# Snapforce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Snapforce the right CRM solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135407/Snapforce-CRM/reviews --- Snapforce 4.1 (24) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Snapforce Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews RU Rafael U President Consumer Services, 11 - 50 employeesUsed the software for: 6-12 months. “Easy to use for my sales team, lead tracking and monitoring through stages from Cold to Hot Lead is super easy.“ February 22, 2021 MT Maria T Publicist Public Relations and Communications, 2 - 10 employeesUsed the software for: Less than 6 months. “I used Snapforce for contact database purposes and it was difficult to navigate especially with multiple users on at one time.“ July 18, 2022 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Phil N. Used the software for: 1-2 years ### "Helps me to run my business" December 4, 2016 5.0 I manage relationships with hundreds of regional restaurant customers, as well as managing my 14 delivery drivers - I don't know how I would do that without Snapforce. It is usually the first thing I do when unlocking my phone every morning. Really is apart of our organization. Pros Not restrictive, customizable regardless of your industry. Cons After almost 2 years, there is nothing I am unhappy with. Review Source TT Timothy T. owner Law Practice Used the software for: 1-2 years ### "good product, good value" March 17, 2021 5.0 The drip marketing is the big thing. Pros Ease of use, being able to look up people by phone or email is also helpful. Cons When I have several entries for a client, I have to click on each one to see what's there. It would be nice to have once screen I could scroll through to see all notes without clicking each entry. Switched from [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Agile couldn't do the drip marketing that we wanted. It was nothing but a database in the cloud. I could have done the same thing I was paying them for, with an excel sheet. Review Source PC Paul C. Sales manager Machinery Used the software for: 6-12 months ### "Horrible CRM!!!!!!!!!!!!!!" June 11, 2020 1.0 Horrible experience. Not all the data was transferred, basic functions don't work, be careful not to choose this CRM for your company Pros Nothing is good. I have nothing absolutely positive to say about this CRM Cons Tasks don't work, sorting contacts doesn't work, saving tasks doesn't work, emails don't show up on timeline, very, very not user friendly. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I made a mistake. Hubspot is great Review Source JS Jean S. President Internet Used the software for: 2+ years ### "Very pleased with Snapforce" December 6, 2020 5.0 Pleasant experience, the support team is helpful and responsive. Pros Easy to get off the ground, took us only a few hours to get everything setup the way we needed it. The intricacies of our phone system took a little longer but worth it. Support team was very helpful and a pleasure to work with. Cons We wanted an easy way to white label the domain name of the system, but wasn't able to do it without changing something on our dns. Not a big deal but a little tricky to do. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Couldn't do what we needed to do, or if we could didn't know how and weren't able to get help from zoho support. Review Source RU Rafael U. President Consumer Services Used the software for: 6-12 months ### "SnapForce Review " February 22, 2021 4.0 For tracking basic leads and the stages of the leads from the moment they come in to the moment we either close them or move them to unqualified, SnapForce serves its purpose. Pros Easy to use for my sales team, lead tracking and monitoring through stages from Cold to Hot Lead is super easy. Cons I thought it would have more features, but again, for what we needed, we were able to optimize it to work properly. Its really inexpensive and you are able to get a ton out of it. Its just not one of the most sophisticated software's out there, but its definitely the most affordable. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Reason for choosing Snapforce For what we needed, it was the best, both monthly price wise and functionality wise. Review Source MM Mike M. Regional Sales Manager Textiles Used the software for: 6-12 months ### "you have no support, you never answer the phone and you haven't solved any of my issues since day 1" June 11, 2020 1.0 lacking Pros nothing, its plain, has no features and you are more expensive than Hubspot Cons Support, functionality, we were promised features and have never been able to use Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) You promoted a CRM with more functionality at a better price and failed to deliver. Review Source MO Michael O. Vice President Machinery Used the software for: 1-2 years ### "Service and Response is the key to any CRM! There are no others better than