# Page 2 | ActivTrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ActivTrak the right Remote Work solution for you? Explore 591 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135366/ActivTrak/reviews --- ActivTrak 4.5 (591) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Page 2 - Reviews of ActivTrak ## Showing most helpful reviews Showing 26-50 of 591 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RW Rich W. Executive Director Information Technology and Services Used the software for: 2+ years ### "Workstation Monitoring Without Breaking the Bank" April 14, 2026 5.0 I have been an customer for almost 10 years now, through more than one organization. ActivTrak is a powerful and easy-to-use workstation monitoring solution that provides clear visibility into productivity and work patterns without being intrusive. Its intuitive dashboards, detailed reporting, and real-time insights help teams make data-driven decisions, improve efficiency, and support healthier work habits. Setup is straightforward, and the platform scales well for organizations of any size. Overall, ActivTrak is an excellent tool for organizations looking to better understand and optimize how work gets done. Pros Easy Implimentation, Simple Navigation of the Features, Value for your Dollar, Easy to understand the view of Employee Productivity. Cons Support is not always the quickest with Response to an issue or Inquiry. At times I have waited over a day for a reply. Alternatives considered [Veriato Workforce Behavior Analytics](https://www.capterra.com/p/161116/Veriato/) Reason for choosing ActivTrak Cost and Ease of Installation and Use of the Interface. Switched from [Veriato Workforce Behavior Analytics](https://www.capterra.com/p/161116/Veriato/) It was too Clunky and Caused Issues with Internet Securities. Review Source Response from Birch Grove Software April 22, 2026 Hi Rich! Thanks for the wonderful review — and I love that you've been with us for nearly a decade. Thank you so much for being a customer. If you ever need anything, please feel free to reach out to me. Thanks again! ~Megan DD Derek D. Chief Information Officer Insurance Used the software for: 2+ years ### "Great Product heavy on features and reporting " April 20, 2026 5.0 Overall, our experience with has been positive. It has provided helpful visibility into employee time and productivity, allowing us to better understand work patterns and have more informed, data-driven conversations with our team. The platform is reliable, easy to navigate, and offers a wide range of reporting and insights that can support management and accountability. While the tool includes more features than we personally need, ActivTrak does what it is designed to do well. For organizations that want detailed productivity analytics and workforce visibility, it is a strong solution, especially when transparency and consistency are important. Pros has been a valuable tool for helping us better understand how time and productivity are distributed across our team. It provides clear, easy-to-understand insights into work patterns without feeling intrusive or overly heavy-handed. What stands out most is the way ActivTrak turns activity data into meaningful visibility. Instead of relying on assumptions, we’re able to see trends around focus time, application usage, and overall productivity, which has supported more informed conversations with employees. It has been especially helpful for identifying workflow bottlenecks and workload imbalances early, rather than reacting after productivity issues surface. The platform is intuitive, the reports are well organized, and the emphasis on transparency helps promote trust. Employees can see their own data, which encourages self-awareness and accountability rather than micromanagement. Overall, ActivTrak has helped us move toward a more data-driven, fair, and consistent approach to tracking time and productivity, making it a solid solution for organizations looking to support performance while maintaining a respectful workplace culture. Cons The primary drawback for us has been the cost relative to how we use the platform. We mainly rely on to monitor employee productivity and confirm that time is being used appropriately, but the specific reports we need are only available in the highest-cost package. At the same time, many of the additional reports and features included at that level aren’t ones we regularly use. While ActivTrak offers a robust set of tools, the platform can feel a bit heavy with bells and whistles for organizations that have more focused or straightforward monitoring needs. A more flexible pricing or reporting structure would be helpful for teams that don’t require the full feature set. Alternatives considered [TIMEDOCK](https://www.capterra.com/p/134201/TIMEDOCK/)[Hubstaff](https://www.capterra.com/p/132376/Hubstaff/)[Insightful](https://www.capterra.com/p/142813/Workpuls/) Reason for choosing ActivTrak At the time it was the best application for the cost. Review Source LD Lisa D. Office Manager Consumer Services Used the software for: 1-2 years ### "Good Insights, Some Things Could Be Easier" April 20, 2026 4.0 Overall, my experience with has been positive. It provides valuable insight into how employee time is being spent, especially with detailed activity tracking and user filtering. However, there are opportunities to improve reporting capabilities, making it easier to analyze and share productivity trends over time. Additionally, enhanced visibility into specific web activity and better management of active versus inactive devices would improve accuracy and usability. With some refinement in these areas and continued support, the platform could be even more