--- title: "Seraph Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Seraph Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/135361/Seraph/" page_type: "product" language: "en" --- # Seraph Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Seraph ## What is Seraph? Open source web-based highly customisable customer support management system for IT support companies. writen in LARAVEL and JAVASCRIPT ( neweset best languages) WEB BASED ## What is Seraph used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Seraph?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.seraphhelpdesk.com&name=Seraph) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Seraph 0.0 VS. [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (3,410) Value For Money 0.0 (0) Value For Money 4.4 (2,796) Customer Service 0.0 (0) Customer Service 4.5 (2,980) ## Seraph alternatives [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (794)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135361/Seraph/alternatives/) ## FAQs about Seraph Overview ### What company size and specific industries is Seraph built for? Seraph is designed for computer support companies, businesses that sell products to clients, and retail shops that handle both onsite and remote support tickets. It fits service providers and product-selling businesses that need to manage customer support operations across in-person and remote channels. Features and Usability ### What are the key features of Seraph? Seraph offers ticket management, alerts and escalation, automated routing, and SLA management for handling support requests. It also includes a self-service portal, knowledge base management, email management, interaction tracking, IT asset management, call center management, customizable branding, and social media integration. Getting Started and Support ### What training and onboarding options does Seraph offer? Seraph provides in-person training, live online sessions, and webinars to help teams get started. In-person training supports face-to-face instruction, live online sessions allow remote guided setup, and webinars offer scheduled training content for learning key features and processes. ## Features AI summary Based on 5,070 Help Desk reviews Capterra reviewers highlight these as the features buyers care about most when choosing Help Desk software: - **Ticket Management** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**39%**) - **Service Level Agreement (SLA) Management** (**38%**) Seraph supports **Ticket Management** and **Service Level Agreement (SLA) Management**, giving support teams a clear way to organize requests and track response commitments. However, it does not include **Real-Time Notifications**. Instead, it offers **Alerts/Escalation** (**34%**), which can help teams stay aware of urgent issues and route cases that need faster attention. Together, these features help businesses maintain service standards, improve ticket handling, and respond to customer needs more consistently. Alerts/Escalation System alerts about the need to escalate an issue or request Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Customizable Branding Add customized logos and colors to align with company branding Email Management Manage, store and organize emails within the system or via third-party apps Interaction Tracking Track interaction history by documenting conversations for contacts Seraph 11 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.