this company!" December 6, 2020 4.0 Fat follow up on my questions and they never are put off by my questions. Pros We take all our tradeshow leads and import them with ease. Now, it is virtual tradeshow leads and Linkedin. It is easy to assign every rep we work with globally to the main company. Many distributors have over 500 reps! I use the task option the very moment I call, email, or contact person. Each day I start with this follow-up list and it keeps me current and up to date on all accounts! I keep the leads I need to contact in an easy to assign filter to make sure no one slips through the cracks! Cons Writig an email is not as easy and Gmail so I elect to activate the capture all email sent and received into the CRM. Reason for choosing Snapforce Service and a very nice program. Review Source TT Thomas T. IT Manager Real Estate Used the software for: 2+ years ### "Great Value! Excellent Product! Great bang for the buck!" December 9, 2022 5.0 Overall good product for the money Pros Get all in one product solution for leads and followup Cons Ease of use, some fields need an auto refresh function Review Source JR James R. President Marketing and Advertising Used the software for: Less than 6 months ### "Best CRM Customer Support EVER!!!" May 26, 2022 4.0 Pros I can see everything, I can move my deals over, I can write emails and do campaigns. It's the most sufficient product on the market for a small business owner. Cons Like Pipedrive, it gets a bit clunky. I am still getting used to it, but it works at the price point. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) I needed a more cost efficient option. Review Source ST Scott T. VP business development Security and Investigations Used the software for: 1-2 years ### "SES follow-up review" January 25, 2022 4.0 Great tool priced well and does exactly what I need Pros The ability to change features on the fly Cons I would like it where I would not have to download so much Review Source JR Jenelle R. Office Manager Retail Used the software for: 6-12 months ### "Snapforce is Great!" May 23, 2016 5.0 Pros Completely self explanatory. Easy to use. The product doesn't have 10 tabs with 10 options inside each one. Being young and using programs and software since I can remember, this is one of the better products I used due to the fact that it is not overly complicated or crowded with too many options and different sections. I use a loaner software program and every menu option has another list of options and those options have options. It's too much. Simpler the better. Cons Never had a single issue. Glitches here and there were addressed very quickly, and when they weren't I was given an explanation as to why. Feature requests I made were given answers as to why something was turned down. I am not a programmer nor do I run Snapforce. So I understand every request cannot be granted. I've been on their side so I get how it can be and I appreciate them taking the time to personally give me responses on each. Review Source AP Arpan P. Office Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Fantastic CRM" April 15, 2021 5.0 Pros Snapforce has completely streamlined our company's process for on-boarding new clients. Company wide implementation of the software was executed with ease and very little resistance. Something I want to highlight is how efficient Snapforce has made certain tasks such as sending tedious emails and following up with clients. To add, the support team is phenomenal. They are extremely knowledgeable, and any issues get solved within 24 hours. Cons There can be a learning curve when first implementing this software and molding it to fit your company's needs. At the same time, the support team is readily available to help with any questions or concerns. Review Source BS Bill S. Owner Security and Investigations Used the software for: Less than 6 months ### "Nice Solution Everything Came Together" April 23, 2017 5.0 Thought I'd share my experience. Was concerned all the things I needed to get done would be too much for me to do alone. I am joyfully surprised with the end result, with a little work, a few hours reading snapforce documentation, it really did all come together. I have to say i'm impressed with this product and will recommend if the time comes. Pros Smart software, helped me configure it, new what I needed as I started to use it. Cons At the moment all is good with it, i have only been using it for a not even 2 months so we'll see if this changes. Review Source JC Joseph C. Dir Of Business Development Used the software for: ### "Snapforce is good, people handling it are bad!! Very BAD!! " September 8, 2015 1.0 A sales tool being sold by people who have no idea on how to handle clients is an oxymoron!! Not to mention the morons, well lets keep it clean. I was given the responsibility to choose the correct CRM for my company and I really did think I made the correct / best decision. Well not only was it not but