# Page 3 | ActivTrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ActivTrak the right Remote Work solution for you? Explore 591 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135366/ActivTrak/reviews --- ActivTrak 4.5 (591) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Page 3 - Reviews of ActivTrak ## Showing most helpful reviews Showing 51-75 of 591 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SD Stephanie D. Director Insurance Used the software for: 1-2 years ### "We love using ActivTrak!" September 18, 2024 5.0 Pros The dashboards and easy to read summaries of time categories. Cons It sometimes has glitches where I am unable to view my teams time on a given day. Review Source Response from Birch Grove Software September 23, 2024 Hi Stephanie - Thanks so much for sharing your experience. If you'd like to give more specific feedback about the glitches, we'd love to hear about it so we can see if we can address it. Thanks again! Megan PB Paul B. Director of Accounting Management Consulting Used the software for: 6-12 months ### "Thanks ActiveTrack" September 18, 2024 4.0 Great! I need to go to active track academy and learn how to use the software better. Pros Great Metrics with enough detail to clearly see an employees day, how they are working, how much time they are spending on each tasks, etc. Cons Don't have anything I an see as a con at this point. Review Source Response from Birch Grove Software October 3, 2024 Hi Paul, Thanks for sharing your feedback — and happy to see the software is helping! Please let me know if you have any questions or feedback on the Academy as you dive in! ~Megan JP Janessa P. Association Administrator Commercial Real Estate Used the software for: 6-12 months ### "Janessa Patterson Review" September 17, 2024 5.0 Pros That it tracks the activity of each employee. Cons Wish it was a little more user friendly. Review Source Response from Birch Grove Software October 3, 2024 Hi Janessa! Thanks for sharing your feedback. If you'd like to provide feedback directly to our product team through customer feedback panels, betas, etc., please email me and I'll connect you with that team. Thanks so much! ~Megan JS John S. Director of Transformation Information Technology and Services Used the software for: 6-12 months ### "Effective and affordable solution for monitoring employee productivity" September 12, 2024 4.0 Positive experience overall. Simple and straightforward, but a little bit of a learning curve when it comes to reporting. Pros The interface was very simple to use for the most part. I went from not knowing anything about the portal to diving into reports. Cons The plethora of reports and features is nice, however it was almost a bit overwhelming. Review Source Response from Birch Grove Software October 3, 2024 Hi John - Thanks for taking the time to share your ActivTrak experience! Please let me know if you have any questions or if I can connect you with anyone if you have any specific questions or feedback. ~Megan SS Sasha S. Director of Business Intelligence Marketing and Advertising Used the software for: 2+ years ### "Think Twice" October 10, 2023 1.0 We started the partnership (well we thought it was a partnership) in 2020 when our entire workforce went remote for Covid. We intended to use for productivity coaching but it became too cumbersome to be of any real value. The system never seemed to work just like it should and customer service was awful or none existent. We made the decision to leave for several reasons and even with the issues in the platform and poor customer service, they insisted on holding to the year contract they lock you into. I requested a partial refund for the remaining time and they ran me in circles for 8 full weeks (probably hoping i'd just go away) before they finally got on a call with me, just to try to upsell me more and waste my time. They say they care about a partnership but they have the legal right so no dice. I understand we have a contract but we are always willing to work with our own customers in individual circumstances and I believe we had a strong case to get a partial refund. If you look, they do an exceptional job with their digital marketing to not allow any reviews on most platforms... only on places they can pay to put their fake reviews in and real customers can't comment. That is not the practice of an honest company to me and doesn't let the consumer do real research. There are other platforms out there who do the same thing, while their UI may not be as pretty, their service and functionality ore than make up for the visual shortcomings. Pros When it worked, could view live screens or screenshots to use for productivity coaching as well as catch behaviors like job searches early. Cons Customer service was atrocious. Agressive with you to get you to buy /renew but abandon you as soon as you pay. Product never worked like it should. Alerts constantly broke. System was agonizingly slow to the point it was almost unusable unless you wanted to pay a full time person to review. The data classification system was not smart - you would expect once you classify a URL as one thing it would remember it but instead had to spend hours each week re-classifying the same thing over and over just to have the data show up correct to be able to coach the team. If