Who Uses This Software?

Silvertrac serves security companies & in-house operations that are looking to streamline operations and leverage real time communication and accountability to grow their company.


Average Ratings

111 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $199.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Silvertrac Software
  • www.silvertracsoftware.com/
  • Founded 1996
  • United States

About Silvertrac Software

Silvertrac is a Guard Management & Reporting Solution that allows users to complete shift reports, report incidents, respond to tasks, and scan checkpoints to a live issue monitor. While in the field users can take pictures, record audio files, and add notes to generate amazing reports in a quick and easy process. All of this information is available in powerful reports that track data, analyze trends, and give you and your clients the important information you need to improve your operations.


Silvertrac Software Features

  • Checkpoint Tracking
  • Customer Management
  • Data Collection
  • Event Management
  • Incident Management
  • Investigation Management
  • Multiple Alarm Queues

Silvertrac Software Reviews Recently Reviewed!


Capterra-loader

I have been using Silvertrac for quite some time now. The team is absolutely wonderful to work with!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The Issue monitor gives you the ability to view almost live action reports, task creation allows you to customize to each individual property, GPS allows you to verify the officers location, the whole program is absolutely awesome, and pretty close to fully customizable. it has been a blast working with such a great team!

Cons: There really are not many cons I can think of. this team works fast to get any issues resolved. Only issue I can think of, comes down to service provider for Cell, Use Verizon!

Phenomenal

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like everything about this program. User friendly and helps you maintain and manage your guards and earn your clients trust

Unparalleled & Extraordinary

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The customization of the software. It allows our business to operate in a more efficient manner and increases the level of customer service for our clients.

Overall: Guard management and reporting

Capterra-loader

Silvertrac is streamlining our entire operations, especially our report writing and training time.

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The thing we like most about the software is that there are no longer stacks of paper everywhere from round reports, nightly reports, etc. We've been able to streamline everything and archive all reports within the software, and have gone mostly paperless at this point - Eco Friendly!

Cons: The thing we like least is on the programming side. When programming checkpoints with specific issue types there is no way to hide previously created issues types for previously created checkpoints. The more checkpoints and contracts we get, the longer that list will be.

Great Reporting and Tracking software out in the market

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Love the reporting section with the pictures. senseless guard tracking and an asset and great tool for my sales and marketing. This system only keeps the good and hard working employees and bad ones just quit. Increased my business by 50% and made my current clients happy 100%.

Cons: User names are not often available for sites and customers. Would be great if each client has any user names available to them.

Capterra-loader

One word - Outstanding!

Dec 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This product has exceeds all our expectations and our clients love the reports we prepare for them. The reports are detailed and professionally done (by the system). Actually, I lost out on a bid this past summer (solely money issue) but was called back mainly because of our reports! (and they paid me what I asked for in my bid) Also, the customer service they provide is probably the best I have ever dealt with - they patiently answer every question in terms I can understand and walk me through the process. It feels like I'm calling my own, internal help desk because they are so helpful and friendly as if they are part of your team. In addition, they offer many tutorials (video) on the site and most of the time, that's all I need but when I do need additional help, they're there for me.

Great customer service and support, lots of resources to help.

Oct 25, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use by staff, great reports, simple to implement, easy to train and use product, little or no downtime.

Cons: My clients have to click and download reports or log in to see reports, they would prefer to just open a PDF file sent out to them as an attachment.

Overall: Streamlined, standard reporting across the board.

Helpful security system

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's nice that they guards can upload pictures to confirm their whereabouts or to document an incident or hazard.

Cons: It's a little outdated and not very intuitive. The software seems very 90s but it does get the job done.

Everyone is very helpful and friendly. Love the produce

Oct 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Being able to provide our customers with daily reports in real time is very beneficial to the success of our company. Tracking the guards when managers need to find them is also another reason Silvertrac is a vital tool in the security guard industry.

Cons: We were having issues with the software reception and the new phones and had to resort to a beta system.

