Who Uses This Software?

Gather is a cloud-based software that helps thousands of restaurants, venues, and caterers manage their private events, banquets and catering workflow from initial inquiry to day-of execution.


Average Ratings

113 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Gather
  • gatherhere.com/
  • Founded 2012
  • United States

About Gather

Gather enables catering companies of all sizes to manage and grow successful events businesses. That's why independent caterers, national restaurants, food trucks, hospitality groups and private venues use Gather to power their catering events. From private-equity backed growth concepts to James Beard award-winning restaurants, we're trusted to serve as the anchor between management, events teams, and their customers.


Gather Features

  • Banquet Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Contract Management
  • Costing
  • Customer Database
  • Event Management
  • Facility Management
  • Inventory Management
  • Kitchen / Menu Management
  • Order Management
  • Quote Management
  • Recipe Management
  • Waitstaff Management
  • Billing & Invoicing
  • Cask Management
  • Demand Planning
  • Distribution Management
  • Inventory Management
  • Order Management
  • Production Tracking
  • Quality Control
  • Recipe Management
  • Attendee Management
  • Confirmation/Reminders
  • Discount/Coupon Management
  • Event Calendar
  • Marketing Management
  • Online Payments
  • Online Registration
  • Social Media Promotion
  • Wait List Management
  • Website Management
  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties
  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management
  • Attendee Management
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • Event Management
  • Food & Beverage Management
  • Multi-Facility
  • Reservations Management
  • Resource Management
  • Sales Management
  • Staff Management
  • Barrel Management
  • Billing & Invoicing
  • Cellar Management
  • Inventory Management
  • Order Management
  • Point of Sale (POS)
  • Production Tracking
  • Vineyard Management
  • Wine Club Management

Gather Reviews Recently Reviewed!


Gather has made my proposal writing 100% better than when I had to write them manually using word.

Sep 12, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are a restaurant with a huge catering business and this software was designed for an on site caterer with event rooms versus everything being off site like our business model. I am looking forward to the modifications in the future that close the gap on the two concepts better. It has made proposal writing a dream! I love that everything is live across the entire booking with a click of the mouse. The customer service is unbelievable! Everyone is always so pleasant & receptive with all of my questions, comments, concerns & suggestions. The mobile app is great and we want to use it more but the team communication alert email doesn't function on mobile which renders it useless to our team. The reporting seems to constantly improving but we can not connect it to our system so we do not currently use it but I look forward to a day when we can. I absolutely love all of the filtering throughout the entire program and how there are multiple ways to find a previous booking. The calendar is my favorite view and I am looking forward to beginning to use the task function shortly. I have created many many menu templates which is superb but would like to copy one from an actual booking as well. Overall, I completely understand that this is meant for more formal venue catering so I am just grateful that I am able to utilize it at the level that I can for corporate/off site catering. It is so quick & easy and I just cant believe how effective it is to update for a client. Great job!

Cons: The biggest issue with Gather for us is that it does not report to our inventory/reporting system. We have to manually ring everything into our Revel POS system in order to capture an accurate product mix. Basically this means that this software is really only for me to create the proposal and our comptroller must recreate everything in another program. Huge waste of time but a necessary evil for me to have this valuable tool to do my job. I wish that there were more templates for multiple sections including but not limited to the notes sections. I find myself copy & pasting my own words dozens of times a day. I would like to see the lead be able to be customized because I have to ask a set series of additional questions before I may even begin a proposal. It would be really helpful to copy & paste emails into the message section to be able to assure an accurate add. I think that it is important to add a confirmation to the client that their CC info has been added correctly. I get MULTIPLE emails a week asking if we are all set since they do not get a confirmation. Please finalize the condensed versions that you have been toying with. Please go back to the notification to COMPLETE the gratuity, 50% miss it. Lastly, add the onsite contact info to the CHEF BEO. We use that version for the driver because it is a cleaner version to pack the van with. The regular BEO is only sent to the client with the proposal because it has too much going on for the delivery pack list. Thanks!

Overall: Quick & easy creation of bookings. Fast reaction updates with existing bookings. Immediate updates across the entire booking and all of its documents. Superior customer service.

