# ActivTrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ActivTrak the right Productivity solution for you? Explore 589 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135366/ActivTrak/reviews --- ActivTrak 4.5 (589) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of ActivTrak Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews AD Ashley D CCMConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “Being able to view the data per day is extremely helpful for daily monitoring, and the weekly breakdown allows me to easily identify trends and patterns over time.“ December 15, 2025 RB ROBERTO B ManagerArchitecture & Planning, 51 - 200 employeesUsed the software for: 1-2 years. “Having only periodic images instead of a more comprehensive recording capability can make it difficult to analyze workflow interruptions, investigate issues, or validate productivity trends.“ December 10, 2025 DD Derek D Chief Information OfficerInsurance, 51 - 200 employeesUsed the software for: More than 2 years. “It has provided helpful visibility into employee time and productivity, allowing us to better understand work patterns and have more informed, data-driven conversations with our team.“ April 20, 2026 JH Jeffrey H PresidentComputer Networking, 2 - 10 employeesUsed the software for: 6-12 months. “Reporting is especially painful; pulling meaningful data requires jumping through multiple screens and dealing with poorly structured dashboards that don’t align with real-world needs.“ April 20, 2026 RB ROBERTO B ManagerArchitecture & Planning, 51 - 200 employeesUsed the software for: 1-2 years. “This capability provides clear visibility into how team members spend their time throughout the workday, allowing us to identify productive patterns, spot inefficiencies, and better understand workload distribution.“ December 10, 2025 Scott S DirectorFood & Beverages, 51 - 200 employeesUsed the software for: 1-2 years. “The actual service has been disappointing with the amount of time it takes to maintain the product keeping agents working, classifying applications or websites, and sifting through the excessive amounts of data just to answer basic questions on worker activity.“ October 23, 2025 DD Derek D Chief Information OfficerInsurance, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, ActivTrak has helped us move toward a more data-driven, fair, and consistent approach to tracking time and productivity, making it a solid solution for organizations looking to support performance while maintaining a respectful workplace culture.“ April 20, 2026 LP Leo P CFOPublishing, 11 - 50 employeesUsed the software for: 1-2 years. “In my case, the business division using ActivTrak no longer existed, the service was no longer needed, and instead of working toward a reasonable resolution, they kept repeating the same contract language and avoided directly answering my questions.“ March 9, 2026 ## Showing most helpful reviews Showing 1-25 of 589 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard R. Owner Computer Software Used the software for: 2+ years ### "My opinion" November 30, 2018 5.0 I'm very happy, never run in any error and the agent program is constantly updated Pros ActivTrak is a powerful tool for businesses. You can watch live the efficiency of every employee, if and were their are wasting their time on internet and very discreet. You have all the data in a simple web page with a lot of option and statistics for every user. Cons The first time you login in the dashboard, its a little weird and you need some time to find everything, how to activate account and change the settings. The installation while is very fast and easy, sometimes is blocked from antivirus programs Review Source RB ROBERTO B. Manager Architecture & Planning Used the software for: 1-2 years ### "Effective Monitoring Solution" December 10, 2025 5.0 My overall experience with ActivTrak has been very positive, especially considering the value it provides for the cost. The platform delivers reliable insights into user activity, productivity trends, and workload distribution, which has helped us make better operational decisions. Its reporting tools are intuitive, and the data it provides is easy to understand and apply across teams. While there are areas that could be enhanced, such as more robust visual recording options, the core functionality performs well and consistently meets our expectations. For the money spent, ActivTrak offers strong performance, solid usability, and meaningful visibility into day-to-day operations. Pros ActivTrak’s most valuable feature for our organization is its ability to accurately track active time per user. This capability provides clear visibility into how team members spend their time throughout the workday, allowing us to identify productive patterns, spot inefficiencies, and better understand workload distribution. The platform delivers this data in an intuitive, easy-to-read format that supports informed decision-making and continuous performance improvement. By having reliable insights into individual and team activity levels, we can improve scheduling, allocate resources more effectively, and ensure accountability across departments. Overall, the active-time tracking functionality enhances transparency and operational efficiency. Cons One limitation of ActivTrak is the snapshot feature, which can feel too restrictive for detailed monitoring needs. While snapshots provide general visibility, they do not always capture enough context to fully understand user activity, especially during critical tasks or potential security concerns. The absence of a true video-recording option further limits