Overall: Realtime tracking and reporting

So far its pretty good, could use some more tweaking (like everything)

Sep 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Silvertrac seems to be a great tracking and accountability tool. Being able to track guards through their shift, and being able to provide that to the customer as requested in invaluable and helps keep management team smaller but able to do more. The DARs it can generate are clean and detailed and saves the guards time from repetitively writing the same thing over and over.

Cons: Needs more control on the automated task assignments and the notifications of them not being completed. Also needs a management app and a quick view of last checkpoint time gap separated by property, so at a glance, a manager can see something is up with the guard.

Adopted the service through another company and have been impressed with the quality of the service

Jul 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and train guards on.
The live updates on the website for monitoring.
The customer service and improvements they are always making.

Cons: No constant GPS monitoring while the guards are on duty to ensure they are on site during the assigned shift.

Overall: Easy and simple reporting and monitoring.

The software allows me to keep an accurate account of what's really happening in the field.

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It gives our client peace of mind knowing that our staff is doing what they hired us to do. I like various features of the software and the ability to run numerous reports. The GPS feature is great, along with the ability to create issue types which are relevant to each site.

Cons: I wish it were a little more flexible. There are various points in the software that could run more smoothly if we were able make small adjustments. When I contacted customer service I was told "no we can't do that". It seemed like an easy fix and it would have really helped me out. I don't recall what the issue was at this moment though.

Overall: Better accountability.

I feel the modification or changing of checkpoints and issues to be a little clunky.

Jun 01, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that I can have photos attached to reports and that issues can be emailed. Also, the portability and connectivity of the app

Cons: I can't group checkpoints together with an issue so that missed checkpoints trigger a "missed checkpoint" report. We have patrols that cover up to 19 checkpoints. I have to go through a report and manually figure out which ones were missed on a patrol.

Overall: Ability to keep track of what is happening on eve and night shifts and review with officers.

Excellent! SilverTrac makes running my business a breeze.

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: SilverTrac makes it easy to manage my employees in the field and to generate much needed reports to maintain smooth business operation.

Cons: I have encountered some bugs here and there with the behind-the-scenes configurement of my properties, but it is functional. Suggest some GUI upgrades in that area.

Overall: Ease of operation for my company

This is the easiest system we have ever used! None better!

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to add new accounts and for the guards to use! The best thing is the customers love it and don't get confused as they did with previous systems we used.

Overall: We have stopped using paper reports and were able to get rid of many file cabinets in the office freeing up space for another office for a supervisor.

Works well for what we need it for.

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We use silvertrac on a daily basis and all the officers find it very easy to use with little to no trouble.

Cons: We as a Security team have not had any issues that we have found yet. Everything we use Silvertrac for works perfect for our Security department.

Overall: Helps us keep track of our daily events, reports and activities.

Great software

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and easy to set up. My clients love the software and it's easily customizable. Easy to customize qr codes to include videos and etc. the representative and his team really listen to their customers. The customer rep always addresses any questions and values his customer feedback. The cons I listed below he is working on a solution.

Cons: Reports should be sent more than once a day. I would like to see some more options to add notes after the qr codes is scanned besides adding another security issues.

Overall: Makes my daily work life easier.

Silvertrac has definitely helped us with customer retention and employee accountability.

May 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The best thing that Silvertrac has done for us is RETAIN CUSTOMERS. The GPS tracking and timestamped photos has definitely built credibility into our services. Also, makes it easy to verify "lone officer" posts with photos, timestamping, and GPS tracking reports. And, the ease of use and easy to train new personnel on the system. Within a few minutes any employee who uses a mobile device can learn Silvertrac in a few short training minutes. There are more pros, but these are my top 3. We cannot see our business without it!

Cons: It's not a deal breaker, but some upgrades or updates are not as quick as would like to see - especially the device maintenance. If you have more than a couple of devices, the system makes device management a bit nightmarish when trying to figure out which devices to activate and de-activate - this has been my only pet peeve with the system in over a year - and we still cannot give a user defined name to each device for easy and quick identification.

Overall: see survey responses

I am very pleased with the program. I use it everyday to manage my security team on campus.

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use format, with a team of people behind the scenes looking for ways to better their product.