you want any of the features or reporting that woudl actually maybe be helpful to give you insights and save you time... expect to shell out more money for each one. Reason for choosing ActivTrak They sold us on how much better they were than the competitors. I regret it. Review Source AA Abhishek A. CEO Architecture & Planning Used the software for: 1-2 years ### "Great Remote Employee monitoring software" October 27, 2022 5.0 My overall experience has been very good. I started using this software after covid. After the covid, when my employees started working remotely, I installed this software and now I get every detail of what they are doing on the system. Pros The best part of this software is you can setup the shift timing in which you want to monitor. You get all the details and activities done on the system within the shift timing and also get the detailed reports of it. Cons The pricing is a bit high as compared to other monitoring softwares but the functionality is worth the money. Review Source AF Aaron F. DevOps Manager Information Technology and Services Used the software for: 2+ years ### "A way to see what is going on to a point" September 5, 2023 3.0 is good in some ways but needs very careful evaluation and non excessive implementation, we opted in the end to use other logging and to ensure the message was to employees we aren't sitting watching every move as doing so would alienate a highly already productive team. Pros is fairly hidden though can be found by developers/competent IT people who know what to look for and it gives a way to be able to see after a fair amount of customising and configuring. Some elements such as seeing what is being used are useful but also we did seem to be logging quite excessively information we didn't need to capture. Cons After spending a while customizing and adding what to track we did start to wonder if this too was taking more time than the benefits and it is also worth noting that doesn't take into account non computer based interactions so you might see a period of inactivity when someone is actually logged into a different system or on a different task then ActivTrak is blind to this interaction. We also noted that there is a risk people within your business think its a bit excessive and similar to forcing employees at home to keep a webcamera on all day. Review Source Jon S. Business Development Marketing and Advertising Used the software for: 1-2 years ### "ActiveTrak - When you want to really monitor your employees/workers remotely" June 30, 2022 5.0 Very good overall experience. Easy to use, and install. Pros This lets you spy on their screen and see what they see. You can block out website from loading. For example: employees during working hours can't load Netflix. You can also monitor when their computer goes to sleep and when they are inactive. Cons One of the employees uses a MacBook Pro. When his iOS updates sometimes the permission setting of ActiveTrak need resetting. Review Source DD Derek D. Chief Deputy Township Assessor Government Administration Used the software for: Less than 6 months ### "From the initial download to the first use, it was so easy and intuitive. " February 7, 2018 5.0 Productivity is always hard to measure, but this software makes it easy to see what programs or websites are consuming or distracting from our work goals. I don't like to use it as a spy tool. I prefer to use it to troubleshoot areas for improvement. Or use the screenshots to see when an error or crash occurs to see the events that lead up to the software fail. This is a GREAT troubleshooter option, see what the station saw. Love that it can be accessed from remote seamlessly. Pros The easy interface and how easy it is to code applications and website as productive or non-productive. It gives a GREAT picture of the productivity of the workstations. I like that it can block websites as well with one caveat (see cons). I will say this blocker is 100% effective, where websites blocked by the router can be accessed using an alternate method. The Screenshots are helpful, not as a spy tool, but in determining errors when one of our programs is having trouble, we can see the error screen the operator saw through the screenshots. Great troubleshooting. Screenshots also let me assist the operator when I am in a remote location, I can see what they are asking and assist quicker than actually remoting into the workstation for minor questions. EVERY INTERACTION WITH THIS PROVIDER HAS BEEN MORE THAN EXCELLENT, and they are eager to help and take suggestions and criticism to assist or improve their already great product. You are not alone after you download or purchase. Another good feature is on the workstation the program runs in the background and is completely invisible to workstation, it doesn't slow the system down, nor cause the workstation any troubles. Cons When you block a website, it is always blocked. I would like to release the block during non-business hours. For instance, if my employees want to check their emails, Facebook, I have no problem with them doing this before work, after work or during lunch. I did load my work hours into the system, but tech support said right now it an "always" block. I don't want to have to come in and turn the blocks on and off manually. Other than that, this is