--- title: "Snapforce Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Snapforce Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/135407/Snapforce-CRM/" page_type: "product" language: "en" --- # Snapforce Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Snapforce ## What is Snapforce? Snapforce is a CRM system to help any size organization grow their business. Snapforce is known for it's simplicity and ease of use. The intuitive design and constant focus on usability gives Snapforce a competitive edge in this crowded space. You can track and manage your leads, deals (opportunities), organizations, contacts, products and activities. Snapforce was the first CRM to offer native phone calling and recording in 2014. ## What is Snapforce used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 24 user reviews Reviews sentiment Positive 79% Neutral 4% Negative 17% Starting price $12 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Snapforce?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://snapforce.com&name=Snapforce) ## Snapforce Overview Updated August 2026 AI summary Snapforce is a cloud-based CRM solution designed for small, midsize, and enterprise organizations seeking to manage customer relationships and sales operations. It features contact and lead management, sales pipeline tracking, workflow automation, and integrated call center capabilities. With customizable fields, marketing automation, and reporting tools, Snapforce supports executive oversight and daily sales activities, integrating with popular business platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Snapforce 4.1 (24) VS. [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $12 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (24) Ease Of Use 4.0 (971) Value For Money 4.3 (14) Value For Money 4.2 (794) Customer Service 4.3 (23) Customer Service 4.0 (766) ## Snapforce alternatives Highest Rated [4.4 (18,807)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.2 (1,328)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (226)](https://www.capterra.com/p/227088/Salesforce-Starter/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (6,996)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about Snapforce Overview ### Which roles and teams benefit most from Snapforce? Snapforce is most used by executives, sales leaders, and office or IT teams that need a centralized system for customer management and business operations. Presidents, vice presidents, and owners use it for visibility and decision-making, while sales and administrative teams rely on it to track leads, manage contacts, and streamline daily workflows. Answer based on 21 reviews Overview ### What company size and specific industries is Snapforce built for? Snapforce is designed for small to mid-sized organizations that need an easy, affordable way to manage sales workflows and support business growth. It is not tied to a specific industry, making it suitable for general sales teams across a wide range of sectors. Features and Usability ### What are the key features of Snapforce? Snapforce offers CRM, contact and lead management, opportunity and pipeline management, and workflow automation for sales processes. It also includes call center features such as call logging, routing, recording, IVR, and automatic call distribution, plus reporting and analytics, document management, billing and invoicing, and access controls/permissions. Integrations ### Which third-party tools and platforms does Snapforce integrate with? Snapforce integrates with 10 third-party tools, including Gmail, Microsoft Outlook, Mailchimp, Constant Contact, Meta for Business, Twitter/X, ZenDesk Chat, PayPal, QuickBooks Online Advanced, authorize.net, and Elastic Email. Its catalog covers email, marketing, payments, accounting, social, and support platforms. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Snapforce offer? Snapforce provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos give visual guidance for self-paced review. Answer based on 2 reviews Getting Started and Support ### What customer support options does Snapforce offer? Snapforce provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users often describe the support team as readily available and helpful, though some mention delays when calling or issues that required working through with support over time. Answer based on 4 reviews ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) Snapforce supports all three of the features reviewers value most: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales process, and manage new prospects more effectively, allowing teams to improve follow-up, maintain visibility into opportunities, and support more consistent sales execution. Contact Management 4.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sales Pipeline Management 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Lead Management 5.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Task Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Data Import/Export 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Alerts/Escalation 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Snapforce 105 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Assignment Management: Assign issues and tasks based on availability or required skills - Automatic Call Distribution: Distribute/route/connect calls - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transfer: Transfers live calls to other agents - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Forecasting: Form predictions based on past and present data/trends - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Inventory Management: Track and manage inventory levels to maintain proper supply - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Leaderboards: Boards that use custom metrics to show how leading performers compare to other individuals/teams - Manual Dialer: Agents choose who to call and when - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Product Catalog: Present a catalog of inventory that customers can view - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Automation: Automate processes to manage leads, contacts, opportunities and sales activities - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Training Management: Track employee/learner's progression through training programs - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.9 (16) 3.9 Based on 16 reviews ## Pricing Value for money 4.3 (14) Free Trial Basic $12.00 Per User,Per Month Value for money 4.3 (14) 4.3 Based on 14 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (23) 4.3 Based on 23 reviews ## User reviews Overall rating 4.1 Based on 24 reviews Filter by rating 5(14) 4(5) 3(1) 2(0) 1(4) Mentioned topic Sorted by most recent TT Thomas T. IT Manager Real Estate ### "Great Value! Excellent Product! Great bang for the buck!