Excellent Software with a Few Frustrating Quirks

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Event Portal feature. Each event having its own specialized url that allows the client to see everything in a very organized fashion makes the process of converting a quote to a sale much easier. The integration of credit card processing (we used Stripe) keeps the client from using other options (like Square) that would force them away from the portal.

Cons: Trying to keep you locked into their email ecosystem. The email integration is terrible. I wish they would support a Gmail integration. If I want to get my client to approve a proposal - they have to be emailed through their own email system that is not as user friendly and completely breaks the cohesiveness and intent of the software when I have two different email chains happening (which the client flips between without realizing). Make the event approval option available without having to email them please.

In addition, they will charge you for leads from Yelp, even if they don't book! It is a very shady practice that needs to stop. Focus on good software, not making money off lead conversions from third party lead sites please.

Overall: It has been an overall success at easily keeping our client focused. Instead of using many different software apps, booking, payment etc, it creates a single portal and eliminates many questions we were faced with prior to implementing. Sales tracking and other features are simple without the hassle of Salesforce integration.

Helps to keep my event information organized and shared with my team

Oct 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Service, price, and rapidly growing features

Cons: I can't think of any cons. I think there is always room for improvement, but nothing sticks out to me as a problem. I did, however, have some difficulty integrating my bookings calendar with my google calendar, but almost immediately, the awesome customer service team helped me out with it.

Overall: I am the General Manager and Event Planner for a very busy restaurant. Gather helps to keep me organized, in touch with clients and staff, and keeps all of the information I need in one place. I love that clients can get in touch with me through a Gather link on our website, and I can convert a lead into a booking very easily. Keeping up with so many people and events is exhausting, but Gather makes it much easier for me to have all necessary information and conversations with clients in one place. I also love that I can have my clients "sign" event contracts through the website, send deposits, and put a card on file. My team can also access conversations and documents so that they can stay up to speed with what is going on. But I think my favorite part is that the bookings calendar can be synced with my google calendar across all of my devices. :)

Recommendations to other buyers: I would love to see a bookings calendar that can be put on my restaurant's website. That way, clients already know that we are booked. I would also like to see more options for inquiry buttons that can be put on my website. This may be an oversight of mine, but my link is not very noticeable and in plain text says "Click here to inquire about an event". I wish It was a big button or even a form that a guest can see right on the page and fill out.

Indispensable Program!

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our team loves how each client has his/her own customer portal. It is fairly easy to change any details at any time. It is also imperative for us to be able to send an approval request to each client at the time of solidifying details for an event. Really helps us to ensure our team can execute the event flawlessly.

Cons: We wish that Gather was able to track any changes made by one of our team members so that when a change occurs, we can know exactly who made it and why... Or that there was specific place for a team member to track changes in the portal. Also, we wish that there was a way to approve each specific section instead of just an over all proposal. Our clients are dealing with TONS of wedding details (not always through us) and they have a lot on their minds.

Overall: The customer service team is always very efficient and timely as well as friendly. We couldn't run our business without Gather. Earlier in our development we considered other software geared toward events, but they seemed to specialize on only one aspect or two at a time. With Gather we can customize our menu making it so easy for our whole team to update a proposal at any given moment.

A little complicated to use, but it's a powerful event management tool that your clients will love!

Jan 15, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: From the customer/client experience, it's wonderful. Great, professional design, easy to review contracts/policies, make payments, and correspond with questions. From the admin perspective, I like that it keeps me organized. There are so many moving parts to events and it's so nice to have everything organized in the calendar, have each event represented, and every event have it's own page to store details, connect with the client & staff, track & collect payments, create and send policies to review, request payments (can be custom or based on pre-set pricing menus), and store details for your team and/or the client (i.e. event floorplan, vendor info, etc). Gather's customer support has also been amazing! They always respond to questions in a timely manner and provide webinars on a consistent basis as well.

Cons: It's pretty complicated to use and takes quite a bit of training, which can make it hard to collaborate or inform part time staff or contractors on event details (or have them help with invoicing, scheduling, etc). There is also not an ability for clients to "sign" contracts, only approve proposals. For an industry that can be pretty litigious, I wish they emphasized their event policies a bit more.

