---
title: "Silvertrac Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Silvertrac Software - reviews, pricing plans, popular comparisons to other EHS Management products and more."
source_url: "https://www.capterra.com/p/135436/Silvertrac-Software/"
page_type: "product"
language: "en"
publication_date: "2026-10-19"
---

# 

 Silvertrac Software Review 2026: Features, Integrations, Pros & Cons

Last updated on October 19, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Silvertrac Software

## What is Silvertrac Software?

Silvertrac is a Security Guard Management & Incident Reporting System that allows users to complete guard tour shifts, report incidents, respond to tasks, and scan checkpoints to a live issue monitor. While in the field, users can take pictures, record audio, and take notes to generate automated reports easily from our mobile app. All of this info is available in powerful reports that track data, analyze trends, and give you & your clients the important details you need to improve your operation

## What is Silvertrac Software used for?

[Physical Security](https://www.capterra.com/physical-security-software/)[EHS Management](https://www.capterra.com/ehs-management-software/)

Top alternative

Featured

Overall rating

Based on 279 user reviews

Reviews sentiment

Positive

96%

Neutral

4%

Negative

1%

Starting price

$249

Flat Rate, Per Month

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Silvertrac Software

4.7 (279)

VS.

[4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/)

Starting Price

$249

Flat Rate, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (279)

Ease Of Use

4.8 (54)

Value For Money

4.6 (220)

Value For Money

4.7 (40)

Customer Service

4.8 (271)

Customer Service

4.9 (46)

## Silvertrac Software alternatives

[Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/)

[4.3 (54)](https://www.capterra.com/p/234450/Brivo-Access/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

81%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/234450/Brivo-Access/)

[RemoteLock](https://www.capterra.com/p/266951/RemoteLock/)

[2.7 (19)](https://www.capterra.com/p/266951/RemoteLock/reviews/)

Starting price

$72.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

37%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/266951/RemoteLock/)

Highest Rated

[Vision InSites](https://www.capterra.com/p/10037347/Vision-InSites/)

[5.0 (6)](https://www.capterra.com/p/10037347/Vision-InSites/#reviews)

Starting price

$250.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10037347/Vision-InSites/)

[Kisi](https://www.capterra.com/p/147727/Keyless-Door-Access/)

[4.1 (58)](https://www.capterra.com/p/147727/Keyless-Door-Access/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

81%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/147727/Keyless-Door-Access/)

[View all alternatives](https://www.capterra.com/p/135436/Silvertrac-Software/alternatives/)

## FAQs about Silvertrac Software

Overview

### What problems does Silvertrac Software solve?

Silvertrac Software solves paper-based incident reporting, unverified guard patrols, delayed issue escalation, and limited client visibility. Security companies, dispatch centers, field supervisors, and property managers use it to document incidents with photos and notes, verify checkpoint activity and officer locations, automate daily reports, and monitor security, maintenance, and parking issues as they occur.

Answer based on 191 reviews

Overview

### Which roles and teams benefit most from Silvertrac Software?

Silvertrac Software is most used by operations managers, security supervisors, and site teams that coordinate daily security activities, incident reporting, and field accountability. Owners, CEOs, presidents, and other executives use operational records and reporting to oversee service delivery, while account and regional managers track client needs, staff performance, and multi-site operations.

Answer based on 271 reviews

Overview

### What company size and industries is Silvertrac Software built for?

Silvertrac Software serves small Security and Investigations organizations, which account for 66% and 86% of reviewers, respectively. It is built for contract security companies and in-house operations needing real-time communication and accountability, with 22% midsize and 12% enterprise users. Hospital and Health Care represents 2%, Hospitality 1%; physical security is the use case for 100% of reviewers.

Answer based on 279 reviews

Features and Usability

### What are the key features of Silvertrac Software?

Silvertrac Software includes core incident management, real-time monitoring, guard activity tracking, and automated daily activity reports. Its differentiating features include checkpoint scanning, location tracking, photo and audio attachments, and a client portal for viewing reports. Security, parking, and maintenance issues can be documented and routed from mobile devices.

Answer based on 124 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Silvertrac Software offers the Up to 10 Devices plan for $249 per month as a flat rate. No free version or trial is listed. Reviewers often call the price reasonable and value automated reports, though some describe per-user costs as high, cite possible increases, and note tiers jump from three to 10 licenses.

Answer based on 29 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Silvertrac Software?

Silvertrac Software offers live online training, webinars, documentation, and video tutorials to support team adoption. Reviewers report that security officers and mobile-device users, including those with limited computer skills, learn core tasks quickly. Administrators and managers may need more time for back-end setup, configuration, and advanced features.

Answer based on 25 reviews

Getting Started and Support

### What customer support options does Silvertrac Software offer, and how do users rate the experience?

Silvertrac Software offers email/help desk, a knowledge base, phone support, 24/7 live representative support, and chat. Users commonly describe support as prompt, patient, and helpful, with tutorials aiding setup. However, some report difficulty reaching technical support by phone, delayed callbacks, and occasional unclear communication or unresolved requests.