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2022 Overall good product for the money Pros Get all in one product solution for leads and followup Cons Ease of use, some fields need an auto refresh function Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Maria T. Publicist Public Relations and Communications ### "Not the most efficient for contact database" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 July 18, 2022 Pros I used Snapforce for contact database purposes and it was easy to fill in information but that was about it. Cons I used Snapforce for contact database purposes and it was difficult to navigate especially with multiple users on at one time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR James R. President Marketing and Advertising ### "Best CRM Customer Support EVER!!!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2022 Pros I can see everything, I can move my deals over, I can write emails and do campaigns. It's the most sufficient product on the market for a small business owner. Cons Like Pipedrive, it gets a bit clunky. I am still getting used to it, but it works at the price point. Switched from [Netskope One Platform](https://www.capterra.com/p/130671/Insightly/) I needed a more cost efficient option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Scott T. VP business development Security and Investigations ### "SES follow-up review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 25, 2022 Great tool priced well and does exactly what I need Pros The ability to change features on the fly Cons I would like it where I would not have to download so much Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Arpan P. Office Coordinator Hospital & Health Care ### "Fantastic CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 15, 2021 Pros Snapforce has completely streamlined our company's process for on-boarding new clients. Company wide implementation of the software was executed with ease and very little resistance. Something I want to highlight is how efficient Snapforce has made certain tasks such as sending tedious emails and following up with clients. To add, the support team is phenomenal. They are extremely knowledgeable, and any issues get solved within 24 hours. Cons There can be a learning curve when first implementing this software and molding it to fit your company's needs. At the same time, the support team is readily available to help with any questions or concerns. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TT Timothy T. owner Law Practice ### "good product, good value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2021 The drip marketing is the big thing. Pros Ease of use, being able to look up people by phone or email is also helpful. Cons When I have several entries for a client, I have to click on each one to see what's there. It would be nice to have once screen I could scroll through to see all notes without clicking each entry. Switched from [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Agile couldn't do the drip marketing that we wanted. It was nothing but a database in the cloud. I could have done the same thing I was paying them for, with an excel sheet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RU Rafael U. President Consumer Services ### "SnapForce Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 22, 2021 For tracking basic leads and the stages of the leads from the moment they come in to the moment we either close them or move them to unqualified, SnapForce serves its purpose. Pros Easy to use for my sales team, lead tracking and monitoring through stages from Cold to Hot Lead is super easy. Cons I thought it would have more features, but again, for what we needed, we were able to optimize it to work properly. Its really inexpensive and you are able to get a ton out of it. Its just not one of the most sophisticated software's out there, but its definitely the most affordable. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Reasons for choosing Snapforce For what we needed, it was the best, both monthly price wise and functionality wise. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MO Michael O. Vice President Machinery ### "Service and Response is the key to any CRM! There are no others better than this company!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2020 Fat follow up on my questions and they never are put off by my questions. Pros We take all our tradeshow leads and import them with ease. Now, it is virtual tradeshow leads and Linkedin. It is easy to assign every rep we work with globally to the main company. Many distributors have over 500 reps! I use the task option the very moment I call, email, or contact person. Each day I start with this follow-up list and it keeps me current and up to date on all accounts! I keep the leads I need to contact in an easy to assign filter to make sure no one slips through the cracks! Cons Writig an email is not as easy and Gmail so I elect to activate the capture all email sent and received into the CRM. Reasons for choosing Snapforce Service and a very nice program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jean S. President Internet ### "Very pleased with Snapforce" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 6, 2020 Pleasant experience, the support team is helpful and responsive. Pros Easy to get off the ground, took us only a few hours to get everything setup the way we needed it. The intricacies of our phone system took a little longer but worth it. Support team was very helpful and a pleasure to work with. Cons We wanted an easy way to white label the domain name of the system, but wasn't able to do it without changing something on our dns. Not a big deal but a little tricky to do. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Couldn't do what we needed to do, or if we could didn't know how and weren't able to get help from zoho support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Paul C. Sales manager Machinery ### "Horrible CRM!!!!!!!!!!!!!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 11, 2020 Horrible experience. Not all the data was transferred, basic functions don't work, be careful not to choose this CRM for your company Pros Nothing is good. I have nothing absolutely positive to say about this CRM Cons Tasks don't work, sorting contacts doesn't work, saving tasks doesn't work, emails don't show up on timeline, very, very not user friendly. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I made a mistake. Hubspot is great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135407/Snapforce-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.