--- title: "ActivTrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ActivTrak the right Productivity solution for you? Explore 591 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135366/ActivTrak/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- ActivTrak 4.5 (591) [View alternatives](https://www.capterra.com/p/135366/ActivTrak/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of ActivTrak Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews RB ROBERTO B ManagerArchitecture & Planning, 51 - 200 employeesUsed the software for: 1-2 years. “This capability provides clear visibility into how team members spend their time throughout the workday, allowing us to identify productive patterns, spot inefficiencies, and better understand workload distribution.“ December 10, 2025 RB ROBERTO B ManagerArchitecture & Planning, 51 - 200 employeesUsed the software for: 1-2 years. “Having only periodic images instead of a more comprehensive recording capability can make it difficult to analyze workflow interruptions, investigate issues, or validate productivity trends.“ December 10, 2025 LD Lisa D Office ManagerConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “It would be very helpful to have more robust reporting capabilities that allow me to easily view and share employee productivity trends over time. While I can currently pull data using date ranges, having more streamlined or customizable reports would make it easier to analyze and present this information to management.“ April 20, 2026 JH Jeffrey H PresidentComputer Networking, 2 - 10 employeesUsed the software for: 6-12 months. “Reporting is especially painful; pulling meaningful data requires jumping through multiple screens and dealing with poorly structured dashboards that don’t align with real-world needs.“ April 20, 2026 AD Ashley D CCMConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “Being able to view the data per day is extremely helpful for daily monitoring, and the weekly breakdown allows me to easily identify trends and patterns over time.“ December 15, 2025 Scott S DirectorFood & Beverages, 51 - 200 employeesUsed the software for: 1-2 years. “The actual service has been disappointing with the amount of time it takes to maintain the product keeping agents working, classifying applications or websites, and sifting through the excessive amounts of data just to answer basic questions on worker activity.“ October 23, 2025 DD Derek D Chief Information OfficerInsurance, 51 - 200 employeesUsed the software for: More than 2 years. “It has provided helpful visibility into employee time and productivity, allowing us to better understand work patterns and have more informed, data-driven conversations with our team.“ April 20, 2026 LP Leo P CFOPublishing, 11 - 50 employeesUsed the software for: 1-2 years. “In my case, the business division using ActivTrak no longer existed, the service was no longer needed, and instead of working toward a reasonable resolution, they kept repeating the same contract language and avoided directly answering my questions.“ March 9, 2026 ## Showing most helpful reviews Showing 1-25 of 591 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jon S. Business Development Marketing and Advertising Used the software for: 1-2 years ### "ActiveTrak - When you want to really monitor your employees/workers remotely" June 30, 2022 5.0 Very good overall experience. Easy to use, and install. Pros This lets you spy on their screen and see what they see. You can block out website from loading. For example: employees during working hours can't load Netflix. You can also monitor when their computer goes to sleep and when they are inactive. Cons One of the employees uses a MacBook Pro. When his iOS updates sometimes the permission setting of ActiveTrak need resetting. Review Source dK dawn K. IT PM Security and Investigations Used the software for: 1-2 years ### "worth the price" December 10, 2025 4.0 this is a good product for the price. customer support has been very helpful when I have needed them Pros setting up the alerts is easy and setting up productive vs unproductive activity is also easy to do. Cons cant see live screen shots from users. would be helpful when there is an alert to see video of what they were doing Alternatives considered [Veriato Workforce Behavior Analytics](https://www.capterra.com/p/161116/Veriato/) Reason for choosing ActivTrak activtrak has the lowest price. but less functionality Switched from [Teramind](https://www.capterra.com/p/172645/Teramind/) activtrak had the lowest price than the others Review Source Response from Birch Grove Software April 22, 2026 Hi Dawn! Thanks for sharing your feedback (and apologies for the delay in response!). Screen details is available as an add-on if your business needs that for compliance reasons. Feel free to email me if you need more information about that! ~Megan LP Leo P. CFO Publishing Used the software for: 1-2 years ### "Auto-Renew Trap and Canned Responses" March 9, 2026 1.0 When we used the product, it was decent. Also, the reports are good because in a