# Page 3 | ActivTrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ActivTrak the right Employee Monitoring solution for you? Explore 591 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135366/ActivTrak/reviews --- ActivTrak 4.5 (591) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Page 3 - Reviews of ActivTrak ## Showing most helpful reviews Showing 51-75 of 591 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Jennifer C. RCM Director Hospital & Health Care Used the software for: 1-2 years ### "Useful Tool" September 12, 2024 4.0 Good tool to monitor remote workers. Can be a little time consuming to dig down into reports to get the detailed info that is sometimes needed but overall it is helpful. Pros The ability to see what our employees are working on. Cons The reporting is sometimes a little difficult to decipher. Review Source Response from Birch Grove Software September 13, 2024 Hi Jennifer - Thanks so much for taking the time to provide a review. Have a great weekend! ~Megan JP Janessa P. Association Administrator Commercial Real Estate Used the software for: 6-12 months ### "Janessa Patterson Review" September 17, 2024 5.0 Pros That it tracks the activity of each employee. Cons Wish it was a little more user friendly. Review Source Response from Birch Grove Software October 3, 2024 Hi Janessa! Thanks for sharing your feedback. If you'd like to provide feedback directly to our product team through customer feedback panels, betas, etc., please email me and I'll connect you with that team. Thanks so much! ~Megan ST Samantha T. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Service" September 12, 2024 5.0 ActivTrak has been a great tool for us to track to productivity of our remote employees, and also helps us determine when an employee left, if they forget to clock out. Pros Being able to make sure remote employees are being productive. Cons When over user count, information will not display. Review Source Response from Birch Grove Software September 16, 2024 Hi Samantha, Thanks for sharing your experience with us — and your peers! We appreciate you taking the time to do so. Have a great week! Megan JS John S. Director of Transformation Information Technology and Services Used the software for: 6-12 months ### "Effective and affordable solution for monitoring employee productivity" September 12, 2024 4.0 Positive experience overall. Simple and straightforward, but a little bit of a learning curve when it comes to reporting. Pros The interface was very simple to use for the most part. I went from not knowing anything about the portal to diving into reports. Cons The plethora of reports and features is nice, however it was almost a bit overwhelming. Review Source Response from Birch Grove Software October 3, 2024 Hi John - Thanks for taking the time to share your ActivTrak experience! Please let me know if you have any questions or if I can connect you with anyone if you have any specific questions or feedback. ~Megan AA Abhishek A. CEO Architecture & Planning Used the software for: 1-2 years ### "Great Remote Employee monitoring software" October 27, 2022 5.0 My overall experience has been very good. I started using this software after covid. After the covid, when my employees started working remotely, I installed this software and now I get every detail of what they are doing on the system. Pros The best part of this software is you can setup the shift timing in which you want to monitor. You get all the details and activities done on the system within the shift timing and also get the detailed reports of it. Cons The pricing is a bit high as compared to other monitoring softwares but the functionality is worth the money. Review Source FR Felipe R. IT admin Real Estate Used the software for: 2+ years ### "Activtrak Review" December 6, 2021 5.0 It's been an overall great experience, their support is amazing and fast at replying, the agent does what it advertises and it has helped us greatly as of late with all the remote work being done. Pros What we like the most is the fact that we can categorize activities as productive or unproductive, this helps us have a more accurate report when checkin out productivity and keeps us well informed of which users are accesing unproductive websites or applications, also the fact that we can customize the schedule in which the agent keeps track of activities since a lot of our employees are woking from home using their personal devices and they can use them withough worries during their free time. Cons The installation process can sometimes be difficult as some firewalls and antivirus softwares block the agent from recording any activities, this means that even if the agent is sucessfuly installed we still don't get any records from it on that particular computer, it can be easily solved by adding exceptions to the software but not everyone is comfortable doing so since some are using their personal devices. Review Source CC Crystal C. Customer Success Staffing and Recruiting Used the software for: 2+ years ### "Great Program " November 30, 2021 5.0 My overall experience has been fantastic the support has been outstanding thank you Pros I like the software especially because our employees are working remotely this is a great way to track productivity and ensure they are not working to many hours. Cons I like the software there is nothing negative to say Review Source DD Derek D. Chief Deputy Township Assessor Government Administration Used the software for: Less than 6 months ### "From the initial download to the first use, it was so easy and intuitive. " February 7, 2018 5.0 Productivity is always hard to measure, but this software makes it easy to see what programs or websites are consuming or distracting from our work goals. I don't like to use it as a spy tool. I prefer to use it to troubleshoot areas for improvement. Or use the screenshots to see when an error or crash occurs to see the events that lead up to the software fail. This is a GREAT troubleshooter option, see what the