# ActivTrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ActivTrak the right Employee Monitoring solution for you? Explore 591 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135366/ActivTrak/reviews --- ActivTrak 4.5 (591) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of ActivTrak Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Intuitive and simple operation 95% positive reviews out of 55 Most reviewers indicate ease of use enables quick adoption, efficient navigation, and straightforward task management. William N IT Manager, 51 - 200 employees. "You can start taking action immediately and its easy to do a review so you can make decisions on where to put people." High and inflexible pricing 43% negative reviews out of 94 Some reviewers describe pricing as expensive, with restrictive contracts, limited free options, and challenging cancellation processes. Sasha S Director of Business Intelligence, 201 - 500 employees. "I requested a partial refund for the remaining time and they ran me in circles for 8 full weeks (probably hoping i'd just go away) before they finally got on a call with me, just to try to upsell me more and waste my time." Comprehensive staff oversight tools 93% positive reviews out of 41 Most reviewers describe staff management as effective for monitoring productivity, supporting remote work, and simplifying administration. Dan C Manager, 201 - 500 employees. "The ability to set the parameters and also conduct on spot auditing has been great to the development of my team." User management complications 51% negative reviews out of 41 Some reviewers indicate user management can be confusing, with difficulties deleting users and handling overlapping accounts. Jason P IT Systems Administrator, 201 - 500 employees. "I frequently need to remove unwanted users that bring me beyond our license count. " Extensive and practical feature set 91% positive reviews out of 32 Most reviewers find features abundant, useful, and adaptable, covering diverse needs without requiring multiple solutions. Occasional slowdowns and glitches 83% negative reviews out of 36 Most reviewers report performance and speed issues, including slow loading, freezing, and unreliable real-time monitoring. ## Showing most helpful reviews Showing 1-25 of 591 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jon S. Business Development Marketing and Advertising Used the software for: 1-2 years ### "ActiveTrak - When you want to really monitor your employees/workers remotely" June 30, 2022 5.0 Very good overall experience. Easy to use, and install. Pros This lets you spy on their screen and see what they see. You can block out website from loading. For example: employees during working hours can't load Netflix. You can also monitor when their computer goes to sleep and when they are inactive. Cons One of the employees uses a MacBook Pro. When his iOS updates sometimes the permission setting of ActiveTrak need resetting. Review Source dK dawn K. IT PM Security and Investigations Used the software for: 1-2 years ### "worth the price" December 10, 2025 4.0 this is a good product for the price. customer support has been very helpful when I have needed them Pros setting up the alerts is easy and setting up productive vs unproductive activity is also easy to do. Cons cant see live screen shots from users. would be helpful when there is an alert to see video of what they were doing Alternatives considered [Veriato Workforce Behavior Analytics](https://www.capterra.com/p/161116/Veriato/) Reason for choosing ActivTrak has the lowest price. but less functionality Switched from [Teramind](https://www.capterra.com/p/172645/Teramind/) had the lowest price than the others Review Source Response from Birch Grove Software April 22, 2026 Hi Dawn! Thanks for sharing your feedback (and apologies for the delay in response!). Screen details is available as an add-on if your business needs that for compliance reasons. Feel free to email me if you need more information about that! ~Megan CA ChoCha' A. IT Director Warehousing Used the software for: 2+ years ### "Excellent Add-on to other tools " April 15, 2026 5.0 Im able to quickly get what i need. The cost is reasonable. When needing assistance, someone is there to help. Not used reporting, but have been able to export a list of activities. Pros I like the most that it is easy to get what i need. Im able to share information with my executives. Can export out files if needed. Our team are able to track time productivity of end users. Cons i haven't navigated enough to know what not to like. I have plans this year to venture and user more of the software that it has to offer. Review Source Response from Birch Grove Software April 22, 2026 Hi ChoCha', Thank you so much for taking the time to share your feedback! ActivTrak's Academy is a great place to learn more about the product. Here's a link to check it out when ready: https://academy.activtrak.com/ Thanks again! ~Megan Scott S. Director Food & Beverages Used the software for: 1-2 years ### "High License Fee Increases, Poor Customer Service & Cancellation Issues!" October 23, 2025 1.0 Customer interactions with support and sales have been poor, almost robotic with canned responses on anything except when they're trying to get more money out of you with plan or feature upsells. The cancellation process is purposely designed to trap you in a yearly contract and make cancelling from the mandatory auto-renewal (no way to disable this) as