Who Uses This Software?

Small and medium business owners, aged 25 - 54, optimized for solo entrepreneurs and companies with up to 100 employees. Business owners with an iOS or Android device.


Average Ratings

24 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.99/month
    See pricing details
  • Pricing Details
    Unlimited Extensions; Unlimited SMS; Voicemail to email
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Infratel
  • www.mightycall.com
  • Founded 2012
  • United States

About MightyCall

First impressions count, especially for small business owners who are trying to present their companies in a professional way to prospective clients and customers. MightyCall is a web-based PBX platform that professionals with small businesses can use to gain a competitive advantage. With competitive pricing options, MightyCall tops the charts for cloud-based business phone systems.


MightyCall Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

MightyCall Reviews Recently Reviewed!

If I could give customer service 0 stars I would.

Nov 14, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I tried this system because it was supposed to be better for small businesses. The fact that it was less expensive than RingCentral was a pro, except when I lost a client, then it turned into the most expensive service I've ever bought.

Cons: RingCentral is by far better than this service. I have never had a dropped call with RingCentral, I've had 2 with mightycall today alone. Then customer service was unhelpful and literally told me he didn't know if I would get a support email and there was no one available who would know.

Vendor Response

by Infratel on November 15, 2017

Dear customer, We're very sorry you've faced such problems. If i can be of any help with the account settings that could cause dropped calls to occur, would be glad to help you. Please share your contact information. We're working on continuous service and support improvement, will take your notes into account. Anna Head of Customer Success

MightyCall provides us a much needed service to connect with our customers.

Oct 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is very easy to set up greetings and call forwarding when needed. I also like that I can download and preview voice messages.

Cons: I wished that there was a way to call customers back and have our MC phone number on the caller ID and not my actual number.

I have eliminated robot calls! My VA can do customer service from my business number

Oct 28, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: You can get it to do just about anything you can imagine for a fraction of the price of other systems.

Cons: I have to call MightyCall to have them help me configure it, which they always do promptly and patiently, but sometimes I try to do it myself and it never works as well as if I just call them and have them help me configure it. I don't like that I get notified that I had "recent activity" I don't know if that is a dropped call or an important text message. I wish it distinguished between text messages, voicemails and dropped calls

Overall: By having people press "1" to speak to me or leave a message, I have almost completely eliminated robo-calls. Most robots don't follow voice commands.

Great customer service!

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to manage portal; easy to see all activity at a glance. Most importantly it really helps us as a service company to manage any missed calls or customer that may have hung up before reaching a company representative.

Cons: Wish they had a global blacklist feature and/or an easier way to add calls to a blacklist. We get tons of spam / bot calls everyday and need to be able to block them quickly.

Very useful.

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Seamless. Messages easy to retrieve . The price is right as well. I can retrieve messages on any device.

User friendly software that makes taking calls very efficient

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to use and at an affordable price. The IVR feature as well as the call flow feature are top notch.

Cons: Have received a couple of calls that never got forwarded through to my cell phone, but besides that there is no problem.

Very Good App on the verge of being Great

Jun 29, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Lots of different features for allowing IVR, hold music, queues, round robin, etc. Can use webphone or cell phones, so it makes it flexible for the staff to answer calls. Great customer service, always available to help.

Cons: Not great for organizing calls if you have employees that work in different departments. Would love to be able to add contacts to mightycall so we know the client calling. Most importantly, NEED to know the IVR selection of the missed call or voicemail - IE. if it's a sales call or customer service so that we know which dept. should return the call

Support depends on who you get - Denis, good; David, good; others, not so much.

Jun 13, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: nothing I guess. I'm currently looking for a replacement and expect to implement that change within a day or two.

Cons: Hard to find things, and when you go over your minutes and replenish, there is absolutely no way to tell how many minutes are left in your billing period. I was shocked. Also, I totally hate the way the voicemail sends you a link to download an MP4. Not good at all.

Overall: I can make and receive calls.

Great choice for small business, support for Russian Language

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple and convenient if you are in office or on the go. great support for Russian language, only one on market.

Cons: With our Russian and american clients we will be happy to have choice for language in greeting menu, or one more step for greetings to create that type of choice.