effective for managing and understanding team productivity. Pros I appreciate the ability to gain insight into how employee time is being spent, especially the detailed breakdown in 5-minute intervals and the option to filter by user. It would be very helpful to have more robust reporting capabilities that allow me to easily view and share employee productivity trends over time. While I can currently pull data using date ranges, having more streamlined or customizable reports would make it easier to analyze and present this information to management. There may already be features available that support this—I did notice ActiveTrak Academy and plan to explore that further. Overall, the platform provides strong value, but improved access to simplified, shareable reports would be a great enhancement. Cons I would like greater visibility into the specific webpages being visited, as there have been times where activity is only labeled as “Safari” rather than showing the actual sites. Additionally, the user/device list could be improved—older devices remain listed, and in some cases begin tracking again unexpectedly, which triggers alerts about exceeding license limits. It would be helpful to have a way to view only active devices and better manage inactive ones. Guidance from customer support on how to optimize these settings and improve tracking visibility would also be appreciated.we use a Switched from [Teramind](https://www.capterra.com/p/172645/Teramind/) We were having issue with compatibility of our apple devices. Software was being Review Source Response from Birch Grove Software April 21, 2026 Hi Lisa! Thanks so much for taking the time to share your feedback. I'd love to know which plan you're on so I can send you more specific resources to address some of what you noted. If you send me an email, I'd be happy to help! ~Megan JH Jeffrey H. President Computer Networking Used the software for: 6-12 months ### "Overcomplicated, Poorly Supported, and Not Worth the Effort" April 20, 2026 1.0 My experience has been overwhelmingly negative. requires a significant time investment just to get it into a usable state, and even then it never feels reliable or polished. Instead of simplifying management and reporting, it adds operational overhead and constant friction. Between the confusing interface, inconsistent outputs, and ineffective support, it becomes more of a liability than a tool. It’s not something you can deploy and trust—you have to constantly babysit it, troubleshoot it, and work around its limitations. There are far better, more mature tools available that don’t require this level of effort just to function. Pros Honestly, I hate this product. Even after spending significant time trying to learn it, I still couldn’t find anything that worked well or felt intuitive. I don’t get any real support when issues come up, and every interaction leaves me more frustrated. I genuinely wish I never heard of . Cons The product is unnecessarily difficult to use and even harder to configure correctly. Basic setup is not intuitive, and anything beyond the simplest configuration becomes a time-consuming mess of trial and error. Policies, classifications, and reporting require far too much manual tuning, and even then the results are inconsistent. The UI is clunky and fragmented—nothing is where you expect it to be, and workflows that should take minutes turn into hours. Reporting is especially painful; pulling meaningful data requires jumping through multiple screens and dealing with poorly structured dashboards that don’t align with real-world needs. Support is the biggest failure. When issues come up—and they will—responses are slow, generic, or completely unhelpful. It often feels like you’re dealing with a support team that doesn’t fully understand their own product. Escalations go nowhere, and you’re left figuring things out yourself. For a product in this category, the lack of competent support combined with the complexity of configuration makes it extremely frustrating to operate. Review Source Elon E. Consultant Financial Services Used the software for: 6-12 months ### "Strong workforce analytics platform. Pay attention to governance of the tool" April 30, 2026 4.0 Pros What I liked most about is the level of operational visibility it provides. In practice, managers can identify productivity trends, workload imbalances, unused software licenses, or inefficient processes. For example, instead of relying on intuition, you can use actual data to improve staffing, coaching, and workflow decisions. Cons What I liked least about is that it requires careful governance and communication. In practice, employee monitoring tools can create trust or privacy concerns if deployed poorly. The real value comes from analytics and coaching, not surveillance. Setup quality and internal transparency are critical. Review Source EC Eric C. IT Construction Used the software for: 2+ years ### "Powerful Visibility Into Productivity: Best Used as a Coaching Tool" April 14, 2026 4.0 Overall, has been a valuable tool for understanding workforce productivity and improving operational efficiency. It works best when used as a coaching and insight tool rather than strict monitoring. With the right approach and communication, it provides meaningful data that helps teams improve performance without creating unnecessary friction. It’s reliable, easy to deploy, and delivers solid value for organizations that want better visibility into day-to-day work habits. Pros gives great visibility into how time is actually being spent across users and teams. The reporting is clean, easy to understand, and useful for identifying productivity trends without needing to dig through raw data. Setup is