BrightGauge Software

BrightGauge


5 / 5
6 reviews

Who Uses This Software?

BrightGauge is a data platform for the ITSP/MSP industry.


Average Ratings

6 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $239.00/month
  • Pricing Details
    Standard Plan
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • BrightGauge Software
  • www.brightgauge.com
  • Founded 2011
  • United States

About BrightGauge

BrightGauge is a data platform built for MSPs and the business industry, allowing users to generate data-driven dashboards and reports based on unique datasources. BrightGauge also lets users track progress against key performance indicators (KPIs) through its Goals feature. With BrightGauge dashboards, you can view the metrics that matter most to you, all in real-time. Transparency is essential to building long-lasting client relationships and nothing builds trust more than Client Reports.


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BrightGauge Features

  • Ad hoc Analysis
  • Ad Hoc Reports
  • Budgeting & Forecasting
  • Consolidation / Roll-Up
  • Dashboard
  • Key Performance Indicators
  • Predictive Analytics
  • Qualitative Analysis
  • Quantitative Analysis
  • Scorecarding
  • Strategic Planning
  • Analytics
  • Content Management
  • Dashboard Creation
  • Filtered Views
  • OLAP
  • Relational Display
  • Simulation Models
  • Visual Discovery

BrightGauge Reviews Recently Reviewed!


Capterra loader

An incredibly powerful BI tool - Great for MSP's

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: It is really simple to create reports, dashboards, and gauges using drag and drop.

Support from Brightgauge is really good, always responsive and friendly.

Regular new feature releases keeps the product improving

Cons: You need some SQL knowledge to set up the datasets yourself. That said, Support have always created them for me when I have asked.

It is definitely aimed at SMB's, so if you are looking for an enterprise-grade BI tool, this isn't going to work in my opinion.

Overall: I love it, it is incredibly powerful and has enabled me to get a much better view of what is actually happening in our business, not just what I thought was happening.

Capterra loader

The best dashboarding software I have ever worked with.

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Exceptionally easy to use. Lots of out of the box examples. Constant improvements that add functionality without cluttering the product or forcing a trade-off of other core functionality. Support is amazing. They truly listen to the customer community when it comes to functionality improvements. Attractive pricing structure.

Cons: I would like a way to do a rotating carousel of some of the dashboards. Would love to see BrightGauge sponsor a raspberry pi distribution that specifically was meant to quickly deploy signage.

Overall: This product has helped us to bring visibility to our operations.

Capterra loader

BrightGauge has provided an easy way to design dashboards, reports and scorecards.

Apr 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use - it is very simple to create dashboards, reports and scorecards.

Presentation - the appearance of the dashboards and reports is modern.

Cons: There is a Filter option that allows you to create a dashboard and then filter it. For example, we have dashboards that have a filter allow us to look at the same dashboard client by client. Unfortunately, the "filter" option can only be used by users with an "Editor" license. This makes the feature almost useless since we have so many "Viewer" users.

Capterra loader

Excellent Dashboard for MSPs, Great Support from Customer Service to Onboard

Nov 07, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Beautiful, colorful dashboard, client reports that are customizable and auto-send, and easy access to customer service staff at Brightgauge when we have an issue.

Cons: Because BrightGauge works with the databases of Connectwise and Labtech, it makes the gauge configuration a bit difficult to understand.

Been waiting years for this

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For use with ConnectWise ticketing system.

Manage Engineers

Manage Clients

Finally turn data into information.

Quick easy gauges and alot of predefined.

Low Overhead and Cost.

Excellent training and support staff.

Cons: I would love to list a con, but I haven't found one yet. If I had to list some, it would be that the gauges are only as good as the data that is being entered into the system to begin with. In addition, you still have to look at multiple data points and have some human intelligence added. I would love to be able to have predefined KPI's as well. They do have benchmarking.

Can do a lot of cool stuff; great integration and customization. Takes some learning.

Jul 09, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that this integrates well with ConnectWise. It seems like there are a lot of things you can do and create beautiful metrics for. I love the customization of the dashboards; it's attractive and dynamic.

Cons: It's a little difficult to build the metrics at first, but I think with more practice it becomes easier. Sometimes we would notice that metrics on our dashboards wouldn't match up with our metrics from Connectwise.