Answer based on 151 reviews

Security

### How does Silvertrac Software handle data security and access control?

Silvertrac Software protects security records by retaining original reports when administrators edit them, preserving report integrity. It supports individual officer sign-in and sign-out, client access to reports, and ingress/egress control for guard-gated communities. Users also receive automated email notifications for high-priority issues. Reviewers note limits on report editing permissions and account-linking options.

Answer based on 54 reviews

Officer reports

### How well does Silvertrac Software handle officer reports?

Silvertrac Software simplifies officer reporting with mobile incident entries, photos, audio, automated daily reports, and immediate client notifications. Security patrol teams value the consistent report formats and reduced paperwork, while managers can monitor activity across sites. Some organizations want more customizable forms, dedicated incident fields, and easier corrections when officers select the wrong property.

Answer based on 81 reviews

## Features

AI summary

Based on 951 EHS Management reviews

Capterra reviewers highlight these as the features buyers value most when choosing EHS Management software:

-   **Compliance Tracking** (**59%** of reviewers rated this feature as critical)
-   **Incident Management** (**51%**)
-   **Compliance Management** (**46%**)

Silvertrac Software includes **Incident Management**, which gives teams a way to record, investigate, and respond to workplace events more consistently. However, it does not offer **Compliance Tracking** or **Compliance Management**. Instead, it provides **Risk Management** (**45%**), a related capability that helps organizations identify hazards and reduce exposure before issues turn into larger compliance or safety problems, helping businesses improve oversight and respond to operational risks more effectively.

Incident Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage and track all disruptions and incidents

Access Controls/Permissions

3.3 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Security Management

3.7 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

Manage and control the security aspects of an organization's digital assets, resources, and operations

Audit Management

4.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Employee Management

3.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Track employee schedules, availability, and performance across projects and tasks

Event Management

4.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Schedule and manage the logistics of activities and other gatherings

Silvertrac Software 32 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Attendance Tracking: Track the attendance of specific individuals or groups
- Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
- Data Import/Export: Import and export data to and from software applications
- Data Visualization: Graphical representation of data
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- Event Management: Schedule and manage the logistics of activities and other gatherings
- Historical Reporting: Information, data and reports that are being tracked over time
- Incident Management: Manage and track all disruptions and incidents
- Investigation Management: Oversee people and resources to carry out an investigation
- Location Tracking: Identify the physical location of an individual, asset, device, etc.
- Mobile Access: Access software remotely via mobile devices
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Multi-Location: Manage and support multiple locations
- Occupational Health Management: Manage cases of on-the-job injuries and related remedies
- Real-Time Data: Receive data and information in real time
- Real-Time Monitoring: Active monitoring of systems, applications, or networks
- Real-Time Reporting: Active reporting of data and metrics
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties
- Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace
- Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Task Management: Create, manage and track all task activities and progression
- Task Scheduling: Track and manage the scheduling of tasks
- Training Management: Track employee/learner's progression through training programs
- Visitor Management: Allow organizations to streamline the check-in process for visitors.

---

Get Advice

We can help you find the software with the features you need.

Features

4.5 (239)

4.5

Based on 239 reviews

## Pricing

Value for money

4.6 (220)

[View pricing plan details](https://www.capterra.com/p/135436/Silvertrac-Software/pricing/)

Up to 10 Devices

$249.00

Flat Rate,Per Month

It includes:

-   Automated Reporting & Alerts
-   Barcodes
-   Branded Reports W/ Your Company Logo
-   Client Access Portal
-   Daily Activity Reports
-   Digital Checkpoints With QR Codes
-   GPS History of All Shifts/Posts
-   Guard Tours & Incidents
-   LIVE Officer GPS Mapping
-   Live-Updated Incident Reporting
-   Mobile Guard Tour App
-   Or NFC Tags
-   Parking Management
-   UNLIMITED 1:1 Training Calls W/ Dedicated Account Manager

Value for money

4.6 (220)

4.6

Based on 220 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (271)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (271)

4.8

Based on 271 reviews

## User reviews

Overall rating

4.7

Based on 279 reviews

Filter by rating

5(197)

4(70)

3(10)

2(1)

1(1)

Mentioned topic

Sorted by most recent

JC

Joel C.

Manager

Security and Investigations

### "Its abd ok product. "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

July 3, 2025

Good for beginners. Does not look professional enough. Would preferbto be able to add more color. .

Pros

Sinple to use. Simple for the guards to use. No much trainig needed to understand the system. Easy..

Cons

Plain reports. Plain and boring reports. Confusing emailing to clients. Unnecessary information that geta emaild to clients.

Switched from

[The Report Management System](https://www.capterra.com/p/149947/The-Report-Management-System/)

More customization. More professional reports. Easybfor clients to revied the reports.

Reasons for choosing Silvertrac Software

Needed it quick. Dodnt look into other products

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HM

Hannah M.