the best program I have found. Review Source LT Luca T. Senior Software Engineer Information Services Used the software for: 1-2 years ### "User feedback for ActivTrak" December 28, 2022 4.0 I have had a very positive experience with . The software is very intuitive and easy to use, and the customer service is excellent. I have been able to quickly set up and monitor employee activity, and have been able to quickly identify areas of inefficiency or potential risk. I have also found the reporting features to be very helpful in helping me to track progress and identify areas of improvement. Overall, ActivTrak has been a great tool for helping me to better manage my business. Pros is a cloud based software that allows employers to monitor employee activity in the workplace. It provides real time insights on employee behavior, productivity, and engagement. The software is designed to help employers improve their workplace productivity, reduce cyber security threats, and gain valuable insights into how their employees are using their time. ActivTrak provides comprehensive analytics and comprehensive reports that allow employers to gain a better understanding of how their employees are working and how they can improve their productivity. It is also designed to be easy to use, so employers can quickly and easily set up the software and start monitoring employee activity. Cons does not offer a mobile app to monitor employee activity on the go. Review Source EH Eddy H. IT Support Engineer Automotive Used the software for: 1-2 years ### "Keep an eye on problematic employees" September 29, 2023 4.0 We mostly use it to track the activities of problematic people, and help us prevent some incidentes and bad use of the computers and keep safe information of our customers. Pros It is a great way to see how your team spends their shifts, if you have problematic people you can see what they are doing by installing an invisible client, this way you can ensure that your equipment is not being missused.It has great reporting capabilities. Cons It sometimes does not updates as intended and it can be a bit problematic to delete the client if you want to be secretive. Review Source GR Grietz R. Senior Business Analyst Outsourcing/Offshoring Used the software for: 1-2 years ### "A BPO Essential Tool" May 25, 2021 4.0 I would say that its worth its price. Ever since we started our Work From Home set up, managing the team has been made easy by . We are able to monitor our team's activities as it relates to their productivity and we are able to keep our word to our clients about protecting their data and prevent any data security breaches. Pros I love how it integrates productivity tracking and security in one platform. This is the tool to help you manage your company effectively especially for outsourcing companies like us. It tracks the productivity of our offshore team and generates a comprehensive report that could help assess a staff or a team's needs in their operational day to day activities. Cons None. I would say that the features offered by are functional and beneficial. This makes sense because they are open for suggestions and they conduct webinars from time to time where they provide information about a new feature and gather information about what could possibly be a helpful feature in the future. Reason for choosing ActivTrak We chose because at that time we thought we needed a tool that would provide us a way to monitor productivity and data security while operating a work from home set up and it indeed does the job. Review Source DC David C. President Insurance Used the software for: 2+ years ### "Stay far, far away" March 7, 2023 1.0 Nightmare. Pros There is really are no pros to this software. Cons I would not recommend to my worst enemy. Good luck trying to cancel it when it does not work for you. I tried cancelling it and they wouldn't so I cancelled the card and now they are trying to send me a bill for a month I was not even using the software. Finally had to turn them over to our legal counsel today. Review Source Response from Birch Grove Software March 13, 2023 Hi, David. We have a cancellation form we'd like to share with you by putting you in touch with our team. Just email support@activtrak.com and we can get you going in the right direction! Once you fill it out, the team takes it from there. FP Frances P. Employee & Labor Relations Manager Outsourcing/Offshoring Used the software for: 1-2 years ### "A Must Business Security Feature!" June 10, 2022 5.0 This is a must application for businesses! Whether you have employees on site or remotely, will help ensure your business is protected. Aside from that, it will also help you ensure to have receipts (evidences) for any activities that are not in line with your business requirements/processes. Pros This application has helped us a lot in ensuring we are able to protect the business from any fraudulent and non ethical practices that may put the business in a difficult position. Moreover, has helped us in ensuring we have proper documentation when we have to deal with any infractions. Cons NONE! I love how convenient and helpful this application has been towards my work and the business I support with. I cannot think of anything I don't like about this application. Review Source Nathaniel G. Data Analytics