The best private dining software

May 10, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love Gather's tools for automated guest messaging, customizing menus and terms, and lead management.

Cons: Upgrades that seem like they should be obvious/easy are not quickly addressed. For example, I cannot assign an existing contact to a new lead, rather I have to re-enter the client's information each time. Small features like that can make a big difference in day-to-day management, and should be more of a priority. The email tool also needs some work. You cannot save a draft or reply to a message without creating a new thread. Also, the way that email addresses show up to clients is cumbersome. They should work on a solution to mask the @gather system display and instead show my actual email address (clients see the system email address and get nervous that they're message won't reach me). There is also a lot of room for improvement in terms of approval (e.g. being able to get separate approvals of terms and menus, rather than just one overall approval), and for resources for complex and offsite events (e.g. adding pack lists and timelines).

Overall: Although there is room for improvement, I absolutely love this software. It's fairly customizable via booking templates, and allows me to book and confirm routine events very efficiently.

A Cut Above the Rest!

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The overall ability to communicate clearly to Clients as well as staff, and having the software compatible with the newest tech (I get notifications on my phone and watch). Proposals to clients look professional and are easy for just about anyone to utilize. Putting proposals together now take minutes instead of hours.

Cons: I honestly have nothing negative to say about any aspect of Gather.

Overall: Not only is Gather flexible with tasks and manipulating your day to day needs, there's a plethora of built in features to help be more successful ~ not just with your Clients, but your staff as well. Plus the Gather Team is constantly innovating and improving upon its system to keep up with the evolving nature of events and catering. Any feedback given is gracefully accepted and noted, and their Customer Success Team Members are always there for you when you encounter an issue or don't know what to do. Our Events business has benefited greatly since we were able to bring Gather in to the fold!

Overall, fairly smooth and easy to use.

Sep 12, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the aesthetic of the software and that the Gather team seems to always be working on ways to improve the product.

Cons: I wish that the Task feature functioned more like an alert where some kind of reminder for deadlines would pop up, not only on the page for that particular event, but on the home page and calendar page. If the task feature were a bit more developed then I would be able to stop using Pipedrive altogether. It would also be AWESOME if Gather were integrated with OpenTable or another reservations software system.

I also wish there were more color coding options for different categories of events and phases they're in, such as a color for offsite events, or a color for an event that is confirmed but maybe still has a few details to finalize.

It would also be fantastic if clients could complete their credit card authorization form directly on the Gather Proposal Page so that they do not have to email credit card information or relay it over the phone.

Recommend to anyone!

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is SUPER user friendly. I have used it my past couple positions because of how easy it is for not only my position, but anyone else who needs to look into any of the event details.

I also like the unlimited viewer side of things. Communication is key and if everyone can have access to all details of the event, it makes it much easier.

All of my clients find it easy to use as they can view all of their details on their BEO, and sign off on everything electronically.

Being able to jump on the app is very helpful. If I am not at my desk or in the office, I am able to pull up any details anywhere.

Cons: I don't like that you are not able to edit a few forms that are already in Gather. We work with it, but it causes a bit more work on my end.

Overall: Overall, the experience with Gather has been great. The Customer Support is amazing, and is always quick to respond and fix any issues you may have. Everything is easy and user friendly.

So Easy!

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about this product is how easy it is to use! I love everything about it. They are constantly working to make things better. We have had many people call trying to get us to switch to their event software, but there is no way we will ever change. This has been a lifesaver for me! I am your biggest fan!

Cons: Some problems with the seated dinner menus printing everything on the Chef's BEO. I have managed to make it work by adding the information as "add another item".

Overall: It is easy to see what spaces are already booked for any given day. The calendar notes is also very handy as we are a very large venue with many different functions. It is easy to add an note for different "heads up" groups who do not want to host their event as a private party but do want to let us know they will be coming in

Capterra loader

Wow! This was a lifesaver.

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how user friendly this software is and how it is so easy to navigate. I like how we can generate a report with multiple pages at one time. The filtering options make it very convenient for me to review each of the restaurants at a single time.