straightforward, and the dashboards make it easy to spot inefficiencies, track application usage, and support conversations with employees using real data. It’s especially helpful for remote or hybrid environments where visibility is otherwise limited. Cons Some of the deeper reporting and customization options feel a bit limited unless you move up to higher tiers. There can also be a bit of a learning curve when trying to fine-tune categories or interpret certain metrics correctly. Depending on how it’s implemented, it can feel intrusive to employees if expectations aren’t clearly communicated. Pricing can add up quickly as you scale. Review Source AD Ashley D. CCM Consumer Services Used the software for: 1-2 years ### "Tracking Data " December 15, 2025 4.0 It has been a good experience overall. Whenever I’ve had questions in the past and reached out for help, I received a quick response and clear answers. I really appreciate the fast response and support. Pros I like than I can break down the activity daily and per person. I really enjoy using this system because it makes tracking and reviewing data incredibly simple and organized. I like that I can break down activity by each person, which helps me clearly see individual performance and accountability. Being able to view the data per day is extremely helpful for daily monitoring, and the weekly breakdown allows me to easily identify trends and patterns over time. I also appreciate that it provides a lot of data, including both active and inactive activity, which gives a complete picture of what is happening. This flexibility saves time and makes managing data much more efficient. Cons Overall, the employee tracking system is useful and provides a lot of detailed data, but it can be a little hard to navigate at times. Some features are not as intuitive as they could be, and it can take extra time to find specific information or reports. Once you become familiar with the layout, it does offer valuable insights and tracking capabilities, but the learning curve can be frustrating at first. With improved navigation and a more user-friendly design, this system could be much more efficient and easier to use on a daily basis. Review Source Response from Birch Grove Software December 16, 2025 Hi Ashley, Thanks so much for taking the time to share your feedback. I see we're delivering a 5-star experience in some cases but have some room to improve in others. If you'd be willing to share more detailed feedback with our product or success team, I'd love to connect you. Please email me at team@activtrak.com if you'd be willing to do that. Thanks again for your feedback, Megan MH Marcus H. It manager Staffing and Recruiting Used the software for: 2+ years ### "Honest review from an IT manager" April 14, 2026 4.0 Decent experience. as an It manager it was easy to setup groups, create accounts, and client configurations. the biggest downside is maybe the UI. it takes a lot of get used to and is not really intuitive when looking at the more advanced features, so alot of my users did not utilize them. Other than that no complaints! Pros snapshots that are instant, and discreet client and support is prompt and precise in our experience. Cons Ui is a bit dated. Its hard to se some of the features because they are intuitive enough. I even get confused when trying to explain usage and certain features. Review Source DH Darian H. Senior Social Media Coordinator Marketing and Advertising Used the software for: 2+ years ### "Great visibility into team productivity with a slight learning curve" April 14, 2026 5.0 Overall, my experience with has been positive. It’s a powerful tool for tracking team productivity and gaining insights into how time is being spent. I especially appreciate the visibility it provides into weekly performance, which helps keep everyone aligned and accountable. While there is a bit of a learning curve, once you get familiar with the platform, it becomes a valuable resource for managing and improving team efficiency. Pros I like the ability to see my teams productitivity each week. this really ensures we are hitting our goals. Cons The platform can feel a bit overwhelming at times, especially when trying to navigate all the features. There’s a slight learning curve, and it can take some time to fully understand how to use the data effectively. Review Source WN William N. IT Manager Law Practice Used the software for: 2+ years ### "ActivTrack is the productivity tool you need." April 20, 2026 5.0 My overall experience with has been great. You can start taking action immediately and its easy to do a review so you can make decisions on where to put people. It has increased morale significantly. Pros The ability to monitor productivity helps us to put the right people in the right places to maximize our workflow. Cons Having to categorize all of the different websites to be able to determine the productive work from the non-productive work. Review Source Response from Birch Grove Software April 21, 2026 Hi William! Thanks so much for taking the time to share your experience! I'm so pleased to see that it's been a 5-star one. If you need anything, please let us know! ~Megan AS Andrea S. Manager Insurance Used the software for: 1-2 years ### "Helpful, but pricey" April 20, 2026 4.0 It is really expensive and sometimes I don't know if it is worth what we are paying for it. But there are times when it is helpful like if an employee forgets to log out etc that I can see those things. Or if I think they weren't working hard etc. Pros That I can see what my employees are doing at specific times. And the screen shots/alerts when my employees go to certain sites. Cons Sometimes hard to find where to go to see what I want. I wish I had a way to get it on a computer that I DON"T have access to without the employee knowing that I am adding it to her computer. We forgot to add it to a new remote employee's computer and I wish I had a way to add it on without her knowing that I am adding a tracker on. I wish that there was some kind of AI that would say what the employees spent most of their time on each day. And what unproductive things they did each day like a synopsis. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing ActivTrak It looked like it had features the other did not. Review Source BM Bette M. Supervisor-Trainer Insurance Used the software for: 6-12 months ### "ActivTrak Use " December 10, 2025 4.0 It is useful for seeing when employees sign in, and out and what they are on during the day. I have been able to find when some employees were working from home and there were no activities or employees are on sites they should not be at work. Pros I am able to see what sites people are on, and how much productive time they have had. You can narrow down specific dates and times to look at for groups and individuals. I can get weekly comparison reports for productivity. Cons It will show the site someone is on the most and could be something running in the background. When I look at the actual sites they were on it does not match up in the individual items vs. the overall on the first screen. Review Source JP Jules P. Senior Manager, Growth Marketing Marketing and Advertising Used the software for: 1-2 years ### "Decent app" December 15, 2025 3.0 Pros All the data that is available to monitor team activity and performance. It's useful knowing who is working on what and when. Cons There are features that I wish were more intuitive. For example I often have to look around in multiple places for things that would make more sense in one place, but are found elsewhere. Review Source Response from Birch Grove Software December 16, 2025 Hi Jules, Thanks for sharing your feedback. If you'd be willing to share additional details, I'd love to connect you with our product or success teams to capture it. Please let me know if you'd like to do that. Thanks again for taking the time, ~Megan TX Tyler X. System Admin Import and Export Used the software for: 1-2 years ### "ActivTrak is Alright" December 15, 2025 4.0 4/5. IT is not a bad prodcut. IT has alot of cool features that work and track who is working. Not to shabby. Pros The tracking is very nice Mouse Checker is very nice as well I do like the API connections and how simple it is to Cons Very hard to automate sometimes, even the rules or the API can timeout or have issues Takes forever to fix the tracking if something happens Review Source JS Josh S. IT Coordinator Legal Services Used the software for: 1-2 years ### "An effective tool to monitor company productivity" May 22, 2025 5.0 Pros Easy way to monitor staff productivity and snapshots of workstations. The insights help our leadership know who to keep track of. Cons The agent is pretty hit or miss; some of the agent installers will become unresponsive and require some intervention from an admin. Review Source JP Jason P. IT Systems Administrator Machinery Used the software for: 1-2 years ### "ActivTrak review" December 9, 2025 4.0 If you are looking to monitor employee use, I would recommend this product. It does a good job with screen shots and app usage reporting. Pros The layout is easy to get information from. We have been able to gain insights into productivity in ways that were not possible before. It also has not interfered with our Security application. Competitors frequently required constant monitoring to remove false positives for malicious apps. Cons I frequently need to remove unwanted users that bring me beyond our license count. Additional functionality that would be valuable is only available in upgraded versions. Review Source CT Craig T. Director of Marketing Information Technology and Services Used the software for: Less than 6 months ### "Keeping an eye on your team's productivity all in one place" December 9, 2025 5.0 Having this software gave us levels of transparency into our Sales Development Representatives who were based in multiple locations, without this we would be at a financial and productivity loss. Pros Detailed reporting of time tracking and websites visited, this was a key piece of software for us when we had remote staff in both the continental USA and South Africa. Cons Having to sign up for 1 year of a license is not my favorite, we wanted to do a monthly and at worst every 3 months, Review Source Response from Birch Grove Software April 22, 2026 Hi Craig! A long overdue thank you for writing a review and sharing your ActivTrak experience. I'll be sure to pass your feedback along around the annual licensing. Thank you again! ~Megan JW Joeq W. Production Manager Marketing and Advertising Used the software for: Less than 6 months ### "Pricey But Helpful" December 6, 2024 5.0 Overall, the experience was just ok. It works really well for what we wanted to know about efficiency and workloads of our people. But after the price increase, it just wasn't a good option for us anymore so we are not using it at this time. But would again in the future if it makes sense. Pros It was really helpful for me to see what kinds of things people on my team were doing while they work and where we had people spending too much time using certain tools and programs. Cons The difficult part of using for us was that we had to send it out to all of our people to have them install in on their computers. It led to some issues with people feeling uncomfortable with being tracked and took a lot of time/conversations to get everybody on board with