Manager Financial Services Used the software for: Less than 6 months ### "ActivTrak for Family Monitoring" October 2, 2018 4.0 Overall, it's been simple and easy to install and it doesn't seem to have any performance hit on the computers. Still working out some kinks in how to actually get exactly the info that I need, however. Pros is easy to install, free (for my use), and lightweight. I have it installed on the family computer so that I can track my kids' time and then categorize it. We have a system where they get rewards in the form of poker chips and then can spend them on things... like screen time. But I need to be able to differentiate between when they are on their computers doing something worthwhile (like Khan Academy) for which they are not charged any chips and then they are watching YouTube videos or playing Fortnite. That's what ActivTrak let's me do. Cons It took me a while to figure out how to get the kind of reports that I wanted out of the system. (I tried making my own based on the logs, first, and that didn't go well at all.) There are still segments of the reports that I don't understand, like an hour belonging to "system processes" or something like that. I think if I spend the effort I'll be able to categorize things like I want them to a little more automatically, but it takes a bit of effort. Review Source Muhammad T. Owner Used the software for: 2+ years ### "It helped track my employees in stealth mode. I can judge behavior of my employees and keep eye on." July 3, 2018 5.0 peace of mind about progress of my employees. Pros Recent screen shots help get overview at a glance about what your employees doing. One can monitor from anywhere or on the go. website blocking is very easy and its very difficult for employees to track whats going on their system. For home users its free to monitor 3 computers with enough data Cons Price is bit high as compared to other solutions. Also paying annually is also a paid and they don't offer monthly payment options Review Source Michael D. System Administrator Financial Services Used the software for: 2+ years ### "Very Good Monitoring" March 23, 2019 5.0 Pros This is the kind of software that sensitive companies need to protect themselves, their data and their employees. The very nature of this software is stealth. Users will never know that they're being watched (that is if that's the way you want it set up). The reporting is excellent and very in-depth and detailed. Cons Hard to uninstall. Because it doesn't work like conventional software, the removal (at least the first time) is kind of a chore. Review Source ML Mark L. Software Project Mgr / Parent Semiconductors Used the software for: Less than 6 months ### "It allows me to monitor what my kids are doing on the Internet which is invaluable these days" January 12, 2018 4.0 I allows me to closely monitor my children's PC usage to keep them out of trouble and on track with their school work. Pros Given the heft price I like the fact that there's a free version of the software. From a feature perspective I like the ability to see a history of screenshots and the ability to monitor usage real-time. I also like the new feature that was recently added that allows me to easily exclude people I do not want to monitor. Another really great thing about this product is not the product itself, but the technical support team that supports it. The quality of help I received and the timeliness of responses was absolutely awesome! Cons The thing I like least is the price. As a non-business user I'd be willing to pay a reasonable price for the software, but the current price is simply way too high for the ability to monitor my children's PC usage. Sure, it's important to me as a parent, but not at the current price. I have mentioned this software (as well as other phone monitoring software) to other parents and I'm confident if the price was in the sub $100 range, you'd sell a LOT of licenses to parents! Add support for monitoring Apple and Android phone usage for the same price and you'd be amazed how many you'd sell to parents. All parents I talk to are looking for these capabilities. Of course, the other limitation I'd like to see changed is the fact that the screenshots are only captured when a screen is shown for 20 secs. I know this is a limitation of the free version. Again, I'd be willing to pay for the ability to specify the cadence of screenshots, but not at the current price. Review Source NR Nathan R. IT Manager Defense & Space Used the software for: 6-12 months ### "ActivTrak - Excellent software to aid in compliance and InsiderThreat" July 30, 2020 5.0 So far, we've been thoroughly pleased with the software. Pros gave us further insight as to what our staff really does throughout the day, applications they run, and aid with compliance. Cons Categorizing sites and applications takes a bit, but I don't see another way around it. Alternatives considered [InterGuard](https://www.capterra.com/p/169974/InterGuard/) Reason for choosing ActivTrak We chose because of their ease of use, quick and silent deployment, and ability to aid with Insider Threat. Terramind and InterGuard were too expensive and cumbersome to administer. Since we work with the Federal Government, we couldn't use StaffCop since it's made in Russia. We have users located across the