# Forumbee Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Forumbee Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more.

Source: https://www.capterra.com/p/135384/Forumbee

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# 

 Forumbee Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Forumbee

## What is Forumbee?

Forumbee provides an integrated cloud-based community forum and knowledge base platform. Engage your customers and scale product support with an online user community for your product or website. Customer can access your help content, engage in Q&A, share product feedback and discuss best practices all in a single hub.

## What is Forumbee used for?

[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Community](https://www.capterra.com/community-software/)

Overall rating

Based on 18 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$250

Other, Per Month

Free trial  
available

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Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Forumbee?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://forumbee.com&name=Forumbee)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Forumbee

4.9 (18)

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$250

Other, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (18)

Ease Of Use

4.6 (22,590)

Value For Money

4.9 (17)

Value For Money

4.5 (15,176)

Customer Service

4.9 (18)

Customer Service

4.4 (13,441)

## Forumbee alternatives

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

[4.5 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Notifications

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Content Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Discussions/Forums

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Event Management

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Schedule and manage the logistics of activities and other gatherings

Group Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Organize and edit a group of people's policy and members

Ideation

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

The creation, development, and sharing of potentially innovative new ideas

Forumbee 46 features

An @mention is a way to tag or notify a specific person about a message/post

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Communicate using direct chat or messages within the system

Leave comments and notes on documents for others to view

The ability to create unique content

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Reminders sent via email

Tracks metrics that provide insight into how a user interacts with any interface or product

Schedule and manage the logistics of activities and other gatherings

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Find & retrieve relevant data or documents

Search for specific words or phrases within a document or database

Games or game-like elements to track progress and reward accomplishments

Organize and edit a group of people's policy and members

The creation, development, and sharing of potentially innovative new ideas

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Comprehensive list that contains information and details of all the members associated with a particular organization or group

Access software remotely via mobile devices

Controls/tools to moderate the session

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple languages

Adjust communications based on previous interactions or personal preferences

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Allow users to access multiple services after entering their login credentials once

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Interact with data visualization elements, such as charts and graphs, to drill down into data

Get Advice

We can help you find the software with the features you need.

Features

4.6 (18)

4.6

Based on 18 reviews

## Pricing

Value for money

4.9 (17)

Free Trial

Basic

$250.00

Other,Per Month

Value for money

4.9 (17)

4.9

Based on 17 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Google Maps](https://www.capterra.com/p/227511/Google-Maps/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (18)

4.9

Based on 18 reviews

## User reviews

Overall rating

4.9

Based on 18 reviews

Filter by rating

5(16)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JG

Jennifer G.

VP, Communications

Entertainment

### "Forumbee Was a Game Changer for Our Organization"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 17, 2021

The experience with Forumbee has been one of the best I've had with any service company to date. We work with \[SENSITIVE CONTENT HIDDEN\] who is incredibly responsive, informed and gets anything we need done quickly and correctly. The platform is top-notch and so is the staff.

Pros

We have members around the world so for our organization the community aspect and ability for members to connect so easily through the platform is terrific. Its so simple to use and user-friendly and the security features are very good which was important to us.

Cons

We haven't come across anything that we haven't liked or has been a challenge yet.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 22, 2021

Hi Jennifer, thank you very much for sharing a review! We are thrilled you have had such a positive experience with the platform and our service team! We look forward to continuing to support you in your community initiatives! Thank you!

CD

Carla d.

Senior Director, Global Partnerships

Non-Profit Organization Management

### "Outstanding customer service and support"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 21, 2021

Excellent thanks to Alexia!

Pros

We introduced Forumbee to our network for our first online annual conference and it was adopted with great enthusiasm. Our customer service support person, \[SENSITIVE CONTENT HIDDEN\], is always available with helpful tips. She is patient and able to work with non-tech staff members. A true pleasure to work with which is why we have expanded our use of the platform to include our peer learning and working groups, as well as a Member Space.

Cons

We would greatly appreciate that notifications include the organization of the person who is joining. Currently, it only features the name and country. With organizational members in 150 countries, it is impossible to identify if the new participant belongs to a member organization or not. We fervently hope the programmers will make this important change!

Reasons for choosing Forumbee

Recommended by SEEP member, EcoVentures.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 25, 2021

Hi Carla, thank you for taking time to write a review! We are very glad that Forumbee was adopted enthusiastically by your network, and that your support experience has been so positive! We appreciate your feedback on the content of the email notifications, our product team will review this. Thanks again!

Kevin W.

CEO

Information Technology and Services

### "Forumbee online community is a great draw for users"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 20, 2021

Our company develops and manages web sites and we’ve been integrating Forumbee into our solutions for years. The Forumbee product provides the functions our clients want in an online community. It is a powerful value-add feature that users find easy to use and visit frequently. Forumbee integrates easily and well with our programming features like single-sign-on. The Forumbee team is very supportive and responsive whenever we need them.

Pros

Users like the features they find in the Forumbee online community. And I like that users 'get it' quickly and require little support or training. Our team finds it is easy to setup and customize with a logo, themes, and features

Cons

More tailorable layouts and more color and style themes would be a nice enhancement.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 25, 2021

Hi Kevin, thank you very much for sharing your feedback! We are extremely happy to hear that you have had a such a positive experience! We truly appreciate your business for the last several years and look forward to continuing to support you in your community initiatives!

JB

Jelena B.

