollout makes us edit the financials in the events summary section. For the way we use Gather, it really isn't intuitive nor does it make sense, especially when it comes to adding charges/discounts. This one is pretty minor, but there are times when formatting the events notes section is a bit frustrating. When I press return or copy and paste event notes from another event, hyphens or weird spacing appears, making it read funny on the BEOs. Lastly, wish there was a direct link to copy and paste for payments (requesting cc information). I don't like using the request card from client option directly from Gather.

Overall: Managing and organizing all my events

Capterra loader

Great service, ease of use, clients love it

Dec 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gather is super easy for customers to use, guests love it, and the contracts are simplified. I wish we would have started using it long ago!

Cons: I dislike the the application for my phone. I always end up using the website over the application and I think we could find value in the app, just not currently.

Overall: Gather software easy to use, printing BEO's, details added, etc., all of it is simple & clean. I wish we would have started using it years ago. It's an event planner's best friend!

Capterra loader

Gather-A Real Time Saver!

Dec 14, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how I can quickly send out information, from a lead to sending a contract-the templates are the best and saves so much time, which is critical in a competitive market.

It is very user friendly-even for those without a lot of computer experience.

Cons: I wish they had automatic reminders-but they are getting there! Reports sometimes do not seem 100% accurate but I mainly use the sales and leads reports the most.

I use Gather on a daily basis to track and plan events for mutiple locations

Dec 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its very user friendly and easy to switch between locations so I can see each calendar at a glance. My team can easily access the documents fo reach event.

Cons: My initial email to clients often ends up in a spam folder. If I could change anything it would be how the email title read in my inbox. The way it comes through as notification.... is not the most user friendly

Overall: I can access multiple locations in one glance at my calendar .

Simply a Game Changer for Event Persons wanting to stay organized & efficient, with a touch of class

Dec 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The maneuverability within the program makes it really easy to get things done, without a lot of erroneous data entry. Keeps you organized with multiple ways to view upcoming events while also being able to communicate with necessary staff within your establishment. The menu system is incredible, and user friendly for both myself and clients.

Overall: Clean & Stylish software to share & communicate with clients and staff alike. Easy to use, and make any changes to customize it to your particular needs. Helps me stay organized better than anything I've used in the past. So grateful to have found Gather!

Gather has made my life easier

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive software with the best support in the industry. New features added all the time. The Gather team listens to their customers and they adjust on the fly. I save minutes of my day every time I use this software's features. What could be more important than that.

Cons: When I changed over to Gather Software, I abandoned my old system which was a box of files in the back seat of my car. The box is still there. I wish Gather could clean my car. I am working up the nerve to call Gather Support and ask them.

Overall: Gather simplifies my life

The Gather system is very easy to navigate and an asset during our busiest seasons.

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity and informative. Events can be booked with ease and clarity. Gather is a must for our busiest seasons.

Cons: Sometimes difficult to obtain information for past events easily. Wish it also had reminders or alerts for events that we are awaiting responses for.

Overall: Past present and future events all stored in one place. Can book events quickly and timely. Easily make changes and send out proposals to be approved.

Gather is great for communicating details with clients and internal staff.

Dec 05, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how accessible it is -- I can easily check dates on the app and using it is so simple. Also, I can work with clients and they can see the updates in real time. This helps in closing the deal in a lot of cases! It makes us look good!

Cons: I don't like how some of my updates "disappear" but the Gather team is so easy to work with and helpful when that does happen.

14 years Catering Manager in charge of booking events.

Sep 18, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is well organized and easily transfers online request through email. The color coding system helps identify easily the event status in the calendar. Printing of menus and event proposals are easy and quick.

Cons: Software often shows green screen and freezes up. Would be helpful if you could more easily import pre-existing contact information.

Overall: Well organized. The software crossed with our email database for ease of import. The messaging system works well for tracking customer contact and the financial page is great for guest to see estimate. Love it is a live link.

