Who Uses This Software?

Pacejet works with retailers, ecommerce, wholesalers, manufacturers, & distributors primarily based in North America, but we continue to expand internationally. Customers are mid-market or larger.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Pacejet Logistics
  • www.pacejet.com
  • Founded 2003
  • United States

About Pacejet

Put the science of enterprise shipping to work with Pacejet, data-driven shipping software that helps you evolve, adapt, and improve as your business grows. Pacejet provides mid-market & larger businesses with a complete cloud-based solution for real-time freight, parcel, LTL, 3PL, & more. We provide access to specialty services needed by retail, ecommerce, wholesalers, & distributors & offer direct integration with leading ERPs such as Oracle NetSuite, Microsoft, SAP, more, plus a RESTful API.


Pacejet Features

  • Barcoding / RFID
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Purchasing
  • Returns Management
  • Sales Forecasting
  • Shipping Management
  • Warehouse Management
  • 3PL
  • Barcoding / RFID
  • Billing & Invoicing
  • Customer Management
  • Customer Portal
  • Import / Export Management
  • International Forwarders
  • Local Forwarders
  • LTL Management
  • Rate Management
  • Shipment Tracking
  • Truckload Management
  • Warehouse Management
  • Waybills
  • 3PL
  • Barcoding / RFID
  • Container Tracking
  • CRM
  • Cross Docking
  • Inventory Management
  • Job Management
  • Labor Management
  • Order Management
  • Purchasing
  • Scheduling
  • Shipping Management
  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Quotes / Estimates
  • Shipment Tracking
  • Warehouse Management

Pacejet Reviews Recently Reviewed!


Excellent Implementation Team!

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We like the how easy it is to understand what the system is doing. They provide you with all the tools you need to get your shipping done!

Cons: I would like to see a way to customize reports to include fuel charges and even a way to automatically exports reports weekly or when you would like them to be sent out.

Vendor Response

by Pacejet Logistics on April 19, 2018

Thank you for this wonderful review! Given your comments about reports, we wanted to highlight our current recruiting of customers for previews, as well as our advisory board. Please contact the Customer Success Management team for more information so we can identify a way to harness your knowledge and experience.

Fast shipping!

Apr 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software was customized to accommodate our unique product line. The Pacejet portal is simple and automates the fulfillment process in NS.

Cons: The support capacity appears to be lacking. Development team is constantly backed up with projects which impacts their ability to address customizations in a timely manner.

Vendor Response

by Pacejet Logistics on April 19, 2018

Jer, thank you for this 4-star review. We want to make sure you know that during the past year, we've changed our support management, increased our hours, and we've expanded our product, services, and support teams. We just released new functionality in early 2018, and would be happy to talk with you about everything new at Pacejet. Please contact our Customer Success Management team for an account review and briefing. You can also talk to them about the ability to preview new products and volunteer for our advisory board. We appreciate you taking the time to provide your feedback and hope to see your satisfaction grow higher and higher.

Very seamless integration with netsuite. Overall a very good shipping solution.

Apr 05, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Pacejet is seamlessly integrated for us. The service is reliable and very user friendly. It¿s easy to train new employees quickly.

Cons: Reporting is not as robust as it could be. Some of the add on features are not intuitive and require support from a rep, which is not always as easily accessible as I would like.

Vendor Response

by Pacejet Logistics on April 09, 2018

Hi Jonathan! Thank you for taking time to write a review. We're happy to hear that you are pleased with the integration between Pacejet and Oracle NetSuite. Also, the fact that it's easy to train new employees is great to hear. In terms of your comments on reporting, we think there may be new features and modules that you could take advantage of or do a preview of. Also, especially since you are a case study customer for us, consider whether you or someone at Tool Nut would like to be an advisory board member. We're always happy to hear from customers who are interested in helping us improve the platform. Thanks again for being a valued customer!

Pacejet really helped us transform our business operations. Highly recommended.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything is very well thought of. Integrates to Netsuite perfectly and is very quick and easy to use out of the box.

Cons: Integration process takes time. Be prepared to spend around 1-3 months on the entire setup process and workflows.

Vendor Response

by Pacejet Logistics on April 09, 2018

Hi Rohit! Thanks so much for leaving such a positive review. We do know that implementation takes a few weeks to a month or more depending on the complexity of the integration and the timeline and availability of the customer. Thank you for your understanding, as we are very happy to have you and Balaji as a customer. We'll be rolling out even more features and testing new modules this Spring and Summer. Make sure to contact our Customer Success team if you are interested in testing them. Thanks again!

Pacejet is the best shipping cloud software. Easy to use and helps you save money!!

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 2 things I love. Shipping over 150 orders a day, Pacejet helps a streamline shipping procedures better. The software has saved us money since Pacejet tells you the cheapest shipping form. My sales reps can quote shipping right from their proposal or sales order and give shipping estimates to customers right away.

Cons: I cannot say that my company has any issues with the software. We use daily shipping large amount of packages. Never have an issue.

Overall: We benefit in multiple areas. My sales reps can give quotes while the customer is on the phone. They used to have to hang up call our warehouse for shipping estimate then reach back to the customer. We are able to give our customers the best shipping option with Pacejet, highlights the best rate and gives our sales reps transit times.

Vendor Response

by Pacejet Logistics on April 09, 2018

Thank you, Dawn! We appreciate TelQuest being a customer and look forward to showing you new features as they come out this year.

Very responsive!

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The easy of integration with Netsuite, the consolidation of freight vendors for easy comparison and time saved for personal processing.

Cons: We have had issues with billing errors. When we consolidate multiple orders together we are having issues with the correct freight getting applied to the invoice.

Vendor Response

by Pacejet Logistics on March 13, 2018

CMP Corporation is a valued customer. We have enjoyed working with them and are looking forward to publishing a case study with them in the next few weeks. We thank Darren for his review and his honesty about his experience using Pacejet. When it comes to the problems that customers experience, such as the ones Darren mentions, we offer both a skilled support team as well as a Customer Success Management team to address any concerns that a customer may have and to help them realize the full value of the platform. Issues experienced are not always related solely to one platform, but may actually involve the ERP, WMS, carriers, etc. That's why our team of experts work together to address issues customers experience, ensuring that Pacejet continues to help customers grow their businesses through better shipping, increased accuracy, more efficiency, and visible savings.