Overall: time and money saver, great for small company

Vendor Response

by Infratel on June 05, 2017

Aleksey, Thank you for your feedback. We're glad to be useful worldwide! Anna, Head of Customer Success MightyCall

Enterprise grade system for very low price. Great value

Jun 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Workflow capabilities are very rich with a very easy to use application. Great high end features that you normally don't get at this price from grasshopper and others

Cons: They don't have the phone number I liked, but they still had enough to choose from from the right area codes

Overall: Enterprise grade phone and connect center solution for my complete team for less money then my personal cell phone bill

I have found the platform to be very slow and difficult to navigate when just starting.

May 25, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The process of setting up call flows was fairly simple and intuitive. I liked the control and customization of the call flows and the greetings. It's a must that there is an app (although below I have made improvement suggestions). So far does what we need so it works well enough for now.

Cons: Slow, difficult UI/UX with everything besides the call flows, but still needs some getting used to. There is bad management of activity, causing me to have to go to history and hit voicemail to see a clear, manageable view of the important activity. seems like the history and activity section are redundant, and confusing. Please find a way to merge this.

The mobile app should have a speaker phone option for voice mail!!! The navigation is a different experience that lacks cohesion between the desktop and mobile.

Overall: after hours call management

Vendor Response

by Infratel on June 02, 2017

Hello Daniel, On behalf of MightyCall, I'd love to thank you for the feedback. We're working on building useful and trusted service. Our last product release contained UI improvements.We'll be more than happy to hear your comments on re-designed navigation. Anna Head of Customer Success

Incredible workplace tool.

May 25, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Functionality with ease. You don't need to be a system administrator to run your call centre. System allows for computer, VoIP and mobility application functionality. No need to run your business from a desk.

Cons: Lack of hold music options. Ie. live hold music of radio, ete while users await for a Team member. Being able to disable "activities" on a per number basis.

Great service

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I get alerts on my cell and don't have to use my personal number for business. This is great because I can also set my business hours and not get calls in the middle of the night.

Cons: Sometimes I don't get alerts of calls that have come in. This is bothersome as I'd like to know who calls immediately in case it's a client.

Awesome Virtual Phone Service

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can do so much with the configurations that they provide you on the user control panel. It's very simple to use & understand.

Cons: Can not block a range of numbers, you have to insert each number manually. Can't dial out from a desk-phone.

Overall: Separate business numbers to my personal mobile phone.
Be able to answer and respond to texts on the go.

Customer Service has been Excellent! However, the product can use a few improvements.

May 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The UI is very nice on both the website and the phone app. I like the clean interface and the ability to get to the things that matter right away..(missed calls, team members, call tree)

Cons: The phone app has lag issues when it first starts. It may have something to do with the code it is loading upon initial opening. After about 20 seconds the phone app works fine and stops lagging (android, running 7.12)

Overall: Ability to manage all my business calls in a central UI and with call tree options.

MightyCall is exactly its name.

Apr 20, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The business listing.

Cons: Call drops from apps. Loading minutes. I'd like to be notified in advance of low minutes by text.

Overall: Being in business today has its challenges. But having great quality services like like MightyCall. Thank you more than words can express.

Recommendations to other buyers: I have two numbers and two businesses when MC transfers call to my phone, I have no way of knowing which office it is.

Vendor Response

by Infratel on April 26, 2017

Dear Rhonda, Thank you for sharing your feedback with us, we appreciate it. We are glad to announce that we've just launched the new product updates. Now MIGHTYCALL mobile apps and web version have a new screen - 'Account'. The screen shows actual talk minutes and text messages usage, as well as your bank account balance. Please enjoy using the new version of the product. Yours, MightyCall

Customers are not valued here

Sep 14, 2016
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: This company is horrible! I don't even know where I begin. I guess I should start with the poor service. Their app is extremely faulty: when I would try to make outgoing calls to clients, my personal cell phone number would show. Then the app wouldn't allow me to play my voicemails, so I every time a got a voicemail, I would have to wait until I got home to check them on my desktop. On top of that the reception during the calls was poor. I could barely hear the call even with speaker phone and the calls would go in and out. -- Not a good look for a new business owner! I've gotten better service from Google voice, which is free! They failed to resolve these issues over a 3 month period. They refused to adjust my bill, so I was charged for services I did not receive. When I cancelled my account, they charged me for another month because of the few days it takes to port the number out. Then, they kept charging me after I cancelled and there wasn't even a phone number on the account! HORRIBLE SERVICE AND CUSTOMER SERVICE. They do not value their customers. I would give 0 stars if I could.