Capterra loader

Absolutely great software for event planning

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I absolutely love the ease of use of the software. Very simple and straight forward with design. The ability to communicate with your client and show them itemized statements, contracts, menus, & room items is so convenient.

Cons: I dislike that there isn't a room layout function. Additionally, I wish there were an option to classify users. For example "Kitchen/Chef" they only need to see the items directly related to their function on the system. They have no business seeing financials or anything else of a particular event.

My corporate office pays for it and I can not comment on the value as I do not know what they pay.

Dec 11, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: being able to go back with ease and see all the clients past events here and easily rebook without having to put it all in again. I also really like the way the leads are laid out so I can scan the list and easily find and filter I get a lot of calls so its nice to be able to pull them up fast

Cons: I would like to have a place if there is more than one person as the contact on the event so I can look it up under either name

Overall: organization and the ability for anyone in my company to edit, make notes, check something for a client if I am out

Gather is one of the most intuitive softwares I've used. It's easy to navigate and looks very clean.

Sep 12, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy for clients to view and approve proposals and takes a lot less time for the back-and-forth of approval.

Cons: I wish the full contract were much more obvious in the proposal view so that guests would be required to at least skim over it in the booking approval process. It works well for casual/non-professional users, but I have to use offline contracts for some of our larger clients. I also wish I could set up template Notes.

Overall: Ease of use, convenient access online from any computer, and simple and quick booking process for simple events.

Very good experience with with Gather!

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wonderful and easy to use! Helps entire staff with communication and details of the events and catering orders. Very professions for the customers as well. The Gather App is also very helpful for me while on the go.

Overall: Helps with organization and communication. I have used Gather for 2 years now and it helps make my job much easier. I have no problems with it or with the help support.

Mostly good, a few hiccups here and there.

Feb 05, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Easy updates for client change requests and keeping events and clients on file for later use. Fast delivery of proposals to clients for quicker response to details and questions from clients.

Cons: Issues with finishing contract because full information on client may not be known and required fields may block you from finishing proposals to send out.

We have been a client for 2 years and can not imagine booking events without this software!

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very user-friendly! It has made booking our events a breeze. We have more time to concentrate on other event details. Our clients are constantly commenting how easy booking an event with us is! Yeah for Gather!

This software has literally replaced a person in our office. It is easy to use and we wouldn't change a thing about it. The support staff that Gather employees are very knowledgeable and efficient in responding to any questions that arise.

Overall: saves our company time and money

Beautiful, Efficient Rising Star disrupts old guard, saves times

Feb 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We tried Total Party Planner (trial) and Caterease (6 months) before finding Gather. I'm so glad we did. From the first interaction the sales and support staff have been professional, helpful and going above and beyond. All our data was uploaded over the Christmas holiday (2015) and we've been booking clients ever since.

As one of our clients wrote "it's beautiful and effective at showing me exactly what matters." Everything is online, and even works from mobile devices.

Team communication is seamless, and best of all I actually got my chef's using it because it's just like email. There is now a one-stop shop for everything related to events.

For our small catering company justifying the expense was hard at first. Now, it's no question I save that much every month in time emailing clients and sorting through details.

The BEST part:

Gather is under active development. They just got funded big time and have been rapidly rolling out new features. I have no doubt they will be competitive with giants like Caterease in all categories very soon.

And when they roll out a "required items" checklist or a menu costing/ordering interface you better believe it will be intuitive, functional and highly integrated.

Right now (Feb 2016) Gather is primarily geared toward restaurants with rooms; however, we have had no trouble adapting it to our off-site catering business (we have a fleet of mobile wood-fired ovens). If you are a large hotel this may not be the best solution... yet, but just ask. They are incredibly responsive.

Capterra loader

Gather has SIGNIFICANTLY reduced the amount of time it takes us to send clients a quote.

Jul 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Fast quote building, the payment portal within the proposal, and super easy to use. We used to edit contracts individually, Gather has totally changed the way we interact with customers. I HIGHLY recommend this product for anyone in the events industry.

Cons: Hard to get customization per account due to Gather having a small team. We needed a small add-on, but since it wasn't in the current roadmap, its unlikely that it will happen.