station saw. Love that it can be accessed from remote seamlessly. Pros The easy interface and how easy it is to code applications and website as productive or non-productive. It gives a GREAT picture of the productivity of the workstations. I like that it can block websites as well with one caveat (see cons). I will say this blocker is 100% effective, where websites blocked by the router can be accessed using an alternate method. The Screenshots are helpful, not as a spy tool, but in determining errors when one of our programs is having trouble, we can see the error screen the operator saw through the screenshots. Great troubleshooting. Screenshots also let me assist the operator when I am in a remote location, I can see what they are asking and assist quicker than actually remoting into the workstation for minor questions. EVERY INTERACTION WITH THIS PROVIDER HAS BEEN MORE THAN EXCELLENT, and they are eager to help and take suggestions and criticism to assist or improve their already great product. You are not alone after you download or purchase. Another good feature is on the workstation the program runs in the background and is completely invisible to workstation, it doesn't slow the system down, nor cause the workstation any troubles. Cons When you block a website, it is always blocked. I would like to release the block during non-business hours. For instance, if my employees want to check their emails, Facebook, I have no problem with them doing this before work, after work or during lunch. I did load my work hours into the system, but tech support said right now it an "always" block. I don't want to have to come in and turn the blocks on and off manually. Other than that, this is the best program I have found. Review Source SL Sean L. IT Manager Real Estate Used the software for: 2+ years ### "ActivTrak Delivers what is required" June 9, 2023 4.0 Began using during Covid, with employees working online. Activtrak was able to provide necessary metrics to Line managers, to ensure that operations continued to run efficiently. We continue to use the platform, due to the valuable performance data delivered. Pros Provides tracking & monitoring of employee activity & productivity efficiently.Helpful insights are provided to line managers to address concerns before they become an issue. Cons Cost - Reductions would be appreciated, but I suppose you get what you pay for & the service is delivering as promised Review Source Response from Birch Grove Software June 14, 2023 Thanks for taking the time to review us, Sean! Happy to hear that ActivTrak is helping with your team's productivity. EH Eddy H. IT Support Engineer Automotive Used the software for: 1-2 years ### "Keep an eye on problematic employees" September 29, 2023 4.0 We mostly use it to track the activities of problematic people, and help us prevent some incidentes and bad use of the computers and keep safe information of our customers. Pros It is a great way to see how your team spends their shifts, if you have problematic people you can see what they are doing by installing an invisible client, this way you can ensure that your equipment is not being missused.It has great reporting capabilities. Cons It sometimes does not updates as intended and it can be a bit problematic to delete the client if you want to be secretive. Review Source VR Verified Reviewer Human Resources Manager Insurance Used the software for: 2+ years ### "Features are impeccably accurate and in line with the advertised elements" October 11, 2018 5.0 Pros The ability to monitor employees’ and their workstations through a single interface is an upgrade in my work area. Time tracking and productivity analysis have helped me greatly in my work and are currently my favorite features out of all the great features of Activtrak. I have tried other software with similar promoted features but it slows the system down, with ActivTrak, the system works well and there seems to be no lag period. It is great. Cons A live feed of the employees’ screen is not available. It would be a great addition if features include live feed because as of now, screenshots are just available. Review Source DC David C. President Insurance Used the software for: 2+ years ### "Stay far, far away" March 7, 2023 1.0 Nightmare. Pros There is really are no pros to this software. Cons I would not recommend ActivTrak to my worst enemy. Good luck trying to cancel it when it does not work for you. I tried cancelling it and they wouldn't so I cancelled the card and now they are trying to send me a bill for a month I was not even using the software. Finally had to turn them over to our legal counsel today. Review Source Response from Birch Grove Software March 13, 2023 Hi, David. We have a cancellation form we'd like to share with you by putting you in touch with our team. Just email support@activtrak.com and we can get you going in the right direction! Once you fill it out, the team takes it from there. Richard R. Owner Computer Software Used the software for: 2+ years ### "My opinion" November 30, 2018 5.0 I'm very happy, never run in any error and the agent program is constantly updated Pros ActivTrak is a powerful tool for businesses. You can watch live the efficiency of every employee, if and were their are wasting their time on internet and very discreet. You have all the data in a simple web page with a lot of option and statistics for every user. Cons The first time you login in the dashboard, its a little weird and you need some time to find everything, how to activate account and change the settings. The installation while is very fast and easy, sometimes is blocked from antivirus programs Review Source Nathaniel G. Data Analytics Manager Financial Services Used the software for: Less than 6 months ### "ActivTrak for Family Monitoring" October 2, 2018 4.0 Overall, it's been simple and easy to install and it doesn't seem to have any performance hit on the computers. Still working out some kinks in how to actually get exactly the info that I need, however. Pros