the ability to review continuous activity or reconstruct events accurately. Having only periodic images instead of a more comprehensive recording capability can make it difficult to analyze workflow interruptions, investigate issues, or validate productivity trends. Adding a video-based option would significantly enhance the platform’s monitoring effectiveness. Review Source JP Jules P. Senior Manager, Growth Marketing Marketing and Advertising Used the software for: 1-2 years ### "Decent app" December 15, 2025 3.0 Pros All the data that is available to monitor team activity and performance. It's useful knowing who is working on what and when. Cons There are features that I wish were more intuitive. For example I often have to look around in multiple places for things that would make more sense in one place, but are found elsewhere. Review Source Response from Birch Grove Software December 16, 2025 Hi Jules, Thanks for sharing your feedback. If you'd be willing to share additional details, I'd love to connect you with our product or success teams to capture it. Please let me know if you'd like to do that. Thanks again for taking the time, ~Megan AD Ashley D. CCM Consumer Services Used the software for: 1-2 years ### "Tracking Data " December 15, 2025 4.0 It has been a good experience overall. Whenever I’ve had questions in the past and reached out for help, I received a quick response and clear answers. I really appreciate the fast response and support. Pros I like than I can break down the activity daily and per person. I really enjoy using this system because it makes tracking and reviewing data incredibly simple and organized. I like that I can break down activity by each person, which helps me clearly see individual performance and accountability. Being able to view the data per day is extremely helpful for daily monitoring, and the weekly breakdown allows me to easily identify trends and patterns over time. I also appreciate that it provides a lot of data, including both active and inactive activity, which gives a complete picture of what is happening. This flexibility saves time and makes managing data much more efficient. Cons Overall, the employee tracking system is useful and provides a lot of detailed data, but it can be a little hard to navigate at times. Some features are not as intuitive as they could be, and it can take extra time to find specific information or reports. Once you become familiar with the layout, it does offer valuable insights and tracking capabilities, but the learning curve can be frustrating at first. With improved navigation and a more user-friendly design, this system could be much more efficient and easier to use on a daily basis. Review Source Response from Birch Grove Software December 16, 2025 Hi Ashley, Thanks so much for taking the time to share your feedback. I see we're delivering a 5-star experience in some cases but have some room to improve in others. If you'd be willing to share more detailed feedback with our product or success team, I'd love to connect you. Please email me at team@activtrak.com if you'd be willing to do that. Thanks again for your feedback, Megan BM Bette M. Supervisor-Trainer Insurance Used the software for: 6-12 months ### "ActivTrak Use " December 10, 2025 4.0 It is useful for seeing when employees sign in, and out and what they are on during the day. I have been able to find when some employees were working from home and there were no activities or employees are on sites they should not be at work. Pros I am able to see what sites people are on, and how much productive time they have had. You can narrow down specific dates and times to look at for groups and individuals. I can get weekly comparison reports for productivity. Cons It will show the site someone is on the most and could be something running in the background. When I look at the actual sites they were on it does not match up in the individual items vs. the overall on the first screen. Review Source Kimberly H. Business Owner Information Technology and Services Used the software for: I used a free trial ### "Good service but not for companies less than 5 people. " June 16, 2020 3.0 I really liked the services but felt lied to when the free trial was over. At the check out you find out you have to pay a price higher than advertised. Pros Good service, easy to use and lots of nice features. I really would have like to use this services. It was my first choice and would have use it if not for the cost. Cons You shows a good price per users but when you go to subscribe it requires minimum of five users. I only needed one user which made the price was very high for me. Alternatives considered [Insightful](https://www.capterra.com/p/142813/Workpuls/) Reason for choosing ActivTrak I like the features offered, felt Activtrak have more features. Review Source TX Tyler X. System Admin Import and Export Used the software for: 1-2 years ### "ActivTrak is Alright" December 15, 2025 4.0 4/5. IT is not a bad prodcut. IT has alot of cool features that work and track who is working. Not to shabby. Pros The tracking is very nice Mouse Checker is very nice as well I do like the API connections and how simple it is to Cons Very hard to automate sometimes, even the rules or the API can timeout or have issues Takes forever to fix the tracking if something happens Review Source JS Josh S. IT Coordinator Legal Services Used the software for: 1-2 years ### "An effective tool to monitor company productivity" May 22, 2025 5.0 Pros Easy way to monitor staff productivity and snapshots of workstations. The insights help our leadership know who to keep track of. Cons The agent is pretty