Cons: It's a small thing...but when I am in a booking and I want to change some contact information on a booking contact, I have to go to another screen, which is fine, but I can't go right back to the booking I was working on. I have to find the booking again in the big list. BUT, everything else works so great for us.

Overall: TIME! I have recommended this product to at least 4 companies and I know two have signed up. The benefit I get is that my guests can see their proposal in real time and it's speedy so contracts can get signed quickly.

Cabarrus Brewing Company

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. Being able to process payments online has been a game changer. We used to always have to have clients come in to process payments and having everything online has streamlined the booking process.

Cons: The only issue I have at the moment is that the mobile app is not as easy to work on the go. I do love having the mobile app, but I wish it was easier to send and edit the email templates.

Overall: Having Gather has completely changed (and enhanced) the booking experience for me. Having an organized calendar of events that is not a google calendar has been incredibly helpful for not only the event staff, but also our management staff to know what is going on daily. Everyone loves the Daily Digest emails that are a glimpse into what we have coming up that day/week. Since using Gather we have been more successful in booking events with less administrative issues such as late payments/over bookings/etc. I honestly do not have enough good things to say about this Software, it has been a life saver!

I couldn't imagine handling our volume of events without Gather, it's a game changer!

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: My favorite part of Gather is the centralized source of information. The entire team has access to communication with the client. The client has up to date access to menus, details, and financials. The team can communicate within each event. The leads form, booking templates, email templates, and generated documents look sharp and make my job a million times easier. There are so many new features since we began with Gather in 2014 and it just keeps getting better.

Cons: The one thing that would be nice is to have a backlog of changes on proposals. Sometimes things get changed accidentally or the client wants to go back to a previous version proposal and I can't access it.

Gather Software

May 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really enjoy the ease of use of the software, it is very user friendly and you can jump right in! Clients love the online portal and find approving proposals and paying online to be really easy (I do, too!). Menu templates are easily created, whether a custom menu or pulling up from the existing menus. Customer support has been top notch.

Cons: I wish there was more ways to customize the invoice and BEOs for the client (picking and choosing which to display). Other than that, there is not much else to change on my end!

Overall: I really enjoy this software and have recommended it to other catering planners in the industry! It's so easy to use and I can log in on my computer or on my phone through the app.

Not a flexible software for our rental venue

May 10, 2019
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It's awesome to have all the information centrally located and to be able to process payments through it. Different staff can log in to see if a room is already booked and that's handy.

Cons: We have numerous recurring renters and this software is not at all set up for that. If we have a basketball team that rents our gym twice a week year-round and their payment arrives monthly, we have to go into every single booking to mark it paid and then close it. This seems unnecessarily time-consuming. Also, the reporting is very limited for our needs. We are less interested in tracking the reasons people don't book with us than we are at having a report that allows us to reconcile with our Quickbooks. At the training our finance director received, she was told the report she wanted didn't exist - what about offering a create-your-own option?

Overall: It has taken quite a while to learn how to use it properly. Customer service has been friendly, but the product is the product and I don't think it's right for us.

Extremely bad customer service, buggy software

Aug 20, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Comments: Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

Pros: Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

Cons: Regarding our disappointment with Gather I would point to the following - all of which I have reflected to your support people and none of which have been acted on: Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not About 45 days ago new inquiries stopped showing up in your new messages list - your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral "1" is not hyperlinked and I have to search for the new signed contract. It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the "onsite" contact but that is not a default email recipient. Look at the confusion that appears in some proposals. Your proposals are not properly itemized and clients do not seem to notice that I have attached a "BEO" which is not a term I could define for you. Look at both "xxx" and "xxx" as examples of proposals where they thought we got the price wrong but they don't see the security deposit because it is not itemized in the proposal. It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

Gather by Gather Technologies Review

May 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I LOVE the App! Being an administrator, I need the access to constantly update/edit and send out communication and emails through the software, and Gather is very user friendly.

Cons: I would like to see a printable version of the Calendar. We need to pass it out to about 50 people to let them know what events to expect and their time frames. Currently, we have to use a blank Google calendar and type each event and its location and time frame in to each day of the week.