Cons: GPS locations are not accurate at all. This location was set up incorrectly, so functions like tasks will not work properly.

Overall: Tracking the actions of each officer assigned to this location.

Easy

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything seems to flow easily in finding time punches for employees in order to track time for payroll purposes.

Cons: I have a little trouble understanding how the actual times are captured just for clock in and clock out only purposes.

Great easy to use software.

May 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: trainability, the customer support is excellent.
good for documentation using photos.
keeps your employees accountable

Cons: minor glitches here and there, like notes sending to the software online. also would like to see a compact report show all notes entered per issue and picture instead of just the last note entered.

I find this overall system, an amazing tool when used correctly by the holder.

May 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: friend user software, and the extra tools available to enhance the overall usage of the system,

Cons: I've been advised its in the works, my only downfall from grace is that information or concerns that are still open must have the ability to be transferred automatically to the next holder. (unclosed issued reports should transfer to the next holder during shift change)

Overall: secure information and friend user system.

Silvertrac Software has been a major reason our clients are referring us to other clients.

Apr 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: One of our biggest selling points is our transparency and accountability. Silvertrac gives us that platform to drive home these two traits of our company. Our clients appreciate the ability to see what our guards are doing in near real time and ensure we are meeting our conformance standards. Additionally, the automated reports the system generates for our clients has been extremely favorable.

Customer service has been nothing short of excellent. I can always get an immediate response when I am having an issue or even a question regarding the capabilities.

Cons: The time clock feature appears to still have glitches in the feature and we have not been able to completely rely on this function.

Overall: The biggest benefit for us has to be our clients referring us to other customers based on Silvertrac. Our company has grown by over 100% each year since using Silvertrac. Some of our core values are accountability and transparency. Silvertrac is our biggest tool in helping us meet and exceed our values on every service delivery we are involved with.

The Silvertrac Software is exceptional

Apr 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The real-time reporting is an excellent selling point in our proposal to potential clients. With the use of this software we have increased our sales and number of clients. The GPS tracking is a great tool to keep the guards accountable as well as the check points (detex) option within the software. There are a number of different reports that are very helpful to our clients. Overall, the Silvertrac software is a valuable tool for our company and industry.

Overall: We as a company have used this software as a selling point and tool for our potential clients and sales proposal. This product/software has impressed our potential clients as well as current clients. We have increased our sales with the use of this product as well as the productivity of the guards.

Silvertrac created a seismic shift in Security thinking!

Apr 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Silvertrac Software is an ever evolving product that just simply solved future years of blunders in the Security Business. Since 2009, Organizations I have been involved with implement and use the product to build,maintain, and KNOW their operation. I cannot imagine the past and now without it !!

Overall: Too many to list, its been unbelieveable!!

Been using system for several years and its great. Its easy to train new employees on how to use it

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to bring up the calls to review all info imputed and view photos taken by user. The ability for customers to sign in and view this info also.

Cons: Wish there was an app that customers could download for reporting issues I feel that this would make it easier from them to report incidents that they normally wouldn't report.

This is the best reporting program available

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use and the ability of giving our clients the best reporting program in real time. Being able to provide a return of investment

Cons: The limited number of devices I can have for my package. I would be able t o provide even better service if I had more devices

Better than expected

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Easy to learn by all our employees. Rarely have a lack of coverage in remote areas. Most GPS enabled systems have loss of signal more time than not. I like that you do not have to buy a unit just for the software like some companies I have dealt with in the past.

Overall: Ability to see what my officers are doing without having to wait for activity reports.

Very Positive

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, and the support staff is incredible. It is very user friendly everyone that can operate a smart phone can operate silvertrac.

Cons: Some small stuff need to be changed like the way that guard selects the security issue types. There also should be a way that I can write the address on the checkpoint report for the property.

Overall: This product is essential for many properties we patrol.

Good so far

Apr 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The real time reporting is good for our company. I love that I'm able to pull daily reports and officers being able to scan barcodes on the phone.