hit or miss; some of the agent installers will become unresponsive and require some intervention from an admin. Review Source JP Jason P. IT Systems Administrator Machinery Used the software for: 1-2 years ### "ActivTrak review" December 9, 2025 4.0 If you are looking to monitor employee use, I would recommend this product. It does a good job with screen shots and app usage reporting. Pros The layout is easy to get information from. We have been able to gain insights into productivity in ways that were not possible before. It also has not interfered with our Security application. Competitors frequently required constant monitoring to remove false positives for malicious apps. Cons I frequently need to remove unwanted users that bring me beyond our license count. Additional functionality that would be valuable is only available in upgraded versions. Review Source CG Chesky G. DOF Utilities Used the software for: Less than 6 months ### "Got true team performance in ways I never had" December 18, 2025 4.0 I am extremely delighted and love the outcome. While there is improvement needed overall, it's fantastic. Pros Got a full team performance in a way I never could before. I very much appreciate the live report in particular the activity log achieved a level of team performance that I never thought possible before. The experience was incredibly rewarding and enlightening, allowing me to see how well our team can work together. This level of transparency helped us identify strengths and areas for improvement. Cons The website is a lot and not very user-friendly. The website is quite overwhelming and not very easy to navigate. Review Source Response from Birch Grove Software December 29, 2025 Hi Chesky! Thanks so much for taking the time to share your experience with ActivTrak. I particularly loved seeing that you've gotten a "full team performance in a way (you) never could before." I will be sure to pass along your high-level feedback on navigation. If you'd like to share more details on that, please email me and I'll connect you. Thank you! ~Megan JO Josie O. Office Manager Civil Engineering Used the software for: 1-2 years ### "Great Tool For Productivity Insight " September 24, 2024 4.0 It's a great tool, I recommend it. You can see the top websites that are being accessed at a company level. As well as insight on individuals. The graph is great because it gives you breakdowns for the day and week. Pros ActivTrak is a great tool, and shows accurate information. I like that it's in real time that you can view employees productivity. Cons The printable reports is lacking and could be better formatted. Review Source Response from Birch Grove Software October 3, 2024 Hi Josie - Thanks for sharing your experience with ActivTrak. I'll share your feedback with the Product Team. If you have specific reports you'd like the printing capability to be better on, please feel free to send me an email and I'll pass those details on. Thanks again! ~Megan MD Matt D. Director of Corporate Sales Consumer Goods Used the software for: 1-2 years ### "Just what our business needed" September 24, 2024 4.0 Our experience with ActivTrak has been positive. It meets our needs to measure productivity of our teams in office and working remotely. Pros We are able to monitor productivity among our teams and individuals. It helps us to provide coaching to improve our empoyees. Cons There are so many versions of reports, it can be a bit overwhelming and confusing to hone in on the exact metrics you need to measure. Review Source Response from Birch Grove Software October 3, 2024 Hi Matt, Thanks for sharing your feedback. I'd love to suggest that you check out ActivTrak Academy. It's full of on-demand courses and videos to help you get the most out of your experience. Thanks again! Megan PB Paul B. Director of Accounting Management Consulting Used the software for: 6-12 months ### "Thanks ActiveTrack" September 18, 2024 4.0 Great! I need to go to active track academy and learn how to use the software better. Pros Great Metrics with enough detail to clearly see an employees day, how they are working, how much time they are spending on each tasks, etc. Cons Don't have anything I an see as a con at this point. Review Source Response from Birch Grove Software October 3, 2024 Hi Paul, Thanks for sharing your feedback — and happy to see the software is helping! Please let me know if you have any questions or feedback on the Academy as you dive in! ~Megan SD Stephanie D. Director Insurance Used the software for: 1-2 years ### "We love using ActivTrak!" September 18, 2024 5.0 Pros The dashboards and easy to read summaries of time categories. Cons It sometimes has glitches where I am unable to view my teams time on a given day. Review Source Response from Birch Grove Software September 23, 2024 Hi Stephanie - Thanks so much for sharing your experience. If you'd like to give more specific feedback about the glitches, we'd love to hear about it so we can see if we can address it. Thanks again! Megan SS Sasha S. Director of Business Intelligence Marketing and Advertising Used the software for: 2+ years ### "Think Twice" October 10, 2023 1.0 We started the partnership (well we thought it was a partnership) in 2020 when our entire workforce went remote for Covid. We intended to use for productivity coaching but it became too cumbersome to be of any real value. The system never seemed to work just like it should and customer service was awful or none existent. We made the decision to leave for several reasons and even with the issues in the platform and poor customer service, they insisted on holding to the year contract they lock you