snapshot, we can quickly see the productivity of the team Pros The dashboard shows each individual's productivity. This helped us quickly see across departments the work and focus of our employees Cons DO NOT DO BUSINESS WITH THESE PEOPLE! All they seem to care about is locking customers into auto renewal and charging for another full year, whether you are using the product or not. In my case, the business division using ActivTrak no longer existed, the service was no longer needed, and instead of working toward a reasonable resolution, they kept repeating the same contract language and avoided directly answering my questions. What frustrated me most was not just the invoice, it was the canned responses. I asked for the signed order form, the renewal details, and clear answers to specific billing questions. Instead, I got the same recycled explanation about notice periods. If you do business with ActivTrak, watch your renewal date very carefully, because once they renew you, do not expect much flexibility or a real conversation. My experience was that billing enforcement mattered a lot more than customer goodwill. Review Source DC Dan C. Manager Financial Services Used the software for: 6-12 months ### "So far... So good!" September 12, 2024 4.0 Overall it has been a great experience and ActiveTrak has proven to be a useful tool Pros ActivTrak has been a great tool for monitoring productivity across my team. The ability to set the parameters and also conduct on spot auditing has been great to the development of my team. Cons I wouldn't say it's what I like the least, but I wish we could have a way to save screen activites, at least snapshots to be reviewed at a later time. Alternatives considered [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[Hubstaff](https://www.capterra.com/p/132376/Hubstaff/) Reason for choosing ActivTrak Better system overall, more functionalities that we needed. Review Source Response from Birch Grove Software September 16, 2024 Hi Dan - Thanks for sharing your ActivTrak experience! We do have a screen details capability that addressed what you've noted in the "con" section. If you're interested in learning more about that, please send me an email at team@activtrak.com and I'm happy to connect you to the right person. Thanks again for your feedback, Megan NR Nathan R. IT Manager Defense & Space Used the software for: 6-12 months ### "ActivTrak - Excellent software to aid in compliance and InsiderThreat" July 30, 2020 5.0 So far, we've been thoroughly pleased with the software. Pros ActivTrak gave us further insight as to what our staff really does throughout the day, applications they run, and aid with compliance. Cons Categorizing sites and applications takes a bit, but I don't see another way around it. Alternatives considered [InterGuard](https://www.capterra.com/p/169974/InterGuard/) Reason for choosing ActivTrak We chose ActivTrak because of their ease of use, quick and silent deployment, and ability to aid with Insider Threat. Terramind and InterGuard were too expensive and cumbersome to administer. Since we work with the Federal Government, we couldn't use StaffCop since it's made in Russia. We have users located across the globe, so it was imperative that we have a solution that allows remote users to be monitored and submit feedback when they're online regardless of connecting back to our headquarters on-prem network. Review Source Kimberly H. Business Owner Information Technology and Services Used the software for: I used a free trial ### "Good service but not for companies less than 5 people. " June 16, 2020 3.0 I really liked the services but felt lied to when the free trial was over. At the check out you find out you have to pay a price higher than advertised. Pros Good service, easy to use and lots of nice features. I really would have like to use this services. It was my first choice and would have use it if not for the cost. Cons You shows a good price per users but when you go to subscribe it requires minimum of five users. I only needed one user which made the price was very high for me. Alternatives considered [Insightful](https://www.capterra.com/p/142813/Insightful/) Reason for choosing ActivTrak I like the features offered, felt Activtrak have more features. Review Source RB ROBERTO B. Manager Architecture & Planning Used the software for: 1-2 years ### "Effective Monitoring Solution" December 10, 2025 5.0 My overall experience with ActivTrak has been very positive, especially considering the value it provides for the cost. The platform delivers reliable insights into user activity, productivity trends, and workload distribution, which has helped us make better operational decisions. Its reporting tools are intuitive, and the data it provides is easy to understand and apply across teams. While there are areas that could be enhanced, such as more robust visual recording options, the core functionality performs well and consistently meets our expectations. For the money spent, ActivTrak offers strong performance, solid usability, and meaningful visibility into day-to-day