Overall: I am guilty of not jumping on the webinars to see whats new, so my customer support reached out to me directly to schedule a video conference to walk through things she noticed we haven't been utilizing. VERY helpful!

Best thing to happen to our event organization!

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that everything is in one place. Previously we were pulling from 4 different programs. This amped up our professionalism appearance wise and limits potential pricing errors. The client is happy to receive concise paperwork that is always updated with their most up to date financial commitments.

Cons: The ONLY things I wish it could add which are problematic due to so many formats would be some sort of layout system (weddings in particular need soooo much info) and maybe an area to store timeline specific intel as well. These are stretches, I love everything about it.

Overall: Amazing. Customer service is incredible and prompt, game changer for us!

Gather has been a great tool that reduces the amount of time spent logging details of events!

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everyone is able to see whats going on in the private dining room. From the Front of House Manger to the Chef to the GM and Banquet Manager. It's all available in one centralized location.

Customizing the menu options to cater to the guests needs is a breeze!

Sending out contracts that are consistent with your brand is important. Once it's worded properly and stored, it's sent out the same every time.

All communication between the guest and the venue is all in one place.

Cons: You can't add events through the app.

Changing the uploaded documents seems to revert back to older documents at times.

This booking platform is so user-friendly; it makes the booking process quick and easy.

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most awesome thing is, I can do everything in one system. I receive leads via Gather, I send and receive emails, book space, create BEO's, collect deposits, send invoices and other documents via Gather. It's the greatest and easiest booking system I've ever used and I've been in the event industry since 1987. The 2nd thing I love about Gather is their customer service. My rep always goes above and beyond every time, is always there to assist me, responds immediately, and is an absolute joy to work with.

Overall: Gather saves me so much time so I'm able to respond to more leads and create proposals and correspond with clients in a more timely manner. All of this frees me up to do more networking outside the office and in turn generate more business for my event space.

Gather has allowed our team to see each our business as a whole with everything going on!

Sep 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gather is super easy for client's to understand, easy to get estimate approvals, and easy to collect payments. I really like that you can see timestamps of when clients have opened emails that we send through Gather, it lets us know they've at least reviewed the info so we can adjust when to send for a follow up. It is very easy to add and adjust menus and pricing.

Cons: Some items we would like to have control of for adjusting, such as how to tax and what menus are taxed, and how those menus can be classified, rather than calling support. We would also like documents uploaded to be available on bookings that were created before they were uploaded - currently you can only upload from the drop down list the documents that were uploaded at the time you created that specific booking, so not all the documents are there.

Overall: A central communication spot for our whole team, rather than searching through emails!

Amazing

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I started using this software about a year and half ago. It has made my job so much easier and saved so much time. It is very user friendly ( for both the client and myself). What has really impressed me the most with this company is their customer service. The few times, I have had a question, I received a response by someone on their team within an hour. I could not be happier with Gather and their team.

Cons: The only minor improvement I would like to see made is the ability to communicate to multiple people through the gather website. Often times if I am messaging through their site, and the client will copy people on emails and I am unable to see the copied recipients.

Capterra loader

Simple yet advanced event planning software.

Dec 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Gather offers users the ability to easily organize a vast majority of events that otherwise can become overwhelming. Being able to process payments on Gather is the BEST feature. It promotes a feeling of professionalism for the guest.

Cons: It could be a bit more streamlined, it requires some clicking that to get to new pages that could be eliminated. To be honest I am not crazy about their new branding, the symbol does not translate for me to something that makes sense.

Overall: Having one place for all of the events to live.

Gather Works!

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For our catering company with multiple venues we love the ease of use for both us and our clients. We love how Gather seamlessly combines the booking process all the way through to the billing process.

Cons: We would love if the due dates had a notification option a lot like a calendar reminder.

Overall: When looking for a new system a few years ago, we were looking for a program that would bring all aspects of our catering program together. We feel that each one of the updates that Gather has made have been useful .