Clean tech Programs Manager

Public Policy

### "Collaboration Community"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 14, 2021

Pros

Ease of use, clean look ad feel, and ease of customization

Cons

More features to support customization of email/contact options - newsletter setup etc

Alternatives considered

[Hivebrite](https://www.capterra.com/p/147279/Hivebrite/)

[LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)

Reasons for choosing Forumbee

cost, features, user support

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 22, 2021

Hi Jelena, thank you for taking time to share your feedback! We are so happy that you like the ease-of-use and design for your collaboration community! We appreciate your feedback on customizing emails and other contact options, our product team will be considering this. Please let us know if there is anything we can do to assist. We look forward to continuing to work together! Thanks again!

AU

Anonymous User

Cofounder

Computer Software

### "Exactly what we needed"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 14, 2021

Pros

It can be customized and styled exactly according to your wishes! Also, customer support and onboarding is really good.

Cons

Sometimes the admin feels like it needs an upgrade. This is not visible for users luckily.

Alternatives considered

[Intercom](https://www.capterra.com/p/134347/Intercom/)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 22, 2021

Thank you very much for sharing your review! We are thrilled to hear that you have had a good experience with style customization, onboarding and support! We appreciate your feedback on the admin functions and will share that with our product team. If there is anything else we can do to assist, please let us know. Thanks again!

Grigory M.

Research Associate

Research

### "Only compliments"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 13, 2021

We were able to set up a site that had a customised digital library, forum, member profiles, and built-in live event broadcasting within just a few weeks. Thanks a lot Forumbee!

Pros

Thoughtful, simple and well designed, Forumbee's software is easy to use and simple to set-up and customise. Our team and the platform's users find it very intuitive. All the essential security and reporting features are also available. Many thanks to \[SENSITIVE CONTENT HIDDEN\] who helped with the design, account set-up, support, training and everything else for the project.

Cons

There could be one or two additional features (e.g. Zoom integration) but it's better to have a simpler well-built product than some of the complex services available in the market.

Alternatives considered

[Hivebrite](https://www.capterra.com/p/147279/Hivebrite/)

Reasons for choosing Forumbee

Better design, better support, faster installation.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 22, 2021

Hi Grigory, thank you very much for the review! We are happy to hear that you have been extremely satisfied with your experience! Your feedback on additional features you would like is very helpful and we are considering these for future product updates. We look forward to continuing to support you in the growth of your community!

AG

Apryl G.

Volunteer Coordinator

Non-Profit Organization Management

### "Forumbee is amazing--and it's the customer-centric focus that makes it so!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 13, 2021

Exceptional. Forumbee has been responsive to each and every one of our queries and concerns.

Pros

Forumbee staff members consistently go above and beyond to address our concerns and try to meet our unique needs. They have built so many customizable features for us that I'm positive other customers are not requesting. In addition to the stellar service, this software is easy to use, beautifully designed, and thoughtfully created. Loving the software you (and 400+ others) use on a regular basis is important!

Cons

There are some text formatting challenges in the use of this product. For example, text formatting transferred from another document is not always retained. Additionally, the more our community/posts grow, the more difficult it becomes to search with accuracy. Forumbee has made improvements in these areas and continues to do so.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 22, 2021

Hi Apryl, thank you so much for your amazing review, we are truly grateful! Our team has enjoyed working with you and the Kiva team over the years and are thrilled that Forumbee has been a valuable solution for your organization. We look forward to bringing continued improvements to text formatting and search functions. Thank you for your insights and feedback!

Lina O.

Sr. Manager

Education Management

### "Easy to Use Community and Knowledge Base"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 12, 2021

Overall a great experience with implementing the tool. Our Forumbee instance looks exactly like our own site and it blends in seamlessly.

Pros

The Support I received from Forumbee was great! Our Account Manager was with us for the whole journey and I appreciated their willingness to help and answer any questions we had.

Cons

There's little things here and there like we wish we could make events recurring.

Alternatives considered

[Hivebrite](https://www.capterra.com/p/147279/Hivebrite/)

[Higher Logic Vanilla](https://www.capterra.com/p/141384/Vanilla/)

Reasons for choosing Forumbee

The price and the low amount of dev resources needed for implementation.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 22, 2021

Hi Lina, thank you so much for your review and sharing your experience! We are thrilled that your journey with Forumbee has been positive! We appreciate your feedback on events and will share that with our product team. Looking forward to continuing to work with you and your team! Cheers!

Debbie D.

Founder

Mental Health Care

### "Forumbee: A Fantastic Forum"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 12, 2021

We have nothing but positive things to say about our experience with Forumbee, from the ease of use and implementation to the excellent customer service.

Pros

Intuitive, secure, and remarkable support response when needed very infrequently over the years.

Cons

We use this for an educational program, so one feature I would love is if we could set a time for threads to close automatically (for example, at the homework deadline time.)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 17, 2021

Hi Debbie, thank you for taking time to share your feedback! We truly appreciate your business and are very happy to hear that you have had a positive experience. Thanks also for sharing your feature request! We are tracking it to be considered in our future product development plans. If there is anything else we can do to assist, please let us know.

DP

Dorothy P.

Senior Technology Manager

Non-Profit Organization Management

### "Great Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 12, 2021

I have only had positive experiences working with Forumbee. \[SENSITIVE CONTENT HIDDEN\] is always so helpful when I need assistance.

Pros

We love the features of this product. It has helped us interact more with our membership. Forumbee has helped us make our membership aware of more of our programs and services.

Cons

I like everything about Forumbee. There is nothing that I dislike.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 22, 2021

Hi Dorothy, thank you for your wonderful review! We are so happy that Forumbee has helped you connect more with your membership! We have enjoyed working with you and look forward to continuing to assist in any way we can. Thanks again!

[View all Reviews](https://www.capterra.com/p/135384/Forumbee/reviews/)

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