operations. Pros ActivTrak’s most valuable feature for our organization is its ability to accurately track active time per user. This capability provides clear visibility into how team members spend their time throughout the workday, allowing us to identify productive patterns, spot inefficiencies, and better understand workload distribution. The platform delivers this data in an intuitive, easy-to-read format that supports informed decision-making and continuous performance improvement. By having reliable insights into individual and team activity levels, we can improve scheduling, allocate resources more effectively, and ensure accountability across departments. Overall, the active-time tracking functionality enhances transparency and operational efficiency. Cons One limitation of ActivTrak is the snapshot feature, which can feel too restrictive for detailed monitoring needs. While snapshots provide general visibility, they do not always capture enough context to fully understand user activity, especially during critical tasks or potential security concerns. The absence of a true video-recording option further limits the ability to review continuous activity or reconstruct events accurately. Having only periodic images instead of a more comprehensive recording capability can make it difficult to analyze workflow interruptions, investigate issues, or validate productivity trends. Adding a video-based option would significantly enhance the platform’s monitoring effectiveness. Review Source DH Darian H. Senior Social Media Coordinator Marketing and Advertising Used the software for: 2+ years ### "Great visibility into team productivity with a slight learning curve" April 14, 2026 5.0 Overall, my experience with ActivTrak has been positive. It’s a powerful tool for tracking team productivity and gaining insights into how time is being spent. I especially appreciate the visibility it provides into weekly performance, which helps keep everyone aligned and accountable. While there is a bit of a learning curve, once you get familiar with the platform, it becomes a valuable resource for managing and improving team efficiency. Pros I like the ability to see my teams productitivity each week. this really ensures we are hitting our goals. Cons The platform can feel a bit overwhelming at times, especially when trying to navigate all the features. There’s a slight learning curve, and it can take some time to fully understand how to use the data effectively. Review Source WN William N. IT Manager Law Practice Used the software for: 2+ years ### "ActivTrack is the productivity tool you need." April 20, 2026 5.0 My overall experience with ActivTrak has been great. You can start taking action immediately and its easy to do a review so you can make decisions on where to put people. It has increased morale significantly. Pros The ability to monitor productivity helps us to put the right people in the right places to maximize our workflow. Cons Having to categorize all of the different websites to be able to determine the productive work from the non-productive work. Review Source Response from Birch Grove Software April 21, 2026 Hi William! Thanks so much for taking the time to share your experience! I'm so pleased to see that it's been a 5-star one. If you need anything, please let us know! ~Megan CA ChoCha' A. IT Director Warehousing Used the software for: 2+ years ### "Excellent Add-on to other tools " April 15, 2026 5.0 Im able to quickly get what i need. The cost is reasonable. When needing assistance, someone is there to help. Not used reporting, but have been able to export a list of activities. Pros I like the most that it is easy to get what i need. Im able to share information with my executives. Can export out files if needed. Our team are able to track time productivity of end users. Cons i haven't navigated enough to know what not to like. I have plans this year to venture and user more of the software that it has to offer. Review Source Response from Birch Grove Software April 22, 2026 Hi ChoCha', Thank you so much for taking the time to share your feedback! ActivTrak's Academy is a great place to learn more about the product. Here's a link to check it out when ready: https://academy.activtrak.com/ Thanks again! ~Megan JP Jason P. IT Systems Administrator Machinery Used the software for: 1-2 years ### "ActivTrak review" December 9, 2025 4.0 If you are looking to monitor employee use, I would recommend this product. It does a good job with screen shots and app usage reporting. Pros The layout is easy to get information from. We have been able to gain insights into productivity in ways that were not possible before. It also has not interfered with our Security application. Competitors frequently required constant monitoring to remove false positives for malicious apps. Cons I frequently need to remove unwanted users that bring me beyond our license count. Additional functionality that would be valuable is only available in upgraded versions. Review Source CT Craig T. Director of Marketing Information Technology and Services