Gather Here, Simply the best catering program for both caterer and client

May 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: visually attractive to the client, when I send a proposal it looks great with a big photo and links that are easy for the client to follow

Cons: For some reason, many times my emails send from Gather end up in my clients junk or spam folders but I think that is their security settings

Overall: Gather is always asking their clients how they can better serve us and is constantly making small time saving changes that do not require a learning curve. Whenever there is a glitch or an issue they are all over it and it is fixed quickly

Going from excel to an actual program had defintley helped organize all 4 locations that I book for.

Sep 12, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I have my leads, bookings and emails all in 1 location. It's also very helpful for the general managers, chefs and my assistant to be able to see all communications and notes in one location.

Cons: I do not like the fact that it can't do an auto responder email and the ability to CC other people - these are 2 really big features that I feel are important and it's missing.

Overall: organization, everyone is on the same page, easy access for key employee's, simple for the guests to sign and pay deposit

So far, so good

Sep 18, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how all the events and details appear on my own calendar. I also like how I can process payment through Gather.

Cons: The financial section - the new rollout makes us edit the financials in the events summary section. For the way we use Gather, it really isn't intuitive nor does it make sense, especially when it comes to adding charges/discounts. This one is pretty minor, but there are times when formatting the events notes section is a bit frustrating. When I press return or copy and paste event notes from another event, hyphens or weird spacing appears, making it read funny on the BEOs. Lastly, wish there was a direct link to copy and paste for payments (requesting cc information). I don't like using the request card from client option directly from Gather.

Overall: Managing and organizing all my events

Feedback Notes

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly. It is so convenient to have all the information we need for our events in one program.

Cons: In contacts, it would be nice to have an area where we could mark "share" contact information or "do not share" contact information so I would know whether or not the client wants their information shared.

Overall: With all our event information in one place, it has made our business run smoother on an everyday basis. When one of our staff members are out and we get a call from a client wanting to know if something has been done, we can go into Gather to read any notes that person may have added, see if contracts have been signed, pull up contact information, etc.

Capterra loader

Great service, ease of use, clients love it

Dec 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gather is super easy for customers to use, guests love it, and the contracts are simplified. I wish we would have started using it long ago!

Cons: I dislike the the application for my phone. I always end up using the website over the application and I think we could find value in the app, just not currently.

Overall: Gather software easy to use, printing BEO's, details added, etc., all of it is simple & clean. I wish we would have started using it years ago. It's an event planner's best friend!

Love Using Gather

May 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that it is super easy to use, and very user friendly to teach out teams about it. The App has been so helpful, since we are a restaurant and event space our teams can see the details at the tap of their fingers. We also grew with three separate locations, so being able to use one system across all locations, and separate that out is amazing! Lastly, the customer service is amazing - our team will give me a call to check in and see what I am missing and what I can use more of. They are proactive in trying to find something that may be helpful for me! Amazing team.

Cons: I wish there was a bit more customizable aspects, but our Customer Service team takes all of our concerns into consideration.

Organized Chaos

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gather has elevated events upon the estate to a whole new level. With hundreds of hosted events and leads to track, Gather has mastered the art of organized chaos. Our organization is now able to communicate effectively with clients, track all the special details of each occasion as well as increase sales due to the lead tracking options. Due to Gather, we have been able to increase sales and elevate our events to a whole new level!

Cons: Although tracking client communication through Gather is helpful, it can sometimes be a bit confusing for clients when new emails are sent rather than replies to the same email thread. It would also be helpful to have a read/unread option with the client messaging. Otherwise, it's great!

Gather Makes Me a One Woman Team

May 14, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can easily handle all incoming leads as well as delegate to other team members if I am out of the office. Though I am usually the only one monitoring our events program Gather allows me to use every second of my time productively. I can easily create proposals, send pre-written emails and collect sales data on events in 5 minutes or less.

Cons: Sometimes replies get lost in the spam filter, something that has continued to consistently improve.

Overall: Positive, especially in the growth phase of our events program it made it easy to change and evolve and use more of the software as necessary.

Capterra loader

Gather-A Real Time Saver!

Dec 14, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how I can quickly send out information, from a lead to sending a contract-the templates are the best and saves so much time, which is critical in a competitive market.

