--- title: "Silvertrac Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Silvertrac Software - reviews, pricing plans, popular comparisons to other EHS Management products and more." source_url: "https://www.capterra.com/p/135436/Silvertrac-Software/" page_type: "product" language: "en" --- # Silvertrac Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Silvertrac Software ## What is Silvertrac Software? Silvertrac is a Security Guard Management & Incident Reporting System that allows users to complete guard tour shifts, report incidents, respond to tasks, and scan checkpoints to a live issue monitor. While in the field, users can take pictures, record audio, and take notes to generate automated reports easily from our mobile app. All of this info is available in powerful reports that track data, analyze trends, and give you & your clients the important details you need to improve your operation ## What is Silvertrac Software used for? [Physical Security](https://www.capterra.com/physical-security-software/)[EHS Management](https://www.capterra.com/ehs-management-software/) Top alternative Featured Overall rating Based on 279 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Starting price $249 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Silvertrac Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.trackforce.com&name=Silvertrac Software) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Silvertrac Software 4.7 (279) VS. [4.4 (80)](https://www.capterra.com/p/147599/Resolver/reviews/) Starting Price $249 Flat Rate, Per Month Starting Price $10000 Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (279) Ease Of Use 4.4 (54) Value For Money 4.6 (220) Value For Money 4.5 (40) Customer Service 4.8 (271) Customer Service 4.6 (46) ## Silvertrac Software alternatives [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [4.9 (24)](https://www.capterra.com/p/181579/Guardhouse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (355)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135436/Silvertrac-Software/alternatives/) ## FAQs about Silvertrac Software Overview ### What problems does Silvertrac Software solve? Silvertrac Software solves paper-based reporting, weak guard accountability, delayed incident communication, and poor visibility into patrols, parking, maintenance, and access issues. Security companies, field officers, dispatchers, supervisors, and property managers use it to verify officer activity, standardize reports, automate client updates, and support accurate billing, compliance, and service deliverables. Answer based on 195 reviews Overview ### Which roles and teams benefit most from Silvertrac Software? Silvertrac Software is most used by security operations teams, field supervisors, and business leaders at guard service companies. Operations managers and directors use it to coordinate incidents, patrols, and reporting, while executives and owners track service performance, accountability, and client communication across sites, branches, and regional teams. Answer based on 271 reviews Overview ### What company size and industries is Silvertrac Software built for? Silvertrac Software serves small security operations first, with 66% of reviewers from small businesses and 86% from Security and Investigations. It is built for contract security companies and in-house teams, with additional use in midsize firms at 22%, enterprises at 12%, and physical security as the primary use case. Answer based on 279 reviews Features and Usability ### What are the key features of Silvertrac Software? Silvertrac Software includes core security operations features like incident management, officer reports, guard tracking, and task scheduling, plus differentiators such as real-time notifications, client portal access, and mobile photo uploads. Reviewers frequently highlight daily activity reports, historical reporting, and security and access control for field accountability and client visibility. Answer based on 124 reviews Pricing ### How much does it cost and what fees or limitations are included? Silvertrac Software starts at $249/month flat rate for the Up to 10 Devices plan. Reviewers often call the pricing reasonable and say automatic reports make it worth the cost, while some note higher costs, expected price increases, and needing more functionality than the software currently offers. Answer based on 29 reviews Getting Started and Support ### How easy is it to onboard and train a team on Silvertrac Software? Silvertrac Software is generally quick to onboard for frontline officers and mobile users, who reviewers say can learn basic tasks in minutes after brief training. It offers live online sessions, webinars, documentation, and videos. Admins and back-end setup roles usually need more time, especially if they prefer in-person instruction. Answer based on 25 reviews Getting Started and Support ### What customer support options does Silvertrac Software offer, and how do users rate the experience? Silvertrac Software offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, patient, and helpful, with quick callbacks, useful videos, and hands-on setup guidance. Some reviewers, however, report inconsistent technical support, delayed follow-up, and occasional unprofessional communication. Answer based on 151 reviews Security ### How does Silvertrac Software handle data security and access control? Silvertrac Software protects operational visibility through real-time reporting, automated email alerts, client logins with 24-hour access, officer tracking, sign-in and sign-out records, checkpoint scans, and time- and date-stamped photos. It also preserves original reports when edits are made, though some reviewers cite limited permissions, no real-time GPS or geofencing, and occasional login issues. Answer based on 54 reviews Officer reports ### How well does Silvertrac Software handle officer reports? Silvertrac Software makes officer reporting fast and easy for many security teams through mobile reports, live updates, alerts, and automatic report delivery. Managers value better visibility into patrol activity and incidents, while some users want more customizable fields, fillable forms, photo handling, and simpler ways to correct reporting mistakes. Answer based on 81 reviews ## Features AI summary Based on 941 EHS Management reviews Capterra reviewers highlight these as the features buyers value most when choosing EHS Management software: - **Incident Management** (**51%** of reviewers rated this feature as critical) - **Compliance Management** (**45%**) - **Risk Management** (**45%**) Silvertrac Software includes **Incident Management** and **Risk Management**. However, it does not include **Compliance Management**. With **Incident Management** and **Risk Management**, teams can record workplace events, track investigations, identify hazards, and monitor potential issues before they grow, helping businesses improve safety oversight and make more informed operational decisions. Incident Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Access Controls/Permissions 3.3 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Security Management 3.7 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Manage and control the security aspects of an organization's digital assets, resources, and operations Audit Management 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Employee Management 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Event Management 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Schedule and manage the logistics of activities and other gatherings Silvertrac Software 32 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Tracking: Track the attendance of specific individuals or groups - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Management: Schedule and manage the logistics of activities and other gatherings - Historical Reporting: Information, data