I never was even given the common courtesy to have someone call me and end this mistake in a conversation, instead it was all done by email. So my company is out $240 and over $1700 billable hours and all I have to show are emails saying good bye!! Lesson, if you need a product with NO support / customer service this could work, if you need to have your money taken and dumped via email this works just perfectly!! Review Source TK Tony K. IT Director Used the software for: Less than 6 months ### "Looked for Lead Management Software for several months " February 21, 2019 5.0 All Good Pros Easy to use company is open and flexible for custom modifications. It's as simple as needed or complex Cons Calling delayed at times on some workstations. Other than that everything is good as we've worked through most of the issues with SnapForce Support. Review Source JT Jess T. COO Used the software for: ### "It's just like Salesforce.. from 10 years ago." April 19, 2016 1.0 I literally can't stop singing praises about Snapforce. Between the shotty build of the program, to the temperamental upload and download functions, and not to mention the all but competent "Technical Specialists" they have employed, Snapforce is really great. We've sunk so much time and money into this CRM, we could've hired 2 full time employees to build and manage our own CRM, but what fun would that be? We like taking bets on whether or not our reports will run or end up blank in excel, that's the most exciting part of my day! Review Source SC Stephanie C. Sales Rep Used the software for: ### "Customer Service is Awesome" February 6, 2015 5.0 I was going to give this a four star review but I changed it to FIVE because they have great customer service!!! For 60.00 a month you get a toll free number AND a CRM and video tutorials. If you have Salesforce leave and come here! Granted a company of 200 people would be better off with Salesforce because of the graphs and pie charts but for a small business and and under 150 employees which most companies are this is the way to go! Review Source DA David A. Vice President Used the software for: ### "Really Great All Around" October 1, 2014 5.0 Very nice crm solution. Handles large number of users nicely, it uses a territory feature to handle regional offices. I have 3 offices - I select who has total access or regional access. So at my headquarters we all have access to all customers but each of my regional offices only have access to the customers in their area. It works exactly as we need so I am happy, very happy. Review Source MT Maria T. Publicist Public Relations and Communications Used the software for: Less than 6 months ### "Not the most efficient for contact database" July 18, 2022 3.0 Pros I used Snapforce for contact database purposes and it was easy to fill in information but that was about it. Cons I used Snapforce for contact database purposes and it was difficult to navigate especially with multiple users on at one time. Review Source BD Becca D. Used the software for: ### "Love SnapForce!" March 14, 2016 5.0 I like the fact that it's easy to use and the tech support is awesome! I haven't discovered anything I dislike, yet. :) Everything is very simple to use and it does just what we need it to. Do a demo with several different CRM companies. I did and found that SnapForce was definitely the way to go. Review Source EW Eric W. President Used the software for: ### "Fantastic Support" September 15, 2014 5.0 Snapforce provides amazing customer support. It is noticeable as soon as you purchase it - I wanted to take the time to write this review because of it. In its entirety the product actually provides a genuine feeling of satisfaction and is speaking with your support team is a real pleasure. Review Source AS Andy S. Vice President Used the software for: ### "Very Happy With Snapforce" November 26, 2015 5.0 Signed with Snapforce after thorough (and lengthy) CRM search. I was hesitant at first because they are almost too good to be true on paper, long story short they turned out to be exactly what they claimed. I am very happy with the product and so far they have fantastic service. Review Source JS Joe S. President Used the software for: ### "Great In All Aspects" July 25, 2014 5.0 The only CRM that is affordable and able to stand up next expensive solutions such as Salesforce. Very intuitive, and honestly elegant. Recommend for all small and medium size organizations. Review Source Response from SnapForce Technologies July 25, 2014 Thank you for the support Joe, we are happy your business is part of the Snapforce family! BD Becca D. Computer Software Used the software for: Less than 6 months ### "Love SnapForce!" July 6, 2015 4.5 Pros I like the fact that it's easy to use and the tech support is awesome! Cons I haven't discovered anything I dislike, yet. :) Everything is very simple to use and it does just what we need it to. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.