Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
"I have used Silvertrac for nearly a decade and am now currently using it for my own company."
Derick S. - Managing PartnerJuly 31, 2018
STARTING PRICE
$249
per month
flat rate
EASE OF USE
4.6/5
Based on Capterra user reviews
Silvertrac is a Security Guard Management & Incident Reporting System that allows users to complete guard tour shifts, report incidents, respond to tasks, and scan checkpoints to a live issue monitor. While in the field, users can take pictures, record audio, and take notes to generate automated reports easily from our mobile app. All of this info is available in powerful reports that track data, analyze trends, and give you & your clients the important details you need to improve your operation
Provider
Trackforce
Located In
United States
Foundation
1996
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Live Online, Videos, Documentation, Webinars
Support
Knowledge Base, Chat, 24/7 (Live rep), Phone Support, Email/Help Desk
Silvertrac serves contract security companies & in-house operations that are looking to streamline operations and leverage real-time communication and accountability to grow their company.
Content Source: Silvertrac Software
Green rating bars show the winning product based on the average rating and number of reviews.
Reviewers highlight that Silvertrac Software significantly enhances client satisfaction through its customizable features and transparency. They value the ability to configure notifications and provide clients with 24-hour access to reports, which fosters trust and confidence. Moreover, users note that the software has been a powerful tool in attracting new clients and increasing referrals, as potential clients are often impressed by the system's capabilities during sales presentations.
Users find the photo upload capability in Silvertrac Software beneficial for documenting incidents with time and date-stamped photos. They appreciate the high quality of the photos and the ease of uploading them directly through the app. However, some users report issues with the camera quality and the inability to add photos from their phone's gallery, which can be frustrating when trying to provide comprehensive visual documentation.
Pros
I love that Silvertrac continuously works to improve their software to better serve users. The software has proven to be both reliable and helpful to officers in the performance of their duties.
The main thing I like about Silvertrac are the reports. Our customers love the reports that come from Silvertrac, saying that its the best and easiest reports for them to read.
The ease of use; being able to have your employee's pick up this software so seamlessly, it was a surprisingly awesome experience.
We recommend Silvertrac and the team to anyone looking for a great product with awesome features at a great price with excellent support.
Cons
The software can be slow and often has problems on phones that are not from a major manufacturer.
Inability to edit written/text reports and review pictures after submitted.
The photos are not always clear, most are blurry and unfocused.
I understand you run into a problem every now and then. My issue is with a bug we bring up, we are informed it is fixed and it shows up doing the same thing a couple of weeks or months later.
"I have used Silvertrac for nearly a decade and am now currently using it for my own company."
Overall: Ease of use reporting with GPS verification. One of the biggest deterrents for guards to report a problem is how much paperwork may be involved. With the app, you take a few pictures, write a note, and your report is complete.
Pros: The reporting information is top notch. I can access officer reports from any of my devices (phone, ipad, macbook, desktop). Reports can't be deleted or modified, this is like an accountability measure for clients and I think its very important. Use of the app is pretty easy for guards. I am a huge fan of the issue monitor, I like to see what everyone is up to from a bird's eye type view.
Cons: The setup for each property, its issues, tasks and user accounts can be a bit time consuming. I wish there was a faster way to create new users, for instance, being able to import en masse from an excel sheet. However, once setup, the software works like a charm.
"The quality of service has diminished..."
Overall: Overall experience is good. But im starting to see and experience the decline in customer service. It used to be the main focus when I first started using the system early 2018.
Pros: The system itself is nice, could use some new features but overall we love the system and so do our clients... Customer service is good as well for the most part (not including sales).
Cons: Sales isnt so great. From what I hear they are extremely short handed. Ive been trying to get ahold of someone in sales for a week now. Tried calling the 888 number and it goes to voicemail saying no one is available. Sales team used to be the best, used to be responsive. Im unsure what happened. It's like once the company was sold to a bigger corporation the customer no longer mattered as much.
"Overrated and underwhelming software"
Overall: It was what we needed for a while but we reorganized our company and needed more functionality and capabilities that the software lacks. The customer service was not the best. We found another software solution that excels in these ways and has more, all for less cost, amazingly.
Pros: The way guards could scan QR codes is nice. Makes our team into professional QR code scanners.
Cons: We called customer service and asked a question and they said “ok” and hung up. Then we called more with no answer. Email correspondence was also unprofessional and they did not communicate clearly or resolve issues clearly.
"Very user friendly."
Overall: I an very satisfied as a customer.
Pros: The App and software is very user friendly. As an administrator the real time tracking of officers at multiple properties comes in very handy. I am able to monitor security officer's productivity or lack of activity from any location. My Silvertrac account is set up to receive automated email notifications for certain high priority security issues that I entered into the Silvertrac system. This way I always know what's happening on all my properties. I can run user shift reports for individual security officers and daily activity reports per property. There are so many cool features regarding their software, that I easily learned by just playing around within the system.
Cons: I can't find too many cons using the app. As an administrator I am able to edit security officer reports. The original report is stored within the system in order to save the integrity of the original report. You are able to submit pictures and audio clips. Maybe down the road we will be able to attach video clips from body camera footage or cell phones.
"You guys are great!"
Overall: The customer support, although I rarely need to use it, is on point. I always get an immediate response. The instructional videos are a huge help as well.
Pros: You guys crack me up! We appreciated having you at our conference this year. This video was excellent! Silvertrac is so simple to use. I was actually logging in when this window popped up. It takes me only a couple of minutes to run reports for my clients. The software is intuitive and easy to use. I never have issues with pulling data on my pc or collecting data from a mobile device. Silvertrac is simple, yet substantial. It has everything I need and is not intimidating to learn or navigate through. Great job!
Cons: I know that you all are working on more compatibility with Apple. We use these devices exclusively and it would be great to use the GPS tracking checkpoints instead of the QR codes.