and reports that are being tracked over time - Incident Management: Manage and track all disruptions and incidents - Investigation Management: Oversee people and resources to carry out an investigation - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Occupational Health Management: Manage cases of on-the-job injuries and related remedies - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Training Management: Track employee/learner's progression through training programs - Visitor Management: Allow organizations to streamline the check-in process for visitors. --- Get Advice We can help you find the software with the features you need. Features 4.5 (239) 4.5 Based on 239 reviews ## Pricing Value for money 4.6 (220) [View pricing plan details](https://www.capterra.com/p/135436/Silvertrac-Software/pricing/) Up to 10 Devices $249.00 Flat Rate,Per Month It includes: - Automated Reporting & Alerts - Barcodes - Branded Reports W/ Your Company Logo - Client Access Portal - Daily Activity Reports - Digital Checkpoints With QR Codes - GPS History of All Shifts/Posts - Guard Tours & Incidents - LIVE Officer GPS Mapping - Live-Updated Incident Reporting - Mobile Guard Tour App - Or NFC Tags - Parking Management - UNLIMITED 1:1 Training Calls W/ Dedicated Account Manager Value for money 4.6 (220) 4.6 Based on 220 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (271) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (271) 4.8 Based on 271 reviews ## User reviews Overall rating 4.7 Based on 279 reviews Filter by rating 5(197) 4(70) 3(10) 2(1) 1(1) Mentioned topic Sorted by most recent JC Joel C. Manager Security and Investigations ### "Its abd ok product. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 3, 2025 Good for beginners. Does not look professional enough. Would preferbto be able to add more color. . Pros Sinple to use. Simple for the guards to use. No much trainig needed to understand the system. Easy.. Cons Plain reports. Plain and boring reports. Confusing emailing to clients. Unnecessary information that geta emaild to clients. Switched from [The Report Management System](https://www.capterra.com/p/149947/The-Report-Management-System/) More customization. More professional reports. Easybfor clients to revied the reports. Reasons for choosing Silvertrac Software Needed it quick. Dodnt look into other products Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HM Hannah M. Director of Operations Security and Investigations ### "Terrible Service, Will Not answer phones when wanting to cancel" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 26, 2024 Terrible- they will not return emails, and their accounting/billing phone number goes straight to voicemail. Pros Nothing- the user interface is terrible, buggy, and feels 2 decades out of sync with current tech. Cons Everything, this is bar none the worst item our company has paid for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Cody P. Technical Operations Director Security and Investigations ### "Overrated and underwhelming software" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 8, 2023 It was what we needed for a while but we reorganized our company and needed more functionality and capabilities that the software lacks. The customer service was not the best. We found another software solution that excels in these ways and has more, all for less cost, amazingly. Pros The way guards could scan QR codes is nice. Makes our team into professional QR code scanners. Cons We called customer service and asked a question and they said “ok” and hung up. Then we called more with no answer. Email correspondence was also unprofessional and they did not communicate clearly or resolve issues clearly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VJ Vince J. Managing Partner Security and Investigations ### "Shout out to \[sensitive content hidden\] "true asset to your company"" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2023 \[sensitive content hidden\] called me up because I was having issues with the Silvertrac app. He took the time to diagnois my issue and assisted me in correcting the issue. Silvertrac is lucky to have an employee like \[sensitive content hidden\]. I feel he is a valueable asset and should be acknowledged for his hard work and dedication to assisting customers.\[sensitive content hidden\] you a very much appriciated.Regards,Vince Pros Reporting Cons Setting up the QR codes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Romaine W. Owner Security and Investigations ### "Disappointed" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 3, 2023 Pros This app is very easy to sign up for and they have good functions but they'll never let you out they will continuously charge you even after you've made multiple attempts to cancel. I do not want the service anymore Please stop taking money out of my account Cons I can't cancel you guys even though it says cancel anytime if I needed you in the future I will be very reluctant to sign back up knowing that I will get charged multiple months after the request has been made and confirmed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB David B. Security guard Security and Investigations ### "Satisfactory" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 July 24, 2023 Pros Voice recorder is a good function other than that no. Cons I work nights and take pictures of trespassers and homeless in dark areas. The camera with flash on and you still can't get a clear picture. The camera it's installed on takes good night shots, this does not take advantage of the camera functions on the phone . Keyboard way too small. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Joshua F. V.P. of Operations Security and Investigations ### "Technical Support is horrible " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 May 22, 2023 Pros Customer reports are great for accountability. Cons The Silvertrac sales team are wonderful and always helpful with quick responses. The technical support is horrible. You can never get them on the phone, have emails from the sales people who have also asked technical support to reach out but here we are a week later and have yet to receive an email or call back. Silvertrac looks good and customers love the reports but the company really needs to address the technical support side of the house. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WB Walt B. Owner Security and Investigations ### "Unhappy with Silvertrac" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 13, 2023 Last two years has been getting worse we are thinking about switching because of the customer service. Pros When it works it not that bad of reporting system. Cons Customer Service has gone way down over the lat two years. Have a problem for almost a month has not been repaired and no one will call us back. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS timothy S. Security Officer Security and Investigations ### "Log out too much" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 January 5, 2023 Pros Ease of use with be able to select the correct incident type Cons It will log out the officer every 15 minsNo incident report option Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Chris D. owner Security and Investigations ### "Officer tracking system" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2021 works very well with our sites and employees Pros allows for multiple functions to manage personnel and locations Cons amount of time to put information in (not a dig against Silvertrac) Reasons for choosing Silvertrac Software Other products could not compare to the capabilities of Silvertrac. Also, silvertrac allowed our small company to compete with larger companies. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/135436/Silvertrac-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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