For the most part great system. Easy to use

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Streamlined process, easy to use, great final reports. Photos are easy to upload. Great drop down menus

Cons: 1. Reports are not able to be approved before it is sent.
2. Unable to use punctuation other than periods, commas.
3. At times system kicks you off

Awesome, Silvertrac customer support is extremely helpful & responds very quickly.

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Reporting is simple and easy to read as we send the reports to clients. I can walk through with a client over the phone to show them how to access the specific information they need. I personally use silvertrac to bill our clients per patrol hit.

Cons: The price, which I feel is high.
As a company, I feel we currently do not use the system to it's highest ability and we should utilize it for much more than tracking patrol hits.
I use silvertrac to bill our clients, I wish there was a way to have the total number of hits printed at the bottom of the page so I don't have to count each one.

Overall: It makes our security officers more accountable on what they do at each site. As we cannot personally supervise each and every single post/employee on a daily basis.

Vendor Response

by Silvertrac Software on April 28, 2017

Hi Megan, Thank you for your feedback! Just so there isn't any confusion, Silvertrac is priced based on the number of active devices being used, not users. But we'd love to work with you to help you get more out of the software! There is so much it can do to help deliver value (tracking gas logs, supervisor post inspections, guard tours for static sites, summary reports for quarterly reviews with your clients, and much more). Let's set you up with our customer success team to get things heading in the right direction. We'll have someone reaching out to you immediately. On your side, The Silvertrac Team

I enjoy the features and the ease of use.

Apr 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the customizable features with regards to the property setup.
I like the ease of setting up new properties.

Cons: I dont like that the officers are able to go into the barcode scanner app and can log a checkpoint scan from the scanners history.
I dont like that the timeclock dialogue box pops up every time you log in. We do not use that feature.
I do not like how the devices are not easily identified under device management. When trying to determine which device i need to activate and or deactivate.

Overall: Guard tracking and client notifications

Vendor Response

by Silvertrac Software on April 28, 2017

Hey Andrew! A Few things: 1 - There is no need to use a bar code scanner app anymore. The scanner is built-in to both the Android and Apple Apps. This will prevent the officers from logging checkpoints from the history. 2 - We can turn off the time clock feature for you so that pop-up doesn't come up any more. 3- There is an update coming in the next 30-days that will allow you to name the devices/add notes so you can easily identify where/who they are being used by. If you have any additional questions please shoot us an email at support@silvertracsoftware.com and we'll be happy to help! On your side, The Silvertrac Team

Silvertrac is easy to use and operate. My clients are impressed with the customizability of reports

Apr 28, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Organization and accountability of my employees. Ability to receive and evaluate information I need quickly and easily

Cons: Some of the dispatcher functions could be improved to assist in effective dispatching of resources in the field.

Overall: Accountability of employees

The SilverTrac program has increased the officer's ability to do a much better job with reporting.

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The thing I like most is the ability to see in real time what the officers in the field are doing. New clients are in awe that a program like this exists. Bomar Security has maintained and has been hired on by new clients using SilverTrac as a selling tool. The ability for clients to look at their own reports is also a great tool in the process of getting new clients.

Cons: The only issue I have with the program is that you can't track the patrol drivers between sites with GPS technology.

love the accuracy of the gps and options for different types of reports

Apr 28, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: the gps tracking system. We love that we are able to see exactly where our guards are when they are on post.

Cons: that I can't select multiple users to activate or disable at one time, that I have to go one by one. I wish I could view the list and select multiple at one time. would make the process go much faster

Overall: tracking our guards productivity while on post

SilverTrac made it possible for our startup to be competitive in a highly saturated market

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, its practical and covers all essential and useful aspects of reporting, tracking, recording.

Cons: No Voice communication between logged on useers (PPT/AUDIO: requiring another system for critical direct communication): The Dispatch/Supervisor portal has not "NIGHT VISION" setting, when used from a vehicle mount.

Overall: Marketability, Legitimacy, Effeciency, Standards of Reporting that are tracked/managed/trained.

The programs allows me to give information to my clients quickly. Makes my job easy!

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Amazing quality in pictures and audio when sending reports to clients. They love the automated reports they receive daily. Great selling point when trying to get new clients. The program makes it very easy to go to a unit and retrieve all the reports when a manager needs information. The parking program allows you to find license numbers easily when looking information for a client. The system uploads quickly.

