Who Uses This Software?

Computer support companies who have support tickets as well as companiezs who sell products to clients, includes onsite support as well as remote support. Its great for companies with a retail sho

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Software Assistance
  • www.seraphhelpdesk.com
  • Founded 1996
  • United Kingdom

About Seraph

Open source web-based highly customisable customer support management system for IT support companies. writen in LARAVEL and JAVASCRIPT ( neweset best languages) WEB BASED


Seraph Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

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