Used the software for: Less than 6 months ### "Keeping an eye on your team's productivity all in one place" December 9, 2025 5.0 Having this software gave us levels of transparency into our Sales Development Representatives who were based in multiple locations, without this we would be at a financial and productivity loss. Pros Detailed reporting of time tracking and websites visited, this was a key piece of software for us when we had remote staff in both the continental USA and South Africa. Cons Having to sign up for 1 year of a license is not my favorite, we wanted to do a monthly and at worst every 3 months, Review Source Response from Birch Grove Software April 22, 2026 Hi Craig! A long overdue thank you for writing a review and sharing your ActivTrak experience. I'll be sure to pass your feedback along around the annual licensing. Thank you again! ~Megan SS Sasha S. Director of Business Intelligence Marketing and Advertising Used the software for: 2+ years ### "Think Twice" October 10, 2023 1.0 We started the partnership (well we thought it was a partnership) in 2020 when our entire workforce went remote for Covid. We intended to use for productivity coaching but it became too cumbersome to be of any real value. The system never seemed to work just like it should and customer service was awful or none existent. We made the decision to leave for several reasons and even with the issues in the platform and poor customer service, they insisted on holding to the year contract they lock you into. I requested a partial refund for the remaining time and they ran me in circles for 8 full weeks (probably hoping i'd just go away) before they finally got on a call with me, just to try to upsell me more and waste my time. They say they care about a partnership but they have the legal right so no dice. I understand we have a contract but we are always willing to work with our own customers in individual circumstances and I believe we had a strong case to get a partial refund. If you look, they do an exceptional job with their digital marketing to not allow any reviews on most platforms... only on places they can pay to put their fake reviews in and real customers can't comment. That is not the practice of an honest company to me and doesn't let the consumer do real research. There are other platforms out there who do the same thing, while their UI may not be as pretty, their service and functionality ore than make up for the visual shortcomings. Pros When it worked, could view live screens or screenshots to use for productivity coaching as well as catch behaviors like job searches early. Cons Customer service was atrocious. Agressive with you to get you to buy /renew but abandon you as soon as you pay. Product never worked like it should. Alerts constantly broke. System was agonizingly slow to the point it was almost unusable unless you wanted to pay a full time person to review. The data classification system was not smart - you would expect once you classify a URL as one thing it would remember it but instead had to spend hours each week re-classifying the same thing over and over just to have the data show up correct to be able to coach the team. If you want any of the features or reporting that woudl actually maybe be helpful to give you insights and save you time... expect to shell out more money for each one. Reason for choosing ActivTrak They sold us on how much better they were than the competitors. I regret it. Review Source AF Aaron F. DevOps Manager Information Technology and Services Used the software for: 2+ years ### "A way to see what is going on to a point" September 5, 2023 3.0 ActivTrak is good in some ways but needs very careful evaluation and non excessive implementation, we opted in the end to use other logging and to ensure the message was to employees we aren't sitting watching every move as doing so would alienate a highly already productive team. Pros ActivTrak is fairly hidden though can be found by developers/competent IT people who know what to look for and it gives a way to be able to see after a fair amount of customising and configuring. Some elements such as seeing what is being used are useful but also we did seem to be logging quite excessively information we didn't need to capture. Cons After spending a while customizing and adding what to track we did start to wonder if this too was taking more time than the benefits and it is also worth noting that ActivTrak doesn't take into account non computer based interactions so you might see a period of inactivity when someone is actually logged into a different system or on a different task then ActivTrak is blind to this interaction. We also noted that there is a risk people within your business think its a bit excessive and similar to forcing employees at home to keep a webcamera on all day. Review Source LT Luca T. Senior Software Engineer Information Services Used the software for: 1-2 years ### "User feedback for ActivTrak" December 28, 2022 4.0 I have had a very positive experience with ActivTrak. The software is very intuitive and easy