Director of Operations

Security and Investigations

### "Terrible Service, Will Not answer phones when wanting to cancel"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 26, 2024

Terrible- they will not return emails, and their accounting/billing phone number goes straight to voicemail.

Pros

Nothing- the user interface is terrible, buggy, and feels 2 decades out of sync with current tech.

Cons

Everything, this is bar none the worst item our company has paid for.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CP

Cody P.

Technical Operations Director

Security and Investigations

### "Overrated and underwhelming software"

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 8, 2023

It was what we needed for a while but we reorganized our company and needed more functionality and capabilities that the software lacks. The customer service was not the best. We found another software solution that excels in these ways and has more, all for less cost, amazingly.

Pros

The way guards could scan QR codes is nice. Makes our team into professional QR code scanners.

Cons

We called customer service and asked a question and they said “ok” and hung up. Then we called more with no answer. Email correspondence was also unprofessional and they did not communicate clearly or resolve issues clearly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VJ

Vince J.

Managing Partner

Security and Investigations

### "Shout out to \[sensitive content hidden\] "true asset to your company""

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 28, 2023

\[sensitive content hidden\] called me up because I was having issues with the Silvertrac app. He took the time to diagnois my issue and assisted me in correcting the issue. Silvertrac is lucky to have an employee like \[sensitive content hidden\]. I feel he is a valueable asset and should be acknowledged for his hard work and dedication to assisting customers.\[sensitive content hidden\] you a very much appriciated.Regards,Vince

Pros

Reporting

Cons

Setting up the QR codes

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RW

Romaine W.

Owner

Security and Investigations

### "Disappointed"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 3, 2023

Pros

This app is very easy to sign up for and they have good functions but they'll never let you out they will continuously charge you even after you've made multiple attempts to cancel. I do not want the service anymore Please stop taking money out of my account

Cons

I can't cancel you guys even though it says cancel anytime if I needed you in the future I will be very reluctant to sign back up knowing that I will get charged multiple months after the request has been made and confirmed.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DB

David B.

Security guard

Security and Investigations

### "Satisfactory"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

2/10

July 24, 2023

Pros

Voice recorder is a good function other than that no.

Cons

I work nights and take pictures of trespassers and homeless in dark areas. The camera with flash on and you still can't get a clear picture. The camera it's installed on takes good night shots, this does not take advantage of the camera functions on the phone . Keyboard way too small.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JF

Joshua F.

V.P. of Operations

Security and Investigations

### "Technical Support is horrible "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

5/10

May 22, 2023

Pros

Customer reports are great for accountability.

Cons

The Silvertrac sales team are wonderful and always helpful with quick responses. The technical support is horrible. You can never get them on the phone, have emails from the sales people who have also asked technical support to reach out but here we are a week later and have yet to receive an email or call back. Silvertrac looks good and customers love the reports but the company really needs to address the technical support side of the house.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

WB

Walt B.

Owner

Security and Investigations

### "Unhappy with Silvertrac"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

February 13, 2023

Last two years has been getting worse we are thinking about switching because of the customer service.

Pros

When it works it not that bad of reporting system.

Cons

Customer Service has gone way down over the lat two years. Have a problem for almost a month has not been repaired and no one will call us back.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TS

timothy S.

Security Officer

Security and Investigations

### "Log out too much"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

January 5, 2023

Pros

Ease of use with be able to select the correct incident type

Cons

It will log out the officer every 15 minsNo incident report option

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CD

Chris D.

owner

Security and Investigations

### "Officer tracking system"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 18, 2021

works very well with our sites and employees

Pros

allows for multiple functions to manage personnel and locations

Cons

amount of time to put information in (not a dig against Silvertrac)

Reasons for choosing Silvertrac Software

Other products could not compare to the capabilities of Silvertrac. Also, silvertrac allowed our small company to compete with larger companies.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

[View all Reviews](https://www.capterra.com/p/135436/Silvertrac-Software/reviews/)

## Top-rated software of 2026

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

Popular comparisons

[AlertMedia vs Silvertrac Software](https://www.capterra.com/compare/135436-176123/Silvertrac-Software-vs-AlertMedia-Mass-Notification)[Sign In Solutions vs Silvertrac Software](https://www.capterra.com/compare/135436-150664/Silvertrac-Software-vs-sign-in-solutions)[Mitti (by SafetyCulture) vs Silvertrac Software](https://www.capterra.com/compare/135436-141080/Silvertrac-Software-vs-iAuditor)

[QT9 QMS vs Silvertrac Software](https://www.capterra.com/compare/97557-135436/QT9-Quality-Management-vs-Silvertrac-Software)[TrueContext vs Silvertrac Software](https://www.capterra.com/compare/131789-135436/ProntoForms-Mobile-Forms-vs-Silvertrac-Software)[Jolt vs Silvertrac Software](https://www.capterra.com/compare/135436-146384/Silvertrac-Software-vs-Jolt)