Overall: We have sped up our inquiry to closing rate.

I really like this program. It is extremely easy to use.

Dec 11, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how the email is attached to the event, so you can see all your correspondence with your guest on one page.

Cons: For marketing purposes, when I go through the contacts or accounts and select one, I cant just go back to the next on the list I have to start at the beginning and scroll through all the names again.

Makes event planning organized

Sep 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that each event has it's own portal for the guest. I book several parties daily. This program has helped me organize multiple events on one day. I really like the template option for email response. This dramatically increases my email response time.

Cons: Not being able to email and book events using the app.

I wish the software was synched with Open Table. Once an event is booked in Gather. ..automatically books on Open Table.

Have been using Gather for 3 years now and it saves time and is very easy to use.

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate and has all the tools needed to book events from reservations, catering and contracts/payments.

Cons: Once in a while it is slow to respond - but customer support is always available for any questions and fixes problem instantly.

Overall: Events can be booked fast and easy.

I've enjoyed using gather over the last 3 years for event booking software

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gather is easy to use, they're always offering new features and product updates and they are very sensitive to customer feedback!

Cons: It works well for event booking, but we have tried to use it for catering and offsite events and the platform doesn't support that as well.

Simplified our lives!

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that Gather has taken what used to be 4 or 5 different folders, programs and documents and combined them into 1 place. It has made our lives much easier in that respect.

Cons: The inability for the financial side to connect with our program - I wish it could connect with NCR or InfusionSoft so we could have those financials in the same place as a program we already use.

Overall: The ability to bring multiple platforms into one place.

Gather makes creating professional event proposals quick and easy.

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the customer service most of all. If I call Gather after business hours they see my missed call and call me back in the morning.

Cons: Gather functions do not work properly with the Safari browser. It's a problem I've had for a year now and Gather's customer support team's solutions is not to use Safari. I like using Safari!!!

Overall: I save so much time by using Gather to create event proposals. It also keeps my team well informed.

We really wanted this to work...

Jan 09, 2018
2/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: I don't recommend this product if you're a large company or if you do any business at off-site venues.

Pros: Our clients love how professional Gather looks. We get a lot of compliments, from clients, on how easy it is to use.

Cons: Unfortunately there are just so many issues... We're an off site catering company and it appears that this product is more of an "in-house" program for on site/private dining... They knew this when they sold us the program and should have realized they were not for us... Most important was the fact that our invoices weren't adding up correctly; had we not manually added them up we would be out of thousands of dollars. There is no where for our clients to confirm their contact info (phone, address), not efficient when booking a high volume of events. The zip codes for our clients, on the BEOs, default to our zip code; so we have to go in and manually write the client's zip code on every BEO so that our delivery drivers don't get lost.... We've spoken to them several times and yet no one can seem to correct a zip code. There is no way to enlarge the font, when doing several events it's hard for kitchen staff to see the menus. The support team is very polite but can't ever really answer a question. They respond with "we'll mention this at our next meeting"...

Couldn't be happier

Sep 20, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use, the preset templates, email that's connected to both the Gather system and my email and giving limited access to different types of employees.

Cons: iPhone app needs to be more versatile, the widget we have on our website that was provided by Gather needs to have more fields for more info on food and beverage questions so when we respond to leads we have more info from the start which.

Great program - super easy to learn!

Dec 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: the app version makes replying to leads fast and easy - created templates and attached forms take about 5 secs to send

Cons: the app version does not allow to change status - app needs to have complete functionality of the online program

I feel like we were living in the stone age before Gather!

Sep 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That every document is updated in real time. I save so much time this way. The ease of creating and updating BEOs.

Cons: I am not a fan of the new logo and look of BEOs. Otherwise everything is great! I love Gather!!!!!!