to use, and the customer service is excellent. I have been able to quickly set up and monitor employee activity, and have been able to quickly identify areas of inefficiency or potential risk. I have also found the reporting features to be very helpful in helping me to track progress and identify areas of improvement. Overall, ActivTrak has been a great tool for helping me to better manage my business. Pros ActivTrak is a cloud based software that allows employers to monitor employee activity in the workplace. It provides real time insights on employee behavior, productivity, and engagement. The software is designed to help employers improve their workplace productivity, reduce cyber security threats, and gain valuable insights into how their employees are using their time. ActivTrak provides comprehensive analytics and comprehensive reports that allow employers to gain a better understanding of how their employees are working and how they can improve their productivity. It is also designed to be easy to use, so employers can quickly and easily set up the software and start monitoring employee activity. Cons ActivTrak does not offer a mobile app to monitor employee activity on the go. Review Source JO Josie O. Office Manager Civil Engineering Used the software for: 1-2 years ### "Great Tool For Productivity Insight " September 24, 2024 4.0 It's a great tool, I recommend it. You can see the top websites that are being accessed at a company level. As well as insight on individuals. The graph is great because it gives you breakdowns for the day and week. Pros ActivTrak is a great tool, and shows accurate information. I like that it's in real time that you can view employees productivity. Cons The printable reports is lacking and could be better formatted. Review Source Response from Birch Grove Software October 3, 2024 Hi Josie - Thanks for sharing your experience with ActivTrak. I'll share your feedback with the Product Team. If you have specific reports you'd like the printing capability to be better on, please feel free to send me an email and I'll pass those details on. Thanks again! ~Megan BB Brad B. Manager Accounting Used the software for: 1-2 years ### "Good product, room for improvement" September 12, 2024 3.0 Pros Decent hours reporting, I can see my teams screens. Cons The app is often buggy, and not always operational. Not truly accurate Review Source Response from Birch Grove Software September 16, 2024 Hi Brad - Thanks for sharing your experience. If you'd be willing, I'd love to hear more details around the cons and connect you directly with the Product Team. If you're willing, please send me an email at team@activtrak.com - we'd love to turn your experience into a 5-star one! Thanks again, Megan CC Christine C. Director Hospital & Health Care Used the software for: 6-12 months ### "Activtrak recommended" September 13, 2024 4.0 Okay overall I just wish the website was easier to use. Pros It does the job and I'm able to see when employees are working Cons Set up is confusing especially if you have to reinstall, as is the website. I wish I could view the screen without additional fees. Review Source Response from Birch Grove Software September 16, 2024 Hi Christine! Thanks for taking the time to rate and review ActivTrak and share your experience with others. If you'd like to provide more detailed feedback, I'd love to hear it. Please feel free to email me at team@activtrak.com if so. I'd love to connect you with the Product Team. Thanks again, Megan FP Frances P. Employee & Labor Relations Manager Outsourcing/Offshoring Used the software for: 1-2 years ### "A Must Business Security Feature!" June 10, 2022 5.0 This is a must application for businesses! Whether you have employees on site or remotely, Activtrak will help ensure your business is protected. Aside from that, it will also help you ensure to have receipts (evidences) for any activities that are not in line with your business requirements/processes. Pros This application has helped us a lot in ensuring we are able to protect the business from any fraudulent and non ethical practices that may put the business in a difficult position. Moreover, Activtrak has helped us in ensuring we have proper documentation when we have to deal with any infractions. Cons NONE! I love how convenient and helpful this application has been towards my work and the business I support with. I cannot think of anything I don't like about this application. Review Source Muhammad T. Owner Used the software for: 2+ years ### "It helped track my employees in stealth mode. I can judge behavior of my employees and keep eye on." July 3, 2018 5.0 peace of mind about progress of my employees. Pros Recent screen shots help get overview at a glance about what your employees doing. One can monitor from anywhere or on the go. website blocking is very easy and its very difficult for employees to track whats going on their system. For home users its free to monitor 3 computers with enough data Cons Price is bit high as compared to other solutions. Also paying annually is also a paid and