into. I requested a partial refund for the remaining time and they ran me in circles for 8 full weeks (probably hoping i'd just go away) before they finally got on a call with me, just to try to upsell me more and waste my time. They say they care about a partnership but they have the legal right so no dice. I understand we have a contract but we are always willing to work with our own customers in individual circumstances and I believe we had a strong case to get a partial refund. If you look, they do an exceptional job with their digital marketing to not allow any reviews on most platforms... only on places they can pay to put their fake reviews in and real customers can't comment. That is not the practice of an honest company to me and doesn't let the consumer do real research. There are other platforms out there who do the same thing, while their UI may not be as pretty, their service and functionality ore than make up for the visual shortcomings. Pros When it worked, could view live screens or screenshots to use for productivity coaching as well as catch behaviors like job searches early. Cons Customer service was atrocious. Agressive with you to get you to buy /renew but abandon you as soon as you pay. Product never worked like it should. Alerts constantly broke. System was agonizingly slow to the point it was almost unusable unless you wanted to pay a full time person to review. The data classification system was not smart - you would expect once you classify a URL as one thing it would remember it but instead had to spend hours each week re-classifying the same thing over and over just to have the data show up correct to be able to coach the team. If you want any of the features or reporting that woudl actually maybe be helpful to give you insights and save you time... expect to shell out more money for each one. Reason for choosing ActivTrak They sold us on how much better they were than the competitors. I regret it. Review Source AF Aaron F. DevOps Manager Information Technology and Services Used the software for: 2+ years ### "A way to see what is going on to a point" September 5, 2023 3.0 ActivTrak is good in some ways but needs very careful evaluation and non excessive implementation, we opted in the end to use other logging and to ensure the message was to employees we aren't sitting watching every move as doing so would alienate a highly already productive team. Pros ActivTrak is fairly hidden though can be found by developers/competent IT people who know what to look for and it gives a way to be able to see after a fair amount of customising and configuring. Some elements such as seeing what is being used are useful but also we did seem to be logging quite excessively information we didn't need to capture. Cons After spending a while customizing and adding what to track we did start to wonder if this too was taking more time than the benefits and it is also worth noting that ActivTrak doesn't take into account non computer based interactions so you might see a period of inactivity when someone is actually logged into a different system or on a different task then ActivTrak is blind to this interaction. We also noted that there is a risk people within your business think its a bit excessive and similar to forcing employees at home to keep a webcamera on all day. Review Source LT Luca T. Senior Software Engineer Information Services Used the software for: 1-2 years ### "User feedback for ActivTrak" December 28, 2022 4.0 I have had a very positive experience with ActivTrak. The software is very intuitive and easy to use, and the customer service is excellent. I have been able to quickly set up and monitor employee activity, and have been able to quickly identify areas of inefficiency or potential risk. I have also found the reporting features to be very helpful in helping me to track progress and identify areas of improvement. Overall, ActivTrak has been a great tool for helping me to better manage my business. Pros ActivTrak is a cloud based software that allows employers to monitor employee activity in the workplace. It provides real time insights on employee behavior, productivity, and engagement. The software is designed to help employers improve their workplace productivity, reduce cyber security threats, and gain valuable insights into how their employees are using their time. ActivTrak provides comprehensive analytics and comprehensive reports that allow employers to gain a better understanding of how their employees are working and how they can improve their productivity. It is also designed to be easy to use, so employers can quickly and easily set up the software and start monitoring employee activity. Cons ActivTrak does not offer a mobile app to monitor employee activity on the go. Review Source GR Grietz R. Senior Business Analyst Outsourcing/Offshoring Used the software for: 1-2 years ### "A BPO Essential Tool" May 25, 2021 4.0 I would say that its worth its price. Ever since we started our Work From Home set up, managing the team has been made easy by ActivTrak. We are able to monitor our team's activities as it relates to their productivity and we are able to keep our word to our clients about protecting their data and prevent any data security breaches. Pros I love how it integrates productivity tracking and security in one platform. This is the tool to help you manage your company effectively especially for outsourcing companies like us. It tracks the productivity of our offshore team and generates a comprehensive report that could help assess a staff or a team's needs in their operational day to day activities. Cons None. I would say that the features offered