Overall: Endless benefits. I book more events, can easily look up correspondence with clients and other team members. I can better organize my financials. Nothing seems to fall through the cracks now that we use Gather

Gather has definitely made my work 100% easier

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Simple is genuinely better. The ability to create your own menu fast is a perk. Gather is an easy way to update your menus

Cons: When there's a "bug" and it takes a week to fix it. There was an incident that happened where I was unable to use my calendar for a moment. Although I was given an alternative way to work through it, it was a blessing when I was able to retrieve function.

Great product. Made our business grow faster than expected.

Sep 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Less than a minute to create prospect events. You can even prepay online. Costumers are able to leave feedback. Continuous costumer assistance and improvements. Complimentary webinars.

Cons: Some reports require a bit more polishing but aside from that I cannot seem to find any cons for this software.

Overall: All my F&B team, Accounting department are now on the same page every day!

I love Gather. I don't know what I would do without it.

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how organized the booking process and BEO templates are. Gather essentially provides a fail-proof checklist of each element of our events. I like how my clients can see the updates to the event plan at anytime so we are always on the same page.

Cons: I wish you could easily edit each contract for individual events instead of having the same one for all.

Gather has helped to transform our business! It is hands down one of the best decisions we've made!

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is hard to say what I like best about Gather. The overall features, functions and benefits are awesome. If I had to pick one thing, it would be that Gather is extremely user friendly. The functionality is superior and the ongoing enhancements continue to make an already powerful platform even more robust. Gather provides the best customer service I have experienced with unparalleled responsiveness. The reps are friendly, knowledgeable and easy to work with.

Cons: The things that I don't like are minor and because the system is so well designed, I have been able to quickly find workarounds that have had a minimal impact on my effectiveness. For example, if I create a proposal and make changes, while Gather saves everything in real time, I simply download the initial version so I can have a record while maintaining the final version in the system.

Gather has made managing our FOH events so much easier.

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Streamlined, easy-to-use, organized and intuitive. I would recommend this product to any restaurant that needs to keep track of customer relations. this product has been so incredibly helpful for our young company. We are planning a large expansion and growth and we definitely plan to use this in our scale u

Overall: Organization. Team communication. Feedback.

Easiest most efficient software for planning a party I have used.

Sep 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is user friendly for everyone in the restaurant, cooks, servers and chefs. Everyone in the restaurant uses it. Guests love the ease of approving their proposals and of course the confetti.

Cons: I would like to be able to do more with the mobile app including bookings and detailing the BEO. As of now I can only check for availability and send messages.

Capterra loader

Gather has been by far the best software I've used for event planning.

Dec 05, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Able to share instantly with co-workers. Easy for clients to access and understand. Also very easy for set up crew to read.

Cons: There are some minor glitches at times. If there are too many people on the same event, it's hard to update and changes may not save.

Overall: It's helped me become more organized and I am able to work better with clients and co-workers.

Gather is a fantastic, time saving software program that increases my efficiency.

Dec 06, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the financials in the program- it makes it so easy to revise proposals and send new estimates to guests when they make changes.

Cons: The email function- many of my emails get blocked when they originate from Gather so I have to do extra work and send through my Gmail account.

Overall: Increased efficiency, great database, historical data

Gather has made

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The ease at which we are able to manage leads and convert them to booked events is very beneficial.

I've been told many times that our clients are happy at the quick turnaround time for answering questions, sending out menus and booking events. Many of these tasks can be completed on the moble app too!

Cons: The app for android was a bit glitchy in the past.

The most recent updates have helped significantly.

It would be great if we were able to request cc payments from the app. I'd also like to have the ability to automatically send (with our customized verbiage) a payment request on preset dates and immediately after the proposal is approved.

It works

Aug 02, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I used Gather for almost 2 years and the pros are that the system does allow for accurate notes to be recorded in the system. I liked the format of the banquet event order and it was easy for the operations team to read. They were constantly making updates to the system which added new items

Cons: You were not able to record the responses in your correspondence with clients which could cause issues. The company was constantly making updates to the system, but they would never let you know so things would disappear and you'd be confused for a day or 2 until you figured out what had changed/been updated

Overall: Overall it was a good experience and I got used to the different quirks that the system had