difficult as possible jumping through hoops. The actual service has been disappointing with the amount of time it takes to maintain the product keeping agents working, classifying applications or websites, and sifting through the excessive amounts of data just to answer basic questions on worker activity. Pros The ability to detect "mouse clicker" activity monitoring cheating, category based alerts, and event based screenshots. Cons The rising licensing costs, along with the introduction of new features that are only available as paid add-ons rather than being included in existing plans, are frustrating. There is also an excessive amount of unnecessary data collected, seemingly just to create KPIs for 'performance' metrics, which feels like an attempt to justify pushing customers toward the higher-priced plan and added cost features. The service demands constant, high-touch maintenance, often requiring dedicated staff just to keep things running. The agent installations are generally unstable and frequently stop reporting. The cancellation process is particularly poor—clearly designed to be difficult, as you can't simply opt out of renewal or cancel through the same dashboard used for payments or upgrading your plan. While it's easy to increase your bill, reducing or canceling your service is made unnecessarily complicated. Alternatives considered [Teramind](https://www.capterra.com/p/172645/Teramind/)[DeskTime](https://www.capterra.com/p/168660/DeskTime/)[Insightful](https://www.capterra.com/p/142813/Workpuls/) Reason for choosing ActivTrak Needed a solution for deployment with remote workers during the Covid period, not enough time to fully evaluate other companies solutions as we would have liked. Review Source LP Leo P. CFO Publishing Used the software for: 1-2 years ### "Auto-Renew Trap and Canned Responses" March 9, 2026 1.0 When we used the product, it was decent. Also, the reports are good because in a snapshot, we can quickly see the productivity of the team Pros The dashboard shows each individual's productivity. This helped us quickly see across departments the work and focus of our employees Cons DO NOT DO BUSINESS WITH THESE PEOPLE! All they seem to care about is locking customers into auto renewal and charging for another full year, whether you are using the product or not. In my case, the business division using no longer existed, the service was no longer needed, and instead of working toward a reasonable resolution, they kept repeating the same contract language and avoided directly answering my questions. What frustrated me most was not just the invoice, it was the canned responses. I asked for the signed order form, the renewal details, and clear answers to specific billing questions. Instead, I got the same recycled explanation about notice periods. If you do business with ActivTrak, watch your renewal date very carefully, because once they renew you, do not expect much flexibility or a real conversation. My experience was that billing enforcement mattered a lot more than customer goodwill. Review Source RB ROBERTO B. Manager Architecture & Planning Used the software for: 1-2 years ### "Effective Monitoring Solution" December 10, 2025 5.0 My overall experience with has been very positive, especially considering the value it provides for the cost. The platform delivers reliable insights into user activity, productivity trends, and workload distribution, which has helped us make better operational decisions. Its reporting tools are intuitive, and the data it provides is easy to understand and apply across teams. While there are areas that could be enhanced, such as more robust visual recording options, the core functionality performs well and consistently meets our expectations. For the money spent, ActivTrak offers strong performance, solid usability, and meaningful visibility into day-to-day operations. Pros ’s most valuable feature for our organization is its ability to accurately track active time per user. This capability provides clear visibility into how team members spend their time throughout the workday, allowing us to identify productive patterns, spot inefficiencies, and better understand workload distribution. The platform delivers this data in an intuitive, easy-to-read format that supports informed decision-making and continuous performance improvement. By having reliable insights into individual and team activity levels, we can improve scheduling, allocate resources more effectively, and ensure accountability across departments. Overall, the active-time tracking functionality enhances transparency and operational efficiency. Cons One limitation of is the snapshot feature, which can feel too restrictive for detailed monitoring needs. While snapshots provide general visibility, they do not always capture enough context to fully understand user activity, especially during critical tasks or potential security concerns. The absence of a true video-recording option further limits the ability to review continuous activity or reconstruct events accurately. Having only periodic images instead of a more comprehensive recording capability can make it difficult to analyze workflow interruptions, investigate issues, or validate productivity trends. Adding a video-based option would significantly enhance the platform’s monitoring effectiveness. Review Source MC Mary C. Chief Financial Officer Government Administration Used the software for: 1-2 years ### "Good for the team." April 