by ActivTrak are functional and beneficial. This makes sense because they are open for suggestions and they conduct webinars from time to time where they provide information about a new feature and gather information about what could possibly be a helpful feature in the future. Reason for choosing ActivTrak We chose ActivTrak because at that time we thought we needed a tool that would provide us a way to monitor productivity and data security while operating a work from home set up and it indeed does the job. Review Source jF joel F. COO Retail Used the software for: 2+ years ### "How to monitor activity and productvity of your team" May 2, 2024 5.0 Pros Activtrak is very easy to deploy. Very intuitive ui. Clean and simple design. Search function is very Cons The price is a little bit high after they chnaged the pricing tiers a few years ago. Review Source Muhammad T. Owner Used the software for: 2+ years ### "It helped track my employees in stealth mode. I can judge behavior of my employees and keep eye on." July 3, 2018 5.0 peace of mind about progress of my employees. Pros Recent screen shots help get overview at a glance about what your employees doing. One can monitor from anywhere or on the go. website blocking is very easy and its very difficult for employees to track whats going on their system. For home users its free to monitor 3 computers with enough data Cons Price is bit high as compared to other solutions. Also paying annually is also a paid and they don't offer monthly payment options Review Source ML Mark L. Software Project Mgr / Parent Semiconductors Used the software for: Less than 6 months ### "It allows me to monitor what my kids are doing on the Internet which is invaluable these days" January 12, 2018 4.0 I allows me to closely monitor my children's PC usage to keep them out of trouble and on track with their school work. Pros Given the heft price I like the fact that there's a free version of the software. From a feature perspective I like the ability to see a history of screenshots and the ability to monitor usage real-time. I also like the new feature that was recently added that allows me to easily exclude people I do not want to monitor. Another really great thing about this product is not the product itself, but the technical support team that supports it. The quality of help I received and the timeliness of responses was absolutely awesome! Cons The thing I like least is the price. As a non-business user I'd be willing to pay a reasonable price for the software, but the current price is simply way too high for the ability to monitor my children's PC usage. Sure, it's important to me as a parent, but not at the current price. I have mentioned this software (as well as other phone monitoring software) to other parents and I'm confident if the price was in the sub $100 range, you'd sell a LOT of licenses to parents! Add support for monitoring Apple and Android phone usage for the same price and you'd be amazed how many you'd sell to parents. All parents I talk to are looking for these capabilities. Of course, the other limitation I'd like to see changed is the fact that the screenshots are only captured when a screen is shown for 20 secs. I know this is a limitation of the free version. Again, I'd be willing to pay for the ability to specify the cadence of screenshots, but not at the current price. Review Source VR Verified Reviewer Assistant Vice President - Conslt App Prog Banking Used the software for: 6-12 months ### "Great Product and Service" January 22, 2018 4.0 This product can do exactly what they are advertising. You can set this program up on a computer and once that computer is logged into, the program is tracking at all times. The activity report is very detailed and it shows when a screenshot was taken. Pros You can see screenshots of different time intervals and you can export the time to excel for records. It has very easy to use interface and track the productive time effectively. it also provides two factor authentication along with Active directory integration which completed the feature list. Cons All the stored information can eat up your hard drive space very quickly. No OCR for screenshots it captured and no keylogging mechanism is provided. Review Source Naveen Kumar B. Head - Digital Marketing Used the software for: 2+ years ### "Intuitive and Easy to use, Among the best" January 18, 2018 5.0 I travel a lot due to my work profile, Activtrak makes my employees monitoring easy. Pros almost impossible to detect user friendly dashboard optimum space to store screenshots free to use for 3 devices simple installation process Cons could have been more economical for paid versions. to check out pricing you have to create an account. Review Source VR Verified Reviewer Technical Manager Computer & Network Security Used the software for: 6-12 months ### "Never got it to work." October 16, 2023 1.0 Never got it to work and Tech support could not get it to work either.And they did not cancel my contract.So I had to pay for 1 full year for a product that I did not use. Pros Never got it to work and Tech support could not get it to work either. Cons Never got it to work and Tech support could not get it to work either. Review Source AR Adriano R. director Retail Used the software for: 2+ years ### "Easy to use hard to keep using" November 29, 2021 3.0 I haven't found something better yet, but we are not all happy with it Pros Its easy to install even for a person without much computer knowledge Cons doesn't work all the time and process of trouble shooting is too hard Review Source Talk to a Capterra advisor for free and get results within 15 minutes.