globe, so it was imperative that we have a solution that allows remote users to be monitored and submit feedback when they're online regardless of connecting back to our headquarters on-prem network. Review Source DB Debjit B. Freelancer Information Technology and Services Used the software for: Less than 6 months ### "Free team activity tracking with highly detailed reporting." May 20, 2019 4.0 I am using for all of my 3 team members and now I can see how many time they have wasted on social media. It is a great tool to check on your team member on their efficiency. Free team activity tracking with highly detailed reporting.Free team activity tracking with highly detailed reporting. Pros The dashboard is very well organised and shows exactly what needed. All the charts and statistics are very well organised and you can see where time is wasting. helps me to check the efficiency of my team. I was having difficulty to finish my projects and need to check my team's performance. It is easy to set up and give accurate result most of the time. The screenshot is somehow controversial as it takes some of my teams working code and upload to the server. I am not a big fan of screenshot taking as it is very vulnerable to my coding and content, But sometimes it is useful to have as proof. It is a good way to see team members are working or playing games or using social media. The reporting option is vast and has most of the important things. I love how simple the setup is, no server set up. Just install and I can now see the stats and control from a web browser. No technician needed. Cons For and PC it suddenly takes lots of memory and starts sending lots of packet to my default ethernet unused ports. I have to uninstall it or use wifi for internet connection. I am still waiting for my IT support staff to show up and solve this problem. Review Source VR Verified Reviewer Assistant Vice President - Conslt App Prog Banking Used the software for: 6-12 months ### "Great Product and Service" January 22, 2018 4.0 This product can do exactly what they are advertising. You can set this program up on a computer and once that computer is logged into, the program is tracking at all times. The activity report is very detailed and it shows when a screenshot was taken. Pros You can see screenshots of different time intervals and you can export the time to excel for records. It has very easy to use interface and track the productive time effectively. it also provides two factor authentication along with Active directory integration which completed the feature list. Cons All the stored information can eat up your hard drive space very quickly. No OCR for screenshots it captured and no keylogging mechanism is provided. Review Source JB Jean B. Training Team Lead Consumer Services Used the software for: 1-2 years ### "Great way to monitor employee/team computer activity " November 16, 2023 5.0 Pros This tool allows me to track my trainees' computer activity during training Cons I have nothing negative to say about this tool Review Source Response from Birch Grove Software November 16, 2023 Hi Jean - Thanks for taking the time to write a review. I always love to see how customers use ActivTrak in different ways - verifying attention to training is a great one! Thanks again for sharing! ~Megan Naveen Kumar B. Head - Digital Marketing Used the software for: 2+ years ### "Intuitive and Easy to use, Among the best" January 18, 2018 5.0 I travel a lot due to my work profile, makes my employees monitoring easy. Pros almost impossible to detect user friendly dashboard optimum space to store screenshots free to use for 3 devices simple installation process Cons could have been more economical for paid versions. to check out pricing you have to create an account. Review Source BS Brandon S. President Internet Used the software for: 1-2 years ### "Best Monitoring Software, Period." February 6, 2018 5.0 Quick and easy reporting about employee activity on work computers. Specifically, productivity, activity log and real time screen viewing. Pros does everything you need and nothing you don't. It's user friendly, visually appealing and robust. Additionally, they release the most updates of any related software. I have tried more than six applications for this purpose and theirs is the best. Cons The software has a tendency to create multiple "users" (people you are tracking) for the same person. One record for the computer, another for their associated Windows/Chrome identity and sometimes others if they have multiple user accounts on the same computer. This can cause you to have 3 or more user records to track for a single person. You can group them together and use an alias, which is great, but the overall number of users reporting will affect your billing plan. Review Source VR Verified Reviewer Technical Manager Computer & Network Security Used the software for: 6-12 months ### "Never got it to work." October 16, 2023 1.0 Never got it to work and Tech support could not get it to work either.And they did not cancel my contract.So I had to pay for 1 full year for a product that I did not use. Pros Never got it to work and Tech support could not get it to work either. Cons Never got it to work and Tech support could not get it to work either. 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