23, 2026 5.0 Overall, this tool has been helpful for managing my people and has also been a good resource when have concerns regarding individual productivity. Pros I like the ability to define a period and see the activity down to the a particular person and their activities within the systems. I also like the ability to export any report to EXCEL for further analysis. These tools assist me greatly in monitoring the productivity of my employees. Cons Using has been a learning process for myself. The learning curve for the supervisor has taken a bit. Review Source Amber L. Owner Consumer Goods Used the software for: Less than 6 months ### "Not for open minded businesses" February 20, 2026 5.0 It was a tug-of-war between high-level strategic clarity and low-level cultural friction. The software provides the "truth" through data, but it didn't easily allow a personalized and understanding approach. Pros I found the most value in 's ability to act as a protector of your team’s well-being, rather than just being a clock-watcher. Cons I find the software’s logic frustratingly narrow. is notoriously bad at distinguishing between someone staring at a screen because they are deeply analyzing a creative problem and someone who has simply walked away to get coffee. Review Source LD Lynda D. Senior VP Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great monitoring system" May 14, 2026 4.0 Overall, it is a great product to allow our company to know that employees are working when they should be working. Pros It allows me to determine if workloads are evenly distributed as well as monitoring workloads to determine if we are overstaffed. Cons It is not connected to ADP. I have to closely monitor time off and remove that out of the data. It skews data and cannot be taken at face value. Review Source SA Shelly A. CFO Marketing and Advertising Used the software for: Less than 6 months ### "Easy to Use and Provides Great Insights" April 23, 2026 5.0 It was a great experience and gave amazing insights to what the team is doing each day. Ranking sites and apps is very useful. Pros I really liked the quick look at the email each week and then I could drill in more as I have time. The dashboards are easy to read as well. Cons I didn’t like how my team would show unproductive while on a Teams meeting. I like that my team isn’t multitasking on meetings but don’t want them to show unproductive. Review Source JS Josh S. IT Coordinator Legal Services Used the software for: 1-2 years ### "An effective tool to monitor company productivity" May 22, 2025 5.0 Pros Easy way to monitor staff productivity and snapshots of workstations. The insights help our leadership know who to keep track of. Cons The agent is pretty hit or miss; some of the agent installers will become unresponsive and require some intervention from an admin. Review Source JW Joeq W. Production Manager Marketing and Advertising Used the software for: Less than 6 months ### "Pricey But Helpful" December 6, 2024 5.0 Overall, the experience was just ok. It works really well for what we wanted to know about efficiency and workloads of our people. But after the price increase, it just wasn't a good option for us anymore so we are not using it at this time. But would again in the future if it makes sense. Pros It was really helpful for me to see what kinds of things people on my team were doing while they work and where we had people spending too much time using certain tools and programs. Cons The difficult part of using for us was that we had to send it out to all of our people to have them install in on their computers. It led to some issues with people feeling uncomfortable with being tracked and took a lot of time/conversations to get everybody on board with what we are trying to do. Review Source JO Josie O. Office Manager Civil Engineering Used the software for: 1-2 years ### "Great Tool For Productivity Insight " September 24, 2024 4.0 It's a great tool, I recommend it. You can see the top websites that are being accessed at a company level. As well as insight on individuals. The graph is great because it gives you breakdowns for the day and week. Pros is a great tool, and shows accurate information. I like that it's in real time that you can view employees productivity. Cons The printable reports is lacking and could be better formatted. Review Source Response from Birch Grove Software October 3, 2024 Hi Josie - Thanks for sharing your experience with ActivTrak. I'll share your feedback with the Product Team. If you have specific reports you'd like the printing capability to be better on, please feel free to send me an email and I'll pass those details on. Thanks again! ~Megan DD Dana D. RCM Account Manager Medical Practice Used the software for: 2+ years ### "Excellent monitoring and tracking tool for remote teams" September 12, 2024 5.0 Overall experience is very positive. I can counsel team members by providing real time data to coach for improvement. Pros Ability to track so many things, websites, utilization, productivity decline, high passive time. I am able to see whether the team is actively using tools provided for workflow. I can also verify if team members are using unauthorized websites such as social media sites. Cons Nothing come to mind at this time. I am getting everything I need. Review Source Response from Birch Grove Software September 16, 2024 Hello Dana, Thanks so much for sharing your ActivTrak experience. I love hearing that you're using the