It is very user friendly-even for those without a lot of computer experience.

Cons: I wish they had automatic reminders-but they are getting there! Reports sometimes do not seem 100% accurate but I mainly use the sales and leads reports the most.

I use Gather on a daily basis to track and plan events for mutiple locations

Dec 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its very user friendly and easy to switch between locations so I can see each calendar at a glance. My team can easily access the documents fo reach event.

Cons: My initial email to clients often ends up in a spam folder. If I could change anything it would be how the email title read in my inbox. The way it comes through as notification.... is not the most user friendly

Overall: I can access multiple locations in one glance at my calendar .

Simply a Game Changer for Event Persons wanting to stay organized & efficient, with a touch of class

Dec 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The maneuverability within the program makes it really easy to get things done, without a lot of erroneous data entry. Keeps you organized with multiple ways to view upcoming events while also being able to communicate with necessary staff within your establishment. The menu system is incredible, and user friendly for both myself and clients.

Overall: Clean & Stylish software to share & communicate with clients and staff alike. Easy to use, and make any changes to customize it to your particular needs. Helps me stay organized better than anything I've used in the past. So grateful to have found Gather!

I like it!

May 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Gather provides an overall software to make booking easy not only for my clients but for our internal staff. We are able to provide information and service to our customers with ease with efficiency and Gather alleviates the extra paperwork that we were using before starting this program. I enjoy the fact that we are able to see if emails are read and that an email trail is available for our Gather users to see on the back end to ensure the communication for the customer.

Cons: I would prefer that we are able to print out the grid from the calendar to show our internal staff the upcoming bookings. I wish we were able to modify the BEOs to what we would like printed or enlarge the font.

Gather has made my life easier

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive software with the best support in the industry. New features added all the time. The Gather team listens to their customers and they adjust on the fly. I save minutes of my day every time I use this software's features. What could be more important than that.

Cons: When I changed over to Gather Software, I abandoned my old system which was a box of files in the back seat of my car. The box is still there. I wish Gather could clean my car. I am working up the nerve to call Gather Support and ask them.

Overall: Gather simplifies my life

The Gather system is very easy to navigate and an asset during our busiest seasons.

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity and informative. Events can be booked with ease and clarity. Gather is a must for our busiest seasons.

Cons: Sometimes difficult to obtain information for past events easily. Wish it also had reminders or alerts for events that we are awaiting responses for.

Overall: Past present and future events all stored in one place. Can book events quickly and timely. Easily make changes and send out proposals to be approved.

Gather is great for communicating details with clients and internal staff.

Dec 05, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how accessible it is -- I can easily check dates on the app and using it is so simple. Also, I can work with clients and they can see the updates in real time. This helps in closing the deal in a lot of cases! It makes us look good!

Cons: I don't like how some of my updates "disappear" but the Gather team is so easy to work with and helpful when that does happen.

14 years Catering Manager in charge of booking events.

Sep 18, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is well organized and easily transfers online request through email. The color coding system helps identify easily the event status in the calendar. Printing of menus and event proposals are easy and quick.

Cons: Software often shows green screen and freezes up. Would be helpful if you could more easily import pre-existing contact information.

Overall: Well organized. The software crossed with our email database for ease of import. The messaging system works well for tracking customer contact and the financial page is great for guest to see estimate. Love it is a live link.

Capterra loader

Absolutely great software for event planning

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I absolutely love the ease of use of the software. Very simple and straight forward with design. The ability to communicate with your client and show them itemized statements, contracts, menus, & room items is so convenient.

Cons: I dislike that there isn't a room layout function. Additionally, I wish there were an option to classify users. For example "Kitchen/Chef" they only need to see the items directly related to their function on the system. They have no business seeing financials or anything else of a particular event.

My corporate office pays for it and I can not comment on the value as I do not know what they pay.

