--- title: "Forumbee Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Forumbee Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more." source_url: "https://www.capterra.com/p/135384/Forumbee/" page_type: "product" language: "en" --- # Forumbee Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Forumbee ## What is Forumbee? Forumbee provides an integrated cloud-based community forum and knowledge base platform. Engage your customers and scale product support with an online user community for your product or website. Customer can access your help content, engage in Q&A, share product feedback and discuss best practices all in a single hub. ## What is Forumbee used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Community](https://www.capterra.com/community-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $250 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Forumbee?[Manage this product listing](https://www.g2.com/products/forumbee/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Forumbee 4.9 (18) VS. [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $250 Other, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (18) Ease Of Use 4.3 (22,764) Value For Money 4.9 (17) Value For Money 4.2 (15,320) Customer Service 4.9 (18) Customer Service 4.3 (13,577) ## Forumbee alternatives [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (89)](https://www.capterra.com/p/129326/Axero/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## FAQs about Forumbee Overview ### Which roles and teams benefit most from Forumbee? Forumbee is most used by communications, community, and partnership leaders who manage branded discussion spaces, member engagement, and knowledge sharing. Operations, technology, and professional services teams use it to organize support content, gather feedback, and streamline collaboration, while founders and executives rely on it to strengthen customer communities and visibility. Answer based on 18 reviews Overview ### What company size and specific industries is Forumbee built for? Forumbee is designed for small, mid-sized, and enterprise companies that want to reduce support costs with a customer self-help community. It suits businesses in any industry that need a single hub for a knowledge base, Q&A, and discussions to help customers find answers on their own. Features and Usability ### What are the key features of Forumbee? Forumbee offers discussions and forums, community management, and knowledge base management for organizing online communities. It also includes moderation, member directory, access controls and permissions, tagging, full text search, @mentions, alerts and notifications, real-time analytics, and customizable branding. Integrations ### Which third-party tools and platforms does Forumbee integrate with? Forumbee integrates with Google Analytics 360, Google Forms, Google Maps, Slack, Zapier, and Zendesk Suite. Its catalog covers analytics, forms, mapping, team communication, automation, and customer support tools, giving organizations a compact set of connections for community and support workflows. Getting Started and Support ### What training and onboarding options does Forumbee offer? Forumbee provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning, feature review, and step-by-step guidance when needed. Getting Started and Support ### What customer support options does Forumbee offer? Forumbee provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support resources are organized across self-service and direct contact channels, giving users multiple ways to get help with setup, troubleshooting, and account questions. ## Features AI summary Based on 4,729 Knowledge Management reviews Capterra data shows that buyers of Knowledge Management software rank the following features as their top priorities: - **Knowledge Base Management** (**50%** of reviewers rated this feature as critical) - **Content Management** (**50%**) - **Document Management** (**48%**) Forumbee supports **Knowledge Base Management** and **Content Management**, giving teams a central place to organize information and keep resources current across the business. However, it does not include **Document Management**. Instead, it offers other important capabilities that reviewers also value, such as **Access Controls/Permissions** (**44%**) and **Full Text Search** (**39%**), helping businesses manage who can view content and find information faster when they need it. Content Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Discussions/Forums 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Online forums/groups where users can ask questions, share ideas, best practices, etc. Event Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Schedule and manage the logistics of activities and other gatherings Group Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Organize and edit a group of people's policy and members Ideation 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important The creation, development, and sharing of potentially innovative new ideas Forumbee 46 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Commenting/Notes: Leave comments and notes on documents for others to view - Content Creation: The ability to create unique content - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Management: Schedule and manage the logistics of activities and other gatherings - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Filtering: Find & retrieve relevant data or documents - Full Text Search: Search for specific words or phrases within a document or database - Gamification: Games or game-like elements to track progress and reward accomplishments - Group Management: Organize and edit a group of people's policy and members - Ideation: The creation, development, and sharing of potentially innovative new ideas - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Mobile Access: Access software remotely via mobile devices - Moderation: Controls/tools to moderate the session - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Personalization: Adjust communications based on previous interactions or personal preferences - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.6 (18) 4.6 Based on 18 reviews ## Pricing Value for money 4.9 (17) Free Trial Basic $250.00 Other,Per Month Value for money 4.9 (17) 4.9 Based on 17 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (18) 4.9 Based on 18 reviews ## User reviews Overall rating 4.9 Based on 18 reviews Filter by rating 5(16) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JG Jennifer G. VP, Communications Entertainment ### "Forumbee Was a Game Changer for Our Organization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2021 The experience with Forumbee has been one of the best I've had with any service company to date. We work with \[SENSITIVE CONTENT HIDDEN\] who is incredibly responsive, informed and gets anything we need done quickly and correctly. The platform is top-notch and so is the staff. Pros We have members around the world so for our organization the community aspect and ability for members to connect so easily through the platform is terrific. Its so simple to use and user-friendly and the security features are very good which was important to us. Cons We haven't come across anything that we haven't liked or has been a challenge yet. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 22, 2021 Hi Jennifer, thank you very much for sharing a review! We are thrilled you have had such a positive experience with the platform and our service team! We look forward to continuing to support you in your community initiatives! Thank you! CD Carla D. Senior Director, Global Partnerships Non-Profit Organization Management ### "Outstanding customer service and support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 21, 2021 Excellent thanks to Alexia! Pros We introduced Forumbee to our network for our first online annual conference and it was adopted with great enthusiasm. Our customer service support person, \[SENSITIVE CONTENT HIDDEN\], is always available with helpful tips. She is patient and able to work with non-tech staff members. A true pleasure to work with which is why we have expanded our use of the platform to include our peer learning and working groups, as well as a Member Space. Cons We would greatly appreciate that notifications include the organization of the person who is joining. Currently, it only features the name and country. With organizational members in 150 countries, it is impossible to identify if the new participant belongs to a member organization or not. We fervently hope the programmers will make this important change! Reasons for choosing Forumbee Recommended by SEEP member, EcoVentures. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 25, 2021 Hi Carla, thank you for taking time to write a review! We are very glad that Forumbee was adopted enthusiastically by your network, and that your support experience has been so positive! We appreciate your feedback on the content of the email notifications, our product team will review this. Thanks again! Kevin W. CEO Information Technology and Services ### "Forumbee online community is a great draw for users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2021 Our company develops and manages web sites and we’ve been integrating Forumbee into our solutions for years. The Forumbee product provides the functions our clients want in an online community. It is a powerful value-add feature that users find easy to use and visit frequently. Forumbee integrates easily and well with our programming features like single-sign-on. The Forumbee team is very supportive and responsive whenever we need them. Pros Users like the features they find in the Forumbee online community. And I like that users 'get it' quickly and require little support or training. Our team finds it is easy to setup and customize with a logo, themes, and features Cons More tailorable layouts and more color and style themes would be a nice enhancement. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 25, 2021 Hi Kevin, thank you very much for sharing your feedback! We are extremely happy to hear that you have had a such a positive experience! We truly appreciate your business for the last several years and look forward to continuing to support you in your community initiatives! JB Jelena B. Clean tech Programs Manager Public Policy ### "Collaboration Community" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2021 Pros Ease of use, clean look ad feel, and ease of customization Cons More features to support customization of email/contact options - newsletter setup etc Alternatives considered [Hivebrite](https://www.capterra.com/p/147279/Hivebrite/) [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) Reasons for choosing Forumbee cost, features, user support Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 22, 2021 Hi Jelena, thank you for taking time to share your feedback! We are so happy that you like the ease-of-use and design for your collaboration community! We appreciate your feedback on customizing emails and other contact options, our product team will be considering this. Please let us know if there is anything we can do to assist. We look forward to continuing to work together! Thanks again! AN Anonymous User Cofounder Computer Software ### "Exactly what we needed" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 14, 2021 Pros It can be customized and styled exactly according to your wishes! Also, customer support and onboarding is really good. Cons Sometimes the admin feels like it needs an upgrade. This is not visible for users luckily. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 22, 2021 Thank you very much for sharing your review! We are thrilled to hear that you have had a good experience with style customization, onboarding and support! We appreciate your feedback on the admin functions and will share that with our product team. If there is anything else we can do to assist, please let us know. Thanks again! Grigory M. Research Associate Research ### "Only compliments" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2021 We were able to set up a site that had a customised digital library, forum, member profiles, and built-in live event broadcasting within just a few weeks. Thanks a lot Forumbee! Pros Thoughtful, simple and well designed, Forumbee's software is easy to use and simple to set-up and customise. Our team and the platform's users find it very intuitive. All the essential security and reporting features are also available. Many thanks to \[SENSITIVE CONTENT HIDDEN\] who helped with the design, account set-up, support, training and everything else for the project. Cons There could be one or two additional features (e.g. Zoom integration) but it's better to have a simpler well-built product than some of the complex services available in the market. Alternatives considered [Hivebrite](https://www.capterra.com/p/147279/Hivebrite/) Reasons for choosing Forumbee Better design, better support, faster installation. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 22, 2021 Hi Grigory, thank you very much for the review! We are happy to hear that you have been extremely satisfied with your experience! Your feedback on additional features you would like is very helpful and we are considering these for future product updates. We look forward to continuing to support you in the growth of your community! AG Apryl G. Volunteer Coordinator Non-Profit Organization Management ### "Forumbee is amazing--and it's the customer-centric focus that makes it so!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 13, 2021 Exceptional. Forumbee has been responsive to each and every one of our queries and concerns. Pros Forumbee staff members consistently go above and beyond to address our concerns and try to meet our unique needs. They have built so many customizable features for us that I'm positive other customers are not requesting. In addition to the stellar service, this software is easy to use, beautifully designed, and thoughtfully created. Loving the software you (and 400+ others) use on a regular basis is important! Cons There are some text formatting challenges in the use of this product. For example, text formatting transferred from another document is not always retained. Additionally, the more our community/posts grow, the more difficult it becomes to search with accuracy. Forumbee has made improvements in these areas and continues to do so. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 22, 2021 Hi Apryl, thank you so much for your amazing review, we are truly grateful! Our team has enjoyed working with you and the Kiva team over the years and are thrilled that Forumbee has been a valuable solution for your organization. We look forward to bringing continued improvements to text formatting and search functions. Thank you for your insights and feedback! Lina O. Sr. Manager Education Management ### "Easy to Use Community and Knowledge Base" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 12, 2021 Overall a great experience with implementing the tool. Our Forumbee instance looks exactly like our own site and it blends in seamlessly. Pros The Support I received from Forumbee was great! Our Account Manager was with us for the whole journey and I appreciated their willingness to help and answer any questions we had. Cons There's little things here and there like we wish we could make events recurring. Alternatives considered [Hivebrite](https://www.capterra.com/p/147279/Hivebrite/) [Higher Logic Vanilla](https://www.capterra.com/p/141384/Vanilla/) Reasons for choosing Forumbee The price and the low amount of dev resources needed for implementation. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 22, 2021 Hi Lina, thank you so much for your review and sharing your experience! We are thrilled that your journey with Forumbee has been positive! We appreciate your feedback on events and will share that with our product team. Looking forward to continuing to work with you and your team! Cheers! Debbie D. Founder Mental Health Care ### "Forumbee: A Fantastic Forum" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2021 We have nothing but positive things to say about our experience with Forumbee, from the ease of use and implementation to the excellent customer service. Pros Intuitive, secure, and remarkable support response when needed very infrequently over the years. Cons We use this for an educational program, so one feature I would love is if we could set a time for threads to close automatically (for example, at the homework deadline time.) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 17, 2021 Hi Debbie, thank you for taking time to share your feedback! We truly appreciate your business and are very happy to hear that you have had a positive experience. Thanks also for sharing your feature request! We are tracking it to be considered in our future product development plans. If there is anything else we can do to assist, please let us know. DP Dorothy P. Senior Technology Manager Non-Profit Organization Management ### "Great Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2021 I have only had positive experiences working with Forumbee. \[SENSITIVE CONTENT HIDDEN\] is always so helpful when I need assistance. Pros We love the features of this product. It has helped us interact more with our membership. Forumbee has helped us make our membership aware of more of our programs and services. Cons I like everything about Forumbee. There is nothing that I dislike. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 22, 2021 Hi Dorothy, thank you for your wonderful review! We are so happy that Forumbee has helped you connect more with your membership! We have enjoyed working with you and look forward to continuing to assist in any way we can. Thanks again! [View all Reviews](https://www.capterra.com/p/135384/Forumbee/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.