insights to coach people. Have a great week! ~Megan SD Stephanie D. Director Insurance Used the software for: 1-2 years ### "We love using ActivTrak!" September 18, 2024 5.0 Pros The dashboards and easy to read summaries of time categories. Cons It sometimes has glitches where I am unable to view my teams time on a given day. Review Source Response from Birch Grove Software September 23, 2024 Hi Stephanie - Thanks so much for sharing your experience. If you'd like to give more specific feedback about the glitches, we'd love to hear about it so we can see if we can address it. Thanks again! Megan JC Jennifer C. RCM Director Hospital & Health Care Used the software for: 1-2 years ### "Useful Tool" September 12, 2024 4.0 Good tool to monitor remote workers. Can be a little time consuming to dig down into reports to get the detailed info that is sometimes needed but overall it is helpful. Pros The ability to see what our employees are working on. Cons The reporting is sometimes a little difficult to decipher. Review Source Response from Birch Grove Software September 13, 2024 Hi Jennifer - Thanks so much for taking the time to provide a review. Have a great weekend! ~Megan JS John S. Director of Transformation Information Technology and Services Used the software for: 6-12 months ### "Effective and affordable solution for monitoring employee productivity" September 12, 2024 4.0 Positive experience overall. Simple and straightforward, but a little bit of a learning curve when it comes to reporting. Pros The interface was very simple to use for the most part. I went from not knowing anything about the portal to diving into reports. Cons The plethora of reports and features is nice, however it was almost a bit overwhelming. Review Source Response from Birch Grove Software October 3, 2024 Hi John - Thanks for taking the time to share your ActivTrak experience! Please let me know if you have any questions or if I can connect you with anyone if you have any specific questions or feedback. ~Megan AA Abhishek A. CEO Architecture & Planning Used the software for: 1-2 years ### "Great Remote Employee monitoring software" October 27, 2022 5.0 My overall experience has been very good. I started using this software after covid. After the covid, when my employees started working remotely, I installed this software and now I get every detail of what they are doing on the system. Pros The best part of this software is you can setup the shift timing in which you want to monitor. You get all the details and activities done on the system within the shift timing and also get the detailed reports of it. Cons The pricing is a bit high as compared to other monitoring softwares but the functionality is worth the money. Review Source DD Derek D. Chief Deputy Township Assessor Government Administration Used the software for: Less than 6 months ### "From the initial download to the first use, it was so easy and intuitive. " February 7, 2018 5.0 Productivity is always hard to measure, but this software makes it easy to see what programs or websites are consuming or distracting from our work goals. I don't like to use it as a spy tool. I prefer to use it to troubleshoot areas for improvement. Or use the screenshots to see when an error or crash occurs to see the events that lead up to the software fail. This is a GREAT troubleshooter option, see what the station saw. Love that it can be accessed from remote seamlessly. Pros The easy interface and how easy it is to code applications and website as productive or non-productive. It gives a GREAT picture of the productivity of the workstations. I like that it can block websites as well with one caveat (see cons). I will say this blocker is 100% effective, where websites blocked by the router can be accessed using an alternate method. The Screenshots are helpful, not as a spy tool, but in determining errors when one of our programs is having trouble, we can see the error screen the operator saw through the screenshots. Great troubleshooting. Screenshots also let me assist the operator when I am in a remote location, I can see what they are asking and assist quicker than actually remoting into the workstation for minor questions. EVERY INTERACTION WITH THIS PROVIDER HAS BEEN MORE THAN EXCELLENT, and they are eager to help and take suggestions and criticism to assist or improve their already great product. You are not alone after you download or purchase. Another good feature is on the workstation the program runs in the background and is completely invisible to workstation, it doesn't slow the system down, nor cause the workstation any troubles. Cons When you block a website, it is always blocked. I would like to release the block during non-business hours. For instance, if my employees want to check their emails, Facebook, I have no problem with them doing this before work, after work or during lunch. I did load my work hours into the system, but tech support said right now it an "always" block. I don't want to have to come in and turn the blocks on and off manually. Other than that, this is the best program I have found. Review Source EH Eddy H. IT Support Engineer Automotive Used the software for: 1-2 years ### "Keep an eye on problematic employees" September 29, 2023 4.0 We mostly use it to track the activities of problematic people, and help us prevent some incidentes and bad use of the computers and keep safe information of our customers. Pros It is a great way to see how your team spends