Pros: Features that are appealing

Cons: You don't actually get the features that they market to you because of all the problems with their service Bad reception that makes your company look bad Poor service and customer service

Recommendations to other buyers: Don't do it

Vendor Response

by Infratel on September 22, 2016

Dear customer, We¿re deeply sorry you didn¿t have the best experience with MightyCall. We appreciate your comments, as we use all information and feedback we receive for service improvement. I would like to follow up on some of the points you made: ¿ Playing voicemails through mobile app ¿ it¿s important to have stable internet access via phone carrier or use wi-fi, when you need to upload files. Unstable internet access may cause delays in loading and playing files on your account. ¿ ¿all quality ¿ call quality issues may occur due to either phone carrier having technical issues or local settings. In case there is a technical issue on telecom provider side, regrettably, there is not much we can do. ¿ Initiating phone calls ¿ the MightyCall service and app itself provides different ways for phone calls initiation and defining phone number, and all customers are free to choose preferred method through application settings. We apologize for taking so long to resolve those issues, and we will continue to work on improving the quality of our customer service. We¿ve refunded subscription fee charged from your credit card after the number was ported out. Your card was charged automatically, as the account wasn¿t technically canceled yet. Please accept our sincere apologies. Thank you for taking the time to share your experience and concerns. Best, Anna MightyCall Customer Success

Easily the best Voice system out there

Sep 18, 2014
5/5
Overall

Comments: This has enourmously helped my business. Being able to take calls from wherever I am, not having to be tied down to the office is so freeing.

Pros: -Great value -Easy peasy to set up -Support is great (they even gave me a discount)

Cons: -No SMS support.

Well executed voice product

Sep 08, 2014
5/5
Overall

Comments: Switched over to this from another pbx system, could not be more satisfied with how willing to help they are.

Pros: Awesome customer service (I am not the most technologically inclined person, but Andy got me through every step) Great pricing model - Love the fact they have money back guarantee and cancle anytime, that's probably the reason I switched

Cons: Wasn't the most easy thing to set up, but that's okay -Customer support helped me through it!

Great Value

Sep 05, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It was important to me when I started my company that I had a different phone number for my business calls so I never miss a customer. MightyCall blew my expectations out of the water with so much more than just phone service.

Outstanding Service

Aug 23, 2014
5/5
Overall

Comments: we got lucky finding this service. We are starting our journey as a Small business, so we were really looking to provide our clients with a professional company phone number without sacrificing the mobility that doing business over the cell phone gives us. The guys at Mighty Call really deliver, we are only paying $10 a month and for that we are getting two phone numbers, with many personalization options for business hours and voicemail, and extensions. We also get the Mighty App that filters all our social media, phone calls, and emails and sends us notifications very time a client is trying to reach us. This makes us feel in control and all this still from our cell phones!! Andy worked really hard to a vanity number that would represent us at no extra cost! So now our number is 844 SMALL ME how cool is that :) So in a few words: This guys deliver excellent customer service, easy and friendly setup, an app that filters all your social media, emails and phone calls, the ability to do business out of the office and more, all for a very very low cost. Don't think about it twice, go for it :)

Pros: So in a few words: This guys deliver excellent customer service, easy and friendly setup, an app that filters all your social media, emails and phone calls, the ability to do business out of the office and more, all for a very very low cost.

Cons: None, don't think about it twice, and go for it :)

MightyCall is awesome!

Jun 15, 2014
5/5
Overall

Comments: Could not be happier with MightyCall so far, they allow my small business to utilize some of the features of much large enterprise call-centers.

Pros: Cheap, nice app user-interface

Professional Phone Services for Small Businesses

Jun 19, 2013
5/5
Overall

Comments: MightyCall¿s virtual phone system is an excellent way for small businesses and solo entrepreneurs to get a leg up on the competition. Not only do telephone systems help businesses sound more professional, but they also ease the burden off of business owners who are tired of getting calls from clients on their mobile phones after regular business hours. The platform¿s web-calling features are an added bonus for companies with a strong online presence.

Pros: Robust telephone services with no hardware required

Cons: Users have to log in to the MightyCall Receptionist to check their voicemails

Vendor Response

by Infratel on October 14, 2013

Hi Stephanie, thanks for the great review. With regards to the "Cons" you can actually listen to your voicemail directly from the notification email that we send. You don't have to log into the console.

Sep 30, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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