what we are trying to do. Review Source JE Janet E. VP Operations Insurance Used the software for: 6-12 months ### "ActivTrack review" September 17, 2024 4.0 I like that I have access to see what staff is doing and to be able to see where they might be struggling Pros Being able to review how staff works/hours worked Cons No clear understanding of what some of the descriptions of work actually are tracking Review Source Response from Birch Grove Software October 3, 2024 Hi Janet - Thanks for sharing your feedback. I'd love to dive deeper into what you've noted in the cons. My email will be shared with you in the reply - please reach out. Happy to connect you! ~Megan JO Josie O. Office Manager Civil Engineering Used the software for: 1-2 years ### "Great Tool For Productivity Insight " September 24, 2024 4.0 It's a great tool, I recommend it. You can see the top websites that are being accessed at a company level. As well as insight on individuals. The graph is great because it gives you breakdowns for the day and week. Pros is a great tool, and shows accurate information. I like that it's in real time that you can view employees productivity. Cons The printable reports is lacking and could be better formatted. Review Source Response from Birch Grove Software October 3, 2024 Hi Josie - Thanks for sharing your experience with ActivTrak. I'll share your feedback with the Product Team. If you have specific reports you'd like the printing capability to be better on, please feel free to send me an email and I'll pass those details on. Thanks again! ~Megan DC Dan C. Manager Financial Services Used the software for: 6-12 months ### "So far... So good!" September 12, 2024 4.0 Overall it has been a great experience and ActiveTrak has proven to be a useful tool Pros has been a great tool for monitoring productivity across my team. The ability to set the parameters and also conduct on spot auditing has been great to the development of my team. Cons I wouldn't say it's what I like the least, but I wish we could have a way to save screen activites, at least snapshots to be reviewed at a later time. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[Hubstaff](https://www.capterra.com/p/132376/Hubstaff/) Reason for choosing ActivTrak Better system overall, more functionalities that we needed. Review Source Response from Birch Grove Software September 16, 2024 Hi Dan - Thanks for sharing your ActivTrak experience! We do have a screen details capability that addressed what you've noted in the "con" section. If you're interested in learning more about that, please send me an email at team@activtrak.com and I'm happy to connect you to the right person. Thanks again for your feedback, Megan BB Brad B. Manager Accounting Used the software for: 1-2 years ### "Good product, room for improvement" September 12, 2024 3.0 Pros Decent hours reporting, I can see my teams screens. Cons The app is often buggy, and not always operational. Not truly accurate Review Source Response from Birch Grove Software September 16, 2024 Hi Brad - Thanks for sharing your experience. If you'd be willing, I'd love to hear more details around the cons and connect you directly with the Product Team. If you're willing, please send me an email at team@activtrak.com - we'd love to turn your experience into a 5-star one! Thanks again, Megan DD Dana D. RCM Account Manager Medical Practice Used the software for: 2+ years ### "Excellent monitoring and tracking tool for remote teams" September 12, 2024 5.0 Overall experience is very positive. I can counsel team members by providing real time data to coach for improvement. Pros Ability to track so many things, websites, utilization, productivity decline, high passive time. I am able to see whether the team is actively using tools provided for workflow. I can also verify if team members are using unauthorized websites such as social media sites. Cons Nothing come to mind at this time. I am getting everything I need. Review Source Response from Birch Grove Software September 16, 2024 Hello Dana, Thanks so much for sharing your ActivTrak experience. I love hearing that you're using the insights to coach people. Have a great week! ~Megan MD Matt D. Director of Corporate Sales Consumer Goods Used the software for: 1-2 years ### "Just what our business needed" September 24, 2024 4.0 Our experience with has been positive. It meets our needs to measure productivity of our teams in office and working remotely. Pros We are able to monitor productivity among our teams and individuals. It helps us to provide coaching to improve our empoyees. Cons There are so many versions of reports, it can be a bit overwhelming and confusing to hone in on the exact metrics you need to measure. Review Source Response from Birch Grove Software October 3, 2024 Hi Matt, Thanks for sharing your feedback. I'd love to suggest that you check out ActivTrak Academy. It's full of on-demand courses and videos to help you get the most out of your experience. Thanks again! Megan RK Ryan K. IT Manager Wholesale Used the software for: 2+ years ### "Great solution, more data would be better" August 26, 2024 4.0 Pros It is a simple tool that works really well and gives me basic information I need. Cons I would like more specific data, it feels like for the price it needs more. Review Source Response from Birch Grove Software October 3, 2024 Hi Ryan! Thanks for taking the time to share your feedback! I'm curious what else you'd like to see and if you'd be interested in giving more specific feedback? I'd love to help you get more value from ActivTrak — and it might just be pointing you in the direction of the right resources! Thanks again! ~Megan ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.