their shifts, if you have problematic people you can see what they are doing by installing an invisible client, this way you can ensure that your equipment is not being missused.It has great reporting capabilities. Cons It sometimes does not updates as intended and it can be a bit problematic to delete the client if you want to be secretive. Review Source DC David C. President Insurance Used the software for: 2+ years ### "Stay far, far away" March 7, 2023 1.0 Nightmare. Pros There is really are no pros to this software. Cons I would not recommend to my worst enemy. Good luck trying to cancel it when it does not work for you. I tried cancelling it and they wouldn't so I cancelled the card and now they are trying to send me a bill for a month I was not even using the software. Finally had to turn them over to our legal counsel today. Review Source Response from Birch Grove Software March 13, 2023 Hi, David. We have a cancellation form we'd like to share with you by putting you in touch with our team. Just email support@activtrak.com and we can get you going in the right direction! Once you fill it out, the team takes it from there. VR Verified Reviewer Theatre Arts & Video Gaming Scholar Computer & Network Security Used the software for: 2+ years ### "ActivTrak - Computer usage tracking solved" October 12, 2019 5.0 Productivity monitoring is the main purpose the software has been used in my organization. It does this quite well. Based on computer usage statistics provided by , corporate firewall rules can be adjusted to address productivity concerns. Pros This software is very easy to use and very easy to configure. A very small agent can be installed without a trace, even to the technically savvy. The web-based console does a great job with reporting up-to-date computer usage statics as well as screen shots in real-time. It does exactly what it is designed to do - see and record computer usage. Usage statistics are broken down by application/category which is helpful in determining productivity. Cons There isn't much to dislike about the software as it does what it intends to do quite well. The only difficulty I have experienced is the removal of the agent when a system falls out of the scope of monitoring. Review Source VR Verified Reviewer System Administrator Used the software for: ### "This is great software for the monitoring " January 12, 2018 5.0 ease of use and the reporting functionality is great, especially the full audit log of what has been happening on a computer. it even catches title bar data of when users are in incognito or private mode. this is extremely helpful, especially when you have setup screen grabbing and alerting when you have areas of concern that a member of staff is doing something inappropriatre. Pros Its not a cheaper solution but it is a better solution if you want more detail into what your employees are doing. It really made the owner cringe at the level of detail we can see what the employees do, he almost thought it was too invasive Cons We had some employees who were consistently missing deadlines that they shouldn't have been missing. enabled us to efficiently identify and address some of the employees' problematic behaviors. It worked so well that I actually installed it on my own computer to help me identify areas for improvement. Review Source VR Verified Reviewer Solution Architect Oil & Energy Used the software for: I used a free trial ### "With some product development, it could become a valuable product for basis of billing" September 30, 2018 5.0 I tried it for a few days, then gave up as it is not meant for what I wanted to use it for. Pros I liked that it really did track all of my computer usage seamlessly. Cons I found the way to categorize different applications a too cumbersome on one hand and lacking in sufficient detail on other. I wanted to use this software to accurately track how much time I spend on each customer so I would have a proven basis for billing. It is not what it is originally meant for, but the billing activity tracking apps available require too much constant involvement and I hoped to get past that by tracking all my activity automatically and categorizing it to actual projects for billing. However, trying to categorize just few days of my computer usage, it was not just feasible idea. For example, I have gmail address for my personal as well as two different customer accounts, but there was no way to categorize them differently (hint - Title in web browser is different, but this cannot be used as basis for automatic categories). Review Source VR Verified Reviewer Client Services Manager Government Administration Used the software for: 2+ years ### "ActivTrak Review" December 3, 2018 5.0 is an excellent tool for our organization that works perfectly, easily, effectively, all at a very low price point. It helps us enforce our Acceptable Use policy and take action when necessary. Pros The best part for us is that it takes the legwork out of an investigation. Simply install the tool and the data is gathered in many different formats. Before we started using it, an investigation would consume hours of IT's time while we dug through firewalls and internet history files (if available) to piece together a picture of PC activity. Being able to provide legal a set of screenshots is perfect and removes all of the guess work. Cons We haven't run into anything we disliked about this software Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.