they don't offer monthly payment options Review Source VR Verified Reviewer System Administrator Used the software for: ### "This is great software for the monitoring " January 12, 2018 5.0 ease of use and the reporting functionality is great, especially the full audit log of what has been happening on a computer. it even catches title bar data of when users are in incognito or private mode. this is extremely helpful, especially when you have setup screen grabbing and alerting when you have areas of concern that a member of staff is doing something inappropriatre. Pros Its not a cheaper solution but it is a better solution if you want more detail into what your employees are doing. It really made the owner cringe at the level of detail we can see what the employees do, he almost thought it was too invasive Cons We had some employees who were consistently missing deadlines that they shouldn't have been missing. ActivTrak enabled us to efficiently identify and address some of the employees' problematic behaviors. It worked so well that I actually installed it on my own computer to help me identify areas for improvement. Review Source VR Verified Reviewer Solution Architect Oil & Energy Used the software for: I used a free trial ### "With some product development, it could become a valuable product for basis of billing" September 30, 2018 5.0 I tried it for a few days, then gave up as it is not meant for what I wanted to use it for. Pros I liked that it really did track all of my computer usage seamlessly. Cons I found the way to categorize different applications a too cumbersome on one hand and lacking in sufficient detail on other. I wanted to use this software to accurately track how much time I spend on each customer so I would have a proven basis for billing. It is not what it is originally meant for, but the billing activity tracking apps available require too much constant involvement and I hoped to get past that by tracking all my activity automatically and categorizing it to actual projects for billing. However, trying to categorize just few days of my computer usage, it was not just feasible idea. For example, I have gmail address for my personal as well as two different customer accounts, but there was no way to categorize them differently (hint - Title in web browser is different, but this cannot be used as basis for automatic categories). Review Source VR Verified Reviewer Client Services Manager Government Administration Used the software for: 2+ years ### "ActivTrak Review" December 3, 2018 5.0 ActivTrak is an excellent tool for our organization that works perfectly, easily, effectively, all at a very low price point. It helps us enforce our Acceptable Use policy and take action when necessary. Pros The best part for us is that it takes the legwork out of an investigation. Simply install the tool and the data is gathered in many different formats. Before we started using it, an investigation would consume hours of IT's time while we dug through firewalls and internet history files (if available) to piece together a picture of PC activity. Being able to provide legal a set of screenshots is perfect and removes all of the guess work. Cons We haven't run into anything we disliked about this software Review Source Jaron D. Senior Enterprise Unified Communications Technician Hospital & Health Care Used the software for: Less than 6 months ### "Keeps my home schoolers on track" January 15, 2018 5.0 I use it personally, not for business, since my kids are home schooled. I love being able to monitor what my kids are doing in real-time so that I can keep them on track and help them improve their grades as well as their work ethic. They enjoy being able to play after they finish school, rather than doing school work until bedtime like they used to because they goofed off every chance they got. Pros I love the fact that it records every application used and every website browsed to, separated by user. I can keep track if what my kids are doing on their computers at all times. My children are home schooled and my wife stays home, but they would always good off when she turned around. Now I have time stamped screen shots with detailed records to make sure they get their work done first. And since it's free for 3 users and under, I don't pay a dime for it. Cons There isn't anything to dislike about this software, at least from my standpoint and for my use. The only thing I could imagine would improve it is remote control of the PC. Review Source IH Ian H. Engineer Information Technology and Services Used the software for: 2+ years ### "Recommended to our customers" November 22, 2021 5.0 we have been recommending this to our customers for a couple of years now - they seem to like it. UK-hours support would be appreciated in future. Pros The ease of installation along with the multitude of reports Cons I wish the software could be user-based rather than per machine - when users hotdesk, this will knock out our licensing and stop reporting until it is noticed/dealt with Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.