ActivTrak is easy to install, free (for my use), and lightweight. I have it installed on the family computer so that I can track my kids' time and then categorize it. We have a system where they get rewards in the form of poker chips and then can spend them on things... like screen time. But I need to be able to differentiate between when they are on their computers doing something worthwhile (like Khan Academy) for which they are not charged any chips and then they are watching YouTube videos or playing Fortnite. That's what ActivTrak let's me do. Cons It took me a while to figure out how to get the kind of reports that I wanted out of the system. (I tried making my own based on the logs, first, and that didn't go well at all.) There are still segments of the reports that I don't understand, like an hour belonging to "system processes" or something like that. I think if I spend the effort I'll be able to categorize things like I want them to a little more automatically, but it takes a bit of effort. Review Source VR Verified Reviewer Theatre Arts & Video Gaming Scholar Computer & Network Security Used the software for: 2+ years ### "ActivTrak - Computer usage tracking solved" October 12, 2019 5.0 Productivity monitoring is the main purpose the software has been used in my organization. It does this quite well. Based on computer usage statistics provided by ActivTrak, corporate firewall rules can be adjusted to address productivity concerns. Pros This software is very easy to use and very easy to configure. A very small agent can be installed without a trace, even to the technically savvy. The web-based console does a great job with reporting up-to-date computer usage statics as well as screen shots in real-time. It does exactly what it is designed to do - see and record computer usage. Usage statistics are broken down by application/category which is helpful in determining productivity. Cons There isn't much to dislike about the software as it does what it intends to do quite well. The only difficulty I have experienced is the removal of the agent when a system falls out of the scope of monitoring. Review Source Michael D. System Administrator Financial Services Used the software for: 2+ years ### "Very Good Monitoring" March 23, 2019 5.0 Pros This is the kind of software that sensitive companies need to protect themselves, their data and their employees. The very nature of this software is stealth. Users will never know that they're being watched (that is if that's the way you want it set up). The reporting is excellent and very in-depth and detailed. Cons Hard to uninstall. Because it doesn't work like conventional software, the removal (at least the first time) is kind of a chore. Review Source VR Verified Reviewer System Administrator Used the software for: ### "This is great software for the monitoring " January 12, 2018 5.0 ease of use and the reporting functionality is great, especially the full audit log of what has been happening on a computer. it even catches title bar data of when users are in incognito or private mode. this is extremely helpful, especially when you have setup screen grabbing and alerting when you have areas of concern that a member of staff is doing something inappropriatre. Pros Its not a cheaper solution but it is a better solution if you want more detail into what your employees are doing. It really made the owner cringe at the level of detail we can see what the employees do, he almost thought it was too invasive Cons We had some employees who were consistently missing deadlines that they shouldn't have been missing. ActivTrak enabled us to efficiently identify and address some of the employees' problematic behaviors. It worked so well that I actually installed it on my own computer to help me identify areas for improvement. Review Source NR Nathan R. IT Manager Defense & Space Used the software for: 6-12 months ### "ActivTrak - Excellent software to aid in compliance and InsiderThreat" July 30, 2020 5.0 So far, we've been thoroughly pleased with the software. Pros ActivTrak gave us further insight as to what our staff really does throughout the day, applications they run, and aid with compliance. Cons Categorizing sites and applications takes a bit, but I don't see another way around it. Alternatives considered [InterGuard](https://www.capterra.com/p/169974/InterGuard/) Reason for choosing ActivTrak We chose ActivTrak because of their ease of use, quick and silent deployment, and ability to aid with Insider Threat. Terramind and InterGuard were too expensive and cumbersome to administer. Since we work with the Federal Government, we couldn't use StaffCop since it's made in Russia. We have users located across the globe, so it was imperative that we have a solution that allows remote users to be monitored and submit feedback when they're online regardless of connecting back to our headquarters on-prem network. Review Source DB Debjit B. Freelancer Information Technology and Services Used the software for: Less than 6 months ### "Free team activity tracking with highly detailed reporting." May 20, 2019 4.0 I am using for all of my 3 team members and now I can see how many time they have wasted on social media. It is a great tool to check on your team member on their efficiency. Free team activity tracking with highly detailed reporting.Free team activity tracking with highly detailed reporting. Pros The dashboard is very well organised and shows exactly what needed. All the charts and statistics are very well organised and you can see where time is wasting. Activtrak helps me to check the efficiency of my team. I was having difficulty to finish my projects and need to check my team's performance. It is easy to set up and give accurate result most of the time. The screenshot is somehow controversial as it takes some of my teams working code and upload to the server. I am not a big fan of screenshot taking as it is very vulnerable to my coding and content, But sometimes it is useful to have as proof. It is a good