Dec 11, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: being able to go back with ease and see all the clients past events here and easily rebook without having to put it all in again. I also really like the way the leads are laid out so I can scan the list and easily find and filter I get a lot of calls so its nice to be able to pull them up fast

Cons: I would like to have a place if there is more than one person as the contact on the event so I can look it up under either name

Overall: organization and the ability for anyone in my company to edit, make notes, check something for a client if I am out

Progressive, adaptable & professional

May 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Event Portal is so easy use and customize. Clients are always impressed by the professional, easy to read format and the Gather support team is always on their A game!

Cons: I work mainly with the desktop version so if I had to say there was a con, it'd be with the limitations of the mobile app.

Overall: I am delighted with this progressive, forward moving company.

Great Event Venue Software

May 17, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, have easily trained our new private event coordinator. Easily add on additional features, charges for an event. Can customize each event and each contract if needed. You can create our own templates easily. Can store important documents related to the event. It stores the clients financial information. Has a lot of great features.

Cons: Need more reports, need better ability to search on records. Need ability to customize what fields are being requested on my WEB site.

Gather is one of the most intuitive softwares I've used. It's easy to navigate and looks very clean.

Sep 12, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy for clients to view and approve proposals and takes a lot less time for the back-and-forth of approval.

Cons: I wish the full contract were much more obvious in the proposal view so that guests would be required to at least skim over it in the booking approval process. It works well for casual/non-professional users, but I have to use offline contracts for some of our larger clients. I also wish I could set up template Notes.

Overall: Ease of use, convenient access online from any computer, and simple and quick booking process for simple events.

Very good experience with with Gather!

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wonderful and easy to use! Helps entire staff with communication and details of the events and catering orders. Very professions for the customers as well. The Gather App is also very helpful for me while on the go.

Overall: Helps with organization and communication. I have used Gather for 2 years now and it helps make my job much easier. I have no problems with it or with the help support.

Mostly good, a few hiccups here and there.

Feb 05, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Easy updates for client change requests and keeping events and clients on file for later use. Fast delivery of proposals to clients for quicker response to details and questions from clients.

Cons: Issues with finishing contract because full information on client may not be known and required fields may block you from finishing proposals to send out.

We have been a client for 2 years and can not imagine booking events without this software!

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user-friendly! It has made booking our events a breeze. We have more time to concentrate on other event details. Our clients are constantly commenting how easy booking an event with us is! Yeah for Gather!

This software has literally replaced a person in our office. It is easy to use and we wouldn't change a thing about it. The support staff that Gather employees are very knowledgeable and efficient in responding to any questions that arise.

Overall: saves our company time and money

Beautiful, Efficient Rising Star disrupts old guard, saves times

Feb 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We tried Total Party Planner (trial) and Caterease (6 months) before finding Gather. I'm so glad we did. From the first interaction the sales and support staff have been professional, helpful and going above and beyond. All our data was uploaded over the Christmas holiday (2015) and we've been booking clients ever since.

As one of our clients wrote "it's beautiful and effective at showing me exactly what matters." Everything is online, and even works from mobile devices.

Team communication is seamless, and best of all I actually got my chef's using it because it's just like email. There is now a one-stop shop for everything related to events.

For our small catering company justifying the expense was hard at first. Now, it's no question I save that much every month in time emailing clients and sorting through details.

The BEST part:

Gather is under active development. They just got funded big time and have been rapidly rolling out new features. I have no doubt they will be competitive with giants like Caterease in all categories very soon.

And when they roll out a "required items" checklist or a menu costing/ordering interface you better believe it will be intuitive, functional and highly integrated.

Right now (Feb 2016) Gather is primarily geared toward restaurants with rooms; however, we have had no trouble adapting it to our off-site catering business (we have a fleet of mobile wood-fired ovens). If you are a large hotel this may not be the best solution... yet, but just ask. They are incredibly responsive.

Capterra loader

Gather has SIGNIFICANTLY reduced the amount of time it takes us to send clients a quote.

Jul 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast quote building, the payment portal within the proposal, and super easy to use. We used to edit contracts individually, Gather has totally changed the way we interact with customers. I HIGHLY recommend this product for anyone in the events industry.

Cons: Hard to get customization per account due to Gather having a small team. We needed a small add-on, but since it wasn't in the current roadmap, its unlikely that it will happen.

Overall: We have sped up our inquiry to closing rate.