Cons: That there is no search engine to make it easy to find names that have been used in the system. You cannot edit the system when you have entered information. You are also not allowed to change the color or fonts in the system as well.

Overall: We where able to make the company grow with this software program being a huge selling point.

We started using the software to replace a current old style wand system we were using.

Apr 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the fact the DAR and IR are in one report. I like the fact that I have a dashboard that I can quickly review what happened. We also receive reports each morning to make sure our staff is utilizing the software correctly.

Cons: Some of the windows like programming issue types and checkpoints can seem like a long and tedious process.

Exceptional program, user friendly and provides what I need

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use for my client and customer service is very helpful if need be. It allows me to be more of effective manager in being able to track my staff and ensure the clients needs are being met.

Overall: Day to day ease of seeing what I need to provide the best security product for my client.

We use Silvertrack for security in a tech company with approx 2.5k employees.

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It helps us keep track of issues relating to security and maintenance seamlessly through one integrated program. It easily incorporates most of what we do as security in one accessible program.

Cons: We would like to have more lines available to describe issues. We would also like a "post orders on the go" function.

Overall: It centralizes analytics.

This is very easy to use. If you have questions about anything they are right there to help.

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can run all types of reports that I need to complete my work duties. Anything is easily looked up just by searching reported issues.

Overall: Reports

I love using Silvertrac

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and when I do have a question. Everyone is very happy to help. The team at silver trac is it one of the best to help you with anything that you ever need to learn or for a quick response

Cons: I truly cannot think of anything bad to say about this company for the soft one. It is truly the best.

Overall: You can prove to your customers depending on how you use the software on where your app location timestamps photos and adding notes it's the best

Longtime user Silvertrac Review

Apr 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Like the new DAR reports with pictures

Cons: Would like an incident report function that prompts for specific fields to be completed or filled in.

Overall: We use Silvertrac, with great results, on all of our sites that vary in environments, duties and functions. We are able to monitor remote operations with ease. Customers have the ability to receive the report they want when they want it. The Silvertrac team is always listening to our feedback and developing solutions that will fix any issue or suggestions we may have quickly.

Cant live without it!

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Up to the date in minutes

Cons: N/A

Overall: As a business owner, Silvertrac has made my life much easier! I don't think I could do without it.

Better than Detex

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use especially with Apple phones. Reports are easy to read and see pictures on them as well.

Cons: Sometimes my guards Android phones have trouble downloading from the play store. The qr reader doesn't appear on their screen sometimes.

Overall: I was turned on to Silvertrac through one of my clients. Now I use it for almost all of them. It's much better than handwriting out a report after each patrol round. And everything is printed out for my clients on their own computers! Great product so far!!!

Recommendations to other buyers: I like the product. So far it's a good investment for me to my clients.

GAME CHANGER - This software is a must have for your security company.

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The way the reports are generated

Overall: This software is top notch. Saves time and money for my business! I no longer have to file paper reports and worry about our client not receiving a report

Recommendations to other buyers: Sign up today

Awesome Product...

Apr 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The GPS, Accountability, and the reporting

Cons: Ease of use could be a little better; but I must say the more you use it the learning curve gets smaller...

Overall: We' ve been using Silvertrac for sometime, and we enjoy it very much. It has changed our perspective of accountability.

Recommendations to other buyers: It is what the Security Profession needs...

The best software

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Real life time

Cons: It no con

Overall: I love the software hope to get it around all 17 state of Arrow. If you need a great system please call our rep!

Recommendations to other buyers: Not at the time

Amazingly Priced and Software

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The easy to use web portal and handle APP.

Cons: N/A

Overall: I have been using Silvertrac for a month now, and the team and do not see us as customer but as a Partner. They make sure I am using the software right and tell me how to better use it. The pricing is amazing, Because I have an unlimited amount of Site which we all know in security and Parking is a big deal. Silvertrac has saved me well over a great amount a month when I switched over and its the best decision I have made.

Recommendations to other buyers: Keep up the good work