way to see team members are working or playing games or using social media. The reporting option is vast and has most of the important things. I love how simple the setup is, no server set up. Just install and I can now see the stats and control from a web browser. No technician needed. Cons For and PC it suddenly takes lots of memory and starts sending lots of packet to my default ethernet unused ports. I have to uninstall it or use wifi for internet connection. I am still waiting for my IT support staff to show up and solve this problem. Review Source VR Verified Reviewer Solution Architect Oil & Energy Used the software for: I used a free trial ### "With some product development, it could become a valuable product for basis of billing" September 30, 2018 5.0 I tried it for a few days, then gave up as it is not meant for what I wanted to use it for. Pros I liked that it really did track all of my computer usage seamlessly. Cons I found the way to categorize different applications a too cumbersome on one hand and lacking in sufficient detail on other. I wanted to use this software to accurately track how much time I spend on each customer so I would have a proven basis for billing. It is not what it is originally meant for, but the billing activity tracking apps available require too much constant involvement and I hoped to get past that by tracking all my activity automatically and categorizing it to actual projects for billing. However, trying to categorize just few days of my computer usage, it was not just feasible idea. For example, I have gmail address for my personal as well as two different customer accounts, but there was no way to categorize them differently (hint - Title in web browser is different, but this cannot be used as basis for automatic categories). Review Source JB Jean B. Training Team Lead Consumer Services Used the software for: 1-2 years ### "Great way to monitor employee/team computer activity " November 16, 2023 5.0 Pros This tool allows me to track my trainees' computer activity during training Cons I have nothing negative to say about this tool Review Source Response from Birch Grove Software November 16, 2023 Hi Jean - Thanks for taking the time to write a review. I always love to see how customers use ActivTrak in different ways - verifying attention to training is a great one! Thanks again for sharing! ~Megan VR Verified Reviewer Client Services Manager Government Administration Used the software for: 2+ years ### "ActivTrak Review" December 3, 2018 5.0 ActivTrak is an excellent tool for our organization that works perfectly, easily, effectively, all at a very low price point. It helps us enforce our Acceptable Use policy and take action when necessary. Pros The best part for us is that it takes the legwork out of an investigation. Simply install the tool and the data is gathered in many different formats. Before we started using it, an investigation would consume hours of IT's time while we dug through firewalls and internet history files (if available) to piece together a picture of PC activity. Being able to provide legal a set of screenshots is perfect and removes all of the guess work. Cons We haven't run into anything we disliked about this software Review Source BS Brandon S. President Internet Used the software for: 1-2 years ### "Best Monitoring Software, Period." February 6, 2018 5.0 Quick and easy reporting about employee activity on work computers. Specifically, productivity, activity log and real time screen viewing. Pros ActivTrak does everything you need and nothing you don't. It's user friendly, visually appealing and robust. Additionally, they release the most updates of any related software. I have tried more than six applications for this purpose and theirs is the best. Cons The software has a tendency to create multiple "users" (people you are tracking) for the same person. One record for the computer, another for their associated Windows/Chrome identity and sometimes others if they have multiple user accounts on the same computer. This can cause you to have 3 or more user records to track for a single person. You can group them together and use an alias, which is great, but the overall number of users reporting will affect your billing plan. Review Source Jaron D. Senior Enterprise Unified Communications Technician Hospital & Health Care Used the software for: Less than 6 months ### "Keeps my home schoolers on track" January 15, 2018 5.0 I use it personally, not for business, since my kids are home schooled. I love being able to monitor what my kids are doing in real-time so that I can keep them on track and help them improve their grades as well as their work ethic. They enjoy being able to play after they finish school, rather than doing school work until bedtime like they used to because they goofed off every chance they got. Pros I love the fact that it records every application used and every website browsed to, separated by user. I can keep track if what my kids are doing on their computers at all times. My children are home schooled and my wife stays home, but they would always good off when she turned around. Now I have time stamped screen shots with detailed records to make sure they get their work done first. And since it's free for 3 users and under, I don't pay a dime for it. Cons There isn't anything to dislike about this software, at least from my standpoint and for my use. The only thing I could imagine would improve it is remote control of the PC. Review Source VR Verified Reviewer Technical Manager Computer & Network Security Used the software for: 6-12 months ### "Never got it to work." October 16, 2023 1.0 Never got it to work and Tech support could not get it to work either.And they did not cancel my contract.So I had to pay for 1 full year for a product that I did not use. Pros Never got it to work and Tech support could not get it to work either. Cons Never got it to work and Tech support could not get it to work either. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.